ACCOUNT OPERATIONS MANAGER JOB DESCRIPTION

Sales teams, procurement counterparts, and Director-level stakeholders each need something distinct from this seat: Sales needs quotes converted to executed orders without friction; procurement needs commitments honored on time. The Account Operations Manager answers both demands within the account team structure of a B2B technology or managed services organization. This role holds ownership of SLA compliance, escalation resolution, and the revenue cycle integrity that determines whether client relationships expand or erode.

The mandate of the Account Operations Manager is to ensure that enterprise client commitments are operationally delivered, from order fulfillment through quarterly business reviews, with measurable impact on customer satisfaction and account margin. This individual sits as a full member of the account team, managing stakeholder relationships up to the Director level while coordinating across Sales Operations, Supply Chain, and Customer Services to keep global commitments on track.

Career Impact: Owning SLA compliance and escalation authority for large global accounts develops a depth of operational credibility that transitions directly into Senior Account Operations or Program Director roles within B2B technology environments.

Business Impact: When this role performs well, at-risk accounts stabilize, revenue cycle gaps close, and customers receive quarterly business reviews that surface actionable improvement plans rather than unresolved complaints.

Growth Opportunity: Exposure to Lean Six Sigma analysis, cross-regional team leadership, and Director-level commercial negotiations accelerates eligibility for operations program management roles that carry broader organizational scope.

• Manage operational relationships for large global and regional accounts as part of the full account team structure.
• Lead operational performance reviews with enterprise customers and partners, driving documented improvement plans.
• Own escalation resolution for complex client issues, coordinating cross-functional teams to restore service standards.
• Monitor account metrics and SLA attainment, identify root causes of missed targets, and implement corrective actions.
• Define and deliver analytics against customer priorities, providing inputs into quarterly scorecard and business reviews.
• Partner with Sales to streamline order fulfillment, quote creation, and nonstandard commercial term approvals.
• Represent customer and partner requirements in cross-functional projects, including post-implementation evaluations.
• Communicate operational process changes proactively to clients, partners, and internal stakeholders, and drive adoption.

• Bachelor's degree in business, operations, communications, or a related field, or equivalent work experience.
• 5 or more years of operational account management experience, with demonstrated ownership of SLA performance.
• Proven ability to manage complex escalations involving multiple internal functions and external client stakeholders.
• Strong project management skills with experience leading cross-functional initiatives in international or matrixed environments.
• Excellent verbal, written, and executive presentation skills, including the ability to advise stakeholders at the Director level.
• Sound financial and business acumen, including familiarity with revenue cycle management and contract compliance requirements.
• Demonstrated ability to lead virtual teams with accountability across regions without direct line authority.
• Strong negotiation and influencing skills with a record of achieving alignment across competing organizational priorities.

• Lean Six Sigma certification or equivalent process improvement methodology experience in a B2B services environment.
• Experience designing procurement solutions or Statements of Work for enterprise technology or managed services clients.
• Background in professional services, consulting, or technology operations with exposure to contractual SLA frameworks.
• Proficiency in CPQ tools and order management workflows within a field sales or channel sales organization.

• Core Stack: Microsoft Excel, Microsoft PowerPoint, Microsoft Word.
• Data & Analytics: CRM reporting platforms, order management systems, scorecard, and KPI dashboards.
• Collaboration: Enterprise project management platforms, virtual meeting, and presentation tools.

• Base Salary Range: $85,000 to $115,000 annually, depending on location, account portfolio size, and experience.
• Bonus: Annual performance bonus typically ranging from 8% to 15% of base salary.
• Equity: Rare at this level; stock purchase plans offered at larger enterprise employers.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Travel reimbursement, home office stipend for remote-eligible roles, professional development budget.

Figures based on current US market benchmarks. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations for qualified individuals with disabilities are available upon request. Final offers are contingent on the successful completion of a background check.

Sitting at the intersection of client strategy and campaign execution, the Account Operations Manager drives marketing performance for international clients across digital, offline, and influencer channels. Reporting to senior leadership, this role coordinates cross-border campaign proposals, manages event execution, and oversees general office operations in a fast-paced agency environment.

Key Responsibilities

• Manage marketing campaigns for international clients.
• Coordinate with the sales and business development team to meet client demands.
• Liaise with social media influencers, online influencers, and celebrities on project requirements and deadlines.
• Contact OOH media owners and select optimal ad placements for client products.
• Collaborate on and propose the best mix of digital, offline, and influencer promotional channels to clients.
• Run online and offline campaign operations in the local market.
• Coordinate event execution for product marketing campaigns.
• Work with account and operations team members in foreign countries to build multinational campaign proposals.
• Oversee general office duties, including basic accounting, bill payments, taxes, registration, and hiring.

