BUSINESS CONSULTANT JOB DESCRIPTION

A Business Consultant carries a deceptively broad title for a role with a precise mandate: owning the space between what a client organization needs and what a project team can actually deliver. In practice, that means conducting stakeholder workshops, translating ambiguous executive priorities into scoped requirements, and keeping cross-functional initiatives on track from discovery through implementation. The role typically operates inside engagements spanning multiple business units, where analytical rigor and the ability to navigate competing interests matter as much as subject-matter depth. Exposure to frameworks such as agile delivery, process re-engineering, and change management is the baseline; applying them simultaneously across concurrent client workstreams is what defines the role day-to-day.

As the Business Consultant, you analyze complex business needs, assess operational gaps, and recommend options that balance strategic intent with practical constraints, guiding stakeholders from problem definition through to implemented solutions. You work within an engagement-delivery structure, partnering across project management, operations, and client leadership teams, with scope spanning small-to-medium initiatives and, at the senior end, multi-workstream transformation programs.

Career Impact: Deep exposure to cross-functional transformation programs across multiple client industries builds a consulting track record that accelerates the path toward Senior Consultant or Engagement Manager credentials.

Business Impact: The clients, project teams, and executive sponsors who depend on this role rely on it to convert ambiguous strategic priorities into structured requirements and workable delivery plans that would otherwise stall.

Growth Opportunity: Each engagement adds a new industry domain and a new set of stakeholder dynamics to your portfolio, compounding the analytical and advisory depth that makes senior consulting roles and independent practice viable.

• Lead requirements elicitation sessions with business stakeholders and subject-matter experts to produce documented needs, user stories, or functional specifications.
• Conduct process analysis and gap assessments to identify operational inefficiencies and develop prioritized improvement recommendations for client leadership.
• Develop and maintain project plans, milestone schedules, and change control documentation across concurrent small-to-medium initiatives.
• Prepare and deliver presentations, business cases, and written reports tailored to executive, operational, and project-team audiences.
• Coordinate communication across internal delivery functions and client teams to manage dependencies and keep implementation activities on schedule.
• Monitor initiative progress against defined outcomes, flag risks, and facilitate mitigation planning with functional and project leadership.
• Support change management activities including stakeholder alignment, training content development, and adoption tracking through go-live.
• Mentor junior analysts and consultants within engagement teams, providing structured feedback on deliverables and analytical methods.

• Bachelor's degree in Business, Economics, Engineering, or a related field, or equivalent work experience.
• 3 or more years of business consulting, business analysis, or project management experience, with demonstrated work across cross-functional or client-facing engagements.
• Proven ability to gather, analyze, and document complex business requirements in structured formats suited to diverse stakeholder audiences.
• Experience developing and presenting business cases, project charters, and process improvement recommendations to senior and executive-level decision-makers.
• Strong written and verbal communication skills, with the ability to adjust depth and framing for operational teams and C-suite stakeholders alike.
• Demonstrated competency in process mapping, requirements management, and change control within agile, waterfall, or hybrid delivery environments.
• Strong organizational and prioritization skills, with a track record of managing multiple concurrent workstreams under tight deadlines.
• Analytical and problem-solving capability, including the ability to interpret data from multiple sources and synthesize actionable findings.

• Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or an agile delivery certification such as CSM or SAFe Practitioner.
• Experience supporting or leading go-to-market strategy development, operating model design, or large-scale system implementation in a consultancy or internal consulting capacity.
• Familiarity with process improvement methodologies including Lean, Six Sigma, or structured business process re-engineering frameworks.
• Prior exposure to financial services, healthcare, insurance, or technology industry engagements, with working knowledge of relevant regulatory or compliance considerations.

• Requirements acceptance rate, measuring the proportion of documented requirements approved by stakeholders without major revision.
• Milestone adherence rate, reflecting how consistently assigned initiative workstreams close on the agreed schedule.
• Change request volume per engagement, tracking how well scope is managed relative to initial project definition.
• Stakeholder feedback score per engagement, captured via structured post-engagement review and rated on a defined scale.
• Number of concurrent active workstreams managed, assessed against delivery quality and deadline compliance.
• Typical tools: project and requirements management platforms (commonly Jira, Confluence); process documentation and presentation applications (commonly Visio, PowerPoint).

