ACCOUNT COORDINATOR JOB DESCRIPTION

The Account Coordinator is a foundational client-facing role within marketing, communications, and agency environments, sitting at the operational core of client service delivery. This role ensures that campaigns, creative projects, and client programs are executed on time, within scope, and to measurable standards across verticals, including digital media, performance marketing, and affiliate partnerships. Organizations hire Account Coordinators to bridge internal teams and external clients, sustaining the account relationships that drive revenue retention and growth. As client expectations become increasingly data-driven, this role carries growing strategic weight within agency structures.

As the Account Coordinator, this role ensures the seamless execution of client programs across campaign planning, creative delivery, reporting, and relationship management, contributing directly to account retention and revenue performance. Embedded within a client services or account management team, the Account Coordinator reports to a Senior Account Manager or Account Director and works cross-functionally with strategy, creative, media, and operations teams to keep all assigned accounts on track.

Career Impact: This role positions you as the operational authority on client accounts within a marketing or agency environment, building a foundation for advancement into account management and client strategy.

Business Impact: The work you do directly influences whether clients renew, expand, and recommend the agency, making account coordination one of the highest-leverage functions in the revenue cycle.

Growth Opportunity: You will build expertise across multiple marketing disciplines simultaneously, including campaign analytics, media planning, creative production, and financial reporting, accelerating readiness for senior account roles.

• Coordinate day-to-day execution of client marketing programs, ensuring all deliverables meet agreed timelines, budgets, and quality standards.
• Manage project status tracking across all active accounts, surfacing risks, flagging scope changes, and communicating updates to internal teams and stakeholders.
• Prepare and maintain client-facing materials, including status reports, campaign recaps, performance decks, and renewal presentations.
• Conduct regular reviews of campaign and account performance, identifying optimization opportunities and presenting data-driven insights to account teams.
• Serve as the primary liaison between clients and internal departments, managing inquiries, approvals, and day-to-day communications professionally and promptly.
• Collaborate with buying, strategy, creative, and production teams to align campaign execution with client KPIs and brand objectives.
• Support revenue processes by assisting with budget tracking, invoicing accuracy, scope documentation, and contract administration.
• Identify cross-sell and up-sell opportunities within assigned accounts and support Account Managers in pitching incremental program investments.

• Bachelor's degree in Marketing, Communications, Advertising, Business, or equivalent work experience.
• 1+ years of experience in account coordination, client services, or marketing program management, with demonstrated ability to manage multiple concurrent projects.
• Proven ability to build and maintain professional client relationships, communicating clearly across all stakeholder levels.
• Strong analytical and critical thinking skills, with the ability to interpret campaign data and translate findings into actionable recommendations.
• Exceptional organizational skills, with a track record of meeting deadlines in high-volume, deadline-driven environments.
• Strong written and verbal communication skills, with experience preparing proposals, status reports, and client-facing presentations.
• Ability to work both independently and collaboratively across cross-functional teams, managing competing priorities with a proactive mindset.
• Demonstrated attention to detail in financial tracking, data entry, and document management.

• Prior experience in a marketing or communications agency environment with direct client management responsibility.
• Familiarity with affiliate, digital media, or performance marketing channels, including paid search, programmatic, or social advertising.
• Experience supporting financial reporting processes, including budget reconciliation, project scoping, and revenue tracking.
• Proficiency in a second language, particularly relevant for accounts with international client bases or EMEA/ANZ market exposure.

• Core Stack: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Salesforce, PowerBI.
• Project & Workflow Management: Mavenlink, Monday.com, Proposify.
• Analytics & Advertising: Google Ads, Microsoft Advertising (Bing Ads), Nielsen.
• Creative & Content: Adobe Creative Suite (Photoshop, Illustrator), InDesign.
• eCommerce & CRM: Shopify.
• AI Tools: Not specified in examples.

• Base Salary Range: $42,000-$58,000 annually, depending on location, industry vertical, and experience level.
• Bonus: Performance-based bonus of 5-10% of base salary tied to account retention and individual contribution metrics.
• Equity: Not standard at this level; may be available at funded startups or growth-stage agencies.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization size.
• PTO: 12–15 days annually, plus standard federal holidays; some agencies offer unlimited PTO policies.
• Common Perks: Hybrid or remote work flexibility, professional development stipends, agency event participation, and tuition reimbursement programs.

Figures based on current US market benchmarks. Adjust based on location, company size, and seniority level.

Lamwork is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Qualified applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to contact us. All offers of employment are contingent upon successful completion of a background check. Candidates must be authorized to work in the United States without employer sponsorship.

Sitting at the intersection of sales and creative production, the Account Coordinator drives revenue targets while supporting merchandise operations across touring, logistics, ecommerce, and event planning. Reporting to the Senior Account Manager, the Account Coordinator delivers daily project updates, coordinates cross-departmental execution, and assists marketing with content creation and promotional assets.

Key Responsibilities

• Suggest process improvements and identify lacking features.
• Reach agreed-upon sales targets within the deadline.
• Set follow-up appointments to keep customers aware of the latest developments.
• Create sales materials to present to customers.
• Report directly to the Senior Account Manager.
• Assist with merchandise lines across pop-up shops, touring, logistics, international shipments, product development, event planning, and ecommerce (Shopify).
• Handle tour merch logistics and communicate with venues.
• Work with the production department to ensure projects are executed to completion.
• Kick off new projects with the Senior Account Manager and provide daily updates to all relevant parties.
• Assist the Marketing department with promotional assets, content creation, photoshoots, and in-house photography.

Skills & Qualifications

• Previous experience in sales, customer service, or related fields.
• Experience in merchandising (mood boards, design, production, Shopify, eCommerce).
• Familiar with CRM platforms (bonus for Monday! experience).
• Experience in Adobe Creative Suite (Photoshop and Illustrator).
• Proficient in Word, Excel, and managing tasks under tight deadlines.
• Ability to build rapport with clients and maintain strong relationships.
• Strong negotiation skills.
• Deadline-oriented and detail-oriented.
• Highly organized, self-sufficient, and a self-starter.
• Ability to delegate tasks across departments to execute projects on time.
• Strong communication skills, sense of urgency, and ability to raise concerns when needed.

A key member of the account management team, the Account Coordinator supports a broad range of client accounts and projects, ensuring quality delivery of initiatives from inception through completion. Collaborating closely with account executives and external vendors, the Account Coordinator coordinates resources, manages risk, and provides status reporting to senior leadership.

Core Functions

• Responsible for support across a broad range of accounts and projects.
• Work closely with the account management team to assist with project development from beginning to end, ensuring quality delivery of initiatives to the client's satisfaction.
• Plan and coordinate internal and external resources, including vendors and development partners, throughout all stages of the project lifecycle.
• Proactively handle dependency, risk, and issue management, and problem resolution.
• Provide updated status reporting to senior management and account executives.

Education & Experience

• Bachelor's degree in marketing, animal science, meat science, agri-business, or a related field; an advanced degree is a plus.
• Experience in food and fresh meat marketing with knowledge of livestock production.
• Detail-oriented and responsive, deadline-driven with strong quantitative reasoning skills.
• Excellent organizational, communication, analytical, and writing skills with strong attention to detail.
• Ability to manage multiple projects and assignments simultaneously.
• Able to multi-task in a fast-paced environment.

Embedded within the sales operations function, the Account Coordinator serves as the primary customer contact for order activity, pricing, and material availability while supporting growth initiatives and resolving account issues end-to-end. Working with Global Supply Chain planners, outside sales managers, and client distribution centers, the Account Coordinator ensures on-time delivery and continuous process improvement.

Primary Duties

• Work with Outside Sales Managers to support timely and accurate booking of customer demands.
• Serve as the primary point of contact for customers regarding order activity, part number pricing, and material availability.
• Serve as a customer advocate while participating in internal customer status reviews.
• Identify process issues and participate in the development and implementation of process improvements.
• Support the growth initiatives of the business and own customer account issues through to complete resolution.
• Work with Global Supply Chain buyer/planners to resolve material issues and provide accurate answers to ensure on-time delivery to customers.
• Support internal customers with status updates and issue resolution.
• Travel to client Distribution Centers to facilitate material movements and assist in resolving process gaps.

Experience & Qualifications

• Four-year college degree with a focus in marketing.
• Some inside/outside sales or customer service experience.
• Understanding and application of international shipping terms and payment methods.
• Proficient in Microsoft Office Suite and SAP.
• Six Sigma/Lean and project management experience.
• Well-developed problem-solving and decision-making skills.
• Excellent verbal and written interpersonal communication skills.
• Detail-oriented, accurate, and able to prioritize competing demands.
• Self-starter who is dependable, efficient, and deadline-focused.
• Multilingual skills.