Education & Experience

• Bachelor's degree in a related field.
• Minimum 4 years of total experience, including agency, marketing, or advertising.
• Experience running marketing campaigns across online and offline channels.
• Experience with gaming clients is a bonus; strong passion for gaming is a plus.
• Proficient in Microsoft Office, particularly PowerPoint and Excel.
• Strong written and spoken English communication skills.
• Effective communicator via email, face-to-face, and messaging platforms.
• Reliable team player with a positive attitude, eagerness to learn, and ability to meet deadlines.
• Able to work independently in a fast-paced environment and take on new responsibilities.
• Willing to travel internationally within Asia as required.

As the Account Operations Manager, this role ensures accurate and timely processing of corporate and financial institution transactions against strict internal and market deadlines. Partnering with Relationship Managers, Division Heads, and Compliance teams, the Account Operations Manager resolves operational issues and contributes to system enhancement and UAT initiatives.

Core Functions

• Manage corporate and financial institution customer transactions, ensuring completion before internal and external deadlines (HKICL, CCASS, and other market deadlines).
• Check and approve time deposits, inward and outward clearing cheques, and foreign exchange transactions.
• Establish and settle Currency Linked Premium Deposits, Interest Rate Swaps, NDF transactions, and Structured Deposits.
• Resolve operational issues promptly with Relationship Managers, Division Heads, and Legal and Compliance teams.
• Participate in UAT, provide system enhancement recommendations, manage HKICL annual drills, and lead IT support for drills.
• Assist the Supervisor with ad-hoc and other assigned duties.

Skills & Qualifications

• Minimum 5 years of practical experience in banking operations with solid knowledge of wholesale customer account transactions.
• Proficient in PC applications with good knowledge of computer system solutions.
• Strong written and spoken English and Cantonese; fluent in Putonghua.
• Effective communicator with strong interpersonal skills.
• Able to manage multiple tasks under tight schedules and willing to work overtime.
• Independent, responsible, self-motivated, and a collaborative team player.

Embedded within brokerage operations, the Account Operations Manager leads the team responsible for account transfers, cash management, check requests, and bank linking, ensuring policies, SOPs, and SLAs are consistently upheld. Collaborating closely with AML, Fraud, Clearing, and CX teams, this role serves as the subject matter expert for money and asset movements while championing continuous improvement through customer pain point escalation.

Primary Duties

• Lead a team responsible for account transfers, check requests, cash management, and bank linking.
• Perform quality assurance on team procedures and ensure policies and SOPs are current and accurate.
• Maintain desk coverage and meet SLAs for daily operational tasks.
• Ensure training programs are properly documented, tracked, and effective.
• Serve as subject matter expert for money and asset movements in partnership with cross-functional teams.
• Identify customer pain points and escalate to product and engineering teams.
• Handle all escalations from the Asset Movements team.

Requirements

• Bachelor's degree or equivalent work experience.
• FINRA SIE, Series 7, and Series 63 required; Series 24 required or to be obtained within 6 months.
• 2+ years of experience in brokerage operations.
• Strong attention to detail with effective problem-solving skills.
• Able to communicate effectively with AML, Fraud, Clearing, and CX teams.
• Excellent interpersonal skills with the ability to adapt to a changing environment.

A key member of the account team, the Account Operations Manager serves as the primary operational liaison for large global and regional accounts, driving process excellence, customer satisfaction, and revenue cycle integrity. Working closely with sales teams and business units up to the Director level, this role leads operational performance reviews, manages complex escalations, and translates customer needs into actionable business requirements.

Strategic Responsibilities

• Manage operational business relationships for large global/regional accounts as part of the account team.
• Plan and lead business analyses and provide recommendations to sales teams and business units.
• Act as an escalation point and collaborate cross-functionally to resolve complex operational issues.
• Represent customer and partner needs and provide business requirements for complex projects, including post-project evaluations.
• Prepare and lead operational performance reviews with customers and partners, driving improvement plans.
• Consult and advise internal clients up to the Director level on complex operational matters.
• Proactively communicate operational process changes to customers, partners, and internal clients, and drive implementation.

Qualifications & Experience

• In-depth understanding of core business operations and the revenue cycle, with solid financial and business acumen.
• Strong project management, analytical, and problem-solving skills with proven ability to identify and implement customer-specific process improvements.
• Expert in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong ability to collaborate and network across groups and functions to meet business objectives.
• Skilled at building and maintaining relationships with external customers and partners up to Director level.
• Excellent communication skills across written, verbal, and presentation formats; mastery of English and other required languages.
• Excellent leadership, negotiation, and influencing skills.

