• Identify and report trends in deductions, such as shortages, damages, and pricing issues to ultimately work to reduce or prevent reoccurrence
• Request approvals on promotional deductions from the Retail Account Manager
• Investigate reasons for deductions related to shipping errors, fines, and penalties
• File disputes/claims by obtaining carrier or necessary documentation, submitting and following
• Review of aging and notifying management of customer account issues promptly
• Assist in monthly and year-end closing, including annual financial audits
• Maintain a log on all pending issues with the status of resolution for future reference
• Enter, review, and post cash receipts to customer accounts
• Corrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.
• Adheres to departmental procedures to meet customer and client needs innovatively and resourcefully.

Skills: Financial Reconciliation, Promotional Management, Deduction Investigation, Dispute Resolution, Account Management, Financial Auditing, Process Documentation, Cash Handling

• Based on assigned tasks, review merchant accounts and determine any associated risk (using fraud indicators)
• Making sure the appropriate actions are taken as outlined in eCOMM’s Fraud Policy
• Continually monitor fraud, AML and transaction alerts and reports 
• Identify trends and patterns to ensure management 
• Prompt manner and actions are taken in time to minimize fraud losses
• Review chargeback cases and request documentation and evidence 
• Support the case in the event a chargeback is initiated
• Approve or decline chargeback claims 
• Ensure the correct actions are taken to put a successful case forward for the customer
• Ensure they are up to date with Card Scheme requirements

Skills: Fraud Analysis, Risk Assessment, Fraud Monitoring, Trend Identification, Chargeback Management, Decision Making, Regulatory Compliance, Policy Enforcement

• Review existing large account vendor guidelines and agreements to ensure compliance and review and monitor customer accounts for any changes and/or discrepancies.
• Research short-paid invoices and deductions by reviewing aging and reconciliation of outstanding invoices.
• Create billing invoices for approved overages into the ERP and/or EDI software systems while ensuring that all proper discounts and special pricing have been correctly applied.
• Work on many different e-commerce platforms (Amazon, Shopify)
• Reconciles ACH payments (Shopify, Paypal, Amazon) and inputs invoice numbers, order numbers, and amounts for applicable accounts.
• Relays all vendor guideline requirements to the appropriate department such as Marketing, Accounting, Shipping/Freight and Upper Management before order fulfillment.
• Follow up with customers to resolve problems and/or answer any additional questions or inquiries they may have. 
• Escalate customer/purchase orders to management
• Researches chargebacks and builds accurate dispute cases to recover funds by vendor guidelines. 
• Receives and documents customer returns, damaged products, expired products, and miss-shipped products
• Maintains confidentiality of all customer and company accounts and its relevant information

Skills: Vendor Compliance, Invoice Research, Billing Accuracy, E-commerce Proficiency, Payment Reconciliation, Cross-Department Coordination, Customer Follow-Up, Dispute Resolution

• Analyze chargeback issues and reports for Paymentwall and its clients
• Maintain strong professional knowledge of all internal and network processing systems and provide a high standard for chargeback productivity and quality
• Provide support to system functionality, chargeback process, and dispute lifecycle
• Verifying and posting details of business transactions, such as funds received and disbursed, and total accounts.
• Maintains accounting records of chargebacks, retrieval requests, and exception processing.
• Compiles and sorts documents as they relate to the chargeback and retrieval cycles.
• Analyzes customer needs when answering questions related to accounting inquiries and disputes.
• Explains available services to customers.
• Work collaboratively with other teams, e.g., Merchant Risk and Fraud, communicate chargeback irregularities and fraud trends
• Share ideas on solutions to minimize fraud and chargeback cases.
• Review, investigate, and resolve chargeback disputes accurately and promptly while strictly adhering to various payment system requirements, domestic and international chargeback rules and regulations

Skills: Chargeback Analysis, System Proficiency, Dispute Management, Transaction Verification, Record Maintenance, Document Compilation, Customer Support, Fraud Prevention