• Base Salary Range: $80,000 to $115,000 annually, depending on seniority and client portfolio scope
• Bonus: Performance-based annual bonus, typically 8 to 15 percent of base salary
• Equity: Not standard at this level; offered selectively at senior or director level
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by firm size
• PTO: 15 to 20 days annually, plus standard federal holidays
• Common Perks: Professional development and certification reimbursement, travel expense coverage for client engagements, remote or hybrid scheduling where client site not required

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including verification of employment history and, where applicable, criminal record review, are a standard condition of employment for this position. All qualified applicants will receive equal consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations for qualified individuals with disabilities are available upon request throughout the hiring process. Candidates must be authorized to work in the United States.

The Business Consultant owns a full portfolio of client-facing interactions, from answering inbound calls and processing faxes to reviewing online submissions and reporting service insights, all within defined same-day and next-business-day standards. Working within a cross-departmental environment, the role delivers accurate consultations to clients while supporting internal teams and contributing to positive service outcomes measured against daily and weekly KPIs.

Key Responsibilities

• Answer inbound phone calls and deliver accurate and complete consultations to clients.
• Check voicemail and return calls the same business day.
• Respond to inbound emails with professionalism and warmth within the same business day.
• Review and implement online changes so that all submissions are approved within one business day.
• Process faxes and notices same-day and alert clients of urgent notices that require action.
• Support other departments as business needs arise.
• Request and earn positive social media reviews.
• Attend meetings and read procedure updates to stay current on policies and procedures.
• Report client suggestions, complaints, quotes, reasons for account closures, and service upsells.

Required Qualifications

• Bachelor's degree preferred, with preference for Business, Economics, or Government.
• 1 to 3 or more years of related client service experience.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to meet and exceed daily and weekly KPI benchmarks.
• Comfortable in a fast-paced environment with the ability to pivot quickly as needed.
• Open to feedback, ongoing learning, and comfortable asking questions.
• Reliable, consistently punctual, and a strong team player with a passion for customer service.

Embedded within a team serving the Energy and Utilities market, the Business Consultant delivers end-to-end client solutions spanning process analysis, system and integration testing, and cross-departmental coordination with R&D, Sales, and Project Teams. Working closely with internal stakeholders and external clients, the Business Consultant advances solution quality by governing estimates and change controls throughout the full project lifecycle.

Core Functions

• Make direct contact with clients to provide the right business solution.
• Perform process analysis and gather customer requirements for functional analysis.
• Plan and execute system and integration tests.
• Handle knowledge transfer and handover of customer solutions from project teams.
• Coordinate communication with clients and liaise with internal departments including R&D, Sales, and Project Teams to optimize solution features.
• Support the Book of Record for all Initiative IT Demand covering project, cost, and schedule.
• Govern all estimates and change controls throughout the lifecycle of a project.

Qualifications & Experience

• Degree in Engineering, Statistics, Mathematics, or a similar field.
• 3 or more years of experience as a Business Analyst in a consultancy company with a focus on the Energy and Utilities market.
• Experience as a PMO in the Demand ICT area.
• Knowledge of Digital Marketing including CMS, Marketing Automation, and Campaign management.
• Proficient in Microsoft Office, MS PowerPoint, and MS Excel (mandatory).

Reporting to Senior Project Management, the Business Consultant shapes enterprise-wide transformation by facilitating design thinking and agile sessions, analyzing data, and applying change management practices to help clients build a digital culture across complex global accounts. Partnering with TCS and client leaders as well as junior team members, this role enables measurable transformation outcomes by defining value, establishing success metrics, and accelerating delivery through agile and project management disciplines.

