• Assist with the creation of online learning materials in the form of e-learning courses, training videos, intranet pages and weekly tips and tricks articles.
• Research, design, deliver and support new learning mediums such as workshops, seminars and e-learning.
• Work alongside other members of the IT Training team to maintain existing courses and training materials in line with technical upgrades.
• Prepare fully prior to all training or coaching sessions, addressing all requirements in advance.
• Work with the training administrator to ensure each training initiative is run efficiently.
• Carry out effective evaluation and validation of each training initiative and individual sessions for the purpose of management reporting.
• Assist the IT Training manager in identifying training needs on an individual and group basis.
• Work with the IT Service Desk Analysts to answer queries on the use of MS Office and other legal IT applications.
• Maintain and develop personal knowledge and skills required to fulfil the role.
• Responsible for being aware of the risks associated with elevated access permissions and Information security.
• Ensure that actions are undertaken in line with the Information Security Policy and current best practice.
• Answer ad hoc training queries sent directly to the IT Training team.

Skills: E-Learning Design, Training Delivery, Technical Support, Microsoft Office, Needs Analysis, Content Evaluation, Information Security, Team Collaboration

• Provide business applications training, i.e., Oracle, DOM, SQL, Boundary Applications, to local and remote IT associates.
• Design and maintain training documents, i.e., Participant Guides, training SOPs.
• Input in the development of the overall training strategy.
• Work closely with the management team to coordinate associate training.
• Serve as a domain authority in certain applications.
• Attend project meetings or team meetings to understand training needs.
• Meet with teams periodically to understand changes that may impact documentation and update vital documents.
• Meet with key service owners to understand strategic direction.
• Conduct training classes on a regular and ad-hoc basis.
• Track training using Workday, post-training communications and run Workday Index.
• Review post-training surveys to look for areas of improvement.

Skills: Oracle Training, Documentation Design, Training Strategy, Team Coordination, Application Expertise, Project Collaboration, Process Updates, Performance Evaluation

• Work in close partnership with the business owners to design, develop, and implement learning solutions.
• Understand the needs presented and design learning solutions to meet those needs.
• Conduct group training sessions in both virtual and in-person settings.
• Conduct one-on-one trainings in both virtual and in-person settings.
• Partner with business services teams to develop training plans that provide “just in time” training.
• Assist with the creation of e-learning modules using rapid e-learning software.
• Develop and maintain training solutions, including but not limited to outlines, manuals, quick reference cards, quick-start guides, videos and tips.
• Develop and distribute Firm communications related to technology announcements and training.
• Assess information in the Help Desk call tracking system and target training for problem reduction.
• Measure training effectiveness and provide recommendations for improvement.
• Administer training classes and reporting using the Firm’s Learning Management System.
• Keep current with adult training and learning industry trends, best practices, new technologies, and emerging innovations to see how they can be leveraged at Proskauer.

Skills: Learning Design, Needs Analysis, Group Training, Individual Coaching, E-Learning Development, Content Creation, Communication Management, Training Evaluation

• Responsible for new starter setup/induction (hardware setup/user login ).
• Work with IT and the business to analyse and define IT training requirements.
• Plan, design and deliver these requirements.
• Run group and individual (one-to-one) training sessions for new and existing IT systems.
• Develop and maintain IT training materials in a range of formats/tools, including user guides, e-learning, and video.
• Deliver training sessions via classroom, webinar, workshops and e-learning, etc.
• Participate in IT projects that have a training requirement.
• Effectively maintain training records and materials.

Skills: Onboarding Support, Training Analysis, Course Design, IT Instruction, Content Development, E-Learning Delivery, Project Participation, Record Management

• Ensure that training content is updated and accessible.
• Provide project management support for Ivanti Service Manager and other IT-related training.
• Determine where workflow gaps exist by shadowing staff.
• Create best practice workflow documents.
• Train users on Best Practices to increase adoption of Best Practice standards.
• Identify and utilize super users to increase user training.
• Work with the IT Service Desk to determine recurring training issues and help to reduce ticket volume by training users.
• Mentor the IT Service Desk and assist with Tier II and Tier III Ivanti application issues.
• Assist with ongoing development, upgrading, implementation, testing, and customization of Ivanti Service Manager.

Skills: Content Maintenance, Project Support, Workflow Analysis, Documentation Creation, Best Practice Training, User Enablement, Issue Reduction, Application Support

• Develop a schedule to assess training requirements, which will deliver project and programme objectives.
• Create, manage and track the training schedule, including attendance.
• Design and deliver high-quality training courses and materials using various methodologies, including slide decks, videos, user guides and FAQs.
• Review existing training materials to determine appropriateness and relevance and to make improvement recommendations.
• Conduct a comprehensive training needs analysis to support the delivery of business objectives.
• Design and utilise measurement tools and feedback mechanisms.
• Evaluate the effectiveness of existing and new training.
• Deliver live training using MS Teams, ensuring training is interactive and engaging.

