Job Summary: 

• Deliver virtual and live training courses and workshops on the firm's computer systems and other office technology.
• Deliver virtual and live personal skills and training workshops, e.g., effective use of applications, induction programs, etc.
• Provide full evaluations of all training events to attendees and submit details according to regional policy.
• Input course attendance data into the firm’s learning management system.
• Conduct training needs analysis to assist the IT training team in the design and development of training programs and documentation.
• Manage small projects in their entirety, report progress and ensure the team is fully briefed in order to achieve the objectives of the project.
• Provide effective virtual and in-person support.
• Work closely with team members to ensure the objectives of the team are met.
• Provide backup training and to the regional offices.
• Report directly to the IT training manager, and work closely with other members of the U.S.

Skills on Resume:

• Virtual Training Delivery (Hard Skills)
• Technology Instruction (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Training Evaluation (Hard Skills)
• LMS Management (Hard Skills)
• Needs Analysis (Hard Skills)
• Project Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Responsible for instructional design.
• Responsible for needs assessments.
• Responsible for content development.
• Responsible for vendor relationship management.
• Partner with key stakeholders from the business and the information technology team to develop and potentially execute training adoption and reinforcement activities.
• Ensure courses meet objectives and are measured and evaluated to understand how learning impacts performance.
• Lead programs to assist employees with job transitions as a result of mergers or consolidation, as well as retraining programs.
• Develop new skills that may result from technological changes in the workplace.
• Manage logistics related to the marketing, delivery and follow-up of training and development programs and courses.
• Create customized training content as well as facilitating training presentations to a wide variety of learners in an engaging, meaningful way.

Skills on Resume:

• Instructional Design (Hard Skills)
• Needs Assessment (Hard Skills)
• Content Development (Hard Skills)
• Vendor Management (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Course Evaluation (Hard Skills)
• Transition Programs (Soft Skills)
• Training Facilitation (Soft Skills)

Job Summary: 

• Deliver orientation, onboarding, and career ladder pathway training for all staff.
• Administer classroom evaluations (EUPA) and provide course updates to management.
• Use software programs to develop learning materials.
• Apply the strategies of adult learning instructional strategies to optimize learning.
• Ensure that all material is current and distribute updated material to participants.
• Train all necessary classes, including some weekend and after-hours classes.
• Follow all required facilitator notes and procedures.
• Consult for special projects that require knowledge of computerized applications or processes that affect patient care and or new implementation.
• Collaborate within the department and organization.
• Responsible for listed are a general overview of the position.

Skills on Resume:

• Orientation Training (Hard Skills)
• Classroom Evaluation (Hard Skills)
• Learning Material Design (Hard Skills)
• Adult Learning Strategies (Soft Skills)
• Material Management (Hard Skills)
• Flexible Scheduling (Soft Skills)
• Technical Consulting (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Responsible for being a source of advice and knowledge on education and training matters to clinical staff and managers, regarding the IECCPP.
• Develop and deliver training to the deployment teams so they can train locally within the Trust.
• Provide training to teams at Trusts by doing demos to groups and one-on-one sessions, both remotely and in person.
• Responsible for the effective delivery of training by analysing issues, undertaking training needs assessments, setting and implementing agreed plans and monitoring performance and priorities.
• Maintain an overall understanding of the strategic direction of training within the organisation.
• Responsible for designing, testing, and continually revising and improving the training programme content, including teaching aids (graphics, visuals, audio content).
• Support delivery and skill evaluations.
• Work independently and lead specific work streams, referring to the Delivery Manager and SRO.
• Contribute to a seamless response to the organisation, maintaining a professional approach and always leading by example.

Skills on Resume:

• Education Advisory (Soft Skills)
• Trainer Development (Hard Skills)
• Hybrid Training (Hard Skills)
• Needs Assessment (Hard Skills)
• Training Strategy (Soft Skills)
• Program Design (Hard Skills)
• Skill Evaluation (Hard Skills)
• Professional Leadership (Soft Skills)

Job Summary: 

• Promote the department and services in a positive manner.
• Provide end-user training and on-site floor walking support for the IECCPP programme.
• Provide expert training advice and guidance to analysts regarding inquiries about the training and the programme, providing support to all end-users.
• Provide direction and support to project groups and forums, developing solutions and acting as a subject matter expert.
• Responsible for training equipment, including multiple laptops and projectors.
• Deploy measurement and feedback initiatives to assess course effectiveness in terms of content and delivery.
• Act as a change agent, supporting behavioural change in doctors.
• Work closely with Regional Trainers to capture the specific requirements and provide feedback to the Regional Training Manager to support bespoke training plans.

Skills on Resume:

• Department Promotion (Soft Skills)
• End-User Training (Hard Skills)
• Training Guidance (Soft Skills)
• Project Support (Soft Skills)
• Equipment Management (Hard Skills)
• Course Evaluation (Hard Skills)
• Change Management (Soft Skills)
• Feedback Collaboration (Soft Skills)

Job Summary: 

• Instruct in both classroom lectures and laboratory sessions.
• Involved setting up and configuring necessary equipment and networks to support training courses.
• Prepare training materials from field service requirements or software documentation.
• Partner with subject matter experts to ensure that course material reflects current product features.
• Consult with functional organizations to develop specifications for the content of courses.
• Customize the standard curriculum to meet specific needs.
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Work closely with the business, project and IT teams to develop training materials (User Guides, Job Aids, Presentations, Online Training, etc.) and to facilitate classroom and online courses.
• Work closely with the business, project and IT teams to create process documentation and include testing documentation for accuracy.
• Create training project plans, training assessments and coordinate training logistics for the project.
• Ensure education of training are high quality, professional and relevant.
• Assist in managing the storage and upkeep of the training document library.
• Develop training programs and offerings that cover sales, implementation, usage, and ongoing administration of products.

