What Does An IT Director Do?

WHAT DOES AN IT DIRECTOR DO?

Published: Nov 05, 2025 - The Information Technology (IT) Director is responsible for strategic and tactical planning, development, and management of information technology systems for Franciscan Ministries. This role involves collaborating with business leadership to align IT initiatives with organizational goals, overseeing system security, and ensuring compliance with legal and regulatory requirements, including HIPAA. The director also leads and mentors a team of IT professionals, manages budgets, and ensures the effective acquisition, implementation, and operation of information systems and technologies across the organization.

A Review of Professional Skills and Functions for IT Director

1. IT Director Roles and Details

IT Strategy: Responsible for setting IT vision and strategies.
Technology Evaluation: Assess all technologies in the region, provide advice, and offer solutions for improvements.
Team Leadership: Manage the IT team and ensure the success of project delivery and the smoothness of IT operations.
Software Lifecycle: Responsible for the full software development life cycle to deliver a quality product on time and on budget.
Security Compliance: Ensure all technology practices adhere to the Info Security and Compliance standards.
System Design: Oversee all system design and changes in system architecture.
Cloud Expertise: Leverage hands-on experience in Cloud technology and work on Cloud transformation.
Performance Tracking: Track, analyze, and monitor technology performance metrics.
Support Management: Drive the application support process and meet the SLA.
Regional Coordination: Work with the corporate team to drive regional initiatives.
Budget Management: Manage IT budgets to assess technological performance and ROI.
KPI Management: Manage IT application support service KPIs to continuously improve customer satisfaction.
Team Coaching: Uplift and up-skill the team, provide coaching and mentoring.

2. Director of Information Technology Role Purpose

Database Management: Responsible for all database and software changes and any hardware upgrades.
System Installation: Evaluate, analyze, coordinate, and install any new systems.
Inventory Control: Responsible for the current inventory of all system equipment and its maintenance contracts.
Procurement Management: Responsible for procuring technology supplies.
Information Strategy: Direct hotel information management, budgeting, strategic planning, business process engineering, and database system strategy.
Network Setup: Install and maintain data and phone network cables.
Software Compliance: Maintain proper software licensing for all installed software.
Meeting Facilitation: Responsible for scheduling and facilitating monthly OST meetings.
Associate Development: Effectively coach and counsel associates and complete performance evaluations.
Payroll Administration: Responsible for department payroll Kronos edits, corrections, and job coding.
Culture Leadership: Champion the Omni/Power of One culture.

3. Director of Information Technology General Responsibilities

Technology Roadmap: Create a technology roadmap and lead its implementation by coordinating the team, managing the projects, and collaborating with other divisions.
Strategic Alignment: Ensure the technology strategy is in line with business objectives.
Project Management: Responsible for technical project management.
Vendor Management: Responsible for managing 3rd party vendors.
Technical Design: Responsible for getting involved in technical design, implementation, and administration.
Team Leadership: Recruit, train, coach, and manage a team of 5 IT professionals.
Budget Oversight: Oversee the budget of the IT department.
Operational Efficiency: Ensure the department is operating with maximum efficiency and effectiveness.

4. IT Director Duties

Project Execution: Manage project execution to ensure adherence to budget, schedule, and scope.
Project Planning: Develop or update project plans for information technology projects, including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Lifecycle Management: Manage all phases of the project and systems lifecycle, including research, justification, planning, implementation, support, maintenance, and retirement.
Security Compliance: Make recommendations and ensure conformance with all security and compliance initiatives, audits, gap analysis, pen testing, controls, PCI, CCPA, Third Party Risk Management, and incident response.
Problem Resolution: Confer with project personnel to identify and resolve problems.
Strategic Planning: Contribute to the strategic planning and development of IT-related initiatives.
Technology Operations: Oversee all technology operations (Network Security, Helpdesk, Systems, and Networking) and evaluate them according to established goals.
Vendor Management: Manage vendors (MSP, Microsoft, Security, etc.).
DevSecOps Collaboration: Partner with the development team to develop their DevSecOps processes.
Cybersecurity Expertise: Serve as Subject Matter Expert on cybersecurity and compliance.
Business Continuity: Formulate and implement business continuity and disaster recovery plans.
Contract Management: Manage the Microsoft agreement and renewal process.
IT Leadership: Lead and manage all IT systems and staff.
Staff Development: Hire, train, and mentor all IT staff.

5. IT Director Details

EA Program Management: Manage existing EA technology programs, platforms, and services for all lines of business, including Finance, HR, and Legal.
Customer Advocacy: Responsible for being a voice of the internal customer and helping define, communicate, and calibrate goals, metrics, and OKRs.
Roadmap Development: Oversee the development of the EA roadmap and execution of prioritized and approved projects.
Compliance Management: Ensure compliance with IT quality and security processes and procedures, identifying and addressing any compliance issues.
Vendor Management: Manage third-party vendors and resources and ensure value-add for deployment on prioritized initiatives.
Business Partnership: Interface and partner with Business Management Teams.
Critical Thinking: Think critically, solve problems, make decisions, and build trust across the organization.
Negotiation Communication: Responsible for negotiation, influencing, collaboration, communication, and presentation skills.
Team Building: Responsible for building and managing global teams.
Team Coaching: Guide and coach team members.
Risk Mitigation: Effectively remove blockers and mitigate project risks, maximizing team productivity and ensuring delivery.
Strategic Leadership: Serve as a critical member of the senior leadership team, participating in strategic decision-making, planning, and execution.
Portfolio Reporting: Responsible for status reporting and metrics around the IT portfolio to leadership teams

6. IT Director Roles and Responsibilities

Business Partnership: Partner with management on key business and operational activities.
Transformation Leadership: Drive transformation and reimagining how to add the most value to the business.
Stakeholder Liaison: Liaise between the business units, technology teams, and support teams.
Process Analysis: Drive analysis of existing and future state business processes, systems, and flows of data.
Information Evaluation: Critically evaluate information gathered from multiple sources, decompose high-level information into details, and abstract up from low-level information to a general understanding.
Needs Alignment: Distinguish user requests from the underlying true needs to align with macro vision and strategy.
Proactive Problem-Solving: Responsible for proactive taking the initiative to gather information, investigate gaps/issues, identify potential solutions, and present to both Business and IT stakeholders.
Vendor Collaboration: Work closely with Vendors, Implementation Partners, Architects, Developers, and Business Units to ensure technical compatibility and user satisfaction.
Review Facilitation: Facilitate review sessions with functional owners, subject matter experts, and end-user representatives.
Project Lifecycle Management: Oversee the project lifecycle for projects and work with various teams to develop project milestones and timelines for development, UAT, production validation, and go-live.
Training and Communication: Ensure training and timely communications in accordance with project timelines.

