CHARGEBACK ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Nov 17, 2024 - The Chargeback Analyst position demands extensive experience as a Senior Financial Analyst or Chargeback/Accounts Receivable Specialist, ideally with a background in managing large wholesaler/distributor accounts. This role requires advanced proficiency in Excel and handling large data sets, translating complex information into concise, understandable formats. With a foundation in high school education or equivalent, coupled with strong analytical, organizational, and communication skills, this position is suited for those adept in Microsoft Windows and Excel, capable of solving problems independently under tight deadlines.
Essential Hard and Soft Skills for a Standout Chargeback Analyst Resume
- Data Analysis
- Financial Reporting
- Regulatory Compliance
- Microsoft Excel
- ERP Software
- Accounting Principles
- Fraud Detection Techniques
- Transaction Processing
- Database Management
- Documentation
- Attention to Detail
- Problem-Solving
- Communication
- Time Management
- Adaptability
- Teamwork
- Analytical Thinking
- Decision Making
- Organizational Skills
- Customer Service
Summary of Chargeback Analyst Knowledge and Qualifications on Resume
1. BS in Finance with 2 years of Experience
- Detail-oriented, analytical, and inquisitive
- Good communication and customer service
- Organized with exceptional attention to detail
- Ability to think outside the box and solve problems creatively
- Ability to work independently and with others
- Familiarity with chargeback rules and regulations
- Familiarity with card association rules and regulations
- Knowledge of e-commerce and point-of-sale merchants acquiring an advantage
- Ability to handle multiple activities simultaneously.
2. BS in Accounting with 5 years of Experience
- Proven time management skills and proficiency in Excel
- Ability to interface with multiple levels of leadership
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality about customer information and employee records
- Highly organized and have excellent communication skills
- Experience dealing with large retail customers and outside brokers
- Experience in pharmaceuticals
- Experience working in SAP
- Ability to multitask and manage multiple projects at one time
3. BS in Business Administration with 4 years of Experience
- Good knowledge of the fraud and non-fraud Chargeback Processes and Mastercard Rules & Regulations.
- Experience of working with Mastercard systems,
- Have experience with the following apps within the MC Connect environment: Transaction Investigator, e-Service Payment Cancellation, Manage My Fraud & Risk Programs, and the Fraud Center.
- Ability to produce Management Information reports.
- Knowledge of section 75 of the Consumer Credit Act (CCA) 1974
- Able to work flexible hours.
- Work well under pressure in a fast-paced environment.
- Knowledge of the routing process with the major retailers is a must
- Vendor compliance experience
4. BA in Economics with 3 years of Experience
- Experience as a Sr. Financial Analyst or Charge Back/AR Specialist
- Experience collaborating directly with large and complex wholesaler/distributor accounts is desired.
- Advanced Excel and experience with large data sets (pivot tables, lookups, etc.)
- Ability to summarize large data sets into and easily understandable format
- Excellent communication, keyboarding, and problem-solving skills are needed with attention to detail.
- Excellent organizational and time management skills
- Ability to interpret instructions furnished in written and oral form and solve problems independently and with a sense of urgency.
- Competence required in Microsoft Windows Word and Excel
- Has a good understanding of Windows and Windows-based software.