Skills on Resume:

• Classroom Instruction (Hard Skills)
• Technical Setup (Hard Skills)
• Material Preparation (Hard Skills)
• Content Collaboration (Soft Skills)
• Curriculum Customization (Hard Skills)
• Process Documentation (Hard Skills)
• Training Coordination (Soft Skills)
• Program Development (Hard Skills)

Job Summary: 

• Demonstrate understanding of adult education principles.
• Participate in the process of content review and assist in the creation of limited training content.
• Apply basic organizational skills in classroom preparation, training environment, course materials, parking lot, and test the necessary equipment prior to the training activity.
• Observe and proctor training sessions.
• Meet credentialing process requirements to train learners in functionality, workflow and system usability.
• Engage with learners through interaction, course assessment, and evaluation.
• Learn to deliver training based on actual content while applying time management skills and cadence to the unique learning needs of the audience.
• Demonstrate excellent customer service at all times.
• Achieve and maintain up-to-date application knowledge.
• Participate in environmental meetings to understand the overall purpose and objectives of training environments.
• Responsible for participating in LMS training.

Skills on Resume:

• Adult Learning Principles (Soft Skills)
• Content Review (Hard Skills)
• Classroom Organization (Soft Skills)
• Session Proctoring (Hard Skills)
• Credentialing Compliance (Hard Skills)
• Learner Engagement (Soft Skills)
• Time Management (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Assist with administration, setup and maintenance.
• Assist with scheduling training resources based on operational roles for new hires, ad hoc and pre-implementation.
• Complete assigned tasks within the timeline.
• Participate in eLearning design meetings to apply knowledge and understanding of the process.
• Participate in departmental and customer meetings.
• Maintain a positive attitude, welcome and incorporate feedback, and show appreciation for colleagues, patients, partners and customers in a consistent manner.
• Demonstrate great teamwork, share information with others, and respond to all communications/deliverables.
• Collaborate with the team to resolve open issues and anticipate the needs of colleagues in a consistent manner.
• Take personal ownership of issues, ensuring a high degree of accuracy with all communications/deliverables.
• Complete tasks according to committed timelines, demonstrate excellent service recovery, and consistently communicate with customers.
• Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.

Skills on Resume:

• System Administration (Hard Skills)
• Resource Scheduling (Hard Skills)
• Task Management (Soft Skills)
• eLearning Participation (Hard Skills)
• Meeting Collaboration (Soft Skills)
• Positive Attitude (Soft Skills)
• Teamwork (Soft Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Provide worldwide support, perform training activities, and provide guidance for ongoing operations.
• Provide support for coordinating and delivering computer-related training to the Health IT community (e.g., clinicians, nurses, ancillary staff, etc.).
• Create, design, and develop educational materials to include, but not limited to, User Manuals, Quick Reference Guides, Desktop Guides, PowerPoint presentations, and Word Documents for various IT projects such as Web Applications, new IT equipment, etc.
• Provide education and training when/related to organizations' IT projects, web applications, and devices for new and existing employees.
• Provide user training, both on-site and remotely, for the purpose of maintaining user skills and educating users about system enhancements.
• Obtain feedback regarding user satisfaction, and use data to identify modifications to the training program and documentation.
• Develop and maintain a Training Plan which provides a plan and associated materials for MED IT Systems, such as EHR, web applications and other IT Projects.
• Responsible for training strategy and timeline for the implementation of the system or application, ongoing support, as well as training documentation, such as, but not limited to, user manuals.
• Train super users to support the development of training resources at Health Units within geographic regions and organize training sessions specific to various roles in MED.
• Provide standards, services, and guidance on EHR/Health IT-related training programs that are designed to enable government agency personnel to use EHR/Health IT.
• Work simultaneously on multiple tasks, handle changing priorities, be detail-oriented, and be able to work independently.

Skills on Resume:

• Global Training Support (Hard Skills)
• Health IT Training (Hard Skills)
• Educational Material Design (Hard Skills)
• Employee Education (Soft Skills)
• Remote User Training (Hard Skills)
• Program Evaluation (Soft Skills)
• Training Plan Development (Hard Skills)
• EHR Training Guidance (Hard Skills)

Job Summary: 

• Work closely with Business contacts and Stakeholders to ensure the training needs of their staff are known and dealt with in the most effective way.
• Work closely with IT development teams, business analysts and project managers.
• Ensure that IT Training is involved early in all new developments and provide the best and most appropriate training content.
• Collaborate closely with L&D to co-develop technology-based learning and to link work and programmes.
• Proactively look to improve existing processes and practices through training delivery.
• Deliver various methods of training delivery, including synchronous online learning (e.g., live web-based training), asynchronous online learning (e.g., eLearning modules).
• Develop training content in a structured and user-friendly style/format, both written and video clips.
• Develop training content using the company-approved software and host it on the EMEA Training Village page.
• Manage the training aspect of all projects involved, set correct expectations on timeline and availability.
• Post-training surveys and quality measurements.
• Constantly evaluate the success and assessment for training provided, surveys and user feedback.
• Analyse the surveys to adjust and/or improve the training content or delivery.
• Proactively seek responses from those receiving training, their managers and Stakeholders to ensure the most effective training possible is provided.
• Seek further responses from those trained, their managers and stakeholders after any training provided.

