LEARNING AND DEVELOPMENT MANAGER COVER LETTER TEMPLATE

• Develop learning experiences that effectively teach innovation and interpersonal skills to employees, applying the science of learning and adult learning theory
• Lead learning events with dynamic, engaging facilitation and meaningful participant engagement
• Lead the design, development, and implementation of programs designed to cultivate a high-performance, high-impact learning organization
• Inform an organization-wide competency framework and build programs to support critical skill development and target specific behavior changes
• Develop and deliver a curriculum focused on career and personal development, leadership, mentoring, and coaching (peer and leadership)
• Support organizational development efforts with content design and facilitation of team meetings
• Develop assessment protocols, and measure overall impact and effectiveness of learning programs via automated and ad hoc analysis tools and methods thatcreate.
• Develop and deliver facilitator training for employees with training responsibility
• Support the ‘Trainers Network’ group with content and ongoing training
• Collaborate with diverse stakeholders, including senior leaders, researchers, product managers, and other leaders across the company
• Contribute to the library of best practices with research and blog posts

Skills: Instructional Design, Adult Learning, Facilitation Leadership, Program Development, Competency Frameworks, Learning Analytics, Coach Development, Stakeholder Collaboration

• Collaborate with organizational and family leaders to analyze and assess critical workforce skill gaps and to design and implement solutions to close these gaps.
• Design creative and engaging learning materials that are targeted, purposeful, and increase knowledge and skills for all IDEAL employees and family leaders.
• Work with business leaders, HR managers, and family leaders on talent development functions to ensure employee and family development programs meet critical business needs.
• Lead the Talent Review process across all divisions.
• Leverage internal and external experts to build and deliver learning and development solutions.
• Leverage different technologies to develop new and engaging learning courses.
• Serve as a facilitator, instructor, coach, and subject matter expert depending on the above needs/solutions.
• Work in collaboration with the CHRO and Family Council Chair to develop new processes, standards, and increase the learning efficiencies of the company and the family.
• Leads a committee (team) accountable for overall planning, implementation, and effectiveness of education and development strategies and initiatives, including the education and development programming at the IDEAL family’s annual meeting.
• Oversees the Development and Education section of the portal, the family’s learning library, and the calendar of internal and external development and education opportunities.
• Conducts career assessments, reviews, approves, and coordinates requests for education and development, and administers the annual evaluation process for the family leaders.

Skills: Workforce Analysis, Learning Design, Talent Development, Talent Reviews, Learning Technology, Facilitation Skills, Executive Collaboration, Program Management

• Conduct training content needs analysis and provide recommendations on delivery options or methodology
• Design, develop, and deploy innovative training solutions that meet business needs while following adult learning theory and best practices.
• Demonstrate a high degree of planning, organization, and self-management to meet agreed-upon milestones or deadlines.
• Collaborate with teams across business areas and departments successfully to accomplish project goals or objectives
• Analyze data, perform research, and conduct behavioral observations to support improvements in the instructional training
• Take a hands-on role in project management and content development
• Acquire and maintain a deep knowledge of the automotive retail industry, specifically from the point of view of how selling behaviors, skill development, and execution drive improved sales results
• Champion the needs of business teams and stakeholders throughout the development process
• Ensure that what is delivered meets the original goals and/or KPMs
• Create and/or enhance guidelines, policies, practices, and procedures to drive improvements to daily store operations and sales execution
• Conduct in-store needs analysis, implement pilot programs, and/or validate training solutions

Skills: Training Analysis, Learning Design, Project Management, Cross-Functional Collaboration, Data Analysis, Content Development, Industry Expertise, Stakeholder Advocacy

• Work with managers and supervisors to assess employees’ skills, talents, performance, productivity, and training needs
• Develop job-specific skills training for each job and cross-training within work teams, and develop assessments to measure success
• Develop a structured New Employee Onboarding process
• Oversee training in all key areas and coordinate with appropriate trainers to identify who will be trained, schedule training, provide training, measure progress, and document training completion
• Identify future training needs, research opportunities to enhance training, and create programs to facilitate training and provide value to employees
• Develop leadership training programs for managers, supervisors, and leads
• Identify by position the technical skills training for each job from external resources and coordinate with internal technical resources to schedule training
• Build and maintain strong communication channels with all levels of management, functional departments, and the hourly workforce to ensure all training needs are met
• Provide information and communication materials to assist with training initiatives
• Develop a partnership with schools and other community resources and represent the company in community or industry groups to enhance training programs and recruiting
• Identify possible mentorship and/or on-the-job training programs
• Identify and coordinate any grant funding opportunities for training, including the MN Job Skills Partnership
• Develop training metrics and present action plans and training results to leadership
• Ensure food safety and quality are maintained to the company standard at all times