Primary Duties

• Contribute to growth and transformation initiatives as part of a global strategic account team.
• Facilitate design thinking and agile sessions to develop and implement strategy, technology, and operational projects.
• Gather and analyze data, visualize results, and communicate findings with observations and recommendations to key stakeholders.
• Apply change management practices to assist clients in developing a digital culture.
• Prepare reports, recommendations, and research findings for TCS and client leaders.
• Apply agile and project management skills to accelerate delivery of value.
• Develop and guide junior team members while delivering in a deadline-driven environment.
• Volunteer for special projects involving innovation and thought leadership.
• Define the value of a transformation and establish how to measure and track success.

Skills & Qualifications

• 2 or more years of prior professional business experience.
• Certified in Agile, Design Thinking, Facilitation, or other transformation-relevant techniques.
• Experience with Cloud solutions or best-in-class software such as S/4HANA or Salesforce, or emerging technologies such as AI, ML, or robotics.
• Superb communication skills with executive presence and a results-focused, collaborative mindset.
• Enthusiasm for using digital tools for analytics, collaboration, visualization, and communications.
• Commitment to DEI as a contributor to a great workplace and better results.
• Willingness to travel for meetings or events and to locate near the client when needed.

Sitting at the intersection of strategic consulting and health plan operations, the Business Consultant leads and supports complex cross-functional initiatives, developing comprehensive solutions in partnership with national leaders and business line stakeholders to close analytic gaps and advance regional and national strategies. Operating across multiple lines of business simultaneously, this role enables leadership to make informed decisions by monitoring environmental changes, conducting analyses, and creating risk mitigation plans tied to clear goals, timelines, and outcomes.

Duties

• Support the development, execution, and ongoing monitoring of regional and national strategies and workstreams.
• Partner with stakeholders to identify analytic gaps and opportunities.
• Work with national leaders across business lines and functional areas to develop comprehensive solutions.
• Lead and support cross-functional and regional projects with clear goals, timelines, milestones, and outcomes.
• Monitor progress and results, identify risks, and create mitigation plans with business and functional leaders.
• Monitor environmental changes that could impact strategies, business plans, and processes.
• Conduct analyses and develop action plans in partnership with leaders and other lines of business.

Requirements

• Bachelor's degree or 4 equivalent years of experience, and Master's degree preferred.
• Project Management or process re-engineering certificate preferred.
• 3 or more years in a consulting role with experience leading complex, cross-functional initiatives in health plans or a related field.
• Experience in leading multiple initiatives simultaneously and analyzing complex data from multiple sources.
• Proficient in MS Office suite, MS Visio, and MS Project.
• Strong written and verbal communication skills with the ability to adjust messaging for executives and project teams alike.
• Ability to work independently and serve as a strong thought partner to leaders and team members.

A key member of the client services team, the Business Consultant leads accounting and taxation engagements for clients across New Zealand, Australia, and overseas transactions, including bookkeeping, financial statement preparation, and tax advisory work. Collaborating across client organizations and serving as the primary point of contact for correspondence and inquiries, this role enables clients to maintain compliant, well-managed financial operations across multiple regulatory environments.

Functions

• Perform bookkeeping and prepare financial statements for clients.
• Provide advice on business setup, structure, accounting, and taxation matters in New Zealand, Australia, and for overseas transactions.
• Conduct internal and external accounting and taxation training.
• Liaise with clients regarding accounting, taxation, and all other duties related to their business.
• Serve as the point of contact between the company and clients, handling correspondence and inquiries from existing and potential clients.
• Perform administrative work and other duties as requested by management.

Experience & Qualifications

• Bachelor's degree in Accounting.
• CA or CPA preferred but not required.
• 3 to 5 years of experience in accounting and/or taxation.
• Experience with accounts payable, journal entries, reconciliations, month-end processing, fixed asset accounting, variance analysis, and reporting.
• Knowledge of Tax, IFRS, and GAAP preferred.
• Proficient in popular accounting software such as Xero or MYOB.
• Strong mathematical, analytical, and communication skills with attention to detail and the ability to work across multiple cultures.
• Fluent in Japanese and English (both required).

Delivering high-quality software applications from requirements analysis through performance tuning depends on the Business Consultant, who drives hands-on configuration, coding, testing, and maintenance of program modules while managing their own schedules and deliverables. Based within a cross-functional team environment, the Business Consultant also prioritizes activities of others and coaches less experienced team members to meet quality standards and deadlines.