Reporting to senior sales leadership, the Account Operations Manager acts as a trusted operational partner to Sellers and assigned customers, owning the end-to-end account strategy from quote creation through order fulfillment and billing. Collaborating across geographies and functions, this role delivers analytics, manages CRM data integrity, and drives continuous improvement throughout the sales cycle.

Role Responsibilities

• Act as a trusted partner for Sellers and assigned customers, developing a differentiated account treatment strategy.
• Establish relationships with key customer counterparts, including procurement, accounts payable, buyers, and sales representatives.
• Route customer assets and entitlements on NI services and maintain account data management and CRM.
• Identify opportunities, address roadblocks, and surface continuous improvement opportunities throughout the sales cycle.
• Partner with Sellers to streamline business closing, including timely quote creation and CPQ and order fulfillment solutions.
• Define and deliver analytics based on customer priorities, and provide inputs into quarterly and scorecard reviews.
• Recommend purchasing and channel options, and drive escalation for nonstandard commercial terms and processes.
• Deliver operational readiness by accelerating billing and maintaining opportunity pipeline accuracy.
• Drive awareness of key customer initiatives and develop an extended network of key internal stakeholders.

Background & Experience

• Bachelor's degree in a technical, business, or communications field.
• Experience supporting a field sales organization using CRM tools and processes; project management experience strongly preferred.
• Experience working across various geographies, functions, and ambiguous environments.
• Experience in influencing others on strategies, processes, policies, and prioritizations.
• Strong analytical and problem-solving mindset with the ability to deliver concise updates to varied audiences.
• Ability to build and preserve relationships both internally and externally.
• English proficiency at B2 level or above.

Accountable for leading and managing all account operations within a defined client site, the Account Operations Manager ensures service agreements are executed above standard while maintaining profitable, compliant, and budget-conscious operations. Overseeing staffing, financial reporting, and employee development, this role drives peak performance across a warehouse and logistics environment.

Accountabilities

• Lead and manage account operations to ensure staff execute service agreements at or above standards.
• Maximize profitability through superior service, prompt communications, and follow-up.
• Plan, monitor, and adjust daily staffing schedules to meet operational demands and business objectives.
• Manage revenue and expenses within budget constraints, including purchasing, budget preparation, financial reporting, and monitoring.
• Train, develop, and motivate employees to peak performance and growth.

Position Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• Minimum 7 years of related experience, including 6 years of industry experience and 5 years in a supervisory role.
• Proficient in Microsoft Office, internet, web-based, and job-specific software applications.
• Able to manage financial aspects of a department, including budgeting and financial reporting.
• Able to perform physical requirements, including sitting for extended periods, walking in the warehouse, inspecting freight, and operating computer equipment.

Operating across wholesale, licensing, and off-price channels, the Account Operations Manager manages daily key account relationships and logistics coordination while working directly with the COO to ensure service levels and operational efficiency are maintained. This role bridges 3PL vendor management, order handling, and cross-functional administrative support for a high-volume account portfolio.

Day-to-Day Responsibilities

• Manage daily relationships with key accounts to ensure full customer satisfaction.
• Liaise with the global office and relay product information.
• Handle orders, logistics, stock, and service levels.
• Liaise with 3PL vendors and off-price clients.
• Report and work directly with the COO.
• Assist with daily administrative tasks as needed.

Knowledge, Skills & Abilities

• Background in wholesale, licensing, or footwear.
• Experience managing high-volume and off-price accounts.
• Knowledge of 3PL management.
• Highly proficient in Excel, including VLOOKUP and pivot tables.
• AMT experience.
• Team player with strong interpersonal skills.

Functioning as the end-to-end operational owner for top-tier customers, the Account Operations Manager manages the full customer relationship from onboarding through business reviews, ensuring SLAs are met, escalations are resolved, and continuous efficiency improvements are achieved. Working closely with Sales Operations, Supply Chain, Customer Services, and country management, this role is a full member of the account team and serves as a trusted advisor to the business.

Scope of Work

• Manage customer expectations through effective communication on order fulfillment capabilities and delivery performance.
• Build trusted advisor relationships with customers and consult on capabilities and sales strategy to maximize business opportunity.
• Design procurement solutions exceeding customer expectations, document in a Statement of Work, and project manage implementation.
• Coordinate Sales Operations strategies and align operational commitments across business unit sales teams.
• Develop and lead a virtual worldwide operations team, ensuring global commitments to customers are honored.
• Monitor account metrics, measure service levels and customer satisfaction, identify root causes of missed targets, and drive corrective actions.
• Manage senior-level escalations and act as the internal escalation point for account-related issues.
• Identify end-to-end process optimization opportunities and manage change.
• Drive Contractual deal setup and transition across HW Q2C and Integrated Lease enablement, adhering to global Contractual Operating Model guidelines.
• Prepare and lead customer quarterly business reviews on all operational aspects.

