• Responsible for identifying and solving problems raised by dealers. 
• Address product specification and pricing issues for standard and PVR sales.
• Responsible for unclean orders through expediting technical and commercial discrepancies on unclean orders and providing clarification to the Order Processing department.
• Commercial issues include dealing with deadlines in payment instructions e.g. letters of credit and penalty clauses, regarding late delivery in customer contacts and agreements.
• Co-ordinates Logistical issues including communication and resolution of short shipment issues, shipment consolidation, and monitoring of time for building and shipping. 
• Builds effective and lasting relationships with dealers focusing on training dealers in selling procedures, online ordering and PowerUP2 website.
• Communicate with global customers to improve relationships.
• Report dealer and customer problems internally and work with departments to develop solutions.
• Responsible for performing other job duties occasionally 
• Manage invoice discrepancies by investigating internal data.
• Develops a working knowledge of all digital assets.
• Works collaboratively with other team members, agency partners, and outside vendors.
• Tracks and reports on media asset performance, and performs related administrative activities.
• Maintains a sustainable digital e-records management system.
• Participates in media/campaign strategy meetings and brainstorming sessions

Skills: Problem Solving, Product Support, Order Clarification, Payment Coordination, Logistics Management, Dealer Training, Relationship Building, Media Performance Tracking

• Serve as liaison between radio station clients, agencies/advertisers, and Katz sales teams to provide status updates and ensure compliance and timely delivery with execution of programs
• As workload allows, active participation in brainstorming and creative idea generating sessions to assist in the development of programs
• Provides administrative and/or process support for contract administration, customer service, and order history.
• Acts as an extension of the sales team by assisting with product pricing, sales development, sales material creation, marketing communications, sponsorship proposals & recaps.
• Generates contract confirmations, reports related to sales activities & revenue data, pool reports, unapproved credits, etc.
• Responds to client requests, e.g., spot times.
• Respond to customers with a sense of urgency with a customer-centric mindset
• Communicate any updates proactively and accurately
• Evaluate customer requests while providing quality and timely insights and updates
• Compile, sort, and verify the accuracy of data as it is entered into billing user interface.
• Prepare and present complex data in a simple, understandable manner.

Skills: Client Liaison, Creative Support, Administrative Assistance, Sales Support, Reporting, Client Communication, Data Verification, Data Presentation

• Support the full Order Management Process: PO acknowledgement, processing, invoicing, shipment tracking and Customer Service 
• Assist Sales and Account Teams with business priorities.
• Track digital/online and operational performance and help improve execution.
• Open, manage and escalate cases, disputes, tickets and claims through internal and external systems 
• Create new products for the DTC / Online / Amazon channels.
• Help prepare, design, implement and optimize online content on a continuous basis.
• Update and manage new product introduction tracking tools (internal) aimed at identifying potential execution gaps and report gaps in a timely manner.
• Help build and manage excel-based reporting tools to monitor performance.
• Develop and maintain current knowledge of product lines and promotions.
• Assist with special projects or task as needed by management.
• Communicate and internally escalate significant/recurring issues across the organization to raise issue awareness 

Skills: Order Management, Sales Support, Performance Tracking, Case Management, Product Setup, Content Optimization, Reporting Tools, Issue Escalation

• Assist AM in managing day-to-day client requests
• Provide general admin support to Account Team
• Support AM with the production process and program execution
• Help AM manage invoicing and billing process
• Stay current with TC products and services
• Ensure all projects are billed on time and meet month-end deadlines
• Assist with budgeting responsibilities to ensure all program financial objectives are achieved
• Maintain an accurate database of client information
• Support account team to provide a high standard of client service excellence
• Creation and maintenance of billing reports, activity reports and quarterly business reviews
• Source ongoing insights for competitive monitoring and reporting
• Develop solid understanding of customer business and requirements
• Actively become familiar with digital marketing fundamentals and evolving technology report back to team
• Account growth identify and assist in identifying business opportunities
• Assist with creating and maintaining overall production schedule of all current and upcoming projects
• Assist with keeping teams on track and on schedule
• Support and contribute to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.

