Job Summary: 

• Provides a proactive approach to service for Oilers Season Seat Holders in an effort to maintain and increase revenue
• Maintains relationships and the retention of ~1,000 Season Seat accounts including hosting/hospitality requirements
• Quickly respond, resolve, and proactively anticipate customer challenges, complaints, requests, and inquiries by being an expert on all products, benefits, and services
• Assist during gamedays in ensuring an exceptional experience for all ticketed guests. 
• Accurately enter all touchpoints and client profile information gathered in the CRM system for reporting, updating, and account relationship purposes
• On a daily basis, facilitates ongoing touchpoint programs phone calls, emails, texts, in-seat visits, interactions at special events, and hosting experiences
• Identify and convert on incremental revenue opportunities for existing clients
• Assists with ticket service issues that may arise within the department by demonstrating excellent teamwork and collaboration
• Prepares event night reporting in relation to assigned accounts working to resolve any service issues that may need post-event resolution
• Assist with Season Seat Holder events and projects including organizing, setup, check-in, operations and execution
• Daily creation of detailed account financial statements - payments, credits, details
• Processes payments in accordance with payment plans
• Facilitates AR calls to clients with past-due payments

Skills on Resume: 

• Customer Retention (Soft Skills)
• Relationship Management (Soft Skills)
• Problem Solving (Soft Skills)
• CRM Data Entry (Hard Skills)
• Revenue Generation (Soft Skills)
• Team Collaboration (Soft Skills)
• Event Management (Hard Skills)
• Payment Processing (Hard Skills)

Job Summary: 

• Responsible for daily Community Management of client’s social presence in the following channels: Facebook, Twitter, LinkedIn, YouTube, Pinterest, and Instagram  
• Responsible for scheduling daily content across social media channels
• Responsible for raw data pulls and management of ongoing reports
• Assists with channel reporting, analytics, and social listening
• Assist with other social media projects and tasks as needed including but not limited to sub-brand handle management, strategic projects, participating in team brainstorms, uploading YouTube videos, etc.
• Play an integral role in managing the job execution of owned projects, as well as assisting the Account team with daily responsibilities
• Assists with managing the editorial calendar
• Assists with developing weekly social content ideas and preparing creative briefs
• Manages live link distribution of published social content
• Assists in coordinating digital event activations
• Manages externally supplied files and weekly creative assets
• Manages monthly eNewsletter process coordinating with account, development and client
• Learn the client business and keep abreast of news related to the industry, sharing with internal team
• Monitor the brands’ immediate competitive set, including social media and continually increasing knowledge of the brands target audience on social
• Lead effort to keep abreast of the social media landscape and changes

Skills on Resume: 

• Community Management (Hard Skills)
• Content Scheduling (Hard Skills)
• Data Reporting (Hard Skills)
• Social Media Analytics (Hard Skills)
• Project Coordination (Soft Skills)
• Editorial Calendar Management (Hard Skills)
• Creative Brief Development (Soft Skills)
• Industry and Competitor Monitoring (Soft Skills)

Job Summary: 

• Collaborate with people at all levels and thrive in an engaging environment.
• Contribute to successful outcomes for teams and clients by taking an active, hands-on approach.
• Leverage excellent written and spoken communication skills to effectively communicate with clients and colleagues.
• Interview candidates for and oversee intern program with input from supervisors 
• Assist the day-to-day account team
• Understand client goals and objectives
• Become familiar with the client, its competitors, and the marketplace, industry, or sector in which it competes
• Understand concept of billable hours and how it affects company profit and loss
• Work with Search Account manager team to analyze advertiser campaign performance
• Identify up-sell and cross-sell additional search advertising opportunities and provide deep Search Advertising campaign optimization.
• Develop campaign optimization proposal based on keyword expansion list, new targeting attributes, improved titles and descriptions, additional Match Types, new features and bidding strategy. 
• Collaborate with the Search Account Manager to develop a deep understanding of client ROI/CPA goals, website architecture, product/service update schedules, marketing philosophy, demographics, etc.
• Ensure quality by enforcing standard policies and procedures.
• Review and provide feedback on new processes, product, and tool releases that will improve operational efficiencies.
• Help foster innovation and thought leadership within the team regarding tools, process and sales approach.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Client Communication (Soft Skills)
• Intern Program Oversight (Hard Skills)
• Account Support (Hard Skills)
• Market and Competitor Analysis (Hard Skills)
• Billable Hours Understanding (Soft Skills)
• Campaign Optimization (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Creating client meeting agendas and scheduling, creating notes, and ensuring communication occurs with internal teams
• Understanding the client’s key business objectives and scope of engagement
• Timely acknowledgement of client requests
• Transferring client requests into tasks/projects
• Meeting deadlines internally and externally
• Partnering with Project Managers to manage internal workflow of client work through the agency
• Building internal relationships across functional teams
• Keeping attuned to client relationship health
• Learning client industries and categories
• Learning all facets of Drake Cooper's offerings
• Set up renewal, marketing and other practice templates
• May manage a small book of business
• Begin to participate in client presentations, renewal marketing, and the strategic planning process
• Update specifications on the agency management system with current account information provided by service team
• Prepare and transmit invoices in accordance with WS Service Standards
• Work with accounting to resolve client billing issues