As the Account Coordinator, Media Planning, this role supports sales and demand teams in building effective proposals for online video advertising campaigns on a programmatic platform. Partnering with Media Planners, demand partners, and cross-departmental teams, the Account Coordinator, Media Planning drives pre-sale process improvements and delivers inventory forecasts and creative client solutions.

Day-to-Day Responsibilities

• Support Media Planners in analysing new opportunities and developing effective media plans.
• Support Media Planners in daily communication with the Sales team.
• Work proactively with demand teams to collect post-campaign analysis and identify pre-sale process improvements.
• Provide inventory forecasts to the Sales team.
• Search for creative solutions to accommodate client video advertising objectives.
• Work with external vendors to identify relevant products to enhance the pre-sale offering.
• Lead cross-departmental communication initiatives with demand, supply, and marketing teams.
• Assist the team on large-scale initiatives.

Required Qualifications

• BA/BS from an accredited four-year college or equivalent experience.
• 1 to 2 years of digital work experience.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Excellent written, verbal, and interpersonal communication skills.
• Strong multitasking and critical thinking abilities.
• Advanced organizational skills.
• Self-motivated go-getter with a drive to exceed expectations.
• Professional, positive, and responsible attitude.
• Thrive in a fast-paced, entrepreneurial environment.
• Collaborative team player with a strong cross-functional initiative.

Reporting to airline billing leadership, the Account Coordinator, Air Settlement Trip-Ins ensures accurate auditing and timely payment of airline billing for passenger, corporate, and crew air tickets, managing approximately $300M in annual airline ticket payments, $500K in air charters, and $10M in insurance premiums. The Account Coordinator, Air Settlement Trip-Ins, also facilitates air charter payments, trip insurance premiums, and performs related general ledger reconciliations.

Accountabilities

• Perform bi-weekly audits of Air Ticket Billing Files, researching errors, omissions, and disputed items using AS400 applications, including the reservations system, general ledger, MAX system, and IBM query.
• Prepare payments to the Air Billing Vendor.
• Administer and process Air Charter payments and cost spreads.
• Analyse cash payments made to the Airline Reporting Corporation.
• Analyse Air Payable and Air Receivables aging.
• Reconcile daily and monthly air accounts against the general ledger.
• Communicate verbally and in writing with the Air/Sea Department and Airline Carriers to resolve identified issues.
• Reconcile bi-monthly Trip Insurance liability accounts against the general ledger.
• Manage weekly payment of Trip Insurance premiums to the insurance provider.
• Provide customer service as part of the claims process.
• Communicate with the trip insurance provider verbally and in writing to resolve identified issues.
• Perform monthly audits and payment of travel agent protected commissions, covering estimated annual payments of $300M in airline tickets, $500K in air charters, and $10M in insurance premiums.

Qualifications & Experience

• Associate's degree or equivalent from a two-year college or technical school.
• Two to four years of related experience and/or training, or equivalent combination of education and experience.
• Knowledge of the airline industry.
• Proficient in IBM AS400 Reservation System, JD Edwards, Excel, Word, and Lotus Notes.
• Additional PC skills and software knowledge.
• Ability to use a 10-key calculator with general typing proficiency.
• Working knowledge of automated computer systems and email applications.
• Ability to function effectively in a high-volume environment and manage multiple tasks simultaneously.
• Strong ability to communicate with external vendors and internal departments.
• Excellent interpersonal, organizational, and oral communication skills.

Coordinating high-volume, complex production projects from brief through final delivery, the Account Coordinator ensures quality output, competitive vendor pricing, and adherence to client SLAs and KPIs. Working closely with the Account Director or Manager, internal departments, and production suppliers, the Account Coordinator maintains project status, negotiates schedules, and contributes to monthly sales budget targets.

Scope of Work

• Assist with project and creative briefs, gather project requirements, manage production aspects on behalf of the client, work with vendors on delivery timetables, and maintain up-to-date project status.
• Manage product and vendor pricing processes to produce the highest quality deliverables within budget and deadline.
• Assess project requirements and provide printing and production options, establishing baseline cycle times and budgets for recurring project types.
• Coordinate production suppliers.
• Negotiate pricing with production suppliers and ensure realistic production schedules while reducing rush charges.
• Support the Account Director or Manager in gathering information needed for client presentations and monthly reports.
• Execute production efficiently in accordance with established business processes.
• Collaborate with internal departments to ensure on-time delivery of all campaigns and projects.
• Contribute effort toward achieving the monthly sales account budget targets.
• Build and develop successful relationships with client business stakeholders.
• Prepare status reports for all active projects for the Account Director or Manager.
• Ensure consistent goal tracking and achievement of SLAs and KPIs in line with client standards, contractual requirements, and internal operational efficiency targets.
• Input all project specifications and relevant data into the internal procurement system, maintaining key data points including customer quotes, purchase orders, and invoices.

Professional Experience

• 3+ years of professional experience in a creative agency, marketing, trade marketing, or client/customer service environment.
• Bachelor's degree in a related discipline.
• Highly proficient in Microsoft Office, especially Excel and PowerPoint.
• Strong attention to detail with proven project management skills.
• Excellent communication and presentation skills, with the ability to interface with senior-level professionals.
• Exceptional organizational skills.
• Ability and aptitude to conduct research.
• Proven ability to thrive in fast-paced, high-energy environments.

Functioning as the inter-team point of contact for a search and digital sales account team, the Account Coordinator triages, assigns, and resolves ticket requests from internal stakeholders while surfacing proactive search optimizations and supporting account health reviews. Collaborating with sales, operations, and cross-functional partners, the Account Coordinator fosters innovation in tools and processes to improve team effectiveness and efficiency.

Role Responsibilities

• Support the Sales Account Team across varying tasks, including Excel creation and analysis, optimisation surfacing, customer account analysis, PowerBI dashboard creation, and account admin.
• Serve as an inter-team point of contact, gathering escalation information and client/business impact to resolve client issues quickly and professionally.
• Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot, and resolve issues.
• Follow processes and guidelines effectively.
• Review account health and provide proactive search optimisations.
• Coordinate with team members to manage daily workload and schedules.
• Foster innovation in tools and processes to improve team effectiveness and efficiency.
• Stay up to date with new product releases and reporting functionality.

Position Requirements

• 1+ years of search or digital media experience and 2+ years in a sales or customer service role.
• Microsoft Advertising Certification or equivalent.
• Proficient in Excel (data manipulation, VLookups, pivot tables) and Microsoft Office tools, including PowerBI, Outlook, Word, and PowerPoint.
• Readiness and capability to learn search engine marketing.
• Critical thinker who is organized and able to make decisions based on clear priorities.
• Effective problem solver and multitasker who collaborates well with cross-functional teams.
• Builds successful relationships with partners and teammates.
• Excellent written and verbal communication skills in both French and English.
• Flexible and able to quickly adapt to changing business needs and processes.
• Positive, creative, and self-motivated with a strong work ethic and willingness to contribute ideas.

Processing incoming supply orders and delivering exceptional customer service by phone, fax, and email, the Account Coordinator ensures accurate and timely fulfillment of all general supply requests within established Service Level Agreements for a toxicology customer service function. Working in partnership with scientists, sales, and accounting teams, the Account Coordinator resolves order-related issues, manages client account modifications, and maintains strict confidentiality of company and client information.

Areas of Ownership

• Process and complete all incoming general supply order requests, both billable and non-billable, including rollout spreadsheets.
• Use the order review tool to evaluate and adjust supply quantity requests, generate Oracle un-booked reports, and enter new billable and non-billable shipping addresses.
• Email order confirmations to requesting clients and provide account information and established pricing.
• Handle incoming phone calls and emails, responding to client inquiries in a timely, friendly, and helpful manner, averaging 35 calls per day.
• Research and resolve order-related issues, communicating processing delays and supply issues impacting clients and service level agreements to department management.
• Assist clients with sample tracking, process accounts, panels, and demographic modifications, and complete all other general client requests, including password resets, billing authorizations, and retransmissions.
• Review failed fax daily reports and complete pending sample reports.
• Partner with workflow and certifying scientists to ensure timely processing of client requests, communicating turnaround problems to management as needed.
• Interact with sales, accounting, and other departments to expedite workflow and resolve order issues.
• Maintain confidentiality of all company and client information, comply with applicable safety and health regulations, and keep the work area neat and clean.

Skills & Qualifications

• Cooperative and team-oriented approach to client relations and interpersonal communication.
• Excellent verbal and written communication skills with the ability to interact professionally with employees, clients, and management.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Detail-oriented with strong organizational skills.
• Adaptable and able to work effectively under pressure.
• Strong analytical and problem-solving skills.
• Ability to handle multiple tasks simultaneously while maintaining quality and accuracy.
• Reliable and dependable with a strong follow-through on commitments.
• Ability to prioritize tasks and easily adapt to changing priorities.
• Punctual, professional, and consistently present with good time management practices.

