• Have ownership over office networks and enterprise systems.
• Coordinate with facilities teams and vendors regarding cabling and network equipment.
• Design and implement WAN and LAN networks.
• Perform on-site installation and configuration of network infrastructure for new offices and expansions.
• Respond to, record, track, and close tickets through help-desk and problem-management software with detailed documentation.
• Perform monitoring, testing, and troubleshooting.
• Set up and maintain user and site-to-site VPNs.
• Perform firmware and hardware network upgrades.
• Evaluate, recommend, and deploy new technologies.
• Continue education and skill development.
• Mentor and train other IT team members.

Skills: Network Design, WAN/LAN Engineering, VPN Management, Network Troubleshooting, Infrastructure Installation, Help-Desk Ticketing, Hardware/Firmware Upgrades, IT Team Mentoring

• Install network switches, routers, and other system hardware.
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware and software problems.
• Alert management, help desk teams, and other IT groups when sensitive issues arise or a major problem is suspected.
• Minimize client productivity loss caused by technology outages and provide necessary infrastructure for clients to meet their business needs.
• Configure, maintain, troubleshoot, and document server load balancer environments, VPNs, and DNS/DHCP infrastructure.
• Handle times of peak service demands or address complex problems to deliver consistent quality service to clients within predefined service levels.
• Review assigned service requests daily, following up and providing status updates to clients.
• Ensure data related to service request status is entered into problem-tracking systems accurately and promptly each day to maintain an up-to-date picture of service delivery status and backlog.
• Ensure a stable performance environment for enterprise applications.
• Maintain firewall rule bases and review firewall and IPS logs.
• Configure network switches to support users, servers, and devices.
• Maintain the cable plant across multiple building locations.

Skills: Hardware Installation, Advanced Troubleshooting, Incident Escalation, Service Continuity, Server Configuration, Service Management, Request Tracking, Security Administration

• Set up Cisco routers, switches, firewalls, wireless APs, and WLCs.
• Set up and configure complex routing and switching environments.
• Set up and configure complex wireless networks that support open or secured access and can support voice and video applications.
• Maintain a thorough understanding of local networking and remain capable of learning advanced technology.
• Configure and install client and server network software for upgrading and maintaining networks and supporting IP-based telecommunication systems.
• Maintain multi-site network operations and software applications, operating systems, and regular maintenance across both private and public facilities.
• Fulfill assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
• Troubleshoot malfunctions of network hardware, software applications, telephones, and security systems alongside team members to resolve operational issues and restore services.

Skills: Cisco Network Setup, Advanced Routing, Wireless Configuration, Network Software Install, Multi-Site Operations, Project Delivery, Technical Support, Issue Troubleshooting

• Report to the Director of IT Engineering and convert high-level designs, implementation, and management into the overall project-management service roadmap.
• Be responsible for Level 3 support services, including high-level escalation, troubleshooting, and resolving network-related issues.
• Work from the Pittsburgh, PA office with flexible remote-working options.
• Build, design, and refresh customer networks.
• Troubleshoot and resolve network-escalated issues.
• Configure, install, upgrade, and maintain routers, switches, and firewalls.
• Implement voice, networking, and security projects.
• Handle calls from clients on current and potential projects.
• Keep current on technologies within the networking and security field.

Skills: Project Roadmapping, Level 3 Support, Network Design, Network Troubleshooting, Hardware Configuration, Security Implementation, Client Communication, Tech Awareness

• Troubleshoot complex problems related to router, switch, and firewall hardware, IP routing issues, configuration issues, rule issues, connectivity problems, and software issues.
• Monitor performance and ensure system availability and reliability.
• Design and support production on-prem and cloud environments.
• Document all network configurations, network mappings, and processes.
• Oversee automating systems configuration and orchestration using tools such as Chef, Ansible, or Salt.
• Supervise automated creation of machine images and containers.
• Monitor cloud security, including IAM, certificate management, and key management.

Skills: Advanced Troubleshooting, Performance Monitoring, Environment Design, Network Documentation, Configuration Automation, Image Management, Cloud Security, IAM Management

• Work with the team in operations, maintenance, and testing of client datacenters.
• Perform general network and security hardware and software maintenance and configuration.
• Work with clients to assist with a variety of service requests.
• Consult with customers to identify network requirements.
• Produce and interpret network reports.
• Maintain design requirements and standards documentation.
• Design and configure network implementations, including datacenter deployments.
• Work with new and relevant networking technologies.
• Ensure standards are maintained for network and other network-edge device version updates and patches.
• Communicate operational status and issues to management and the team.
• Continuously update and improve skills and networking knowledge through training and self-study.

Skills: Datacenter Operations, Network Maintenance, Client Support, Requirements Consulting, Network Reporting, Standards Documentation, Network Design, Technology Adoption

• Manage vendor relationships with the business.
• Provide yearly budget forecasting for capital and operating expenses.
• Support, maintain, and monitor all network devices while providing top QoS across the network.
• Design, deploy, and continuously improve the network to minimize downtime and add redundancy.
• Follow hardware life cycle guidelines to ensure network devices remain in a supportable state.
• Support the Telecommunications Engineer, Manufacturing, and Network Analyst with network issues.
• Maintain good relationships with internal customers and vendors.

Skills: Vendor Management, Budget Forecasting, Device Monitoring, Network Improvement, Lifecycle Management, Cross-Team Support, Customer Relations, QoS Assurance

• Design network and firewall infrastructure and connectivity for passenger self-service technology.
• Maintain and patch the network and firewall infrastructure.
• Implement and enhance NextGen support for network and firewall technology, including automation, automatic alerting, and integration with third-party tools.
• Ensure appropriate support levels from third parties and renew support contracts timeously.
• Plan, execute, and review the outcomes of network failover tests.
• Ensure deliverables meet required ICM quality standards.
• Apply required procedures and methodologies effectively while sharing knowledge and upskilling the network team.
• Work cooperatively to achieve team goals and make constructive suggestions to move initiatives forward.
• Build stable and productive working relationships with others outside the immediate area of work.
• Manage other network engineers to ensure team deliverables are achieved.

Skills: Network Design, Firewall Maintenance, NextGen Automation, Support Management, Failover Testing, Quality Assurance, Team Upskilling, Network Leadership

• Solve technical problems quickly and effectively.
• Collect and analyze data to evaluate network and systems performance and help improve speed, accuracy, and reliability while identifying and implementing system improvements.
• Support and respond to service outages or other incidents.
• Manage, maintain, and monitor physical servers and VMware virtual infrastructure associated with applications and services.
• Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various network and server technologies from multiple vendors.
• Set up and maintain servers, both physical and virtual.
• Be responsible for supporting, administering, and designing cloud environments, including AWS, Azure, and GCP.
• Assist with all levels of hardware and software support for servers, networking equipment, and firewalls.
• Perform system adjustments to optimize server, storage, and network performance.
• Maintain documentation on all system infrastructure.
• Assist in vulnerability tests, risk assessments, and mitigation.
• Serve as a project management team member supporting the project manager in performing project work to achieve objectives.
• Provide knowledge, training, and work direction for non-technical team members.

Skills: Technical Problem-Solving, Performance Analysis, Incident Response, Server Management, Tech Integration, Cloud Administration, System Optimization, Team Training

• Project-manage the surveying of project sites and the installation and implementation of equipment, including commissioning, network trunk testing, documentation, handover, and closure.
• Coordinate meetings with vendors, contractors, colocation providers, and Telco partners.
• Schedule and receive delivery of equipment from various data centers and POP sites.
• Support the Core Equipment Engineering teams during project implementation.
• Monitor and provide maintenance support for network equipment events and issues.
• Monitor, review, and report on network-capacity utilization.
• Manage inventory and perform metro-network designing and optimization.
• Manage record-building for equipment and tie cables.
• Install and commission SDH, WDM, and OTN networks, including hot-cut and parallel-build activities for network migration.
• Perform new turn-ups, testing, and troubleshooting on WAN transport circuits, including SDH, OTN, and Ethernet.

Skills: Site Project Management, Vendor Coordination, Equipment Logistics, Implementation Support, Network Maintenance, Capacity Monitoring, Inventory Management, Transport Troubleshooting

• Validate the client’s networking environment by reviewing system configuration, system installation, and enforcing best practices.
• Monitor infrastructure performance, troubleshoot network problems and outages, support upgrades, and collaborate with team members to ensure network optimization.
• Provide expertise on all data circuits across the client’s enterprise.
• Develop a roadmap for the client’s network architecture.
• Communicate approaches for network user account management, antivirus, intrusion detection, and email.
• Work in fast-paced global team environments and solve complex problems with limited supervision.
• Gather customer needs and requirements and define the scope for network-delivery workflows.
• Conduct design and code reviews.
• Analyze data to diagnose and identify root causes of issues.
• Share an on-call rotation with the engineering team and serve as an escalation contact for service incidents.

Skills: Environment Validation, Performance Monitoring, Circuit Expertise, Architecture Roadmapping, Security Communication, Global Collaboration, Requirements Scoping, Root-Cause Analysis

• Perform daily network administration and maintenance tasks.
• Configure, troubleshoot, and maintain LAN, WLAN, and WAN equipment and related application services.
• Assist the Director of Networking and Information Security with monitoring and troubleshooting real-time network alerts.
• Interact with customers to set up, configure, and troubleshoot various connectivity issues.
• Create, update, and maintain comprehensive documentation for all implemented networks and applications.
• Participate in shift rotations, including email coverage and providing 24x7 on-call support.
• Evaluate emerging technologies through R&D testing to meet company needs.

Skills: Network Administration, Equipment Maintenance, Alert Monitoring, Customer Support, Network Documentation, On-Call Support, Technology Evaluation

• Design, configure, deploy, maintain, and support the company’s enterprise network infrastructure, including Firewalls, VPN, SIEM, SD-WAN devices, Switches, Routers, Wireless, and Voice gateways.
• Recommend network and security best practices to achieve stated business objectives, advise on risk assumptions for any deviations from standards, and provide alternatives to achieve desired results.
• Provide support assistance for the company’s 7x24x365 mission-critical infrastructure systems, including on-call, change window, and unplanned emergency response.
• Analyze problems, recommend solutions, products, and technologies to meet business objectives and requirements.
• Actively protect the information technology assets and infrastructure from external or internal threats and ensure compliance with policies and procedures, including regulatory requirements regarding information access, security, and privacy.
• Enforce policies and procedures through monitoring and auditing for potential security violations while ensuring systems are updated and patched.
• Assist the end-user, other IT professionals, and external customers in network and security support requests.
• Recommend network and security best practices to achieve stated business objectives, advise on risk assumptions for any deviations from standards, and provide alternatives to achieve desired results.
• Assist in incident response for any breaches, intrusions, or theft.
• Evaluate and perform planning, testing, and implementation of software and hardware upgrades.
• Prioritize and manage both project and daily workflow responsibilities.
• Maintain system documentation and configuration data for operating, regulatory, and audit purposes.
• Adhere to proper process and change-management requirements.
• Collaboratively work with a global IT team and partner with external vendors for support of internal, external, cloud, and hosted systems.
• Coach, guide, and mentor Service Desk and Desk Side Support technicians in their incident response, directing incident first responder actions, and appropriately escalating issues.
• Develop and produce complex documentation for network topology.
• Maintain network diagram, security, backup, and redundancy strategies.

