Job Summary:

• Define business requirements and facilitate gathering sessions
• Convert requirements into functional and technical specs
• Conduct and lead client meetings to determine software configuration elements
• Recommend appropriate business solutions to clients to ensure satisfaction
• Produce high-level data and process models of business processes
• Create functional documents, process flow charts, and report specifications
• Partake in issues resolution, requirements management, analysis and design, testing, and transition of applications into the production environment
• Follow-up on test activities, including contribution in customer UAT testing of products and service deliverables
• Acclaim enhancements to the back office product development team that will support the optimization of customer operations
• Triage, floor support, and escalation management for production users.
• Create and maintain a backlog of tickets for Salesforce for future prioritization.
• Responsible for improving customer support by demonstrating greater return on investment.

Skills on Resume: 

• Business Analysis (Soft Skills)
• Technical Documentation (Hard Skills)
• Client Relationship Management (Soft Skills)
• Solution Architecture (Hard Skills)
• Data and Process Modeling (Hard Skills)
• Documentation and Process Design (Hard Skills)
• Testing and Quality Assurance (Hard Skills)
• Issue Resolution and User to Support (Soft Skills)

Job Summary:

• Learn and master current Thermo Fisher China B2B Automation flow
• Audit the EPO(electric purchase order), validate the price and quantity
• Build up ECommerce domain knowledge
• Learn global B2B solutions, platforms and workflow
• Understand the key B2B concept in Thermo Fisher China
• Build up a B2B triage process
• Record the failure cases in the B2B automation process
• Analyze the failure reason, approach to the feature team, and follow up a fixed solution
• Observer B2B automation flow healthy state
• Generate report to reflect the automation level, manual/auto work percentage, fail rate and failure reasons, etc
• Build up close work relationships with EBiz team
• Support EBiz team to evaluate the feasibility of new B2B Automation requirements
• Improve, Optimize and extend the current B2B Solutions. 
• Work closely with Digital Engineering and DevOps to adopt the learned B2B knowledge into B2B business

Skills on Resume: 

• Process Auditing and Validation (Hard Skills)
• E-Commerce and B2B Domain Knowledge (Hard Skills)
• Technical Troubleshooting and Analysis (Hard Skills)
• Reporting and Metrics Analysis (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Project Management and Triage Processes (Hard Skills)
• Continuous Learning and Adaptation (Soft Skills)

Job Summary:

• Actively cooperates with different stakeholders within/outside the Petchem Business Unit on projects aims at improving business performance.
• Participate in supporting the Polyol startup from data management, reporting, optimization, and analysis
• Based on business demand, communicate with Finance colleagues on ad-hoc business evaluation and studies.
• Compiles frequent and ad hoc reports provides information on the performance of Group Petrochemicals, and ensures availability on time.
• Collaborate with the Business Support team to ensure data quality and standard reports availability.
• Cooperates in the optimization of processes according to business demands.
• Prepares volume and efficiency analyses, and provides decision-making materials and proposals.
• Participate in future tools development with the aim of decreasing workload and improve automatization within the Business Unit
• Review documents to be submitted to ensure business interests are met.
• Participate as a member of internal task forces and committees dealing with techniques, policies, procedures and information management systems
• Carry out investigation, gather and review data, perform preliminary analysis and prepare charts and graphs
• Assist in the development and preparation of recommendations and documentation for presentations at meetings.
• Assist in the preparation of background material for external public hearing process.

Skills on Resume: 

• Stakeholder Engagement (Soft Skills)
• Data Management and Analysis (Hard Skills)
• Financial Analysis and Communication (Hard Skills)
• Reporting and Information Management (Hard Skills)
• Process Optimization (Hard Skills)
• Analytical and Decision Support (Hard Skills)
• Technology and Automation (Hard Skills)
• Project and Task Force Participation (Soft Skills)

Job Summary:

• Troubleshoot production issues and perform root cause analysis.
• Maintain the production issues using the issue tracking system, and thereby maintain a production support knowledge base.
• Communicate with end users on issues that are encountering and resolution.
• Interact with various internal IT support functions to troubleshoot and resolve complex problems as happen.
• Escalate software issues that can not be resolved to the software development team.
• Take ownership of monitoring batch schedules to ensure the successful completion of batch jobs.
• Monitoring of systems and automated alerts through existing monitoring tools, constant re-evaluation of current systems to establish scope for improvement/growth
• Coordinate application production deployments
• Take care of essential day-to-day administration
• Manage work effectively and ensure it progresses during a planned absence
• Complete any required reporting on time and accurately
• Follow office guidelines and policies.