Skills on Resume:

• Stakeholder Collaboration (Soft Skills)
• IT Team Partnership (Soft Skills)
• Early Training Involvement (Hard Skills)
• L&D Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Blended Learning Delivery (Hard Skills)
• Content Development (Hard Skills)
• Project Training Management (Hard Skills)

Job Summary: 

• Deliver induction training on the use of Proclaim, Microsoft Office packages, the company’s Intranet, the Avaya phone system and other deployed software to all new starters, plus role-specific software as relevant.
• Deliver a program of continuous training to existing staff in line with identified training requirements and newly introduced features of existing systems.
• Manage the company’s LMS, both for content and employee usage and performance.
• Create digital learning modules to ensure an excellent end-user experience.
• Deliver training and guidance on the use of business intelligence tools to aid strategic and performance management.
• Identify IT training needs through working with senior management and the internal IT and Development teams.
• Attend all training meetings with HR and the training partner and report on current projects and issues.
• Participate in user group meetings to understand the business and user needs to be delivered from both system improvements and training.
• Produce new IT training material and review/update existing IT materials to support the embedding of delivered training.
• Monitor the feedback given on courses and make relevant changes.
• Maintain the training records as to attendance.
• Report to management where further training requirements may be identified for individuals or teams of staff.
• Assist with the testing of new developments for the Proclaim system.
• Participate in evaluations of new software for ease of use.
• Explore features of existing software that may be unfamiliar to current users.

Skills on Resume:

• Induction Training (Hard Skills)
• Continuous Learning (Soft Skills)
• LMS Management (Hard Skills)
• Digital Module Creation (Hard Skills)
• BI Tool Training (Hard Skills)
• Training Needs Analysis (Hard Skills)
• User Engagement (Soft Skills)
• Material Development (Hard Skills)

Job Summary: 

• Deliver technical training internally and externally.
• Conduct train-the-trainer sessions and help develop the facilitation capabilities of others.
• Create course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies.
• Apply the ADDIE/SAM instructional design model to produce effective and engaging learning solutions.
• Use critical thinking skills to identify, research, conduct gap analysis and recommend solutions to complex problems, including specific objectives.
• Create and manage training project plans, including tasks required to develop training and related materials.
• Deliver on time, manage expectations, and communicate with stakeholders.
• Work with training leadership to prioritize projects and ensure that KPIs are identified as part of project goals.
• Implement just-in-time processes to meet tight deadlines with application training.

Skills on Resume:

• Technical Training (Hard Skills)
• Trainer Development (Soft Skills)
• Content Design (Hard Skills)
• Instructional Design (Hard Skills)
• Problem Solving (Soft Skills)
• Project Planning (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Process Optimization (Hard Skills)

Job Summary: 

• Develop sandbox/training environments to support instructor-led learning activities.
• Refresh the environment and tests prior to each class.
• Support LMS administration, including appropriate tracking of training sessions and accuracy of learner transcripts.
• Compile training report data, and rework it into the dashboard or other format depending on the audience.
• Use data to measure training effectiveness and use findings to recommend improvements to the curriculum.
• Stay up to date with Smile CDR product releases, and ensure learning opportunities are identified and developed.
• Stay up to date with learning technology, and provide recommendations to implement processes or tools to help streamline learning development activities.
• Develop effective presentation materials, storyboards, instructor and participant materials, lab activities, and job aids.

Skills on Resume:

• Training Environment Setup (Hard Skills)
• Environment Maintenance (Hard Skills)
• LMS Administration (Hard Skills)
• Training Data Reporting (Hard Skills)
• Curriculum Improvement (Soft Skills)
• Product Knowledge (Hard Skills)
• Learning Technology (Hard Skills)
• Material Development (Hard Skills)

Job Summary: 

• Perform technical support functions via phone, remote connection and desk-side visits.
• Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures.
• Close calls when a satisfactory resolution has been achieved.
• Correctly diagnose software and hardware faults and liaise with 3rd party engineers.
• Identify major support incidents and liaise with support teams, following the Major Incident process.
• Build and support laptops, desktops, printers and remote devices such as iPhones.
• Escalate support issues timely and in accordance with the process, in order that they may be resolved within reasonable time scales.
• Assist with user account management.
• Administer IT asset inventories, ensuring records are kept fully up to date.

Skills on Resume:

• Technical Support (Hard Skills)
• Incident Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Fault Diagnosis (Hard Skills)
• Device Support (Hard Skills)
• Escalation Handling (Soft Skills)
• Account Administration (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Responsible for establishing and maintaining contact with other IT Support Analysts in all offices to ensure that a cohesive approach is being adopted across the firm.
• Work with the global video conferencing team to set up and support AV calls and conferences.
• Participate in global project rollouts and upgrades.
• Produce and maintain technical documentation and articles for the knowledge base.
• Deliver training in the classroom, remotely and at the desk side.
• Floor-walk on a regular basis to provide at desk’ training assistance.
• Maintain the LMS, containing all training hand-outs, eLearning and course schedule.
• Build and maintain relationships within teams to promote IT Training, ensuring knowledge and awareness and business challenges through workshops, days in teams, surveys and gap analysis.

