SALES ADMINISTRATOR JOB DESCRIPTION
We are looking for a motivated and meticulous Sales Administrator to join our dynamic sales team, managing and organizing accounts and items, efficiently processing and tracking orders, and offering prompt sales support to ensure seamless operations and continuous growth. The role includes overseeing and processing all sales orders affecting the production schedule to ensure timely dispatch according to customer requirements, requiring proficiency in the Navision MRP system and coordination with various departments. Additionally, managing transport logistics to meet customer demands effectively and providing essential support to the company’s sales team is crucial. The Sales Administrator will proactively follow up on customer requests and respond swiftly to customer needs.
An Overview of Sales Administrator Job Description Responsibilities and Qualifications
1. As a Sales Administrator, you will manage and process all sales orders impacting the production schedule to ensure timely dispatch according to customer requirements. This role involves using the Navision MRP system, coordinating with various departments, and handling transport logistics to meet customer demands.
Sales Administrator Functions and Responsibilities:
- Taking full responsibility for processing and progressing all sales orders which impact on the production programme with the aim of despatching goods according to the customers’ requirements.
- Processing sales orders using the Navision MRP system, together with the wide range of word-processed supporting documentation, and Excel spreadsheets.
- Ensuring that you are aware of all details concerning orders which enter the production programme.
- Ensuring that this is up-dated on a daily basis and that all relevant staff are informed accordingly.
- Liaising with Engineering, Production, Service, Logistics and Accounts staff.
- Booking transport so that systems are despatched via whatever method necessary to meet customer requirements - export (Incorerms)
- Attending meetings as required to advise of new orders and to agree lead-time dates.
- Processing spares orders and service orders/upgrades as and when required.
- Keeping abreast of all necessary export procedures (Incoterms) and documentation for despatch - those for EC and those for the rest of the world.
Sales Administrator Educations and Qualifications:
- Knowledge: College graduated at least with a major in business administration, accounting, etc.
- Previous experience of processing sales orders and quotations
- Confident with good communication skills to liaise with a wide range of worldwide customers, including small one off accounts and large key accounts
- Computer literate, preferably with previous experience of an integrated or SAP / MRP system
- Be familiar with Incoterms and/or Export although not essential
- Be fluent in German would be highly regarded
- Interest and ability to understand and learn the technical properties/data about the product range
2. In the role of Sales Office Administrator, you must enjoy a challenge and have the confidence to deal with a broad range of stakeholders. With a can-do attitude, you will be customer service focused with the ability to multitask.
Sales Office Administrator Details:
- Liaising with national supermarket buyers
- Preparation of category review presentations
- Analysing sales data and creating reports in Excel & PowerPoint
- Reporting monthly sales performance to the business
- Reviewing forecasts to meet sales demand
- Liaising with Operations team on production & DIFOT issues
- Resolving price claims & variances
- Providing leadership & support for internal & external teams
Sales Office Administrator Experience and Qualification:
- A minimum of 5 years experience in administration (preferably FMCG)
- High proficiency in Microsoft Office Suite & CRM Systems
- Excellent verbal and written communication skills
- Very good decision-making skills & attention to detail
- Solid worth ethic and a can-do attitude
- Motivation to help the team meet timelines whilst upholding a professional standard
3. Our client is a multinational company with a headquarter in Europe. Due to business expansion in the APAC region, they are now seeking for an extra Sales Administrator to join their team to assist with sales order processing and management.
Sales Administrator Duties:
- Handle sales order processing and management
- Follow up on order preparation and delivery service
- Resolve customer complaints in a timely and professional manner
- Develop and maintain relationship with potential and existing clients
- Work closely with finance department to monitor outstanding payments
- Prepare monthly sales port
- Assist with ad hoc duties when assigned
Sales Administrator Experience and Education:
- Diploma holder or above
- Minimum 3-4 years of customer service / sales administrative experience
- Good command in both written and spoken English, Cantonese and Mandarin
- Excellent communication and interpersonal skills
- Prior experience in SAP / ERP system
- Proactive individual with a team-based mindset
4. We are seeking a dedicated Sales Administrator to join our sales team, offering essential support to expand our Amazon business in Mexico and Canada. The role involves setting up and managing accounts and items, processing and tracking orders, and providing on-demand sales support to ensure smooth operations and growth.