To provide support for a large digital marketing program in the automotive industry, the Account Coordinator analyzes program analytics, manages project timelines, and coordinates vendor performance to ensure client expectations are met. Working closely with the Program Manager, OEM clients, and digital partners, the Account Coordinator uses Excel and PowerBI to develop performance reports and data-driven recommendations.

Job Functions

• Provide support for a large Digital Marketing Program through data analysis, report generation, client presentations, and vendor management.
• Plan, monitor, track, and update project timelines to ensure client expectations are met.
• Participate in client meetings, prepare and present successes and opportunities, and manage the publication of marketing assets on behalf of the OEM client.
• Build engaging partner relationships and ensure deliverables are met, and vendor performance aligns with program expectations.
• Use Excel and PowerBI extensively to analyse and develop weekly, monthly, and quarterly program performance reports.
• Assist the Program Manager in making data-driven recommendations and presenting insights to the client.
• Provide analysis of digital marketing product performance and services using industry-leading analysis tools.
• Facilitate the QA process for the digital program, with a longer-term goal of leading QA activities on program solutions delivered to the client.
• Support the creation of communication materials, including marketing, training, and reporting, to build awareness and confidence in the program.
• Collaborate with the broader client team to identify new products or data opportunities, assist with issue resolution, and travel as needed to support program initiatives and client offices.

Background & Experience

• Bachelor's degree.
• 1 to 3 years of professional experience in marketing, sales, or related fields.
• Project management and/or account management skills.
• Digital marketing and/or digital analytics experience.
• Client support and presentation experience.
• Understanding of the digital marketing space, including paid search, remarketing, and social/video advertising, along with associated analytics and technology solutions.
• Advanced proficiency in Microsoft Office Suite, particularly Excel (pivot tables, complex spreadsheets, and graphs).
• Detail-oriented and self-motivated with the ability to work independently on projects and tasks.
• Automotive experience is a plus.

Coordinating the full lifecycle of localization deliverables, including subtitles, closed captions, dubbed audio, and audio description tracks in multiple languages, the Account Coordinator manages project schedules, vendor communications, and client expectations for clients in the entertainment industry. Collaborating with internal departments, external vendors, and global clients, the Account Coordinator proactively identifies project risks and exercises sound judgment in escalating and resolving issues.

Work Activities

• Coordinate the creation of subtitles, closed captions, dubbed audio, scripts, audio description tracks, and related deliverables in multiple languages for clients in the entertainment space.
• Develop professional expertise in the technical and creative aspects of localisation and how these services fit within the broader ecosystem and the entertainment industry.
• Establish and manage project schedules, ensuring due dates are met on time and within budget.
• Communicate with internal departments, external vendors, and clients around the world.
• Create and update reports by collecting data from various sources and entering it into spreadsheets or databases, including project shell entry, delivery documents, client specifications, approval dates, and revenue and labor estimates.
• Proactively identify potential issues with projects in progress and find creative solutions to meet or exceed client expectations.
• Exercise good judgment and resourcefulness in addressing and escalating issues as they arise.
• Communicate with critical departments regarding project specs, revisions, and approvals.
• Perform database testing and provide relevant feedback.

Technical Qualifications

• 1-2 years post-production, project management, or translation industry experience.
• Must have strong interpersonal, cross-cultural, and communication skills.
• Must be highly organized and able to work in a fast-paced, large team environment.
• Must also be able to work independently and take ownership of projects.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Proficiency with Microsoft Office, inventory, internet, order processing, and database software.
• Solid technical understanding of the television or film distribution industry a plus.

Generating new business while managing the retention and growth of existing client accounts, the Account Coordinator drives revenue targets, delivers capabilities presentations, and leads pitch efforts for a marketing and communications agency. Reporting to the regional head of sales, the Account Coordinator develops expert product knowledge, manages order entry and forecasting, and builds strong account relationships.

Key Deliverables

• Conduct new business pitches, outbound email outreach, appointment setting, and prospecting.
• Deliver capabilities presentations to prospective and existing clients.
• Drive growth, retention, and maintenance of client accounts while developing strong account relationships.
• Develop expert knowledge of all marketing and communications products and services.
• Achieve revenue targets and quotas for new business growth.
• Manage order entry, forecasting, quoting, and reporting.
• Oversee project management across assigned accounts.

Qualifications & Experience

• 0 to 3 years of agency or print account management experience.
• Proven ability to close and manage accounts.
• Thrive in a fast-paced, deadline-oriented environment.
• Excellent communication and teamwork skills.
• Strong relationship-building, organizational, and problem-solving skills.
• High attention to detail.
• Proficient in phone and in-person sales.
• Flexible with working hours.
• Working knowledge of PC and Microsoft Office software.

Owning a portfolio of retail and brand partner accounts, the Account Coordinator secures market-leading promotional codes, sells exposure opportunities, and drives long-term growth through data-driven campaign analysis and strategic relationship management. Reporting to the Head of Account Management, the Account Coordinator works cross-functionally with editorial teams, conducts market research, acquires new partners, and represents the organization at industry events.

Strategic Responsibilities

• Secure market-leading codes for retail partners and sell exposure opportunities and promotional packages at a fixed fee.
• Conduct market research and acquire new partners, working creatively to fulfill their immediate and wider business goals.
• Present to affiliate managers and senior contacts, preparing campaign reports and analysis for effective long-term growth.
• Proactively manage partners transparently and professionally.
• Autonomously manage accounts under the guidance of the Head of Account Management.
• Work strategically with the editorial team to promote brand partners.
• Participate in wider project work and represent the company at industry events as required.

Qualifications & Experience

• 1+ years' relevant work experience.
• An analytical mindset, data-driven decisions, and sound business judgment.
• Proven ability to work well under pressure, capable of problem-solving.
• Good knowledge of the e-commerce and/or affiliate marketing sector.
• Good partner relationship management and negotiation skills.
• Detail-oriented and can take pride in the quality of their work.
• Excellent communication skills and the ability to solve unforeseen problems logically and strategically.
• Intercultural awareness and the ability to work in a dynamic matrix organization.
• Entrepreneurial, data-driven decision-making mentality and sound business judgment through analytical thinking.

Be in charge of managing the daily flow of import shipments from Asia to locations across the US and Canada, the Account Coordinator coordinates shipping details, processes supplier payments, and ensures timely cargo clearance while maintaining familiarity with international trade requirements. Partnering with commercial teams, carriers, customs brokers, and warehouse vendors, the Account Coordinator supports process improvement initiatives and maintains accurate digital documentation per transaction.

Core Responsibilities

• Process intra-company orders in JDE accurately and timely, and coordinate shipping details with commercial teams, suppliers, and intra offices.
• Manage day-to-day logistics with various shipping lines, trucking, and warehousing vendors.
• Process overseas supplier payments, including letters of credit, and maintain digital files per transaction.
• Assist with routine problem-solving, including order discrepancies, damaged products, late shipments, and billing discrepancies.
• Respond to and handle sample order requests and maintain familiarity with business programs, staff, and suppliers of sourcing offices in Asia.
• Coordinate and ensure proper filing of ISF, process invoices, and prepare necessary shipping documents to clear and release cargo.
• Coordinate shipment clearance with the customs broker and dispatch delivery orders for cargo pickup before LFD to avoid demurrage and detention with assigned truck vendors.
• Dispute and review vendor invoices and work closely with accounting to ensure smooth coding of AR and AP transactions.
• Perform monthly inventory reconciliations.
• Assist in forecast and process improvement initiatives and ad hoc projects per business needs.

Experience & Qualifications

• 3 to 5 years of customer service and/or administrative experience.
• Experience with international trade and knowledge of INCO Terms.
• Proficient in Word, Excel, Email, and Microsoft Teams; JD Edwards or other ERP experience is a plus.
• Strong organizational skills with the ability to prioritize multiple assignments.
• Strong oral and written communication skills with effective problem-solving ability.
• Excellent attention to detail.
• Customer-focused with a can-do attitude and strong interpersonal skills to build relationships across all organizational levels.
• Collaborative team player who is self-motivated and results-oriented.
• Ability to quickly grasp and interpret situations and take prompt action.

The Account Coordinator coordinates inside sales processes and day-to-day account administration, supporting the Head of Sales and Sales Managers while serving as the focal point for sales forecasting and customer satisfaction across the full sales cycle. Working closely with internal teams, the Account Coordinator develops the full potential of key accounts and ensures excellence in all customer interactions.