Skills on Resume:

• IT Collaboration (Soft Skills)
• AV Support (Hard Skills)
• Project Participation (Hard Skills)
• Documentation Management (Hard Skills)
• Training Delivery (Hard Skills)
• Deskside Support (Soft Skills)
• LMS Maintenance (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Continually maintain and expand a strong working knowledge of current firm-supported and future technologies to provide training to end-users.
• Design new training courses and assist with the preparation and maintenance of IT training-related materials and documentation.
• Assist with the advertisement of courses, scheduling delegates and monitoring attendance of courses.
• Work on a Global IT Training schedule.
• Assist with the creation of customised "Personal IT Development Plans" for members of staff at all levels of the firm.
• Responsible for induction training for partners and staff.
• Assist the service desk and systems teams with any queries.
• Assist with service desk cover during busy periods.
• Assist the IT Training Manager and Head of Service Delivery with additional responsibilities.

Skills on Resume:

• Technical Knowledge (Hard Skills)
• Course Design (Hard Skills)
• Training Administration (Hard Skills)
• Global Scheduling (Soft Skills)
• Personal Development Planning (Soft Skills)
• Induction Training (Hard Skills)
• Service Desk Support (Hard Skills)
• Team Assistance (Soft Skills)

Job Summary: 

• Design, develop, edit, and continually improve knowledge and instructional videos.
• Create accurate, concise, consumable, and engaging content.
• Assist in driving traffic and adoption of training material and knowledge documentation.
• Collaborate with various stakeholders to help define and prioritize training needs.
• Provide peer feedback and review of content created by colleagues.
• Drive marketing, social media, and organizational change management efforts.
• Work with third-party vendors and support teams on behalf of stakeholders.
• Consolidate metrics and initiatives into regular stakeholder deliverables/reports.

Skills on Resume:

• Video Design (Hard Skills)
• Content Creation (Hard Skills)
• Training Promotion (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Content Review (Soft Skills)
• Change Management (Soft Skills)
• Vendor Management (Soft Skills)
• Data Reporting (Hard Skills)

Job Summary: 

• Develop and facilitate face-to-face and webinar training for the branch IT systems.
• Develop and maintain the rollout of E-learning training for all system users.
• Ensure that all training outcomes are achieved following set lesson plans and course objectives for branch users.
• Involved in training and coaching of new and existing system users.
• Maintain and update training material in line with system developments, implementation changes and KPI adoption.
• Provide on-site one-on-one coaching support and help for newly-trained branch staff.
• Help in the setup of data in the new branch system during an implementation.
• Create and maintain system training trackers for all branch users, including project and business-as-usual.
• Provide advice and guidance to all branch staff on the use of the new branch system.
• Provide qualitative and thorough feedback to support the implementation team post-training to help ensure branch users receive correct aftercare support.
• Support the implementation of the new system, backfilling the implementer role.
• Work in collaboration with key work streams and projects to ensure all changes to business processes are adopted and modified within the project training.

Skills on Resume:

• Webinar Training (Hard Skills)
• E-Learning Development (Hard Skills)
• Course Delivery (Hard Skills)
• User Coaching (Soft Skills)
• Material Updates (Hard Skills)
• Onsite Support (Soft Skills)
• System Setup (Hard Skills)
• Training Tracking (Hard Skills)

Job Summary: 

• Identify IT training needs and draw up plans for IT training objectives moving forward.
• Produce new training material and update existing training materials.
• Deliver IT inductions on all the main packages used by all staff.
• Deliver ongoing refresher training sessions.
• Provide 1-1 training and floor walking.
• Work with the IT Support Team Leader on new strategies for IT training, using new technologies.
• Monitor the feedback given on courses and make changes to the sessions.
• Maintain the IT training section of the intranet.
• Assist in the evaluation of any new software under consideration.

Skills on Resume:

• Training Needs Analysis (Hard Skills)
• Material Development (Hard Skills)
• IT Induction (Hard Skills)
• Refresher Training (Hard Skills)
• One-to-One Training (Soft Skills)
• Training Strategy (Soft Skills)
• Feedback Evaluation (Soft Skills)
• Intranet Management (Hard Skills)

Job Summary: 

• Work with individual members of the teams, as well as Team Leaders and Management, to identify training requirements at an individual and organisational level.
• Plan and organise training events based on training needs analysis and in accordance with an agreed-upon schedule and priorities.
• Work closely with subject matter experts to define, develop, deliver and implement a training curriculum in line with the operational business need.
• Identify and review appropriate learning material within the chosen digital learning platform in line with job roles and functions.
• Ensure each individual maintains a clear focus on their training goals relative to their job function.
• Plan, deliver and execute a range of training activities covering both technical and process-based subject matter.
• Work with Team Leaders to undertake Quality Assurance activities, including listening to live and recorded calls, and reviewing completed and in-flight tickets.
• Ensure quality standards are being maintained.

