Ethan Miller

Austin, TX

(512) 438-2197

ethan.miller@gmail.com

linkedin.com/in/ethanmiller

SUMMARY

Results-driven Account Coordinator with 1+ years of experience in client support, order processing, and data reporting within operations and service environments. Proven record of improving order accuracy by 20% and reducing response time through efficient workflow coordination. Expertise in CRM Systems and Order Management to optimize service delivery, mitigate operational delays, and drive consistent client satisfaction.

SKILLS

CRM Systems

Order Processing

Data Reporting

Client Support

Workflow Coordination

Document Management

EXPERIENCE

Account Coordinator

BrightCore Logistics Solutions, Austin, TX

June 2024 - Present

• Processed 35+ daily client orders and inquiries, improving response efficiency by 25% through structured ticketing and communication workflows.
• Coordinated shipment scheduling and tracked order fulfillment, reducing delivery delays by approximately 20% across assigned accounts.
• Maintained CRM records and updated client data, improving reporting accuracy and supporting real-time visibility into account activity.
• Collaborated with internal teams to resolve order issues, reducing turnaround time for issue resolution by 15%.

Operations Assistant

Summit Retail Services, Austin, TX

January 2023 - May 2024

• Supported order entry and documentation processes, ensuring 100% data accuracy across inventory and client records.
• Assisted in generating weekly reports, improving data transparency, and supporting operational decision-making.
• Coordinated communication between departments, enhancing workflow efficiency and reducing processing errors by 10%.

EDUCATION

Bachelor of Business Administration

University of Texas at Austin, Austin, TX

Danielle Brooks

Chicago, IL

(312) 667-9045

danielle.brooks@outlook.com

linkedin.com/in/daniellebrooks

SUMMARY

Results-driven Account Coordinator with 3+ years of experience in client management, campaign coordination, and data analysis within marketing and operations. Proven record of improving campaign performance by 18% and reducing billing discrepancies by 20%. Expertise in Campaign Management and Data Reporting to optimize workflows, mitigate operational inefficiencies, and drive measurable client outcomes.

SKILLS

Campaign Management

Data Analysis

CRM Systems

Billing Operations

Project Coordination

Client Reporting

EXPERIENCE

Account Coordinator

NorthBridge Marketing Group, Chicago, IL

March 2023 - Present

• Coordinated campaign execution and client deliverables, improving on-time completion rates to over 95% across multiple accounts.
• Analyzed campaign performance data and delivered insights, increasing engagement metrics by approximately 18%.
• Managed client communications and reporting, reducing response time by 30% and strengthening account satisfaction.
• Reconciled billing and resolved discrepancies, improving financial accuracy and reducing errors by 20%.

Account Support Specialist

Midwest Digital Solutions, Chicago, IL

July 2021 - February 2023

• Assisted in RFP development and media planning, improving proposal turnaround time by 25%.
• Maintained CRM systems and tracked deliverables, enhancing workflow transparency and reducing missed deadlines.
• Collaborated with cross-functional teams to support campaign launches, improving execution efficiency by 15%.

EDUCATION

Bachelor of Science in Marketing

DePaul University, Chicago, IL

Christopher J. Reynolds

New York, NY

(646) 902-7713

chris.reynolds@protonmail.com

linkedin.com/in/christopherjreynolds

PROFESSIONAL SUMMARY

Results-driven Account Coordinator with 6+ years of experience in account management, operations coordination, and performance analytics within marketing and client services. Proven record of increasing client retention by 25% and improving operational efficiency by 30% through process optimization and data-driven strategies. Expertise in Project Management and Performance Reporting to optimize account workflows, mitigate service risks, and drive scalable business outcomes.

CORE SKILLS

Account Management

Project Coordination

Performance Reporting

CRM Systems

Process Optimization

Client Retention

EXPERIENCE

Senior Account Coordinator

HarborPoint Integrated Services, New York, NY

January 2022 - Present

• Managed high-volume client portfolios, improving retention rates by 25% through proactive relationship management and performance optimization.
• Directed cross-functional project workflows, increasing operational efficiency by approximately 30% across campaign execution cycles.
• Developed reporting frameworks and dashboards, enhancing data visibility and enabling faster strategic decision-making.
• Oversaw billing, contracts, and financial tracking, reducing discrepancies by 20% and improving revenue accuracy.

Account Coordinator

Empire Marketing & Operations, Brooklyn, NY

June 2019 - December 2021

• Coordinated client campaigns and operational deliverables, achieving 95%+ on-time project completion across accounts.
• Analyzed campaign and financial data to identify growth opportunities, contributing to revenue increases of approximately 15%.
• Led client communications and reporting processes, improving response efficiency by 30% and strengthening client satisfaction.
• Supported process improvement initiatives, reducing workflow bottlenecks and enhancing team productivity.

EDUCATION

Bachelor of Business Administration in Marketing

Baruch College, New York, NY

• Collaborated with cross-functional stakeholders and clients to deliver campaign outcomes, applying hands-on execution that improved team productivity and contributed to achieving performance targets across multiple advertising accounts.
• Supported Search Account Manager teams by analyzing advertiser campaign performance data, identifying optimization opportunities that increased ROI efficiency and improved CPA metrics by approximately 20% across active campaigns.
• Developed detailed optimization proposals, including keyword expansion, targeting enhancements, and bidding strategies, driving measurable improvements in click-through rates and conversion performance across search advertising initiatives.
• Communicated client goals, market insights, and campaign updates through clear written and verbal channels, strengthening client relationships and ensuring alignment with evolving business objectives and competitive positioning.
• Coordinated intern program activities, including candidate interviews and oversight, enhancing program structure and improving onboarding efficiency while maintaining alignment with supervisor expectations and team capacity needs.
• Enforced operational standards and reviewed new tools and processes, contributing actionable feedback that improved workflow efficiency, reduced execution errors, and supported continuous innovation within account management practices.

