Job Summary:

• Develop a deep understanding of the technology product offerings.
• Build and maintain strong relationships internally and with the user population.
• Create and update training materials, including training scripts, tip sheets, and FAQs on new and existing technology platforms.
• Record live virtual presentations and make necessary edits.
• Create videos to enhance learning and promote the usage of new applications.
• Create short snippet videos that act as learning modules for new applications that can reside on web pages as well as sent out via email.
• Schedule and facilitate training visits at the client’s wealth management branch locations or events as specified by the client. 
• Deliver virtual training sessions via a scheduled online learning portal (representing approximately 35 virtual training sessions per month).
• Create on-demand training sessions for use on the client’s learning portal.
• Provide quantitative and qualitative twice-monthly training metrics.
• Leverage the issue management escalation process according to a pre-established client process.
• Measure success by acceptance and adoption.

Skills on Resume: 

• Product Knowledge (Hard Skills)
• Relationship Building (Soft Skills)
• Training Content Creation (Hard Skills)
• Video Production (Hard Skills)
• Virtual Training Delivery (Hard Skills)
• Event Coordination (Hard Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Own and drive the performance and results for client's digital investments in the relevant channels
• Collaborate closely with clients to surface insights and initiatives that will help them break new ground
• Drive work to the next level by testing new initiatives and optimization techniques to improve performance
• Strive to learn and master the latest technologies and techniques continuously
• Craft innovative strategies and approaches to the channel for Paid Socials
• Utilize relationship-building skills to manage and maintain client relationships
• Be the main point of contact for client escalations
• Manage and lead the team with accountability for overall development
• Produce annual and monthly forecasting budgets and responsible for driving account profitability
• Contribute to new business development when needed.

Skills on Resume: 

• Performance Optimization (Hard Skills)
• Client Management (Soft Skills)
• Strategic Thinking (Soft Skills)
• Team Leadership (Soft Skills)
• Budgeting (Hard Skills)
• Digital Marketing (Hard Skills)
• Data Analysis (Hard Skills)
• Business Development (Soft Skills)

Job Summary:

• Work under the guidance of the Chief of Experience and Digital Strategists to build and nurture 1-2-1 client relationships directly and remotely (occasionally face-to-face)
• Working seamlessly with Digital Specialists and contractors to deliver services on time and to a high standard.
• Lead on, coordinate and occasionally create project deliverables (including social media content, webinar delivery, optimization and publishing services) directly for clients.
• Sraw upon own competence, experience and prior learning to mentor/coach and upskill Digital Specialists.
• Coordinate and deliver subject matter expert content for clients that is optimized using digital marketing best practices and supports business goals communicated by the client.
• Confidently deliver social media enablement training for clients through webinars, e-learning and telephone coaching.
• Analyse project performance, translate quantitative and qualitative data into recommendations and be able to adjust projects proactively.
• Provide reports and statistical analysis of work and client account information as and when requested by the Digital Strategist.
• Remotely (occasionally face-to-face) manage the relationship with the client(s) in place of the Digital Strategist to ensure that in their absence projects are being managed and delivered to expectations and the proposed plan.
• Perform Digital Specialist work as/when required for other projects under the guidance of the Digital Strategists.

Skills on Resume: 

• Client Relationship Management (Soft Skills)
• Team Coordination (Soft Skills)
• Content Creation (Hard Skills)
• Mentoring and Coaching (Soft Skills)
• Digital Marketing Optimization (Hard Skills)
• Training Delivery (Soft Skills)
• Data Analysis (Hard Skills)
• Project Management (Soft Skills)