Skills on Resume:

• Training Needs Analysis (Hard Skills)
• Event Planning (Soft Skills)
• Curriculum Development (Hard Skills)
• Digital Learning Review (Hard Skills)
• Goal Alignment (Soft Skills)
• Training Delivery (Hard Skills)
• Quality Assurance (Hard Skills)
• Standards Compliance (Soft Skills)

Job Summary: 

• Ensure the customer service framework is being adhered to and continuously improved.
• Develop, maintain and deliver induction training to ensure that new recruits are ready to be placed into operational service with little to no impact on the customer experience.
• Research, design, deliver and support new learning mediums as they emerge or become relevant.
• Maintain training records in accordance with personal development plans.
• Oversee training progression for all matters relating to gaining or maintaining external certifications.
• Develop and maintain training materials.
• Support, mentor, and coach the service desk.
• Lead, develop and coach allocated apprentices, ensuring that they have the appropriate levels of support in both academic activities and work assignments within the business.

Skills on Resume:

• Customer Service Improvement (Soft Skills)
• Induction Training (Hard Skills)
• Learning Innovation (Hard Skills)
• Record Maintenance (Hard Skills)
• Certification Management (Hard Skills)
• Material Development (Hard Skills)
• Team Coaching (Soft Skills)
• Apprentice Mentorship (Soft Skills)

Job Summary: 

• Design and deliver IT Training on Microsoft Office applications and specialist software to new starters and existing staff on an ad hoc basis, roll-out basis using a variety of methods including instructor-led, 121 coaching and remote/online learning.
• Develop and maintain course materials and training documents.
• Schedule and administer training and development courses for all levels of staff.
• Liaise with internal clients and external suppliers.
• Use the LMS to distribute mandatory training courses.
• Complete starter, leaver and transfer processes.
• Maintain accurate training records on the training database.
• Assist the Head of L&D with major projects.

Skills on Resume:

• IT Training Delivery (Hard Skills)
• Material Development (Hard Skills)
• Course Administration (Hard Skills)
• Client Liaison (Soft Skills)
• LMS Management (Hard Skills)
• Process Coordination (Soft Skills)
• Record Maintenance (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Deliver training programs, including development, promotion, delivery, implementation, and evaluation for new hires and other IT Training programs offered company-wide.
• Conduct in-person and remote training classes and/or workshops for newly-hired and existing personnel in all offices.
• Conduct subject-based training demos and workshops (ie, software applications, security elements, etc).
• Assess training needs through surveys, interviews with employees, or consultation with managers.
• Develop training material, documentation, quick tips and/or best practice guides.
• Create ‘How To' training videos, Job Aids and FAQ’s.
• Serve on project teams for rollouts of new technology and upgrades, which include, but are not limited to, evaluating, testing, and marketing.
• Assist with the distribution of department communications.
• Attend weekly and/or monthly meetings.
• Provide training and floor support company-wide for software deployments on an basis.
• Provide end-user support services for software-related questions.

Skills on Resume:

• Training Program Management (Hard Skills)
• Workshop Facilitation (Hard Skills)
• Subject Training (Hard Skills)
• Needs Assessment (Hard Skills)
• Material Development (Hard Skills)
• Video Creation (Hard Skills)
• Project Participation (Soft Skills)
• End-User Support (Soft Skills)

Job Summary: 

• Deliver training on systems, applications and devices, including bespoke software, to ensure best practice use.
• Liaise with stakeholders and users to analyse business requirements and deliver on these.
• Perform full lifecycle training, including TNA, Course Design, Delivery and Review.
• Design and create QRGs, Video Casts, and  E-Learning.
• Responsible for regular floor-walking and training sessions.
• Provide feedback, reports and statistics relating to all training and skills transfer.
• Perform training needs analysis and follow-up across all areas of the firm.
• Work with the departmental head to provide relevant training to their respective team members.

Skills on Resume:

• Systems Training (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Lifecycle Training (Hard Skills)
• E-Learning Design (Hard Skills)
• Floor Walking (Soft Skills)
• Training Reporting (Hard Skills)
• Needs Analysis (Hard Skills)
• Team Training (Soft Skills)

Job Summary: 

• Design and deliver IT training to new starters and existing staff, which includes face-to-face group, 121 and remote/virtual.
• Design, develop and maintain all course materials and training documents, ensuring they are up to date.
• Arrange and carry out all training and development courses for the firm.
• Liaise with internal stakeholders (Hiring Managers/HR) and external suppliers regularly.
• Use the in-house learning management system to deliver all online learning courses.
• Manage the compliance training system and regularly schedule mandatory training courses.
• Update the system to include all starters and leavers, ensuring they are enrolled in mandatory training.
• Manage all training records on the internal system, chasing for completion.
• Work closely with the head of to deliver projects.

Skills on Resume:

• IT Training Delivery (Hard Skills)
• Material Development (Hard Skills)
• Course Coordination (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• LMS Management (Hard Skills)
• Compliance Training (Hard Skills)
• Record Management (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Responsible for training staff in the use of software packages and information systems.
• Provide training to up-skill staff in basic applications that are used regularly and provide specialist training for unique software packages and information systems.
• Upgrade regarding the use of software packages and information systems.
• Evaluate the effectiveness of training, using surveys, questionnaires, interviews and observation, to amend the training approach.
• Build and sustain effective relationships with team members and actively participate in teamwork and group activities.
• Work collaboratively, operate as an effective team member and provide constructive feedback.
• Design solutions to issues impacting the achievement of desired outcomes.
• Interpret and comply with legislative, policy and regulatory frameworks.

