Job Summary: 

• Act as the Level 4 support for customer networks.
• Execute provided work orders containing instructions to configure network hardware and software.
• Investigate and implement physical and logical communications in networks.
• Perform level one diagnostic tests and procedures.
• Perform router and switch network hardware and software upgrades.
• Prepare schematics to define and illustrate network topology.
• Work with customer technical teams to provide solutions for internetworking communications requirements.
• Apply knowledge in Cisco, Versa SD-WAN, Aruba WLAN, and Fortinet firewall appliances.

Skills on Resume: 

• Network Troubleshooting (Hard Skills)
• Work Order Execution (Hard Skills)
• Hardware Configuration (Hard Skills)
• Diagnostic Testing (Hard Skills)
• Router Switch Upgrades (Hard Skills)
• Network Schematics (Hard Skills)
• Technical Collaboration (Soft Skills)
• Security Appliances Expertise (Hard Skills)

Job Summary: 

• Test hardware, peripherals, and associated equipment.
• Propose new solutions to problem areas.
• Monitor work tasks and report on the status of those tasks to management.
• Plan and implement redundancy for future or next-generation technologies in ways that meet business needs.
• Perform and configure port-based, protocol-based, and MAC-based VLANs.
• Provide switch architecture, configuration, installation, backup and recovery, and monitoring.
• Perform diagnostics on switches and command-line interface structures.
• Configure port parameters, Layer 2 forwarding, and port load sharing.
• Configure static IP forwarding and IP routing functions.
• Provide and perform basic troubleshooting steps for Layer 2 and Layer 3 networks.
• Update relevant documentation supporting the enterprise.
• Create system documentation for troubleshooting, business continuity, and maintenance.

Skills on Resume: 

• Hardware Testing (Hard Skills)
• VLAN Configuration (Hard Skills)
• Switch Diagnostics (Hard Skills)
• Static IP Routing (Hard Skills)
• Port Configuration (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Task Monitoring (Soft Skills)
• Documentation Creation (Hard Skills)

Job Summary: 

• Receive and manage ticket escalations from other teams and monitoring tools involving service-affecting issues.
• Troubleshoot, isolate, and correct service-affecting issues on the network, including routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, and load balancing.
• Plan, schedule, and implement network maintenance activities such as firmware upgrades, hardware replacement, and network infrastructure changes.
• Implement approved routing policy changes or corrections to mitigate traffic congestion caused by planned or unplanned incidents.
• Work with network infrastructure and service providers to identify and correct causes of circuit disruption.
• Work with hardware vendors to determine causes of device failures and issues.
• Create network connectivity diagrams and other documentation of live network environments for internal and customer use.
• Manage incidents during critical network events, including communication, repair coordination, and root cause analysis.
• Communicate effectively with internal and external audiences with varying levels of technical expertise.
• Maintain high-quality customer service for internal and external groups.

Skills on Resume: 

• Ticket Escalation Management (Soft Skills)
• Network Issue Troubleshooting (Hard Skills)
• Maintenance Planning (Hard Skills)
• Routing Policy Implementation (Hard Skills)
• Circuit Issue Resolution (Hard Skills)
• Vendor Coordination (Soft Skills)
• Network Documentation (Hard Skills)
• Incident Management (Soft Skills)

Job Summary: 

• Assist with the installation of network communications.
• Configure various network devices and services.
• Troubleshoot network issues within established guidelines, covering switches, routers, firewalls, and load balancers using traceroutes, packet captures, and other tools to resolve connectivity problems.
• Make recommendations to upgrade system processes for enhanced functionality and resolution of security issues.
• Create, maintain, and validate backups of all required company network devices.
• Test system reliability to improve operating efficiencies, maintainability, integrity, consistency, and standardization.
• Verify and validate systems to ensure they meet internal and external requirements.
• Develop comprehensive system test plans and coordinate with users as system modifications are tested and implemented.
• Keep technically current on related software and technology.
• Schedule, install, and test system software upgrades.
• Assist the team in upgrading systems and networks.
• Communicate effectively and work collaboratively with team members and other departments.

Skills on Resume: 

• Network Installation Support (Hard Skills)
• Device Configuration (Hard Skills)
• Network Troubleshooting (Hard Skills)
• System Upgrade Recommendations (Hard Skills)
• Backup Management (Hard Skills)
• System Reliability Testing (Hard Skills)
• System Validation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide premier solutions and support to the Maverick community as part of the Office of Information Technology at UT Arlington.
• Provide administrative and technical support of the enterprise network with a focus on Layer 2 and Layer 3 switching and routing across on-premises and cloud-based environments.
• Support routing in AWS and Azure from both on-premises and cloud perspectives.
• Participate in the installation, maintenance, support, and optimization of all network hardware, software, and communication links.
• Monitor across functional areas for SLA, billing, reporting metrics, asset management, support renewals, and equipment refresh cycles.
• Provide support to the Infrastructure and Operations teams and other departments throughout the university.

