BUSINESS SUPPORT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Oct 05, 2024 - The Business Support Analyst role demands a strong understanding of accounting principles, including NAV calculations, and familiarity with a wide range of securities such as Equities, Bonds, and SWAPS, enhancing portfolio management through awareness of their trade lifecycles and corporate actions. Proficiency in SQL, alongside exceptional written and verbal communication skills, equips candidates to excel independently and within team settings, effectively managing multiple tasks to meet tight deadlines. A background in Fund Accounting applications like Multifonds, combined with an innovative approach to continuous process improvement, positions individuals to successfully navigate the demands of shift work, including night shifts aligned with Indian time zones.
Summary of Business Support Analyst Knowledge and Qualifications on Resume
1. BA in Business Administration with 3 years of Experience
- Hands-on ABOR (Accounting Book of Record) experience would be an asset, SCD exposure preferred
- Experience working directly with business clients in addition to application support teams
- Previous experience in investment operations in insurance or financial services
- Ability to work well independently as well as with others as part of a team
- Ability to grasp new concepts and information quickly
- Eager to build strong relationships with internal departments and external partners
- Excellent organization and prioritization skills with the ability to manage competing priorities
- Comfortable influencing without authority
- Strong communication skills – both written and verbal
- Strong customer service orientation
- Should possess a desire to learn new skills, adapt, and take on new challenges
- Must be willing to report for a rotating schedule including night shift
2. BA in Economics with 2 years of Experience
- Demonstrated skill and experience in supporting the D365 ERP system.
- Experience with Visio, flow diagrams, SharePoint or other collaboration tools.
- Excellent written and oral communication skills.
- Excellent interpersonal and customer service skills.
- Efficient time management.
- Ability to learn, understand and apply new technologies.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience in system designs and workflow, identifying solutions, multi-tasking
- Experience in managing multiple types of support activities, successfully interacting with clients, problem solving and initiating corrective project actions.
- Must be highly proficient in Excel, Word and PowerPoint
- Must be a team player with strong attention to detail and able to work independently
- Strong business acumen and ability to interface with executive management
- Proven track record at delivering timely and accurate information in a fast-paced environment
3. BS in Finance with 3 years of Experience
- Familiarity with customer support platforms such as Kustomer, Intercom, and Zendesk.
- Familiarity with Amazon Connect platform
- Ability to prepare, report and interpret large sets of data.
- Proficiency in Advanced Excel (Pivot Tables, VLookUps. Google query)
- General SQL knowledge
- Excellent communication skills, both verbal and written
- Strong customer service skills, including communication, training, and support
- Ability to work effectively in a team environment
- Human Resources & Administrative experience preferred
- Ability to multi-task and effectively manage competing priorities
- Must possess superior analytical skills
- Financial Services and, if possible, mortgage industry experience preferred
- Excellent critical thinking, problem-solving, mathematical skills and sound judgment
4. BA in Management Information Systems with 3 years of Experience
- Working knowledge in Mortgage Servicing and Loss Mitigation
- Ability to understand and articulate complex business processes
- Expert user of Microsoft Excel, PowerPoint and Visio
- Excellent verbal and interpersonal communication skills
- Ability to prioritize numerous tasks and manage shifting priorities
- Strong organizational skills, ability to meet established deadlines
- Ability to work in a collaborative environment and participate in working groups
- Microsoft Excel (Pivot Tables; V-Lookup)
- Effective time management skills with the ability to meeting deadlines
- Advanced communication skills
- An overall knowledge of Equities and Fixed Income products
- Aggressive and quick learner who is able to multi-task
- Knowledge of ADP/BPS, DTCC preferred
5. BA in Data Analytics with 4 years of Experience
- Experience with JD Edwards EnterpriseOne 9.2 support.
- Strong knowledge of AP/AR/GL/OM/PO/INV/Transport modules of JDE to support business user queries.
- Ability to work independently and collaboratively to meet common business initiatives.
- Strong documentation skills and understanding of business analysis documentation standards of Oracle.
- Strong organizational skills to manage multiple projects and support commitments.
- Strong communication skills (written and verbal), and other interaction skills.
- Proficient in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem).
- Must have good planning, organizational, analytical, decision making and communication skills.
- Preferred strong analytical skills with some familiarity of actuarial techniques, standards, and assumptions.
- Preferred strong knowledge of insurance operations and the procedures of Financial, Underwriting, Claims, Statistical, Information Technology, Legal, and Sales departments.
- Demonstrated ability to exchange ideas and convey complex information clearly and concisely, both verbally and in writing.
- Ability to establish and build effective relationships within and outside the organization.