Skills on Resume:

• Software Training (Hard Skills)
• Application Upskilling (Hard Skills)
• System Upgrades (Hard Skills)
• Training Evaluation (Hard Skills)
• Team Collaboration (Soft Skills)
• Feedback Delivery (Soft Skills)
• Solution Design (Hard Skills)
• Policy Compliance (Soft Skills)

Job Summary: 

• Work with Project Managers and developers to understand the requirements of a stakeholder.
• Design and write training programmes and training materials.
• Deliver training in different forms, 1 to 1, classroom, floor walking, also via Lync.
• Work closely with the Service Delivery Team to understand the issues that are reported and use the information to update and adjust training.
• Gather feedback and advise on software updates and system changes.
• Strive to improve internal and external support.
• Conduct structured tests on new and updated systems.
• Book training venues, create and send out joining instructions, book delegates onto sites, and collate training evaluations.
• Record and maintain training within a training database.
• Work with stakeholders to help improve training and day-to-day use of applications.
• Represent the business in relevant forums.

Skills on Resume:

• Stakeholder Analysis (Soft Skills)
• Material Design (Hard Skills)
• Training Delivery (Hard Skills)
• Service Collaboration (Soft Skills)
• Feedback Integration (Soft Skills)
• Support Improvement (Soft Skills)
• System Testing (Hard Skills)
• Training Administration (Hard Skills)

Job Summary: 

• Facilitate scheduled eStar training classes (including weekend and after-hours and complete classes as reflected in the course curriculum.
• Apply strategies of adult learning as well as instructional strategies to optimize learning.
• Ensure that all class invites are sent per SOP, material is current and distribute updated material to participants.
• Consult for special projects that require knowledge of computerized eStar applications or processes that affect patient care and or new implementation.
• Execute job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Analyze moderately complex problems using technical experience and judgment.
• Provide informal guidance and support to team members.
• Develop and implement interactive, scenario-based learning programs for vendor applications, course evaluations and proficiency assessments system implementations under occasional guidance.
• Utilize communication, instructional design and technical skills to meet training program objectives as a Credentialed eStar IT Trainer.
• Use learning and instructional theory to ensure the quality of instruction.
• Focus on adult learning goals and the ability to direct their own learning.

Skills on Resume:

• eStar Training Facilitation (Hard Skills)
• Adult Learning Strategies (Soft Skills)
• Material Management (Hard Skills)
• Project Consultation (Soft Skills)
• Problem Analysis (Hard Skills)
• Team Support (Soft Skills)
• Scenario-Based Learning (Hard Skills)
• Instructional Design (Hard Skills)

Job Summary: 

• Work in partnership with relevant internal stakeholders to scope, research and create training content in line with business objectives.
• Deliver training based on business and customer training needs.
• Deliver training programmes in formal (e.g., classroom), informal (e.g., floor-walking) or online (e.g., e-learning and webinar) settings.
• Design flexible and adaptable learning environments and resources, able to support learner needs and meet business objectives.
• Evaluate the effectiveness of training through a variety of methodologies.
• Act on training evaluation results to deliver and evidence continuous improvement in the design and delivery of all training.
• Support and maintain the learning management system (currently Cornerstone) as a super user.
• Recommend and implement system improvements and upgrades.
• Responsible for contact with the LMS provider.
• Provide technical support for the LMS to the business.
• Maintain appropriate records of learner development and resource allocation.
• Work closely with HR colleagues for system maintenance.
• Produce and analyse regular and ad-hoc reporting to demonstrate the effectiveness of training delivery and identify opportunities for improvement.

Skills on Resume:

• Content Development (Hard Skills)
• Training Delivery (Hard Skills)
• Blended Learning (Hard Skills)
• Learning Design (Hard Skills)
• Training Evaluation (Hard Skills)
• Continuous Improvement (Soft Skills)
• LMS Administration (Hard Skills)
• Reporting Analysis (Hard Skills)

Job Summary: 

• Provide training on all firm-supported software via instructor-led classroom training, webinars, videoconferencing, one-on-one coaching, and via eLearning courses and video tip creation.
• Conduct new hire technical training.
• Collaborate with other IT trainers to create and maintain a workflow-inspired curriculum.
• Design, develop and deliver training strategies that are engaging, innovative, and meet learning objectives.
• Represent the user experience via participation in firm-wide project teams from inception to implementation by testing software, developing training strategy and producing supporting documentation and communications.
• Conduct training needs analysis, analyze performance problems, and recommend training solutions.
• Collaborate with internal customers to understand unique requirements based on role, business unit, and office location, and offer training solutions that are adaptable to those needs.
• Stay up-to-date with current trends in training, technology, and instructional design.
• Maintain training records in the LMS.

Skills on Resume:

• Software Training (Hard Skills)
• New Hire Training (Hard Skills)
• Curriculum Development (Hard Skills)
• Training Strategy (Hard Skills)
• Project Participation (Soft Skills)
• Needs Analysis (Hard Skills)
• Customer Collaboration (Soft Skills)
• LMS Management (Hard Skills)

Job Summary: 

• Coordinate and deliver training programs.
• Measure trends and provide updates to training material or provide enhancements for continuous improvement.
• Assess training needs and agreed learning aims.
• Prepare the training room and resources.
• Design new training programs or adapt existing ones, and provide classroom, hands-on, end-user software training.
• Assess learning performances and maintain records of training given.
• Provide constructive feedback to learners and management.
• Provide monthly management reports utilizing key indicators from the department dashboard.
• Analyze, test, and coordinate with the technical administrator to resolve application problems.