Professional Experience

• Bachelor's degree required; Master's degree preferred or equivalent experience.
• 5+ years of experience in an operational role; project or program management experience in an international environment preferred.
• Solid understanding of key commercial strategies, internal approval, and contract requirements.
• Skilled in Lean Six Sigma analysis, business acumen, and balancing short-term operational with long-term solution priorities.
• Proficient in project management, time management, and prioritization under workload peaks.
• Excellent verbal, written, and executive presentation skills; fluent in English.
• Strong negotiation, influencing, active listening, and customer relationship management skills.
• Experienced in managing virtual cross-regional teams with accountability without direct authority.
• Able to build effective rapport with sales teams and customers, and skilled at managing escalations and setting expectations.

Serving as the acting COO for an assigned account or segment, the Account Operations Manager owns year-over-year profitable growth, KPI execution, and the full service delivery team, including a staff of Account Coordinators. Collaborating with field teams, Trade Coordinators, and Property Managers, this role drives proactive problem-solving and operational planning across facilities maintenance contracts.

Leadership Responsibilities

• Translate client requirements and KPIs into workflow processes, train staff on execution, and continually improve those processes.
• Establish and maintain an operations plan covering workflow, manpower, service coverage, and technology investments to meet client KPIs.
• Build an effective service delivery team with clearly defined roles and expectations.
• Collaborate with the field to meet client service requirements or source alternative provider channels when field engagement is impractical.
• Build relationships with Trade Coordinators and Property Managers, serving as the go-to escalation contact for unresolved service issues.
• Create and share daily service delivery tracking reports, coach the team accordingly, and provide at least quarterly report cards to clients.
• Be highly proactive in solving problems before they arise and resolving issues when they occur, including 24/7 availability during peak times.

Experience & Qualifications

• Four-year degree in Business Management or equivalent experience; Master's degree a plus.
• 2-5 years of experience in sales and marketing; demonstrated experience in event and project management.
• Experience leading large teams servicing and supporting facilities maintenance contracts.
• Experience as the primary customer-facing operations leader, with a proactive and solutions-oriented approach.
• Proven ability to strengthen work processes for efficiency while meeting performance and budget goals.
• Expert in Word, Excel, and PowerPoint; knowledgeable in computer software and hardware.
• Exceptional communication, collaboration, and interpersonal skills, with the ability to lead at all organizational levels.
• Driven leader and mentor who inspires confidence and trust, with hands-on management experience, diligence, and a strong sense of urgency.

Bridging delivery capabilities and client expectations, the IT Account Operations Manager leads the quality of IT Operations Services and fulfillment of contractual SLAs for an enterprise client environment. This role champions automation, manages third-party vendors, drives revenue growth, and serves as a trusted advisor on infrastructure and service improvement opportunities.

Ownership Areas

• Ensure SLAs and contractual obligations are consistently met while maintaining high client satisfaction and trusted relationships with client management.
• Provide leadership and direction to a team of IT professionals responsible for the client's enterprise environment.
• Manage third-party vendors and subcontractors, and establish and monitor performance metrics.
• Contribute to account margin through cost management, productivity programs, and delivery consolidation.
• Champion initiatives for revenue growth, business expansion, and improved profitability while supporting architecture and operating model standards.
• Serve as an escalation point for high-severity incidents, leading restoration processes and incident reviews for major outages.
• On large clients, focus on specific divisions or service segments as part of a broader IT Account Operations Manager team.

Required Qualifications

• University degree in computer science, business development, management, or a relevant IT or business discipline.
• Experience in IT Management, People Management, IT Service Management, or IT Process Management within a large-scale technology environment.
• Working knowledge of the ITIL Service Management framework; ITIL certification strongly recommended.
• High-level understanding of cloud, datacenter, infrastructure services, and application management, or other relevant IT services.
• Strong financial management skills, including capital and expense budgeting; experienced in vendor management.
• Able to build relationships with and influence varying levels of client and internal leadership.
• Strong negotiation and conflict resolution skills.
• Self-motivated, independent, and comfortable operating in high-paced, complex, and ambiguous environments.
• Fluent in English, with other European languages a plus.
• Willing to travel internationally.