Accountabilities

• Design and implement analyses to identify requirements related to people, processes, and technology.
• Develop functional design documents and assist in developing technical design documents based on business requirements.
• Design and develop applications through hands-on involvement in configuration, coding, and testing of program modules.
• Create, execute, and document tests to ensure applications meet technical, functional, and UI performance requirements.
• Perform maintenance, repair, and performance tuning of applications.
• Manage own work product, schedules, and deliverables, and resolve non-standard issues largely on own initiative.
• Prioritize and oversee activities of others to meet deadlines and quality standards, coaching inexperienced team members as needed.

Technical Qualifications

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Software Development certification such as MCPD or a related certification is a plus.
• 2 or more years of software development or system implementation experience.
• Knowledge of UML, SDLC, CRM, Portal, and Design Patterns is a plus.
• Good presentation and interpersonal skills.
• Fluent in English, both spoken and written.

As the Business Consultant, this role manages the full client engagement cycle for banking software solutions, from determining client requirements and installing software to delivering training materials, seminars, and ongoing technical support. The client services team relies on this work to maintain strong customer relationships and ensure software solutions operate reliably across the banking sector.

Activities

• Meet with clients to determine requirements and analyze and document their needs comprehensively.
• Install, troubleshoot, and provide continuous support on software solutions.
• Create test cases and conduct software testing.
• Communicate with clients via phone, email, or in-person meetings.
• Create training materials, reports, and technical documentation on project deliverables.
• Conduct and facilitate seminars and workshops based on client needs.

Position Requirements

• University or college degree in Computer Science, Information Technology, or Finance.
• Previous professional experience in customer support for software solutions in the Banking industry.
• Experience with Finastra Core Banking is a plus.
• Proficient in SQL Server, MS TFS, and JIRA.
• Good knowledge of MS Office applications.
• Good knowledge of English.
• Outstanding communication skills with a strong customer service orientation.
• Willingness to travel abroad.

Business Consultant delivers rigorous elicitation, documentation, and validation of business processes and solution requirements across proposals, feasibility studies, and implementations, supporting the full business cycle from initial concept to deployment. Success in the position means producing high-maturity requirements specifications and visualization elements independently while managing time effectively and communicating ideas concisely to diverse stakeholders in Dutch, English, and French.

Operational Focus

• Participate in the elicitation, documentation, analysis, and validation of business processes, systems, and solution requirements.
• Research components of solutions to problems.
• Produce visualization, user experience, and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes, and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle including proposals, feasibility studies, and implementations.

Knowledge Skills & Abilities

• Bachelor's or Master's degree in Business Engineering, Economics, or IT, or a related field.
• 2 or more years of experience in project management.
• Ability to express ideas concisely, accurately, and intelligently, and to present problems in a clear, succinct manner.
• Able to work independently and manage time effectively.
• Fluent in written and spoken Dutch and English; French is a bonus.

The Business Consultant produces analysis, requirements documentation, and solutions for mission-critical projects within GWAM Canada, reporting to the Director of Business and Project Support while working with cross-functional operations teams, SMEs, and business partners across accounting, IT, and operational backgrounds. By leading small to medium initiatives and serving as a change agent, this role enables the organization to assess business impacts, define end states, and build strong employee engagement through strategic change and continuous improvement.

Key Deliverables

• Work with business partners to identify and assess business impacts and risks and solve complex issues.
• Engage business partners and SMEs to identify and document business needs as requirements or user stories.
• Interact with multiple Operations areas and teams impacted by change.
• Analyze and define business requirements, then initiate, create, and support solutions to meet those requirements.
• Lead delivery of small- to medium-sized initiatives and play the role of change agent across the organization.
• Support change management and provide expertise and direction to communications, training, and operations.
• Promote organizational excellence and build strong employee engagement and collaboration within and across teams.