Skills: Training Scheduling, Attendance Tracking, Course Design, Material Review, Needs Analysis, Performance Measurement, Training Evaluation, Virtual Delivery

• Work alongside the IT Director to formulate the IT training strategy.
• Recommend any technologies that will improve the way training is delivered.
• Plan, Create, structure, prepare and deliver training to internal staff.
• Create online, E-Learning and blended training programmes, and any supporting materials.
• Help in the successful delivery of technology rollouts.
• Responsible for new starter induction training as well as the continuing development of firm employees.
• Responsible for coordinating remote training.
• Design continuous enhancements to the course material annually or as dictated by product upgrades.

Skills: Training Strategy, Technology Integration, Course Delivery, E-Learning Development, Rollout Support, Onboarding Training, Remote Coordination, Content Enhancement

• Use the firm brand and styles, expected to design training manuals by identifying and describing information needs.
• Develop and deliver technical training in a classroom setting, online through an e-learning or Virtual Learning Environment and occasionally on a one-on-one basis.
• Responsible for determining training objectives.
• Work within a small team will also be expected to assist the service desk for user-end support from time to time.
• Provide desk-side/remote support.
• Ensure incidents/requests are logged and entered accurately and respond to calls elevated by the 1st line service desk.
• Escalate problems and outstanding tickets.
• Act as the escalation point for ‘How-to’ tickets or enquiries for further training.

Skills: Brand Compliance, Manual Design, Technical Training, Objective Setting, User Support, Incident Management, Ticket Escalation, Training Assistance

• Coordinate and facilitate training sessions as directed by management (both remote and in-person training).
• Create training materials, whether acquired or fabricated and all necessary copies for training.
• Perform and troubleshoot technical tasks necessary for successful training sessions.
• Communicate all information gained from their experience in training sessions and in the field in an effort to improve understanding and share ideas.
• Perform all responsibilities within the guidelines of Information Technology policies and procedures.
• Recognize and identify potential areas where existing documentation, policies, or procedures require change, or where new ones need to be developed.
• Ensure the training area is prepared for scheduled sessions and take necessary steps to guarantee the smooth operation of the equipment.
• Adhere to established product, direction, and platform standards.
• Participate in the development and implementation of processes that improve efficiency and enhance productivity.

Skills: Training Coordination, Material Creation, Technical Troubleshooting, Knowledge Sharing, Policy Compliance, Process Improvement, Equipment Management, Standards Adherence

• Deliver interactive sessions with groups of students on specific topics covered in the Course.
• Understand the subject from an industry perspective.
• Provide hands-on demonstrations during the live session using the code provided.
• Clarify students' queries and doubts about the course content.
• Provide guidance to students, do code reviews and check-ins for guided projects.
• Evaluate milestone assignments and projects.
• Provide periodic feedback about the students.
• Deliver train-the-trainer and user training on Morae Global partner software, primarily iManage Work 10 and FileSite v9.36.
• Prepare and edit training documentation.
• Involvement in the production of e-learning modules.
• Work alongside the Installation Project Team for the duration of the software installation.

Skills: Interactive Training, Industry Insight, Live Demonstration, Student Support, Project Evaluation, Performance Feedback, Software Training, E-Learning Development

• Experience with adult learning techniques and creating training material.
• Professional experience in an IT-related field (Cloud, Azure, O365, DevOps, IT Infrastructure, Programming, Systems Administration, Database, IT Security).
• Strong written, verbal, and in-person communication (via remote solutions).
• Able to pay attention to detail.
• Excellent interpersonal skills and customer service mindset.
• Understanding of Microsoft products, application/hardware support, and ticketing platforms.
• Ability to learn new systems and applications quickly, adapting to changing requirements or support documentation.
• Exceptional time management and organizational skills.
• Must have training or instructional design certification.

Qualifications: BS in Computer Science with 5 years of Experience

• Ferguson Business Experience or equivalent business experience.
• Must have Oracle Fusion experience.
• Oracle/Cloud Technology background with an understanding of Oracle and Cloud/Dev concepts/knowledge.
• Experience as a trainer in a technology-based environment.
• Able to give outstanding presentations and written skills.
• Ability to work with associates at all levels of the organization and across business/IT lines.
• Experience with Articulate or equivalent eLearning tool.
• SQL and Warehouse Management experience.
• Must have a high level of accuracy in reporting/documentation produced.
• Solid attention to detail, organizational skills.
• Must have strong social skills.
• Ability to quickly learn and understand new information.
• Self-starter requiring minimal direction.

