What Does An IT Trainer Do?

WHAT DOES AN IT TRAINER DO?

Published: Nov 05, 2025 - The Information Technology (IT) Trainer designs and delivers effective training programs tailored to staff roles and skill levels, using tools like Adobe Captivate for eLearning and maintaining documentation to support self-sufficiency and best practices. This role involves conducting classroom and webinar sessions, updating LMS records, and providing timely support and guidance on system use, including business platforms like case and financial management systems. The trainer also works with IT and other teams to stay updated on system changes, manages helpdesk incidents, and escalates unresolved technical issues to ensure service levels are met.

A Review of Professional Skills and Functions for IT Trainer

1. IT Trainer Roles

HR Program Knowledge: Possess a moderate level of knowledge in one or more specialized HR programs, processes, and/or tools.
Business Support Management: Responsible for ongoing business unit management support.
HR Operations Support: Provide managers, employees, and HR colleagues with day-to-day support in the application of specialized HR programs, processes, and tools.
HR Service Delivery: Deliver all aspects of specialized HR work within defined HR service levels and with high levels of customer satisfaction.
Issue Resolution: Provide consistent and appropriate follow-up on the resolution of issues to employees and business managers.
Relationship Building: Develop productive internal and external relationships to build a reputation as an HR specialist.
Project Support: Provide HR support for assigned projects to ensure HR best practices and quality standards are implemented.
Problem Solving: Develop resolutions to problems of moderate scope and make recommendations to senior HR colleagues.
Continuous Learning: Actively seek internal and external training and development opportunities to further develop competencies and/or move beyond the scope of the role.
Performance Management: Ensure individual objectives are agreed upon with management and consistently work toward achieving them.

2. IT Trainer Additional Details

Learning Technology Expertise: Develop expertise within specialist areas, or cover any content to focus on the use of learning technologies.
Training Needs Analysis: Carry out training needs analysis.
Skill Set Definition: Define the skill sets needed to perform different roles.
Performance Assessment: Carry out performance assessments to determine the skills gap between current and desirable learner skill levels.
Program Design: Design training programs appropriate to the skills.
Learning Development: Develop an appropriate mix of formal and informal development activities.
Learning Environment Support: Ensure that the learning environment and resources support learner needs.
Resource Preparation: Prepare the learning environment and resources, including setting up IT equipment.
Learner Coaching: Support and coach learners using learning technologies to deliver skills.
Partner Liaison: Liaise with partners (e.g., external course providers, employers, examining bodies) to fulfill the skills needs of an organization.
Networking Development: Develop peer networks to keep abreast of current thinking.

3. IT Trainer Roles and Responsibilities

Employee Training Delivery: Deliver training and up-skilling to new and existing employees.
Knowledgebase Management: Maintain, update, and socialize knowledgebase articles.
Trend Analysis: Analyze current ticket trending, problems, and changes to ensure knowledge base articles are sufficient and timely.
Independent Productivity: Work independently and effectively while maintaining positive productivity levels.
Training Material Development: Develop and maintain training documentation, aids, videos, and resources.
Instructional Evaluation: Assess instructional effectiveness and summarize evaluation reports, determining the impact of training on employee skills.
Team Training: Provide training to all team members based on contractual requirements or observed needs.
Training Monitoring: Monitor training completions and ensure training assignments are completed in a timely manner.
Team Collaboration: Collaborate with management and other team members.
Educational Gap Analysis: Identify potential educational gaps and develop an approach for addressing the needs of the workforce.

4. IT Trainer Duties and Roles

Program Facilitation: Facilitate the smooth running, delivery, and evaluation of the T3 Training program.
Stakeholder Communication: Communicate credibly with staff at all levels of the organization and actively engage with individuals to achieve good levels of competency.
Data Analysis: Regularly obtain, adapt, and/or create data analysis outputs (e.g., on attendees, non-attendees, customer feedback, etc.).
Training Evaluation: Support the evaluation of training and provide feedback on how training initiatives can be improved.
T3 Facilitation: Act as a facilitator for T3 to staff within EKHUFT.
Manager Support: Support the Training and Development Manager in meeting deadlines and key actions in line with the T3 Training Strategy.
Effective Communication: Put suggestions and arguments forward in a manner acceptable to different audiences.
Learning Technology Application: Work with technology-enhanced learning solutions to develop staff at all levels.