Skills: Client Request Management, Administrative Support, Production Assistance, Invoicing, Budget Monitoring, Database Maintenance, Competitive Analysis, Project Scheduling

• Assists Account Managers in scheduling personnel tasks and program deliverables across multiple departments to deliver products on schedule/budget
• Coordinates day-to-day work on assigned projects, focusing on proper work allocation and resourcing for a creative team
• Coordinates project deliverables and deadlines
• Schedules and assists with project-related team meetings, communicates action steps to team, and summarizes status reports
• Assists Account Managers with developing and continuously improving internal procedures in order to meet account and client needs
• Processes invoices and assists with billing
• Assists Account Managers with hours management
• Reviewing, finalizing, and packaging creative assets and launching integrated campaigns
• Analyze monthly media performance and develop reporting documents
• Documents account details and deliverables
• Request, review, format and analyze third party administrator loss runs
• Track and review policies
• Renew and invoice policies in the agency management system
• Prepare presentations, spreadsheets, documents, etc.
• Process certificates of insurance and request endorsements
• Prepare, review, and analyze renewal applications
• Request and review carrier loss runs

Skills: Task Scheduling, Project Coordination, Deadline Management, Meeting Support, Procedure Improvement, Invoice Processing, Media Analysis, Documentation

• Follows standard operating procedures for entering and setting up new accounts via requests from the National Accounts management team and SalesForce.com cases that originate from the National Accounts Customer Service team.
• Enters any additional pertinent data on existing accounts if warranted including service notes, tax information, line of business, disposal site information and STR data that determines sales team compensation.
• Makes changes to service level information on existing accounts as requested and follows standard operating procedures.
• Upon notification, make changes in the information system to suspend accounts per store closures.
• Receives requests for changes to data and accounts and acts accordingly. 
• Entering hauler pricing information, setting up accounts and entering account corrections.
• Enters billing adjustments in InfoPro as a result of adjustments made in CBS
• Performs special projects as needed and assigned by the accounting and finance leadership team for audit account corrections and/or division requests.
• Primary contact for customers as it relates to photo and video production to ensure exceptional quality work and customer experience
• Secondary contact for customers as it relates to sales
• Seek out speaking engagements within targeted business verticals
• Learn more about existing top tier clients in order to identify business opportunities not just within organization but in business vertical
• Solicit and create interactions with key decision makers within targeted business verticals
• Preach the benefits of technology stack and service offerings

Skills: Account Setup, Data Entry, Service Updates, Account Suspension, Price Entry, Billing Adjustments, Customer Contact, Business Development

• Manage and grow the current customer base while interacting with potential and targeted prospects.
• Serve as a reliable and responsive point of contact for customers, including order placement, tracking, scheduling, quoting, invoicing, and troubleshooting.
• Collaborate with Packaging Consultants to provide customers with value-added packaging consulting services, including design, innovation, logistics, global sourcing, and marketing.
• Complete a training program to learn about the business, industry, and sales process.
• Contribute to a high-growth, customer-focused team by leveraging exceptional customer skills.
• Understand and educate clients on Drupal terminology and project workflow
• Support training of the client end users on all site functionality
• Support the documentation of end solution and preparation of project to a “support ready” state
• Delivering THP’s value proposition to clients
• Leading client calls (program kick-off call, pre-production call)
• Leading internal client briefs as a passionate brand champion for all clients
• Leading development of all pre-production documents, including working collaboratively with the Props department & Content Production team to deliver on the brand’s style
• Arranging client product shipment, and runs any follow-up inquiries to ensure it arrives on time
• Running production date for all clients (get clients settled upon arrival, join virtual studio for remote clients, etc.)
• Keeping all content program information up-to-date using THP’s program management software

Skills: Customer Management, Client Communication, Sales Support, Packaging Consultation, Training, Documentation, Project Coordination, Program Management

• Point of contact for assigned Commercial business account in regards to managing all aspects of the order management process.
• Processing complex orders in a timely manner via phone, email, EDI and/or fax
• Answering phone calls and messages regarding the status of an order
• Replying and managing high volume of emails from the Customers as well as other departments 
• Ensuring orders are error free and making jobsite precalls 
• Checking order status, inventory and making changes to existing orders multiple 
• Pull orders forward to meet revised delivery dates
• Transferring calls to other departments (Billing, Warranty, Technical services, etc 
• Communicating product or procedure changes to applicable party
• Communicate alternative choices to customers and sales personnel when product is unavailable. 