Centered on air operations excellence, the Accounts Operations Manager owns the health and performance of all global airline partner relationships, prioritizing and resolving shopping, pricing, booking, and ticketing issues across the platform. Providing continuous updates to internal customers and supporting the Account Management team's strategic objectives, this role brings deep GDS expertise and a bias toward root-cause analysis and continuous improvement.

Areas of Ownership

• Prioritize, triage, and track air shopping, pricing, booking, payments, and ticketing issues across all airline partners.
• Own and assign issues to appropriate global functional support teams, and serve as a point of contact with airline counterparts.
• Serve as an expert on operational specifics of all global airline partners and site configurations where they are sold.
• Proactively monitor airline health, take corrective action, and manage processes for airline cessations or commercial sales restrictions.
• Support rollout of new features and product offerings, and oversee LCC operational support, including new airline launches, market expansion, UAT, and post-launch troubleshooting.
• Research and analyze transactional data trends to improve customer experience and reduce operating costs.
• Provide continuous status updates to internal customers through meetings and formal reporting, and support the strategic objectives of the Account Management team.

Experience & Qualifications

• 5-7+ years of air operations experience with proven knowledge of GDS, travel agency automation, and fares, ticketing, and pricing.
• Advanced analytical skills with the ability to optimize business opportunities, prioritize tasks, and drive root-cause analysis and continuous improvement.
• Quick to understand technology with a particular focus on e-commerce; able to work across multiple business divisions.
• Effective at translating between technical, business, and operational communication for all organizational levels.
• Highly flexible and action-oriented, comfortable navigating complex, ambiguous, and fast-moving environments.
• Strong communicator who simplifies complex information, makes recommendations across competing priorities, and motivates teams toward goal achievement.
• Globally oriented with a continuous learning mindset and a bias toward ownership, innovation, and re-evaluation.

Focused on delivering consistent, high-quality service across a defined customer base, the Account Operations Manager provides strategic direction in the coordination and shipment of goods while serving as the primary internal and external contact for assigned accounts. Collaborating with global air carriers, agent networks, and sales teams, this role manages routing decisions, quoting, tracking, and long-term customer relationship development.

Job Functions

• Investigate and plan optimal shipment routes considering the nature of goods, cost, transit time, and security.
• Ensure customers meet packaging standards and items are appropriately prepared based on weight, cost, and delivery parameters.
• Maintain tracking visibility across all shipment phases, ensuring on-time arrival and proactively communicating delays.
• Assess market trends and advise customers on how conditions impact their business, offering tailored solutions.
• Maintain relationships with global air carriers and agent networks to ensure adherence to delivery expectations.
• Work closely with sales teams to strengthen relationships and grow freight shipping volumes, and update the team on customer, operational, and sales developments.
• Nurture long-term partnerships, provide direction on customer issues, and recommend process improvements to drive efficiency.

Required Qualifications

• Minimum 5 years of experience with a 3PL or freight forwarder.
• Experience across all transportation modes, including domestic air, LTL, and truckload.
• General knowledge of domestic transportation regulations and procedures.
• Strong organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Able to collaborate across departments and business units, offering and referring services beyond the logistics scope.
• Excellent communication and interpersonal skills.
• Comfortable engaging directly with customers and conveying instructions effectively to team members.

Positioned as both a client and team advocate, the Account Operations Manager manages strategic client accounts across the full lifecycle while implementing technology strategy and process improvements in partnership with the CCO, Customer Success Manager, and Support Manager. Overseeing contract negotiation, churn prevention, and the annual user conference, this role drives operational excellence and communication clarity for a SaaS-focused organization.

Operational Focus

• Work closely with CCO, Customer Success Manager, and Support Manager to implement technology strategy and processes for Account Management and Support teams.
• Coordinate resources and execute plans to resolve client-facing challenges independently.
• Manage key client accounts as designated by the CCO, including contract negotiation and administration.
• Identify at-risk customers and develop and execute plans to maintain a low churn rate.
• Execute and manage communication plans and assist in developing internal best practices and processes.
• Plan and execute the company's annual user conference in collaboration with the CCO and Customer Success Manager.

Education & Experience

• Bachelor's degree required.
• At least 2 years of experience selling professional services and/or SaaS solutions, or managing accounts a plus.
• Experience in the Community Association industry a plus.
• Proven leadership experience with an aptitude for fostering positive relationships and a customer and team-oriented mindset.
• Strong client relationship management and time management skills with proven ability to solve client problems independently.
• Able to establish priorities and work in a highly self-driven manner within a fast-paced, entrepreneurial environment.
• Strong ability to learn new concepts, problem-solve, and think on your feet.
• Empathetic approach to ensuring clients feel heard.