7. IT Director Duties and Roles

Vendor Relationship Management: Execute strategic plans that enable senior technology leadership and internal business partner teams to optimize the relationships and performance of vendors.
Performance Management: Help manage provider performance, establish governance cadence, ensure successful delivery of products and services, and track continuous improvement efforts.
RFP and Renewal Participation: Participate and coordinate as a core member of the technology team in discussions during RFPs, Renewals, and implementation.
Vendor Performance Monitoring: Ensure vendor performance against expectations and standards.
Evaluation and Feedback: Monitor performance, continuously evaluate qualitative and quantitative measurements, and feedback mechanisms that articulate vendor effectiveness.
Operational Relationship Building: Build operational relationships that are mutually beneficial and create a vested interest in working together with vendor service providers toward mutually agreed-upon outcomes.
Communication Management: Utilize effective and efficient lines of two-way communication, characterized by transparency and trust.
Contract Management: Maintain a keen understanding of IT vendor contracts and what each clause means operationally, including how the contractual terms and conditions relate to operational activities, including but not limited to understanding variable cost payments, low capital intensity arrangements, penalties/remedies for poor/non-performance, incentives, outcomes-based pricing, etc.
Market Evaluation: Support evaluation of the marketplace to identify innovative vendors, services, capabilities, and methodologies.
Governance Framework Development: Continuously evolve the vendor governance framework and methodology to ensure vendor cooperation within the CNA hybrid operating model, where multiple vendors operate in a shared responsibility model.
Business Partner Relationships: Establish and maintain relationships with internal and external business partners.
Team Leadership: Lead, direct, mentor, and have full management accountability for staff in the area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction.

8. Senior IT Director Overview

IS Service Management: Accountable for setting and driving IS services across SAP/ERP (system named Torque) and connected systems.
Project Support Management: Manage those projects, production support activities with a highly professional team having a customer-centric approach.
Service Delivery Management: Ensure Torque domain teams' services are delivered on time, within budget, scope, and quality, and aligned with IS and ABB Strategy.
ERP Deployment: Responsible for the successful deployment of the ERP/SAP roadmap in working with business teams and program teams.
Consulting Guidance: Provide guidance, consulting, and knowledge to IS and ABB about the planning and the delivery of in-scope services.
Stakeholder Management: Manage dependencies to other ABB departments and functional areas (stakeholder management), resolve conflicts and cross-organization dependencies.
Optimization Leadership: Identify synergies and optimization areas within the ERP Domain, manage their execution, and lead the team for delivery excellence and operational excellence.
Compliance Management: Ensure compliance with internal and external regulations, policies, and standards (SOX, InfoSec, Data Privacy, Data Protection, Export controls, license management, etc.).
Team Cooperation: Assure active cooperation of the managed team with other domain teams as well as other groups (e.g., consumer experience, service performance excellence).

9. IT Director Essential Functions

Retail Systems Management: Responsible for overseeing and directing the retail systems portfolio, business relationships with the partners that use these applications, and the staff responsible for supporting and enhancing the solutions.
Request Prioritization: Facilitate prioritization of requests from business partners, rationalization of these requests against IT resources, and determination of the best means of automating business processes and providing solutions.
Information Leadership: Provide leadership in determining the project-based information needs of the company, along with the best approach for processing, analysis, and delivery.
Team Motivation: Motivate, assess team performance, and communicate to senior leadership on progress.
Deliverables Management: Responsible for managing the preparation and timely delivery of quality deliverables related to supporting, maintaining, enhancing, and monitoring information systems.
Leadership Relationship Management: Responsible for team leadership, business acumen, professional bearing, systems knowledge, and strong relationship management skills with users, business and technology leadership, and third-party service providers.
Cross-Functional Collaboration: Responsible for collaborating with cross-functional partners, acting as a project manager to evaluate, prioritize, develop, manage, implement, and test solutions delivered.
Customer Experience Enhancement: Partner with relevant teams across the organization to enhance the online customer experience, maximize usability, stability, performance, and drive growth.
Technology Strategy Evaluation: Constantly evaluate emerging strategies and technologies and make specific recommendations to senior leadership on how to use technology to move the business forward.
Application Design: Collaborate with project teams to design and deliver high-quality applications that are extensible and scalable.

10. IT Director Roles

Customer Experience Management: Manage and guide resources to provide exceptional customer experience to locations and customers by leveraging industry best practices and technology.
Problem Resolution: Provide expert-level problem resolution and oversight for problem management in collaboration with business partners, internal technology teams, and 3rd parties.
Project Delivery: Deliver assignments and project deliverables with specified time frames, adhering to established standards and guidelines, individually and as part of the technology team.
Change Management: Follow the IT standard protocol for change/release management.
Technical Best Practices: Ensure technical best practices, policies, and procedures are followed.
Solution Recommendation: Outline alternatives and recommended solutions to the business needs identified.
Cross-Functional Support: Work with cross-functional departments to support the business in planning, executing, implementing, and enhancing retail systems.
Technology Improvement: Help identify and recommend technological changes where a change in process would increase efficiency, system security, and/or stability.
Team Collaboration: Collaborate with other technology teams to support the system, support projects, and new technology.
Strategic Alignment: Work with other IT groups to ensure a coherent and unified approach to the planning, development, and delivery of the long-term technology strategy and participate in projects to support customer initiatives.

11. Senior IT Director Essential Functions

Global IT Leadership: Responsible for the global leadership of a multi-disciplinary corporate IT organization.
IT Governance: Lead organization-wide efforts to develop and implement global IT Governance policies and best practices.
Agile Organization Building: Build and maintain an agile, "best in class" organization capable of exceeding evolving business unit requirements.
IT Partnership: Act as a trusted IT Partner for Aptos functional and business units, assisting with the evaluation and implementation of new IT systems.
Process Policy Optimization: Lead efforts to continually optimize processes and policies, ensuring alignment with business unit and cross-functional stakeholder requirements.
Security Policy Management: Develop and ensure adherence to IT Department security policies.
Team Management: Manage an international team, including recruitment, supervision, scheduling, development, performance management, and disciplinary actions.
Business Transformation Leadership: Provide leadership to business transformation projects within the IT department.
Application and Infrastructure Optimization: Lead the optimization and maintenance efforts of existing applications and infrastructure, including maintenance, development, and upgrades.
System Integrity: Maintain the integrity and continual operation of the IT system, including the network, web applications, servers, internal systems, and external systems.
Communication Management: Effectively communicates company-wide changes and relevant information to cross-functional stakeholders across the organization.
Service Provider Management: Work with IT service providers, contractors, and vendors to ensure proper service delivery and support of services and tools utilized by the organization.
Audit Coordination: Work in conjunction with Corporate Information Security to successfully complete internal and 3rd party audit requirements.