Skills: Account Management, Order Processing, Customer Service, Email Handling, Order Accuracy, Inventory Check, Delivery Scheduling, Cross-Department Communication

• Act as a point of contact for executive project sponsors and external project teams by providing these clients with high-value solutions
• Act as a main point of contact for ongoing client engagement
• Schedule and prepare regular account reviews
• Create and update short and long term account roadmaps
• Assist Account Managers in building the client’s business and generating new strategies for agency-client partnerships
• Assist Account Managers in achieving outbound and inbound sales targets
• Coordinate and lead meetings, both internal and external
• Assist project team members, agency resources, and the project workflow process
• Offer support in authoring project documents (ie findings, recommendations, technical specifications) with the assistance of other team members
• Influence the client to make clear, quick, and concise project decisions
• Provide clear communication specifications on agency management system with current account information provided by service team
• cation between the client and web development team
• Offer various or alternative solutions to feature requests
• Identify “out of scope” items
• Support internal project coordination as required and QA review all completed work
• Provide client with innovative short and long term strategic marketing and technical guidance
• Participate in networking events within the SWO community

Skills: Client Engagement, Account Management, Scheduling, Strategic Planning, Sales Support, Meeting Coordination, Document Support, Solution Identification

• Provide supporting information by educating customers on products or alternative choices.
• Provide internal and external departments with order information and reports as necessary or upon request.
• Partner with Sales, Supply Chain, and Plants to ensure all customer/product issues are addressed in a timely manner.
• Follow through to ensure customer satisfaction, including but not limited to, making outbound
• Provide alternate product options to customers to improve scheduled ship date
• Maintain training on all products and processes, attend training sessions
• Maintain proper customer contact information including email, fax, phone and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
• Process all Returned Material Requests (RMA’s) according to policy, communicate with all necessary individuals to assure timely pick up of material.
• Assist with special projects as needed and perform overtime
• Actively participate in the Customer Care Alternative Workplace and Laptop Programs to ensure business continuity at all times. 

Skills: Customer Education, Order Processing, Collaboration, Customer Satisfaction, Product Recommendations, Training, Data Maintenance, RMA Management

• Detail-oriented, Strong organizational skills, flexible, and efficient.
• Ability to multi-task and prioritize multiple projects/requests.
• Must be focused on continuous improvement and be self-motivated.
• Advanced Excel and Microsoft Office skills
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization.
• Ability to read and interpret documents such as instructions and procedure manuals.
• Ability to create and write reports.
• Adapts to shifts in priorities and urgencies
• Exhibits good interpersonal skills, collaborates with others, maintains composure when faced with difficult situations and personalities
• Experience in radio role

Qualifications: BA in Public Relations with 1 year of Experience

• Agency Experience or previous internship
• Advanced level proficiency in Microsoft Office Suite: Microsoft Excel, Word, Outlook and PowerPoint.
• Keen attention to detail, accuracy, and personal accountability.
• Ability to communicate clearly and professionally, both in writing and verbally.
• Ability to proofread documents and provide quality control.
• Possess a strong work ethic and willingness to help with any tasks.
• Problem-solving in complex situations.
• Pleasant, positive attitude.
• Time management ability to prioritize, organize and manage multiple tasks.
• Solid technical understanding of the television or film distribution industry
• Must also be able to work independently and take ownership of projects.

Qualifications: BA in Business Administration with 2 years of Experience

• Excellent customer service and relationship-building skills.
• Good analytical, organizational and problem-solving skills.
• Capable of evaluating business problems and applying experience and knowledge to identify appropriate and effective solutions.
• Ability to simultaneously manage multiple projects diverse in scope and complexity.
• Excellent oral and written communication skills, good presentation skills.
• Ability to resourcefully gather, analyze, interpret and distill data and provide comprehensive assessments.
• Proficient in Microsoft Office Suite, especially Excel, PowerPoint, Word and Outlook.
• Working knowledge of third-party logistics, warehousing or supply chain support services.
• Experience serving in a client or customer service capacity, or relevant client-facing experience
• Adept at using or quickly learning various ERP, CRM and reporting systems, including Salesforce, ASW and BaaN.
• Ability to manage competing priorities effectively
• Ability to collaborate effectively with different work styles and personalities

Qualifications: BA in Communications with 4 years of Experience

• Top-notch organizational, time management and oral/written communication skills
• Advanced knowledge of Microsoft Office programs, specifically Excel and Power Point
• Possesses a high degree of professionalism and an eye for detail
• Administration experience 
• Sales support experience as well as salesforce.com
• Familiarity working with Agencies
• Must be highly organized and able to work in a fast-paced, large team environment.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Proficiency with Microsoft Office, inventory, internet, order processing, and database software.
• Proven ability to achieve sales quotas.
• Ability to independently manage sales territory and plan to meet or exceed sales quotas.
• Demonstrated goal attainment track record over plan year and or training application period.
• Ability to collaborate and be a team player

