• Provide Micro-X application support to customers (including dealers and end users)
• Provide product training, workflow configurations and optimization
• Work with key customers who need more specialized instruction/attention.
• Advocate customer needs, and actively advocate for the features addressing true customer needs.
• Lead and identify training needs and delivery of that training.
• Ensure user docs/training meet the needs of the customer in form and content.
• Bring new members of the development team up to speed on clinical workflow, providing specialty expertise
• Support Micro-X functional groups through knowledge management and assist with the development of sales/marketing materials.
• Work with the global Applications and Marketing teams to define specific product features and value propositions
• Ensure sales material is “customer relevant” highlighting value propositions and key differentiators (and how they solve customer pain points).
• Maintain a continual feedback loop with Marketing to ensure customer literature/brochures remain technically accurate.
• Assist Marketing/Sales in obtaining testimonials from key satisfied customers.

Skills: Application Support, Training and Education, Customer Advocacy, Training Development, Documentation and Content Development, Technical Expertise, Collaboration and Knowledge Management, Customer Engagement and Feedback

• Consult and advise the customer on how to best implement the solution, based on their current processes and needs.
• Business analysis, understanding of user requirements
• Propose solutions for customer problems by mapping existing product components
• Set up customer site configuration, and produce clear solution design documents to deliver to technical specialists to implement.
• Work closely with the customer and technical team through the software development cycle.
• Liaising with end users (clinicians, doctors, nurses, hospital administration...) to understand workflow needs
• Scoping and planning of product changes based on customer feedback
• Provide internal guidance on clinical specifications and requirements for Micro-X medical products.
• Provide guidance and assistance in the delivery of ongoing clinical evaluation studies.
• Develop and maintain customer relationships, uphold high customer satisfaction and influence key decision makers.
• Organize product demonstrations, site visits and follow-ups.
• Assist with application troubleshooting of Micro-X medical products.

Skills: Consultative Approach, Business Analysis, Solution Design, Project Management, Customer Relationship Management, Technical Liaison, Clinical Specifications, Technical Support

• Assisting the Account Managers to maximize territory sales, by gaining new business and expanding existing accounts to achieve the revenue target
• Co-ordinate resources to ensure optimal customer focus and perception
• Coordinate between the different teams from the various departments i.e. marketing and customer care.
• Ensure maximum customer satisfaction through coordination with the internal customer support organization
• Drive market strategies and develop KOLs
• Follow through to closure with all key accounts
• Support all Vyaire UK exhibitions and trade shows within the designated region
• Responsible for all key accounts, developing market share and new customers
• Ensure the presence and permanent follow-up of customers providing them with regular information on product and service evolution
• Provide regular updates on successes to the management team

Skills: Sales and Account Management, Customer Relationship Management, Cross-functional Coordination, Market Strategy Development, Trade Show Management, Key Account Development, Communication Skills, Negotiation and Closing Skills

• Generate, record and maintain customer profiles, including keeping track of key decision-makers
• Responsible for coordinating offers made to the customers by working in collaboration with Sales, Marketing and Contract teams
• Provide value-added solutions to the customer by gathering all resources available to the sales organization
• Provide quotations related to tenders considering internal processes
• Demonstrate management of the territory by providing regular weekly plans and follow-ups to management
• Execute business opportunities and maintain a pipeline large enough to support objective attainment
• Responsible for territory business development reporting upwards to sales management
• Ensure knowledge of and compliance with company policies and processes
• Manage, maintain and care for company demonstration equipment
• Work between different job functions and different business units as we align business objectives as One Vyaire
• Undertake other duties and responsibilities as assigned by Management

Skills: Customer Profile Management, Cross-functional Collaboration, Solution-Oriented Approach, Tender Management, Territory Management, Business Development, Reporting and Communication, Compliance and Process Adherence