Professional Experience

• 5 to 10 years of business consulting, project management, or business analysis experience, preferably in financial services.
• Strong understanding of Project Management Methodology with experience in agile and waterfall projects.
• Experience in process mapping, process improvement, and reviewing current-state processes to create business cases with recommendations.
• Proficient in Microsoft Office, Jira, and Confluence, with the ability to learn new applications quickly.
• Excellent written and oral communication, analytical, and problem-solving skills.
• Excellent multitasking, prioritization, planning, time management, and independent work skills.
• Flexible, adaptable, and resilient with the ability to work in ambiguous environments and collaborate with global teams.

Embedded within a team supporting insurance business verticals, the Business Consultant develops go-to-market strategies, value propositions, and financial models by gathering market intelligence and translating complex client requirements into deliverable solutions for senior stakeholders. Working closely with the COO, vertical leads, and multiple internal and external collaborators, this role advances the company's position in an evolving insurance market by producing content, coordinating project workstreams, and articulating operating principles in written and graphical formats.

Areas of Ownership

• Support the COO and vertical leads in developing go-to-market strategies, including quantification of current services, market and competitor analysis, and definition of scaling constraints.
• Develop enhanced value propositions, financial models, and operating model principles to support proposition delivery.
• Assist with the development of business and go-to-market activation plans.
• Articulate complex market, service, and operating principles in written and graphical presentations.
• Coordinate with multiple stakeholders to ensure delivery within required timescales.
• Manage the delivery of project workstreams.

Background & Experience

• Experience developing go-to-market strategies and value propositions in a consultancy environment.
• Qualification in or knowledge of structured consulting methodologies, ideally in product development.
• Demonstrable client delivery experience and connections in the insurance industry.
• Awareness of the latest insights and technology to help clients solve problems amid changing regulatory landscapes.
• Ability to manage senior business stakeholders and articulate complex ideas in graphical forms.
• Excellent PowerPoint, documentation, and communication skills.
• Keen to learn and continuously improve performance to meet changing client needs.

Reporting to senior engagement leadership, the Business Consultant develops enterprise transformation projects across bank and securities business units, partnering with the Project Management group and business units to identify operational improvement opportunities, quantify impact, and drive implementation through to post-completion assessment. Partnering with internal customers and leadership throughout the engagement lifecycle, this role enables financial institutions to realize measurable benefits from operating model improvements, software selection, and cross-functional cost-benefit analyses.

Role Responsibilities

• Serve as the communication channel and change agent for assigned engagements, ensuring adoption of recommendations and realization of anticipated benefits.
• Identify operational improvement opportunities, quantify projected impact, and consult on projects through to completion and post-completion assessment.
• Identify and quantify baseline performance, projected benefits, and actual results using data and metrics.
• Coach internal customers throughout the engagement lifecycle.
• Liaise with the Project Management group and business units to ensure oversight of project progress and implementation.
• Accurately report on completed projects, including measurement of improvements.

Required Qualifications

• 5 or more years of Big 4 or equivalent project experience in consulting, financial services, securities, fintech, or technology industries.
• Project Management certification required.
• Lean Six Sigma certification required.
• Familiarity with financial services regulatory guidelines, including SOX, and the ability to train others on controls.
• Knowledge of systems and technology involved in a given process, including review of interfaces, reporting, and configurations.
• Ability to identify and assess process risk and provide solutions or controls that mitigate risk while improving the process.
• Ability to generate innovative ideas that result in substantial shifts in thinking and behavior.

Sitting at the intersection of client advisory and operational improvement, the Business Consultant oversees the full consulting engagement lifecycle, from data acquisition and complex analysis through solution implementation and business development, serving clients in Retail and FMCG sectors with expertise in ERP architectures and platform solutions. Operating across client-facing and internal management audiences, this role enables the company to expand its service network by identifying scalable products, prioritizing project bottlenecks, and contributing to process engineering and operational models.

Job Functions

• Initiate consulting engagements through client and process understanding, data acquisition and analysis, and project delivery scheduling.
• Assess and anticipate client needs and desired outcomes.
• Perform complex analysis and data interpretation to reveal weaknesses or risks, then develop and present recommendations and solutions.
• Develop and deliver presentations, business plans, and reports to clients and internal management.
• Contribute to process engineering and develop operational models and improvement initiatives for operational efficiencies.
• Assist clients during solution implementation and identify, prioritize, and act on project bottlenecks and gaps.
• Expand the business network and identify new scalable products or services, representing company services through business development content.