Core Skills:

• Search Advertising
• Campaign Optimization
• Data Analysis
• Keyword Research
• Performance Tracking
• Process Improvement

• Executed daily Community Management across Facebook, Twitter, LinkedIn, YouTube, Pinterest, and Instagram, maintaining a consistent brand voice while increasing audience engagement rates by over 18% across key client accounts.
• Scheduled and published high-volume content calendars across multiple platforms, ensuring 100% on-time delivery while aligning posts with campaign objectives and optimizing reach through platform-specific best practices.
• Analyzed raw performance data and generated weekly and monthly reports, identifying trends that informed strategy adjustments and improved content performance metrics by approximately 22% over reporting periods.
• Supported editorial calendar planning and developed weekly content concepts and creative briefs, enhancing campaign cohesion and contributing to a 15% increase in campaign engagement efficiency.
• Coordinated digital activations, eNewsletter production, and asset management workflows, streamlining cross-functional collaboration and reducing content delivery turnaround times by 25% across projects.
• Monitored competitive landscape and social trends, applying insights to refine targeting strategies and strengthen audience alignment, while supporting Account Team execution of integrated marketing initiatives.

Core Skills:

• Social Analytics
• Content Scheduling
• CRM Platforms
• Data Reporting
• Audience Insights
• Campaign Management

• Delivered proactive account management for ~1,000 Season Seat Holders, strengthening retention and expanding revenue through tailored service strategies within a professional sports entertainment environment.
• Managed multi-channel touchpoints including calls, emails, texts, in-seat visits, and events, achieving consistent engagement metrics while resolving 95%+ of client inquiries within same-day service standards.
• Resolved customer challenges and service issues by leveraging deep product expertise, improving satisfaction scores, and reducing complaint escalations by approximately 20% across assigned Season Seat accounts.
• Coordinated gameday hospitality and ticketing operations for thousands of guests, ensuring seamless experiences while identifying upsell opportunities that increased incremental revenue from existing clients by 15%.
• Maintained accurate CRM records for all client interactions and financial activities, supporting reporting accuracy and enabling data-driven decisions that improved account retention and forecasting reliability.
• Processed payments, facilitated AR collections on overdue accounts, and prepared event-night financial reports, reducing outstanding balances by 25% while ensuring compliance with structured payment plans.

Core Skills:

• CRM Systems
• Account Management
• Revenue Optimization
• Payment Processing
• Data Reporting
• Client Retention

• Coordinated client communications by creating meeting agendas, scheduling sessions, and documenting notes, ensuring alignment across internal teams while improving response times to client requests by over 30%.
• Translated client requests into actionable tasks and managed timelines with Project Managers, consistently meeting 100% of internal and external deadlines across multiple concurrent account workflows.
• Maintained accurate account data and updated specifications within the agency management system, supporting reporting accuracy and enabling seamless collaboration across service, finance, and delivery teams.
• Prepared and transmitted invoices in accordance with WS Service Standards, resolving billing discrepancies with accounting and reducing payment delays by approximately 20% across assigned client accounts.
• Supported strategic planning and renewal processes by contributing to presentations and managing a small book of business, strengthening client retention, and expanding engagement opportunities.
• Monitored client relationship health and industry trends, applying insights to improve service delivery, enhance cross-functional collaboration, and align account strategies with evolving business objectives.

Core Skills:

• Account Coordination
• Workflow Management
• CRM Systems
• Invoice Processing
• Client Reporting
• Project Tracking

• Maintained and distributed client clip books, reports, and media files, ensuring timely delivery and accuracy while supporting account teams with organized documentation across multiple concurrent client engagements.
• Coordinated client meetings by scheduling sessions, preparing presentation materials, and managing logistics, including virtual setups and on-site arrangements, improving meeting readiness and execution efficiency by 25%.
• Researched client industries and media landscapes using databases such as Factiva and CMI, delivering actionable insights that informed strategy development and enhanced campaign targeting accuracy.
• Drafted press materials, including news releases, fact sheets, and media advisories, contributing to successful media outreach efforts that increased earned media placements by approximately 15%.
• Executed media outreach through pitch calls and maintained updated media and social databases, strengthening journalist relationships and improving response rates across targeted communication campaigns.
• Oversaw intern projects and supported event logistics while managing social media updates, ensuring consistent execution quality and improving team productivity through structured training and coordination processes.

Core Skills:

• Media Relations
• Content Writing
• Database Research
• Event Coordination
• Social Media
• Campaign Execution

• Coordinated multi-channel client communications, including fax, certified mail, and email, ensuring timely delivery of critical documents while maintaining accurate records within internal systems for compliance and tracking purposes.
• Managed end-to-end client account activities, facilitating product sales and serving as primary contact, contributing to improved client satisfaction and supporting revenue growth across national account portfolios.
• Resolved benefits and claims issues by collaborating with internal departments and external carriers, reducing processing delays by approximately 20% and ensuring accurate eligibility and claim resolution outcomes.
• Prepared and distributed time-sensitive notices, proposals, and marketing materials, supporting client decision-making processes and increasing turnaround efficiency for account updates and plan changes.
• Maintained detailed client data, generated reports, and developed manuals and guides, enhancing transparency and enabling clients to better understand products, processes, and service offerings.
• Organized and entered product and SKU data into POL and Retail Link systems, ensuring accurate pricing and product setup while streamlining onboarding workflows for new items and improving operational efficiency.