Qualifications: BA in Marketing with 2 years of Experience

• Sales experience (as KA sales or CSM) 
• Fluent in written and spoken English and Vietnamese
• Competency in MS Office “excel”, with developed reporting skills as well as power point and word
• Proficiency in Excel, Word, PowerPoint, and Microsoft Outlook
• Strong analytical, organizational, verbal, and written communication skills
• Previous advertising/media experience and exposure
• Social media savvy
• Knowledge of Matrix, Strata, TapScan and WO
• Previous successful experience in a Client Relationship industry
• Ability to be successful in working a fully remote position
• Previous experience in Home Improvement 
• Strong time management skills
• Ability to thrive in a fast-paced, energetic environment

Qualifications: BA in Advertising with 3 years of Experience

• Experience in a professional advertising agency, marketing, or communications environment.
• Strong written and oral communication skills.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), MailChimp, Illustrator, InDesign, Photoshop, and Premiere Pro are an absolute requirement.
• Excellent attention to detail and proofreading skills.
• Proven ability to collaborate and be a team player.
• Positive attitude and strong work ethic.
• Strong analytical and problem-solving skills.
• Exceptional project and time management skills with the ability to deliver on-time results in a fast-paced environment.
• Ability to adapt to changing requirements and priorities.
• Proactive with taking on assignments and additional responsibilities.
• Ability to grasp numerous processes/systems
• Demonstration of appropriate sense of urgency

Qualifications: BA in Public Relations with 5 years of Experience

• Experience in commercial property preferable
• Experience in the using property database would be an advantage
• Powerpoint and excel experience
• Attention to detail
• Good organisational skills
• Client orientated, capable to adapt to a changing and demanding environment
• Ability to work under time pressure and to meet deadlines while managing conflicting priorities
• Strong communication skills
• Proven attention to detail, very good written and oral communication skills, systems acumen
• Customer service experience.
• Prior distribution, credit, logistics, or supply chain experience 
• Must have strong interpersonal, cross-cultural skills.

Qualifications: BA in Business Administration with 2 years of Experience

• Account or project management experience in digital channels, or comparable experience in client services, public relations, or project management experience.
• Experience with managing programs in a regulated industry ideally pharmaceuticals or MedTech.
• Understanding and hands-on experience across channels such as interactive media, web site planning, design and development, user experience, mobile, responsive design, mobile app design, motion design/video, print, or content production.
• Understanding or interest in engaging healthcare professionals and patient audiences to motivate and drive action and engagement.
• Experienced in Life Sciences principles, e.g. MLR review processes and requirements, Fair Balance, branded vs. unbranded restrictions, etc.
• Fluency in digital media channels including Paid Search, Search Engine Optimization, Programmatic Media, Video Marketing, Social Media, etc.
• Experience in Oncology, Neurology, Rare Disease, Patient Services, Vaccines or related areas.
• Project management experience, preferably on website design/development or digital marketing projects.
• Familiarity with Agile design and development methodologies.
• Familiarity with modular content or content production.
• Familiarity with multi-channel data integrations for analytics and insights generation a plus.
• Superb attention to detail and organization skills.
• High responsiveness to a changing landscape of priorities, timelines, and client requirements.
• Outstanding interpersonal, written and presentation skills.

Qualifications: BA in Communications with 3 years of Experience

• Experience within the hospitality/hotel/events or catering industry
• Ability to work in a fast-paced environment
• Ability to meet tight deadlines of proposal turnaround time
• Excellent communication skills (phone, in-person and via email)
• Time management skills
• Strong attention to detail
• Proficient in using computers and Microsoft Office Applications (Word, Excel, Outlook)
• Credit and collections or billing experience
• Strong analytical and decision-making skills and must be able to set priority and work within time constraints
• Strong ethics and work as an effective, collaborative team member
• Energetic, able to adhere to deadlines in a timely manner

Qualifications: BA in Marketing with 3 years of Experience

• Positive, upbeat attitude, extremely organized
• Excellent verbal and written communicator
• Thrive in a fast-paced and ever-changing environment
• Ability to be nimble and resourceful, work under tight deadlines and respond to shifting priorities across multiple client accounts
• Ability to build and nurture strong working relationships
• Experience at a digital, marketing, or advertising agency 
• Excel knowledge highly 
• Knowledge and experience in GMP 
• Ability to peer review data to ensure data is well organized with complete documentation
• Able to manage databases in a clean manner
• Customer focused/data management experience 

Qualifications: BA in Advertising with 2 years of Experience