WHAT IS A DATA ENTRY CLERK ?
The Data Entry Clerk plays a crucial role in ensuring seamless operations by efficiently managing and inputting critical data. This position involves meticulous oversight of information to guarantee that both customer orders and production workflows are handled with precision and care. The clerk acts as a vital liaison, conveying essential order details among the account management and production teams, ensuring that every order is processed to meet our high standards of customer satisfaction and operational efficiency.
Need-to-Know Overview of a Data Entry Clerk
1. Data Entry Clerk Roles and Functions
- Guarantee satisfaction and value for customers.
- Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
- Maintain personal productivity and quality standards
- Provides excellent service to customers
- Keeps current on knowledge of all Applied Textiles services and technical capabilities
- Enters customer orders correctly into the computer system to initiate the order fulfillment process.
- Compile and file all relevant order documentation.
- Responds to customer order changes by entering information into the system and communicating changes to appropriate internal customers in a timely manner.
- Responsible for pre-receiving fabric into the computer, relaying information to internal and external customers
- Acts as liaison between delivery services and customers to resolve shipping problems.
- Complies with all applicable safety regulations.
- Participates in a team approach for continuous improvement.
- Communicates information to designated internal and external customer
2. Data Entry Clerk Qualifications and Requirements
- Customer service experience preferred.
- Proficient in Microsoft applications, such as Excel, Word, Outlook, and Access.
- Proven interpersonal communication skills, including phone, oral, and written skills.
- Understanding of the order fulfillment process.
- Ability to follow detailed procedures.
- Ability to work well independently and within a team
- Excellent time management and the ability to prioritise effectively
- Willingness to learn, remain organised, show initiative, be proactive and efficient