Core Skills:

• Account Coordination
• Claims Processing
• CRM Systems
• Data Reporting
• Retail Systems
• Document Management

• Coordinated end-to-end meeting logistics, including invitations, attendee management, and materials preparation, ensuring seamless execution across multiple events while improving attendee satisfaction scores by over 20%.
• Managed client and attendee communications throughout project lifecycles, serving as primary contact and maintaining alignment across stakeholders to ensure timely delivery of milestones and project objectives.
• Oversaw on-site event operations, including registration, staffing, and travel coordination, resolving real-time issues and reducing operational disruptions by approximately 25% during high-volume meetings.
• Maintained accurate records and processed post-meeting activities such as expense reports, compliance documentation, and honoraria, improving data integrity and reducing reconciliation errors across internal systems.
• Collaborated with Account Manager and Director to manage timelines, resources, and project status updates, ensuring 100% visibility of next steps and enhancing cross-functional team coordination.
• Supported calendar management, travel planning, and infrastructure logistics, streamlining internal workflows and increasing operational efficiency across concurrent client engagements and event programs.

Core Skills:

• Event Coordination
• Database Management
• Project Tracking
• Travel Planning
• Onsite Operations
• Client Communication

• Supported Account Team with daily client services, managing communications, documentation, and deliverables while ensuring consistent service quality across multiple marketing and media accounts.
• Analyzed campaign performance data and updated ongoing reports, contributing to optimization efforts that improved campaign effectiveness and increased engagement metrics by approximately 18% across channels.
• Assisted in developing and implementing media and marketing plans, aligning execution with client objectives and identifying performance improvement opportunities that enhanced return on investment.
• Reviewed creative assets, including copy, artwork, and scripts, ensuring accuracy and compliance across digital, TV, and radio deliverables while reducing revision cycles by 20%.
• Maintained vendor relationships and coordinated proposals, forecasts, and budgets, supporting project tracking and improving financial accuracy across weekly reporting and invoicing processes.
• Synthesized client inputs and distributed actionable insights to project teams, strengthening cross-functional alignment and enabling more efficient execution of campaigns within defined scope and timelines.

Core Skills:

• Media Planning
• Campaign Analysis
• Budget Forecasting
• Vendor Management
• Data Reporting
• Creative Review

• Supported salespeople with new business and project execution tasks, contributing to successful deal progression while ensuring timely completion of documentation and coordination activities across multiple client engagements.
• Coordinated vendor and subcontractor logistics, including pricing, materials, freight, and technical requirements, improving project delivery timelines by approximately 20% through detailed planning and cross-functional alignment.
• Maintained accurate project specifications and managed order lifecycle processes, ensuring seamless communication of status updates, adjustments, and installation timelines across internal teams and client stakeholders.
• Prepared presentations, proposals, and product documentation, enabling informed client decisions and supporting conversion of smaller accounts through tailored, cost-effective solutions.
• Engaged directly with smaller or ongoing customers to assess needs and deliver appropriate solutions, strengthening client relationships and increasing repeat business opportunities by approximately 15%.
• Conducted compliance reviews and ensured on-time project delivery aligned with client objectives, building long-term partnerships while supporting progression toward Account Manager and Account Executive responsibilities.

Core Skills:

• Vendor Coordination
• Project Documentation
• Logistics Management
• Specification Review
• Client Solutions
• Compliance Analysis

• Provided phone support by handling high-volume inbound client calls, resolving inquiries efficiently while strengthening relationships and improving first-call resolution rates by approximately 25% across assigned accounts.
• Analyzed account data and investigated new business opportunities, supporting Operations Department efforts and contributing to informed decision-making that enhanced account growth and service effectiveness.
• Maintained and updated reporting processes, delivering daily and weekly client reports that improved data visibility and supported performance tracking across multiple marketing initiatives.
• Coordinated project execution within client-approved marketing plans, ensuring timely delivery of tasks while improving workflow efficiency through adherence to established agency processes and systems.
• Monitored communication through project management systems and distributed critical updates, enhancing cross-functional collaboration and reducing information gaps across multidisciplinary teams.
• Developed training materials and job aids while supporting process transitions, strengthening operational consistency, and enabling faster onboarding and knowledge transfer within the department.

Core Skills:

• Client Support
• Data Analysis
• Reporting Systems
• Project Management
• Workflow Optimization
• Process Documentation

• Developed detailed and actionable work orders with clear timelines, improving project execution efficiency and reducing rework by approximately 20% across multiple client engagements.
• Collaborated with project management and production teams to ensure projects remained on schedule and within budget, contributing to consistent on-time delivery rates exceeding 95%.
• Managed job openings, estimates, billing, and timesheets within C&P systems, ensuring data accuracy and strengthening financial tracking and reporting reliability across accounts.
• Prepared weekly and biweekly client status updates and meeting summaries, enhancing transparency and enabling informed decision-making through clear articulation of next steps and priorities.
• Analyzed competitive landscapes and industry trends, providing insights that informed client marketing reviews and improved strategic positioning across campaigns.
• Communicated effectively with internal teams and clients while supporting presentations and rationale development, strengthening alignment, and contributing to more persuasive and successful client deliverables.

