ACCOUNT OPERATIONS MANAGER JOB DESCRIPTION
We are seeking an Account Operations Manager with a keen eye for detail to oversee accounts and client sites, ensuring high-quality project delivery and compliance with WHS regulations. This role requires strong client engagement, coordination with contractors for efficient work execution, and a commitment to maintaining standards within scheduled timeframes. The ideal candidate will be dynamic, ready for site visits, and available for flexible working hours to meet client needs.
An Overview of Account Operations Manager Job Description Responsibilities and Qualifications
1. We are in search of a seasoned Account Operations Manager with a keen eye for detail to join our dynamic team. The role involves overseeing our accounts and multiple client sites, requiring a vibrant personality and enthusiasm in interacting with our valued clients.
Account Operations Manager Duties and Responsibilities:
- Working with clients in the development and implementation for maintenance and project works,
- Managing and maintaining our accounts relevant to our clientele,
- Contractors, sub-contractors and service teams to provide efficient delivery of works in line with contractual obligations,
- Ensuring works are completed safely and in line with WHS regulations,
- Ensuring relevant documentation is completed to compliance requirements for site works,
- Establishing communication plans for project works to ensure stakeholders have up to date and consistent information at all times,
- Ensuring quality of work meets required standards within relevant scheduled timeframes,
- And, regular visits out to sites, visiting clients face-to-face and being available to work all hours when new sites commence.
- Technical and commercial competencies in commercial building.
Account Operations Manager Requirements and Qualifications:
- Project Management experience.
- Knowledge of Australian Standards and Codes of Practice.
- Knowledge of BCA requirements.
- Knowledge of SafeWork NSW and WHS codes regulations.
- Ability to read and interpret technical drawings and specifications.
- Excellent communication skills both written and verbal.
- Strong supervisory and management experience with contractors and sub-contractors.
- Advanced time management and organisational skills.
2. The Account Operations Manager's primary role involves fostering and enhancing positive interactions with both new and existing accounts, ensuring the optimization of revenue streams. This individual will focus on ensuring customer satisfaction throughout all sales processes. Responsibilities include servicing designated accounts and stakeholders, promoting parts sales, nurturing relationships, understanding team dynamics and requirements, and devising strategies that boost revenue generation.
Account Operations Manager Duties and Responsibilities:
- Demonstrate knowledge of core offerings and how they can meet customers’ needs
- Regular customer presentation rehearsal for Sales and Marketing (core business, needs, staff roles, opportunities to grow, etc.)
- Identify new customers from various resources
- Qualify customers by type and function (sales, service, end user, etc.) and identify customers’ buying personnel and note in CRM
- Attend tradeshows to meet customers, represent Lamwork, acquire new leads
- Visit customers in their facility; invite customers to visit IMES facility
- Maintain excellent customer service and adhere to Lamwork Customer Experience guidelines
- Support other Account Reps as needed to aid workflow and maintain excellent customer service
- Learn and contribute to Lamwork’s sourcing model to better serve customer’s needs
- Interface with Marketing to create and fulfill customer appreciation efforts
Account Operations Manager Requirements and Qualifications:
- Enter and manage 90% (minimum) of own sales activities, notes, customer data, and opportunities in CRM
- Minimum of 45 Outbound dials a day
- Participate in rotation of after-hours on-call duty
- Respond to and follow up with incoming parts requests and leads according to RHC protocols (EXAMPLES: Acknowledge request within 30 minutes, submit quote within 1 hour, follow up within 30 minutes of parts delivery)
- Participate in periodic reviews of performance, data entry, activity
- Meet or exceed quarterly revenue quotas
- Meet or exceed periodic activity quotas (EXAMPLES: Call-outs, customer visits, tradeshow attendance, data entry)
- Bachelor’s degree or 3-5 years of relevant work experience