• Support the development, integration, and implementation of strategic enhancements within the Operations & Technology departments.
• Support the Operations and Technology department’s annual business plans and strategic initiatives by providing research, data, and analysis.
• Collaborate with supporting teams such as Finance, Projects, HSSE, and Engineering to access data and complete analysis as requested by Operations Leadership.
• Support the development of monthly, quarterly, and one-off Operations reports.
• Support the development and execution of a wide range of business initiatives.
• Perform research, outline challenges, identify opportunities, and recommend changes in strategy to improve business outcomes.
• Identify opportunities and assist with the automation of reporting and communicating tasks utilizing PowerBI and SAP.
• Assist with developing, maintaining, and updating business processes and controls required to support cost savings & transformational initiatives.
• Participate in organizational effectiveness initiatives and support business operations,
• Collaborating with the Business Analyst and acting as back-up for certain activities.
• Help prepare dashboards, documents, or reports, including some data gathering and processing.
• Coordinate and maintain administrative support function (departmental day-to-day administrative operations, procedures, logistics and requirements)

Skills: Strategic Planning and Implementation, Analytical and Research Skills, Cross-Functional Collaboration, Reporting and Documentation, Business Process Improvement, Technology Integration, Operational Support and Effectiveness, Administrative and Operational Management

• Supporting day to day delivery of projects across strategic and regulatory initiatives
• Communicating project updates to senior management and ensuring timely resolution of issues
• Reviewing vendor UAT/ Production pilot to ensure completeness
• Analyzing defects and resolution plans
• Supporting bank-side approval of the change request process and support prioritization meetings with technology
• Performing analysis of project plans and gathering bank-side requirements
• Managing relationships with senior vendor contacts and escalate
• Deliver sourcing performance management information to stakeholders from the ASML Sourcing & Supply Chain organization.
• Represent team in cross-functional teams on Cost of Goods, Supplier Performance & Capability Management, Risk and Compliance and Sustainability topics, take proactive part within meetings.
• Drive process adherence within these cross-functional teams and identify improvement opportunities.
• Support as an analyst with structural or on-demand analysis and information.
• Coach stakeholders to ensure growth, efficiency and continuous improvements.

Skills: Project Management and Delivery, Communication and Stakeholder Management, Quality Assurance and Vendor Management, Defect Analysis and Resolution, Change Management, Requirements Analysis, Senior Vendor Relationship Management, Performance Management and Cross-functional Leadership

• Provide strategic and analytical support to help drive team goals
• Work Closely with Finance and Operations teams to produce reports for the Business
• Research and develop industry benchmarking for reporting and analysis
• Produce and maintain tracking of key business unit metrics and drivers
• Contribute to process improvement, system automation, and reporting initiatives
• Assist in development of executive level presentations
• Ensuring that the office runs smoothly, and that managers can focus efforts on strategic issues.
• Manage the schedules and communications of the department's senior leadership team, including travel arrangements, and ensure appropriate follow-up on action items.
• Provide logistical services for large meetings or meetings involving multiple parties or external participants.
• Provide professional administrative support to the Deputy Commissioner.
• Complete travel plans and expense reports.

Skills: Strategic Insight and Analysis, Financial Reporting Collaboration, Industry Benchmark Research, Business Metrics Tracking, Process and Automation Enhancement, Executive Presentation Skills, Office and Leadership Support, High-Level Administrative Expertise

• Provide a variety of reports for the Deputy Commissioner as requested.
• Create and maintain databases.
• Serve as Division training coordinator.
• Ensure proper operation of equipment, including troubleshooting malfunctions and calling for repairs.
• Maintain equipment inventories and evaluate new equipment and techniques.
• Identify People Analytics needs from user requests and develop strategies by which to meet those needs.
• Critically evaluate information from multiple sources and clearly indicate quality of final analysis.
• Communicate complex data in comprehensible ways.
• Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.
• Analyze and report on complex data to meet customer needs

Skills: Reporting and Documentation, Database Management, Training Coordination, Equipment Maintenance, Inventory Management, Analytics and Strategy Development, Data Analysis and Evaluation, Communication of Complex Data

• Supporting the Directors and Heads of Department to implement a people strategy, driving and building a high-performance environment
• Providing a HR advisory service, acting as the first point of contact for managers within the business
• Working with managers to identify employee training needs and ensure the necessary training and tools are available
• Management of the new starter induction process, ensuring all employees have the appropriate level of training and introduction to the company
• Ensuring key policies are documented and adhered to by all employees - monitor and update in line with legislation
• Assist the wider team with the creation of marketing material
• Monitor financials and assist the finance/commercial team
• Assist with CRM support
• Deliver training sessions to cater to all abilities and all areas/ levels of the business – from Basic SAP Navigation, APO, and EWM to more complex business systems
• Contribute to an environment in which all team members are respected regardless of individual differences and are motivated to improve both individual and team contributions to achieve desired business results.
• Act as the main point of contact between the business and IT Partner team.