Core Skills:

• Project Tracking
• Budget Management
• Work Order Systems
• Data Reporting
• Competitive Analysis
• Client Communication

• Supported account team operations by managing client servicing tasks and internal workflows, ensuring projects were delivered on time and within budget across multiple advertising engagements.
• Coordinated project execution from client input through final asset delivery, maintaining accuracy and improving turnaround times by approximately 20% through proactive follow-ups and structured task management.
• Managed production schedules, budgets, and material trafficking processes, strengthening operational efficiency and reducing production errors by 15% across concurrent campaign deliverables.
• Prepared monthly billing and quarterly audit reports, ensuring financial accuracy and improving reporting reliability for both internal stakeholders and client-facing deliverables.
• Built strong client relationships through clear communication and proactive needs assessment, increasing client satisfaction and supporting long-term account retention across assigned portfolios.
• Maintained visibility across project stages and informed supervisors of progress, ensuring alignment and enabling efficient decision-making within fast-paced, multi-project environments.

Core Skills:

• Project Coordination
• Budget Tracking
• Production Management
• Billing Systems
• Audit Reporting
• Workflow Management

• Acted as the primary liaison between creative teams and clients, ensuring seamless communication and alignment across projects while improving delivery timelines by approximately 20% through structured coordination.
• Developed and managed detailed project plans and Gantt charts, tracking deliverables, timelines, and hours to control scope and reduce scope creep incidents by 15% across engagements.
• Coordinated vendor and partner communications for bidding, specifications, and production logistics, ensuring accurate execution of printing, shipping, and fulfillment processes.
• Maintained comprehensive project documentation, including briefs, budgets, and contracts, improving transparency and enabling efficient knowledge transfer across internal teams and stakeholders.
• Delivered client trainings, technical support, and periodic business reviews, strengthening client relationships and increasing account retention through proactive engagement and performance insights.
• Captured product feedback and collaborated with VP & Head of Strategic Partnerships and product teams, contributing to continuous improvement initiatives and aligning solutions with client needs and objectives.

Core Skills:

• Project Planning
• Scope Management
• Vendor Coordination
• Documentation Systems
• Client Training
• Product Feedback

• Managed full-cycle Accounts Payable and Accounts Receivable processes, ensuring accurate invoice verification, coding, and approvals while maintaining 100% compliance with budgetary and financial control standards.
• Prepared journal entries and performed monthly reconciliations, including bank and credit card accounts, reducing discrepancies by approximately 30% and improving financial reporting accuracy.
• Processed accruals and prepaid adjustments supporting month-end and year-end close activities, contributing to timely financial closures and enhanced audit readiness across reporting periods.
• Maintained accounting system integrity through accurate data entry, documentation management, and system interface validation, ensuring reliable financial data flow between integrated platforms.
• Supported internal and external audits while enforcing regulatory compliance and internal controls, strengthening financial governance, and minimizing audit findings across multiple reporting cycles.
• Consolidated financial data for reporting, budgets, and grant documentation, collaborating with management to support funding initiatives while maintaining strict confidentiality of sensitive financial records.

Core Skills:

• Accounts Payable
• Accounts Receivable
• Financial Reconciliation
• Journal Entries
• Audit Compliance
• Accounting Systems

• Managed end-to-end order processing and BOM configuration within Arvato SCM Ireland Limited, ensuring accurate order entry and improving fulfillment efficiency by approximately 20% across customer accounts.
• Resolved customer queries and invoice issues related to aged debt, supporting timely payments and reducing outstanding balances by 15% through proactive communication and issue resolution.
• Administered credit and debit notes while ensuring accurate pricing and billing, capturing additional costs beyond Standard Matrix Pricing to improve revenue recovery and financial accuracy.
• Collaborated cross-functionally with internal departments and the Account Manager to address order, delivery, and BOM issues, minimizing disruptions and maintaining high service levels across operations.
• Generated internal and external reports and supported Customer Quarterly Business Meetings, providing data insights that enhanced client transparency and informed account-level decision-making.
• Maintained procedural documentation aligned with ISO standards and supported SAP process testing, contributing to process improvements and ensuring consistency across evolving operational workflows.

Core Skills:

• Order Management
• SAP Systems
• Billing Operations
• Process Documentation
• Data Reporting
• BOM Configuration

• Supported Account Executives, Account Specialists, and Account Supervisors by coordinating promotions and large-scale initiatives, contributing to on-time delivery, and improving execution efficiency by approximately 20%.
• Compiled vendor estimates and managed cost elements within PepConnect, ensuring budget accuracy and strengthening financial tracking across multiple active programs.
• Generated program timelines and maintained up-to-date project data, improving visibility and ensuring 100% alignment across stakeholders throughout campaign lifecycles.
• Prepared coupon redemption and performance reports, providing actionable insights that supported optimization decisions and enhanced promotional effectiveness across campaigns.
• Coordinated vendor purchase orders, billing activities, and file closure processes, reducing administrative delays by 15% and improving operational workflow consistency.
• Communicated with clients and vendors while supporting process development initiatives, strengthening collaboration, and contributing to continuous improvement of team procedures and execution standards.

Core Skills:

• Project Coordination
• Budget Tracking
• Data Reporting
• Vendor Management
• Workflow Systems
• Process Improvement

• Acted as central liaison between creative, internal teams, and vendors, ensuring seamless communication and improving project turnaround times by approximately 20% across multiple content initiatives.
• Coordinated end-to-end creative workflows by routing assets through approval processes, tracking feedback, and mitigating deadline risks to maintain 95%+ on-time delivery rates.
• Collaborated with department leads and creative producers to support content strategy development, contributing to more aligned deliverables and improved campaign execution outcomes.
• Maintained structured project documentation, approval records, and archives, ensuring compliance and enhancing accessibility of assets across cross-functional teams.
• Led traffic meetings and provided status updates on active requests, improving team visibility and reducing bottlenecks in high-volume creative production environments.
• Ensured final quality control of all deliverables before release, minimizing errors and strengthening client trust through consistent, high-standard output.

