Bank Teller Details and Functions:

• Provides outstanding customer service both in-person and through telephone
• Receive and deposit cash, checks, and other monetary instruments
• Withdraw and disburse cash
• Receive and process various types of payments
• Perform change orders
• Hold and process cash items
• Process items left in the night deposit box
• Prepare and distribute money orders and cashier's checks
• Balance and clear individual computer terminal at the end of the shift
• Assist in preparation of large change orders
• Accept and process loan payments
• Perform branch capture operations
• Adheres to bank policies and procedures, including BSA/AML and OFAC Compliance
• Prepare large change orders as requested by vault staff 

Bank Teller Education and Qualification:

• Must have excellent communication skills
• Must have exceptional customer service
• Must be detail oriented with the ability to effectively multi-task
• Must be able to maintain strict confidentiality
• Must have the ability to work as a team and promote a positive work environment
• Must have professional dress and demeanor
• Must ensure that work area is clean, secure, and well maintained
• Must have excellent telephone skills
• Must have the ability to work in a fast paced environment; and
• Must be able to pass the credit and background screening process.
• High school graduate or equivalent, required
• Previous experience or cash handling preferred Intermediate skills in computer operation including typing/keyboarding and calculator operation.

Bank Teller Roles and Responsibilities:

• Retrieve assigned cash drawer from the vault at the beginning of the shift.
• Pull and process night drops each morning.
• Process and log mail each day.
• Identify customers, validate, and cash checks.
• Accept cash and checks for deposit.
• Process cash withdrawals.
• Perform specialized tasks such as preparing cashier's checks, money orders, etc.
• Perform services for customers such as ordering bank cards and checks.
• Receive and verify loan payments.
• Assist with wires-take information, amount, fee, and call back verification.
• Record all transactions promptly, accurately, and in compliance with bank procedures.
• Balance currency, cash and checks in cash drawer throughout the day and at the end of shift.
• Transfer totals at the end of the business day.
• Answer inquiries regarding checking and savings accounts
• Related products and services by phone and in person.
• Attempt to resolve issues and problems with members’ accounts.
• Perform account maintenance as needed.
• Explain, advise on, and promote bank products and services to members.
• Assist/Support the Credit Union in business development efforts by cross-selling/up-selling products and services.
• Ensures the work area is clean, secure, and well maintained.
• Maintain up-to-date and comprehensive knowledge on all related policies, procedures, and rules
• Regulations and ensure all guidelines have strictly complied with in the process of discharging duties.
• Maintain a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.

Bank Teller Skills, Experience, Qualifications:

• High School Diploma or equivalent
• Excellent written and verbal communication skills.
• Knowledge of anti-money laundering (AML) and know your customer (KYC) regulations.
• Strong mathematical skills for accurate and efficient transaction processing.
• Ability to quickly and accurately count currency and coins.
• Excellent customer service skills.
• Resolve customer concerns/issues in a positive way
• Work with confidential information appropriately