Skills: Enterprise Network Support, Security Best Practices, Critical Infrastructure Response, Threat Protection, Policy Enforcement, Incident Response, Upgrade Planning, Team Mentoring

• Manage the execution of department network-related projects and tasks to ensure successful completion on time and within budget.
• Provide technical insight in evaluating, recommending, and implementing emerging industry solutions that support next-generation gaming environments.
• Define data-center network architecture and develop long-term plans addressing game-server communication needs, system enhancements, security requirements, and application improvements.
• Communicate clear information to other departments regarding network changes and ensure all departments understand and agree to the planned modifications.
• Create written documentation for new and existing systems, including network diagrams, system overviews, knowledge-base entries, service-level agreements, maintenance windows, and support contact information.
• Research new technologies, evaluate their viability within the network infrastructure, and recommend future projects based on these findings.
• Apply research insights to suggest improvements for new and existing systems using modern technologies.
• Work with the Security team to define network-security policies and implement and continuously improve network-security architecture.
• Support various network technologies to ensure availability and stability, proactively assess potential issues, and identify solutions to improve overall network quality and uptime.
• Optimize the existing network-monitoring solution, expand monitoring coverage, and reduce false alarms.
• Support large-scale network switching, routing, and security environments.
• Handle complex administration tasks for internal applications and external game projects.
• Provide network-engineering support to other game-development studios.
• Perform network-performance tuning and capacity planning.
• Participate in an on-call schedule, including maintenance windows.

Skills: Project Execution, Emerging Tech Evaluation, Architecture Planning, Cross-Team Communication, System Documentation, Technology Research, Security Policy Design, Network Optimization

• Plan and implement infrastructure, including new equipment, updates, testing, and validation.
• Create comprehensive documentation and operating procedures to support the infrastructure.
• Provide mentoring and training to analysts, operational staff, and peers.
• Assist in evaluating, implementing, and managing infrastructure life cycles.
• Support solution evaluation and qualification on leading-edge technology components.
• Perform engineering tests to validate product designs.
• Act as a liaison between customers and vendors to gather requirements.
• Ensure production schedules are followed, and solutions meet business and quality requirements.
• Engage with and maintain vendor relationships.

Skills: Infrastructure Planning, Documentation Creation, Staff Mentoring, Lifecycle Management, Solution Evaluation, Engineering Testing, Requirements Liaison, Vendor Engagement

• Order equipment as per business requirements.
• Receive and verify ordered equipment.
• Install and configure lab infrastructure equipment.
• Configure and manage VMware, Linux, and Windows servers.
• Maintain an up-to-date list of lab equipment using web tools.
• Conduct periodic audits to ensure accurate inventory.
• Re-create customer networks to resolve complex network issues and maintain SLAs.
• Work closely with TAC engineers to understand customer environments.
• Re-create customer networks and assist TAC engineers in resolving issues.
• Work with global peer teams to optimize lab resources, leverage shared knowledge, and adopt good practices.

Skills: Equipment Procurement, Inventory Auditing, Lab Installation, Server Management, Network Recreation, TAC Collaboration, Issue Resolution, Global Team Support

• Work as part of the 365 Operations team to ensure the reliability, performance, and security of the infrastructure and technology that MEC leverages to deliver the power of the cloud on America’s best wireless network.
• Troubleshoot the infrastructure of edge compute, network, and storage for MEC.
• Generate, drive, and update trouble tickets using an internal ticketing system.
• Ensure low latency, high availability, and strong performance of the overall platform.
• Manage communications with internal and external partners and customers.
• Handle phone calls to respond to network alarms and events.
• Enhance automation through scripting to improve team efficiency.

Skills: Infrastructure Reliability, Edge Troubleshooting, Ticket Management, Platform Performance, Partner Communication, Alarm Response, Automation Scripting, Customer Support

• Assist with the managed-services program by providing daily network support to a customer in Broomfield, CO, and consulting on additional projects.
• Assist in network design and implementation.
• Provide network support across a variety of operating systems.
• Install and configure computer network equipment, including Juniper and Cisco.
• Maintain servers and associated hardware, applications, services, and settings.
• Administer Juniper and Cisco routers, switches, and firewalls.
• Troubleshoot fiber connections.
• Analyze and remediate IP addressing.

Skills: Managed Support, Network Design, OS Support, Equipment Installation, Server Maintenance, Device Administration, Fiber Troubleshooting, IP Remediation

• Work with Internal IT across the company, supporting colleagues with IT matters and contributing to IT-related projects and duties.
• Be part of the Systems Administration team and participate in fast-moving projects involving both physical and virtual networking.
• Maintain, build, and improve an ever-growing network infrastructure across different markets, physical clinics, and offices.
• Act as a technical coach for the IT team, helping IT Technicians grow and learn.
• Focus on productivity, stability, and ensuring networks, firewalls, VPNs, and WAPs remain as secure as possible.
• Engage in other technology areas such as security, DevOps, and administration alongside the Systems Administration team.
• Act as the technical liaison between Internal IT and the Security team.
• Monitor network health, performance, and integrity.
• Build creative technical solutions to solve business problems.
• Assist in project discussions, designs, and implementations.
• Own and support the needs of the IT infrastructure (physical and virtual) used daily by colleagues.
• Develop, maintain, and support all infrastructure used by employees and clinicians, including clients, office networks, video-conference systems, and other IT systems.
• Help develop best-practice workflows and procedures, and assist with team and employee training sessions.
• Mentor team members to help them improve their networking skills.
• Assist with existing and new location build-outs, configuring routing tables, VLANs, firewall policies, and defining organizational best practices.
• Configure and maintain VPN configurations and site-to-site tunnels.
• Work closely with physical infrastructure as well as AWS VPC and Azure configurations to ensure best practices, security, and stability.
• Manage vendors occasionally regarding ISP circuits, third-party VPN platforms, or other external stakeholders.

Skills: Internal IT Support, Network Administration, Infrastructure Expansion, Team Coaching, Security Focus, Technical Liaison, Network Monitoring, Solution Engineering

• Help architect improvements to the global corporate network.
• Work with the security team to design security-related enhancements.
• Perform network-based security risk assessments.
• Configure and administer network monitoring tools.
• Configure and administer routers and switches.
• Create and help automate the network.
• Troubleshoot network failures and performance issues.
• Participate in an on-call rotation covering all of the above.
• Train other network engineers on the team.

Skills: Network Architecture, Security Design, Risk Assessment, Monitoring Administration, Device Configuration, Network Automation, Failure Troubleshooting, Engineer Training

• Handle all aspects of TTO for any solution, hardware, software, feature, or change to network architecture passing through the NPO process.
• Ensure all procedures required to support the solution are updated.
• Ensure internal teams, ASPs, or third-party parties receive appropriate training on the solution.
• Ensure all changes required in the OSS systems are delivered before TTO acceptance.
• Ensure changes to planning tools and systems are identified, planned, and delivered before TTO.
• Ensure all documentation related to design, testing, and FOA is stored in the appropriate document-management system.
• Update handover packs or acceptance procedures.
• Ensure all support services are updated to include the necessary spare parts holdings for the new solution.
• Identify potential technical risks and report them to the Project Manager.

Skills: TTO Management, Procedure Updates, Solution Training, OSS Coordination, Tool Planning, Documentation Control, Support Readiness, Risk Reporting

• Implement the network for both LAN and WAN.
• Implement, configure, and deploy LAN and WAN network connections, hardware, software, communication links, and services.
• Optimize network and systems services and troubleshoot network performance issues.
• Responsible for service provision and monitoring of the network infrastructure to the company's standards.
• Apply knowledge of internetworking designs and their applications and routing.
• Utilize Layer 2 and Layer 3 internetworking technologies.
• Work with various network protocols.
• Work with Cisco switches and routers.

Skills: LAN/WAN Implementation, Network Deployment, Performance Troubleshooting, Service Monitoring, Internetworking Design, L2/L3 Technologies, Protocol Management, Cisco Networking

• Configure, monitor, and maintain the network infrastructure and improve monitoring to proactively identify potential network deficiencies.
• Respond to network outages on time and provide weekend outage-response support for on-call team members.
• Evaluate protocols and device firmware, and software to improve network performance and stability.
• Participate in scoping, designing, and implementing network-related projects and designs.
• Design, create, and iterate business-critical documentation and configure, monitor, and maintain network infrastructure.

Skills: Network Maintenance, Outage Response, Protocol Evaluation, Project Support, Performance Improvement, Firmware Assessment, Documentation Creation, Infrastructure Monitoring

• Identify and resolve possible network-affecting situations, faulty hardware, or logical problems.
• Access any existing network device and review or amend configurations in a controlled manner.
• Liaise with other technology teams, business areas, and third-party vendors to resolve problems or communicate progress.
• Assist onsite at datacenters and branches when projects or support requirements arise.
• Perform regular changes in response to requests and implement them according to corporate standards and with proper authorization.
• Work with colleagues to deliver major global initiatives, raising appropriate change-control documentation and minimizing business impact.
• Perform general housekeeping duties primarily using global management scripts and assist with management reporting.

Skills: Network Issue Resolution, Configuration Control, Team Collaboration, Datacenter Support, Change Management, Global Initiatives, Script Housekeeping, Management Reporting

• Support and lead the implementation of Facebook's production network infrastructure in the data center.
• Perform hands-on troubleshooting and repair of network hardware, software, and network circuits.
• Perform network maintenance, including hardware and software upgrades, migrations, decommissioning, and capacity upgrades.
• Manage and update work assignments through internal task tools and repair ticketing systems.
• Maintain the asset database and related documentation for installed network infrastructure.
• Work cross-functionally to plan and execute projects and manage operational incidents.

Skills: Production Network Support, Troubleshooting Repair, Network Maintenance, Task Management, Asset Documentation, Cross-Functional Projects

• Identify, initiate, and monitor actions to investigate incident patterns and trends.
• Determine appropriate incident resolution and preventative measures while adhering to change-management procedures.
• Proactively modify systems to meet constantly changing business requirements.
• Perform analysis, design, end-user training, and implementation of projects.
• Provide day-to-day support for network operations in the aspects of process and system queries.

Skills: Incident Analysis, Preventive Measures, System Adaptation, Project Implementation, Network Support, Trend Monitoring, Change Management, User Training

• Write technical design documents and implement new network architectures or suggest changes to existing infrastructure, accommodating customer growth and solving connectivity hurdles with third parties.
• Be the subject matter expert in diverse topics ranging from IP routing and NetFlow to VPN strategies and VOIP call optimization in the cloud or physical points of presence.
• Lead and engage with internal and external contacts to identify, isolate, and remediate quality and stability issues within complex voice and data environments across multiple platforms.
• Develop technical specifications and requirements necessary for the procurement of underlying carrier services.
• Implement tools and develop methods to ensure providers meet performance standards and SLAs.

Skills: Technical Design, Network Architecture, Routing Expertise, VPN Strategies, Voice Optimization, Issue Remediation, Carrier Specification, SLA Management

• Be part of the IP Network team, working with other members to deliver on the team backlog and roadmap.
• Maintain, build, and improve an ever-growing network infrastructure across different markets, physical clinics, and offices with occasional travel to remote locations.
• Assist with existing and new location build-outs, configuring firewalls, switches, WiFi, routing tables, VLANs, configuring and maintaining VPN and site-to-site tunnels, and helping define best practices across the organization.
• Monitor network health, performance, and integrity for existing infrastructure and plan for expansions aligned with company roadmaps.
• Manage vendors regarding ISP circuits, third-party VPN platforms, and external stakeholders.
• Work closely with physical infrastructure as well as AWS VPC and Azure configurations to ensure best practices, security, and stability.