Skills on Resume: 

• Premier Support (Soft Skills)
• Network Administration (Hard Skills)
• Cloud Routing (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Functional Monitoring (Hard Skills)
• Asset Management (Hard Skills)
• Infrastructure Support (Hard Skills)
• Department Collaboration (Soft Skills)

Job Summary: 

• Provide leadership and planning for network services, contributing to the execution of service strategies and technology roadmaps, and supporting the network components of solution architecture designs.
• Manage the development and ownership of service, security, and technology standards, including the design, specification, and configuration of network services.
• Lead network operations and process improvement activities and projects, ensuring effective use of automation and knowledge sharing across network engineering and support teams.
• Provide strategic advice, guidance, and support to all staff on the successful management, operation, and future direction of network services.
• Provide expert technical guidance, leadership, and advice to network engineers and technicians, as well as audio-visual engineers and designers.
• Manage utilization and performance of network engineers and technicians, ensuring they meet service requirements and performance objectives.
• Ensure the quality of installation, configuration, and maintenance of hardware, operating systems, and software, including updates, patches, and security-related firmware.
• Manage the creation of plans for future upgrades to network infrastructure and technologies by identifying specific projects to maintain a secure and highly available network platform.
• Provide advanced design and troubleshooting expertise in complex networking technologies and evaluate the performance of network equipment and paths, acting as an escalation point on demand.

Skills on Resume: 

• Leadership Planning (Soft Skills)
• Standards Management (Hard Skills)
• Operations Improvement (Soft Skills)
• Strategic Guidance (Soft Skills)
• Technical Leadership (Hard Skills)
• Performance Management (Soft Skills)
• Quality Assurance (Hard Skills)
• Advanced Troubleshooting (Hard Skills)

Job Summary: 

• Analyze business requirements, conduct planning, and install office networks.
• Collaborate with HQ IT engineers and product managers to plan and execute new projects.
• Manage office LAN networks, wireless networks, and VPN operations, maintenance, and incidents.
• Maintain detailed technical documentation for team members to review, learn from, and retrieve relevant information.
• Continuously optimize existing services and explore new technical solutions to address current and future challenges.
• Complete designated work within specified timeframes with a high degree of quality.

Skills on Resume: 

• Business Analysis (Hard Skills)
• Project Collaboration (Soft Skills)
• Network Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Service Optimization (Hard Skills)
• Quality Execution (Soft Skills)
• Incident Handling (Hard Skills)
• Solution Exploration (Hard Skills)

Job Summary: 

• Liaise with regional and global teams on projects and other planned activities within the Mastercard Data Center production and corporate networks.
• Implement new infrastructure hardware and refreshed hardware while ensuring associated records and design documents are updated.
• Research and develop innovative solutions within network and data center environments.
• Conduct reviews and audits of physical installations and cabling against designs and record management reports within Mastercard Data Centers.
• Assist and support local and global teams in implementing approved network configuration updates.
• Support the relationship with the Mastercard colocation facility provider.

Skills on Resume: 

• Global Team Liaison (Soft Skills)
• Infrastructure Implementation (Hard Skills)
• Solution Development (Hard Skills)
• Installation Auditing (Hard Skills)
• Config Update Support (Hard Skills)
• Colocation Coordination (Soft Skills)
• Hardware Deployment (Hard Skills)
• Record Management (Hard Skills)

Job Summary: 

• Install, configure, test, monitor, and maintain system and application hardware and software.
• Diagnose and resolve problems related to hardware and software, and escalate complex issues to other groups or vendors for resolution.
• Participate in network maintenance standby duty rotation as assigned by the team lead.
• Ensure SLA levels are achieved for all single-fault cases.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
• Attend to daily customer fault call assignments when not in standby.
• Perform new assignments from the Ops Manager or TSM.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Issue Resolution (Hard Skills)
• Standby Support (Soft Skills)
• SLA Compliance (Hard Skills)
• Proper Escalation (Soft Skills)
• Customer Fault Handling (Soft Skills)
• Assignment Execution (Soft Skills)
• Hardware/Software Testing (Hard Skills)

Job Summary: 

• Provide technical leadership in the design, architecture, implementation, and support of voice systems and related applications.
• Provide advanced and expert-level support in VoIP troubleshooting, enterprise telephony, and turret systems commonly used in securities trading or investment banking environments.
• Support vendors integrating VoIP telephony and turret systems, both remotely and in office environments.
• Coordinate and execute testing and troubleshooting of VoIP telephony and trading turrets on LAN, WAN, and VPN connections.
• Perform engineering tasks and assignments in support of business needs.
• Support the research, procurement, deployment, and configuration of systems.
• Document new system components or modifications to existing components.
• Give consistent updates to management, identify risks, and define action plans to remediate them.

