WHAT DOES A CLINICAL APPLICATION SPECIALIST DO?

The Clinical Application Specialist ensures comprehensive training and support for clients by verifying their understanding, testing their knowledge, and ensuring comfort with the system before finalizing all required documentation. This role also includes organizing follow-up training, maintaining a clean work environment, and providing accessible support resources like phone contacts and Webex shortcuts. Additionally, the specialist is responsible for remaining clinically competent, completing relevant paperwork, and conducting ongoing training to maintain licensure.

A Review of Professional Skills and Functions for Clinical Application Specialist

1. Clinical Application Specialist Responsibilities

  • Process Design: Work with clients to identify current processes and design future state process flows that best reflect local requirements and the features of the software.
  • Training Facilitation: Provide product education to clients by working with the Training Manager to design and deliver appropriate training content.
  • Product Configuration: Guide clients on the appropriate configuration of the product based on process flows.
  • Clinical Advisory: Be the clinical advisor for all deployments.
  • Stakeholder Liaison: Liaise with the Product Manager, OpenEyes Design Authority, clinical governance groups, and the development team.
  • Clinical Requirements Management: Ensure clinical needs are appropriately reflected in requirements documentation and the design and development of the product.
  • Project Reporting: Provide work package updates consistently to the relevant Project Manager.
  • Complex Support Handling: Respond to complex support queries either escalated from the frontline support teams, other product specialists, or from clients directly.
  • Clinical Testing Support: Support product testing from a clinical perspective.
  • Workshop Participation: Actively participate and professionally challenge within Clinical Workshops with partner organizations, senior stakeholders, and independent Senior Ophthalmic specialists.
  • Skill Development: Engage with internal teams to improve skills and clinical knowledge.
  • Specialist Consulting: Provide specialist skills and knowledge to client projects.
  • Best Practices Implementation: Utilize industry best practices, techniques, and standards.
  • Progress Monitoring: Proactively monitor progress and influence outcomes.
  • Performance Measurement: Measure performance to identify areas for improvement.

2. Clinical Application Specialist Job Summary

  • Travel and Documentation Management: Make travel arrangements according to company policies and for completing and submitting required program documentation as directed.
  • Project Scope Analysis: Fully read the pre-site and sales order to understand the scope of the project.
  • Customer Communication: Contact the customer with the times of arrival and departure.
  • Customer Scope Clarification: Make sure the customer fully understands the scope of the installation, configuration, and entire training schedule.
  • Training Coordination: Obtain a list of people who need training and what type of training will be required.
  • Protocol Acquisition: Obtain all necessary protocol settings (montages, photic frequencies, annotations, medications, and filter settings, etc.)
  • Equipment Listing: Get accessory and 3rd party vendor equipment list.
  • Contact Information Gathering: Get appropriate on-site contacts (Bio-med, IT contacts, etc.)
  • Customer Follow-Up: Send a follow-up e-mail to the customer to recap the call.
  • Credential Verification: Verify any vendor credentialing required and where to check in, if needed.
  • Vendor Check-In: Check-in with customer or vendor credentialing kiosk.
  • Training Documentation Explanation: Explain training and service report documentation.

3. Clinical Application Specialist Functions

  • Customer Understanding: Make sure the customer is taking notes and understands the training.
  • Knowledge Testing: Actively test knowledge of ongoing training.
  • Comfort Assurance: Ensure the customer is comfortable with the system.
  • Documentation Finalization: Make sure all paperwork is signed by the customer before you depart.
  • Follow-Up Training: Offer follow-up Webinar training.
  • Workspace Management: Make sure the work area is cleaned up.
  • Support Provisioning: Provide the customer with support methods, phone numbers, and Webex support shortcuts.
  • Resource Accessibility: Show where the electronic QRGs and Educational documentation are.
  • System Backup: Back-up of completed system configuration.
  • Communication Wrap-Up: Type up a wrap-up email to be sent to all relevant NK representatives.
  • Paperwork Submission: Submit Paperwork to include CSS Flowsheet, Training Acknowledgement and Service report.
  • Clinical Competency: Remain clinically knowledgeable and competent for maintaining licensure.
  • Ongoing Training: Complete ongoing application training and competency testing.

4. Clinical Application Specialist Overview

  • Training Development: Development, coordination, and delivery of product and application training to customers for advanced visualization and PACS solutions in Poland and selected CEE countries.
  • Customer Monitoring: Monitoring customer installations within the region to improve customer satisfaction and maintain customer relationships.
  • Customer Satisfaction Improvement: Improvement of customer satisfaction and socket retention through continuing education on optimization of software utilization by customers.
  • Trade Show Support: Support trade shows and professional conferences by performing product demonstrations and promotions as well as customer training.
  • Sales Strategy Assistance: Use market and product knowledge to assist the sales team in developing sales, marketing, and customer service strategies.
  • Feedback Reporting: Production of well-written post-training reports and providing regular feedback on customer satisfaction and needs.
  • Development Team Direction: Provide direction and feedback to the development teams to make sure all newly implemented features and tools have intuitive usability and meet customer needs.
  • Expertise Maintenance: Maintenance and expansion of domain expertise.

5. Clinical Application Specialist Tasks

  • Sales Generation: Work with the Sales Representative to generate profitable sales of Mindray UIS Ultrasound scanners
  • Product Presentation: Present and demonstrate key products as determined by the business area objectives
  • Event Management: Arrange, manage and implement product demonstrations, clinical evaluations and installations
  • Expert Teaching: Be the product expert, in terms of teaching and presentations
  • Training Delivery: Deliver all pre and post-sales product training and education
  • Clinical Support: Provide training, education and support for clinical staff within the target accounts
  • Relationship Building: Establish strong relationships with a targeted customer base
  • Business Development: Identify opportunities for business expansion
  • Marketing Assistance: Assist marketing in designing programs to introduce and promote new products and services that Mindray intends to bring to the market
  • Program Analysis: Analyse training programs regularly and suggest ways to improve their efficacy and overall success
  • Market Analysis: Interpret data and reports on market conditions and communicate information on market and competition to the marketing team
  • Knowledge Maintenance: Keep clinical, technical and market knowledge up to date
  • Congress Participation: Participate in Congresses (national, international and regional)