Skills: Network Infrastructure, Location Build-Outs, Firewall Configuration, VPN Management, Performance Monitoring, Vendor Coordination, Cloud Networking, Best-Practice Development

• Plan and design multiple test lanes, space, mechanical setups, shield rooms, test instruments, power, and networking to host cellular RAN and core elements and related services and features.
• Plan, integrate, and roll out 4G and 5G radio infrastructure, frequency bands, and UE categories in a lab environment.
• Plan, integrate, accept, and roll out cellular RAN and core services and features in a lab environment.
• Develop input questionnaires, configuration files, and acceptance test plans to roll out RAN and core services and features across test lanes.
• Create operational support models and workflows, including triage, monitoring, alerting, ticketing, maintenance windows, RMA processes, and uptime requirements for multiple test lanes and testbeds.
• Partner cross-functionally with device teams, hardware and software teams, certification teams, and external partners to manage scope, delivery, and communications.
• Document best practices, safety and health procedures, training manuals, and MOPs for labs, testbeds, and test lanes.
• Develop automation, tooling, inventory systems, and audit processes to improve the efficiency and reliability of lab infrastructure, testbeds, and test teams.

Skills: RAN Planning, 4G/5G Integration, Core Services Deployment, Test Plan Development, Support Workflow Design, Cross-Functional Coordination, Documentation Creation, Lab Automation

• Engineer and manage complex TCP/IP cloud-based network infrastructure in a heterogeneous multi-vendor environment with a strong emphasis on IBM Hybrid Cloud, Cisco Systems, Palo Alto Networks, and Infoblox.
• Design, architect, build, deploy, and maintain high-availability network and next-generation network-security operations in an IBM Hybrid Cloud environment.
• Ensure optimized and robust daily operations for cloud network infrastructure, including switches, routers, firewalls, WAN and Internet connections, VPN, and cloud-network connectivity.
• Deploy, maintain, and manage next-generation security platforms, including firewalls and IPS, as well as segmented network-security compartments.
• Maintain, apply, and ensure a strong security posture, currency levels, and compliance across all systems in accordance with IBM Security standards and requirements.
• Drive engineering and operations excellence and adhere to industry best practices.
• Monitor, troubleshoot, mitigate, and resolve cloud-network infrastructure problems and service interruptions.
• Drive new deployments, including proofs of concept and next-generation installations for hybrid-cloud environments.
• Iteratively improve existing systems and infrastructure to better support network-cloud operations.
• Automate processes and workflows to increase the operational agility of cloud-network engineering functions.
• Analyze tool-generated data to identify improvement areas and implement necessary changes.
• Promote engineering and operational excellence and maintain alignment with industry best practices.
• Improve IT and networking capabilities through optimization, enhancements, and implementation of new features and functions, improving and enhancing existing environments.
• Collect data and provide it to engineering peer teams for analysis and data-driven recommendations and decision-making.
• Collaborate and maintain strong working relationships with IBM partners, stakeholders, vendors, IBM Cloud, and Research Emerging Technology teams.
• Master and utilize various IBM and vendor network utilities.
• Perform IP address and subnet management.
• Create and provide recurring network reports based on network statistics and analytics.

Skills: Cloud Network Engineering, Hybrid-Cloud Design, Security Platform Management, Operations Excellence, Infrastructure Troubleshooting, Deployment Automation, Data Analysis, Vendor Collaboration

• Join global infrastructure teams to deliver key project results aligned with the company’s Global IT Strategy.
• Install, configure, and maintain core networking equipment such as Cisco, F5, and Riverbed.
• Design, implement, and manage changes to local and wide-area (LAN/WAN) networks, including switches, routers, firewalls, VPN, and wireless infrastructure.
• Monitor and analyze network infrastructure to improve performance, troubleshoot issues, and diagnose network and voice problems.
• Administer the Cisco UC Platform, including the Finesse Contact Centre Platform.
• Provide maintenance and support for hardware and software, including life-cycle management of systems and related applications.
• Serve as a liaison for IT and consulting companies.
• Create and maintain technical documentation.
• Provide emergency on-call support and perform occasional after-hours or weekend maintenance updates.

Skills: Global IT Projects, Core Network Setup, LAN/WAN Management, Performance Troubleshooting, UC Administration, Lifecycle Maintenance, IT Liaison, Technical Documentation

• Create low-level designs for IP networks in coordination with senior team members.
• Establish the networking environment by designing data-center solutions.
• Perform system configuration and testing, end-to-end integration testing, and interoperability tests with operators and clients.
• Conduct traffic analysis and troubleshoot issues on large networks.
• Configure routing and switching devices, load balancers, and firewalls.
• Collaborate regularly with clients, project-management teams, third-line engineers, and service managers.

Skills: Low-Level Design, Data-Center Solutions, System Integration, Traffic Analysis, Routing & Switching, Load Balancing, Firewall Configuration, Client Collaboration

• Analyze the network and improve network performance and user experience.
• Recommend sound technical proposals and solutions.
• Be time- and cost-efficient while maintaining or improving delivery quality.
• Build trust with customers through a consultative approach.
• Identify and develop add-on sales opportunities.
• Establish customer trust through consistent consultative engagement.
• Drive collaboration and knowledge sharing within the company.
• Collaborate with other teams when they request support.

Skills: Network Analysis, Technical Proposals, Efficient Delivery, Customer Trust, Sales Opportunities, Consultative Engagement, Knowledge Sharing, Team Collaboration

• Manage digital communication and IT networks, establishing and maintaining IT and digital communication infrastructure, including wireless and LAN networks.
• Upgrade and install new systems to improve the communication structure and recommend new technologies, services, and methods for the IT infrastructure to support the business.
• Manage assigned projects and program components to ensure delivery in accordance with established objectives.
• Maintain the upkeep of existing networks to prevent downtime.
• Design, set up, and configure complex switching environments.
• Establish and maintain digital communication software, including setting up new employees with email accounts and network access, and troubleshooting issues for existing employees.
• Design, set up, and configure complex wireless networks that support open or secured access and can support voice and video applications.
• Maintain the company's phone system, network hardware, software applications, and security systems.
• Ensure networks are protected from malware and viruses by identifying vulnerabilities, improving security, and staying current with evolving cyber threats.
• Work with third-party service providers to troubleshoot malfunctions of network hardware, software applications, telephones, and security systems, and perform restoration operations.
• Install and maintain firewalls and establish company-wide internet access policies.
• Configure and install client and server network software for upgrading and maintaining network and telecommunication systems.
• Analyze and collect data to identify opportunities for improvement within the communication networks.

Skills: Network Management, Infrastructure Upgrades, Project Delivery, Switching Configuration, Wireless Design, Security Protection, Firewall Administration, Data Analysis

• Participate in presales and deliver services in NDO and NRO network deployment, collaborating with other presales units from CU Iberia and supporting the presales team.
• Deliver network solutions on the newest Radio Access Network (RAN) technologies while considering end-to-end impacts.
• Deliver network design, planning, and optimization services to customers.
• Guide discussions with project managers and program managers and understand customer requirements.
• Propose end-to-end NDO service solutions and develop and present technical presentations and proposals.
• Design scalable, robust, and efficient solutions that fulfill operators’ technical and business requirements.
• Participate in knowledge transfer, documentation, and information sharing with Delivery Units, including ASP and SDU.
• Provide ideas and suggestions to projects to improve, add, or modify existing offerings within NDO services.
• Engage business partners to understand potential technology capabilities.
• Manage customer expectations and ensure implementation of customer solutions within agreed time, scope, and cost.
• Participate in trials and deployment projects related to the NDO portfolio, collaborating with Service Area NDO colleagues and units.
• Collaborate in root-cause analysis of node problems to implement corrective and permanent solutions.
• Engage in monthly reviews of volume and cost shared by third-party providers.

Skills: RAN Deployment, Network Design, Planning & Optimization, Requirements Analysis, Technical Proposals, Knowledge Transfer, Solution Scalability, Root-Cause Analysis

• Collaborate with various teams and functional areas to develop and improve business processes with clear and agreed-upon business rules.
• Develop process-improvement strategies across the network.
• Prioritize and manage multiple projects based on department and corporate objectives.
• Lead and collaborate with engineering groups to optimize current processes and align the network to improve manufacturability, yield, quality, and cost performance of products.
• Work with the process-integration team to implement and integrate new or improved process workflows.
• Maintain documentation for new and improved processes.
• Communicate project strategy, status, and action items through meetings, presentations, and reports to team members and management.
• Monitor process stability through ongoing review of performance metrics.

Skills: Process Improvement, Project Prioritization, Engineering Collaboration, Workflow Integration, Documentation Management, Strategy Communication, Performance Monitoring, Business Alignment

• Conduct site surveys, install and configure network solutions, act as a project liaison, and assist in data collection and validation at each location.
• Support network design for the IT Services Team by developing and providing detailed designs with implementation, testing, and transition plans.
• Guide proposed system changes through the Configuration Management process to successful implementation.
• Support MDA efforts to deploy, manage, and maintain Software Defined WAN (SD-WAN) and Software Defined Access (SD-Access).
• Travel to support MDA remote site integration activities.
• Perform site surveys, install and configure network and boundary-protection solutions, and assist in data collection and validation at service locations.
• Provide secondary troubleshooting support for network connectivity issues affecting Data Center tenants.
• Maintain technical expertise across the network and computer hardware and software interconnection and interfacing, including routers, firewalls, and switches, and remain proficient in IP addressing, subnetting, and DNS.

Skills: Site Surveys, Network Installation, Design Support, Change Management, SD-WAN/SD-Access, Remote Integration, Connectivity Troubleshooting, Technical Expertise

• Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
• Monitor and maintain all levels of network security internally and externally.
• Provide Tier 2 and Tier 3 support for internal and external customers.
• Provide formal corporate communications regarding directional changes or changes that impact existing services.
• Collaborate directly with Infrastructure and Cloud engineering teams on solution design, move-to-production activities, and change peer reviews.
• Apply strong command of ITIL methodologies, including Incident, Problem, Change, and Configuration Management.

Skills: Security Tooling, Network Security, Tier 2/3 Support, Corporate Communication, Solution Design, Change Reviews, ITIL Methodologies, Incident Management

• Program routers, switches, load balancers, and access points across an inventory of Cisco, Juniper, Extricom, F5, and VMWare devices.
• Flawlessly execute multi-year device replacement plans.
• Learn about new wireless technologies and monitoring, and administrative protocols.
• Adopt the profession’s ever-evolving best practices.
• Manage telecommunications providers to achieve continuously improved performance and redundancy.
• Organize plans for comprehensive active-active network redundancy.
• Architect resiliently by employing modern chaos techniques.

Skills: Router Programming, Device Replacement, Wireless Learning, Best-Practice Adoption, Telecom Management, Network Redundancy, Resilient Architecture, Chaos Techniques

• Develop and own documentation required for design reviews, including detailed design documents, network diagrams, IP addressing plans, and dialing plans.
• Implement and test the service.
• Run testing campaigns in the lab environment.
• Provide support for service transition into operations, from final installation to handover, ensuring relevant operational staff receive adequate information and awareness.
• Assist support teams with troubleshooting.

Skills: Design Documentation, Network Diagrams, Service Implementation, Lab Testing, Transition Support, Installation Handover, Troubleshooting Support, IP Planning

• Responsible for project implementation, demos, and POCs in advanced networking, monitoring, and security solutions.
• Perform duties related to operating managed network services.
• Improve performance and availability of existing networks and services.
• Research, track, document, publish, and maintain network policies and procedures.
• Participate in advanced networking, monitoring, and security solutions.
• Handle hands-on support services and prepare reports.
• Work with management to improve processes, procedures, and reduce inefficiencies.
• Mentor, train, and assist team members.