Skills on Resume: 

• Technical Leadership (Soft Skills)
• VoIP Expertise (Hard Skills)
• Vendor Support (Soft Skills)
• System Testing (Hard Skills)
• Engineering Support (Hard Skills)
• System Deployment (Hard Skills)
• System Documentation (Hard Skills)
• Risk Communication (Soft Skills)

Job Summary: 

• Research, evaluate, and recommend new IT network equipment and technologies for procurement.
• Resolve complex network problems to ensure interoperability of voice, video, and data services across multiple platforms.
• Perform testing, network troubleshooting, and resolution.
• Develop and recommend inputs to technical documentation, including engineering change requests, network diagrams, test procedures, installation instructions, technical directives, bulletins, and white papers.
• Collaborate with cybersecurity professionals to assess the network’s compliance with Security Technical Implementation Guides.
• Efficiently and accurately work with multiple types of information and perform multiple tasks simultaneously.

Skills on Resume: 

• Technology Evaluation (Hard Skills)
• Complex Problem Resolution (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Technical Documentation (Hard Skills)
• Cybersecurity Collaboration (Soft Skills)
• Compliance Assessment (Hard Skills)
• Multitask Efficiency (Soft Skills)
• Interoperability Support (Hard Skills)

Job Summary: 

• Ensure the successful installation, setup, optimization, and operational maintenance of LINKBYNET client network equipment.
• Collaborate with other technical departments such as Service Delivery, System and Application, Operation, Supervision and Backup, and Virtualization and Storage teams located in Vietnam and other countries.
• Ensure the resolution of incidents and problems related to the network and security in collaboration with the dedicated Service Delivery Manager and other teams.
• Create and optimize automated scripts dedicated to daily network and security operations.
• Maintain and validate Technical Architecture Documents for dedicated clients.
• Maintain a commitment to safe practices and hold others equally accountable.

Skills on Resume: 

• Network Equipment Maintenance (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Incident Resolution (Hard Skills)
• Security Problem Handling (Hard Skills)
• Automation Scripting (Hard Skills)
• Architecture Documentation (Hard Skills)
• Safety Commitment (Soft Skills)
• Accountability Leadership (Soft Skills)

Job Summary: 

• Identify, research, recommend, and implement network improvements, upgrades, and repairs for the university’s network infrastructure, including physical cabling and associated hardware and software.
• Evaluate new techniques and tools for improving services while staying current with industry trends and best practices.
• Provide hands-on support, maintenance, performance monitoring, and optimization of all LAN, WAN, and WLAN environments, including copper and fiber cabling, wireless, cloud networking, and related equipment and services.
• Design, install, and manage network devices such as switches, routers, firewalls, packet shapers, UPSs, PDUs, network monitoring systems, and Wi-Fi infrastructure.
• Monitor all aspects of Clark’s network and proactively respond to and investigate alerts and anomalies.
• Provide network integration of voice, video, and data systems, including VoIP, classroom AV, HVAC equipment, card access control, security cameras, POS systems, vending machines, servers, and other applications.
• Participate in the design, maintenance, and support of a hybrid telecommunications environment, including digital PBX, Teams Direct Routing, session border controllers, and endpoints.
• Implement and maintain centralized automation and orchestration for managing network devices and services.
• Document networking infrastructure in enterprise documentation systems.
• Participate in network security assessments and remediation efforts in coordination with the supervisor and the Information Security team.
• Provide input on disaster recovery configuration, installation, and maintenance.