5. IT Trainer Details

Feedback Sharing: Share classroom, lesson plan, and real-time end-user feedback with the IT Principal Trainer and suggest changes or improvements.
Team Collaboration: Collaborate regularly with the IT Principal Trainer, Super Users, project leadership, and project team members for assigned applications and attend team meetings.
Classroom Preparation: Arrive prior to the scheduled training class to prepare the room, including setting up the training environment and other logistics.
End-User Training Delivery: Deliver training to end users by following the scripted curriculum developed by the IT Principal Trainer, applying knowledge of business workflows, policies, and procedures.
Flexible Scheduling: Conduct training classes on any shift and weekends.
Engaging Instruction: Lead training in an effective and engaging manner, incorporating principles of adult learning.
Learning Assessment: Assess learning needs before, during, and after each class.
Adaptive Delivery: Make just-in-time adjustments to training delivery based on end-user and training team feedback and learning environments.
Assessment Follow-Up: Follow the established process for staff who are not able to pass the assessment and communicate the results to the IT Principal Trainer and the employee’s manager for follow-up.
Resource Maintenance: Help maintain training and super user reference sites.

6. IT Trainer Duties

Go-Live Support: Provide super user and end-user support at system Go Live and post Go Live according to the coverage schedule, including rounding to departments and units.
Content Development: Participate in monthly newsletter development and Super User content creation.
Training Advocacy: Serve as a visible front-line training champion both before and after go-live.
System Demonstration: Provide demonstrations of the model system and new releases.
LMS Utilization: Demonstrate fundamental skill in the utilization of the learning management system to track course completion.
Training Tool Development: Participate in the development and revision of training tools as assigned by the IT Principal Trainer.
System Build Support: Assist the IT Principal Trainer with the Master Train Environment build.
User Feedback Analysis: Listen to needs and investigate the preferred choices of end users.
System Enhancement Review: Participate in work groups to review potential system enhancement needs.
Workplace Flexibility: Demonstrate ability to be flexible, organized, and function well under stressful situations.
Professional Communication: Practice good meeting, voicemail, and e-mail etiquette.
Curriculum Maintenance: Ensure curriculum lessons are updated.
Change Management: Recommend and facilitate organizational change models and tools for solutions.
Change Strategy Input: Provide insight and input for change tools, adoption readiness radar, change road map, and communication approach and plans.

7. IT Trainer Role Purpose

Professional Demeanor: Present a friendly, approachable, and professional demeanor and appearance.
Customer Communication: Provide accurate information and timely updates to patients and customers.
Issue Resolution: Address questions and concerns promptly, or identify the appropriate person and resources to do so.
Customer Assistance: Provide directions or help to patients and customers with finding their way.
Service Recovery: Use effective service recovery skills to solve problems or service breakdowns when they occur.
Team Collaboration: Demonstrate teamwork by helping co-workers within and across departments.
Effective Communication: Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others.
Resource Efficiency: Use organizational and unit/department resources efficiently.
Time Management: Manage work schedule efficiently, completing tasks and assignments on time.
Continuous Improvement: Contribute to opportunities and processes for continuous improvement.
Process Optimization: Participate in efforts to reduce costs, streamline work processes, and improve and grow services provided.
Training Visibility: Maintain day-to-day visibility within the business to ensure initial and ongoing training education meets the needs of the business.
Feedback Management: Continuously seek feedback to ensure end-user needs are being met and share feedback with the IT Principal Trainer.

8. IT Trainer Roles and Details

Educational Material Development: Develop comprehensive digital and print educational materials (e.g., videos and manuals) and documentation that meet IT organizational standards.
Technical Content Simplification: Obtain a deep understanding of solutions and services to translate complex technical information into simple, polished, and engaging content that is easy to follow for internal IT users and business partners.
Curriculum Management: Maintain updated records of training curriculum and materials.
Skill Gap Analysis: Identify individual and team skills gaps.
User-Centered Writing: Write user-friendly content that meets the needs of the target audience, turning insights into language that sets users up for success during onboarding and throughout their career growth at LHS.
Content Evaluation: Evaluate current content and develop innovative approaches for improvement.
Collaborative Content Creation: Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
Training Scheduling: Schedule appropriate training sessions and track training completion and compliance.
Material Preparation: Prepare and update hard copy training materials such as module summaries, videos, and presentations.
Documentation Management: Work with development and support leads to identify all documentation repositories, revise and edit them, and determine the best solution for data compilation and centralized storage.
Mentorship Coordination: Coordinate mentorship programs for new customer service representatives.
Session Management: Schedule regular training sessions.
Manager Collaboration: Liaise with managers and encourage on-the-job coaching.