12. Senior IT Director Tasks

Client Engagement: Identify opportunities to provide value to Info-Tech Research Group members (clients) through workshop engagements.
Workshop Scoping: Properly scope out the workshop effort with clients over the phone a few weeks ahead of online or on-site workshop delivery.
Statement Work Development: Assist in the development of statements of work to formalize the objective, agenda, and deliverables of workshops.
Workshop Facilitation: Utilize IT Best Practice Methodology Blueprints to lead and facilitate 1-week workshops, assisting members through the process of executing IT projects or improving processes along a variety of IT disciplines.
Project Scope Definition: Work with client cross-functional teams to define the scope and outcomes of their IT projects, perform capability maturity assessments and gap analyses, and identify member improvement opportunities/recommendations.
Advisory Identification: Identify further areas of advisory assistance required by clients after the workshop.
Research Contribution: Contribute to Info-Tech Research Group research by developing client case studies and/or industry research notes.
Content Development: Generate insight and provide expertise to assist with the development of research content.

13. IT Director Details

Mission Support: Support and encourage others to support the Mission, Core Values, and Goals of Health Choice Network.
Project Coordination: Plan, develop, direct, and coordinate all technology projects to ensure that project goals are achieved, interfacing with the customer to ensure that the IT needs of HCN initiatives are met.
Policy Management: Establish, plan, and administer the overall policies and goals for the information technology department.
Needs Analysis: Analyze the needs of different departments and determine ways to meet business objectives by modifying existing or developing new information processing systems.
Technology Strategy: Lead the execution of technology strategy for technology platforms, partnerships with HCN businesses, and external relationships for all HCN business partners.
Team Management: Build and manage a high-performing technology team as well as program management.
System Development: Responsible for the full life cycle development of an integrated system environment.
Operational Systems Oversight: Responsible for overseeing the development and implementation of the operational Systems, including defining the network architecture, assessing and mitigating security risks, and developing security and contingency plans, to ensure a 99.9% or greater system uptime.
Technology Change Management: Anticipate and react to major technology changes to ensure the maintenance of HCN’s leadership in the competitive landscape.
Technical Standards Implementation: Implement HCN technical standards and ensure adherence to them for product development and company operations.
Market Technology Management: Responsible for market technology effectively across the HCN IT group and its external stakeholders.
Enterprise Technology Support: Provide support for all HCN Business units in the adoption and use of enterprise-wide technologies and develop migration plans for technologies to support the necessary future direction and acquisitions.
System Deployment: Manage the deployment and configuration of HCN systems.

14. IT Director Details and Accountabilities

IT Security Strategy: Lead, evaluate, plan, and implement IT and Security best practices, systems, and methodologies that will enable Percona to grow and scale while maintaining compliance, integrity, and availability.
Team Leadership: Lead, manage, and grow a high-performing Information Technology team, including IT Operations, Security Operations, IT Automation, IT Service Desk, and ServiceNow development teams.
Business Alignment: Work with internal business owners to understand their needs for the tools they are using today, drive efficiencies and scalability while anticipating needs for the future.
Leadership Collaboration: Engage with Percona’s leadership and business owners to ensure consistency, scalability, and alignment between IT and Security plans and the company's business strategy.
ITSM Adoption: Responsible for continuing the adoption of industry best practices around ITSM, adapting to Percona's specific culture and needs.
Data Architecture: Lead the strategic design and implementation of the data architecture for the Business Intelligence initiative, as well as other processes that support the business.
Vendor Management: Manage the relationships with the core 3rd party software providers.
Security Integration: Ensure that security is factored into the evaluation, selection, installation, and configuration of hardware, applications, and software.
Financial Management: Manage the financial aspect of the IT and Security departments, including budgeting and purchasing.
Product Integration: Work closely with the Engineering team on integrations with the new product and services offering, Percona Platform.
Compliance Support: Work closely with the internal Legal and Compliance team on risk, privacy, and compliance requirements of a growing company.

15. IT Director Responsibilities and Key Tasks

Team Leadership: Lead a high-performing team with strong engagement and ownership from business constituents.
Agile Execution: Execute per an Agile cadence that includes planning, grooming, standups, reviews, and retrospectives, all connected to a dedicated product management team.
Technology Development: Continue to build and expand systems with a modern technology stack that includes .NET Core and React/Redux hosted in the cloud.
Cloud Solutions: Use modern cloud capabilities for messaging/eventing, serverless, search, containerization, and document databases to provide highly available systems for end users.
Quality Oversight: Provide oversight and quality evangelism for solutions and related programs.
Strategic Investment: Work with teams and business partners to identify and prioritize the strategic investments that will advance customer, market, and business goals.
Solution Roadmap: Maintain a 6-24 month solutions roadmap for each of the insurance products served.
Team Development: Manage, coach, and develop high-performance teams, creating a great culture where individuals flourish and contribute to their full potential.
Leadership Evolution: Respectfully ask the “why” and play a leadership role in continuing evolution.
Continuous Learning: Make mistakes occasionally, but always learn from them and improve future results.
Organizational Sync: Work transparently and in synchronicity with a larger organization through “scrum of scrum” style interactions.
Performance Management: Responsible for managing performance.
Results Delivery: Responsible for delivering results.

16. IT Director Additional Details

Stakeholder Management: Responsible for efficient internal and external stakeholder and vendor management.
Operations Collaboration: Drive a strong relationship with the operations team to drive transparency and stakeholder enablement through technology transformation.
Transformation Leadership: Develop and drive transformation that unlocks the full potential of operations, sustained by building institutional capabilities and adding agility.
Strategy Development: Define a multi-year strategy and vision, supported by measurable goals and objectives, for the IT Service Management business capability (people, process, data, technology).
ITIL Process Modernization: Lead Global IT in modernizing, streamlining, and automating common ITIL processes to increase efficiency, effectiveness, and simplicity in how work is done.
Roadmap Development: Develop/update annual service roadmap/strategy with input from and collaboration with Regions, Infrastructure, Applications, as well as the Infrastructure managed service provider.
Team Leadership: Responsible for providing strategic leadership and strategic guidance to a large team on process implementation and deliverables.
Talent Development: Accountable for performance management, talent development, succession planning, coaching, and engagement.
Staff Selection: Provide strategic leadership in the selection of staff and other employees.
Workforce Planning: Determine resource needs, plan for future workforce needs, and independently make selection decisions within the domain area.
Resource Alignment: Responsible for aligning overall team resources to execute against medium-long-term strategies and meeting defined Global IT objectives.
Network Monitoring: Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
Financial Management: Responsible for global financial management for service component performance.
Budget Management: Responsible for service budget development and administration, globally as well as per region, working with regional service tags and cost center owners.
Cost Optimization: Develop cost-saving methodology, service rates, and billing procedures for IT Infrastructure services.

