LEARNING AND DEVELOPMENT PROGRAM MANAGER COVER LETTER TEMPLATE

• Create a strategy to address new customer training needs, including content creation and train-the-trainer solutions.
• Create a strategy to address employee learning needs, including employee product certification, new employee onboarding, leadership development, team development, and ongoing professional development for individual contributors
• Build learning solutions to support major company initiatives
• Build and maintain strong, collaborative relationships with functional leaders
• Ensure learning experiences deliver measurable business and career growth for employees and the company
• Work with leaders and survey/interview employees across to identify the most important and common development needs for individual contributors
• Develop content and experiences to enable multi-modal professional learning across the organization
• Evaluate, select, and manage external partners to augment learning experiences for employees
• Identify and administer assessment tools to support coaching and development
• Assess the effectiveness of solutions and use client feedback to improve future offerings
• Demonstrate and maintain up-to-the-minute knowledge of adult learning and talent development best practices and professional networks

Skills: Learning Strategy, Content Development, Train-the-Trainer, Leadership Development, Employee Onboarding, Professional Development, Stakeholder Collaboration, Learning Assessment

• Develop strategies and processes to ensure the effective delivery of Ops Engineering's continuous education programs
• Develop cross-training strategies to support Engineers’ ability to work across multiple project types
• Report on training activities and analyze data to drive results and learning effectiveness
• Work directly with team leadership to implement training plans and support high-profile initiatives with great impact potential for the organization
• Gather learning impact data to create comprehensive reporting and develop road maps for continued improvement
• Analyze training data for themes and trends and provide insights to team stakeholders
• Integrate new concepts, courses, products, reporting, and feedback into existing coursework and onboarding initiatives
• Support the creation and maintenance of training and course material
• Develop, deliver, and maintain high-quality and relevant training content
• Support timely updates, revisions, and improvements of existing courses and materials
• Develop effective “train the trainer” programs
• Integrate new product releases, concepts, and instructor/customer feedback into existing courseware
• Communicate to a large audience on important updates and reminders

Skills: Training Strategy, Cross-Training, Data Analysis, Stakeholder Collaboration, Course Development, Train-the-Trainer, Content Maintenance, Communication Skills

• Consult, partner, and collaborate with regional Community Operations leadership, HR, and key stakeholders and Community Specialist Development peers in other regions to execute on the responsibilities of the role
• Identify and analyze learning needs related to employee and leadership development, and set the vision and priorities of key projects and initiatives
• Design and deliver core development programs aligned with employee and leadership best practices and Uber values and competencies, and earn stakeholder trust through commitment to work, outcomes, and partnership
• Create program implementation strategies for the regional deployment of leadership development programs.
• Understand global initiatives and localize deployment and change management plans for regional teams, ensuring alignment with the global Community Specialist Development strategy and best practices
• Evaluate the effectiveness of development initiatives through well-constructed evaluation strategies to measure, monitor, and validate impact, refine solutions, and course correct
• Understand and analyze source data comprehensively, and quickly generate high-quality, accurate, and relevant insights and recommendations for regional and global stakeholders
• Solve problems independently, and work creatively through challenges to overcome obstacles and connect with others regularly, without direction
• Develop best practices on employee and leadership development to distribute across teams and implement in the workplace

Skills: Stakeholder Collaboration, Learning Needs, Leadership Programs, Program Implementation, Change Management, Impact Evaluation, Data Analysis, Problem Solving

• Leads the development and continuous improvement of learning experiences, including video, virtual, webinar, e-learning, instructor-led training (ILT), podcast, and voice-Alexa.
• Promotes, develops, and measures engaging learning experiences that increase leadership capability and encourage employees to expand their professional capabilities.
• Evaluates the effectiveness of programs and continuously improves learning experiences.
• Provides expertise in learning and development design and delivery to the Learning and Development team.
• Manages and curates content.
• Analyze raw data and present insights to make data-driven decisions.
• Develops business relationships with stakeholders to align learning opportunities and programs with business needs.
• Collaborates with business leaders, subject matter experts (SMEs), and stakeholders to determine learning requirements.
• Manages multiple L&D programs and projects simultaneously.
• Participates in budget preparation for L&D programs and monitors program expenditures.
• Maintain up-to-date knowledge of best practices and learning industry trends.