Skills on Resume: 

• Agenda and Scheduling (Hard Skills)
• Client Insight (Soft Skills)
• Request Management (Hard Skills)
• Deadline Management (Soft Skills)
• Workflow Coordination (Hard Skills)
• Team Collaboration (Soft Skills)
• Industry Knowledge (Hard Skills)
• Billing Management (Hard Skills)

Job Summary: 

• Maintain and send client clip books, files, and reports (may include copies, assembly, etc.)
• Schedule, prepare materials and presentations for, and set up for client meetings (may include preparing the room, providing beverages and/or food, or scheduling a Go To Meeting)
• Distribute mail, coordinate FedEx shipments, order office supplies 
• Understand concept of account budgets
• Submit timesheets and expense reports on time
• Oversee intern projects and train on all necessary research and media tools
• Investigate client and client-related information for supervisor(s) via the internet, online databases, publications, directories, CMI, Factiva searches, etc.
• Draft news releases, fact sheets, media advisories, and other general press materials to be reviewed by a supervisor
• Write pitch letters to media to be reviewed by a supervisor
• Coordinate logistics for events with input from the supervisor
• Maintain social media channels with input from the supervisor
• Serve as contact for select media
• Execute pitch calls to media
• Update media and social media lists/databases

Skills on Resume: 

• Report Management (Hard Skills)
• Meeting Coordination (Soft Skills)
• Office Logistics (Hard Skills)
• Budget Awareness (Soft Skills)
• Time Management (Soft Skills)
• Intern Oversight (Soft Skills)
• Research Skills (Hard Skills)
• Media Relations (Soft Skills)

Job Summary: 

• Coordinate communication with clients through fax, certified mail-outs, priority mail, and e-mail
• Coordinate all aspects of the client account and facilitate the sale of products
• Send out date-sensitive material, notices, and other documentation 
• Facilitate the correcting of benefits and claims by working with internal departments
• Record communication and information in the appropriate computer system
• Contact the appropriate carrier/provider with benefit/claim inquiries or eligibility problems
• Review notices and follow up with clients for additional information 
• Mail forms to clients and route completed forms to various units for processing
• Run reports for clients 
• Create appropriate manuals and guides for clients
• Complete appropriate notices for internal departments to notify client of plan change or termination
• Prepare client proposal documents and coordinate marketing documents to send to the client
• Serve as a lead point of contact for clients
• Work closely on the national account(s) to grow the business with speed and efficiency.
• Organize and enter product and SKU information in the POL and/or Retail Link portal site to set up new items, and enter pricing and PID info.

Skills on Resume: 

• Communication Coordination (Soft Skills)
• Account Management (Soft Skills)
• Document Handling (Hard Skills)
• Claims Resolution (Hard Skills)
• Data Entry (Hard Skills)
• Client Follow-up (Soft Skills)
• Proposal Preparation (Hard Skills)
• Product Setup (Hard Skills)

Job Summary: 

• Assist in development, revision and adaptation of invitations to attendees
• Communicate with client marketing team on attendee lists
• Organizes meetings including attendees, clients and materials
• Communicates with clients, attendees, and team members through all phases of project to ensure customer satisfaction
• Acts as a primary contact point with meeting attendees
• Provides on-site coordination for assigned meetings
• Assist on-site with travel arrangements and accommodations
• Maintains accurate records in an internal database
• Coordinates post-meeting follow-up, such as processing expense reports, updating the database, gathering compliance documents, and processing honoraria
• Manages on-site registration, may manage on-site staffing
• Resolves or follows up with on-site emergencies
• Managing timelines and resources in conjunction with the Account Manager/Director ensuring that the team knows the project status and next steps.
• Supporting smooth running, operations, logistics, and infrastructure
• Assisting the team with calendar management and travel itineraries/arrangement