17. IT Director Duties and Roles

Data Integrity Management: Direct the information and data integrity of the company and its business units.
Strategic Planning: Develop strategic plans and implement the objectives of the information technology needs of the company.
IT Capability Management: Ensure the computer capabilities are responsive to the needs of the company’s growth and objectives.
Policy Development: Develop and establish operating policies and approaches for computing and information technology.
Operations Evaluation: Evaluate overall operations of computing and information technology functions and recommend enhancements.
Strategic Advisory: Advise senior management on strategic systems conversions and integrations in support of business goals and objectives.
Cross-functional Collaboration: Interact with company managers on internal and external operations that are impacted by the capture, storage, processing, and dissemination of information.
Contract Oversight: Review and approve major contracts for computing and information technology services and equipment.
Information Security: Ensure the security of the information systems, communication lines, and equipment.
Application Development: Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
Disaster Recovery Management: Responsible for the development, review, and certification of all backup and disaster recovery procedures and plans.
Technology Innovation: Identify emerging information technologies to be assimilated, integrated, and introduced within the company.

18. IT Director Job Summary

Technology Assessment: Assess new computing technologies to determine potential value for the company.
System Improvement Oversight: Oversee ongoing improvements and the feasibility of system enhancements.
Goal Setting: Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
IT Strategy Development: Develop strategy, policy, budgets, and projects to optimize the use of IT for profitability.
Policy Management: Establish, maintain, and update all IT policies and procedures (e.g., security, social network, etc.) for all facilities and ensure that the current IT policies and procedures are effectively enforced.
System Design: Design and implement new servers, applications, infrastructure, and other systems.
System Administration: Administer servers, applications, network infrastructure, and other systems.
User Training: Develop and implement various training and instruction programs for users on the use of key systems.
Inventory Management: Ensure that records for equipment inventory, licenses, and contracts are properly maintained.
Licensing Management: Maintain software/hardware licensing and contracts.
Technology Research: Research new technology products to enhance company operations.
Data Recovery: Ensure adequate/efficient data and system recovery process and plan.

19. IT Director Accountabilities

Payment Systems Leadership: Lead the teams building various payments, credit card, and FX products at a large technology or fintech organization.
Team Leadership: Lead a team of 15+ talented engineers.
Accuracy Focus: Come and work on problems that need to be built for 100% accuracy.
Project Leadership: Provide leadership (Architecture, Design, Development) for medium to large-sized projects and maintenance on payment systems that interact with channels and core systems.
Best Practices: Drive department best practices, guidelines implementation, and adhering to standards.
Product Partnership: Partner with Product managers, Sales, and marketing teams in developing technology vision and roadmap for digital.
Engineering Collaboration: Partner closely with peer engineering leaders.
Team Management: Lead multiple team configurations in a fast-paced multi-disciplinary environment.
Mentorship: Mentor people inside/outside of the Information Technology department on best practices, system design principles, and computing industry trends.
Tradeoff Articulation: Articulate the tradeoffs at the application, system, and department level to the internal customer in a credible way during the whole lifecycle of the technology adoption to decommission.
Solution Explanation: Clearly explain issues of reliability, scalability, and extensibility with respect to a technical solution.
Technology Integration: Bring the benefits of technology to solve business issues while also managing costs and risk.

20. Director of Information Technology Key Accountabilities

Service Delivery Management: Manage the service delivery team’s daily activities as well as the dispatch process of service requests through the Service Desk and the NOC.
KPI Management: Service delivery team, Meaningful Utilization Hours (MUH) KPI by client and service delivery team, Gross Margin performance numbers.
Risk Management: Manage risk with incident or project stakeholders for client problems that cannot be resolved effectively.
Reporting Metrics: Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements.
IT Standardization: Contribute to the standardization of IT services.
Committee Leadership: Provide the necessary leadership and project management oversight of the IT standards committee.
Process Documentation: Design and maintain process documentation for the service delivery team.
Scheduling Escalation: Responsible for service scheduling, escalation, and client satisfaction.
Service Quality: Ensure quality and profitable services are performed to the agreed SLA.
NOC Oversight: Oversight of the NOC and management of remote monitoring tools and any Incident Response.
Tool Management: Administrate and manage the professional services automation tool (ConnectWise).
Process Compliance: Ensure that systems, processes, and methodologies are followed according to company guidelines.
Team Accountability: Accountability for service delivery team conduct, KPI’s, and career path development.
Engineer Development: Assist in the development of technical support engineers from a career perspective.
Client Relationship: Build relationships with clients and participate in necessary client meetings (pre and post-sales).

21. IT Director Roles

Administrative Oversight: Provide day-to-day administrative direction and oversight of key technology/information systems and general support activities to meet the IT needs across all sites in the region.
Team Leadership: Lead a team of remote software developers and manage the outsourced IT business partner.
Digital Engagement: Work strategically at a leadership level within the defined business areas to promote digital engagement.
Technology Alignment: Ensure that the business areas' technology and digital needs are both realized, futureproofed, and linked to the overarching Company Digital Strategy.
Strategy Communication: Communicate strategy to both technical and non-technical audiences.
Demand Shaping: Accountable for stimulating, surfacing, and shaping demand for capabilities and assets.
Business Value Optimization: Ensure that the potential business value from those capabilities and assets is captured, optimized, and recognized.
Demand Management: Responsible for means of analysis, prioritization, and proactive demand triage management across all new services or modifications to existing service features or volumes within their territory.
Incident Management: Accountable for incident management, escalation, and reporting arising from cyber-attacks and vulnerabilities, technical failures, and data breaches.
Innovation Leadership: Create new and improved and potentially disruptive approaches to performing business activities in order to create business opportunities.
Product/Service Delivery: Deliver new or improved products/services or improve supply chains.
Requirements Definition: Define requirements, standards, and quality targets for digital platforms and products in agreement with key stakeholders.
Business Prioritization: Organize scoping and business priority-setting for tactical and strategic business changes involving key stakeholders within the Business Systems function, Region, and Group.