Skills: Project Implementation, Managed Services, Performance Improvement, Policy Documentation, Advanced Networking, Hands-On Support, Process Optimization, Team Mentoring

• Monitor the availability, performance, and status of all levels of the network environment.
• Gather and interpret network requirements and use them to develop implementation proposals.
• Design, build, and deploy network systems in alignment with system requirements and best practices.
• Recommend infrastructure changes and determine related hardware or software requirements.
• Communicate issues, service interruptions, and maintenance activities to the IT department and affected end users.
• Document network infrastructure configurations and layouts.
• Follow change-management processes for all modifications to production systems.
• Work with IT Security to identify, implement, and maintain security measures to protect data, software, and hardware.
• Stay current on new technologies and implement or recommend their implementation.
• Coordinate with vendors for network maintenance, troubleshooting, upgrades, and development.
• Train IT staff and end users on the proper use of hardware and software.

Skills: Network Monitoring, Requirements Gathering, System Deployment, Infrastructure Planning, Issue Communication, Documentation Management, Security Measures, Vendor Coordination

• Responsible for the development and management of an appropriate project plan to start up new accounts and manage start-up operations, design, training, and technology.
• Determine material-handling requirements.
• Responsible for meeting external and internal customer satisfaction requirements.
• Interact continually with RDL technology committees to ensure technologies effectively support customers without adding costs greater than the value.
• Manage one to two projects.
• Function as the main customer contact for logistics design activities.
• Make decisions related to all logistics designs and their applicability to customer requests.
• Develop and enhance an implementation methodology that can be used as a template across various industries and countries.

Skills: Project Planning, Startup Management, Customer Satisfaction, Technology Alignment, Logistics Design, Requirements Analysis, Implementation Methodology, Client Liaison

• Ensure DHS Smart Suite and AVS installations are connected on time.
• Drive connectivity for new DHS Smart Suite customers and support the service organization with Alcon legacy and AVS product installation, post-installation connectivity, and customer network issues or concerns.
• Track installation times for Alcon AVS products and DHS Smart Suite customers.
• Ensure all phases of the DHS Smart Suite project installations are completed on time by supporting every stage of the installation process.
• Follow processes for proper documentation after each task.
• Respond to monitoring alerts indicating downed DHS Smart Suite Edge Devices.
• Maintain professional communication when interacting with internal and external customers.
• Engage other Alcon teams to resolve customer issues.
• Own issues through the entire process until a confirmed handoff.
• Proactively identify process improvements related to local and global tasks.

Skills: On-Time Connectivity, Customer Support, Installation Tracking, Process Documentation, Alert Response, Professional Communication, Issue Ownership, Process Improvement

• Support Field Engineers and tower crews on integration and support for multiple carriers, including AT&T, T-Mobile, and CSPIRE.
• Interface with the customer and project-management team by providing timely updates and addressing network issues.
• Monitor and review radio-network KPIs routinely, analyze traffic, and perform detailed troubleshooting.
• Maintain general functional knowledge of LTE and 5G RAN architecture and protocols.
• Support shifts for troubleshooting and critical sites based on market requirements.

Skills: Carrier Integration, Customer Interface, KPI Monitoring, Traffic Analysis, RAN Knowledge, Detailed Troubleshooting, Critical Site Support, Shift Coverage

• Successfully deliver internal IT projects in a global managed service environment.
• Represent the client's ICT department during the implementation of intelligent network projects.
• Communicate and report effectively on project status to the client as well as internally to project managers and team leads.
• Stage, test, and implement the latest Cisco technologies.
• Participate in changes and incident management of the Global Services Implementation environment.
• Maintain current knowledge of relevant technology.

Skills: Project Delivery, ICT Representation, Status Reporting, Cisco Staging, Change Management, Incident Management, Technology Testing, Knowledge Maintenance

• Provide day-to-day subject matter expertise in the design, planning, assessment, and implementation of network architecture.
• Define and assist with executing Proof of Concept, Proof of Technology, and pilot activities to rationalize and evaluate technologies that add value.
• Coordinate technology activities with business teams and stakeholders.
• Identify and recommend opportunities for co-innovation with strategic vendors and partners to advance network technologies.
• Create and implement detailed action plans.
• Maintain compatibility and functionality within current and future network solutions.
• Specify the migration path from current to future architectures while maintaining both as-is and to-be solutions.
• Provide support in integrating network management platforms.
• Assist with designing and implementing secure network configurations for new technologies and devices introduced into the enterprise.
• Serve as a technical resource for the Network Operations Team to provide solutions to complex hardware and software problems.
• Coordinate troubleshooting efforts with vendor support engineers and the Network Operations Team.
• Assist with designing and managing remote access solutions using secure remote access technologies for telecommuters.

Skills: Architecture Design, Technology Evaluation, Stakeholder Coordination, Vendor Co-Innovation, Action Planning, Migration Strategy, Secure Configuration, Remote Access Design

• Provide ongoing training to Network Operations staff through documentation, training sessions, and one-on-one consultation.
• Develop and maintain all networking documentation, including drawings, cut sheets, configurations, and deployment plans.
• Identify and diagnose problems and factors affecting network performance.
• Monitor and control the performance and status of network resources across multiple enclaves using software and hardware tools.
• Work with other engineers in support of networking-related projects.
• Troubleshoot networking issues and outages, including those occurring during non-core hours.
• Ensure that all networking-related STIGs and vulnerabilities are resolved or mitigated on time.
• Perform preventative maintenance services on all devices within the networking area of responsibility.
• Provide daily self-updates to workload and project management tools such as Kanban boards and OneNote.
• Maintain a current understanding of emerging technologies and trends in data centers and service provider environments.
• Perform additional tasks as required by OSC and the government contracting office.

Skills: Architecture Design, Technology Evaluation, Stakeholder Coordination, Vendor Co-Innovation, Action Planning, Migration Strategy, Secure Configuration, Remote Access Design

• Support and optimize a large-scale, complex, high-performance network across the global footprint.
• Independently research and provide business and technical solutions based on customer needs and specifications, and deploy them into the production infrastructure.
• Monitor, test, analyze, and evaluate the existing network environment and optimize it for resiliency, technological advancement, and cost efficiency.
• Provide network engineering support for enterprise network devices and services.
• Support routers, switches, firewalls, VPNs, load balancers, SD-WAN, cloud connect, and network management solutions across LAN and WAN environments.
• Drive quality into reported metrics, including issue measurement, network capacity, vendor equipment and failure analysis, and network performance, while continually assessing the quality and effectiveness of monitoring and alerting.
• Provide lead support as an escalation point for lower support groups and guide lower-level engineers while engaging external vendor support.
• Document system maintenance, enhancements, and performance to support effective network operations and management.
• Participate in the on-call rotation with team members to ensure support coverage for the global enterprise network.
• Act as the primary contact for PSG Group IT GxP networking support.

Skills: Network Optimization, Solution Deployment, Performance Evaluation, Engineering Support, Multi-Device Support, Metric Quality, Escalation Leadership, Documentation Support

• Document network VLAN configuration standards for PSG networks.
• Maintain configuration and design specifications for industrial control networks.
• Support customer and regulatory audits by providing technical network documentation and security configuration diagrams.
• Provide end-to-end network documentation support for implementing qualified industrial networks in collaboration with network architects.
• Provide Tier 3 support for the ClarOTy industrial network security tool.
• Troubleshoot industrial network communication issues with Operational Technology engineers by analyzing industrial network traffic.
• Provide tuning support for the ClarOTy Threat Detection product.
• Provide daily monitoring reports of industrial asset connectivity alerts and issues.
• Support discovery and inventory of Ethernet-connected industrial assets.
• Provide enhanced SLA support for industrial network problem resolution as directed by PSG IT leadership.

Skills: VLAN Standards, Industrial Design, Audit Support, Network Documentation, Tier 3 Support, Traffic Analysis, Threat Detection Tuning, Asset Monitoring

• Experience in an IT technical or infrastructure role, supporting environments of varying size and complexity.
• Experience contributing to small, medium, and large-scale technical projects.
• Experience working directly with vendors for procurement, support, and solution delivery.
• Solid understanding of infrastructure components and associated technologies, including network connectivity concepts and core protocols.
• Ability to create, structure, and maintain clear written documentation, procedures, and technical materials.
• Strong judgment in prioritizing tasks, resolving issues, and determining appropriate problem-solving approaches.
• Strong conflict resolution abilities with the capability to navigate challenges effectively in high-pressure environments.
• Ability to multitask in a fast-paced setting while collaborating closely within a team-oriented environment.
• Experience supporting datacenter and MDF/IDF build-outs, including cabling, racks, power, and cooling design.
• Understanding of WAN protocols and topologies.
• Experience working with Cisco routing, switching, and wireless infrastructure, with CCNA or CCNP.
• Experience with Cisco Nexus platforms and Cisco wireless technologies, with a moderate understanding of wireless design and coverage.

Qualifications: BS in Network Engineering with 5 years of Experience

• Relevant experience operating in a similar role.
• Strong network and firewall knowledge with hands-on experience.
• Has CCNA certification or equivalent, preferably CCNP/CCIE or any equivalent.
• Ability to provide on-call support.
• Enthusiastic and willing to learn in a fluid and fast-paced environment.
• Passion for technology and wants to make a difference with technology solutions.
• Good interpersonal and communication skills to interact effectively with the local and HQ teams.
• Must have a propensity for knowledge sharing and collaboration.
• Must be able to adapt to a dynamic work environment with ever-changing customer demands and requirements.
• Must be customer-focused and maintain a positive attitude at all times.

Qualifications: BS in Information Technology with 2 years of Experience

• Experience implementing and supporting networking equipment, control systems in a rapidly expanding enterprise environment, preferably with knowledge of Cisco Equipment.
• Strong troubleshooting skills regarding network components, both wired and wireless, and NAC concepts.
• Can quickly identify and resolve problems with minimal supervision.
• LAN/WAN troubleshooting and configuration experience - Layer 2, Layer 3, Wireless
• Knowledge of networking protocols and components, including TCP/IP, DNS, DHCP, etc.
• Scripting experience - PowerShell, Batch, Bash, Python.
• Experience working with Cisco IOS, IOSXE, Enterprise Management, and control systems, preferably Cisco NAC, Wireless Control Systems, Firewalls, and WAN carrier equipment.
• Proven ability to successfully analyze and perform problem resolution with an emphasis on user satisfaction.
• Excellent written and oral communication skills.

Qualifications: BS in Computer Networking with 3 years of Experience

• Full compliance with DoD 8570 requirements, including a current CompTIA Security+ CE certification.
• Current Cisco CCNA with experience progressing toward or holding CCNP-level capabilities.
• Hands-on experience supporting and engineering complex network environments.
• Experience working with LAN and WAN technologies delivering voice, video, and data services, including DMVPN, IPsec, EIGRP, QoS, NAC, wired and wireless VoIP, and VoSIP.
• Strong understanding of VLANs, IPv4 addressing, subnetting, and core network components, including firewalls, routers, switches, and IP accelerators.
• Experience supporting NIPRNET/SIPRNET environments and managing Type 1 encryption devices.
• Ability to install, configure, support, and train users on custom network and security systems, including cabling, hardware, and software.
• Hands-on experience configuring Cisco networking equipment across enterprise environments.
• Demonstrated ability to lead, mentor, and develop other network engineers.
• Strong communication and customer service skills.
• Ability to operate independently and self-direct tasks.