Skills on Resume:

• Training Coordination (Hard Skills)
• Material Improvement (Hard Skills)
• Needs Assessment (Hard Skills)
• Resource Preparation (Hard Skills)
• Program Design (Hard Skills)
• Performance Evaluation (Soft Skills)
• Feedback Delivery (Soft Skills)
• Report Analysis (Hard Skills)

Job Summary: 

• Create classes in ULearn for various systems, including Workday, Meperia, CONGA and Nuvolo.
• Provide those who make requisitions and those approving with credit in ULearn for Workday and Meperia.
• Create and maintain surveys to provide feedback from users to continually improve training processes.
• Maintain a training dashboard for Workday and Meperia that includes receiving and logging customer inquiries and trainings, as well as projects worked on and meetings attended.
• Set up requesters/approvers in the Meperia system.
• Review and revise training documents/information to be posted on the UHealth website.
• Ensure Workday and Meperia procedures are being followed and maintained for quality control.
• Maintain helpdesk inboxes on Outlook (answer questions from users, etc.).
• Assist users with technical issues.
• Add new users, requesters and approvers to various systems.

Skills on Resume:

• ULearn Management (Hard Skills)
• Survey Creation (Hard Skills)
• Dashboard Maintenance (Hard Skills)
• System Setup (Hard Skills)
• Document Revision (Hard Skills)
• Quality Control (Hard Skills)
• User Support (Soft Skills)
• Technical Assistance (Hard Skills)

Job Summary: 

• Design and deliver training on Microsoft applications, including Outlook.
• Deliver training on other bespoke software, including practice management and time management software.
• Develop and maintain course materials and training documents such as hand-outs, manuals and exercises.
• Schedule and administer training and development courses of all types.
• Use the learning management system to deliver eLearning courses.
• Use the compliance training system to distribute mandatory training courses.
• Assist the Head of Learning and Development with major projects.
• Maintain training records in the learning management system.

Skills on Resume:

• Microsoft Training (Hard Skills)
• Software Training (Hard Skills)
• Material Development (Hard Skills)
• Course Administration (Hard Skills)
• LMS Management (Hard Skills)
• Compliance Training (Hard Skills)
• Project Support (Soft Skills)
• Record Maintenance (Hard Skills)

Job Summary: 

• Responsible for the initial orientation and continual training of agents, typically in a classroom environment.
• Responsible for delivering training modules and providing classroom training.
• Work with Leadership to ensure they understand the training environment, have up-to-date reporting on training progress and will identify current and ongoing training needs.
• Manage and evaluate training activities and progress to ensure course objectives are met.
• Work with subject matter experts and the Call Center Leadership team.
• Develop and implement training for call center agents, according to defined methodology, policy and procedures.
• Responsible for creating, producing, and delivering online remote IT training.
• Write for a corporate audience.
• Engage with managers and stakeholders.

Skills on Resume:

• Agent Training (Hard Skills)
• Classroom Delivery (Hard Skills)
• Leadership Collaboration (Soft Skills)
• Training Evaluation (Hard Skills)
• SME Partnership (Soft Skills)
• Call Center Training (Hard Skills)
• Remote IT Training (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Conduct the research necessary to develop and revise training courses in support of a new IT software system.
• Develop and revise courses and prepare appropriate training catalogs.
• Prepare instructor materials (course outline, background material, and training aids).
• Prepare student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).
• Train personnel by conducting formal classroom courses and/or via web screenshare, workshops and seminars.
• Prepare reports and monitor training tasks using standard training standards and software and hardware programs, such as modeling and simulation and prototyping efforts.
• Provide input to the project lead and the program manager on which decisions for training validation and or modifications of specified items or systems can be corrected.
• Conduct classroom and one-to-one training (in person and remote).
• Create and develop training materials for systems in a "user-friendly" manner.
• Maintain, develop and promote the core catalog of blended IT education programs and resources, such as bite-sized eLearning videos, quick reference instructional guides and intranet pages.
• Assess learner performance, monitoring, evaluating and reviewing the quality and effectiveness of training.
• Identify IT training requirements and tailor training courses accordingly.

Skills on Resume:

• Training Research (Hard Skills)
• Course Development (Hard Skills)
• Material Preparation (Hard Skills)
• Classroom Instruction (Hard Skills)
• Training Reporting (Hard Skills)
• Project Collaboration (Soft Skills)
• Blended Learning (Hard Skills)
• Performance Evaluation (Soft Skills)

Job Summary: 

• Design and expand training curricula based on the needs of the organization and end users.
• Design, develop and update training materials that include, but are not limited to, user guides, instructional materials and self-help documents.
• Plan and execute on-site training in different European countries and locations.
• Develop eLearning courses, tutorial videos, and conduct live webinars.
• Schedule and communicate to users about trainings, webinars, and workshops.
• Research new software possibilities that would improve the training experience for end users.
• Continue to improve delivery and presentation skills.
• Perform other functions in their roles within an organization.
• Responsible for Epic-based electronic medical record (iSparrow).
• Responsible for the preparation of teaching materials.
• Train room set-up/maintenance, proficiency assessment.
• Responsible for staffing computer lab sessions and providing helpdesk support.