9. IT Trainer Key Accountabilities

Training Content Development: Work directly with internal teams to develop training and knowledge articles for Associate Techs, Technicians, and Senior Technicians for the Global Resolutions Team (GRT) in the Managed Service organization.
Application Familiarization: Assess and understand the applications supported by GRT.
Knowledge Gap Identification: Define gaps in existing knowledge, focusing on proprietary applications, GRT policies, and GRT procedures.
Troubleshooting Documentation: Meet with the insight team subject matter experts to document troubleshooting for proprietary applications for the purposes of knowledge article creation and building training modules for agents.
Curriculum Development: Develop curriculum, course completion exams, and conduct training for Techs.
Post-Go-Live Support: Assist with post-go-live knowledge creation and address questions from GRT agents.
Module Maintenance: Work with the operations team to update training modules as identified.
Module Creation: Develop new training modules.
Ongoing Training: Perform recurring training sessions in the GRT.
Audit-Based Training: Perform INC/REQ audit reviews and tailor training to correct and enhance quality.

10. IT Trainer Responsibilities and Key Tasks

End-User Support: Responsible for providing end-user support.
Hardware and Software Maintenance: Handle workstation hardware and software installation and maintenance, install updates and patches, and maintain peripherals.
Work Prioritization: Prioritize and plan work activities, exhibiting sound and accurate judgment while using time efficiently.
System Evaluation: Evaluate computer systems’ user requests or requirements and respond accordingly.
Technical Training: Provide end-user technical training and instructions on the use of equipment or software.
Software Testing: Test computer programs, systems, or software.
Hardware Testing: Test data communications hardware or software.
Customer Service: Provide outstanding customer service.
Issue Reporting: Keep management, training, and development apprised of all critical issues or concerns.

11. IT Trainer Job Summary

User Relationship Building: Build a strong presence and trusted-advisor relationships with the user population.
Change Management: Understand the target population and tailor change management activities and training to specific business user personas and products.
KPI Development: Work with product management and the business to define and implement KPIs to measure product success.
Feedback Analysis: Gather and analyze user feedback to provide product managers with insights into future product enhancements.
Feedback Documentation: Document feedback in detail to create actionable user stories, including estimates of the anticipated increase in adoption.
Usage Analysis: Analyze usage metrics, feedback, and user behavior to continually identify impactful opportunities to improve tactics and drive adoption of current products.
Champion Engagement: Find key product champions and leverage their enthusiasm to drive adoption among non-adopters by facilitating peer-to-peer communication.
Training Alignment: Align with the business and plan training approaches for initial product implementations and ongoing enhancements.
Training Administration: Manage scheduling, logistics, and record keeping for personal training sessions.
Product Communication: Write communications for product releases and enhancements.
Material Development: Design and develop training materials in partnership with product managers and deployment teams.
Training Delivery: Conduct training remotely and in person (deskside and classroom training), both one-to-one and in groups.

12. IT Trainer Responsibilities

Digital Learning Design: Design and deliver online digital learning solutions that meet the firm’s business requirements.
Mentoring Program Development: Design and deliver digital mentoring programs to the same effect.
Benchmark Setting: Play a lead role in setting benchmarks for the delivery of bespoke learning programs versus more uniform solutions.
User Experience Analysis: Work with project teams in anticipating, extracting, and articulating end-user experiences.
Content Modernization: Modernize existing IT training sources to supplement future eLearning series.
Innovative Learning: Explore and apply innovative concepts to enhance self-paced learning and support the shift from traditional IT training.
Digital Coaching: Embed the end-to-end digital coaching experience, from opportunity identification and session design to session scheduling.
Resource Improvement: Work with Application Support Specialists on the continuous improvement of IT learning resources.
Industry Networking: Attend seminars and networking events to build relationships and stay informed on the latest industry trends in digital learning.

