• Infrastructure-related Operational Support to Site Administrators, Client Services and Software Development teams.
• Monitor and maintenance of current O/S, firmware and various management agents.
• Server security updates, vulnerability management, malware protection and threat management.
• Ensure successful backup completion and data retention policies are monitored and met.
• Proactive system health and security log checks, performance tuning and capacity monitoring.
• Incident troubleshooting and resolution, technical documentation creation and maintenance.
• Ensure an exceptional level of quality and operational performance.
• Work closely with the central IT team to continuously improve management, security, performance and monitoring of virtualized servers and applications.
• Assist in selecting, deploying, upgrading and managing Data Centre infrastructure, including authentication and management services, enterprise application integration and cloud solutions.

Skills: System Monitoring, Server Maintenance, Patch Management, Data Backup, Performance Tuning, Incident Resolution, Documentation Management, Virtualization Support

• Provide guidance and direction in the area of DB infrastructure technology specialization to support platforms and sectors.
• Apply the discipline of engineering to deliver critical DB platform support.
• Optimize platform/sector functionality for both physical and cloud (including OraaS, AWS, Google Cloud) environments.
• Fully understand, support, and define the platform and areas supported to minimize risks and impact to customers.
• Review issues and escalations, as well as resolve production problems.
• Ensure that status and technical matters are reported to management in a timely manner.
• Utilize skillset to provide support, troubleshooting and performance-tuning within the DB technical domain.
• Support the creation and implementation of system improvements that will improve performance and reliability while maintaining controls.
• Work closely with App partners for new projects from initiation to production cutover.
• Identify cost-saving opportunities and implement creative DB solutions for clients (collaborating with the Infrastructure Delivery team).
• Enable the business to transform into new database platforms like Mongo, PostgreSQL, Redis, and Couchbase.
• Help the Team go through the DB SRE model implementation.

Skills: Database Infrastructure, Platform Engineering, Cloud Integration, Incident Management, Performance Tuning, System Optimization, Cross-Team Collaboration, SRE Implementation

• Lead the design and implementation of in-house and/or outsourced network environments for managing and maintaining global communications at a high level of reliability and availability.
• Lead, coordinate, and participate in key process improvement initiatives as they relate to the WAN, LAN and WLAN environments.
• Coordinate and collaborate with Network Engineers and Analysts.
• Ensure the availability, reliability, and scalability of corporate networks to meet business demands.
• Act as a key project participant in the design and review of networks.
• Regularly conduct asset management and capacity planning exercises, making recommendations for improvement.
• Recommend and implement policies, procedures, and technologies (including firewalls) to ensure network security.
• Monitor network performance, capacity and reliability metrics on and ongoing basis making recommendations for improvement.
• Lead network and security audits, failover, and recovery tests.
• Implement and maintain functional policies and procedures, including those for network architecture, standards, resource administration, appropriate use, purchasing, and service provision.

Skills: Network Architecture, Infrastructure Design, Process Improvement, Capacity Planning, Network Security, Performance Monitoring, Policy Implementation, Disaster Recovery

• Conduct research on emerging technologies in support of Network design efforts.
• Recommend technologies that will increase cost-effectiveness and system flexibility.
• Document the business’s existing Network and Technology portfolio.
• Make recommendations to Network Analysts and Senior Network Analysts for improvements and/or other performance and cost-effective options.
• Assure IT Network Operations service levels are met, conduct root cause analyses on recurring failures and recommend and or implement corrective actions.
• Work with vendors, outsourcers, and contractors to procure and deliver network products and services.
• Provide guidance and assist Network Engineers and Network Administrators with day-to-day maintenance and technical support of the LAN and WLAN.
• Participate in on-call support rotation and Tier I/Tier III support.
• Follow Environmental, Quality and Safety Management System procedures and requirements.
• Meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.