Skills: Learning Design, Leadership Development, Program Evaluation, Content Management, Data Analysis, Stakeholder Collaboration, Project Management, Industry Knowledge

• Stay current on advancements in adult learning and relevant sales training methodologies to develop new approaches and techniques to engage the front line in learning
• Partner closely with the global training team to create a commercial skills curriculum across consulting tenure and embed it into existing frontline training programs
• Develop an onboarding program for the Sales Managers (Practice Leadership) and facilitate regular experience sharing amongst Office and Practice Leaders so that they can communicate and reinforce identified best-in-class sales behaviors with the front line
• Act as a center of excellence for commercial skills training.
• Identify opportunities to upskill the frontline on selling skills and collaborate with business leadership to set the training agenda, create or collate content, identify trainers, share best practices, and facilitate a closed-loop process to incorporate learnings into future training materials
• Analyze the effectiveness of the training modules and delivery methods, developing appropriate modifications
• Collaborate with leading practitioners at Bain to continually enhance the codified best practices and convert them into training materials
• Manage various sales enablement projects and coordinate sales enablement activities

Skills: Sales Training, Adult Learning, Curriculum Development, Onboarding Programs, Skills Upskilling, Training Analysis, Content Development, Project Management

• Experience in managing organizational projects and programs
• Experience in Learning and Development, organization development
• Strong interpersonal and written/verbal communication skills
• Familiarity with tools and practices for project management, stakeholder management, and results tracking
• Experience with sourcing, vetting, and managing vendors
• Ability to be flexible, adaptable, and solutions-oriented in the face of problems
• Passion for trying, learning, improving, and sharing best practices
• Proactive team member with excellent attention to detail and follow-through
• Strong sense of urgency to drive projects to completion
• Ability to balance competing priorities in a fast-paced environment, and push back on stakeholders
• Project Management Certification (PMP)
• Experience with public speaking or facilitation
• Experience with Learning Management Systems

Qualifications: BA in Human Resource Management with 8 years of Experience

• Experience in a Learning and Development or similar role with proven success in managing large programs, facilitation and reinforcement, program design, systems aptitude, and partner communications
• Strong partnership skills with the ability to manage group dynamics to achieve extraordinary results
• Experience building, managing, or facilitating an onboarding program
• Ability to balance speed and quality of delivered product
• Extraordinary agility and ability to thrive through change
• Ability to prioritize workload and self-manage multiple programs while maintaining strong detail orientation and meeting ambitious deadlines
• A solutions-oriented approach, with an ability to creatively solve problems
• Deep end-to-end program management experience
• Ability to build trust and relationships quickly, and to establish credibility
• Experience creating course content and instructional resources
• Fluency in appealing to different-sized audiences, various learning styles, and different levels of engagement among learners
• Ability to influence and make impactful communication with all levels of the organization
• Strong analytical and critical thinking skills
• Ability to generate a high volume of novel ideas while learning through experimentation
• Ability to lead project teams through innovation processes to create unique and creative programs
• Proficiency in Microsoft Office/Google Docs

Qualifications: BS in Organizational Psychology with 6 years of Experience

• Experience in L&D and leadership development roles
• Experience developing and delivering educational content, content assessments, and instructional materials, or relevant experience
• Experience managing multiple projects
• Experience developing instructional courses for onboarding and soft skills programs in a customer operations organization
• Experience leading and facilitating an onboarding process
• Deep knowledge of adult learning principles to deliver large-scale manager or leadership development programs and interventions
• Experience with design tools such as Articulate, Camtasia, SnagIt, Captivate, WalkMe, etc.
• Familiarity with learning management systems such as Cornerstone
• Go-getter with great initiative and the ability to deliver and drive results
• Ability to thrive in a dynamic environment
• Be able to organize and prioritize across multiple projects with conflicting deadlines.
• Exceptional communication skills
• Willingness to ‘roll up their sleeves’ and willing to evolve to meet changing demands in a fast-paced environment.
• Experience and passion for Blockchain Technology

Qualifications: BA in Education with 5 years of Experience

• Professional experience in talent development or related professions, developing technical learning content.
• Experience developing strategy, designing, and managing learning programs.
• Understanding of what makes great development experiences and offerings.
• Experience working with team members at all levels in the organization.
• Ability to balance strategic and operational skills.
• Ability to focus on high-quality work and details.
• Experience driving change efforts.
• Program/project management experience in the tech industry
• Experience in learning and development (design and facilitation) or leading team-wide training
• Ability to create strong community bonds between new hires

Qualifications: BS in Business Administration with 4 years of Experience

• Progressive L&D experience, with solid subject matter expertise in designing and facilitating professional and leadership development curriculum
• Comfort with designing and facilitating adult learning experiences across many contexts, including live sessions (in-person and virtual), peer-to-peer learning, self-paced programs, and more
• Experience building a learning consortium, elevating the learning profession, measuring and improving the impact of the collective learning community.
• Extensive experience building innovative, forward-thinking learning strategies that contribute to a strong, high-performing learning culture.
• Data-driven individual who can identify metrics and KPIs to drive decision-making and measure ROI.
• Experience designing, analyzing, and interpreting quantitative and qualitative data to determine the effectiveness of learning programs
• Strong collaboration skills and demonstrated success in influencing colleagues and stakeholders.
• Experience in Learning and development, training project or program management, and education
• Experience in training, coaching, and mentoring basic military leadership as an E-9 military rank
• Efficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word)
• Certified in MBTI, DISC, Insights, Herrmann Brain
• Excellent presentation and facilitation skills

Qualifications: BS in Industrial-Organizational Psychology with 10 years of Experience