WHAT DOES A FACILITIES MAINTENANCE MANAGER DO?
Published: Mar 07, 2025 - The Facilities Maintenance Manager oversees and coordinates the work of assigned maintenance staff, including work planning, scheduling, and performance evaluations. Regular facility inspections are conducted to ensure operational efficiency, regulatory compliance, and safety requirements. Responsibilities also include managing maintenance contracts, supporting improvement activities, and overseeing construction and renovation projects.
A Review of Professional Skills and Functions for Facilities Maintenance Manager
1. Facilities Maintenance Manager Duties
- Staff Coordination: Manage and coordinate the work of all assigned staff in maintenance, plan and assign work and work schedules, and conduct performance evaluations.
- Safety Inspections: Conduct random safety inspections.
- Facility Inspections: Carry out regular inspections of buildings and facilities to ensure operational efficiency and that regulatory, accreditation, and safety requirements are met.
- Communication: Keep the director informed of day-to-day activities and projects in plant maintenance.
- Work Order Follow-through: Conduct proper follow-through on all work order requests and facility maintenance issues.
- Contract Management: Responsible for all maintenance contracts and services as a representative of property management.
- Performance Improvement: Manage and support performance improvement activities for the medical center.
- Record Management: Maintain required records, reports, and statistics for projects.
- Construction Oversight: Assist in overseeing construction and renovation projects.
- Staff Management: Provide for staff recruitment, selection, training, supervision, evaluation, and disciplinary action.
- Maintenance Programs: Develop and facilitate appropriate programs of maintenance and repair of all facility sites to include buildings, HVAC systems, water systems, wastewater systems, contracted services, and state and local coding pertaining to each individual site.
- Inventory Management: Maintain adequate inventories of tools, supplies, and parts to accurately repair all facility equipment.
- Grounds Care: Oversee the operation of appropriate programs for the proper care of the site grounds, lawns, roads, parking lots, and snow removal.
2. Facilities Maintenance Manager Details
- Staff Management: Maintain staff by recruiting, selecting, and training employees; maintain a safe, secure, and legal work environment, develop personal growth opportunities, and coaching for improvement.
- Procedures Development: Build and manage client-specific operating procedures and work standards.
- Communication Management: Establish and maintain effective lines of communication with the client and facility personnel to ascertain that needs and requirements are being met per the contract.
- Service Quality: Maintain a high level of service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending improvements.
- Timesheet Review: Review Employee Timesheets and Client Billing.
- Contract Management: Vendor contract review and management.
- Performance Management: Performance evaluations, disciplinary action, and pay increase recommendations.
- Emergency Response: Responds to emergency situations for the purpose of resolving immediate safety concerns.
- Staff Training: Develop and train staff to ensure high skill levels and technical competence.
- HR Collaboration: Collaborate with Human Resources on employee development and planning initiatives.
- Budget Management: Assist with the preparation for site-specific budgets and forecasts, then manage costs, overhead, and expenditures in line with ABM and client-defined financial goals.
3. Facilities Maintenance Manager Responsibilities
- Contract Management: Manage and oversee design and construction contracts, programs, and vendors.
- Department Leadership: Lead the maintenance department.
- System Inspections: Conduct routine, periodic, or special inspections to evaluate current systems utilization as well as be involved in the design phase with large capital projects.
- Efficiency Calculations: Perform calculations to ensure operational efficiencies (i.e., energy, gas, and water usage).
- System Evaluations: Perform evaluations of building systems and recommend improvement or repair projects.
- Problem Communication: Communicate equipment problems to outside vendors, internal managers, or internal facility technicians.
- Technical Interpretation: Read and interpret technical schematics and drawings to assist with various projects as required.
- Technology Adoption: Focus maintenance staff on new technology adoption and deployment, such as 3D technology.
- Project Coordination: Coordinates bids and proposals, schedules, and deliverables for facility projects.
- Capital Projects: Oversees small capital construction projects.
- Process Automation: Identify opportunities to automate processes to achieve improved safety and profitability.
- Maintenance Optimization: Ensure that the preventative maintenance program minimizes downtime.
4. Facilities Maintenance Manager Accountabilities
- Security Management: Ensure proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals.
- Report Creation: Create reports on maintenance, repairs, safety, and other occurrences for supervisors and other relevant staff.
- Resource Deployment: Deploy resources to gather data and coordinate process improvement efforts.
- Training Needs: Ensure training needs are identified and resources utilized to meet those needs.
- Skill Development: Identify & develop skills necessary for succession planning, cross-training, and business needs.
- Performance Feedback: Provide performance feedback to employees regularly to develop and strengthen positive behaviors.
- Shift Communication: Provide clear communication to all shifts.
- Process Improvement: Identify and implement process improvement initiatives.
- Forward Thinking: Drive areas to be forward-thinking and create a strong level of engagement and initiative.
- Process Auditing: Audit processes to ensure standardized work is being followed.
- Customer Collaboration: Collaborate with other functional areas to ensure the greatest level of exceptional customer experience.
- Employee Safety: Maintain a safe employee environment.
- Budget Management: Responsible for operating budgets associated with respective areas.
5. Facilities Maintenance Manager Functions
- Building Maintenance: Provide building maintenance support to multiple sites such as clinics and pharmacies.
- Service Coordination: Supervise and coordinate maintenance services and repairs pertaining to the buildings and related equipment.
- Safety Management: Ensure the safe and proper operation, cleaning, and maintenance routines of all assigned locations.
- Utility Management: Ensure effective use of utilities (hydro, water, gas, and sewer systems).
- Facility Upkeep: Manage the upkeep of facilities, equipment, and supplies to meet health and safety standards.
- Inspection Support: Assist in preparedness for onsite inspections relating to Health and Safety.
- IT Assistance: Assist with any basic IT setups.
- Work Request Management: Respond to incoming facility-related work requests in a timely and coordinated manner to ensure an exceptional employee and client experience in all assigned Bayshore facilities.
- Contractor Monitoring: Monitor service providers and contractors’ deliverables in accordance with contract specifications to ensure satisfactory delivery of the scope of services.
- Clinic Setup: Assist with the moving and setup of any new clinics.
- Waste Management: Provide hazardous waste management.
- Code Compliance: Ensures all codes and standards for building maintenance are upheld and safety standards are met.
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