Qualifications & Experience

• 2 to 4 years of client-facing professional experience in Process Consulting, PMO services, Expertise Consulting, or third-party software solution implementation management.
• Experience in Retail or FMCG through consulting projects or prior industry employment is a plus.
• Understanding of ERP architectures, portal, and platform solutions.
• Strong finance and business acumen with analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Open-minded and motivated to improve, with a willingness to work collaboratively in a consulting team.

A key member of the assurance implementation team, the Business Consultant coordinates with Project Management, R&D, and technical teams to run standard and non-standard implementation projects from solution design through to feature delivery and customer experience feedback, advising enterprise clients on portfolio solutions throughout. Collaborating across client and internal stakeholders in the telecommunications industry, this role produces complex technical roadmaps, manages customer relationships, and supports RFP responses to enable successful business transformation.

What You'll Do

• Run standard and non-standard assurance implementation projects from solution design through to implementation, feature delivery, and customer experience feedback.
• Gather, validate, and configure client requirements and project input data.
• Define estimates and plans and coordinate with PM, R&D, and other team members.
• Advise and educate customers on portfolio solutions that address their business needs.
• Manage customer issues and meetings to maintain strong relationships with technical teams, including support for RFP responses.
• Define and maintain complex technical roadmaps and strategies.

Skills & Qualifications

• Bachelor's degree in a related field, or equivalent experience.
• 3 years of experience in the telecommunications industry with OSS/BSS and consulting.
• Experience with SQL, Qlik, or any scripting development language.
• Experience in developing new business and conducting negotiations in consulting while supporting large to mid-size enterprises.
• Proficient in English in a business environment.

Enabling leadership teams to make sound resource allocation decisions depends on the Business Consultant, who compiles and interprets financial and statistical information, develops liaisons with clients, and creates issue papers, project charters, and business plans aligned to portfolio objectives. Based within a complex organizational structure, the Business Consultant also participates in Leadership Team meetings and contributes to new policies and strategies, producing high-quality results in an environment subject to continuous change.

Day-to-Day Responsibilities

• Compile, analyze, and interpret financial and statistical information for distribution to Leadership Teams.
• Utilize financial reports, forecasts, and budgetary information in strategic decision-making around resource allocation.
• Provide clients with operational support within their business environment efficiently and effectively.
• Develop strong liaisons with clients to assist in developing issue papers, project charters, business plans, and other materials to meet portfolio objectives.
• Create or provide input on new policies, processes, and strategies.
• Participate in Leadership Team and portfolio meetings.

Requirements

• Education and experience equivalent to a Bachelor's degree; MBA, MHA, CPA, or other relevant designations preferred.
• 5 to 7 years of experience relevant to the duties of the position.
• Experience working in a complex organization in a role requiring awareness of organizational structure to efficiently serve internal clients.
• Excellent computer skills with the ability to access and manipulate data from various systems to produce financial and other reports.
• Excellent organizational, interpersonal, and communication skills with the ability to be flexible on work times and assignments.
• Ability to multi-task, meet deadlines, adapt to change, and produce high-quality results in a constantly evolving environment.
• Customer service orientation with the ability to innovate, lead, influence, and develop others toward organizational objectives.

As the Business Consultant, this role oversees the full customer success lifecycle, from creating and implementing customer success plans and financial impact analyses to designing Source-to-Pay business processes and management systems that deliver measurable outcomes for accounts payable and finance stakeholders up to CFO level. The Customer Success team relies on this work to build C-level trusted relationships, guide implementation teams, and drive user and supplier adoption strategies that sustain long-term client value.

Scope of Work

• Create, maintain, and implement customer success plans, continuously monitoring and aligning customers and internal teams to ensure tangible business outcomes are achieved.
• Build and present financial impact analyses and business cases to support decision-making for both the company and customers.
• Develop trusted relationships at the C-level and engage and influence senior stakeholders.
• Lead detailed discussions, evaluation exercises, and workshops to determine business and change management needs and translate them into workable solutions.
• Guide implementation teams to ensure agreed business outcomes are met or that mitigation strategies are activated from initial delivery through to expansion.
• Create, implement, and measure user and supplier adoption strategies linked to customer business outcomes, working with product owners to improve solutions.
• Design business processes and management systems to support Source-to-Pay solutions and help customers measure and sustain success.