Dedicated to a single high-priority customer site, the Key Account Operations Manager handles all operational aspects of ocean import through delivery and invoicing, maintaining strict communication with origin and destination countries to prevent customs delays. Reporting to the Senior Director, this role leverages a full range of transport modes and cross-functional relationships to deliver the highest standard of customer service.

Work Activities

• Manage all aspects of ocean import operations through to delivery and invoicing.
• Ensure operational work is carried out per agreed procedures and statutory requirements, including out-of-hours when necessary.
• Produce accurate and timely responses to customer queries via shared mailbox and intra-branch functions.
• Conduct strict communication with origin and destination countries for cross-trade shipments to avoid customs holdups or cargo mishaps.
• Utilize the full range of transport modes to best execute customer requests across ocean, air, courier, and road freight.
• Develop and maintain effective working relationships with clients, ensuring the highest quality customer service.
• Prioritize key tasks and workload to achieve the best results within available departmental resources.

Skills & Qualifications

• Recent experience in an air or ocean freight environment.
• Organised and detail-oriented.
• Strong personal time management and task prioritisation skills.
• Proactive problem solver, self-motivated, and reliable.
• Ability to work to strict deadlines in a fast-paced environment.

Driving merchant and distributor growth within an innovative eCommerce ecosystem, the Account Operations Manager develops onboarding mechanisms, scales operational improvements, and tracks seller success metrics in collaboration with product, data, and governance teams. Collaborating across supply chain, logistics, procurement, and operations, this role brings a tactical and scalable approach to building repeatable, high-quality processes.

Delivery Expectations

• Develop new merchants and distributors according to growth priorities and business rationale.
• Create execution plans, define project goals and success metrics, and build onboarding mechanisms to ensure repeatable processes.
• Identify, optimize, and scale improvements benefiting a larger set of customers in collaboration with product, data, and governance teams.
• Implement and track seller success and quality metrics to optimize program design.
• Ensure procedures and regulations are enforced while continuously improving productivity, service quality, and customer satisfaction.
• Think tactically to implement seamless operation plans across supply chain, logistics, procurement, and operations.

Qualifications & Experience

• Bachelor's degree or equivalent practical experience.
• At least 4 years of experience in eCommerce or retail.
• Mixed platform-side and seller-side experience.
• Six Sigma or Lean certification a plus; bilingual background preferred.
• Self-starter with an entrepreneurial mindset, global vision, and ability to thrive in ambiguity and changing priorities.
• Results-driven and able to influence stakeholders across cross-functional teams without positional authority.
• Some business travel expected, not exceeding 50%.

A key member of the retail operations function, the Account Operations Manager leads supply chain initiatives for key customers, integrating operations into the overall customer management process from strategic planning through in-season execution. Acting as the voice of the customer, this role influences internal capability development and monitors SLA performance across consumer-driven supply chain environments.

Core Responsibilities

• Lead supply chain initiatives for customers in collaboration with cross-functional teams.
• Build relationships with key customers and external partners to drive account development aligned with commercial strategy.
• Drive the integration of operations and supply chain areas into the overall customer management process, from strategic planning through in-season execution.
• Lead internal teams and customers to achieve mutually agreed operations plans, and act as the voice of the customer to influence capability development and service offerings.
• Manage and coordinate the implementation of operational capabilities and services with key customers.
• Monitor performance against SLAs from both internal and customer perspectives, and identify supply chain improvement opportunities through routine performance analysis.

Technical Qualifications

• 5+ years of retail operations or supply chain experience in a major consumer-driven MNC such as FMCG or Consumer Durables/Electronics.
• Strong data analytics skills with advanced Excel proficiency.
• Able to work across multiple functions and drive action through consensus with internal teams (Sales, CS, S&C, Logistics) and external vendors.
• Able to clearly articulate goals, work independently, and collaborate effectively in diverse groups.
• Strong networking and influencing skills with the ability to leverage internal and external resources.
• Fluent in written and spoken English.

Dedicated to delivering seamless event operations for UEFA sponsor clients, the Account Operations Manager leads all pre-event preparation, onsite implementation, and dismantling phases across 12 venues while coordinating staff, suppliers, and internal teams. Managing the full operational scope of large-scale sports sponsorship events, this role ensures accurate information flow and consistently high service standards throughout each project.

