WAS IS A BANK TELLER ?
The Bank Teller will manage the teller window, providing exceptional customer service while handling a variety of routine financial transactions as well as providing solutions to suit customer' s financial needs. Duties will include educating customers on new products and services, as well as recognizing opportunities to make referrals as appropriate.
Need-to-Know Overview of a Bank Teller
1. Bank Teller Duties and Responsibilities
- Receive checks and cash for deposits to accounts, verify amounts, examine checks for endorsement/authenticity, and process deposits
- Cash checks and process withdrawals, paying out money after verification of identity, signatures and customer balances
- Receive mortgage, consumer loan and other payments and ensure the payments match balances due
- Process payments into the system and generates customer receipts
- Provide additional customer services including Official Checks, Gift/Travel Cards, Savings Bonds redemption, etc.
- Responsible for checking night depository bags and recording proper information on the financial institution s forms
- Properly maintain teller cash drawer limits
- Balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet
- Report any discrepancies to the supervisor
- Ensure that the teller station is neat and properly stocked with forms, supplies, etc.
- Makes concentrated effort to solve customer problems
- Promote and maintain positive relations with all contacts, customers and potential customers
- Comply with all company policies and procedures
- Promote and introduce other financial institution products and services to customers
2. Bank Teller Skills, Experience, Qualifications
- High school diploma or equivalent
- Above average computer and technology skills, and the ability to use applicable software systems
- Excellent verbal and written communications skills
- High attention to detail
- Resolve customer concerns/issues in a positive way
- Successful completion of in-house training programs or other approved training programs for paying and receiving function
- Understand and use Bank policies and procedures to ensure efficiency and compliance
- Work with confidential information appropriately
- Communicate positively and effectively in one-on-one settings
- Work with limited or no direct supervision
- Think and act within guidelines and limitations of Bank policy and assigned personal authority
- Organized, detailed, and possess an aptitude for basic math
- Comfortable primarily standing during the entire shift
- Comfortable with frequent movement between different workstations during the workday
Relevant Information