Experience & Qualifications

• Strong experience in financial processes, procurement-to-pay software systems, or enterprise software applications.
• Broad knowledge of Source-to-Pay or financial supply chain processes and concepts, including cloud-based solution value propositions.
• Experience in a global matrix organization with geographically distributed teams.
• Compliance and IT Security awareness with a deep understanding of security protocols.
• Strong critical thinking and analytical skills.
• Excellent presentation skills with the ability to relay complex solutions using business language.
• Ability to coach and lead others to motivate and elevate knowledge.
• Fluent in English and at least one Scandinavian language, Norwegian, Swedish, or Danish (both required).

Business Consultant manages cloud-based business solution advisory engagements for strategic retail customers, providing end-to-end process design across SAP Retail, SAP Store Operations, and Cloud Retail Technologies while collaborating with product management, software development, and requirements engineering to deliver customer-specific implementations. The work directly supports the CPO and the sales department by enabling trusted advisor relationships, supporting new customer acquisition, and maintaining strict quality standards across client engagements in Switzerland and Europe.

Work Activities

• Advise customers on cloud-based business solutions in connection with their systems, including ERP and loyalty and product management platforms.
• Analyze trading processes, information flows, and functional requirements, then design end-to-end processes and IT architecture.
• Implement company processes including individualization and customer-specific development in cooperation with product management, software development, and requirements engineering.
• Support strategic customers as a trusted advisor and manage project collaboration for special tasks and assignments.
• Support the sales department in acquiring new customers through customer visits and correspondence.
• Support the CPO on various subjects and manage additional departmental tasks as needed.

Technical Qualifications

• Bachelor's or Master's degree in Computer Science, Business Informatics, or a comparable field.
• 3 or more years of professional experience as a consultant or solution architect for SAP solutions in the retail industry.
• Functional and architectural experience with SAP Retail and end-to-end process knowledge in retail, including SAP Retail, SAP Store Operations, and Cloud Retail Technologies.
• Experience working with stakeholders to discuss, collect, rework, and document requirements for new IT systems.
• Strong analytical, problem-solving, communication, and presentation skills.
• Leadership skills with the ability to build relationships, manage client expectations, and maintain strict quality and safety standards.
• Fluent in German (required) and English (preferred).

The Business Consultant creates and executes marketing promotional campaigns and program designs for a diverse client portfolio, managing timelines, targeting lists, and data analysis to align insights with client objectives and KPIs across clients of varying size, budget, and digital strategy. Reporting to Sales Leads and internal partners in a remote work environment, this role delivers measurable campaign outcomes by consulting on cost efficiencies, communicating status to multiple stakeholders, and supporting revenue forecasting on a monthly or quarterly basis.

Performance Expectations

• Design marketing promotional campaigns and create program design estimates for new and existing clients.
• Manage timelines and prioritize critical path work to ensure tasks are completed according to deadlines.
• Lead the creation of campaign designs across clients of varying size, budget, digital fluency, and strategy.
• Partner with Sales Leads to identify opportunities for campaign and account growth.
• Pull and analyze data to align insights with client objectives and campaign recommendations.
• Create and manage targeting lists for insights, estimation, execution, and measurement.
• Consult with internal partners to optimize campaign designs for cost efficiencies and client KPIs.
• Communicate campaign status to multiple stakeholders and assist with final results presentations, billing, and monthly or quarterly revenue forecasting.

Position Requirements

• College degree required, with preference for Marketing, Advertising, Communications, Economics, or Business.
• 1 to 3 or more years of experience in Customer Success, Brand Insights, Promotions, Advertising, Marketing, Digital Marketing, or Campaign Management.
• Knowledge of digital media buying, RTB, and Programmatic is a plus.
• Marketing background with understanding of marketing frameworks and tools preferred.
• Proficient in MS Office including PowerPoint, Excel, and Word, with experience in Salesforce preferred.
• Strong analytical and problem-solving skills with the ability to manage data analysis and brand management.
• Exceptional written and verbal communication skills, including active listening, assertiveness, and persuasion, with strong presentation skills.

