Job Summary:

• Process and analyze chargeback reports daily.
• Research licensing utilizing the external website to verify the customer’s license is active.
• Evaluate charges to analyze contract, product and pricing disputes between Amneal and customers.
• Investigate contract eligibility with customers and solve issues that arise.
• Review Customer Membership Listing to understand the customer database.
• Communication between Amneal and customers to verify credits if warranted.
• Respond to and resolve all chargeback disputes received by pre-established dispute guidelines.
• Assist customer service representatives with customer inquiries or issues regarding customer accounts and dispute status.
• Identify and report any rise in dispute trends by credit card providers. 
• Provide feedback on policies, products, and logistics that may be causing unnecessary chargebacks.
• Perform administrative and clerical tasks such as filing, following up on email correspondences, and data entry.

Skills on Resume:

• Data Analysis (Hard Skills)
• Research Skills (Hard Skills)
• Dispute Resolution (Soft Skills)
• Contract Analysis (Hard Skills)
• Communication (Soft Skills)
• Administrative Proficiency (Hard Skills)
• Policy and Product Feedback (Soft Skills)
• Customer Service Support (Soft Skills)

Job Summary:

• Research and respond to customer payment disputes (chargebacks) using data from internal order processing systems, payment data and 3rd party risk analysis software
• Maintain chargeback KPIs (dispute metrics by reason code and business unit)
• Assist supervisor with reconciliation of financial losses
• Communicate orders canceled as the result of a dispute to relevant parties
• Help build new processes and procedures to improve chargeback workflow and improve CB win rates
• Review and validate all chargebacks received from Distributors and Amazon Vendor Central.
• Dispute erroneous claims and resolve each one promptly.
• Create and maintain a system for tracking all claims in one location.
• Become an expert on all of distributor contracts and agreements, fees, and services associated with chargebacks.
• Prepare reports and provide weekly chargeback resolution updates.
• Identify and make recommendations to the executive team on strategies to address problematic ongoing chargeback issues.

Skills on Resume:

• Data Analysis (Hard Skills)
• KPI Management (Hard Skills)
• Financial Reconciliation (Hard Skills)
• Communication (Soft Skills)
• Process Improvement (Soft Skills)
• Claims Validation (Hard Skills)
• Contractual Knowledge (Hard Skills)
• Strategic Recommendations (Soft Skills)

Job Summary:

• Financial analysis, resolution, and posting/reporting of wholesaler chargeback requests and other deductions resulting in reconciliation documentation.
• Work with wholesalers, internal finance and 3PL to resolve any issues for questionable chargebacks/deductions including errors associated with pricing and returns. 
• Work with wholesalers to process, validate and reconcile variances
• Administer tracking, calculate and process chargeback credits to key partners. 
• Reviews credits for completeness and accuracy.
• Assists in gathering data, monitoring performance and preparing financial analysis in support of assigned customer segments and accounts.
• Daily reconciliation of chargeback, deductions received, and credits issued
• Ensure the accuracy of claim data for the end customer sales transactions and payment to the wholesaler.
• Monitor customer payment activity and work with 3PL to ensure that customer terms make payments.
• Monitor and analyze merchants’ payment activities using internal and external reporting tools

Skills on Resume:

• Financial Analysis (Hard Skills)
• Issue Resolution (Soft Skills)
• Data Reconciliation (Hard Skills)
• Credit Administration (Hard Skills)
• Data Accuracy Verification (Hard Skills)
• Performance Monitoring (Hard Skills)
• Customer Payment Monitoring (Hard Skills)
• Reporting and Analytics (Hard Skills)

Job Summary:

• Interact with internal departments during the process of validating deductions
• Dispute invalid deductions within the claim’s expiration timeframe, and follow through until resolved
• Prepare and submit necessary adjustments for processing
• Communicate internally and directly with customers to resolve all open claims
• Collaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrence
• Perform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processing
• Exercise appropriate controls to minimize financial exposure across the business
• Perform account reconciliation
• Perform AR tasks such as posting cash, responding to customer inquiries and preparing account analysis
• Monitor, process, and report on disputes and follow procedures accurately to take appropriate actions within strict deadlines
• Provide timely support to internal teams, and interface with partners and vendors
• Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers about shipping violations, allowances, discounts, damages, pricing and shortages