Core Functions

• Maintain and support accounts held by the Head of Sales, assisting in account management and administration.
• Manage inside sales processes, including customer setup, reporting, and contracting between teams.
• Act as the focal point for input into the sales forecasting process.
• Support Sales Managers with customer origination, CRM administration, and live customer queries.
• Drive timely and efficient completion of the sales cycle, particularly from offer to contract to installation and go-live.
• Develop the full potential of key accounts by maintaining an internal role, allowing the Head of Sales to focus externally on new business opportunities.
• Liaise with internal teams to ensure excellence in all customer interactions and maintain the highest levels of customer satisfaction.
• Develop product knowledge and support the coordination of customer events.

Skills & Qualifications

• Previous sales support and/or account management experience.
• Experience generating data-driven reports and managing databases.
• Able to build strong customer relationships and deliver customer-centric solutions.
• Exceptional organizational skills with strong attention to detail and the ability to multitask.
• Embrace new opportunities and challenges with urgency, energy, and enthusiasm.
• Able to work independently while contributing as an integral part of a close-knit team.
• Able to balance and prioritize a busy workload in a fast-paced environment.
• Excellent communication skills, including report writing and a strong telephone manner.
• Strong sense of initiative with a proactive and self-driven working style.

Supporting Territory Managers in the promotion and patient-fitting coordination of a wearable cardiac device, the Account Coordinator serves as the single point of coordination for physician communications, inventory management, and customer support across a national customer support team. Collaborating with PSR contractors, Reimbursement, Intake, and regional management, the Account Coordinator ensures time-to-fit metrics are met and patient documentation is accurately maintained.

Performance Expectations

• Support Territory Managers with the promotion of the LifeVest and meet all agreed-upon service metrics, including productivity, exceptions, timelines, quality, and field inventory levels.
• Coordinate patient appointments with PSRs, including fittings, follow-up visits, and in-services, ensuring time-to-fit metrics are met and collaborating with Territory Managers on PSR assignment selection.
• Ensure PSRs and depots maintain sufficient inventory, disperse equipment as needed, and determine shipping methods based on cost versus need.
• Reconcile equipment inventory with PSRs and depots to ensure all inventory is accounted for.
• Act as the single point of coordination for all company communications with assigned physicians and serve as liaison between all internal and external customers.
• Negotiate with PSR contractors regarding fees for services, ensuring appropriate expenses are paid for patient fits based on established criteria.
• Provide quality and timely customer support for product installations and post-installation inquiries.
• Maintain appropriate documentation and patient records about the prescription and installation of the LifeVest.
• Assist Reimbursement and Intake in obtaining necessary insurance information and achieve all document collection and exception reduction goals.
• Assist in the development and maintenance of policies and procedures as needed.
• Solicit and act on feedback from Territory Managers and Regional Managers, and support company and department change initiatives.
• Manage internal and external customer relationships effectively while demonstrating the ability to multi-task in a fast-paced work environment.
• Support onboarding efforts for new hires.
• Perform all other duties as assigned by the Customer Support Management Team.

Qualifications & Experience

• Associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience, or equivalent combination of education and experience.
• Strong customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to read, comprehend, and write simple correspondence and memos.
• Ability to effectively present information in one-on-one and small group settings.
• Strong basic math skills, including addition, subtraction, multiplication, division, fractions, decimals, rates, ratios, and percentages.
• Ability to interpret and draw bar graphs.
• Strong reasoning skills with the ability to apply common sense to written, oral, and diagram-based instructions.
• Ability to handle problems involving multiple variables in standardized situations.

A key member of the Client Services team, the Account Coordinator supports sponsorship deliverable fulfillment, client relationship development, and the sponsorship renewal process for a public media children's programming organization. Reporting to the National Account Director, the Account Coordinator liaises between clients, project staff, and internal departments while managing deliverables, reporting, and communications across multiple sponsorship platforms.

Key Responsibilities

• Obtain sponsor approvals on relevant assets, such as monthly social media campaigns, and maintain and monitor all client deliverables.
• Consistently audit client placements for accuracy across sponsorship platforms, including Broadcast, PBS KIDS series sites, PBS Parents sites, YouTube, and Podcasts.
• Own and update all materials in the Client Services Operations folder, maintaining accurate client and agency contact information across flow charts, Google Drive, Salesforce, and other appropriate platforms.
• Attend and participate in series production meetings, cross-checking sponsor visibility on upcoming materials, preparing meeting agendas, taking notes, and providing comprehensive follow-up to production teams.
• Coordinate client communication, including meetings, relevant materials, deadlines, and special events, serving as liaison between clients, project staff, event staff, and internal departments.
• Coordinate and update reports and presentations, including wrap-up reports and renewal pitches to encourage continued sponsorship, and assist the Client Services Team in identifying opportunities for deeper sponsor engagement.
• Manage social media giveaways in partnership with series producers.

Minimum Qualifications

• Bachelor's degree or equivalent work experience with 1 to 3 years in a support role within marketing, media, agency, client relations, business development, or a corporate client-focused environment.
• Familiarity with media metrics, analysis, and systems such as Nielsen and Salesforce is a plus.
• Strong written and verbal communication skills.
• High attention to detail and excellent time management across multiple projects and deadlines.
• Strong interpersonal skills with the ability to exercise good judgment under pressure and maintain professionalism when communicating with executives.
• Proficient in Macintosh systems and Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Familiarity with InDesign and Photoshop is a plus.
• Accomplished navigator of social media platforms, including Facebook, Instagram, and Twitter.

Accountable for delivering superior customer care across all inbound and outbound customer interfaces, the Account Coordinator I manages the full order-to-cash process for assigned accounts, including database setup, order entry, pricing accuracy, and issue resolution. Working directly with sales and a broad array of internal systems, the Account Coordinator I ensures compliance with customer and company policies while contributing to cross-functional teams and process improvement initiatives.

Operational Focus

• Actively interface with internal teams, including CMG, Marketing, EDM, SAP, IT, Credit, EDI, DC's, Logistics, and Customer Ops, as well as external customers, to resolve service-related issues and provide appropriate information and reports.
• Maintain intimate knowledge of AS400 and SAP order processing systems, with working knowledge of EDI, Data Warehouse, Microsoft Office, DC Warehouse Management Systems, SeeChange, Master Data, and VMI.
• Manage the order bank and resolve all applicable issues to meet order dates, including pricing, promotions, material setup, terms, volumes, reason codes, VAS, and direct shipments.
• Locate and resolve inventory issues when demand exceeds availability, recommend inventory moves, and provide direction to DCs where applicable.
• Track orders from the DC to customers using carrier websites and execute all applicable reports to manage accounts and perform queries.
• Seek out product substitution opportunities and apply working knowledge of routing and vendor guides.
• Understand, monitor, and ensure compliance with all policies, procedures, and audit requirements for both the customer and HBI.
• Conduct necessary research to understand and resolve customer chargebacks.
• Act as liaison between DCs, freight forwarders, and customers where applicable.
• Serve as a positive influence on internal and external customers and act as a guardian of the business.
• Provide input for process improvements and support team-building initiatives.
• Participate in cross-functional teams and contribute customer and order management expertise.
• Manage return and credit requests and any other administrative functions as deemed necessary by management.
• Travel and weekend work required as needed to support the department.

Required Qualifications

• High School Diploma.
• Minimum of 1 year of customer service experience.
• Strong attention to detail with excellent written and verbal communication skills.
• Ability to grasp and navigate multiple systems and processes independently.
• Prior experience in distribution, credit, logistics, or supply chain is a plus.
• Self-sufficient in follow-up, reporting, problem-solving, and decision-making with little to no assistance needed.
• Manages multiple priorities and deadlines with a strong sense of urgency.
• Comfortable taking calculated risks and knowing when to seek guidance.
• Able to follow scripts for system testing and develop a strong network across departments with minimal direction.
• Consistently calm under pressure, actively seeks feedback, and understands the broader business impact of actions and decisions while offering both short-term and long-term solutions.

Juggling multiple client projects, timelines, and budgets within a revenue marketing consultancy, the Account Coordinator ensures seamless service delivery by supporting Account Managers across Salesforce, Mavenlink, and Proposify while tracking analytics and enabling efficient workflows. Collaborating with the Client Services Team, strategy consultants, and martech specialists, the Account Coordinator keeps client invoicing accurate and stakeholder communication flowing.