Performance Expectations

• Manage day-to-day communication and key account relationships for UEFA sponsor clients.
• Lead preparation of all operational aspects before the event, and supervise implementation, operational, and dismantling phases across 12 venues.
• Establish and implement effective project management to ensure the smooth operation of all projects on-site.
• Collaborate with internal teams and external suppliers, including DMCs, venues, and transfer companies.
• Implement onsite infrastructure and create and supervise schedules for staff and transfers.
• Coordinate and lead staff at event venues, including venue managers.
• Ensure accurate and timely flow of information within the Travel team.

Position Requirements

• Relevant degree or completed professional training in event, travel, or operations management within an agency or corporate environment.
• Experience in the conception, organization, and implementation of large-scale events.
• Excellent knowledge of MS Office, particularly Excel and PowerPoint.
• Strong organizational talent with high service standards, customer orientation, and a quality-focused approach.
• Independent, reliable, and precise in working with internal and external service providers; able to work under pressure with flexibility and composure.
• Very good English skills; German desirable.

Centered on carrier relationship management and shipment coordination, the Account Operations Manager books and schedules freight, negotiates rates, and monitors loads while maintaining high standards of internal organization and customer communication. Collaborating across customers, carriers, and brokers, this role brings problem-solving focus and a strong sense of urgency to a fast-paced brokerage environment.

What You'll Do

• Book and schedule shipments with customer and carrier partners.
• Build relationships with and negotiate competitive rates with carriers.
• Monitor, track, and trace loads, resolving issues as they arise.
• Manage, modify, and grow core carrier relationships.
• Communicate with customers, carriers, and brokers, maintaining office organization and efficiency.

Professional Experience

• Strong communication, negotiation, and customer service skills.
• Proven problem-solving ability.
• Highly organized with strong attention to detail and the ability to multitask and prioritize effectively.
• Team player with a sense of urgency, adaptability to stressful situations, and high emotional intelligence.
• Motivated, teachable, and humble with a fast-paced, competitive work ethic.

Overseeing facility maintenance management and safety programs for a client site, the Account Operations Manager manages planned, preventive, and corrective maintenance activities in alignment with account KPIs and regulatory compliance standards. Leading vendor performance, capital improvement projects, and a direct team, this role combines technical oversight with client-facing reporting and safety program stewardship.

Key Deliverables

• Manage planned, preventive, and corrective maintenance activities in accordance with account KPIs, including work order response time, completion time, and overall compliance.
• Ensure compliance with national and local codes and regulations, including fire and life safety, environmental, and third-party standards such as JCAHO, ISO 14001, and cGMP.
• Identify capital improvement projects, conduct cost analyses, and administer energy management initiatives, including utility consumption evaluation and cost reduction programs.
• Manage vendor performance on outsourced service contracts and administer the RFP process to ensure best pricing and service levels; assist with contract negotiations as needed.
• Conduct client account inspections, document results, and rectify issues; report to clients per agreed reporting requirements.
• Oversee and actively promote safety programs in conjunction with client-specific safety requirements.
• Provide formal supervision, including recruitment recommendations, staffing planning, performance appraisals, and mentoring of team members.

Required Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Minimum 4 years of engineering or maintenance management experience.
• Real estate license.
• Advanced knowledge of financial terms, principles, and analysis, including calculation of percentages, discounts, and commissions.
• Ability to comprehend and interpret complex documents and solve multifaceted problems with advanced analytical and quantitative skills.
• Excellent written and verbal communication skills with strong organizational skills and the ability to present information effectively.
• Able to provide efficient, timely, and courteous customer service and respond effectively to sensitive issues.

Building and sustaining strong operational relationships across an enterprise, MidCap, and SME shipper portfolio, the Account Operations Manager supervises transport operations, drives account growth, and develops data insights to continuously optimize performance. Collaborating with Global Operations, Carrier Management, and Product teams, this role hosts recurring account reviews and supports strategic planning through onboarding and beyond.

Engineering Responsibilities

• Build strong operational relationships with accounts by consistently communicating, understanding, and addressing their pain points.
• Supervise transport operations in close contact with customer accounts and internal and external counterparts to ensure operational excellence.
• Support strategic and operational planning for client accounts, especially during onboarding.
• Develop data insights to understand and steer account performance, and continuously optimize operational processes in cross-functional cooperation with Global Operations, Carrier Management, and Product teams.
• Grow accounts through daily spot business and strategic initiatives in collaboration with the Expansion Account Executive team.
• Host recurring account reviews focused on quality metrics and lane-level deep dives, and help prepare and present customer QBRs.