Skills on Resume: 

• Network Improvements (Hard Skills)
• Service Evaluation (Hard Skills)
• LAN/WAN/WLAN Support (Hard Skills)
• Device Management (Hard Skills)
• Network Monitoring (Hard Skills)
• System Integration (Hard Skills)
• Telecom Support (Hard Skills)
• Automation Orchestration (Hard Skills)

Job Summary: 

• Monitor network and telecommunications infrastructure utilized by Lockheed Martin customers.
• Provide first-level troubleshooting, verification, resolution, and timely notification of system-generated alerts, along with coordination and closure of incident tickets.
• Review system and performance data from multiple sources to analyze anomalies and variances from normal thresholds and take appropriate action.
• Participate in the Service Alert Notifications process and TAC line support.
• Monitor dashboards and portals for triggered alerts.
• Observe equipment and control panels for operator messages or error indicators and take appropriate action.
• Set up and run diagnostic tests, respond appropriately to system messages, and report errors or machine malfunctions.
• Communicate all business activities effectively and on time to management while maintaining professional conduct consistent with company policies and procedures.

Skills on Resume: 

• Network Monitoring (Hard Skills)
• Alert Troubleshooting (Hard Skills)
• Performance Analysis (Hard Skills)
• TAC Support (Hard Skills)
• Dashboard Monitoring (Hard Skills)
• Diagnostic Testing (Hard Skills)
• Error Reporting (Hard Skills)
• Professional Communication (Soft Skills)

Job Summary: 

• Partner with applicable departments to troubleshoot activations for customers, such as customer care managers, account teams, and field operations.
• Process orders in accordance with service level agreements, methods and procedures, on-time performance objectives, and quality standards.
• Manage the assigned queue, including automatic call distribution queues, to maintain service level objectives.
• Maintain and support the network infrastructure.
• Update all systems and databases with careful attention to detail.
• Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
• Leverage knowledge to support peers and provide new hire training.
• Organize and complete special projects assigned by leadership.
• Utilize flexible scheduling to work outside normal business hours in support of customer requests.
• Provide top-level escalation support for leadership.
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements and identify upstream and downstream implications and dependencies to ensure solutions are properly executed and coordinated.

Skills on Resume: 

• Activation Troubleshooting (Hard Skills)
• Order Processing (Hard Skills)
• Queue Management (Hard Skills)
• Network Support (Hard Skills)
• System Updates (Hard Skills)
• Customer Communication (Soft Skills)
• Peer Support (Soft Skills)
• Stakeholder Coordination (Soft Skills)

Job Summary: 

• Define and implement efficient end-to-end infrastructure provisioning automation.
• Serve as a subject matter expert and champion for automation and orchestration.
• Support existing technical service offerings with automation functionality.
• Identify automation and orchestration opportunities throughout the organization.
• Independently lead the design of automation solutions, including hardware platforms, services, and operating systems.
• Conduct research and testing of new technologies to help solidify technical direction.
• Work with internal and external resources to achieve project goals and train and mentor staff.
• Conduct formal training sessions and recommend training vendors.
• Troubleshoot and resolve complex issues.
• Thoroughly understand and comply with Information Technology and Information Security policies and procedures.

Skills on Resume: 

• Infrastructure Automation (Hard Skills)
• Automation Leadership (Soft Skills)
• Service Automation Support (Hard Skills)
• Opportunity Identification (Hard Skills)
• Solution Design (Hard Skills)
• Technology Research (Hard Skills)
• Technical Mentoring (Soft Skills)
• Complex Issue Resolution (Hard Skills)

Job Summary: 

• Troubleshoot and resolve problems, including interaction with site contacts, carriers, vendors, and the internal senior engineering group.
• Proactively monitor networks to detect and resolve issues and ensure uninterrupted operations.
• Plan, evaluate, and execute network maintenance activities.
• Participate in updating and revising policies, procedures, technical reports, documentation, and internal training materials.
• Participate in stakeholder meetings to propose network enhancements and provide customers with a bill of materials for recommended improvements.
• Monitor the campus area network for anomalies and respond through the incident management process.
• Maintain inventory of campus devices and locations, and identify recap candidates for outdated equipment.
• Provide excellent customer service and respond promptly to customer issues.

Skills on Resume: 

• Problem Troubleshooting (Hard Skills)
• Network Monitoring (Hard Skills)
• Maintenance Planning (Hard Skills)
• Policy Documentation (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Incident Response (Hard Skills)
• Inventory Management (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Assist in developing, deploying, operating, and improving specific network element technologies and their interaction with Telstra processes and systems to deliver solutions and services to customers.
• Assist in translating business requirements to deliver network elements into realisable products, services, or systems and network infrastructure in a timely, high-quality, and cost-effective manner to ensure operational capability.
• Assess the capability of vendor solutions and offerings to meet business requirements and manage vendor technology delivery.
• Assist with the development of technology guidelines and standards in the design and deployment of technology.
• Ensure architectural solutions are reusable, scalable, reliable, manageable, and operable, and aligned with TBS roadmaps.
• Establish and maintain current-state baseline design documentation within TBS throughout the technology lifecycle, including end-of-life transitions and migrations.
• Provide a support function on the TBS platforms.
• Represent TBS within the wider networks organisation and the networking industry.
• Establish and maintain effective working relationships with peer groups and key internal stakeholders, and maintain external stakeholder relationships relevant to business objectives.
• Provide support and expert guidance to the Principal - Solutions & Integration.