What You'll Do

• Support Account Managers in managing all projects, processes, timelines, tasks, and budgets within Salesforce and Mavenlink.
• Work with the Client Services team and Service Line leaders on budgets for proposals and create Scopes of Work documents in Proposify.
• Schedule meetings and coordinate internal and external calendars, managing meeting agendas, taking minutes, and organizing project documentation.
• Communicate with employees and freelancers to help prepare for upcoming projects and meetings.
• Participate in leading regular status meetings with clients and stakeholders.
• Track project analytics and deliver output to both clients and the agency.
• Provide input into processes that enable efficient workflow and seamless client service.
• Ensure client invoicing is completed accurately and per the terms of client contracts.

Background & Experience

• Degree or diploma in Communications, Marketing, or Business.
• 1 year of experience in agency, consulting, client services, or corporate marketing.
• Client-centered with a strong focus on customer success.
• Process-oriented, quick-thinking, and unafraid to speak up, contribute ideas, and offer solutions.
• Collaborative team player who works closely with internal teams, clients, and partners to deliver success.
• Problem-solving mindset with fresh, original thinking.
• Positive and resilient with a glass-half-full approach, persevering through challenges with professionalism.
• Articulate communicator who conveys ideas and information clearly and effectively.
• Highly organized with the ability to manage multiple project elements simultaneously without dropping the ball.

Building client relationships and delivering a wide range of content from press releases to blog posts, the Account Coordinator supports account managers, media relations, and business development for a B2B marketing and communications agency. Collaborating across global agency locations and maintaining informal networks with media and industry partners, the Account Coordinator ensures commercial optimization and adherence to agency processes on all client accounts.

Core Functions

• Build strong client relationships alongside account managers and deliver a wide range of content for client activities, including press releases, byline articles, and blog posts.
• Maintain effective relationships with external stakeholders, including media and partners, place stories, and organise interviews with journalists and editors.
• Undertake industry and marketing research and stay updated with key marketing trends to ensure the agency stays at the forefront of its business.
• Support the team to ensure all work is commercially optimised and financial risks are mitigated.
• Ensure agency processes and procedures are followed at all times and demonstrate the effectiveness and impact of work delivered.
• Provide the Business Development team with relevant support as required and support agency marketing activities as necessary.
• Provide proactive support and updates on client activity to account managers and the Traffic Manager to ensure smooth running of client accounts and efficient service delivery.
• Cultivate and rely on extensive informal networks inside and outside the agency, maintaining regular contact with global team members.
• Support colleagues across all locations through proactive collaboration, creativity, and visibility.

Skills & Qualifications

• Formal qualification in communications, marketing, journalism, or equivalent.
• Minimum 1 year of experience in a communications role, ideally within the B2B industry.
• Database management experience.
• Understanding of B2B marketing, communications, and content marketing.
• Agency and client-facing experience with media relations knowledge.
• Solid understanding of the digital landscape and digital marketing.
• Strong written and verbal English communication skills with the ability to produce engaging content for target audiences.
• Strong presentation, time management, and influencing and negotiation skills.
• Proficient in Microsoft Office.

Managing and optimizing wholesale accounts across multiple markets in the EMEA region, the Account Coordinator communicates with retailers, distributors, and sales teams in their native languages to ensure timely orderbook conversion and adherence to brand objectives. Working closely with warehouse, planning, sales, and credit teams, the Account Coordinator monitors end-to-end order-to-shipment processes and interprets daily business reports to highlight risk and opportunity.

Key Responsibilities

• Understand and manage wholesale accounts across several markets in the EMEA region.
• Communicate with wholesale accounts, including retailers, distributors, and sales teams in their native language via phone and email to provide excellent service.
• Build strong relationships with the warehouse, planning, sales, and credit teams to deliver the best possible outcomes.
• Ensure timely orderbook conversion in line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
• Interpret a variety of daily reports as needed by the business.
• Follow the end-to-end order to shipment process, liaising with the DC to ensure timely shipping.

Required Qualifications

• Experience supporting a role that is client-facing.
• Working knowledge of supply chain and logistics.
• Fluent in English with strong verbal and written communication skills.
• Computer-literate with advanced Excel skills and the ability to produce reports.
• Analytical with a strong flair for problem-solving.
• Strong customer service skills.
• Ability to balance multiple responsibilities in a dynamic and fast-paced environment.

Taking on administrative tasks from program managers and client account managers, the Client Account Coordinator enables project teams to focus on client relationships and accountability by maintaining accurate project files, coordinating resources, and supporting multi-project delivery from start-up through closeout. Partnering with subconsultants, internal departments, and external clients, the Client Account Coordinator maintains internal trackers, facilitates meetings, and identifies potential organizational problems with actionable solutions.

Activities

• Implement and maintain systems related to project start-up, execution, and closeout, including archiving, coordinating across Risk Management, Quality Management, Scheduling, Project Assistant, and Document Controls as needed.
• Maintain accurate project files throughout the life of projects and work with client account managers to efficiently set up projects and ensure all initial requirements are met.
• Prioritize tasks to ensure smooth progress and on-time delivery of assigned deliverables across multiple simultaneous projects and pursuits.
• Support program managers and project teams with data collection and distribution, communications, meeting facilitation, meeting notes, action item tracking, and preparation of reports.
• Perform research to resolve Rough Order of Magnitude cost estimates and Statement of Work inquiries and issues, both internally and externally.
• Communicate clearly and effectively verbally and in writing with internal and external clients regarding project inquiries and department procedures, interfacing with subconsultants on non-technical issues.
• Identify problems or potential problems related to project organisation and suggest appropriate solutions.
• Provide general administrative support, including meeting arrangements, catering orders, file management, document tracking, technical editing, formatting of project documents, and marketing support as needed.
• Maintain and update internal Surge trackers.

Qualifications & Experience

• Associate's degree or higher in business administration or a related discipline, with a minimum of 4 years of progressive experience or equivalent combination of education and experience.
• Familiarity with the Department of Defense, Federal agencies, USSOCOM, and knowledge of the Federal Acquisition Regulation (FAR).
• Basic understanding of fundamental project management methodology.
• Strong critical thinking, problem-solving, organizational, and analytical abilities.
• Able to manage multiple assignments, prioritize conflicting tasks, and meet deadlines with minimal supervision.
• Strong interpersonal, verbal, and written communication skills with the ability to work professionally with clients and internal team members.
• Able to work both independently and collaboratively as part of a team.
• Ability to take direction from multiple levels of professional staff.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Basic understanding of SharePoint, Adobe Acrobat, and Microsoft Teams.

Serving as the liaison between customers and the company, the Account Coordinator manages sales and account inquiries, aligns products and services to customer needs, and contributes to ongoing business development and reporting within an insurance and benefits environment. Collaborating with managers to set goals, maintain vendor relationships, and deliver market intelligence, the Account Coordinator supports career growth in account management, human resources, and client relations.

Core Responsibilities

• Act as the liaison between customers and the company, handling all sales and account inquiries.
• Understand customer needs and align appropriate products and services to meet them.
• Continuously develop and maintain productive business relationships with customers to increase access and sales results.
• Provide market intelligence based on customer input.
• Collaborate with managers to establish goals and implement plans to enhance skill sets and sales results.
• Stay current with database information and reporting.
• Source and negotiate products with new and established vendors.
• Handle all assigned accounts as well as any additional accounts requiring support.

Education & Experience

• Bachelor's degree, open to any major.
• Producers Insurance license.
• Experience working with customers or clients.
• Eager to learn and build a career in account management.
• Excellent and efficient communication skills.
• Effective negotiation skills and empathic delivery.
• Ability to multi-task in a fast-paced environment.

To manage a book of life insurance accounts, the Account Coordinator evaluates existing accounts, drives client retention, and generates new business leads while applying effective sales management techniques. Working with company resources to grow the business sustainably, the Account Coordinator establishes retention goals, follows up on client concerns, and builds a long-term roster of accounts.

Ownership Areas

• Evaluate book of business accounts and update entries as necessary.
• Reach out to existing accounts to inquire about their changing insurance needs.
• Use company resources effectively to grow the business without adding excessive expense.
• Set and achieve retention goals for assigned accounts.
• Practice effective sales management techniques.
• Follow up with clients who express concerns, complaints, or issues.
• Generate and follow up on business leads.

Experience & Qualifications

• Experience with insurance accounts.
• Proven track record of above-average client retention results.
• Good marketing knowledge.
• Experience working with resources of more than $1 million.
• Advanced sales management skills.
• Excellent communication skills.

Providing excellent customer service to clients, recovery vendors, and customers, the Account Coordinator develops and maintains strong customer service and managerial skills while supporting all aspects of repossession account processing and recovery operations. Partnering with recovery agents and serving as a liaison between clients and vendors, the Account Coordinator ensures accuracy, compliance with company policies, and timely resolution of recovery-related issues.