Embedded within distributed teams co-located with telecom, cable, and media clients, the Business Consultant refines billing and revenue management solutions by defining client-matched architectures, leading process mapping workshops, and producing roadmaps that support business growth across commercial, operational, and information systems at the C-level. Working closely with Managed Services teams, solution architects, third parties, and executive stakeholders, this role enables clients to adopt new operating models while sustaining vendor credibility and resolving complex BSS implementation challenges.

Core Responsibilities

• Assume overall responsibility for defining solutions that match client business needs and gather, analyze, and document business and system requirements.
• Provide solution support to Managed Services teams, including 3rd and 4th line support and transition of new system designs and implementations.
• Participate in pre-sales activities, assist with RFP responses, and demonstrate system functionality to clients.
• Complete specification studies and statements of work, assessing customer readiness and guiding project teams through implementation and testing.
• Estimate consultant scope and billable time, review test plans, and act as the primary contact for client business interests and issue resolution.
• Lead process mapping and design workshops and develop roadmaps with customers to support business growth, monitoring progress and reporting to senior and executive stakeholders.
• Develop and maintain cross-functional partnerships with third parties and internal departments to resolve customer issues and retain vendor credibility.

Knowledge Skills & Abilities

• 12 or more years of experience in the telecom industry, preferably in BSS with extensive experience in Revenue Management, Billing, and end-to-end charging solutions.
• Experience in business consulting with multiple clients in telecoms, cable, and media industries delivering Business Support Systems software solutions.
• Deep knowledge of industry trends from marketing to commercial and operations, and the drivers of change affecting these industries.
• Ability to work at C-level across commercial, operational, and Information Systems areas as a thought leader in driving new operating models and solutions.
• Ability to design and document business models, lead process mapping workshops, and collaborate with solution leads to define solutions meeting business objectives.
• Strong critical thinking, problem-solving, and communication skills with the ability to challenge approaches through thought leadership.

Reporting to the Project Manager, the Business Consultant executes functional and process work across Oracle Retail software implementations, applying retail industry knowledge to drive system configuration, workshop facilitation, test plan execution, and data conversion strategy from go-live assessment through support handoff. Partnering with client business process teams, functional colleagues, and implementation stakeholders across multiple retail sectors, this role enables clients to achieve large-scale software deployment success through rigorous requirements documentation and issue resolution.

Key Responsibilities

• Assist in defining project objectives, scope, organization, timelines, and overall approach, and consider implementation and integration alternatives.
• Collaborate with the functional team, act as a contact for system functionality advice, and provide coaching to client business process team users.
• Define system configuration requirements, identify gaps, and recommend system modifications and process changes to satisfy business requirements.
• Document functional requirements for modifications, escalate unresolvable issues to the Project Manager, and assist in developing the Business Process Team strategy.
• Perform go-live assessments, maintain knowledge of functional capabilities and integration points, and facilitate workshop sessions to address business process requirements.
• Drive test plan definition, creation, and execution as well as data conversion strategy definition, planning, and execution.
• Facilitate the logging, reporting, and resolution of application issues and support handoff to the support team upon project completion.

Professional Experience

• Degree in Computer Science or 3 or more years of related experience.
• 3 or more years of experience in the Retail IT industry with Oracle Retail and direct retail operations experience across multiple retail sectors.
• Understanding of Oracle Retail solution functional concepts, integration points, and functional application knowledge (mandatory).
• Demonstrable record in successful large-scale package software implementation and business process definition and improvement.
• Working knowledge of project management practices, procedures, and principles.
• Strong client negotiation, consulting, interpersonal, and problem-solving skills with a high degree of initiative, accuracy, and attention to detail.
• Proficient in MS Office applications including Word, Excel, and PowerPoint.
• Ability to maintain confidentiality and a positive attitude under stressful circumstances.