Skills on Resume: 

• Network Support (Hard Skills)
• Requirement Translation (Hard Skills)
• Vendor Assessment (Hard Skills)
• Standards Development (Hard Skills)
• Architecture Alignment (Hard Skills)
• Design Documentation (Hard Skills)
• Platform Support (Hard Skills)
• Stakeholder Relations (Soft Skills)

Job Summary: 

• Install, configure, evaluate, and make recommendations regarding infrastructure equipment as a subject matter expert.
• Load software, customize and configure systems and software to optimize resource requirements, and audit systems to minimize vulnerability to penetration and abuse.
• Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, and storage in accordance with TSYS build standards.
• Automate the provisioning of servers, services, and end-user devices to provide users access to data repositories or authorization to systems, network applications, and databases.
• Engineer automation and orchestration technologies to arrange, coordinate, and manage complex computer systems and initiate team- or department-wide implementation.
• Innovate using approaches that leverage resources and provide economies of scale at local and enterprise levels.
• Review work orders and designs to provide critical feedback to requestors and business areas to accept, adapt, or decline solution development efforts.
• Troubleshoot networking services and application protocols, and direct other business and technical teams during problem-solving.
• Action out-of-hours changes and provide third-line out-of-hours support or SME escalation.
• Maintain awareness of TSYS quality standards and ensure solutions are compatible with disaster recovery, patching, compliance, and monitoring requirements for ongoing support and maintenance activities, review team deliverables, and uphold standards across the team.
• Deploy changes in accordance with the change control process and assist with creating and updating change control process guidelines, support team members with change control processes and escalations.
• Create and update platform documentation.
• Mentor less experienced team members and provide small-group training and knowledge transfer.
• Continuously evaluate all systems and processes for service improvements.
• Ensure skills are updated by attending appropriate courses, utilizing reference materials, Internet resources, and vendor-sponsored seminars, and coaching and training team members using personal training experience.
• Interact closely with team members across all business units in the company.
• Collaborate with business owners, product owners, and project managers to prioritize and align work efforts with business value.

Skills on Resume: 

• Infrastructure Expertise (Hard Skills)
• System Hardening (Hard Skills)
• Server Builds (Hard Skills)
• Provisioning Automation (Hard Skills)
• Automation Engineering (Hard Skills)
• Solution Evaluation (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Develop and maintain productive working relationships with project sponsors, stakeholders, and key business users.
• Facilitate efficient communication across all project levels and stakeholders to ensure consistent progress toward project goals.
• Work closely with users and technology workstreams to identify requirements.
• Prepare cost estimates for staff resources, vendors, consultants, hardware, and services, including WAN, Internet, and voice circuits.
• Develop project plans, define team deliverables, and supervise the work of assigned team members.
• Conduct project initiation, planning, execution, and closure activities.
• Manage issues, risks, change controls, and status reporting.
• Provide technical insights and advice to customer stakeholders for project planning and execution.
• Support project sponsors and teams in communicating, reporting, and collaborating with counterpart departments in the country.
• Apply project-management methodologies such as SCRUM and Waterfall in accordance with senior management direction and project needs.
• Supervise technical resources, including contingent workers, associates, and third-party vendor staff.
• Oversee on-site IT installations, which may require travel.
• Plan team-member work assignments and schedules, and guide and monitor work performance.
• Communicate project status regularly to management and project stakeholders.
• Provide decision support for project sponsors, decision-makers, and stakeholders.
• Define and maintain roadmaps detailing workstreams for continuous improvement.
• Prepare closing documents and ensure smooth transitions to Operations Teams and local IS Teams.
• Improve project performance through regular status reporting and executive reviews.
• Investigate performance issues and communicate early warning signs of risk.
• Enforce consistent performance-reporting guidelines to improve reporting efficiency for stakeholders.
• Recognize potential opportunities, risks, or complications on the customer side.

Skills on Resume: 

• Project Relationships (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Requirement Identification (Hard Skills)
• Cost Estimation (Hard Skills)
• Project Planning (Soft Skills)
• Risk Management (Hard Skills)
• Technical Guidance (Hard Skills)
• Performance Reporting (Soft Skills)