Skills on Resume:

• Deduction Validation (Hard Skills)
• Dispute Resolution (Soft Skills)
• Adjustment Preparation (Hard Skills)
• Internal and External Communication (Soft Skills)
• Collaborative Problem Solving (Soft Skills)
• Business Analytics (Hard Skills)
• Financial Control (Hard Skills)
• Account Reconciliation (Hard Skills)

Job Summary:

• Monitor and understand chargeback performance daily
• Analyse, respond and resolve all chargeback cases received in line with the card scheme dispute guidelines whilst providing excellent customer service
• Share status updates and manage any queries related to the chargeback cases for merchants and their customers
• Process chargeback-related actions using the relevant card scheme portals and in line with the card scheme rules and regulations
• Identify and investigate potential technical issues that may result in a loss of dispute rights
• Assist customer service agents and other team members with queries related to any dispute cases
• Work closely with the Chargeback Manager to build and maintain the chargeback procedures, reporting and relevant documentation of the dispute process
• Provide feedback on policies, and procedures and consider ways to improve processes and systems
• Provide support to credit union clients with in-house Chargeback processing programs on the use of system tools and interfaces.
• Responsible for adhering to all company and departmental policies and procedures

Skills on Resume:

• Performance Monitoring (Hard Skills)
• Dispute Resolution (Hard Skills)
• Communication Updates (Soft Skills)
• Portal Management (Hard Skills)
• Issue Investigation (Hard Skills)
• Team Support (Soft Skills)
• Documentation Maintenance (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary:

• Analyze documentation received to support the dispute to determine if the transaction(s) qualifies for a chargeback based on the respective bank card association rules and regulations
• Collect any additional documentation needed from internal systems or the MasterCard Online portal to aid in the investigation
• For qualified disputes, if needed or required, prepare clear and concise chargeback or rebuttal letters to submit with the case
• Promptly processes the chargeback or second presentment, via the appropriate processing platform along with the required and/or supporting documentation
• Compose and mail the required Reg E status letter to the cardholder when applicable
• Issue credit due to cardholder(s) account, or debit the cardholder account for valid second presentments
• Ensure that all cases are accounted for and processed timely
• Work with Customer Service and Risk Management teams on the specific details of complex cases
• Communicate the status and result of all disputes to the party that originated the case
• Report any suspicious transaction activity that may indicate fraud to Fraud Analytics Team
• Escalate potential processing problems or data integrity issues to the appropriate area for escalation.

Skills on Resume:

• Dispute Analysis (Hard Skills)
• Documentation Collection (Hard Skills)
• Letter Preparation (Hard Skills)
• Chargeback Processing (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Account Adjustments (Hard Skills)
• Case Management (Hard Skills)
• Fraud Reporting (Hard Skills)

Job Summary:

• Perform investigations on suspected fraud cases
• Process and review chargeback cases
• Handle card disputes and gather evidence and build cases to assist merchants with their chargeback
• Monitor chargeback cases of merchants for fraud patterns
• Build and maintain reports on chargeback cases.
• Contribute to the development and implementation of new processes
• Create and monitor metrics and analyze inconsistencies
• Be in contact with issuers, card brands and merchants to handle the chargeback flow
• Come up with innovative ideas to improve operation and user's experiences

Skills on Resume:

• Fraud Investigation (Hard Skills)
• Chargeback Processing (Hard Skills)
• Dispute Handling (Hard Skills)
• Fraud Monitoring (Hard Skills)
• Report Building (Hard Skills)
• Process Development (Soft Skills)
• Metrics Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary:

• Assist the Teams within the Business with card fraud and non-fraud dispute inquiries.
• Everyday monitoring of Mastercom queue entries and providing applicable feedback to the relevant individuals / Teams.
• Weekly MI reporting on overall activity within the Mastercard Connect environment (Mastercom, ADC, the Fraud Center, etc).
• Preparing monthly MI reports (presentation where applicable) to the Business on fraud and non-fraud trends.
• Assisting with the chargeback processing
• Overseeing the correct execution of the entire Chargeback Cycle.
• Sorts and enters chargeback items.
• Types of debit and credit forms listing amount, date, name of maker, name of bank, and reason for return, to adjust accounts and inform merchants of nonpayment.
• Totals and balances items received and submits items to associations.
• Visually examines items to determine compliance with regulations.
• Scans items into systems for associations and files copies of forms.