Skills: Strategic Human Resources Management, HR Advisory and Support, Training and Development Coordination, Induction and Onboarding, Policy Management and Compliance, Marketing and Promotional Activities, Financial and Commercial Support, Training Delivery and IT Collaboration

• Provide in-depth knowledge of business needs and expertise in supporting and testing business processes and capabilities.
• Support/Troubleshooting (specifically providing advice regarding business processes, supporting changing processes, and developing training solutions and knowledge management).
• Manage system risk - testing enhancements, support packs, and upgrades which represent the total business processes
• Ensure IT activities align with business priorities, and operational work (incidents, enhancements) are delivered in a timely fashion.
• Gather, analyze and describe business requirements and translation into functional IT requirements
• Perform routine system configuration according to business needs
• Continuous Improvement through standardization, cost-saving, and internal compliance
• Ensure appropriate user access is identified and granted to business users within the cluster.
• Business Process Improvement/innovation - well versed in applicable business processes in KC
• Works with Business Partners to finalize project proposals/business cases in conjunction with the business
• Ensures all business requirements and user cases are sufficiently documented and linked to business needs
• Perform user acceptance testing of delivered solutions

Skills: Business Process Expertise, Risk Management, IT and Business Alignment, Requirements Analysis, System Configuration, Continuous Improvement, Access Management, User Acceptance Testing

• Provide proactive client support activities, such as data education training, client group sessions, and report workshops.
• Provide client support for issues and matters surrounding business intelligence tool utilization, business intelligence universe functionality, data in the Data Warehouse (DW), and custom reports and queries.
• Learn and familiarize yourself in all subject matter areas (i.e., Finance, Human Resources, Student) to assist with client support issues.
• Diagnose issues related to client reports and queries to determine if the universe, data, or the report itself is the cause of the problem.
• Review and investigate customer support cases, conduct appropriate and timely follow-up with clients, and work closely with team members to resolve the cases.
• Troubleshoot authorization and client access to BI resources, including BusinessObjects and DW client access and security administration. 
• Work closely with security teams to ensure proper client access to internal applications.
• Lead the management and delivery of the University Metadata tool to remain current with data and reports, including data definitions and report and dashboard specifications.
• Participate in university metadata working group that will define workflows, metadata creation, and approval for university-wide metadata needs.
• Determine and scope new training requirements if and when new data projects are implemented in the DW.
• Work with appropriate team members to develop a training curriculum and materials to support client training on tools, data, concepts, and business solutions.

Skills: Business Intelligence Tool Proficiency, Data Education and Training Development, Client Support and Issue Resolution, Cross-Functional Knowledge Acquisition, Security and Access Management, Metadata Management, Strategic Planning in Metadata Utilization, Curriculum Development for Data Projects

• Support to the Commercial Excellence (CE) regional teams and leaders in each local operation
• Assist them in fixing the issues that the users may have (both internal and external users).
• Assist them in the different rollouts.
• Train the trainer upon rollouts and on new improvements or features.
• Bug fixes and system enhancements
• Deliver Business specifications for new improvements in collaboration with the owner(s)/leader(s) of the relevant system.
• Provide IT with a clear description of system bugs and the necessary steps to reproduce them.
• Perform the initial testing of bug fixes and new features before delivering to the impacted operations for local testing.
• Assist in prioritizing local and central requests for changes.
• Support central leaders and IT organization to identify third party tools and/or vendors to deliver solutions for the different projects in the areas in scope.

Skills: Technical Support and Troubleshooting, Project Management, Training and Development, System Analysis and Enhancement, Business Analysis, Communication with IT Departments, Testing and Quality Assurance, Vendor and Tool Assessment

• Assist in the design(UI/UX) of digital solutions using tools such as Sketch, and Adobe Creative Cloud Suite (Photoshop, illustrator, XD) While operating and business techniques and procedures to improve the operating effectiveness of the group
• Evaluate and examine existing business practices and make effective recommendations to improve techniques that are appropriate to the goals and objectives of the group
• Prepare reports to document and support recommendations and submit to line management after review and approval by the supervisor.
• Participate in the design, UAT and design, development and implementation of new and existing position papers, strategies, policies, procedures and information management systems in any of the following areas strategic planning, management reporting, performance management decision support and business integration.
• Provide technical support and assistance to other business units on implementing, interpreting or applying techniques and procedures
• Identify problems encountered, recommend solutions and participate in the resolution.
• Represent the group's interests on Corporate task forces or on external study teams
• Work with business unit contacts to acquire an understanding of business unit concerns and issues and develop and integrated position
• Prepare briefing material and deliver presentations to line management on results and recommendations involving strategies, policies, and procedures related to strategic planning, and business integration.
• Assist in the compilation and analysis of integrated customer services information in response to requests from internal or external staff.
• Assist in the preparation of Board Memoranda, executive approvals, and other submissions