Qualifications: BS in Systems Engineering with 7 years of Experience

• Professional networking experience, preferably including work within service provider environments.
• Solid hands-on skills in routing, switching, and firewalling across diverse network infrastructures.
• Experience with Linux networking administration and core system-level networking functions.
• Knowledge of public cloud networking in platforms such as AWS, Azure, Alibaba Cloud, or GCP.
• Experience or background in network security technologies and practices.
• Familiarity with network automation tools such as Terraform and Ansible.
• Knowledge or experience with routing technologies (Cisco CCNP/CCIE, Juniper JNCIP/JNCIE), enterprise firewalls (Checkpoint, Fortinet, Palo Alto), and load balancers (F5 BIG-IP, HAProxy).
• Holding CCIE or JNCIE certifications.
• Strong verbal and written English skills with the ability to communicate clearly in technical and collaborative settings.
• French language skills.
• Ability to work effectively under pressure while contributing as a strong team player.

Qualifications: BS in Information Systems with 6 years of Experience

• Information Technology experience with strong exposure to enterprise-scale environments.
• Experience in switching, routing, and LAN/WAN configuration for highly available on-premises and Azure datacenter systems.
• Hands-on experience with Fortinet SD-WAN technologies.
• Experience in planning, designing, architecting, and deploying complex network solutions.
• Strong background in Fortinet SD-WAN routing and switching, including BGP and IPsec implementations.
• Experience working with Lumen transport services such as MPLS, Internet, and broadband connectivity.
• Capability to create high-level and low-level design documentation.
• Experience running operations within ITIL frameworks.
• Familiarity with project management practices such as PMP.
• Excellent analytical, troubleshooting, verbal, and written communication skills.
• Strong client interaction abilities.
• Ability to drive service improvements, adapt quickly to new technologies, provide rapid issue resolution, and contribute to RFP solutions and presentations.
• AWS networking experience and professional certifications such as CCDP, CCNP, CCDE, or CCIE, especially in switching, datacenter, or security.

Qualifications: BS in Computer Engineering with 8 years of Experience

• Experience in support and troubleshooting of network devices
• Experience in a production network environment with CISCO data devices.
• Good knowledge of L2, L3 Protocols for IP Networks, e.g., DHCP, DNS, VLAN, PPP, ICMP, ARP, NAT, QoS, etc.
• Sound knowledge of routing protocols.
• Experience in troubleshooting leased lines and monitoring network-related issues for geographically distributed sites.
• Hands-on experience performing regular backup of router, switch, and Cisco ASA firewall configurations weekly.
• Familiarity with network monitoring using tools such as SNMP and PRTG.
• Practical experience working with Cisco switches and routers in operational environments.
• Comfort in collaborative, agile-driven environments with a focus on creative problem-solving and modern technology adoption.
• Ability to work independently with a self-directed approach toward meeting agreed-upon goals and targets.
• Creative mindset with the ability to adapt to change and strong time-management skills.
• Strong interpersonal skills with the ability to contribute effectively to team objectives and shared outcomes.
• Demonstrated ability to handle responsibilities efficiently while maintaining high-quality results.
• Enthusiastic, motivated, and capable of thriving in dynamic technical environments.

Qualifications: BS in Telecommunications Engineering with 4 years of Experience

• Proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment.
• Experience in a similar role delivering IS/IT Services.
• Good technical skills covering: Cisco routing, switching, and wireless technology, Cisco core routing protocols including (RIP, OSPF, BGP, EIRGP, VRF), and Azure/AWS networking.
• Good project management knowledge.
• Experience with an ITIL-based globally managed service organization and major incident management.
• Strong problem-solving capabilities.
• Good understanding of all areas of IT, programming, data analysis, and security protocols.
• Strong communication and collaboration skills.
• Have a proactive attitude.

Qualifications: BS in Electrical Engineering with 5 years of Experience

• Professional knowledge and experience in network infrastructure operation, administration, and management.
• Acquaintance with CentOS, VyOS, IPSec, and OpenVPN.
• Professional experience with enterprise/operator class equipment such as Cisco, Juniper Networks, Extreme Networks, HPE, and Arista.
• Development of fail-safe networks and understanding the Linux networking stack.
• Knowledge and experience in iptables/firewalld and familiarity with Git, Puppet, and Ansible.
• Capabilities in configuring and supporting BGP, OSPF, and RIP.
• Experience in load/traffic balancing, eBGP outbound traffic, IPVS, Anycast, and DNS.
• Deep professional knowledge and experience in fail-safe, high availability network planning and development, the OSI Model, Linux networking stack, and the beginnings of DevOps practices.
• Professional experience in Network Routing (static and dynamic), Network Switching, and VPN Operation, Administration, and Management.
• Desire to experiment and to try new ideas if the first one doesn't work.
• Collaborative approach to sharing ideas, asking questions, and finding solutions.
• Excellent English and German communication skills.

Qualifications: BS in Network Systems Administration with 10 years of Experience

• Intermediate-to-senior IT professional with experience designing, deploying, and managing large-scale, complex network environments.
• Progressive data networking experience in fast-paced enterprise settings, preferably within financial services or telecom/ISP environments.
• Industry certifications such as CCNP or CCDP.
• Experience operating in mixed delivery models involving both hands-on engineering and vendor-managed or outsourced network services, with a strong emphasis on hands-on capability.
• Extensive working knowledge of Cisco routing and switching platforms, including Nexus, Catalyst, and Cisco WiFi, as well as Aruba WiFi, ClearPass, Riverbed Steelhead or Cisco WAAS, MobileIron, and network management tools.
• Strong understanding of WAN technologies such as BGP, EIGRP, OSPF, and MPLS.
• Added value skills, including network security technologies such as firewalls, IDS/IPS, NAC, and content filtering (with CISSP), as well as VoIP, video, and unified communications deployments across Cisco, Avaya, or Nortel platforms.
• Experience with QoS, software-defined networking, and cloud-optimized network architectures.
• Strong operations efficiency orientation with the ability to manage day-to-day operations while identifying cost and process improvement opportunities, with familiarity in ITIL methodologies.
• Strategic thinking ability combined with strong problem-solving, project management, and planning skills.
• Clear and effective verbal and written communication skills, including the ability to translate complex technical topics for non-technical audiences and produce quality documentation.
• Experience working in global or multi-country network operations environments.

Qualifications: BS in Network Security with 9 years of Experience

• Proven experience in the IT and networking field.
• Good working knowledge of ITIL processes.
• Valid networking certifications that demonstrate technical proficiency.
• Hands-on experience with Cisco ACI, APICs, and Nexus switching platforms.
• Strong experience working with enterprise Cisco IOS routers and switches.
• Familiarity with enterprise Wi-Fi technologies, including Cisco WLC or comparable solutions.
• Experience using network management tools such as SolarWinds or similar platforms.
• Hands-on experience working with F5 load balancers (LTM) and global traffic managers (GTM DNS), including creating iRules.
• Experience operating and troubleshooting firewalls such as Fortinet and Palo Alto.
• Desirable exposure to scripting tools such as Tcl, Python, or Perl.
• Experience with cloud networking technologies for major providers, including AWS and Azure.
• Working understanding of spanning-tree protocols (MST, PVST, RSTP), trunking, port channels, first-hop routing protocols, and CDP.
• Knowledge of routing protocols, including OSPF, BGP, and EIGRP, as well as network management protocols such as SNMP, NetFlow, SCP, NTP, and AAA.

Qualifications: BS in Software Engineering with 7 years of Experience

• Experience in a similar field (technical role in enterprise environments).
• Experience with one or more of the following technologies: NG Firewalls, F5 Load balancers, Mikrotik routers.
• Cisco and/or Fortinet certificate.
• Native or fluent Croatian, advanced level of English language.
• Strong orientation towards customers, focus on identifying and exceeding their needs.
• Drive for achievement against internal or external standards of excellence.
• Solid analytical skills and ability to solve problems.
• Ability and willingness to work as part of a team and to build strong working relationships.
• Openness to continuous acquisition of new skills and competencies, as well as to improving existing ones.

Qualifications: BS in Data Communications with 2 years of Experience

• Strong network and performance monitoring skills, and knowledge of network capacity planning.
• Experience working across LAN and global WAN networks.
• Cisco and Arista network equipment experience.
• Experience with low-latency networking.
• Experience troubleshooting network transport protocols - TCP/UDP.
• Deep understanding and experience with routing protocols (such as OSPF, BGP) and network protocols (such as Multicast, Spanning Tree, HSRP).
• Experience with security products and firewalls.
• Automatic deployment experience, ideally in Ansible.
• Experience in networking, monitoring, and alerting systems.
• A belief that good documentation helps successful project delivery.
• A drive for improvement and motivation to push through friction.

Qualifications: BS in Cloud Computing with 6 years of Experience

• Experience in IT (support/optimization/deployments) to cover wide area networks, branch offices, cloud, multicast routing, security devices (firewalls), and wireless networks.
• Experience with supporting electronic trading systems within a capital markets firm or equivalent industry (APAC regional knowledge).
• Experience supporting environments with low-latency networks, capture probes, and network latency management systems.
• Strong knowledge of Cisco technologies (L2/L3 switches and routers, firewalls, and wireless) and Arista technologies (L2/L3 switches and routers).
• Understanding the specific IT needs of the organization (low latency, high performance, redundancy, and high availability), and excelling at resolving issues on the fly.
• Experience with Unix/Linux command line and networking stack.
• Hands-on scripting experience (Bash/Shell, Python, and Salt).
• Network-related certification, e.g., CCNP.
• Knowledge in Cloud platform environments (AWS and GCP).
• Knowledge of Data Center and cabling standards.
• Understanding of Project Management methodology and best practices.
• Able to produce quality documentation on network design, diagrams, and support materials.
• Adopt new technologies and the ability to contribute as a team player.

Qualifications: BS in Information Assurance with 8 years of Experience

• Industry certifications in one or more of the following (preferably CCIE): Routing & Switching, Datacenter, and/or other certifications: Cisco Wireless, Palo Alto, ITIL.
• Experience as a senior engineer or comparable role, demonstrating technical design and implementation capabilities, focused on Cisco ACI, Cisco Routing & Switching, Azure & GCP in medium to large enterprise networks, managing a multi-cloud environment.
• Demonstrated in-depth knowledge of F5 load balancers and Palo Alto firewalls.
• Expert knowledge in cloud native network components.
• Working knowledge of Direct Connect to Azure, GCP, and AWS.
• Experience with the preparation of technical design, implementation, system administration, and operational documentation.
• Strong communication and Excellent documentation skills.
• Ability to convey technical concepts to non-technical executives and managers.
• Development/Automation/Scripting knowledge (Terraform/Python).
• Ability to work independently and effectively in a high-performing culture, be accountable to agreed deadlines, and manage multiple priorities.
• Well-developed project, organizational, and time management skills.
• Excellent verbal and written communication skills, with the ability to present ideas to all levels clearly and concisely, and deliver well-written, clear, and concise documentation.
• Ability to develop and maintain strong relationships with internal and external technical resources.

Qualifications: BA in Information Management with 12 years of Experience

• Hands-on experience in Windows IIS administration.
• Strong proficiency with Windows Server installation, upgrades, and ongoing maintenance.
• Intermediate to advanced SQL experience supporting database-driven applications.
• Advanced IIS expertise, including setup, configuration, optimization, and troubleshooting of web services.
• Knowledge of API integrations with experience supporting complex application communication workflows.
• Customer support background with the ability to resolve issues professionally and efficiently.
• Familiarity with Crystal Reports and an understanding of fundamental networking concepts.
• IIS deployment or web design experience.
• Clear communication skills.
• Ability to manage, prioritize, and complete multiple complex tasks and projects simultaneously in a distributed, high-availability environment.
• Strong analytical and problem-solving skills with the ability to work independently or collaboratively within a high-performance team.
• Additional experience includes .NET development, Oracle database work, including SQL–Oracle conversions, and Salesforce exposure.