Duties

• Maintain excellent customer service and strong telephone support, answering or researching inquiries for internal and external customers.
• Identify issues as they arise, facilitate solutions, escalate as needed, and follow up to confirm resolution.
• Review and manually report all incoming recoveries received within the internal queue.
• Follow up on fee approvals with clients for recovery vendors to initiate active account processing.
• Follow up on voluntary assignments to ensure recovery vendors have everything needed to secure the vehicle.
• Review with clients to confirm liens on vehicles at the request of recovery vendors to avoid wrongful repossessions.
• Review and process recoveries and handle all additional client requests related to recovery operations.
• Monitor and process accounts in all internal system queues as directed.
• Act as liaison between clients and recovery agents.
• Perform other duties as directed by management.

Qualifications & Experience

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Previous experience in customer service, recovery, collections, or remarketing.
• Excellent verbal and written communication and organizational skills.
• Knowledge of the internal operating system, third-party vendor systems, and integration partner systems.
• Ability to implement and ensure adherence to company policies and procedures.
• Ability to maintain a high level of accuracy and productivity in all daily activities.
• Professional team player who consistently supports and collaborates with fellow team members.
• Committed to company values and business ethics.
• Proficient in Microsoft Outlook, Excel, and other Microsoft Office products.

Responsible for processing incoming customer orders, quotes, and product information requests, the Customer Service Account Coordinator maintains a broad knowledge of the division's product and service offerings to deliver excellent customer service and support the industrial solutions sales organization. Working across scheduling, shipping, purchasing, sales, and engineering, the Customer Service Account Coordinator identifies cross-sell and up-sell opportunities and serves as the lead contact for returns, credits, and order fulfillment issues.

Key Responsibilities

• Receive and process customer orders, handling all telephone inquiries related to orders, shipments, pricing, and parts availability.
• Analyse and identify opportunities for cross-sell and up-sell potential.
• Assist with the identification and management of equipment assets.
• Handle customer complaints and inquiries professionally and efficiently, directing customers to the appropriate department as required.
• Assist the Inside Sales Manager, Application Engineers, Product Specialists, Regional Sales Managers, and other inter-company departments to meet company goals and objectives.
• Develop and maintain working knowledge of the complete product line.
• Serve as the lead point of contact for all Return Goods Authorizations, Credit Memos, and Cost of Quality order processing.
• Liaise between Scheduling, Shipping, Purchasing, Sales, and Engineering to facilitate order fulfillment issues and updates.
• Create and run reports within Microsoft Excel and Salesforce.
• Proactively resolve customer, product, and pricing issues promptly.

Background & Experience

• High School Diploma or GED equivalent.
• 3 to 5 years of customer service or inside sales experience.
• Experience in a manufacturing environment.
• Familiarity with ERP software.
• Strong computer knowledge, including Microsoft Office applications, CRM management (D365), and proficient in MS Excel reporting.
• Strong verbal and written communication skills with the ability to communicate effectively at all levels, including customers and distributors.
• Proven track record of performing work accurately and thoroughly.
• Ability to collaborate across different groups to accomplish goals.
• Demonstrated ability to excel in a fast-paced environment encompassing company growth and change.

Resolving service issues, tracing shipments, and registering bookings for agents and customers, the Account Coordinator supports logistics operations across truckload and specialty fleet shipments for a transportation provider. Working with planners, drivers, and logistics centers, the Account Coordinator handles general inquiries, claims, and system updates to ensure a seamless customer experience.

Primary Duties

• Trace shipments for booking agents and customers.
• Investigate and resolve service issues by working with planners, drivers, and Logistics Centers.
• Register shipments for online agents and provide system updates and maintenance as needed.
• Respond to general inquiries, including missing pieces and claims.
• Provide dates for truckload shipments and specialty fleets.

Skills & Qualifications

• Experience in logistics, shipping, and trucking.
• Customer service experience.
• Computer-savvy and proficient in Microsoft Office Suite with basic Excel knowledge.
• Strong verbal and written communication skills.
• Action-oriented mindset with a strong desire to help customers and solve problems.

Maintaining and optimizing a portfolio of discount merchant accounts to create a positive member experience and maximize company revenue, the Account Coordinator manages onboarding, reporting, quality assurance, and strategy development for assigned accounts within an employee benefits platform. Serving as the liaison between the account management team and customer support, the Account Coordinator conducts competitor reviews and contributes to workflow documentation and day-to-day account strategy.

Scope of Work

• Responsible for administrative support for the largest discount merchants, as well as ownership over a subset of small to medium-sized merchant accounts.
• Ensure merchant accounts are maintained and optimized to help create a positive member experience and maximize company revenue streams.
• Use online tools to manage daily, weekly, and monthly onboarding, reporting, and quality assurance for multiple merchant accounts.
• Serve as the main liaison between the Account Management team and Customer Support team regarding merchant base and offer assessments.
• Perform bi-annual competitor reviews, highlighting merchant base and offer assessments.
• Manage day-to-day responsibilities, workflow documentation, and strategy development for assigned accounts.
• Perform additional responsibilities as assigned by management.

Qualifications & Experience

• Bachelor's degree with 1 to 2 years of professional work experience.
• eCommerce and account support experience.
• Basic understanding of online marketing.
• Ability to quickly learn and utilize reporting systems and tools.
• Strong multitasking, detail-oriented, and proofreading skills with the ability to meet deadlines and adapt to changes.
• Strong communication and interpersonal skills with the ability to work effectively across all levels and departments.
• Independent judgment and strong organizational skills.
• Team player willing to go the extra mile to complete tasks at hand.

Driving line-specific sales performance across multiple retail locations, the Account Coordinator manages promotional events, develops beauty advisor talent, and serves as a liaison between a retail chain and its vendor partners. Reporting to the VP of Center Core Retail Operations and Events, the Account Coordinator monitors associate scorecards, enforces visual merchandising standards, and maintains consistent communication with field and corporate leadership.

Leadership Responsibilities

• Meet and exceed line-specific annual sales plans, seasonal gift and event goals, and gift with purchase and gift with visit goals while managing the promotional calendar.
• Plan, execute, and exceed localized and National Makeup Artistry events.
• Analyse and monitor associate sales per hour, units per transaction, and credit application goals via the scorecard.
• Ensure shrinkage is minimised and does not exceed the plan, inclusive of damages and RTVs.
• Monitor and review associate scorecard results, creating plans to coach and develop associates to meet and exceed key KPIs.
• Recruit, hire, develop, train, and coach top beauty advisor talent to ensure hours utilisation and the effective use of Concierge and clientele development by each Beauty Advisor.
• Recognise top performers, coach underperforming associates, and evaluate and deliver sales associate training as necessary.
• Identify sales opportunities and communicate business updates to field and corporate leadership, and vendors.
• Visit stores regularly, a minimum of five days per week with six hours per visit, interacting with Sales Associates, ASMs, STMs, and Store Managers to build relationships that drive sales.
• Maintain consistent verbal and written communication with field and corporate leadership and line-specific field executives, presenting on weekly leadership calls and attending internal and vendor-specific business meetings.
• Follow established visual merchandising concepts, ensure timely floor setup for promotional events, and coordinate execution of approved in-store promotional events and contests.
• Inspect counter standards, including cleanliness, counter setup against current vendor schematics, and stockroom organisation.

Education & Experience

• Four-year degree or equivalent experience in a retail environment.
• Expertise in a relevant business or functional area with 1 to 3 years of supervisory experience.
• Beauty retail experience and artistry skills.
• Strong understanding of retail store operations.
• Proficient in standard office equipment, including computer, printer, copier, and telephone.
• Proficient in Microsoft Excel, Word, and social media platforms, including Instagram, Facebook, and TikTok.
• Ability to make presentations to all levels of management.
• Willing to travel to stores, seminars, and off-site facilities.
• Ability to stand for the majority of the workday and communicate clearly in English.
• Ability to lift to 30 lbs. above shoulder level.

Managing the production and delivery of digital mastering and foreign language versioning for feature and episodic content across streaming platforms, the Account Coordinator ensures expectations of quality, efficiency, and on-time delivery are consistently met for major content providers. Coordinating internally across departments and externally with clients, the Account Coordinator tracks production reports, manages troubleshooting, and schedules technology resources to keep projects on time.

Engineering Responsibilities

• Ensure that expectations of quality, efficiency, and delivery are consistently met.
• Coordinate the receipt and delivery of localised assets to streaming platforms.
• Manage projects internally and externally, scheduling time and technology across various internal departments to deliver projects on time.
• Manage troubleshooting and oversee resolutions.
• Create and track production reports.

Required Qualifications

• College degree or equivalent work experience.
• Knowledge of production workflows and operational systems.
• Motivated self-starter with a voracious appetite to learn and a strong determination to succeed.
• Excellent attention to detail with the ability to maintain focus.
• Ability to handle high-pressure situations and thrive confidently in demanding environments.
• Positive, professional, and willing to support those around you.