Skills on Resume:

• Dispute Assistance (Hard Skills)
• Queue Monitoring (Hard Skills)
• MI Reporting (Hard Skills)
• Trend Analysis (Hard Skills)
• Chargeback Processing (Hard Skills)
• Cycle Oversight (Hard Skills)
• Data Entry (Hard Skills)
• Compliance Review (Hard Skills)

Job Summary:

• Analysis of factor chargebacks and disputes, vendor compliance, AP invoice entry, and AR cash application
• Proactively and effectively work disputed transactions via the chargeback process to minimize revenue loss
• Ensure accurate and appropriate responses to disputes
• Perform necessary research and look up transaction details that need to be included with each dispute
• Resolves issues by approved policies and procedures
• Maintain an accurate aging report
• Identify and execute the necessary process adjustments
• Interact with customers to resolve outstanding issues
• Investigate & dispute logistics & EDI related compliance chargebacks
• Contacts Client Relations team to move the process along and fields call from Client Relations.
• Participates and/or contributes to special departmental projects

Skills on Resume:

• Dispute Analysis (Hard Skills)
• Transaction Management (Hard Skills)
• Response Accuracy (Hard Skills)
• Research Skills (Hard Skills)
• Policy Compliance (Hard Skills)
• Aging Report Maintenance (Hard Skills)
• Process Adjustments (Hard Skills)
• Customer Interaction (Soft Skills)

Job Summary:

• Classify and research claims from retail customer accounts for validity. Work with contacts in various internal/external departments.
• For all deduction types, pursue recoverable dollars (chargebacks) and clear valid deductions promptly.
• Identify and report trends in deductions, such as shortages, damages, and pricing issues to ultimately work to reduce or prevent reoccurrence
• Investigate reasons for deductions related to shipping errors, fines, and penalties
• File disputes/claims by obtaining carrier or necessary documentation, submitting, and follow-up on customer portals, eg) Amazon, Target, Bestbuy, Walmart, or other major retailers
• Review of aging and notifying management of customer account issues promptly
• Maintain a log on all pending issues with the status of resolution for future reference
• Enter, review, and post cash receipts to customer accounts
• Maintain the chargeback/dispute report

Skills on Resume:

• Claims Classification (Hard Skills)
• Deduction Recovery (Hard Skills)
• Trend Reporting (Hard Skills)
• Deduction Investigation (Hard Skills)
• Dispute Filing (Hard Skills)
• Aging Review (Hard Skills)
• Issue Logging (Hard Skills)
• Cash Receipt Posting (Hard Skills)

Job Summary:

• Daily processing of chargeback claims
• Maintain contract membership and wholesaler relationships in the system
• Work with accounts receivables and wholesalers to resolve any discrepancies with chargebacks and ensure incorrect deductions are reversed
• Work closely with customers to resolve chargeback discrepancies
• Responsible for maintaining memberships every month to ensure the accuracy of chargeback claims
• Assist in pricing maintenance in Contract Management System and SAP
• Assign class of trade within SAP for government reporting and work with the government pricing team to update 340b membership eligibility.
• Manage assigned credit union client relationships, keeping them apprised of claim status and providing dispute resolution recommendations within Visa and MasterCard regulations. 
• Be able to effectively convey outcomes while providing the utmost in customer care.

Skills on Resume:

• Chargeback Processing (Hard Skills)
• Relationship Maintenance (Soft Skills)
• Discrepancy Resolution (Hard Skills)
• Customer Collaboration (Soft Skills)
• Membership Management (Hard Skills)
• Pricing Maintenance (Hard Skills)
• SAP Classification (Hard Skills)
• Client Relationship Management (Soft Skills)

Job Summary:

• Analyze and understand Visa and MasterCard rules and regulations related to debit and credit card transaction disputes. 
• Interpret changes to dispute resolution rules as mandated by card associations.
• Assess cardholder dispute information and documentation received and make independent decisions for appropriate action to be taken within regulatory and procedural guidelines.
• Service inbound/outbound cardholder calls related to dispute claims received for processing.
• Generate cardholder correspondence by regulatory and network guidelines.
• Process Visa and MasterCard Chargebacks and Representments accurately and efficiently.
• Create timely and accurate notifications of case processing actions to credit union clients.
• Manage dispute claims through the entire dispute cycle, from the initial client/cardholder notification until final resolution. 
• Maintain accurate and properly documented dispute files while ensuring required timeframes are being met.
• Under the guidance of a Dispute Resolution Analyst II, process Arbitration and Compliance cases sent to Visa and MasterCard.