Sales Administrator Duties and Roles:
- Liaise with departments across the organization to provide outstanding support to our customers
- Verify and process orders including all change communications and recording
- Provide product set up information to customers
- Collect and distribute product images for catalogs, websites and client needs including promotional display support
- Collect and distribute test reports and compliance documents for clients
- Complete customer quote sheets including pricing updates
- Partner closely with sales team to support meeting and trade show preparation
- Work with Operations, Safety, Finance, etc. to understand and meet customer requirements
Sales Administrator Educations and Requirements:
- Ability to speak and write fluently in Spanish is strongly preferred
- Strong attention to detail
- Knowledge of Google suites or Microsoft office with intermediate Excel skills
- Strong problem-solving skills and comfortable with research and data and data analysis
- Strong sense of urgency and ownership
- Excellent interpersonal & multi-tasking with excellent time management skills
- Clear and strong communication and interpersonal skills are required
- Amazon and/or eCommerce experience preferred
5. Under the supervision of the Manager Accounts, Export Sales and with a certain degree of autonomy and self-management, the Sales Administrator will provide vital support to the company’s sales team. He/she will proactively follow up and follow through with customer’s requests and is responsive to customer’s needs, while also maintaining contact with key OEMs and Distributors.
Sales Administrator Functions:
- Customer Inquiry creation and maintenance according to sales indications and customer requests
- Monitor on time delivery for customer orders of the assigned areas
- Daily contact with production team, planning team and credit control to give instructions to the logistic team and to inform customers accordingly
- Contact Clients to solve problems related to the technical and commercial issues
- Be constantly updated on the customer specific documentation request, inform the team to act consequently
- Weekly call with Share Service In Uk for discussing issues related to customers' payment, credit limit, orders releases, etc.
- For the assigned Key OEMs managing scheduling agreement, inquiries and collecting information from other departements in order to assure quick replies
- Handle and solve specific problems with Distributors and OEM accounts. Whenever the problem is out of the responsibility of the position, act as an interface with other Department of the company so as to make the solving process as smooth and quick as possible
- Ensure applicable product compliance requirements are upheld including but not limited to the Clean Air Act, California Code of Regulation and California Health and Safety Code
Sales Administrator Requirements and Qualifications:
- University degree is preferred
- Ability to manage the various projects and the unforeseen critical situations quickly and rationally, looking for the most proper solutions.
- Good sales and communications skills and the ability to influence promotional efforts of distributors and distributor sales staff at high level.
- Able to work on accounts that are shared by more than one company sales channel to ensure coordination of efforts when appropriate.
- Ability to address problems quickly and rationally, looking for the most proper solutions
- Foreign languages: English (C1); knowledge of German or Spanish is highly preferred.
- Solid Customer Orientation
6. Do you excel in fast-paced environments and possess exceptional interpersonal skills? Our client, a rapidly expanding company specializing in SaaS solutions for international markets, is seeking an experienced Sales Administrator to join their dynamic team. This role is integral to providing crucial support and ensuring seamless operations in a high-growth setting. If you're driven, detail-oriented, and ready to contribute to a thriving organization, we want to hear from you!
Sales Administrator Roles:
- Contacting clients to obtain missing information or answer queries
- Managing and coordinating orders from data entry to invoicing
- Maintaining and update sales and customer records
- Monitoring of customer payments and deliveries
- Staying up-to-date with new products and features
Sales Administrator Experience and Qualification:
- You have a minimum of 3 years’ experience supporting sales teams
- Experience translating corporate documents is a plus
- Able to prioritise and excellent organisational skills
- Have an eye for details
- MUST have a Near Native Level of Italian
- MUST be English Fluent
- MUST be eligible to work in Italy
- Very good listening and communication skills