Skills on Resume:

• Curriculum Design (Hard Skills)
• Material Development (Hard Skills)
• Onsite Training (Hard Skills)
• eLearning Development (Hard Skills)
• Training Communication (Soft Skills)
• Software Research (Hard Skills)
• Presentation Improvement (Soft Skills)
• Helpdesk Support (Hard Skills)

Job Summary: 

• Responsible for the design and delivery of training programs in information technology (IT), including preparing the curriculum, content, and materials for the training and monitoring of all training programs.
• Provide progress reports for all employees who participate in training sessions.
• Conduct training needs analysis and define the skill sets needed to accomplish different roles.
• Design training programs that equip employees/end-users with the appropriate skills.
• Develop a suitable mix of formal and informal development activities.
• Responsible for the set-up and maintenance of the learning environment and resource centers.
• Deliver training program in group and or online (e.g., e-learning and webinar) settings.
• Explain and review detailed workflow processes with customers via phone, email, and web conference.
• Facilitate working sessions with customers as they interact with systems.
• Analyze reports and system data to evaluate progress and determine next steps.
• Research issues and collaborate with technical and business resources to identify and implement appropriate resolutions.
• Communicate the status of activities, issues, and risks associated with Customer Service activities.

Skills on Resume:

• Training Design (Hard Skills)
• Progress Reporting (Hard Skills)
• Needs Analysis (Hard Skills)
• Program Development (Hard Skills)
• Learning Environment Setup (Hard Skills)
• Blended Delivery (Hard Skills)
• Customer Facilitation (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Educate clients on the software.
• Make an easy first-time setup for clients.
• Provide software support to clients.
• Update video and software support online.
• Resolve complex helpdesk queries and quickly resolve issues.
• Conduct webinars to assist clients.
• Conduct software training for colleagues to assist with sales and marketing.
• Responsible for client-facing work from day one, with the expectation of having regular interactions with clients, to lead work-streams or projects, or to support senior colleagues in delivering specific project outputs.
• Conduct and delivery of all aspects of a Training Needs Analysis, comfortable explaining various elements to a customer, running workshops to derive outcomes and familiar with a range of processes.
• Work remotely with occasional need to visit client sites across the UK.
• Clearly articulate the benefits of employing all areas of the training cycle to internal and external stakeholders.
• Communicate and engage at all levels with a variety of stakeholders, including senior management.

Skills on Resume:

• Client Education (Soft Skills)
• Software Setup (Hard Skills)
• Technical Support (Hard Skills)
• Content Updating (Hard Skills)
• Helpdesk Resolution (Hard Skills)
• Webinar Delivery (Hard Skills)
• Training Needs Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Deliver the through-life engineering support of the Royal Navy’s complex maritime assets, ranging from managed inventories of types of equipment up to whole ships and nuclear submarines.
• Provide the engineering assurance, information management, and business solutions that keep the Royal Navy at sea.
• Deliver collaborative solutions for use by the entire UK defense maritime enterprise, including the customer and other industry participants.
• Span the solution space from database applications through to big data and analytics.
• Work with around 150-160 applications across Babcock Naval Marine.
• Report to the IT Training Manager, the IT Trainer is responsible for creating, preparing and delivering training courses on a 1 to 1 basis, classroom, and floor walking, creating and designing user documentation and support user acceptance testing with internal and external customers, ensuring a smooth transition from development to in-service of new products and services to the Ministry of Defence and industry partners.
• Work alongside Project Managers, Developers and Business Analysts to understand the requirements of a stakeholder, providing high-quality training on all applications supported by the business.
• Support an ambitious Information Management change program.
• Guide people in techniques for driving data quality improvements across all key business systems.
• Make the best use of Office 365 tools for collaboration.
• Make a real difference to the way training is provided and delivered to remote working staff using virtual classrooms, e-learning and videos, etc.

Skills on Resume:

• Engineering Support (Hard Skills)
• Information Management (Hard Skills)
• Collaborative Solutions (Soft Skills)
• Data Analytics (Hard Skills)
• IT Training Delivery (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Change Management (Soft Skills)
• Virtual Learning (Hard Skills)

Job Summary: 

• Provide high-quality training to new starters and existing staff on an ad hoc, scheduled and rollout basis via a variety of methods, including instructor-led, 1-2-1 coaching and remote/online training.
• Provide flexible learning support to all departments, offices and levels that meet predetermined needs and expectations.
• Consistently develop and maintain quality training materials, including online resources, to support the firm's IT projects and day-to-day training needs.
• Perform training administration and other ad hoc duties.
• Responsible for supporting the team's projects.
• Provide training on a mix of bespoke business systems alongside familiar off-the-shelf packages, such as Microsoft Office.
• Responsible for training that combines functional instruction with guidance on clients' processes and policies.
• Produce a range of supportive materials, including quick reference guides, video demos, eLearning modules and manuals for all applications.
• Manage the IT Training delivery calendar, schedule courses, and maintain records of all training attendance and eLearning completion using a learning management system.
• Assist in the production and delivery of project-based IT training.

Skills on Resume:

• IT Training Delivery (Hard Skills)
• Learning Support (Soft Skills)
• Material Development (Hard Skills)
• Training Administration (Hard Skills)
• Project Support (Soft Skills)
• Software Training (Hard Skills)
• Process Instruction (Soft Skills)
• LMS Management (Hard Skills)