13. IT Trainer Details and Accountabilities

Training Program Design: Design and implement training programs.
Training Delivery: Conduct one-on-one, classroom-style, and remote training for all employees and satellite offices.
Video Creation: Responsible for creating video tutorials.
Material Development: Develop training materials, including course outlines, user guides, practice exercises, instructional sheets, and quick reference cards.
Training Requests: Respond to requests for training classes or classroom reservations using the project ticketing system and training calendar.
Team Collaboration: Collaborate, interface, and maintain effective communication with other training, information systems, and computer support staff.
Trainer Preparation: Develop materials and presentations for upcoming classes and participate in “Train-the-Trainer” sessions.
Class Coordination: Coordinate lunch and learn classes.
Evaluation Management: Solicit student evaluations upon completion of training classes and communicate results to Human Resources and department heads.
Product Knowledge: Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users.
Training Support: Assist with support issues related to training.

14. IT Trainer Tasks

Program Design: Design and prepare effective training programs and support materials, considering the skill levels and roles of the intended recipients while aligning with business best practices.
eLearning Development: Design, create, and edit engaging eLearning content using Adobe Captivate.
Documentation Management: Create and maintain online documentation or other media to support delivered courses, promote self-sufficiency, and enhance improvement and best practice initiatives.
Application Training: Ensure all staff are trained and able to effectively use the applications and systems required for their roles.
Training Delivery: Deliver engaging classroom and webinar training sessions.
System Knowledge: Develop in-depth knowledge of complex business systems such as case/document management and financial systems.
Cross-Department Collaboration: Liaise with the IT department and other teams to identify system or process changes and incorporate them into training programs.
LMS Data Management: Maintain accurate data on training activities and services within the learning management system (LMS).
User Support: Resolve queries and requests assigned to the Training team, advising on application usage and providing ad-hoc training face-to-face or remotely.
Incident Review: Regularly review and update incidents assigned to the IT Training team on the helpdesk system in a timely manner.
Issue Delegation: Delegate incidents to the appropriate supplier if the IT department cannot resolve them promptly or satisfactorily.
Issue Escalation: Escalate unresolved incidents to the IT Training Team Leader as needed.
Resource Reporting: Advise the IT Training Team Leader of any technical or resource issues that may impact the department’s ability to meet published service levels.

15. Healthcare IT Trainer Role Purpose

Program Development: Design and develop education and training programs for Cerner.
Training Design: Utilize training design fundamentals and correct grammar in all documentation and communication.
Curriculum Development: Design and develop training curricula and supporting documentation for both instructor-led and eLearning formats for new and existing users.
Curriculum Maintenance: Update and maintain the training curricula for all hospital areas.
Job Aid Creation: Create job aids for areas of difficulty and system changes.
Content Update: Incorporate process, policy, and procedure updates into training materials and communicate changes effectively.
Domain Management: Populate and maintain patients in the Train Domain.
Competency Development: Assist with developing and updating online competencies.
Training Support: Assist with other training-related duties.
Program Delivery: Deliver education and training programs for users.
Technical Training: Deliver technical training to new and existing nurses, residents, Nurse Practitioners, Physician Assistants, Physicians, and other audiences.

16. Healthcare IT Trainer Key Accountabilities

Training Delivery: Responsible for initial roll-out training, refresher training, and new hire staff/Provider training.
Software Training: Deliver other software training sessions (e.g., Dragon).
Performance Evaluation: Training effectiveness will be determined by end-user evaluations and manager observations.
Inquiry Response: Respond to all inquiries and requests from Providers and staff in a timely manner.
Upgrade Support: Assist with upgrades, go-lives, and special projects.
Hospital Onboarding: Assist with training and supporting new hospitals joining the shared domain.
Go-Live Support: Attend go-lives and provide follow-up assistance to Providers and staff.
Needs Assessment: Work with staff and the supervisor to understand training needs.
Site Visit Support: Assist with site visits by ensuring equipment functionality and performing demonstrations.
Project Coordination: Work with the supervisor to determine project scope and assignments.