Core Skills:

• Workflow Management
• Asset Tracking
• Quality Control
• Project Coordination
• Documentation Systems
• Stakeholder Communication

• Prepared pricing quotes and project estimates while entering client job orders into internal systems, ensuring accurate setup and improving project initiation efficiency by approximately 20%.
• Coordinated scheduling with Studio Operations Department and vendors, managing timelines and budgets to achieve 95%+ on-time delivery across audio production projects.
• Maintained real-time project status updates within databases, enhancing client visibility and reducing communication gaps through consistent reporting and proactive updates.
• Supported Senior Account Manager in client communications regarding revisions, anomalies, and delivery logistics, improving issue resolution speed and client satisfaction metrics.
• Oversaw order workflows, including subtitling, mixing, and restoration services, ensuring deliverables met specifications while minimizing delays and additional costs across production cycles.
• Monitored billing status and prepared invoices within three days of project completion, strengthening financial accuracy and accelerating revenue recognition across assigned accounts.

Core Skills:

• Project Scheduling
• Budget Tracking
• Audio Operations
• Workflow Management
• Billing Systems
• Vendor Coordination

• Managed end-to-end print and packout jobs from order intake through invoicing, ensuring accurate job entry and improving on-time delivery performance by approximately 20% across production cycles.
• Coordinated production estimates, job tickets, and scheduling requests within company systems, enabling efficient workflow planning and reducing execution delays across multiple concurrent projects.
• Developed detailed production plans and daily output reports, enhancing team alignment and increasing production efficiency through clear communication of schedules and performance expectations.
• Collaborated with cross-functional teams, including production, QC, finance, and logistics, ensuring seamless execution and maintaining high customer satisfaction across all deliverables.
• Performed spot quality checks during finishing processes and coordinated sample requirements, reducing product defects by 15% and ensuring adherence to client specifications and quality standards.
• Analyzed manufacturing and account performance data, presenting weekly and monthly insights that supported decision-making and contributed to achieving quarterly and annual sales targets.

Core Skills:

• Production Planning
• Quality Control
• Data Analysis
• Workflow Coordination
• Reporting Systems
• Schedule Management

• Supported Account Manager and Senior Director of Partnerships in managing corporate partner portfolios, contributing to activation execution, and improving partner renewal rates by approximately 15% through consistent delivery of commitments.
• Collaborated with internal teams and partner agencies to execute marketing programs and contractual obligations, ensuring alignment with strategic goals and enhancing partnership value across multiple national accounts.
• Coordinated logistics for events, including partner summits and activations, improving execution efficiency and increasing attendee engagement through detailed planning and seamless operational support.
• Reviewed partner marketing materials for brand and trademark compliance, ensuring 100% adherence to guidelines while strengthening brand integrity and consistency across all external communications.
• Prepared reports, meeting recaps, and contract summaries, supporting new business and renewal processes while improving internal visibility and decision-making across cross-functional stakeholders.
• Managed Salesforce data, purchase orders, and partner communications, ensuring accurate tracking of budgets and deliverables while enhancing operational efficiency within Partnership Development initiatives.

Core Skills:

• Partnership Management
• Salesforce CRM
• Event Coordination
• Contract Management
• Brand Compliance
• Marketing Operations

• Supported Client Services Team with renewal and proposal processes, preparing meeting materials and open enrollment documentation while improving turnaround efficiency by approximately 20% across client deliverables.
• Managed time-sensitive client service requests and claims resolution support, ensuring accurate handling of discrepancies and enhancing client satisfaction through responsive and detail-oriented execution.
• Researched policy language and compared coverage options, providing insights that supported informed client recommendations and strengthened decision-making across benefit plans.
• Maintained data integrity within Employee Navigator, BenefitPoint, and Zywave systems, ensuring accurate records and improving reporting reliability across multiple client accounts.
• Coordinated carrier transitions and completed required documentation, reducing onboarding errors by 15% and ensuring compliance with renewal timelines and policy requirements.
• Built strong relationships with Client Services and Business Services Teams while participating in client meetings, enhancing collaboration, and contributing to consistent, high-quality account management support.

Core Skills:

• Benefits Systems
• Claims Processing
• Policy Analysis
• CRM Platforms
• Data Integrity
• Proposal Support

• Supported account servicing teams in executing integrated client campaigns and initiatives, contributing to successful delivery while improving campaign coordination efficiency by approximately 20% across multiple projects.
• Researched media landscapes and identified relevant journalists and analysts, strengthening outreach strategies and increasing media engagement opportunities by 15% through targeted relationship building.
• Developed multi-channel content, including press releases, briefings, and social copy, enhancing brand visibility and improving content performance across digital and traditional platforms.
• Monitored news agendas and surfaced real-time opportunities, enabling timely client positioning and increasing relevance within fast-moving media cycles and industry conversations.
• Executed and managed social media campaigns across platforms such as Twitter, LinkedIn, and TikTok, improving audience engagement metrics by approximately 18% through data-informed optimization.
• Utilized analytics tools within the LEWIS tech stack to generate reports and insights, supporting strategic decision-making and ensuring accurate tracking of campaign performance and activity levels.