• Meeting all data reporting and analytical deadlines
• Providing Regional Heads of Profit Protection with timely, accurate, loss-driven data analysis
• Respond to chargebacks and other disputes within the timeframes allowed by various card schemes
• Monitor all Merlin online sales channels and report suspicious activity to the relevant PP teams
• Monitor unauthorised online sales activity reporting suspicious sites and sellers involved in the resale of tickets
• Recover lost revenue in cases of refund abuse and first-party fraud and manage a record of savings
• Support the wider Profit Protection Team 
• Demonstrate exemplary teamwork skills by maintaining a professional, positive, and supportive attitude
• Continue to grow and learn as a member of a dynamic team
• Track and report on aggregate level chargeback and refund activity at the merchant and processor level

Skills: Data Reporting, Analytical Support, Dispute Response, Sales Channel Monitoring, Revenue Recovery, Team Support, Professional Teamwork, Activity Tracking

• Experience in chargeback processing
• Excellent attention to detail and organizational skills
• Ability to meet deadlines and proficient in MS Word and MS Excel
• Ability to work in an environment with daily changes
• Ability to be self-motivated and quickly learn new procedures.
• Excellent problem-solving skills, strong written and oral communication skills
• Must be able to work well with others, specifically with a team
• Knowledge of Visa, MasterCard, STAR, ACCEL, AFFN, CU24, Shazam, NYCE, and Pulse networks chargeback rules and regulations
• Strong understanding of the payment technology industry (including chargeback/dispute lifecycle)

Qualifications: BS in Finance with 2 years of Experience

• Prior experience with a wholesale distribution or consumer goods manufacturing company in a comparable role
• Strong knowledge of retail partners and channels (Value Chains, Department Stores, Mass Volume Retailers & Specialty Retailers)
• Outstanding organizational and time management skills
• Associate degree, preferably with a major in business or accounting
• Excellent communication skills
• Strong knowledge of Microsoft Office (Word, Excel, and PowerPoint)
• Microsoft Dynamics 365 Business Central experience preferred
• Willingness to learn, be flexible, and possess the ability to work effectively under deadlines
• Experience in acquiring scheme rules

Qualifications: BS in Accounting with 5 years of Experience

• Experience with banking industry compliance guidelines (Reg E/Z).
• Experience as an Analyst, or Customer Service position
• Experience in back-office processing work
• Excellent time management and organizational skills and the ability to multitask and prioritize.
• Ability to pay strong attention to detail.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work independently as well as in a team
• Confident communicator with the ability to interact at all levels, including working closely with cross-functional teams
• Aptitude to identify new ways to approach risk management and to think creatively
• Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership

Qualifications: BS in Business Administration with 4 years of Experience

• Strong verbal communication skills.
• Excellent data entry skills (Please include speed and accuracy scores).
• Ability to multi-task, prioritize responsibilities and detail-oriented
• Strong follow-through and organizational skills, team player
• Strong computer skills and proficiency in Microsoft Office programs, particularly Excel (Pivot Tables, VLookup, Macro, etc.)
• Investigation Skills and Time Management skills
• Functional / Technical Skills, attention to Detail
• Have Problem-Solving Skills and be able to make quality decisions

Qualifications: BA in Economics with 3 years of Experience

• Strong verbal communication skills utilizing active listening
• Strong written (email) communication utilizing proper grammar and punctuation
• Ability to make discretionary decisions based on research
• Payments industry experience and an understanding of card schemes (Visa & Mastercard) 
• Ability to function in multiple frauds or chargeback queues covering a variety of tasks with a sense of urgency and follow-through
• Ability to learn and adapt to new software technologies
• Strong working knowledge of external systems, PC-based internet, and software applications (Internet, Microsoft Office – Outlook, Word, and Excel)
• Have Fraud and/or chargeback experience

Qualifications: BS in Information Systems with 12 years of Experience