22. IT Director Additional Details

Business Case Development: Develop and communicate the business case for funding the digital change and confirm continuing business viability and value add of the change at regular intervals.
Senior Negotiation: Negotiate at a senior level on technical and business issues.
Service Product Influence: Responsible for influencing the development and enhancement of services, products, and systems, and oversees the management and planning of business opportunities.
User Experience Evaluation: Lead the continuous evaluation of the user experience of products and services and ensure that improvements are addressed in future product and roadmap design.
Risk Management: Execute and manage the implementation of IT and Digital organization-wide projects, processes and procedures, tools and techniques for the identification, assessment, and management of risk inherent in the operation of business processes and of potential risks arising from planned change.
Market Research: Research suppliers and markets and maintain a broad understanding of the sector and wider IT and digital developments.
Sourcing Strategy: Lead on the business case for alternative sourcing models, and on policy and procedures covering the selection of suppliers, tendering, and procurement.
Technology Assessment: Identify new and emerging hardware and software technologies and products, assess their relevance and potential value to the organization, and contribute to briefings and education of staff and management.
Process Analysis: Analyze technology and digital-related business processes.
Solution Recommendation: Identify alternative solutions, assess feasibility, and recommend new approaches, typically seeking to exploit technology components.
Enterprise Architecture: Develop technology and digital enterprise-wide architecture and processes that ensure that the strategic application of change is embedded in the management of the organization, ensuring the buy-in of all stakeholders.

23. Regional Information Technology Director Key Accountabilities

Strategic Leadership: Provide strategic and technical direction through the leadership of the information technology teams.
IT Transformation: Guide and support the transformation to a product-focused IT organization.
Security Direction: Provide direction to the Information Security Manager to ensure the ongoing implementation of constituent security, data protection, and identity management by industry best practices.
Infrastructure Enhancement: Identify, structure, and implement enhancements in IT infrastructure for all segments of IT state, including hardware, networks, and software.
Collaboration Facilitation: Facilitate collaboration between IT and stakeholders to ensure the information systems are fully aligned with, and truly enable the organization's goals.
IT Planning: Lead IT strategic and operational planning to achieve the organization's transformational goals by fostering innovation and collaboration within the IT team.
System Evaluation: Coordinate the evaluation, development, and deployment of future IT systems and the integration with legacy systems.
Cost-effective IT Investments: Ensure cost-effective investments in IT systems through internal and sourced development.
Technology Integration: Identify, consolidate, and integrate new technologies.
Systems Delivery: Ensure systems delivery and performance meet the requirements of cost, schedule, budget, scalability, and agility.

24. Regional Information Technology Director Duties and Roles

IT Governance: Develop and implement appropriate IT governance processes to ensure effective use of resources, integrity in data and processes.
Budget Management: Create and maintain the annual operating and capital budgets for IT operations consistent with organization strategies, IT modernization roadmaps, and established financial guidelines.
Team Building: Build a high-performing team, foster open communication, transparency, the highest level of integrity, trust, and collaboration within and across the departments.
Vendor Management: Manage vendor performance and contracts, ensuring the maximum benefit in the relationship.
Incident Response: Coordinate and lead security threat or incident response, including risk analysis, response actions for IT and other functions, post-incident follow-ups, and root-cause remediation.
Continuous Improvement: Drive continuous improvement in the software development teams.
IT Strategy Leadership: Provide the vision and thought leadership related to the overall IT strategy in partnership with company leaders.
Risk Reviews: Provide annual risk reviews, business impact analysis, and risk status updates to leadership.
Compliance Management: Comply with all company personnel policies and practices as well as all federal, state, and local standards/requirements.

25. Information Technology Director Roles and Details

IT Leadership: Provide leadership and oversight in the planning, implementation, and maintenance of all information technology functions for the organization.
IT Strategy Development: Develop short-term and long-term IT strategies for the company.
IT Roadmap Management: Oversee further development and implementation of an IT roadmap, including key prioritization and sequencing of key systems to support Cue’s strategic goals.
Portfolio Management: Establish a strategic IT portfolio management process to inform sequencing of projects, selection of platforms, budgeting, and planning, tracking, and resolving issues, risks, and dependencies across projects and programs, and inform executive communications/status reporting, resource management, and staffing needs.
Cross-functional Leadership: Provide cross-functional leadership on technology and data initiatives.
Executive Advisory: Establish strong working relationships with senior leaders and operations, in the capacity of a trusted advisor on IT matters.
Policy Oversight: Oversee and implement all IT policies, procedures, and plans for multi-cloud infrastructure, applications, and desktops based on industry-standard best practices.
DevOps Support: Support a DevOps environment that takes full advantage of cloud capabilities, automates maintenance, and ensures continuous service delivery.

26. Information Technology Director Roles and Responsibilities

Disaster Recovery Strategy: Establish, implement, and evolve the company’s strategy around disaster recovery and business continuity.
Cloud Technology Assessment: Understand in-depth the cloud technology trends, assess existing and emerging new ideas, in conjunction with the needs of the organization.
Technology Landscape Changes: Evaluate, plan, and execute the necessary changes to the technology landscape.
Regulatory Compliance Support: Support regulatory compliance, including HIPAA, CCPA, HITRUST, and others.
System Validation: Establish and implement a validated system approach.
IT Operations Management: Manage IT operations and ensure that IT services/performance are monitored and measured to meet the highest levels of quality and performance.
Performance Development: Provide ongoing performance development with direct reports with a focus on high colleague engagement and collaboration.
Relationship Management: Manage relationships, including delegating to subordinates or vendors, and using influential skills to ensure deliverables from peers are achieved.
Access Control Management: Oversee management of end-user accounts, permissions, and access rights, in accordance with company policies.

27. Director of IT Details

Technology Strategy: Responsible for contributing to the development of business strategy as it relates to technology.
IT Operations Management: Manage the performance and day-to-day operations of the IT team through clear communication, expectations, timelines, and performance metrics.
People Management: Responsible for all people management aspects within the department, including hiring, progressive discipline, and terminations.
Stakeholder Collaboration: Collaborate with all internal stakeholders on IT-related projects.
Risk Advisory: Advise the senior management team on best practices, identifying potential risks and threats to existing technologies, and providing recommendations to rectify and fortify systems.
Infrastructure Design: Design and maintain servers, networks, storage, local LAN/WAN, and cloud infrastructure.
Network Security: Monitor and audit all aspects of network and system security to comply with industry best practices.
Budget Forecasting: Forecast financial requirements, prepare annual IT budget, and ensure cost-effectiveness.
Hardware Software Evaluation: Evaluate, purchase, and implement hardware and software.
System Integration: Lead all system and application recommendations, implementation, and integration.
Company Culture: Help nurture and promote company culture.
Project Engagement: Engage with the VP of IT on ongoing enterprise projects as they relate to Lamwork.