Core Skills:

• Media Relations
• Content Creation
• Social Analytics
• Campaign Execution
• Data Reporting
• Digital Strategy

• Set up new customer accounts within proprietary accounting software, onboarding 40+ clients while ensuring accurate balance sheet initialization through detailed collection of tax, asset, and liability data.
• Managed classification of receipts and expenditures, aligning entries with client specifications and industry standards, improving financial accuracy, and reducing misclassification errors by approximately 25%.
• Prepared financial statements by compiling and analyzing complex accounting data, supporting informed decision-making and enhancing reporting reliability across diverse client portfolios.
• Maintained journal entries for payroll, job costing, and opening balances while reconciling bank statements, reducing discrepancies by 30% and ensuring consistency across financial records.
• Processed accounts receivable transactions and balanced payments using platforms such as Stripe and PayPal, improving cash flow visibility and ensuring accurate tracking of client receivables.
• Led communication with clients and supervised support bookkeepers, maintaining responsive service standards within one business day and strengthening client relationships through proactive issue resolution.

Core Skills:

• Financial Reporting
• Bank Reconciliation
• Accounts Receivable
• Journal Entries
• Accounting Software
• Data Analysis

• Collaborated with internal teams and platform partners to support Platform Marketing Manager and Director of Global Strategic Partnerships, improving operational efficiency across global publishing initiatives by approximately 20%.
• Managed day-to-day partner relationships with key platforms, ensuring alignment on priorities and contributing to consistent performance across Gameloft’s global distribution channels.
• Analyzed store traffic patterns and acquisition data, identifying optimization opportunities that increased organic user acquisition by 18% across multiple storefronts.
• Executed storefront merchandising strategies from planning through post-mortem analysis, improving visibility and conversion rates through data-driven content placement decisions.
• Developed reporting frameworks and performance dashboards, enabling real-time monitoring and enhancing strategic decision-making across cross-functional publishing teams.
• Generated actionable insights and guided portfolio planning by evaluating trends and partner priorities, strengthening publishing strategies, and maximizing content performance across platforms.

Core Skills:

• Data Analysis
• Performance Reporting
• Partner Management
• Merchandising Strategy
• Acquisition Optimization
• Dashboard Development

• Provided first-level client support by handling inbound calls and inquiries, resolving issues efficiently while maintaining compliance with FDCPA regulations, and improving response times by approximately 25%.
• Managed daily and weekly client reporting deliverables, producing Excel spreadsheets and PowerPoint presentations that enhanced visibility into placement units and collection performance metrics.
• Collaborated with Account Management and Collection Department teams to execute client guidelines, ensuring timely communication and accurate handling of account breakdown requests.
• Maintained and updated job aids, training materials, and Synergy project requests, improving workflow efficiency and supporting smoother task transitions across operational processes.
• Monitored client relationships and proactively identified value-added opportunities, strengthening partnerships and improving overall client satisfaction across existing accounts.
• Participated in problem-solving initiatives and process improvements, contributing to streamlined workflows and more effective execution of client projects and departmental responsibilities.

Core Skills:

• Client Support
• Data Reporting
• Excel Analysis
• Compliance Standards
• Workflow Systems
• Process Improvement

• Responded to inbound client requests through internal ticketing systems, resolving issues efficiently and improving response time SLAs by approximately 30% across multiple digital marketing accounts.
• Collaborated with clients proactively to align marketing strategies with business goals, strengthening retention rates and ensuring campaigns consistently delivered measurable performance outcomes.
• Communicated client objectives to internal strategists and specialists, improving execution accuracy and enhancing cross-functional alignment across campaign deliverables.
• Led client meetings to review campaign performance reports, translating data insights into actionable recommendations that improved campaign effectiveness by approximately 18%.
• Executed website updates in WordPress and educated clients on campaign performance, increasing platform adoption and client understanding of digital marketing initiatives.
• Monitored industry and market trends while maintaining strong client relationships, enabling proactive strategy adjustments and sustaining long-term partnership growth.

Core Skills:

• Ticketing Systems
• WordPress CMS
• Digital Analytics
• Client Reporting
• Campaign Strategy
• Trend Analysis

• Maintained and updated budget files while performing financial reconciliations, improving the accuracy of reporting, and reducing discrepancies by approximately 25% across multiple client accounts.
• Analyzed financial and operational reports, conducting quality control checks to identify data inconsistencies and key changes that informed corrective actions and improved data integrity.
• Managed client data entry and documentation processes, ensuring completeness and accuracy while supporting seamless access to critical account information across teams.
• Tracked client requests and deliverables, implementing visibility processes that enhanced transparency and improved project tracking efficiency for Account Managers and Project Managers.
• Collaborated directly with Account Managers and Project Managers to support Statement of Works (SOWs), ensuring alignment with scope, timelines, and client expectations.
• Ensured all deliverables met deadlines and quality standards, reinforcing accountability and contributing to consistent, high-quality execution across client engagements.

Core Skills:

• Financial Analysis
• Data Reconciliation
• Budget Tracking
• Project Coordination
• SOW Management
• Data Integrity

• Researched facility websites and external sources to extract contact and operational data, expanding the marketing database and increasing verified data coverage by approximately 30% across target segments.
• Supervised list management team performance by tracking daily, weekly, and monthly metrics, improving productivity, and aligning outputs with evolving Key Performance Indicators.
• Maintained database integrity by identifying and merging duplicate records, ensuring data accuracy and reducing redundancy errors by 25% through consistent validation processes.
• Developed and standardized data collection workflows, improving process consistency and enabling scalable database growth across cross-functional marketing initiatives.
• Collaborated with Business Intelligence and Customer Marketing teams to analyze data capture opportunities, enhancing database usability and supporting more targeted campaign strategies.
• Engaged directly with facility contacts to validate missing information, strengthening data reliability and contributing to higher-quality insights for marketing and outreach efforts.