Skills: Technology Research, Cost Optimization, Network Documentation, Root Cause Analysis, Vendor Management, Technical Support, On-Call Support, Compliance Adherence

• Assist with implementation and maintenance activities for system software and configurations.
• Responsible for reviewing new/modified file transmission requests.
• Installs, maintains, supports, and troubleshoots data center hardware, storage, and network components.
• Assist with implementation and maintenance activities for moderately complex computer system software and configurations.
• Assist more senior members of the team with installation, configuration, and development of utility programs and related distributed system software on multiple environments.
• Install, support, troubleshoot, and repair data center equipment.
• Assist more senior members of the middleware team with the installation, configuration and development of middleware utility programs and related distributed system software on multiple mainframe/distributed hardware/software environments.
• Aid the middleware team in providing on-site and on-call support through analysis and research.
• Communicate both formally and informally with customers and end users. 
• Contribute to the achievement of team objectives.

Skills: System Implementation, Configuration Support, Hardware Maintenance, Middleware Support, Equipment Troubleshooting, On-Call Support, Customer Communication, Team Collaboration

• Demonstrated ability to plan, document, track, report, and effectively execute projects.
• Demonstrated ability to support multiple concurrent projects.
• Demonstrated ability to maintain a positive attitude while working in a dynamic and fast-paced environment.
• Must have strong communication skills.
• Strong experience with Dell, HP, Fortinet, and Cisco products is mandatory.
• Ability to provide VLAN, VOIP, MPLS/IPSEC VPN routing and performance management.
• Ability to troubleshoot network and systems issues (e.g., HP Switches, Fortinet Fabric, WiFi).
• Experience with VMware vSphere 6.
• Experience with Windows and MS365.

Qualifications: BS in Senior Infrastructure Analyst with 6 years of Experience

• Technical expertise in all areas of network hardware and software integration, e.g., routers, firewalls, layer 2 and 3 switching, etc.
• Experience with ITSM and understanding of the ITIL framework.
• Thorough understanding of server-based computing and data centers.
• Knowledge of the setup, configuration and maintenance of Windows servers.
• Knowledge of the setup, configuration and maintenance of Linux servers.
• Able to LAN/WAN design, development, and installation projects.
• Must have network systems design and configuration knowledge.
• Experience with Active Directory and Azure AD.
• Understanding of the NIST Cyber Security Framework.
• Understanding of Agile principles.

Qualifications: BS in Senior Infrastructure Analyst with 8 years of Experience

• Must have active Microsoft and VMware Certifications.
• Must have planning, design, and implementation experience in server and storage infrastructure in a mid to large enterprise manufacturing environment.
• In-depth working knowledge of at least 5 of the following related platforms, including server hardware, operating systems, hypervisors, storage solutions, O365 management, Azure platform and tools, and monitoring, management, and capacity planning systems.
• Experience in leading other team members, working collaboratively with other teams, and driving for results.
• Working knowledge of Hyperconverged Solutions, Dell VxRail.
• Working knowledge of Hypervisor technologies (VMware vSphere/vSAN and Microsoft HyperV).
• Working knowledge of Server operating systems, Windows Server (2012, 2016, and 2019) and Linux.
• Working knowledge of Monitoring and Management Tools (SolarWinds, Lansweeper, SCCM, Sophos).
• Able to use Office 365 management and security tools.

Qualifications: BS in Senior Infrastructure Analyst with 7 years of Experience

• Experience in Analyst, Engineer, and IT Support type roles.
• Must have certifications in A+ or MCP.
• Ability to read and create network mapping for troubleshooting.
• Experience navigating through Active Directory, Azure Active Directory, and tools within the Azure portal.
• Knowledge of the Office 365 suite and its Admin Portals.
• Ability to manage and create email groups and shared mailboxes.
• Understanding of Windows Servers and maintaining them to ensure limited disruptions.
• Background in onboarding and offboarding employees, including experience imaging computers at a mid-size to large scale.

Qualifications: BA in Senior Infrastructure Analyst with 4 years of Experience

• Proven experience as an Infrastructure Engineer at a mid-size to large enterprise.
• Advanced knowledge of desktop support at mid-size to large enterprises.
• Experience managing external relationships and vendor partners.
• Highly refined communication skills.
• Ability to speak to both technical engineers and executive stakeholders.
• Excellent leadership skills, problem-resolution abilities, and good judgment.
• Communicate effectively with both technical and nontechnical stakeholders.
• Ability to maintain confidentiality, particularly when handling sensitive information and situations.
• Able to build and foster relationships internally and externally with people of all backgrounds.

Qualifications: BS in Senior Infrastructure Analyst with 6 years of Experience