Qualifications: BS in Wireless Communications with 5 years of Experience

• Networked-systems experience.
• Experience leading project teams in technical environments.
• Hands-on experience working with multiple operating systems, including Linux, macOS, and Windows.
• Cisco certifications, such as CCIE, CCNA, or CCNP, demonstrate advanced networking capability.
• Strong knowledge of LAN technologies, WAN environments, routing protocols, and overall network architecture.
• Experience with network applications, platform integration, and troubleshooting across diverse network infrastructures.
• Ability to operate effectively in dynamic technical environments while maintaining strong communication and organizational skills.
• Comfort working more than six hours a day with computers, diagnostic tools, and test equipment.
• Continuous communication skills for effective in-person and remote interaction with colleagues, customers, and vendors.

Qualifications: BS in Internet Technology with 6 years of Experience

• Familiarity with accessing and using the z/OS mainframe environment.
• Ability to program in one or more of the following languages: oTSO/REXX, TSO/CLIST, or SAS, and/or NetMaster NCL.
• Work experience with the following: oIBM z/OS utilities and software such as TSO, ISPF, JCL, VSAM, and catalog management/OS, JES2, and Network operator commands.
• Familiarity with network program products, such as CA/NetMaster, LRS/VPS printing suite, Connect Direct, IBM Communications Server Suite (VTAM, TCP/IP, tn3270, ftp, lpd, smtp, etc.).
• Self-motivated individual.
• Good verbal and written English communication skills.
• A strong team player.
• Experience working in 24x7 centres with complex, mission-critical, high transaction, high availability environments.

Qualifications: BS in Computer Information Systems with 3 years of Experience

• Profound knowledge of computing and networking fundamentals in a Cisco-based environment (UCS, Nexus, ACI, Catalyst, DNA-Center).
• Experience with some networking technologies (e/iBGP, OSPF, OTV, etc.).
• Experience with handling and managing service mesh, container networking, and persistence volumes.
• Virtualization knowledge covering the areas of network (NSX-T, ACI), storage (Hyperflex, vSAN, VPLEX), and hyperconverged systems (VMware VCF, VXRAIL, Hyperflex).
• Hands-on experience with storage and SAN equipment from a major vendor.
• First experience in working with Azure or AWS and handling multi-cloud direct connects.
• Vendor-specific certifications (e.g., CCNP, VCAP).
• Knowledge of xWDM technologies and UNIX-style systems.
• Independent work style, including adapting to new technology.
• Self-paced learning and interest in new technologies.
• Strong team player and good communication skills in English.

Qualifications: BS in Digital Infrastructure Engineering with 9 years of Experience

• Experience (theoretical and practical) working with complex, high-performance networks in a large financial/enterprise environment or service provider environment.
• Experience with client-server architecture and network design.
• Experience with Arista EOS, Cisco IOS, Nexus-OS, and PAN-OS.
• Experience with routing protocols (BGP, OSPF) and multicast (PIM, MSDP).
• Experience with implementing and troubleshooting the above hardware, OS, and protocols.
• Experience with network support tools such as MRTG, Graphite, Grafana, Nagios, and other SNMP-based protocols.
• Experience with Python scripting to facilitate automation of tasks.
• Experience with VPNs (IPSec, GRE) and security appliances (Fortinet, Palo Alto).
• Experience with Unix/Linux OS (system administration).
• Ability to document network topology/design.

Qualifications: BS in Applied Networking Technology with 7 years of Experience

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Associate (MCSA) or Comp TIA Network+
• Experience with Transmission Control Protocol (TCP/IP) IPv4/IPv6, very high-speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP software/hardware.
• Experience with basic troubleshooting for Cisco Routers and Switches, Enhanced Interior Gateway Routing Protocol (EIGRP), Borer Gateway Protocol (BGP), dual-carrier networks, wireless LAN/WAN networks, telecommunication circuits such as T1, DS3, OC-3, OC-12, VISTA/2003/2000/XP/NT workstation/server, Activity Directory, Microsoft Systems Management Server (SMS) 2.0, Microsoft Exchange/Outlook, client/server applications and mainframe systems.
• Become proficient in the use of CAPRS to detail reported incidents.
• Proficient in LAN administration and Server hardware administration.
• NOC experience.
• Strong written and oral command of the English language.

Qualifications: BS in Network Infrastructure Design with 4 years of Experience

• Relevant experience in a commercial environment as a Network Engineer.
• Experience working in a global team supporting a global network.
• Sound technical background spanning network, cloud, application networking, and security technologies.
• Experience of working closely with other IT teams and Software Development teams.
• Awareness of Service Delivery methodologies (e.g., ITIL).
• Experience working on large-scale projects.
• Experience with Multiprotocol BGP.
• Experience with Check Point security infrastructure.
• Experience with Microsoft Azure and/or Amazon Web Services networking and services.
• Automation experience and preferably some use of PowerShell, JSON, Python, and or Azure CLI, AWS CLI, Terraform.
• Experience with application Delivery Controllers (global and local load-balancing, content switching, web application firewalls.
• Strong work ethic, be flexible, and take a proactive approach.
• Disciplined and able to work under pressure.
• Take ownership of support and operational issues
• Can communicate effectively with various audiences, both technical and non-technical.
• Ability to think smartly and deal effectively with competing priorities and demands.

Qualifications: BS in IT Infrastructure Engineering with 8 years of Experience

• Expertise in Windows, macOS, or Linux system development.
• Extensive experience working with Linux kernel, Windows drivers, or macOS system extensions development.
• Understanding of system programming languages (C/C++, Rust, Go, Python, Lua, etc.).
• Experience with code debugging and profiling.
• Strong understanding of VPN protocols (particularly WireGuard, OpenVPN, and IKEv2).
• Experience with cryptography concepts (e.g., TLS certificates and public key infrastructure).
• High level of analytical and problem-solving capability.
• Aptitude for learning new technologies.
• Self-motivated, able to follow instructions, and work with limited supervision.
• Ability to communicate technical concepts to technical and non-technical audiences.

Qualifications: BS in Network Operations Management with 6 years of Experience

• Experience as a network engineer or network support team.
• Proven experience with FortiGate firewalls.
• Proven experience with Cisco IOS.
• Experience in operating and maintaining complex network architecture.
• Knowledge of IPsec protocols.
• Understanding wireless technologies.
• Understanding L2 protocols.
• Understanding of network security aspects.
• Excellent troubleshooting skills.
• Self-learning, motivated, and self-managed at work.
• Motivation and passion to learn new technologies and subjects.

Qualifications: BS in Cyber Operations with 2 years of Experience

• Hands-on experience in Cisco, Arista, Checkpoint, Palo Alto, and F5 platform configuration
• Understanding of networking protocols (e.g., BGP4, OSPF, IPSEC, HSRP, 802.11, QoS)
• Hands-on experience with Windows and Linux Operating systems for application installation and resolving vulnerabilities through patching
• Knowledge of telecommunications technologies, systems, and circuits (e.g., Ethernet, SONET, TDM circuits, etc.)
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple projects and priorities.
• Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.).
• A strong desire and capability to learn, grow, and develop new skills.

Qualifications: BA in Technology Management with 5 years of Experience

• Experience in the area of network systems (mainly Cisco) and IT systems (Linux), as well as in the operation of large networks.
• Practical experience with SDN Networking, like Cisco ACI.
• Bring know-how in the areas of TCP/IP, MPLS, WLAN, DWDM, DNS, DHCP, IPAM, OSPF, and BGP.
• IT certification on a professional level (e.g., Cisco).
• Programming experience would be beneficial (Ansible, shell scripts).
• Knowledge of Cisco, Juniper, Infoblox, and phpIPAM.
• Good analytical skills, precise, ready for action, able to work under pressure, and enjoys permanent development.
• Willingness to perform nationwide assignments, on-call duty, and occasional night work.
• Team-oriented, solution-oriented, and communicative strong personality with a high sense of responsibility.
• Business fluent in written and spoken German and English.

Qualifications: BS in Network Architecture with 7 years of Experience

• Relevant experience operating in a similar role.
• Strong foundation of knowledge in network systems.
• Experience in designing network architecture and network services.
• Experience in network firewall and advanced security systems.
• Experience with Cisco environment, CCNP (Cisco Certified Network Professional)/CCIE.
• Good communication and coordination skills with both internal and external stakeholders.
• Ability to provide on-call support.
• Initiative, enthusiasm, and willingness to learn in a fluid and dynamic environment.
• Passion for technology and wants to make a difference with technology solutions.
• Good interpersonal and communication skills to interact effectively at all levels.
• Strong analytical and troubleshooting skills.

Qualifications: BS in Electrical and Computer Engineering with 3 years of Experience

• Strong experience in industrial automation network systems engineering, IT security, and executing industrial networking or security projects.
• Hands-on proficiency with anti-virus systems, backup and restore solutions, and system management tools.
• CCNA or comparable network or security certification demonstrating expertise in designing and optimizing complex LAN environments.
• Solid understanding of Linux and Windows security fundamentals.
• Experience in process control system design and implementation.
• Excellent troubleshooting skills to diagnose and resolve complex network, application, and system integration issues.
• Direct experience delivering network and security services at customer sites.
• Strong background in LAN and WAN architectures, along with the use of related diagnostic tools.
• Knowledge of LAN/WAN protocols such as Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall configurations, DMZ environments, and VPN technologies.
• Deep familiarity with TCP/IP protocol behavior.
• Experience in network security areas, including firewalls, access control lists, and industrial protocols such as Modbus.
• Hands-on expertise with Cisco, HP, or Huawei routers, switches, and firewalls.
• Solid understanding of wireless networking principles and practical experience in wireless environments.
• Strong communication skills, clear visibility of work, and the ability to collaborate effectively within a team.
• A customer-oriented mindset with the ability to build and maintain long-lasting professional relationships.

Qualifications: BS in Embedded Systems Engineering with 9 years of Experience

• Hands-on troubleshooting and configuration experience in supporting large multinational corporate networks utilizing a diverse set of technologies and vendors.
• Experience working directly with Cisco IOS and the Meraki dashboard.
• Experience in troubleshooting and configuring WLAN technologies, and Cisco and Meraki experience.
• Experience working with Cisco NSO, SAE, UCS, ISE, and DUO.
• Experience with VMware.
• Demonstrated ability to use IOS and the Meraki dashboard in the troubleshooting and configuration of the network.
• Cisco Certified Network Associate (CCNA) or comparable certification.
• Comfortable in collecting packet captures.
• Firm understanding and application of network protocols and functions, including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, and TACACS.
• Ability to convey complex technical topics into layman's terms while under time constraints.
• Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose and triage issues or requests.
• Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions.
• Understanding of ITIL and its principles, such as event, incident, problem, and change management.
• Organizational skills to manage multiple priorities at one time while meeting deadlines.
• Experience participating in network implementation and refresh projects.
• Experience working with customers remotely and over the phone to assist with network troubleshooting.