Skills on Resume: 

• Invitation Development (Hard Skills)
• Client Communication (Soft Skills)
• Meeting Coordination (Hard Skills)
• Customer Satisfaction Management (Soft Skills)
• On-site Coordination (Hard Skills)
• Database Management (Hard Skills)
• Post-meeting Follow-up (Hard Skills)
• Timeline and Resource Management (Soft Skills)

Job Summary: 

• Support Account Team with day-to-day client services
• Develop in-depth knowledge of the industry and clients’ business needs
• Assist in the development, implementation and monitoring of media/marketing plans
• Proofread copy, artwork, layout and mechanicals including, but not limited to digital, TV and radio spots and storyboards and scripts
• Develop and maintain strong active relationships with vendors
• Assist with correspondence, meeting reports, status reports, proposals and other materials relating to account management
• Identify opportunities for performance improvement and make recommendations to clients based on those opportunities
• Assist in the monitoring of campaign results by compiling data and updating reports on an ongoing basis
• Assist with the creation of project scope and proposals
• Building an understanding of the client's business and structure
• Exposure to working as part of the Account Management team in a client-facing environment
• Updating weekly client status reports, revenue forecast reports, resourcing requests, and invoicing
• Review project budget on a weekly basis to ensure projects are tracking accordingly
• Learning how to budget, forecast, invoice, and maintain tight management of ongoing project budgets
• Distill all client inputs and distribute relevant project and sector knowledge to the wider project team

Skills on Resume: 

• Client Service Support (Soft Skills)
• Industry Knowledge Development (Hard Skills)
• Media and Marketing Planning (Hard Skills)
• Proofreading and Quality Control (Hard Skills)
• Vendor Relationship Management (Soft Skills)
• Performance Analysis (Hard Skills)
• Campaign Data Monitoring (Hard Skills)
• Budget and Forecast Management (Hard Skills)

Job Summary: 

• Assist salespeople with any new business or project-related tasks.
• Assist in the coordination of vendor and subcontractor details including Pricing, Fabrics & Finishes, Freight coordination & Logistics, and Data & Electrical considerations.
• Continued personal growth and proficiency leading to subsequent responsibility as account manager/executive.
• Complete all necessary forms and documents to ensure the success of projects now and in the future. e.g. project start-up, work orders, punch lists, product forms, etc.
• Develop an understanding of adjacent department (Service, Design, Client Services, etc.) processes and requirements 
• Allow yourself to be as effective as possible on projects.
• Ensure the accuracy of specifications and coordination of all key details and action items.
• Prepare color boards, presentations, proposals and other company / customer-related documents 
• Comprehensive, accurate, and clearly communicate pertinent details.
• Maintained client requirements from job folders, project details, communication of order status, order adjustments, installation timing, and site details to punch list administration and completion.
• Take direction from the sales manager, and assigned account manager(s) / executive(s).
• Meet independently with smaller or ongoing customers to determine product and service needs reply with timely, price-appropriate and functionally effective solutions.
• Conduct compliance reviews of customer’s products
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Build and maintain strong, long-lasting client partnerships

Skills on Resume: 

• Sales Support (Soft Skills)
• Vendor and Subcontractor Coordination (Hard Skills)
• Personal Development (Soft Skills)
• Document Preparation (Hard Skills)
• Cross-Departmental Understanding (Soft Skills)
• Detail Orientation (Soft Skills)
• Presentation and Proposal Preparation (Hard Skills)
• Client Relationship Building (Soft Skills)

Job Summary: 

• Provide phone support to clients and customers by answering inbound calls
• Answer any client questions and add value to the client relationships
• Maintain knowledge of certain regulations
• Assist the Operations Department in gathering data and information on accounts
• Review and investigate new business passed by accounts
• Update and maintain department job aids and training material
• Assist in the transition of tasks and assignments
• Manage all daily and weekly client reporting requirements
• Complete special projects upon request
• Master agency processes, logistics, and workflow for all types of projects and services that the Agency delivers.
• Establish effective relationships across agency multidisciplinary teams.
• Monitor communication via agency project management system and provide all relevant information to team members in a timely manner.
• Project management and execute tactics within the client-approved marketing plan. 
• Prepare reports of marketing plan performance data to aid and inform senior team members in guiding marketing strategy.