Coordinating the full logistics lifecycle of portable exhibit displays from booth planning and shipping through final invoicing, the Account Coordinator manages client orders, round-trip shipment monitoring, and weekly status reporting while maintaining high levels of client satisfaction. Partnering with warehouse personnel and attending internal and external client meetings, the Account Coordinator provides on-call support during busy show seasons and supports broader account team initiatives.

Key Deliverables

• Plan and process portable exhibit displays, including securing booth spaces, handling shipping details, and managing final invoicing.
• Process orders received via phone, email, custom order forms, and client websites, communicating with clients to capture and clarify all information required to fulfill requests.
• Set up projects through company systems, create client estimates based on defined contracts or rate schedules, and generate internal work orders for in-house work.
• Apply an analytical mindset and attention to detail to inventory processes in a fast-paced environment.
• Coordinate and manage logistics of round-trip shipping and monitor the return, condition, and next use of display items in partnership with warehouse personnel.
• Generate and maintain weekly status reports for clients and integrate all workflow tools and procedures as required by management and clients.
• Invoice all assigned projects and review with the manager while maintaining a high level of client satisfaction.
• Attend weekly internal and external client status meetings and participate in client service training sessions to aid in career development.
• Support account teams on one-off projects as required during busy show seasons.
• Provide on-call support during off-hours for internal and external clients as needed.

Skills & Qualifications

• College degree.
• Experience in tradeshows and events.
• Proficient in Microsoft Office, including Outlook, Excel, and Word.
• Strong time management and attention to detail with the ability to manage multiple projects across various stages.
• Able to communicate professionally both verbally and in writing.
• Ability to adapt to a fast-paced, ever-changing environment.
• Detail-oriented, enthusiastic, and dedicated with a strong sense of loyalty and integrity.
• Collaborative team player who is self-motivated and inspired to perform independently.

Managing customer service for 50+ customers across 10 solvent product lines, the Account Coordinator coordinates transportation, invoicing, regulatory compliance, and SAP documentation from order through delivery while supporting month-end closing and sales forecasting. Acting as Key User for billing, price administration, and material balances, the Account Coordinator enforces SOX compliance and participates in internal and external audit processes.

Areas of Ownership

• Handle all customer service requirements for 50+ customers, coordinating product selection, transportation type, shipping dates, and shipping methods across 10 product lines.
• Coordinate with appropriate carriers via truck or rail, document transactions in SAP, invoice customers, verify pricing and quantity accuracy, and ensure regulatory and customer compliance guidelines are followed.
• Maintain accurate and detailed documentation of all transactions from order to delivery completion, including daily digital filing and hazardous shipment and import/export documentation compliance.
• Follow customer service responsibilities for month-end closing and work closely with the Demand Planner and Commercial Manager to assist with forecasting sales and inventory.
• Maintain Item Proposals and Customer Masters in SAP and coordinate the scheduling of all solvent orders at the refinery, tolling plants, and transloading facilities.
• Act as Key User in areas of expertise, including Billing, Price Administration, Material Balances, and TSW, serving as the first point of contact for users before escalating to IT and IS experts.
• Participate in internal and external audit tests and enforce SOX rules on stocks, invoicing, sales, and purchasing.
• Contribute to internal testing and maintain documentation files for Sarbanes-Oxley compliance.

Education & Experience

• Bachelor's degree in Engineering, Business, Management, Accounting, or a related field, or equivalent relevant experience.
• Knowledge of domestic laws and regulations related to shipping hazardous materials.
• Proficient in SAP, Medissys, and Microsoft Office.
• Strong teamwork, responsiveness, and interpersonal skills.
• Ability to multitask, prioritize, and communicate professionally.
• Excellent attention to detail and organizational skills.
• Strong customer service skills.

To support the full project lifecycle from concept through billing for a tradeshow and events sales team, the Account Coordinator assists with capabilities presentations, proposal preparation, forecasting, and client file maintenance while developing individual skill sets across client services, sales, and marketing. Working closely with account teams and management, the Account Coordinator helps train incoming members, resolves project conflicts, and demonstrates fiscal responsibility across all assigned work.

What You'll Do

• Participate in the sales process by observing capabilities presentations, sales pitches, and proposal generation for existing clients and prospects, and implement defined processes for project pitches.
• Prepare written documentation, including proposals, quotations, and letters, and maintain accurate and complete client and project files.
• Provide administrative support throughout the project lifecycle from concept development through delivery and final billing, supporting all account-related needs, including property and graphic inventories, job process issues, show site expectations, quality, and pricing and billing.
• Participate in updating team forecasting and budgeting information in the Work Order and create and maintain spreadsheets in Excel.
• Demonstrate fiscal responsibility in booking travel and following company guidelines, and research and recommend project budgets and timelines.
• Develop individual skill sets, expanding expertise in client services, sales, business, and marketing.
• Resolve problems and conflicts within the team and complete all assigned work.
• Help train incoming account team members and develop training and transition materials as needed.

Required Qualifications

• Bachelor's degree (B.A. or B.S.) from a four-year college or university with 0 to 2 years of experience in a similar role, or equivalent combination of education and experience.
• Flexible, open-minded, and receptive to new ideas and feedback.
• Proactively works out solutions both independently and in collaboration with project members and management.
• Value teamwork and effectively collaborate with others.
• Strong written and verbal communication skills, including the ability to prepare proposals, quotations, and client correspondence.
• Able to multitask and perform under severe time constraints and immovable deadlines.
• Strong organizational, detail-oriented, and follow-up skills with the ability to manage and reset priorities in a rapidly changing environment.
• Proficient in Microsoft Office programs.

Managing customer quotations, order entry, trade show logistics, and regional backup support for a power supply sales department, the Account Coordinator ensures timely updates to customer queries, accurate order processing, and organized financial tracking for the sales team. Working with manufacturer's representatives, regional contacts, and internal accounting, the Account Coordinator coordinates all aspects of trade show execution and maintains detailed file systems for easy reference.

Scope of Work

• Provide quotations to customers, including price, lead time, and terms, entering all power supply and spare part orders into the system, and maintaining copies of all Sales Orders on the Sales Drive.
• Provide backup support for Eastern Region, Canada, Mexico, South America, Europe, and Asia as needed, as well as backup for the Repair Coordinator.
• Provide timely updates and responses to customer queries and emails, returning all voicemail messages within 24 hours of receipt.
• Bring all credit issues and account information to the attention of Accounting Personnel and follow up daily on unprocessed orders awaiting additional information.
• Resolve customer issues as needed or escalate to the Inside Sales Manager when required, and provide Open Order Reports or updates to customers as requested.
• Coordinate all Trade Show Logistics, including the Master Spreadsheet, ordering furniture, lead retrievals, services, badges, material handling, and balances due.
• Coordinate all materials to be sent from the department to each show, including demos, promotional materials, and booths.
• Track all expenses and provide the monthly Procurement Log, complete with all receipts, to Accounting for the Sales Department credit card used for shows.
• Work with Manufacturer's Reps and Regionals, copying them on all relevant correspondence.
• Maintain detailed and organised file folders for easy reference in the Sales Department.

Skills & Qualifications

• 5-10 years of experience.
• Experience working directly with customers, salespeople, and managers.
• Familiarity with a manufacturing environment or trade show coordination.
• Experience with Microsoft Excel and Word.
• Strong time management and organizational skills.
• Good written and verbal communication skills.
• A professional nature and proper phone etiquette.
• Desire to grow your career within the department and learn new functions of the organization.

Providing support as an Engagement Specialist to multiple performance marketing clients, the Account Coordinator assists with campaign setup, media schedule vetting, budget management, and the generation of accurate and timely performance reports. Working across client strategy, buying, and account teams, the Account Coordinator conducts daily media performance reviews, plans effective media schedules using historical data and competitor analysis, and maintains regular client communication.

Key Responsibilities

• Assist with assigned client deliverables, including media schedules, pre-logs, call forecasting, and media performance reports.
• Identify, document, and communicate client needs, goals, and expectations to the team and all relevant parties.
• Attend weekly client calls and assist with the preparation of all required materials.
• Conduct daily reviews of media performance to ensure client KPIs are being met.
• Assist the Client Strategy Team with the planning and management of client budgets.
• Communicate regularly and effectively with internal teams regarding campaign status and scheduling.
• Plan effective media schedules using historical client data, syndicated research tools, target demographic information, and competitor analysis.
• Track media schedules and ensure alignment between Buying teams and Account teams.
• Create reports in Excel, PowerPoint, and PowerBI, providing daily and weekly reporting updates to clients.
• Regularly communicate work assignments and reporting challenges to the Client Strategy Team and assist with other projects and account management needs on an ongoing basis.