Skills: UI/UX Design Proficiency, Business Analysis & Improvement, Report Preparation & Documentation, Strategic Planning & Implementation, Technical Support & Collaboration, Problem-Solving & Resolution, Stakeholder Representation & Engagement, Communication & Presentation Skills

• Support AM with the end to end P2P (Procure to Pay) process
• Receipting, supporting the accruals & prepayment processes and producing cost and approvals trackers to manage governance and spend.
• Keep key data up to date and controlled, ensuring correct processes have been followed.
• Support with ensuring that AM uses the SmartCore system in a timely and accurate manner
• Produce weekly & monthly MI to highlight where action is needed.
• Identify process issues where inefficiencies or inaccuracies are found
• Support the teams in defining new processes, documenting them and potentially taking ownership of them if this is the most efficient setup.
• Continuously develop knowledge and skills
• Read and comment on project documentation
• Embrace and use new tools and best practice
• Provide advice and support for colleagues in the team.
• Ensure that all key processes are documented for business continuity and education purposes.

Skills: Procure to Pay Process Management, Data Management and Control, Systems Proficiency, Management Information Systems (MIS) Reporting, Process Improvement, Project Management, Training and Development, Collaboration and Advisory Skills

• Superior written and verbal skills that illustrate the ability to communicate effectively and accurately with internal stakeholders and customers.
• Demonstrated ability to lead with empathy, understanding, and active listening with experience leading teams of 8-10 people in a managerial role or equivalent experience.
• Extensive knowledge of enterprise-level software architecture components and infrastructure.
• Analytical and methodical problem-solving and organizational skills.
• A strong and proven customer advocate
• An analytical problem solver
• An independent and well organized, project-oriented thinker
• A Team player, focused on collaboration and doing the right thing
• Accustomed to a fast-paced environment
• PC skills (MS Word, Excel, PowerPoint)
• Knowledge of the business/group processes/procedures/tools/technology
• Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills
• Collaboration & team skills and Bilingual (English, French)
• Analytical and problem-solving skills

Qualifications: BA in Business Administration with 2 years of Experience

• Advanced knowledge of Excel - possessing the ability to use spreadsheets, graphing, tables, calculations, and automation efficiently to process large quantities of data.
• Knowledge/hands-on experience with ERP systems (Oracle and SAP).
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with co-workers and customer.
• Excellent stakeholder management capabilities including influencing without hierarchical power on various levels within the organization
• Ability to deal with ambiguity.
• Business, operational, financial and commercial acumen– structured thinker, able to translate solutions into scalable processes.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Professional experience writing contracts documents, reports, briefing packages, and point papers highly preferred
• Prior experience in DoD is highly preferred
• Fully competent with Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, Outlook, Edge, etc.), email systems, internet browsers and other desktop/online tools and applications
• Basic understanding of DoD organizational management processes

Qualifications: BS in Data Analytics with 3 years of Experience

• Ability to work with cross functional team (i.e. project managers, logisticians, engineers, program analyst, contracts, finance team, etc.)
• Ability to work independently with geographically dispersed team
• Exceptional written and oral communication skills
• Eperience in clinical setting preferred.
• Experience with UKG and Kronos preferred.
• Experience report writing in HRIS systems preferred.
• Proven experience of working in an HR role and a confidential environment
• Customer service, oral and written communication, problem-solving, analytical, and organizational skills required.
• Knowledge of and ability to conduct research on federal and state labor and wage laws, record retention, and other essential compliance issues required
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Effective oral and written communication skills. 
• Able to synthesize and communicate complicated information to all audiences
• Professional in Human Resources (PHR), Society for Human Resources Management Certified Professional (SHRM-CP/SCP), or comparable HR, Payroll or Compensation certification preferred

Qualifications: BA in Economics with 4 years of Experience

• Experience using ConnectWise or other business automation solutions
• Accuracy and attention to detail
• Data entry experience
• Excellent organization, time management and independent work skill
• Capacity to plan and prioritize workload according to applicable deadlines
• Strong analytical/critical thinking and problem-solving techniques with the ability to sense and forecast problem areas
• Excellent oral and written communication skills
• Advanced proficiency with general computer applications (Outlook, Excel, Word, PowerPoint).
• Ability to work in a team environment and interdepartmentally
• Proven ability to plan and execute projects with stringent timelines.
• Ability to work effectively as part of a team.
• Demonstrated ability to provide professional expertise to staff, departments and IMITS stakeholders, and guidance regarding standard processes for project management.
• Demonstrated ability to provide user support, advice and training, and other user liaison services.