17. IT Application Trainer Additional Details

Activity Reporting: Provide the manager with a weekly summary of activities.
Training Delivery: Partner with operational leaders to deliver business applications training programs for current and new employees.
Workflow Integration: Identify and integrate business and clinical workflows with the technical capabilities of the information system and related training programs.
System Lifecycle Participation: Participate in all aspects of the information system life cycle, including workflow redesign, system design, build, testing, and implementation.
Workflow Understanding: Maintain an in-depth understanding of business and clinical workflows at VMC/VCN and how system functionality supports new workflows.
Training Needs Assessment: Assess the training needs of physicians, nurses, ancillary care providers, and business operations staff.
Program Alignment: Ensure successful incorporation of new workflows, policies, and procedures into information systems training programs.
Curriculum Development: Develop and test educational curricula and participant materials to support current and new employees.
Release Training: Develop and test educational curricula and materials for new releases and updates.
Workflow Integration Training: Integrate new workflows into education programs to meet the needs of care providers, business staff, project goals, and organizational objectives.
Instruction Delivery: Conduct classroom instruction, develop web courses, manage student evaluations, document completions, and follow up on post-course feedback.
Policy Review: Participate in reviewing, revising, and developing business and clinical policies, procedures, and documentation standards.

18. IT Trainer Details and Accountabilities

Workshop Delivery: Deliver one-on-one workshops and classroom training, both in person and online.
Material Development: Create and update training materials, support guides, and training outlines.
Attendance Reporting: Assist the HR department by regularly reporting on attendance for regulated courses and CPD.
Content Creation: Write new training materials to improve the learning process, including video content and e-learning modules.
Course Design: Design and deliver both technical and soft skills training courses and produce supporting materials.
Ad Hoc Training: Carry out any other ad hoc training duties as required.
IT Training: Schedule and deliver IT training to new and existing employees.
eLearning Design: Design, create, and maintain interactive and engaging eLearning modules.
Team Collaboration: Collaborate with the Learning Technologies Team Leader to deliver quality training schedules.
IT Support: Work with service desk colleagues to assist with IT queries.
Training Needs Analysis: Identify training needs across the firm for individuals and groups.

19. IT Trainer Duties and Roles

Workflow Understanding: Understand end-user workflows.
User Training: Communicate with and train new users.
Curriculum Design: Design curriculum and record training videos in concert with SMEs.
LMS Management: Distribute training and monitor compliance using LMS.
Technology Testing: Test and evaluate new technology.
User Support: Assist in setting up new user accounts and providing support.
Adoption Engagement: Engage business customers and manage a network of champions to drive training and adoption of Microsoft 365 services through blogs, demos and more.
Content Development: Produce compelling and clear end-user content, including communications and guides, to aid the use of DWS services, and measure success through data-driven metrics.
Knowledge Documentation: Document common technology and knowledge gaps, and propose scalable solutions to enhance the user experience through common channels, e.g., intranet, video, blogs, etc.
Collaboration Support: Support the Collaboration team to deliver service updates and releases, including Microsoft Evergreen, by shaping change communications and sharing user insights and feedback.

20. IT Trainer Overview

Team Collaboration: Collaborate with appropriate workstreams/SMEs, the Change Team, and 3rd Party Partners.
Training Requirement Analysis: Build knowledge and identify training requirements for all roles impacted by process and system changes.
Content Development: Identify and develop appropriate training content and assessment materials, ensuring a robust review and sign-off process through Workstream Leads.
Training Planning: Develop training plans, curricula, and establish necessary resources.
Blended Learning Delivery: Deliver training requirements through a blended learning solution across all identified business areas.
Hypercare Support: Responsible for supporting the Hypercare requirement.
System Training: Train the workforce on new systems, collaborating across different workstreams.
Skills Analysis: Conduct skills analysis on all users to identify training needs.
System Familiarization: Learn about the system through training and practical use of available support.
User Engagement: Get buy-in from end users by explaining the system’s importance and helping develop training materials and sessions.

21. IT Trainer Responsibilities and Key Tasks

Project Collaboration: Partner with IT PMO project teams to design training curricula and programs, and to formulate a strategy for curriculum delivery.
Training Delivery: Deliver instructor-led training on a regular basis.
Opportunity Identification: Identify opportunities within the organization for implementing training programs.
Evaluation Strategy: Design evaluation strategies to validate that learning outcomes are achieved.
Trainer Development: Conduct train-the-trainer sessions.
Goal Setting: Develop individual training program goals, overall program objectives, and module objectives.
Additional Duties: Perform other duties and work on additional projects.
Program Preparation: Prepare and conduct training programs.
Material Preparation: Prepare training materials and classroom agendas.
Course Design: Design course materials and documents such as handouts, manuals, and exercises.
Bootcamp Management: Responsible for handling the bootcamp class.
Program Evaluation: Evaluate the effectiveness of training programs and learning outcomes.

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