Qualifications: BA in Education Technology with 6 years of Experience

• Able to guide students through the development of a final project.
• Able to provide parents with feedback on the students’ progress.
• Able to conduct and lead training sessions for the teaching team to improve and maintain teaching quality.
• Able to review the instructors’ class performance and also the curriculum materials to see if there is any potential for improvement.
• Able to lead the training efforts to onboard new/upskill existing instructors to enhance the teaching quality.
• Able to research and develop initiatives to find out the latest software/hardware EdTech teaching tools for curriculum development.
• Able to spearhead curriculum development in different programming languages, including Python, game development, and mobile app development.
• Prior teaching experience (tutoring/team training).
• Able to organize, detail-oriented and able to manage different projects efficiently.

Qualifications: BS in Information Systems with 4 years of Experience

• Professional experience in an IT/IS training role, including experience in training legal document management systems.
• Must be able to prioritize and work effectively under pressure.
• Experience of working in the legal or professional service sector and training on legal document management systems.
• Able to be confident in delivering in front of an audience.
• Able to be confident in delivering virtually.
• Able to communicate with people at all levels within the organization.
• Self-motivated, enthusiastic team player with a proactive approach to their work.
• Up-to-date knowledge of the latest training and development methods, processes, and systems.

Qualifications: BA in Instructional Design with 5 years of Experience

• Excellent communication in English in both spoken and written form.
• Must have experience user of mobile, wearables, and home technologies.
• Good presentation skills and strong ability to provide clear guidelines to new Contractors.
• Good knowledge of the client’s product to design the training agenda and documentation.
• Good knowledge of the regional test team process.
• Experience with coordinating and leading group trainings.
• Ability to rapidly build a knowledge base and develop a training curriculum.
• Ability to quickly adapt training material as per language requirements.

Qualifications: BA in Organizational Development with 4 years of Experience

• Background in training and development in a professional service environment, with law firm experience.
• Experience delivering technical training and creating training documentation.
• Excellent communications and interpersonal skills and ability to interact effectively with a broad range of people in a professional manner.
• Excellent group facilitation skills, including the ability to adapt content to the target audience or to suit the training delivery method.
• Interpersonal and relationship-building skills to work effectively with personnel from all levels and locations of the firm.
• Strong organization and analytical skills, with the ability to meet deadlines and respond to changing priorities, whether working independently or in a team situation.
• Excellent technical writing skills with the ability to write clear and accurate training outlines and user documentation.
• Experience with Learning Management Systems (UniversitySite), Document Management Systems (DeskSite/FileSite), Windows 10, Microsoft Office 365, Adobe Acrobat DC, Time Entry and Billing Programs (Intapp Time and Aderant Expert), and Document Template and Numbering software (Litera Forte).
• Experience with eLearning development.

Qualifications: BS in Software Engineering with 5 years of Experience

• Must have project management experience.
• Experience in a law firm or similar professional environment.
• Must be enthusiastic and friendly.
• Able to work under pressure.
• Must have a flexible approach to working hours during upgrades and other ad hoc duties carried out by IT.
• Excellent attention to detail and organizational skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Must have a smart and professional manner.

Qualifications: BA in Learning and Development with 3 years of Experience

• Experience in a similar role that included live training, whether online or in a classroom setting.
• Ability to quickly learn, adapt and grasp new technologies.
• Strong skillset for explaining and teaching technology in simple terms to less technical colleagues.
• Proven experience in demoing and promoting the benefits and features of applications.
• Excellent interpersonal and communication skills.
• Previous experience with Office 365 apps such as SharePoint, OneDrive, MS Teams, Outlook, Word, PowerPoint and Excel.
• Excellent programming skills in Python, Dot Net, and Java.
• In-depth knowledge of Object-Oriented Programming, C/C++, and Core Java.
• Strong working experience in developing applications on Linux.
• Proficient understanding of code versioning tools.
• Knowledge of developing applications for data collection, real-time monitoring systems.

Qualifications: BA in Communication Studies with 5 years of Experience

• Must have experience in IT training.
• Professional certification in training, such as Certified Technical Trainer.
• Experience supporting a highly mobile and remote workforce.
• Must have healthcare industry experience.
• Expertise in industry-available media and education delivery processes (e.g., computer-based training, web-based training, etc.) and modern educational techniques.
• Must be customer-centric, flexible to meet customer needs, and able to work effectively with many levels of personnel.
• Must have excellent teaching skills.
• Good communication and presentation of the teaching method.
• Excellent hold on the subject and prompt response to candidates' queries.
• Expertise, knowledge and involvement in learning and updating skills.

Qualifications: BS in Data Analytics with 6 years of Experience

• Confident in delivering training in a variety of ways, including face-to-face, groups and over Teams.
• Comfortable training staff up to the 2nd Line Level on Microsoft systems and software.
• Organizational skills and the ability to plan and manage time.
• Ability to encourage and motivate people.
• Must have excellent analytical skills.
• Understanding of Captivate and Dynamics.
• Sound general knowledge of IT/Computers (Full training given).
• Excellent communicator who is well organized and punctual.

Qualifications: BS in Information Technology with 3 years of Experience