Qualifications: BS in Computer Networking with 8 years of Experience

• Technical engineering experience deploying and supporting IP LAN/WAN technologies.
• CCNP or equivalent Cisco network certifications.
• Strong knowledge of Cisco access and core switches, including stacking, trunking, port-channels, HSRP, and version upgrades.
• Strong knowledge of Cisco edge and core routers, dynamic routing protocols such as EIGRP, OSPF, and BGP, as well as redundancy and load balancing.
• Strong hands-on experience with Cisco firewall products, including NAT, HA configurations, AnyConnect remote access, and site-to-site VPN tunneling.
• Extensive hands-on experience with full Cisco Call Manager deployments, including phone provisioning, call routing, voicemail, and gateway configuration, with the ability to lead on all Cisco voice technologies.
• Working familiarity with networking products from Palo Alto, Juniper, Fortinet, Meraki, and Dell.
• Ability to work independently at customer sites, lead implementation efforts, and escalate issues appropriately within a team environment.
• Ability to troubleshoot end-to-end workstation connectivity issues, including Windows firewall behavior, OS routing with multiple NICs, network segmentation failures, and traffic verification using Wireshark.
• Working understanding of wireless technologies, including VLAN-per-SSID design, authentication methods, and cloud-managed wireless platforms such as Meraki and Aerohive.
• Ability to assess existing customer network environments and recommend improvements, upgrades, and migrations aligned with industry best practices.
• Working knowledge of centralized authentication, syslog systems, account isolation, MFA platforms such as Duo or Microsoft/Google Authenticator, Azure network integration, VPN tunnels, virtual appliances, and fiber interconnectivity, including SFP selection.
• Ability to open and manage support cases with major vendors, including Cisco, Juniper, and Fortinet, to resolve advanced issues.
• Ability to collaborate with sales and project teams to identify technology equivalents for managed service migrations while multitasking across shifting project priorities and customer outages.
• Strong communication skills for interacting professionally across customers, NOC teams, vendors, and colleagues, including clear presentation and whiteboarding abilities, service validation expertise, and a teamwork-oriented, technology-driven work ethic.

Qualifications: BS in Network Engineering with 10 years of Experience

• Working knowledge across a range of networking infrastructure technologies and products.
• Experience in designing DWDM networks, including topological design, capacity planning, circuit design, modelling, and fault-finding operational scenarios.
• Detailed understanding of technical aspects of DWDM, SDH designs, knowledge of OTN, optical planning awareness, and impairment impacts.
• Experience in developing and validating new services/features in carrier-scale network, including feature design/definition, validation, including low-level test plans and execution, and vendor liaison.
• Hands-on ability to configure, test, commission, and install DWDM/SDH/Ethernet equipment with minimal vendor guidance
• Demonstrative experience in ancillary systems and equipment required to support carrier-scale network, including IP routing, Ethernet, a wide range of transport test equipment (IXIA, EXFO, JDSU).
• Experience with legacy TDM and low-speed transmission systems
• Vendor experience - Alcatel-Lucent/Nokia DWDM systems, Nokia Engineering and Planning Tool (EPT), preferably Juniper experience.
• Excellent organizational, time management, verbal, and written communication skills.

Qualifications: BS in Information Technology with 7 years of Experience

• Certification on Forescout NAC.
• Certification on Cisco ISE.
• Experience with identity and access control protocols/systems.
• Experience with Agile framework and Jira tools.
• Experience with APM tools like NetScout, Appneta, ThousandEyes, etc.
• Experience with Splunk alerting and Dashboarding.
• Experience with network automation and modeling tools.
• Experience with PERL or Python to support developing scripts.
• Ecommerce and/or hospitality background.
• Proficient knowledge of project management methodologies and/or leading large technical projects.
• Excellent problem-solving skills, working independently, and leading outcomes for cross-functional teams.
• Understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms.
• Excellent verbal and written communication skills for a wide range of audiences, including executives, business stakeholders, and IT teams.

Qualifications: BS in Computer Science with 6 years of Experience

• Experience in a multi-site network operations environment.
• Excellent knowledge of network design and network system fundamentals, as well as a passion to continuously improve in this area.
• Extensive hands-on experience managing and troubleshooting equipment from a variety of network infrastructure providers, including CISCO, Juniper, Aruba, F5, Palo Alto, and  Checkpoint.
• Experience in working and supporting cloud environments (MS Azure)
• Experience automating network administration using Python, Perl, or other scripting languages is a definite asset
• Exposure or experience with cloud-based networking solutions, with the ability to learn and master this new area.
• Excellent customer service, listening, communication, and problem-solving skills
• Professional certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Juniper Networks Certifications, or equivalent credentials.

Qualifications: BS in Cybersecurity with 5 years of Experience

• Network engineering experience.
• Experience with Cisco and/or Juniper.
• Data network experience.
• Knowledge of related industry specifications and standards, IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, Ethernet, and transport technologies and protocols.
• Experience with network design, network architecture, protocols, and network topology.
• Efficient knowledge in TCP/IP and the OSI Model.
• Intermediate knowledge in using ticketing and software tools to support the current operations.
• Basic network devices and basic network appliances.
• Experience with network designing software, such as Visio.
• Ability to perform duties in a very fast-paced environment, and the ability to learn new technology quickly.
• Cisco Certified Network Professional (CCNP or CCIP).
• Industry and vendor-specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.).
• Knowledge of company products and services.

Qualifications: BS in Information Systems with 4 years of Experience

• Experience working in a project engineering function (incorporating some design) for a large and complex business group, including creating and maintaining documentation and work instructions.
• Experience and knowledge of Cisco routing and switching to a CCNA/CCNP level.
• Good understanding of dynamic routing protocols such as EIGRP, OSPF, and BGP.
• Experience in business network migrations, incorporating LAN, WAN, and SD-WAN technologies for a large and complex business group.
• Knowledge of firewalls and security appliances, including Cisco ASA, Palo Alto, and Checkpoint firewalls
• Knowledge of wireless technologies such as Aruba, Meraki.
• Knowledge of Software-defined networking within private and public clouds (VMware, Azure).
• Knowledge of IP telephony, especially SIP trunking and Avaya/Mitel technologies.
• Teamwork-oriented, passionate about technology.
• Excellent work ethic and communication skills.
• Able to prioritize efforts and adjust schedule accordingly.

Qualifications: BS in Computer Engineering with 7 years of Experience

• CCNP/CCIE-level expertise with advanced proficiency in configuring and managing network switches, routers, and infrastructure.
• Deep knowledge of the OSI model, Ethernet technologies, and TCP/IP networking principles.
• Advanced experience with SD-WAN solutions for distributed enterprise environments.
• Extensive capability with wireless access points, wireless controllers, and enterprise WiFi architectures.
• Strong background working with voice gateways, SBCs, softphones, and desk phones.
• Solid understanding of SIP protocols and signaling for complex voice systems.
• Knowledge of UCaaS platforms and integration processes.
• Familiarity with video codecs and a broad range of audio-visual technologies.
• Advanced experience with network management and monitoring software.
• Practical experience working with WAN circuits and service-provider connectivity.
• Hands-on experience implementing and administering core TCP/IP services such as DNS, DHCP, and SSH.
• Strong troubleshooting ability across hardware, software, firmware, operating systems, and application layers.
• Experience in cloud networking, SIP systems, routing protocols, WIPS, PBX platforms, AV technologies, and enterprise WiFi environments.

Qualifications: BS in Network Security with 8 years of Experience

• Relevant Cisco Network Support and Administration experience.
• Relevant Network engineering, administration, and support experience.
• CCNA routing and switching (v3.0).
• Solid understanding of layer 2/layer 3 networking details, like ARP, MAC-address table, VLANs, trunking, port-aggregation, static routing, OSPF/EIGRP routing, and upgrade process.
• Good working knowledge of smaller models of Cisco ASA firewall, Cisco switches, and Meraki wireless access points.
• General knowledge of IT areas of responsibility, such as VPN client, site-to-site VPN, VMWare networking, voice systems, and internet provider circuit connectivity.
• Knowledge of additional network vendors, such as Juniper, Palo Alto, Meraki, Fortinet, Dell (networking), HP (networking), and/or Ubiquiti.
• Knowledge of small standalone UPS devices.
• Understanding of standard Windows networking operations, such as how to route through different NICs, how to add a printer, and how to use tools like iperf and Wireshark.
• Experience in ISP validation, control plane management, access to firewalls and switches, and security feature implementation and troubleshooting.
• Excellent verbal and writing skills.
• Must be able to work effectively with non-technical clients, sometimes ranging up to C-level users.
• Enjoy working in a team environment, and be able to work with multiple internal departments (networking team, managed services account managers/onboarding, help desk personnel, procurement).
• Well-versed in the use of standard Microsoft Office productivity tools like Word and Excel, should be able to modify and update diagrams in Visio, and be capable of using numerous communications platforms like Teams, Zoom, and Webex.
• Strong curiosity and enjoy learning about technology in general.
• Any MSP or Professional Services experience.

Qualifications: BS in Network Systems Administration with 3 years of Experience

• Passionate about networking and experience in a fast-paced, highly technical Network Operations environment.
• Network engineering, design, and architecture expertise with exposure to two or more of the following areas: LAN/WAN, firewalls, wireless, security, VOIP, QoS, and encryption technologies, while adhering to standard design methodologies and best practices.
• Mastery of TCP/IP protocol communications, addressing, and subnetting.
• Firewall experience, including Checkpoint, Palo Alto, and Cisco ASA.
• Extensive knowledge of Cisco’s product portfolio, including routers, switches, wireless, ACS, and ISE.
• Extensive knowledge of Network diagnostics, protocols, and disciplines, EIGRP, BGP, eBGP, SNMP, VPN, SSH, and MPLS technologies.
• Advanced knowledge of routing and switching protocols.
• Experience with SDN technologies such as Cisco ACI, VMWare NSX.
• Experience and working knowledge of scripting/automation tools such as Python, Ansible, etc.
• Experience with load balancing technologies such as F5, Netscaler, A10.
• Cisco certifications, such as CCNP or CCDP, CCIE, or CCDE.
• Strong verbal and written communication skills and excellent customer support capabilities.
• Self-motivated, strong organizational and listening skills, and detail-oriented with the ability to carry out assigned tasks with minimal supervision.
• Ability to consistently act professionally and communicate with all levels of the organization, both internally and externally.
• Methodical problem-solving skills and mastery of developing high-level and detailed network designs.
• Demonstrated ability to continuously adapt to new technologies and trends and learn new skills quickly.

Qualifications: BS in Systems Engineering with 9 years of Experience

• Active Cisco Certified Network Associate (CCNA) certification or equivalent level of industry certification.
• Experience with Juniper, Cisco switches, and Palo Alto Networks Firewall (PCNSE).
• Network professional experience, including network infrastructure design, telephony, video, and current network security protocols, hardware, and software.
• In-depth knowledge of TCP/IP, LAN Switching, Routing (OSPF and BGP) (Cisco).
• In-depth knowledge of IPSEC and SSL VPN (Palo Alto).
• Experience with network intrusion, Syslog, network monitoring, and network management.
• Ability to lead or contribute on multiple highly complex projects with final deliverable requirements, on time, and within budget.
• Detail-oriented approach with an ability to manage all project aspects from scoping, development, to delivery, providing regular status updates and oversight.
• Experience with project documentation that includes detailed network diagrams, details of the design requirements, and the resulting design.
• AWS or Azure networking experience.

Qualifications: BS in Software Engineering with 6 years of Experience

• Networking experience and current CCNA certification (or equivalent).
• Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP, and VLAN/VXLAN, Juniper EX switches, Centec, Huawei, Cisco switches.
• Experience supporting customer environments in a helpdesk/support capacity with personable customer service skills.
• Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization.
• Able to solve complex technical problems while under pressure and interfacing with clients.
• Able to multitask, prioritize responsibilities, and meet tight deadlines in a fast-paced environment.
• Excellent written and verbal communication skills and be a team player.
• Self-motivated and able to work independently with minimal supervision.
• Working knowledge of Microsoft Office Suite.
• Knowledge of SDN technologies like OpenFlow.
• Mandarin bilingual.