Core Skills:

• Data Collection
• Database Management
• Data Validation
• Process Optimization
• Performance Metrics
• Market Research

• Supported Sales and Account Management teams in solving client challenges, contributing to campaign success and improving client satisfaction through responsive, solution-oriented support across multiple brand accounts.
• Managed RFP and proposal development processes, including avails, rate analysis, and media planning, increasing proposal turnaround efficiency by approximately 25% under aggressive timelines.
• Collaborated with Account Managers to finalize plan revisions and approvals, ensuring accuracy and alignment while reducing revision cycles and accelerating campaign launch readiness.
• Partnered with cross-functional teams, including Sales, Operations, and Research to deliver client-facing materials, enhancing consistency and quality across deliverables.
• Reconciled monthly billing and resolved credit issues with Finance and Accounting, improving billing accuracy and reducing discrepancies by approximately 20% across client accounts.
• Analyzed campaign learnings and performance insights to support strategic planning, enabling account growth opportunities and strengthening long-term client engagement.

Core Skills:

• Media Planning
• RFP Management
• Billing Reconciliation
• Data Analysis
• Cross-Functional Coordination
• Campaign Strategy

• Analyzed weekly retail sales data to identify growth opportunities, driving strategic actions that increased in-store revenue by approximately 18% across key retail accounts.
• Collaborated with retailer teams, Brand Ambassadors, and store management to enhance customer experience, strengthening partnerships and improving sales performance through consistent execution of brand standards.
• Developed and coached staff on selling techniques, product demonstrations, and service excellence, improving conversion rates and elevating overall team performance across multiple locations.
• Planned and executed in-store calendars, events, and merchandising strategies, increasing brand visibility and customer engagement while ensuring alignment with corporate guidelines and retailer priorities.
• Monitored inventory levels and merchandising compliance, resolving stock issues proactively and maintaining "perfect store" standards to support consistent product availability and presentation.
• Leveraged social media and creative event strategies to drive brand awareness, enhancing consumer engagement and contributing to stronger performance during key promotional periods.

Core Skills:

• Sales Analysis
• Retail Operations
• Staff Training
• Merchandising Strategy
• Event Planning
• Inventory Management

• Supported Account Executive with end-to-end client service, including order management, inquiries, and issue resolution, improving order accuracy and reducing fulfillment delays by approximately 20% across accounts.
• Managed order guides, inventory reporting, and new item requests, ensuring alignment with merchandising teams and enhancing product availability for contract customers and local accounts.
• Coordinated customer onboarding, training, and account setup processes, accelerating time-to-service and improving client adoption rates across new business accounts.
• Analyzed market trends and supported business development activities such as menu reviews and client visits, contributing to increased sales opportunities and account growth.
• Generated sales reports, contract confirmations, and revenue data, improving visibility into performance metrics and supporting informed decision-making for sales teams.
• Collaborated with sales and administrative teams to prepare presentations, marketing materials, and client communications, ensuring high-quality deliverables and strengthening client engagement.

Core Skills:

• Order Management
• Inventory Reporting
• Sales Support
• CRM Systems
• Data Analysis
• Client Onboarding

• Responded to customer inquiries with urgency and accuracy, improving response time SLAs by approximately 30% while delivering a high-quality, customer-centric service experience across accounts.
• Collaborated with Client Services Account team to manage campaign setup and monitoring, increasing campaign effectiveness by 18% through proactive troubleshooting and performance optimization.
• Analyzed customer requests and shipment updates, providing timely insights that improved transparency and strengthened client trust across ongoing partnerships.
• Onboarded new customers in partnership with the Trading team, accelerating implementation timelines and ensuring seamless adoption of The Trade Desk platform across multiple campaigns.
• Maintained regular client check-ins and escalated issues appropriately, improving issue resolution speed and supporting consistent account health and retention outcomes.
• Identified operational improvement opportunities and implemented process enhancements, increasing workflow efficiency and enabling scalable support for growing client portfolios.

Core Skills:

• Campaign Management
• Client Support
• Data Analysis
• Platform Operations
• Process Improvement
• Account Coordination

• Collaborated with client support team to deliver renewal services, improving turnaround efficiency by approximately 20% through coordinated preparation of proposals, presentations, and policy documentation.
• Supported renewal lifecycle management by gathering and formatting client data, ensuring accuracy and completeness across all deliverables for policy renewals.
• Coordinated timelines with internal stakeholders, maintaining alignment and ensuring 100% on-time completion of renewal milestones across multiple client accounts.
• Maintained detailed records of client and carrier communications within shared repositories, enhancing transparency and reducing follow-up delays by 25%.
• Assisted in creating and updating policy renewal documents while tracking open items, improving visibility, and ensuring timely resolution of outstanding requirements.
• Ensured compliance with Marsh standards and regulatory guidelines, reinforcing data integrity and maintaining consistent adherence to professional and transparency requirements.

Core Skills:

• Policy Management
• Data Documentation
• Timeline Coordination
• Compliance Standards
• CRM Systems
• Client Reporting

• Coordinated internal sales activities, including pitch development, pricing, and contracting, improving proposal turnaround time by approximately 20% across multiple client engagements.
• Collaborated with Group Account Director and marketing teams to execute campaigns, enhancing client reach and increasing engagement across key accounts.
• Acted as liaison between sales and delivery teams, supporting resource forecasting and planning to improve project alignment and operational efficiency.
• Managed administrative operations, including data entry, call routing, and document handling, ensuring accurate records within the Agency Management System.
• Processed bond initiation and renewal verification through online systems, improving billing accuracy and reducing processing delays by approximately 15%.
• Maintained client documentation and communications while supporting invoicing processes, strengthening data integrity and ensuring timely follow-up across account activities.

