• Process leases and lease renewals to ensure that all apartment tenant accounts are up-to-date
• Perform apartment inspections using standard apartment inspection forms
• Collect rent from housing clients/tenants and input payment information in the database
• Accompany housing inspectors/auditors on apartment inspections
• Submit work orders to Housing Works Facilities Department and supportive housing landlords/management companies
• Provide continuous follow-up until the remains are made
• Ensure vacant apartments are prepared for occupancy promptly, including arranging for furnishings and repairs
• Ensure compliance with regulatory and contractual requirements (HASA, HUD, OTDA, DOHMH, OSHA, FDNY, etc.)
• Motivating and getting the best out of the Property Coordinators
• Ensuring compliance with standard operating procedures

Skills: Lease Processing and Renewals, Apartment Inspection Techniques, Rent Collection and Database Management, Inspection and Audit Support, Work Order Management, Vacancy Preparation and Management, Regulatory Compliance, Team Motivation and SOP Adherence

• Post daily rent checks accurately and code daily invoices by individual property budgets.
• Work with Tenants who have credit or debit balances to bring accounts current
• Field Tenant and Vendor phone calls.
• Collect, record, and maintain gross sales reports.
• Maintaining excellent working relationships with the lettings branches
• Managing a database of contractors
• Dealing with complaints
• Promoting and enhancing the company image
• Organising routine visits, gas and electrical safety checks
• Renewals of tenancy agreements including insurance policies

Skills: Financial Transactions Management, Tenant and Vendor Communication, Sales Reporting, Relationship Management, Database Management, Complaint Resolution, Brand Promotion, Safety and Compliance Coordination

• Conduct routine property inspections of conference rooms, riser closets, vacant office space, and other building common areas
• Assist in the preparation of detailed annual budgets and monthly financial statement reporting
• Assist with the preparation and administration of CAM reconciliations, billings, and rent adjustments
• Familiarize yourself with leases, addendums, OED, and management agreements
• Maintain electronic filing system for leases, tenant correspondence, and vendor contracts
• Prepare detailed cover letters summarizing the content of new lease agreements, amendments, and assignments
• Manage the Certificates of Insurance from tenants and vendors, ensuring all are updated, current, and logged
• Be available to assist and provide backup to other portfolio managers in the Property Management Division
• Conduct Tenant visits as required to maintain excellent Tenant relations

Skills: Property Inspection, Budget Preparation, Financial Reporting, CAM Reconciliation Administration, Lease Documentation Familiarity, Electronic Filing System Management, Lease Agreement Summarization, Certificate of Insurance Management, Team Support and Backup, Tenant Relationship Maintenance

• Oversee the day-to-day operation of the Tenant Services Desk
• Monitoring work-flow, auditing processes and procedures, delegating tasks, and providing training
• Oversee and monitor promptness and professionalism of service request responses
• Develop and implement better ways to deliver customer service
• Oversee tenant relations about the service desk
• Review property invoices
• Responsible for coordinating service desk activities with property management, RandM team, Vice President of Property Management, and Construction Manager
• Project management as designated by Senior Leasing and Property Manager and Vice President of Property Management (i.e. vacancy or common area upgrades)
• Contract administration and management as designated by Senior Leasing and Property Manager (i.e. landscaping and directory maintenance)

Skills: Operational Management, Process Auditing, Task Delegation, Training and Development, Customer Service Excellence, Tenant Relations Management, Project Management, Contract Administration and Management

• Coordinate Tenant communication
• Responsible for planning and managing Tenant appreciation events
• Oversee move-in/move-out process
• Oversee routine signage requests
• Monitor Union Square conference room reservations and usage
• Oversee the Union Square website 
• Daily riser management/ telecommunications work approval and coordination
• Support Maximo and WinDSX
• Act as the Union Square transportation management liaison
• Review and approve lease summaries
• Inform the manager of any property, tenant, or A/R issues

Skills: Event Planning and Management, Tenant Communication Coordination, Move-In/Move-Out Process Management, Signage Request Oversight, Conference Room Reservation Monitoring, Website Oversight, Telecommunications Coordination, Property Management Software Support, 

• Experience working in commercial property management.
• A good understanding of the Landlord and Tenant Act.
• Excellent communication and negotiation skills.
• High-quality customer service skills.
• Attention to detail and ability to multi-task.
• Equivalent to City and Guilds Level 4.
• Strong IT skills including Word, Excel, and Outlook.
• Strong organizational and time management skills.
• Experience working in the customer service property sector.
• Must stay on top of paperwork

Qualifications: BA in Business Administration with 3 years of Experience

• Previous Assistant Property Manager experience
• Must understand customers’ needs and respond to them, connecting them with the right solution
• Must be very organized, with a strong attention to detail
• Must be flexible and able to shift priorities
• Beginner experience with MS Office
• Proven experience in a similar position
• Sales license QLD that is registered with OFT
• Knowledge of MRI - Property Management System
• Have leadership skills, personal effectiveness, and communicates well
• A sound decision-maker 
• Ability to build and develop relationships effectively

Qualifications: BS in Real Estate with 2 years of Experience

• Experience in a hospitality setting
• Knowledge of Microsoft Office: Word, Excel, Outlook, PowerPoint, Teams and OneDrive
• Excellent written and verbal communication skills
• The professional and pleasant tone of service
• Self-starter with lots of initiative, team spirit, and a positive outlook
• Tenacious with excellent follow-up
• Thrives in a fast-paced work environment
• Ability to multi-task and prioritize workload
• Proven problem-solving and intrapersonal skills
• Extremely strong organizational, project, and time management skills

Qualifications: BA in Finance with 4 years of Experience

• Knowledge of Equal Housing Opportunity (EHO) requirements and applicable program regulations
• Possess the ability to be creative, flexible, and think “outside the box”
• Strong work ethic and detail-oriented
• Knowledge of the immediate and surrounding areas for off-site guidance and recommendations
• Experience in Property Management and leasing experience
• Experience in Property Management Software
• Ability to work well with others
• Strong understanding of property accounting and ability to interpret financial data
• Ability to work both independently and with others collaboratively in a team environment
• Strong technical and organizational skills
• Skilled in customer service and tenant relations

Qualifications: BS in Property Management with 2 years of Experience

• Experience as a Property Administrator or Assistant Property Manager within a real estate industry or Operations experience
• Ability to work under pressure and deliver timely and accurate results
• Proficiency in Microsoft Office and other property management applications
• Proven organizational and multi-tasking skills
• Strong communication skills both written and oral
• Self-motivated, professional, and flexible, detail-oriented
• Experience working as a Residential Assistant Property Manager
• Completed your Agents Representative Certificate
• Strong customer service ethos
• Excellent written and verbal communication skills
• Proactive team player and strong work ethic

Qualifications: BA in Marketing with 3 years of Experience