Background & Experience

• Strong operations background in the road freight logistics sector.
• Skilled in interpreting quantitative data, identifying actionable insights, and devising process improvement plans.
• Customer-focused with excellent communication skills, adaptable to diverse internal and external stakeholders.
• Pragmatic problem solver with strong attention to detail, executional excellence, and a proactive mindset.
• Collaborative team player comfortable working across cross-functional teams.
• Fluent in English and German.

Partnering with internal and external clients across complex technology environments, the Account Operations Manager serves as the technological and functional account lead, coordinating implementation and escalation efforts across teams to ensure all products and services perform at the highest level. This role brings advanced knowledge of the electronic payments industry to provide strategic guidance, solve complex problems, and maintain highly satisfied client relationships.

Functional Responsibilities

• Serve as Technological and Functional Account Manager, working independently on complex client situations.
• Oversee the overall technological and operational relationship with clients, coordinating implementation and escalation efforts across teams.
• Support clients in troubleshooting complex web applications, APIs, and integration and environment issues.
• Coordinate with internal teams to expedite resolution and implementation of solutions, ensuring all products and services perform at the highest level.
• Maintain relationships with internal and external clients to understand local market needs, trends, and support requirements.
• Provide leadership and strategic guidance to ensure all tools, processes, and staff are in place to successfully support clients.
• Make sound business decisions, set direction, manage short and long-term goals, and set priorities to manage client expectations.

Experience & Qualifications

• Background in Technology, Engineering, or Operations.
• Experience in professional services, consulting, finance, or banking preferred.
• Advanced knowledge of the electronic payments industry, including products and services and their impact on client businesses.
• Able to solve complex problems, take a broad perspective, and identify innovative solutions.
• Proficient in Excel, PowerPoint, and Word.
• Advanced English proficiency.
• Excellent interpersonal skills with a proven ability to build and maintain highly satisfied client relationships at all levels.
• Ability to stay current on new rules, products, services, and industry and technology trends.

Focused on the full order lifecycle for a major retail partner, the Account Operations Manager oversees order processing, inventory control, and daily customer service liaison functions between the retail account, suppliers, and internal operations. Utilizing replenishment and reporting systems, including Retail Link and E2Open, this role supports the supply chain and operations team across all associated companies and customers.

Core Functions

• Oversee the full order lifecycle from processing and reviewing to fulfillment, managing replenishment expectations.
• Generate status reports and manage inventory control by reviewing DC and DSD inventories to ensure accurate system fulfillment targeting.
• Serve as daily customer service and mitigation liaison between Sam's Club, suppliers, and Island Ventures to resolve system issues and develop solutions.
• Utilize reporting systems, including Retail Link and E2Open, to analyze inventory control through forecasting, supply analysis, and order patterning.
• Support the Island Ventures supply chain and operations team across all associated companies and customers.

Education & Experience

• Bachelor's degree.
• 3+ years of experience working for Walmart, Sam's Club, or a supplier to either.
• Replenishment and logistics management experience with Walmart or Sam's Club required.
• Proficient in Retail Link and integrated apps, including Coman, GRS, Nova, OMS, SQEP, Decision Support, and Club Receiving Scheduler.
• Proficient in Microsoft Suite, including Excel, PowerPoint, and Word.
• Self-starter with strong multitasking, organizational, and attention to detail skills.
• Excellent customer service and relationship-building skills with strong written and verbal communication abilities.
• Available for a rotating schedule, including on-call weekend and holiday work.

Owning process discipline and continuous improvement for a National Accounts team in the medical device space, the National Account Operations Manager leads pricing automation, new product introductions, and market access strategy in partnership with the sales organization and healthcare solutions teams. Collaborating with Marketing and cross-functional partners, this role drives measurable outcomes across government contracts, GPO relationships, and IDN decision-making.

Strategic Initiatives

• Build a master list of mission-critical departmental processes and develop action plans to optimize them.
• Collaborate with the sales organization and healthcare solutions teams to develop a market access strategy to accelerate government contracts revenue.
• Lead project management for all new product additions, including NPI and acquired products.
• Provide day-to-day leadership for pricing-related order-to-cash automation and simplification projects.
• Collaborate with Marketing to build assets articulating value propositions for key GPO and IDN decision makers.

Required Qualifications

• Bachelor's degree in business or a related field.
• Minimum 10 years of experience with a medical device or related company.
• Deep expertise in business strategy, quality, operations, process improvement, or project management.
• Demonstrated track record of driving measurable process and quality improvement outcomes.
• Strong working knowledge of orthopedics, healthcare trends, pricing, and contracts.
• Strong project management skills with the ability to manage multiple projects and priorities simultaneously.
• Strong verbal, written, and presentation communication skills.
• Organized, self-directed, highly motivated, and an excellent team player.