Education & Experience

• Bachelor's degree in Marketing, Advertising, Media, and Business.
• Interest in developing skills in media buying, traffic, data operations, invoicing, sourcing, and analytics; direct experience is a plus.
• Strong multitasking and prioritization skills with the ability to thrive in a deadline-driven environment.
• Ability to work well both collaboratively and independently.
• Detail-oriented, well-organized, self-motivated, and proactive with a strong sense of initiative.
• Strong written and verbal communication skills with the ability to communicate effectively using client-appropriate language.
• Proficient in Microsoft Office, Excel, and PowerPoint.
• Knowledge of various reporting systems and software.

Focused on physician engagement tactics, including advisory boards, speaker programs, webcasts, and KOL engagement, the Account Coordinator manages assigned projects from initiation through regulatory and compliance approvals within healthcare and pharmaceutical brand teams. Working cross-functionally with indication brand teams and external clients, the Account Coordinator ensures meeting materials are complete, project budgets and timelines are on track, and inventory levels remain optimal.

Core Functions

• Schedule meetings, take notes, and write recaps.
• Manage project budgets and timelines in collaboration with the team.
• Manage assigned projects from initiation to completion.
• Submit materials accurately to Regulatory, Medical, Legal, and Compliance, tracking changes and approvals.
• Support the team in meeting preparation and proactively ensure meeting materials are complete and available.
• Manage inventory of literature and materials to ensure optimal levels.

Skills & Qualifications

• Degree in Marketing, Communications, or a related field.
• Experience or interest in traditional account services, advertising, healthcare, pharmaceuticals, or medical device experience is a plus.
• Ability to work with diverse personalities and adapt effectively when faced with challenges.
• Ability to deliver white-glove service to clients and physicians at all times.
• Self-starter who is motivated, independent, and solutions-driven.
• Ability to manage your own time and workload within deadlines, raising concerns appropriately.
• Proactively identifies next steps and takes initiative to move processes forward.
• Strong ability to connect the dots and see the bigger picture.
• Committed to delivering excellence in all aspects of work.

Ensuring all daily account activities comply with established standard operating procedures, the Account Coordinator manages shipment building, customer communications, and finance collections for assigned accounts within a third-party logistics environment. Working directly with customers, pod members, and Carrier Sales, the Account Coordinator steps in to manage accounts during team member absences and proactively monitors shipments for on-time pick-up and delivery.

Operational Focus

• Ensure all account activities comply with established standard operating procedures for assigned accounts.
• Ensure all shipments are built properly in the respective TMS, with accurate appointment times and logistical feasibility.
• Assist pod members in maintaining customer satisfaction in their partnership with the organization.
• Work directly with customers and pod members to ensure smooth finance collections in accordance with contract terms.
• Work directly with Carrier Sales to ensure compliance with customer SOP guidelines.
• Step in and manage accounts in the absence of respective team members.
• Respond to all customer emails and calls in a timely manner.
• Proactively monitor customer shipments to ensure on-time pick-ups and deliveries.

Required Qualifications

• Associate's or bachelor's degree.
• Experience in customer service, operations, administration, transportation, warehousing, or logistics.
• Extremely detail-oriented and goal-focused.
• Willing to learn quickly while retaining coaching and training.
• Proactive approach to daily tasks.
• Available after hours for urgent customer issues and needs.
• Exceptional time management and organizational skills.
• Creative and strategic approach to problem-solving.
• Excellent written and verbal communication skills.
• Thrive in a team-based environment.
• Proficient in Microsoft Office products.

Incubating a portfolio of accounts within the Strategic and Corporate Sales segment, the Account Coordinator optimizes search advertising campaigns and helps clients maximize their PPC performance across the Search Ads platform and Search Network in Australia and New Zealand. Collaborating with the regional Search Account Manager team, the Account Coordinator develops optimization proposals, identifies up-sell and cross-sell opportunities, and enforces standard policies to improve operational efficiencies.

Delivery Expectations

• Work with the Australia/New Zealand Search Account Manager team to analyze advertiser campaign performance.
• Identify up-sell and cross-sell opportunities for additional search advertising.
• Develop campaign optimization proposals based on keyword expansion, targeting attributes, titles, descriptions, Match Types, features, and bidding strategy.
• Respond to general and specialized Search Account Manager requests, including click activity inquiries, relevancy issues, and performance reporting.
• Collaborate with the Search Account Manager to develop a deep understanding of client ROI/CPA goals, website architecture, product/service updates, marketing philosophy, and demographics.
• Enforce standard policies and procedures to ensure quality.
• Review and provide feedback on new processes, products, and tool releases to improve operational efficiencies.
• Foster innovation and thought leadership within the team regarding tools, processes, and sales approach.

Background & Experience

• Bachelor's degree or equivalent work experience.
• Minimum 6 months of sales or customer service experience.
• Experience in online advertising.
• Experience working with display advertising and publishing.
• Knowledge of paid inclusion and/or search engine optimization.
• Knowledge and understanding of all internal systems and processes.
• Experience working with Bing, Google, Yahoo, and/or other relevant search engine toolsets on a pay-for-performance basis.
• Experience with Microsoft Office products, especially Excel.
• Proven quantitative and analytical experience.
• Proven ability to understand customer needs, build ongoing relationships, and create solutions.
• Excellent written and verbal communication skills.

Building relationships with customers and leveraging technology to manage shipments and solve logistics challenges, the Account Coordinator delivers an excellent customer experience in partnership with Account Managers and Capacity teams at a freight brokerage. Collaborating across operations, sales, and account management, the Account Coordinator responds to inquiries with urgency, generates reports through the TMS platform, and identifies opportunities to improve operational efficiency.

Functions

• Respond to customers with urgency to deliver an excellent customer experience.
• Communicate shipment updates proactively and accurately with a customer-centric approach.
• Analyze customer inquiries and provide quality, timely insights and updates.
• Leverage Navisphere to generate reports, analyze load data, and exceed customer expectations.
• Proactively identify opportunities to improve operational efficiency.
• Network internally with Account Management and Capacity teams.

Qualifications & Experience

• Bachelor's degree or continued education; minimum High School degree or GED equivalent.
• Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills.
• Strong prioritization, multi-tasking, and independent delivery skills.
• Excellent verbal and written communication skills.
• Ability to persuade, motivate, influence, and negotiate with others.
• Ability to work effectively in a team environment.
• Commitment to executional excellence and outstanding customer service.
• Values a diverse and inclusive work environment.

Managing day-to-day activities of marketing program components across CRM, digital media, loyalty, and email programs, the Account Coordinator ensures accurate and timely project execution while developing client relationships and supporting financial reporting and revenue processes. Serving as the primary client point of contact, the Account Coordinator coordinates production teams, reviews creative materials, manages change requests, and maintains up-to-date knowledge of all work in progress.

Key Responsibilities

• Manage day-to-day activities of marketing program components to ensure accurate, timely project execution.
• Develop and maintain client relationships at appropriate levels through daily contact.
• Maintain up-to-date knowledge of all work in progress.
• Gain understanding of client's business and product lines to establish credibility and help drive recommendations based on business goals.
• Assist in developing project schedules in conjunction with the team.
• Assist with the development and execution of creative concepts.
• Review copy decks and mechanicals and obtain sign-off from the internal team and client.
• Prepare data processing specifications and perform audits.
• Coordinate or lead production team efforts to ensure accuracy, quality, and proper sign-off on deliverables.
• Coordinate or direct third-party vendor services.
• Prepare well-organised, clear, and concise communications.
• Manage Change Requests and alert management of scope changes, client barriers, or impacts to budget and timelines.
• Serve as primary client point of contact and liaison, driving communication on expectations, budget, timeline, and scope.
• Support financial reporting, revenue processes, accounting, and project scoping, including retainers and contracts.

Professional Experience

• Experience in account coordination or marketing programme management.
• Experience in day-to-day client management and relationship building.
• Experience with financial reporting, profit and loss management, and revenue processes.
• Experience in estimating staffing and scoping for projects, retainers, and contracts.
• Knowledge of the marketing landscape and competitive environment.
• Knowledge of marketing technologies and industry capabilities.
• Ability to review creative materials, including copy decks and mechanicals.
• Ability to prepare data processing specifications and conduct audits.
• Proficiency in compiling data and preparing clear, concise written communications.
• Strong multi-tasking, organisational, and time management skills.
• Strong communication, collaboration, and relationship-building skills.
• Ability to identify problems, escalate appropriately, and recommend solutions.
• Ability to adapt to changing expectations and work cross-functionally with all departments and stakeholders.
• Resourcefulness and a drive to deliver results.