28. IT Director Details and Accountabilities

Strategic Alignment: Work alongside executive management in the development of the company’s strategic business plans and provide vision for how IT aligns and supports those plans.
Business Partnership: Serve as a vital business partner to all internal business units.
Relationship Building: Build strong relationships across the organization, particularly with key business units and functional leaders.
Buy-In Generation: Gain buy-in and commitment for corporate and information technology initiatives.
IT Strategy Management: Direct the company’s strategic and tactical goals for IT, including network infrastructure, software implementation, development and enhancements, database management, telecommunications, mobile technologies, storage and disaster recovery, security and privacy, and technical support.
Project Leadership: Lead and direct efforts for large-scale projects.
Multi-Site Management: Manage a multi-site environment covering three states.
Technology Trends: Maintain current knowledge of technology developments and trends and implement changes.
Vendor Management: Manage relationships with technology vendors, solution providers, consultants, and outsourcing firms.
IT Staff Coordination: Plan, direct, and coordinate the efforts of IT staff towards the accomplishment of corporate initiatives and strategies.
Department Culture: Develop an IT department culture consistent with the corporate culture that attracts and retains high-talent individuals.

29. Director of IT Responsibilities

Business Collaboration: Collaborate with senior management across the organization to identify business and technology needs to optimize the use of information technology.
System Design Leadership: Direct the design, build, configuration, and maintenance of the frameworks, tools, and systems that enable optimal performance of the business applications and software products.
IT Service Delivery: Ensure smooth delivery and operation of IT services by monitoring system performance and creating processes and standards for selection, implementation, and support of systems.
Cross-Functional Leadership: Lead cross-functional teams in a hands-on manner and diagnose complex issues on the various platforms.
Agile Efficiency: Improve team efficiency by adhering to Agile processes and promoting collaboration within the technology teams.
Code Deployment: Accountable for all aspects of code deployment and technical operations, including resource management (internal or Managed Service Provider), risk management, internal/external communications, and status reporting to senior management.
Software Collaboration: Collaborate with Software Development teams to work together on a common objective towards quality and speed of software delivery.
System Monitoring: Monitor system logs and identify/resolve problems proactively.
Documentation Management: Create, maintain, and update system documentation.
Core Values: Demonstrate five character values, including trustworthiness, productive conflict, commitment, thoughtfulness, and love.
Goal Adherence: Adhere to company goals and strategies.
Industry Participation: Participate in broader industry projects from time to time.

30. Director of IT Functions

Network Management: Set up, maintain, and secure office networks, internal file servers, and hardware.
IT Support: Provide IT support to employees in person and remotely.
Employee Onboarding: Coordinate with HR to onboard and offboard employees, including hardware, software, accounts, and permissions.
Software Administration: Administer G Suite, NetSuite, and other software solutions.
Asset Management: Order and keep an inventory of technology assets and software licenses.
Technology Awareness: Stay up to date with advances in technology and industry best practices.
Documentation Creation: Create and maintain documentation for company software and tools, and train employees on their use.
Security Practices: Ensure that employees understand and follow security best practices.

31. Director of IT Overview

Compliance Assurance: Assure all IT activities are performed within the parameters of applicable laws, codes, and regulations.
Policy Development: Develop, implement, document, and audit policies and procedures related to IT department operations and company-wide IT security, data privacy, and data loss prevention.
System Monitoring: Monitor performance and security of IT systems, and make recommendations for improving the IT infrastructure.
Staff Management: Responsible for recruiting, hiring, training, supervising, and developing IT staff.
Stakeholder Partnership: Partner with key stakeholders across the organization to analyze business requirements and develop solutions for IT needs.
IT Budgeting: Monitor IT spending and ensure the cost-effectiveness of IT solutions.
Project Leadership: Lead large IT projects, including the design, deployment, and integration of new IT systems and services.
Vendor Management: Assess vendors for new hardware, software, and tech support services and manage technology vendor relationships.

32. Director of IT Tasks

IT Strategy Development: Develop a strategy as it relates to the organization’s IT infrastructure.
Needs Assessment: Identify organizational needs for upgrades, new systems, or configurations.
Project Management: Structure and manage projects and programs to achieve expected business results.
Estimation Planning: Manage the up-front estimation and planning process for new initiatives.
Program Mentorship: Provide strong program and project delivery mentorship.
Staff Management: Responsible for managing IT staff.
Capacity Planning: Develop reliable metrics for hardware, software, and storage while ensuring strategic capacity planning.
System Upgrades: Direct and support the implementation of software and hardware upgrades.
Budget Management: Manage and track the IT department’s annual budget.
System Monitoring: Monitor the normal operations of technology systems, including all servers, workstations, printers, network appliances, backup systems, and installed software.
Backup Support: Support with locally attached storage devices, monitoring local data backups.

33. Director of IT Role Purpose

Maintenance Management: Manage the regular maintenance and repair of desktop workstations, servers, printers, and other office equipment and peripherals.
Network Maintenance: Manage the maintenance for the local area and wide area networks, protocols, and procedures.
Server Room Management: Organize and maintain the Server Room and hardware accessories.
Training Management: Conduct hardware and infrastructure training for onboarding, to include documentation as a reference guide to all users.
Documentation Management: Maintain documented information for all technical procedures, incidents, and events.
Inventory Audits: Complete regular internal audits of hardware and software inventory.
Governance Compliance: Carry out company technology guidelines, usage policies, standards, and procedures for governance requirements.
Technical Improvement: Work steadily to effectively improve the company’s overall technical proficiency.
Infrastructure Documentation: Assist in all governance infrastructure requirements and documentation.
Ticket Management: Maintain Fresh Works, an internal service ticket system for hardware maintenance.
Project Management: Manage the implementation of hardware projects.

34. IT Director Roles and Details

Business Opportunity Identification: Identify new business opportunities and oversee new related project engagements.
Goal Development: Work with senior leadership to develop short- and long-range goals/objectives for the IT business unit and related technologies business development functions.
Strategy Development: Develop and recommend strategies for taking advantage of the company’s technological strengths and for developing new capabilities.
IT Initiative Leadership: Lead or champion IT initiatives in new business capture and pursue activities.
Proposal Support: Assist multi-disciplinary and/or cross-functional teams in proposal preparation activities.
Performance Monitoring: Monitor company IT performance against contract requirements, compliance and maintain customer contact on issues, to ensure customer satisfaction.
Team Support: Encourage and support a “team” mindset within the company.
Activity Reporting: Assist in managing and reporting activity, pipeline development, and revenue forecasting through developed organizational processes.
Win Strategy Leadership: Lead Capture Managers to hone win strategies and articulate the ‘why’ story.
Solution Leadership: Partner with technical and customer domain SMEs to lead solutioning activities, resulting in differentiated, well-articulated solutions that address customer pain points.