Skills on Resume: 

• Client Support (Soft Skills)
• Relationship Building (Soft Skills)
• Regulatory Knowledge (Hard Skills)
• Data Gathering and Analysis (Hard Skills)
• Training Material Maintenance (Hard Skills)
• Task Transition Management (Soft Skills)
• Reporting and Documentation (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Develop comprehensive and detailed work orders that are fully actionable and provide a reasonable time frame for execution.
• Work closely with project management and production to make sure projects stay on time and on budget. 
• Ensure accuracy and input within C&P to track and manage jobs.
• Assist in the preparation of weekly or biweekly status updates with clients.
• Strive for complete accuracy in all work that leaves the agency.
• Manage job openings, estimate creation, and billing.
• Maintain accurate and updated timesheets.
• Assist in the development of competitive reviews and client industry trend updates.
• Follow the industry passionately and report on new trends.
• Contribute to agency informational needs of client marketing reviews and presentations.
• Take comprehensive meeting notes both internally and with the client and be able to accurately articulate next steps. 
• Begin to develop written and oral presentation skills for logical, concise, persuasive, and thoughtful communications. 
• Master writing client meeting summaries, and help the team create rationale to sell the agency’s work.
• Learn how to lead the weekly or bi-weekly status meeting. 
• Communicate effectively and efficiently with an internal team.

Skills on Resume:

• Work Order Development (Hard Skills)
• Project Coordination (Soft Skills)
• Data Accuracy and Management (Hard Skills)
• Client Communication (Soft Skills)
• Job Estimation and Billing (Hard Skills)
• Industry Research and Trend Analysis (Hard Skills)
• Meeting Note Taking (Soft Skills)
• Presentation Skills Development (Soft Skills)

Job Summary: 

• Assist the account team with servicing and internally managing accounts. 
• Contribute to projects to make sure they are completed on time and on budget. 
• Expected to excel at these skills both internally and with clients. 
• Build category and advertising industry knowledge base
• Assist on assignments from client input to final delivery of assets or output.
• Learn how to own the development of production budgets and schedules, material accuracy, trafficking, and other technical aspects of material production.
• Master time management and be able to juggle multiple tasks at various stages of the development process simultaneously.
• Follow up proactively on all projects
• Ensure all team members and clients continue to move forward in a timely and organized way.
• Build client trust through clear communication, a positive attitude, and proactively understand needs.
• Effectively manage to keep the supervisor informed.
• Provide contract processing assistance
• Prepare monthly billing reports and quarterly audit reports

Skills on Resume: 

• Account Servicing (Soft Skills)
• Project Coordination (Hard Skills)
• Industry Knowledge Building (Hard Skills)
• Budget and Schedule Management (Hard Skills)
• Time Management (Soft Skills)
• Proactive Follow-up (Soft Skills)
• Client Communication (Soft Skills)
• Reporting and Billing Management (Hard Skills)

Job Summary: 

• Act as the through-line of communication between the creative team and the client
• Creating and managing plans and schedules internally and translating them into high-level Gantt charts 
• Following up with client requests and ensuring each task is completed and closed according to schedule
• Understanding and managing deliverables in scope and track associated hours to mitigate scope creep
• Communicating with partners and vendors for accurate bidding and specification requirements
• Coordinating the production, printing, shipping, or fulfillment of requests
• Creating and maintaining project documentation 
• Creative briefs, schedules/timelines, reference material, specifications, budgets, purchase orders, and contractual requirements
• Ensuring all job-related materials are properly archived upon completion of a job
• Provide a variety of services to assigned clients
• New client trainings/walkthroughs, technical support and account management
• Deliver periodic business reviews to Clients
• Liaison with VP & Head of Strategic Partnerships on account management goals and objectives
• Communicate the progress of initiatives to internal and external stakeholders
• Create and maintain client database and files
• Capture and share product feedback with Sourcepoint engineering and product management teams

Skills on Resume: 

• Client Communication (Soft Skills)
• Project Scheduling (Hard Skills)
• Task Management (Hard Skills)
• Scope Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Project Documentation (Hard Skills)
• Account Management (Soft Skills)
• Stakeholder Reporting (Soft Skills)