Job Summary: 

• Ensure operational excellence by managing transport operations in close contact with customer accounts, and in- and external counterparts acting as the first point of contact for all sides on daily basis
• Develop strong data insights to understand account performance
• Support senior team members by preparing performance reports
• Constantly optimize operational processes in cross-functional cooperation with Global Operation, Carrier Management & Product teams
• Take over end-to-end responsibility for smaller accounts
• Customer relationship management and problem resolution. 
• Less than truckload shipment quoting (using TMS), booking, and tracking. 
• LTL volume shipment quoting, expedited/hotshot quoting.
• Phone and email outreach to LTL carriers (as well as IL2000 clients) for problem resolution.
• Collaborate with IL2000 operations to drive SLA performance and reporting.

Skills on Resume: 

• Transport Management (Hard Skills)
• Data Analysis (Hard Skills)
• Performance Reporting (Hard Skills)
• Process Optimization (Hard Skills)
• Account Management (Soft Skills)
• Customer Relationship (Soft Skills)
• Quoting and Booking (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Transfer projects from excel spreadsheets into accounting software.
• Assign and record Purchase Orders for subcontractors and vendors.
• Scan subcontractor proposals into accounting software and enter subcontractor proposals for tracking purposes in accounting program.
• Create customized forms tailored to individual jobs and departments to facilitate accurate and efficient recording of job expenses.
• Review and validate project expenses and related data entered into accounting software by others.
• Interface with TLS employees regarding status of projects and completion dates.
• Prepare job costing, accounts payable, job profitability, and other reports for the owner.
• Create invoices for Design, Hardscapes, Installation, and Maintenance Departments.
• Prepare, monitor, and distribute weekly project-specific financial reports (i.e.A/R, A/P) for managers.
• Monitor and support the accounting department.

Skills on Resume: 

• Data Transfer (Hard Skills)
• Purchase Order Management (Hard Skills)
• Document Scanning (Hard Skills)
• Form Customization (Hard Skills)
• Expense Validation (Hard Skills)
• Communication (Soft Skills)
• Financial Reporting (Hard Skills)
• Departmental Support (Soft Skills)

Job Summary: 

• Develop comprehensive customer profiles and map customer journeys to identify key business development opportunities
• Work with cross-functional stakeholders to develop account penetration strategy and identify opportunities to integrate InCloudCounsel's solutions into core client processes
• Map key account management processes and help iterate and improve these processes over time to drive more systematic account management practices
• Work with the broader account management team to audit strategic client communications, streamline touchpoints, and improve client experience
• Work with marketing and product to draft account management messaging and collateral on important initiatives, e.g. campaigns, new products and features, rollouts, etc.
• Build processes to better understand real-time customer experience, gather feedback to help improve account management practices and product features
• Build and implement account management reporting on key metrics to measure the function's effectiveness against goals and objectives
• Research, select, and implement best-in-class account management tools to streamline processes, work with sales operations to manage CRM data and tools
• Develop processes to help the account management function stay up-to-date with industry trends, customer news, and changes in the competitive landscape
• Develop training materials, workshops and practical guidelines to help train new and existing members of the account management team

Skills on Resume: 

• Customer Profiling (Hard Skills)
• Strategy Development (Hard Skills)
• Process Mapping (Hard Skills)
• Communication (Soft Skills)
• Content Creation (Hard Skills)
• Feedback Analysis (Hard Skills)
• Data Reporting (Hard Skills)
• Training (Soft Skills)

Job Summary: 

• Drives Catalogue set-up & maintenance in line with Sales and Customer requirements
• Manages product offering and pricing updates across BUs and -in case of global customers across regions.
• Proactively manages product End-Of-Life and New-Product-Introduction within customer offering and catalogue
• Accountable for the quality and availability of the customer catalogue and pricing
• Coordinates and/or supports activities related to contract, deal, product, price and customer setups in HP systems
• Supports bid preparation by providing margin, configuration and quote support
• Acts as single point of contact for the customer on topics related to product offering, catalog, portal access & capabilities and quotation
• Provides customer tailored online portal training
• Ensure regular governance calls or meetings with account team & customer.
• Work with the Operations teams to ensure operational performance (e.g order TAT) goals are met and exceeded.
• Measure ePen rate and identify improvement potentials for accounts
• Ensure that account specific goals, SLAs and internal KPIs are created, implemented, shared and followed up with the account team.
• Drive actions to ensure customer and internal KPI's are being achieved or improved
• Proactively identify and drive initiatives to simplify account specific operational processes
• Support the sales team during the RFP process.
• Implement new deals within SLA according to requirements agreed in the contract with the customer

Skills on Resume:

• Catalogue Management (Hard Skills)
• Product Lifecycle Management (Hard Skills)
• Pricing Strategy (Hard Skills)
• Contract and Deal Coordination (Hard Skills)
• Customer Training (Soft Skills)
• Governance and Stakeholder Engagement (Soft Skills)
• KPI and SLA Tracking (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Manages the production of marketing campaigns and content used in awareness, demand generation and seller enablement activities.
• Assets such as landing pages, emails, advertising campaigns, videos and multimedia, interactive web content, case studies, brochures, presentations and more.
• Leads account management activities for specific lines of business including input gathering, brief finalization, clarifying stakeholder feedback, and long term roadmap planning,
• Oversees projects through all phases to ensure requirements of the brief are met, and content is on brand and of high quality.
• Proactive planning, scoping, budgeting, briefing, tracking project plans and working closely with in-house creative director and agency resources.
• Is proactive in the assessment of constraints, dependencies and risks facing projects and programs to maximize the team’s ability to meet requirements and deadlines and reduce shift. 
• Delivers weekly status reports of project health based on assessment to key stakeholders and leadership.
• Responsible for delivery of final assets to stakeholders based on process defined across Portfolio Marketing organization. 
• Proofing against brief, feedback and creative best practices, as well as review of final file packages to ensure delivery standards are met.
• Builds and maintains relationships across marketing organization, particularly within Portfolio Marketing team to ensure strong partnership opportunities for the company 

Skills on Resume: 

• Campaign Management (Hard Skills)
• Content Creation (Hard Skills)
• Account Management (Hard Skills)
• Project Planning and Tracking (Hard Skills)
• Risk Assessment (Hard Skills)
• Communication (Soft Skills)
• Quality Assurance (Hard Skills)
• Relationship Building (Soft Skills)