Core Skills:

• Sales Coordination
• Campaign Execution
• Resource Planning
• CRM Systems
• Billing Operations
• Document Management

• Managed retail partner communications via phone and email, resolving operational issues and improving account satisfaction scores by approximately 25% through timely, Salesforce-driven support.
• Analyzed partner performance metrics and provided coaching on best practices, increasing retailer efficiency and improving platform utilization across assigned accounts.
• Trained clients on Drizly tools and communicated product updates, enhancing adoption rates and reducing support inquiries by approximately 20% through proactive education.
• Identified upsell and cross-sell opportunities through campaign analysis, contributing to revenue growth and helping exceed team sales targets across advertising partnerships.
• Monitored campaign performance and delivered data-driven recommendations, improving key metrics such as engagement and conversion rates by approximately 18%.
• Coordinated cross-functional execution by managing tickets and workflows, accelerating campaign delivery timelines, and improving operational responsiveness across internal teams.

Core Skills:

• Salesforce CRM
• Campaign Analysis
• Client Training
• Performance Metrics
• Cross-Selling
• Workflow Management

• Managed order entry and fulfillment systems with high accuracy, ensuring error-free processing and improving order completion rates by approximately 25% across multiple client campaigns.
• Utilized Salesforce to track cases, communications, and client data, enhancing workflow visibility and reducing response times through centralized activity management.
• Coordinated creative asset collection and uploads into ATOL, achieving first-time-right proof rates above 95% through adherence to best practices and quality standards.
• Reviewed and managed proof revisions with clients, ensuring timely approvals and minimizing delays to meet strict publication and holiday deadlines.
• Collaborated with designIQ and pagination teams to resolve scheduling and artwork issues, ensuring on-time ad placement and seamless campaign execution.
• Troubleshot digital and print ad issues proactively, improving delivery accuracy and maintaining consistent performance across advertising products.

Core Skills:

• Salesforce CRM
• Order Management
• Ad Trafficking
• Creative Proofing
• Workflow Systems
• Issue Resolution

• Processed project and in-stock orders end-to-end, managing POs, deposits, and acknowledgements while improving order accuracy and reducing fulfillment delays by approximately 20%.
• Coordinated daily with customers, Sales, and warehouse teams to schedule shipments and resolve issues, ensuring timely delivery and maintaining high client satisfaction across accounts.
• Reviewed vendor acknowledgments and updated ERP systems, improving data accuracy and enabling better visibility into order status and backorder management.
• Managed backorders and split shipments proactively, minimizing disruptions and improving delivery timelines through effective coordination and planning.
• Maintained detailed documentation and electronic records, ensuring compliance and enhancing reporting reliability across order tracking and fulfillment processes.
• Supported cross-functional operations, including mockups, showroom orders, and warranty fulfillment, strengthening team efficiency and ensuring consistent service delivery under tight deadlines.

Core Skills:

• Order Processing
• ERP Systems
• Logistics Coordination
• Inventory Management
• Vendor Management
• Documentation Systems

• Managed end-to-end work order operations, including dispatch, scheduling, and follow-ups, improving closure rates by approximately 20% while ensuring timely resolution of maintenance requests.
• Coordinated with clients and service providers daily via multiple systems, maintaining strong relationships and achieving high service satisfaction across assigned accounts.
• Prioritized and monitored open work orders based on status and aging, reducing backlog by 25% through proactive tracking and continuous follow-up actions.
• Collaborated with internal teams, including Supply Chain, Billing, and Energy Management, to resolve issues and optimize service delivery across complex operational workflows.
• Audited service provider invoices and managed reporting updates, improving billing accuracy and ensuring compliance with client-specific program requirements.
• Supported system improvements through user acceptance testing and API validation, enhancing platform reliability and contributing to continuous digital and process optimization initiatives.

Core Skills:

• Work Order Systems
• Dispatch Coordination
• Invoice Auditing
• Data Reporting
• API Validation
• Workflow Management

• Generated client reports and supported renewal processes by distributing questionnaires and assembling proposals, improving turnaround efficiency by approximately 20% across policy cycles.
• Issued certificates of insurance and processed endorsements, ensuring accuracy and compliance while maintaining 100% adherence to internal service standards.
• Ordered and reviewed loss runs and policy documents, ensuring all policies were delivered to clients within 30 days and reducing delays by 15%.
• Maintained accurate data entry and document management, supporting operational workflows and ensuring confidentiality of sensitive client information.
• Performed clerical and administrative tasks within a team environment, contributing to seamless daily operations and consistent service delivery across the department.
• Participated in ongoing training and special projects, enhancing process knowledge and supporting continuous improvement initiatives within the team.

Core Skills:

• Policy Processing
• Data Entry
• Document Management
• Insurance Systems
• Compliance Standards
• Reporting Systems

• Processed high-volume supply orders, including billable and non-billable requests, handling ~35 daily client interactions while improving order accuracy and fulfillment efficiency by approximately 20%.
• Utilized order review tools to evaluate and adjust supply quantities, ensuring optimal allocation and reducing order discrepancies across client requests.
• Managed Oracle system updates for shipping addresses and order data, maintaining accurate records and supporting seamless logistics coordination across departments.
• Resolved order-related issues and communicated delays proactively, improving service level adherence and enhancing client satisfaction through transparent updates.
• Collaborated with workflow teams, certifying scientists, sales, and accounting to expedite processing, reducing turnaround times and ensuring timely completion of client requests.
• Provided client support, including sample tracking, pricing information, and status updates, strengthening relationships and improving response consistency across all communication channels.

Core Skills:

• Order Processing
• Oracle Systems
• Client Support
• Data Management
• Workflow Coordination
• Issue Resolution