Qualifications: BS in Data Communications with 2 years of Experience

• Deep understanding of networking protocols, including LAN, WAN, DMVPN, IPsec, EIGRP, and BGP.
• CCNP certification.
• Hands-on experience in Cisco network equipment (Routers, Switches, Wireless AP&WLC) configuration and management.
• Familiar with Monitoring tools like SolarWinds and NetFlow.
• Familiar with operation processes like Incident Management, Change Management, and Problem Management, with experience in ServiceNow.
• Experience with Paloalto Firewall, Juniper SSL VPN F5 BigIP.
• Strong technical, analytical, and interpersonal skills.
• Knowledge of VoIP implementation and support.
• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal, in English.
• Strong organizational skills and ability to multitask in a small business environment.

Qualifications: BS in Cloud Computing with 4 years of Experience

• Experience designing and supporting a large-scale networking environment.
• Hands-on experience working with leading CPaaS providers, Session Border Controllers, and associated protocols, e.g., SIP, WebRTC.
• Strong fundamentals in networking stack ( IPSEC/L2TP VPN, anycast, TCP/IP, UDP, etc).
• Experience with Cloud infrastructure providers such as AWS/GCP.
• Exposure to crafting firewall security policy definitions in a voice environment.
• Experience designing and setting up network monitoring tools.
• Advanced troubleshooting skills to analyze data and network traffic in identifying the root cause of issues between the customer environment and datacenters.
• Protocol experience with dynamic routing, such as eBGP and/or MPLS - understanding typical configuration and performance considerations.
• Experience with telephony protocols and standards (SIP, RTP, RTCP, etc.).

Qualifications: BS in Information Assurance with 7 years of Experience

• Experience in architecting Data and Voice Networking solutions as well as Infrastructure Security designs.
• Hands-on proficiency with Cisco UCM, Cisco IP Contact Center, and Cisco Unity from version 9 and above.
• Ability to troubleshoot Cisco IP Phone boot processes and Skinny/SCCP protocol behavior.
• Understanding of wireless IP telephony and its operational requirements.
• Capability to diagnose and resolve issues with Cisco ISR voice gateways, DSP resources, voice interfaces, and voice circuits.
• Strong knowledge of signaling protocols, including MGCP, H.323, and SIP.
• Experience configuring and supporting SRST routers and failover environments.
• Ability to translate call center business requirements into technical designs and implementations.
• Experience supporting Polycom video conferencing platforms.
• Knowledge of firewalls such as Cisco ASA, Cisco Security Management tools, Checkpoint Secure Platform/Provider-1, and Palo Alto Networks.
• Experience collaborating closely with development teams and delivering network-based security engineering solutions, including IDS, antivirus, content filtering, Cisco ACS, RSA SecurID, and Cisco VPN deployments.
• Strong background deploying end-to-end QoS for real-time voice and video.
• Deep knowledge of VoIP, QoS, MPLS WAN, global carriers, Wi-Fi, 802.1X, EAP-PEAP, and NAC solutions.
• Familiarity with network monitoring tools, WAN acceleration technologies, core protocols such as TCP/IP, CIFS, DFS, and strong DNS knowledge.
• Certifications such as CCVP and CCNP.

Qualifications: BS in Computer Information Systems with 11 years of Experience

• Experience in the administration of firewalls, switches, various network monitoring tools, and VPNs.
• Experience with AWS, including VPC, S3, Lambda, RDS, EC2, EBS, EFS, etc.
• Systems engineering knowledge, including an understanding of Linux, cybersecurity, and networking.
• Scripting experience in Bash, Ruby, Python, PowerShell, or similar languages.
• Experience using cloud templating tools such as CloudFormation or Terraform.
• Knowledge of configuration and automation tools, such as Chef, Ansible, Salt, Vagrant, or Packer.
• Strong grasp of computer security, e.g., firewalls and intrusion detection systems, AWS VPC/Security Groups, etc.
• Working knowledge of handling Disaster Recovery and Business Continuity in AWS.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent interpersonal and communication skills (Technical and Non-Technical).
• Ability to work well independently as well as collaboratively with peers.

Qualifications: BS in Digital Infrastructure Engineering with 5 years of Experience

• Proven networking experience
• Familiarity with DON network environments, specifically Navy-Marine Corps Intranet (NMCI).
• Familiarity with NMCI service delivery functions.
• Familiarity with common NMCI processes and tools.
• Experience with enterprise network management/performance management software tools.
• Skilled in the application of system hardware and software engineering knowledge to understand/solve practical problems, including their interaction and interdependencies.
• Proficiency in Microsoft Office applications, particularly Access, Word, Excel, Visio, and PowerPoint.
• Ability to work on a team as a member or a task lead, while keeping the overall project goal on schedule.
• Ability to think independently with minimal oversight.
• Exceptional written and oral communication skills.
• Excellent organizational skills.

Qualifications: BS in Applied Networking Technology with 3 years of Experience

• Experience in Network Engineering and Administration.
• Strong hands-on capability across enterprise environments.
• Advanced familiarity with Cisco IOS, IOS-XR, NX-OS, and VMware NSX-V/NSX-T operating systems.
• Strong understanding of Cisco hardware families, platforms, and architectural designs.
• Experience designing, installing, configuring, and administering VMware vSphere environments.
• Hands-on experience with Cisco ASR9000 routers, Nexus 5000/7000/9000 switches, Catalyst series switches, UCS 6000 fabric infrastructure, and ACI technologies.
• Solid understanding of Ethernet, L2/L3 fabrics, BGP, OSPF, HSRP, MST, PVST+, CWDM/DWDM, QoS, and IPSec VPNs.
• Experience working with load balancers and firewalls from multiple vendors, with Citrix Netscaler and FortiGate.
• Strong ability to troubleshoot T1, DSL, Ethernet, and fiber circuits across diverse networks.
• Experience using protocol analyzers to diagnose application and network issues.
• Excellent customer service abilities, including professional written communication and friendly, service-oriented interactions.
• Strong interpersonal skills with the ability to multitask, operate independently, collaborate effectively, and maintain professionalism during high-pressure situations.
• Cisco certifications, such as CCNP, CCIP, or CCIE, and VMware certifications, such as VCP or VCDX.

Qualifications: BS in Network Infrastructure Design with 9 years of Experience

• Experience as a network administrator, engineer, or similar position.
• Strong understanding of networking technologies, BGP, DMVPN, OSPF, MPLS, VRF, QoS, HSRP, STP, WAN Optimization technologies, Cisco Nexus, Cisco ACI, Cisco ISE, and Cisco Firepower Threat Defense Firewalls.
• Experience with F5 LTM, APM, and GTM technologies.
• Strong understanding of application layer technologies, DNS, SSL/TLS, HTTPS/HTTPS, Proxy, VPN Tunnels, Radius, SSH, etc.
• Experience with packet-level capture and traffic analysis tools such as Wireshark and/or tcpdump.
• Strong scripting and automation skills leveraging bash, Python, or other scripting or programming languages.
• Experience designing, deploying, and supporting wireless networks.
• Experience with VMWare or other hypervisors, Google Cloud Platform, or similar public cloud platforms.
• An active Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification.
• Strong team player with the ability to work in a fast-paced environment.

Qualifications: BS in IT Infrastructure Engineering with 7 years of Experience

• Core network services, connectivity, and integration experience.
• Demonstrated experience in overseeing and troubleshooting complex Local Area Networking (LAN) issues and resolving Wide Area Networking (WAN) problems, and implementing, integrating, and supporting cost-effective, high-performance IP and LAN/WAN solutions.
• Extensive experience with Cisco routing platforms, such as Aggregation Services Routers (ASRs).
• Demonstrated in-depth knowledge of routing protocols and technologies, including BGP, EIGRP, DMVPN, and GRE.
• Demonstrated in-depth knowledge of Layer 2 technologies, including STP, MST, and VLANS.
• Experience providing Tier 3 support and issue resolution.
• Experience with network design and traffic engineering.
• Experience providing senior-level engineering support and subject matter expertise.
• Cisco Certified Network Administrator (CCNP) or higher.
• Demonstrated experience providing technical leadership and training to lower-level network engineers.
• Experience in network engineering within the federal intelligence community.
• Ability to adhere to a disciplined troubleshooting methodology, and ensure task/mission completion, along with creating and maintaining necessary information.
• Highly self-motivated and directed, with attention to detail.
• Able to effectively prioritize tasks in a high-pressure environment.

Qualifications: BS in Network Operations Management with 10 years of Experience

• Experience in maintaining and remediating Network Services with a focus on improving overall network operations and reliability.
• Strong background across core Network technologies, including routing and switching, wireless networking, firewalls, and security.
• Experience working with dispersed teams across geographically and culturally diverse regions, ensuring smooth collaboration in complex environments.
• Extensive technical knowledge and hands-on experience across multiple Networking domains with proven technical credibility and sound independent judgment.
• Ability to effectively navigate and overcome challenges associated with remote work, including overseas operations, cultural differences, and varying time zones.
• Strong drive, enthusiasm, and commitment to delivering high-quality network support and solutions.
• Excellent communication and customer-facing skills.
• Strong analytical and problem-solving abilities with the capability to assess the impact of network issues quickly and accurately.
• Proven ability to make sound decisions under pressure and support strategic discussions by identifying future opportunities and challenges.
• Experience in managing and troubleshooting Cisco ASA firewalls, Cisco Catalyst switches, Cisco ISR routers, and Cisco wireless technologies.
• Hands-on experience with Azure cloud networking, VPN/IPSec solutions, remote-access and site-to-site VPNs, DNS, DHCP, TCP/IP, VLANs, proxies, RADIUS, and OSI-model-based troubleshooting.
• Proficiency in managing and troubleshooting security technologies, including Cisco ASA, Sourcefire/Firepower, FMC, ASDM, Splunk, as well as networking services such as Internet, MPLS, SIP, leased lines, and MAN services.
• Experience with ITIL/ITSM practices, change management in a large environment.
• Strong documentation and organizational skills, and a solid understanding of IT security principles and processes.

Qualifications: BS in Cyber Operations with 8 years of Experience

• Experience in network support/administration.
• Current CCNP qualified or other similar industry certifications with related professional experience (CCIE).
• Strong technical problem determination ability, analytical skills, exceptional system implementation, installation, disaster recovery planning, and ongoing administration experience.
• Broad knowledge in background in TCP/IP, MPLS, WAN, and LAN.
• Strong working knowledge of network packet analysis using Wireshark or similar tools.
• Good working knowledge of F5 LTM/GTM, Cisco Catalyst/Nexus switches, Arista switches, Cisco/Juniper routers.
• Experience or background with automation using Ansible and/or Python.
• Experience in using network tools like SolarWinds (creating/maintaining dashboards), NetBrain (creating/maintaining runbooks), and NetScout.
• Experience in an application hosting or data center environment.
• Experience in maintaining highly available and highly secure networks.
• Good process orientation and ability to clarify objectives, evaluate options, consider implications, assess risks, and make key decisions.
• Good interpersonal and facilitation skills, along with effective communication (both written and verbal) skills.
• Sound planning, organizational, and problem-solving skills.
• Good project management skills.
• ITIL certification with a good understanding of the change, incident, and problem management processes.
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects.
• Willing to work as a team and share responsibilities.
• Ability to convey network concepts and issues to both technical and non-technical audiences.

Qualifications: BS in Network Architecture with 11 years of Experience