• Conduct training sessions for radiologists, nurses, imaging technologists, sonographers and technical assistants on using the products
• Educate through case coverage, in-services and office calls to drive utilization and account independence
• Provide clinical expertise to support the commercial team during customer presentations, to help drive company revenue goals
• Remain up to date on Hologic’s products, services and competitive landscape
• Closely work with the Account Executive to plan and execute the weekly, monthly and quarterly plan
• Organize customer data, including consistent entering of daily activities
• Build on short-term activity to drive broader value for customers
• Travel daily within assigned accounts (possible overnight travel)
• Provide input on educational material and assist with distribution to customer base
• Communicate trends or customer needs to appropriate employee or department
• Work closely with the sales team and regional team to support clinical trials, data collection, customer and competitive feedback
• Support various sales activities as appropriate including representing the division during trade shows
• Other responsibilities as deemed appropriate by management and as business dynamics change

Skills: Training and Education, Clinical Expertise, Product Knowledge, Sales Support and Coordination, Data Management and Analysis, Customer Relationship Management, Event Coordination and Representation, Adaptability and Initiative

• Must have a registered nurse
• Clinical experience in nursing, particularly in oncology and critical care.
• Experience in teaching/training/continuous nursing education, and preparing training modules and materials. 
• Experience in conducting e-learning sessions is an advantage.
• Good communication skills in English and Bahasa Malaysia.
• Good interpersonal skills to engage with internal team members and customers.
• Experience working in a corporate environment as a clinical specialist
• The willingness to travel to various locations around Malaysia.
• Able to work independently with minimum supervision
• Be a proactive, committed and result-oriented team player.

Qualifications: BS in Medical Technology with 3 years of Experience

• Professional experience as a nurse or other healthcare professional appropriate to the specific modality
• Be comfortable in a clinical/patient environment
• Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps)
• Ability to learn specialized industry-specific software and provide digital education and training solutions
• Must be willing to submit to a background investigation, including verification of past employment, criminal history and educational background
• The willingness to take a drug test
• Required to register with one or more vendor credentialing services by various customer hospitals - proof of immunization for mumps, measles, and rubella(MMR) and hepatitis and drug testing /screening.
• Be willing to work out of an office or home/remote office

Qualifications: BS in Health Informatics with 7 years of Experience

• Clinical experience with digital radiology equipment, experience in field applications
• Knowledge of basic applications and advanced applications.
• Ability to utilize problem-solving, critical thinking and multi-tasking skills.
• Strong communication, presentation and interpersonal skills to execute training curriculum.
• Good computer skills including equipment system operation and Microsoft Office products.
• Must be registered and in good standing with the appropriate credentialing bodies for specific modalities. 
• Must be certified with ARRT.
• Excellent communication skills
• Must be outgoing and a “self-starter”.
• Strong analytical skills, with the ability to translate data into insights.
• Strong work ethic with comfort in a dynamic environment

Qualifications: BS in Nursing with 5 years of Experience

• Registered Diagnostic Medical Sonographer.
• Imaging experience in a diagnostic clinical setting, skilled in 2D, Doppler and color flow imaging.
• Willingness to travel extensively both within and outside the specified geographic region with overnight stays depending on geography and business needs.
• Working knowledge of electronic file management and Microsoft Outlook
• The ability to teach and train in an effective and organized manner.
• Excellent presentation and public speaking skills
• Exceptional interpersonal and communication skills.
• Strong analytical skills, for product troubleshooting
• The ability to work unsupervised and as part of a team
• Advanced knowledge of software development lifecycle (SDLC) models and methodologies in a regulated environment.

Qualifications: BS in Healthcare Administration with 4 years of Experience

• Working experience in managing clinical information systems (CDMS and/or CTMS).
• Expert-level proficiency in CDMS and/or CTMS.
• Highly independent worker, self-motivated and accountable for managing multiple projects concurrently.
• Demonstrates leadership abilities to provide peer training.
• Expert-level understanding of relational databases.
• Advanced proficiency with MS Word, Excel and PowerPoint.
• Experience and comfort in working both independently and as part of a multifunctional team.
• Excellent interpersonal skills, and strong written and verbal communication skills.
• Intermediate working knowledge of clinical development.
• Intermediate working understanding of techniques of clinical trial principles.
• Ability to interact effectively within and across team environments.
• Intermediate knowledge of IT networking and security principles.
• Intermediate knowledge of industry regulations including 21 CFR Part 11 and ICH/GCP guidelines.

Qualifications: BS in Clinical Laboratory Science with 6 years of Experience