35. IT Director Roles and Responsibilities

Solution Architecture: Architect the solution based on the story and solicitation requirements.
Proposal Review: Iteratively review content and coach authors during the proposal phase.
Proposal Best Practices: Promote the application of proposal best practices.
Partner Relationship Management: Develop and cultivate partner relationships, external companies, and Seventh Sense Consulting (SSC) JVs.
Technical Solution Integration: Work with SSC Service Delivery Executives (SDEs) and teaming partners to weave technical solutions into new or existing work.
Client Solution Access: Provide clients access to cutting-edge and open-source solutions.
Capture Leadership: Work with SSC and teaming partner Solution Architects to identify and lead capture and proposal development efforts to include technical, management, and pricing volumes.
Response Writing: Translate technology solutions into high-quality, well-written responses throughout business development, capture, and proposal development lifecycles.
Client Advocacy: Cultivate client advocacy by delivering deft client engagement expertise throughout the business lifecycle.
Program Management: Actively manage and supervise multiple programs/projects.
Representation: Represent the company and its priorities effectively both internally and externally (to include business meetings, client meetings, conferences, etc.).

36. IT Director Duties and Roles

Technology Leadership: Provide technology and architecture leadership across the customer experience platform.
Application Evaluation: Evaluate and benchmark new application frameworks, platforms, and technologies enabling Save Mart.
Long-term Decision Making: Make high-impact, long-term decisions around design, development, and deployment of software applications supporting Omni-Channel capabilities.
Future State Architecture: Architect the future state and the path to get there, accounting for near-term product deliverables.
Cross-Functional Collaboration: Bridge between digital and retail teams and create a roadmap for building Omni-Channel systems and connect all retail systems with the Loyalty platform.
Team Leadership: Lead a team of engineers and architects to deliver architecture and design for all Omni-Channel programs and Loyalty platform.
Technology Monitoring: Keep an eye on emerging technologies and help Save Mart stay ahead of the competition.
Problem Identification: Find common problems across the Save Mart environment.
Solution Development: Create frameworks and solutions to promote re-usability, to avoid redundancy and duplication.
Transformation Support: Support technology transformation by partnering with IT infrastructure and security teams.
Collaboration Skills: Effectively collaborate with leadership and teams within information technology, store operations, business units, marketing, and across external alliance partners.
Development Standards: Define the software development standards and best practices for robust, secure, scalable, highly performant, and supportable applications.
Continuous Improvement: Foster continuous improvement and innovation.
Change Leadership: Lead change initiatives throughout the organization.
Architectural Documentation: Maintain a complete set of architectural artifacts that accurately reflect the systems, all interactions and data flows, and the underlying infrastructure, as well as the business capabilities and user roles, supported or impacted by the solution and its implementation.

37. IT Director Details and Accountabilities

IT Operations Oversight: Oversee all enterprise information technology operations.
Strategic IT Direction: Provide strategic direction and oversight for IT-related design, development, implementation, operation, and support of IT systems and programs that fulfill the needs and objectives of Alto.
Employee Onboarding Solutions: Administer solutions for efficient on- and off-boarding of employees.
Device Management: Keep the workforce's devices safe and up-to-date.
Growth Support: Support growth objectives and fulfill the company's goals regarding information technology according to the adopted mission, vision, and core values.
Network Strategy: Create and implement strategies to improve and assure network capability, transmission, storage, data security, business continuity, disaster recovery, and high reliability and availability of technology resources.
Leadership Development: Provide leadership, create and maintain a productive work environment, and ensure staff have the appropriate skills and tools to do their best work.
Cross-Functional Collaboration: Engage and collaborate with leaders in all functional areas, driving integrated IT planning throughout the business.
Business Solution Analysis: Analyze complex business needs presented by departments and recommend technical solutions.

38. IT Director Additional Details

Cost Control: Assess and control all costs associated with Alto's enterprise technology, communications, and information systems.
Workload Prioritization: Direct and prioritize the workload of IT personnel.
Evaluation Participation: Participate in relevant hardware and software evaluations.
Business Requirement Review: Review and approve all business requirements before implementing technical solutions.
Vendor Liaison: Act as liaison with IT vendors, technical consultants, technology providers, and regulatory agencies.
Budget Preparation: Prepare an annual IT budget and recommend systems improvements and capital improvements.
Standard Development: Develop new standards, techniques, and procedures.
Technology Evolution: Evolve with a rapidly changing environment and anticipate changes in technology.
Network Management: Manage and maintain large Mac networks.
IT Needs Management: Manage the IT needs of a company of 100+ employees that is rapidly growing.
Information Presentation: Effectively present information and respond to questions from various internal/external customers, executive management, and the board of directors.

39. IT Director Roles

Strategic Planning: Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for Franciscan Ministries.
Business Leadership Partnership: Partner with Business Leadership in soliciting input and achieving alignment in terms of developing short and long-range plans for delivering high-quality and industry-relevant information systems.
Team Leadership: Provide leadership, direction, development, and mentoring to the team of information technology professionals in support of providing high-quality and industry-relevant systems to internal business customers.
Back Office Operations: Oversee the back office computer operations of all information systems, including enterprise systems, data, voice, imaging, office automation, local area networks, and wide-area networks.
System Security Oversight: Oversee and evaluate system security and backup procedures.
Acquisition Management: Review all hardware and software acquisitions and maintenance contracts, soliciting involvement and participation of other management team members.
Project Coordination: Approve, coordinate, and deliver all projects related to the selection, acquisition, development, and installation of major information systems for Franciscan Ministries.
Policy Development: Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation, and operation of IT systems.
Internal Communication: Communicate IT plan, policies, and technology trends throughout the organization, including management groups and professional staff.
Budget Management: Develop and monitor the approved fiscal operating and capital budget for information and technology systems.
Technology Planning: Incorporate short-range and long-term technology plans, developed with input from and alignment with business partners, into the development of the operating and capital planning processes.
Initiative Prioritization: Ensure initiatives are funded and prioritized appropriately.
Compliance Management: Ensure that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies, and legal requirements, including HIPAA.