Skills on Resume:

• Regulation Analysis (Hard Skills)
• Rule Interpretation (Hard Skills)
• Dispute Assessment (Hard Skills)
• Customer Service (Soft Skills)
• Correspondence Generation (Hard Skills)
• Chargeback Processing (Hard Skills)
• Case Management (Hard Skills)
• Dispute Documentation (Hard Skills)

Job Summary:

• Enter fraud transaction data in the dispute case management system for the Plastic Card Claims Automation program with CUNA Mutual.
• Must react to change productively and handle other essential tasks
• Regular attendance and punctuality as a full-time employee to daily exercise all of the essential functions.
• Responsible for reporting risks that are identified to the appropriate team and/or management. 
• Responsible for managing, monitoring and reporting risks within the scope of work area, including, but not limited to Information Security risks.
• Actively supports the CO-OP culture and embraces core values of working as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
• Explore and advance opportunities to develop novel solutions and approaches to the improvement of processes and services.
• Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Assume responsibility for accomplishing work objectives and delivering business results; setting high standards of performance for self and others
• Handle multiple projects and priorities with exceptional organizational and time management- skills (both project and self)

Skills on Resume:

• Data Entry (Hard Skills)
• Risk Reporting (Hard Skills)
• Attendance Reliability (Soft Skills)
• Risk Management (Hard Skills)
• Core Values Adherence (Soft Skills)
• Process Improvement (Soft Skills)
• Change Adaptability (Soft Skills)
• Project Management (Hard Skills)

Job Summary:

• Monitor contract requirements to ensure customers remain in compliance with contract terms and conditions of any government regulations
• Maintain contract parameters in partnership with Service Operations team, including customer membership/affiliations, product, prices, performance tiers, date ranges, and incentive percentages. 
• Communicate to customers and vendors changes in any pricing program activities
• Effectively resolve all claims in an accurate and timely manner. 
• Proactively review, analyze, and establish claim processing standard operating procedures 
• Ensure claims are processed according to company policies and contractual obligations
• Develop reports and analysis to support metric tracking statistics for departmental management 
• Advise the status, volume, and potential accrual needs of future rebate, fee, and other payments
• Review and analyze all new customers entering the Service Operations, Service Assurance and Network Operations ecosystem of databases to apply correct data per department schema
• Produce departmental materials to document work activity and processes
• Develop and maintain appropriate policies and procedures related to pricing strategies

Skills on Resume:

• Contract Monitoring (Hard Skills)
• Parameter Maintenance (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Claims Resolution (Hard Skills)
• SOP Development (Hard Skills)
• Policy Enforcement (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Policy Development (Hard Skills)

Job Summary:

• Navigate and develop a deep understanding of merchant and card association platforms to procure merchant chargeback data
• Research mismatched chargeback records and respond with the appropriate cardholder data to the merchant
• Drive resolution on complex chargeback cases through detailed research and subsequent execution of ACH payments
• Receive escalations from MerchantE customer service
• Coordinate across multiple MerchantE groups – Finance, IT, Operations – to resolve complex chargebacks cases
• Support larger merchants with white-glove service
• Ensure customers’ claims or disputes are acknowledged, processed and resolved in a timely manner
• Analyze claim trends
• Determine the cause of non-compliance and reduce future chargebacks
• Ensure policy and procedures are being respected
• Complete audits on approved claims and credits

Skills on Resume:

• Platform Navigation (Hard Skills)
• Data Research (Hard Skills)
• Case Resolution (Hard Skills)
• Escalation Handling (Soft Skills)
• Cross-functional Coordination (Soft Skills)
• Customer Support (Soft Skills)
• Claims Analysis (Hard Skills)
• Policy Compliance (Hard Skills)