Skills on Resume: 

• Problem Solism and Troubleshooting (Hard Skills)
• Issue Tracking and Documentation (Hard Skills)
• Communication (Soft Skills)
• Collaboration with IT Teams (Soft Skills)
• Escalation Management (Soft Skills)
• Monitoring and Optimization (Hard Skills)
• Project Coordination (Soft Skills)
• Administrative and Reporting (Hard Skills)

Job Summary:

• Analyze and diagnose the technical and functional problems encountered by customers and recommend solutions.
• Act as Level I and II support and escalate to team of developers for more complex cases by proposing correction solutions.
• Use advanced functional application knowledge to train customers on the different functionalities of applications, in relation to business processes.
• Assist and keep clients and account manager informed of the resolution status of questions and issues.
• Review and analyze documentation to identify solutions and improvements to IBS applications.
• Update documentation related to the tools such as training, user guides, online help, knowledge base, etc.
• Improve, optimize and maintain the tools provided by the team.
• Liaise between the Customer and internal teams, including Sales.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
• Develop a trusted relationship with IBS Customers, Stakeholders and Executives.

Skills on Resume: 

• Technical Problem Solving (Hard Skills)
• Support & Escalation Management (Soft Skills)
• Customer Training (Soft Skills)
• Client Communication (Soft Skills)
• Documentation Review & Analysis (Hard Skills)
• Documentation Management (Hard Skills)
• Application Optimization (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary:

• Deliver top-notch customer outcomes that keep customers happy, increase retention and long-term engagement
• Deliver Customer onboarding and training with new users (business & technical)
• Set realistic customer expectations on delivery and work with customers to meet them
• Respond to first and second-level requests and triage to a successful conclusion
• Ensure at all times that stay current with technical developments via journals, online training, attending courses and being part of technical forums
• Lead/drive customer engagement surveys and report back findings to internal stakeholders
• Encourage and support the immediate and wider team to work collaboratively to deliver on team priorities
• Assist in preparing documentation and progress reports for clients. (QBR)
• Assist clients through the Change Management process where needed, information gathering from customers to ensure the appropriate Change Request template is properly documented.
• Conduct research to gain a thorough understanding of customers work practices and the nature of the business

Skills on Resume: 

• Customer Success Management (Soft Skills)
• Training and Onboarding (Soft Skills)
• Expectation Management (Soft Skills)
• Problem Resolution (Soft Skills)
• Technical Proficiency (Hard Skills)
• Customer Feedback Analysis (Soft Skills)
• Team Collaboration (Soft Skills)
• Documentation and Reporting (Hard Skills)

Job Summary:

• Provide analytical support for Strategic Planning initiatives as well as creating, producing and reporting on applicable metrics and key performance indicators (KPIs)
• Maintain dashboards using business intelligence software such as Power BI or Tableau.
• Manage the department reports from the team detailing key performance indicators (KPI)
• Responsible as the lead role in the comprehensive divisional level daily, weekly and monthly reports detailing the previous month’s activities, along with year-to-date and 12-month trend detail
• Develop ad-hoc reports, work with the applicable department management and provide context to reports
• Develop monthly quantitative and qualitative scorecards for all lines of business
• Assist business units with developing interim business tools to allow for a level of efficiency
• Regularly streamline processes and workflows to help business leaders consistently meet and exceed company goals
• Demonstrate behaviors that are aligned with the organization’s desired culture and values
• Perform post-release validation of all DTC systems with a focus on Salesforce and Ring Central.
• Coordinate with training on updated system enhancements.

Skills on Resume: 

• Analytical Reporting (Hard Skills)
• Business Intelligence Tools (Hard Skills)
• Report Management (Hard Skills)
• Ad-Hoc Reporting (Hard Skills)
• Scorecard Development (Hard Skills)
• Process Optimization (Hard Skills)
• System Validation and Training (Hard Skills)
• Organizational Alignment (Soft Skills)

Job Summary:

• Prepares and maintains product documentation including product information statements, allergen statements, GMO statements, nutritionals, and labels as well as manages kosher and halal certificates.
• Respond to customer questionnaires and specifications.
• Offer support to sales/customers by answering technical, regulatory and quality-related questions about products.
• Support on product label tasks including hazard labels.
• Deliver high-quality answers/documentation support to strategic customers.
• Follow and propose improvement of procedures and processes.
• Reports to work on time and if required to travel for business
• Handling and responding to Customer Complaints.
• Enforce formal procedures for consistency and increased productivity.
• Support the day-to-day operational and tactical activities for the assigned department

Skills on Resume: 

• Documentation Management (Hard Skills)
• Customer Support & Communication (Soft Skills)
• Technical & Regulatory Knowledge (Hard Skills)
• Label Compliance (Hard Skills)
• Problem Resolution & Quality Assurance (Soft Skills)
• Process Improvement (Soft Skills)
• Punctuality & Travel Readiness (Soft Skills)
• Complaint Management & Operational Support (Soft Skills)