40. IT Director Tasks

IT Strategy Planning: Provide strategic and tactical planning, evaluation, and coordination of all information and technology systems (PeopleSoft HCM, PeopleSoft FSCM, ALM) for the organization with the exception of EKPC’s Energy Management System (EMS).
Goal Setting: Set goals and strategic direction for information technology operations, along with the CFO and Executive VP.
Technology Trends: Keep abreast of current and future technology trends and make appropriate recommendations.
Project Oversight: Oversee the implementation of all information technology projects.
Stakeholder Communication: Ensure communication with project stakeholders is appropriate and timely.
Cost Tracking: Track costs associated with projects and ensure projects are delivered on time and on budget.
Roadmap Development: Develop and maintain the Information Technology Strategic Roadmap.
Performance Metrics: Establish metrics for system performance, service levels, and security events.
Metrics Reporting: Monitor and report metrics regularly to SVP, Corporate Services.
Systems Upgrades: Keep current on new developments in information systems technology and plan for future upgrades and organizational changes.

41. IT Director Duties

Infrastructure Assessment: Assess current infrastructure and recommend improvements.
Security Risk Management: Identify, prioritize, and address security risks to protect EKPC information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction.
Data Protection: Maintain confidentiality, integrity, and availability of EKPC information.
Policy Compliance: Comply with applicable internal and external policies, standards, laws, and regulations related to EKPC information.
Business Continuity: Direct and coordinate business continuity and service restoration plans related to technical infrastructure and application systems.
Budget Management: Develop and manage IT’s annual operating and capital budget.
Staff Management: Manage information technology staff and contractors.
Staff Leadership: Provide leadership, development planning, motivation, and mentoring of IT staff.
Staff Performance Review: Review the performance of staff on an annual basis, consistent with EKPC’s Human Resources Guidelines and Procedures.
Committee Leadership: Serve as chairperson of the IT Steering Committee.

42. IT Director Responsibilities

Process Governance: Define, share, lead, and govern processes, frameworks, and knowledge across all product teams that will increase quality as well as efficiency.
Collaboration Automation: Work collaboratively with IT product teams to accelerate product deliveries, drive automation, promote self-service tools and platforms while ensuring stable and consistent services.
Shared Services Oversight: Oversee teams responsible for the design, implementation, and health of shared services, infrastructure, and platforms.
Technology Modernization: Drive cutting-edge technologies and modernization of existing infrastructure services.
DevOps Promotion: Work with engineering leadership to drive change for developer ownership and promote DevOps.
Team Management: Manage an international team spread between Montreal, Paris, Bucharest, and Shanghai, and participate in the coaching and development of all team members.
Technology Strategy: Develop and oversee an organization’s long-range technology function and evaluate it according to multiple goals.
Strategy Execution: Create and execute new technology strategies.
Staff Management: Responsible for hiring and managing IT staff.

43. IT Director General Responsibilities

Strategic Initiatives: Work on longer-term strategic initiatives such as frameworks and technology that will apply to all development teams and increase quality as well as efficiency.
Infrastructure Management: Oversee the operational management of highly scalable, secure, and available infrastructure platforms, ensuring they can operate at all times.
Best Practices Creation: Collaborate with the technical teams to create best practices and promote reuse.
Product Framework Design: Define core product design and intelligence processes and frameworks for the 30+ product teams.
Process Governance: Define, share, lead, and govern processes, frameworks, and knowledge across all product teams.
Software Support: Support existing software and services.
Software Architecture: Architect, design, and PM the build and implementation of new software/services.
Demand Management: Responsible for demand management of both the Oxnard IT team and 3rd party resources.
IT Solutioning: Understand business needs and propose IT solutions.
IT Resource Management: Manage and mentor IT resources.
Technology Strategy: Develop a business unit-level technology strategy with minor budgeting responsibilities.

44. IT Director Key Accountabilities

Performance Realignment: Realign the performance of the technology/IT function through operational restructuring to directly improve the earnings and cash flow within the business.
Due Diligence: Carry out effective technology and product due diligence pre-transaction, and provide necessary post-transaction services (Post Merger Integration, Carve Out, 100-day planning).
Enterprise Systems Delivery: Shape and deliver enterprise-wide systems and online programs in order to deliver performance improvement via business transformation and/or cost reduction programs.
Digital Transformation: Design and implement Digital Transformation initiatives in Data Science and Analytics, Digital Workforce, Artificial Intelligence, and Digitization.
Interim Management: Take interim management positions, for example, (and depending on experience) CIO, CTO, IT Director, Program Manager, Customer Experience initiatives, etc.
Third-Party Management: Manage third-party development and service firms and contractors.
Technical Contribution: Provide direct technical contributions (writing, debugging, reviewing, refactoring, and deploying code) as a first-line response.
Business Collaboration: Build relationships and collaborate with business units to define areas of improvement and deliver resolutions that streamline information and processes.
Project Coordination: Coordinate with Technical Leads and Product Management to prioritize activities and manage schedules and resources to drive projects to successful on-time completion.

45. IT Director Responsibilities

Performance Metrics: Provide the right metrics to manage and monitor the high performance required from the IT team.
IT Strategy Development: Develop an IT strategy that deals with both the known challenges today, but also looks to the future opportunities to deploy IT solutions that add value to the business and its stakeholders.
IT Operations Oversight: Oversee all IT operations, including staff and infrastructure.
Team Leadership: Provide leadership for the local IT team and ensure priorities for the business are clear.
Budget Preparation: Prepare financial budgets and performance reports.
Cost Efficiency: Create cost efficiencies from rationalizing network, telecoms, services, and software.
Architecture Delivery: Responsible for large-scale architecture delivery of “End-to-End” implementation of SaaS applications to include, but not limited to, Product Pricing, Subscription Billing, Product Configure Price Quote (CPQ), External Learning Management, and CMS systems.
Vendor Representation: Represent the architecture and/or IT organization in discussions with third parties (vendors, clients, joint venture partners, etc.).
Architectural Leadership: Provide leadership and SME qualities through architectural designs and the adoption of emerging SaaS technology.

46. IT Director Duties and Roles

Technology Strategy: Responsible for technology strategy and planning.
Systems Administration: Responsible for systems and network administration.
IT Department Management: Responsible for IT department management, personnel, service delivery, policy, and procedures.
IT Budgeting: Responsible for IT budgeting, departmental planning, and expenditure approvals.
Training Program Development: Responsible for the development and implementation of end-user training programs.
Application Development: Responsible for application development.
IT Strategy Development: Participate in the development of the strategic information technology plan, processes, and solutions.
Business Plan Development: Develop IT business plans and budget plans that support both the long-term and short-term objectives of the company.
Project Control Management: Maintain project controls that accurately reflect completed work against project plans, schedules, and budgets, and ensure user/management involvement.
Budget Review: Prepare/review budgets for business plans, ensuring that maximum value is provided to the company.

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