6. BS in Computer Science with 3 years of Experience
- Experience working with complex technical environments, multiple IT platforms (Windows, Unix, Cloud, Mainframe)
- Good understanding of relational databases concepts (SQL Server)
- Knowledge of SQL query language
- Experience with Windows/Unix scripting languages
- Experience with SFTP and TCP network protocols
- Experience with ETL development
- Experience with Job schedulers
- Experience in supporting transactional application systems
- Knowledge of Active Directory, Single Sign-On and Web Hosting concepts
- Experience with integrating vendor packages into an established production environment consisting on various technologies and platforms
- Proficient with the ITIL framework and processes such as Change, Incident, Problem and Configuration Management
- Experience with the System Development Life Cycle and Project Management Life Cycle Methodologies (SDLC, PMLC, CMMI)
- Strong analytical and problem solving skills with the ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
- Experience with managing and coordinating team activities in a multi-site environment
- Strong organizational and planning skills
7. BA in Accounting with 4 years of Experience
- Experience in enterprise automation on Salesforce administration.
- Should be able to work independently with minimal supervision.
- Should have experience in Master and Transactional Data management
- Deep understanding of enterprise-grade territory management solution
- Preferably an Expert in Excel & analyzing large volumes of data and identifying patterns
- Good to have (not mandatory)- Apttus Quoting tool (or CPQ) skills and knowledge of Order Management
- Expert in data discovery of company profiles using external Data sources
- Comfortable with loading and querying large data sets using Data Loader and/or Workbench.
- Experience with data retrieval, analysis, manipulation, and transformation.
- Experience implementing and/or supporting enterprise-grade software solutions such as preferably HCM applications (i.e. time & attendance, payroll, accounting, point of sales, or HR-related software applications).
- Experience in data analysis for support/troubleshooting which should include ASCII files, XML, and databases.
- Experience with technical writing.
- Experience in writing technical summaries of client issues, client-specific support documentation, technical specifications, user guides, or training documentation.
8. BA in Statistics with 3 years of Experience
- Performs review, analysis, and evaluation of business and technical support requirements for the suite of services available to PostalOne! ® business mailers.
- Serve as subject matter expert in problem analysis, documentation, and resolution for all software interfaces and file transfer methods.
- Receive, track, and review all related documents and procedures for PostalOne! ® and Business Customer Gateway onboarding process
- Subject matter expert in the Full Service Vendor Certification process.
- Create and maintain PostalOne!® metrics reports.
- Develop and maintain process flows and Standard Operating Procedures for all PostalOne! ® program requirements and functions.
- Act as liaison between Tier 2 support programmers, help desk personnel, and PostalOne! customers.
- Technical co-lead for Full Service, Enterprise Payment System support, as well as use/interpretation of all related PostalOne! ® Electronic Documentation.
- Participates in program telecoms where required.
- Work independently and with team to resolve customer issues not defined in process flows.
- Assist in the development of help desk staff staff.
9. BS in Operations Management with 4 years of Experience
- Sound knowledge and understanding of accounting principles and NAV calculation.
- Knowledge of all Security types like Equities, Bonds, Repo, CFD, Futures, Options, Bank Debts, SWAPS, Forwards, Spot, etc, trade life cycles, various Corporate Actions, and its impact on the portfolio will be an advantage.
- Basic SQL knowledge.
- Excellent written and spoken communication skills
- Ability to work independently, as well as in a team environment, prioritize multiple tasks and meet strict deadlines.
- Must be prepared to work in a shift in line with regions supported including India night shifts
- Innovative approach to work and continuously identify and implement process improvements
- Experience in Fund Accounting application like Multifonds / pControl /Investone will be an added advantage.
- Good attention to detail and high levels of accuracy
- Strong analytical and problem-solving skills.
- Ability to work as part of a team and develop and maintain strong communication and strong interpersonal skills.
- Ability to multi-task, work under pressure in a dynamic, multi-tasking environment, and prioritize aggressive deadlines.
- Make informed decisions within their realm of responsibility.
- Demonstrate flexibility and versatility and Ability to work with minimal supervision
10. BA in Business Intelligence with 3 years of Experience
- Sound knowledge and understanding of accounting principles and NAV calculation.
- Knowledge of all Security types like Equities, Bonds, Repo, CFD, Futures, Options, Bank Debts, SWAPS, Forwards, Spot, etc, trade life cycles, various Corporate Actions and its impact on portfolio will be an advantage.
- Basic SQL knowledge.
- Excellent written and spoken communication skills
- Ability to work independently, as well as in a team environment, prioritize multiple tasks and meet strict deadlines.
- Must be prepared to work in a shift in line with regions supported including India night shifts
- Innovative approach to work and continuously identify and implement process improvements
- Experience in Fund Accounting applications like Multifonds / pControl /Investone will be an added advantage.
- Good attention to detail and high levels of accuracy
- Strong analytical and problem-solving skills.
- Ability to work as part of a team and develop and maintain strong communication and strong interpersonal skills.
- Ability to multi-task, work under pressure in a dynamic, multi-tasking environment, and prioritize aggressive deadlines.
- Make informed decisions within their realm of responsibility.
- Demonstrate flexibility and versatility and Ability to work with minimal supervision