Qualifications: BS in Information Systems with 2 years of Experience

• Exposure to Collective Bargaining Agreements (CBA) and interpretation thereof.
• Experience in the seniors housing or healthcare industries are an asset.
• Strong knowledge in HCM business processes including Core HC, Absence, Payroll Benefits, etc.
• Proven ability to design and optimize business processes and to integrate business processes across disparate systems
• Excellent creative and analytical skills with strong attention to details, and proven abilities to research and test new System features and functions.
• Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
• Excellent client-facing written, presentation and verbal communications skills.
• Excellent working knowledge of Microsoft Office Suite.
• Commitment to continuous learning, and demonstrated ability to absorb and retain information quickly.
• Ability to multi-task and perform effectively in a fast-paced environment.
• Strong team player.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks.
• Bilingualism (English / Functional French) is an asset.

Qualifications: BA in Finance with 5 years of Experience

• Experience in health care or information management, or an equivalent combination of education, training and experience.
• Superior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues.
• Highly developed business writing and verbal communication skills with the ability to document work appropriately.
• Knowledge of project structures, business case development, documentation of workflows, health care setting and analytical tools.
• Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.
• Resourceful, well-organized, systematic analysis, strategic thinking, critical thinking, attention to detail, leadership and management skills.
• Dynamic Scheduling experience
• Experience in project management
• Knowledge of information technology applications and outcomes achieved through new platforms
• Demonstrated ability to exercise good judgment and initiative, deal with frequent changes
• Make decisions for a wide variety of complex business matters.
• Demonstrated ability to use database, spreadsheet and word processing software at an advanced level.
• Physical ability to perform the duties of the job.

Qualifications: BA in Accounting with 4 years of Experience

• Expertise in TCP/IP-related technologies
• Experience with monitoring implementations and administration
• Strong communication skills (Written and Oral)
• Past experience in Incident Management and ITIL service operations Experience in working in a 24/7 team managing large data centers
• Masters in Computer Science
• Perl/Python/BASH scripting experience
• Chef/Puppet or automated deployment experience
• Experience in maintaining a monitoring and alert systems
• Experience troubleshooting relational databases and distributed platforms Experience in maintaining Java applications
• Experience in Docker orchestration and management
• Hands-on experience configuring and managing AWS (Amazon Web Services), using the CLI/SDKs
• Experience managing systems monitoring and alerts
• Experience with JVM optimization and Java server technologies

Qualifications: BS in Management Information Systems with 2 years of Experience

• Experience in insurance or other financial company
• Experience in a similar position
• Fluency in written and spoken English. 
• French, German and Luxembourgish are also an asset
• Sound technical understanding of the IT landscape and related technical skills as well as its business application
• Agile with multitasking and a strong team player
• Ability to interpret complex business cases
• Excellent communication skills, both written and oral
• Knowledge of SQL language is an asset
• Experience which includes project planning, analysis and implementation. 
• Public Service and Health Sector experience and knowledge an asset.
• Demonstrated ability to carry out business process mapping and fit gap analysis.
• Excellent interpersonal, oral, and written communication skills with the ability to manage multiple interactions with multiple groups while working on multiple issues at the same time.
• Superior analytical, problem-solving, and system analysis skills.

Qualifications: BA in Management with 3 years of Experience

• Experience has proven to grasp Mortgage concepts.
• Be comfortable balancing time between tactical day to day product management and support activities and, longer-term roadmap planning for enhancements with IT.
• Strong results orientation combined with excellent judgment and problem-solving skills such as track record of product success.
• Excellent verbal and written communication skills.
• Experience working in short, fast-paced cycles to deliver results quickly.
• Expertise in communicating progress at each phase of support as appropriate.
• Experience with mortgages, lending or financial administrative processes
• A problem-solving mindset and can solve the wishes and incidents of our clients by using data corrections or drafting SQL scripts
• All-encompassing there is no leaning back and waiting for others
• Our clients are important, smart and they’ll want it yesterday
• Expected to set a precedent and act on it.

Qualifications: BS in Business Intelligence with 4 years of Experience

• Proficiency in Microsoft Office products (advanced Excel, Word, PowerPoint, Visio)
• Knowledge of SharePoint strongly preferred
• Strong organizational and time management skills a must
• Ability to proactively prioritize needs and manage resources
• Strong interpersonal skills - written and oral
• Customer service orientation with a strong problem-solving approach
• Strong Business acumen - analysis and independent research
• Experience in training and development or the equivalent experience.
• Support level understanding of business applications or information technology systems.
• Proficiency with modular HR and Finance systems or information technology systems.
• Demonstrated proficiency in the use of current technologies, and strong oral and written communication skills.
• Critical thinking and emotional intelligence abilities are very beneficial.
• Knowledge, skills, and abilities such as proficiency in Microsoft Office, learning or content management systems, information technology applications and systems, and business or IT support background.

Qualifications: BA in Project Management with 3 years of Experience