Skills: Skills Assessment, Training Development, Employee Onboarding, Training Coordination, Leadership Training, Stakeholder Communication, Workforce Partnerships, Training Metrics

• Supports the Learning and Development team to ensure defined programs and initiatives
• Maintains the Learning Management System (LMS) to increase team member engagement and utilization
• Conducts annual needs assessments of the company's learning and development needs for the company
• Identifies and implements development plans to address talent gaps and support the fast-paced growth.
• Develops tracking and reporting of learning and development initiatives and metrics.
• Develops and designs the facilitation of learning and development for hourly team members, store leadership, and Lab (home office) employees.
• Designs and delivers leadership development programs to support an internal pipeline of talent to meet future growth demands.
• Designs and delivers extraordinary, engaging learning experiences in mediums that pay attention to the needs of the audience.
• Designs the facilitation of various soft-skills, culture, and tasks essential to a Leader's success.
• Be responsible for the Manager in Training program and the facilitation and completion of learning.
• Develops and facilitates training, store certifications, and rewards.
• Involved in all aspects of new store opening, materials, and training programs.
• Writes standard operating procedures (SOPs)s to support new initiatives and rollout in conjunction with other department leaders.
• Ensures all parties involved in learning and development speak with the cultural tone and core values

Skills: Learning Operations, LMS Administration, Needs Assessment, Talent Development, Learning Analytics, Facilitation Design, Leadership Development, Training Program Management

• Develops mentor programs to facilitate the continual exchange of tenured history, knowledge, and understanding to new team members and leaders.
• Provides guidance on how to conduct learning and development to get the best results for various learning styles and in various media.
• Provides support and guidance on all learning and development materials to operators.
• Oversees the facilitation of training certifications at the hourly level, the certification of training store locations, certified mentors, and certified leaders
• Provides coaching on career assessment and next pathways
• Provides coaching and clear expectations to Managers in training
• Provides coaching and clear expectations for training store managers.
• Oversees the Operations Management and Manager-in-Development Training to include areas of operational responsibility, technical and operational systems, business acumen, team management, brand and culture, and leadership competencies.
• Works closely with those involved to ensure the scope of work is understood, and each individual is committed to the deadlines
• Works collaboratively and cross-functionally with other departments and the store locations' needs
• Network with other leaders in similar positions outside of the company to understand trends and best practices
• Develops and supports practical and advanced Wine education for Operations Management and Hourly Team Members to support the brand, wine club growth, and overall guest experience.
• Leads and manages vendors related to learning and development.
• Acts as an ambassador of the company's culture and can translate this to others in a motivational manner
• Maintains ongoing and effective communication with Store Leaders, Department Leaders, and Certified Trainers.

Skills: Mentorship Programs, Learning Guidance, Training Oversight, Career Coaching, Leadership Development, Cross-Functional Collaboration, Vendor Management, Culture Advocacy

• Engages in regular, consistent communication with business partners, stakeholders, and team members to drive successful solutions.
• Ensures completion of standardized documentation and adherence to standard operating procedures.
• Identifies suitable candidates for coaching based on organizational needs.
• Identifies specific areas of job function that require coaching.
• Provides guidance and direction to help the individual reach conclusions and demonstrate correct behaviors.
• Maintains knowledge of modern learning technologies and their application throughout the industry to select technology solutions that support and enhance the acquisition of learning.
• Analyzes evaluation data to determine action and success metrics, and to report level 4 results data to evaluate the learning program’s organizational impact.
• Develops and monitors the budget, with analysis of cost benefits and ROI.
• Manages internal and external resources (i.e., vendors), monitoring timelines, and prioritizing projects. and meeting budgetary requirements.
• Analyzes organizational talent needs and identifies gaps in the current organizational workforce to determine employee development and learning opportunities.
• Partners with Talent Acquisition, Employee Relations, and Crew Scheduling to build the organization’s culture, engagement, capability, and capacity.
• Implements processes to turn tacit knowledge into explicit knowledge through process documentation, standard operating procedures, policies, etc.
• Supports and communicates the vision of what the organization can become to inspire and align departmental efforts accordingly.
• Seeks innovative ways to improve the organization through experimentation and taking risks.
• Accept inevitable disappointments as learning opportunities.
• Fosters collaboration and builds a spirited team through active engagement with others.
• Creates opportunities for individuals to stretch their current skill set, providing feedback and additional guidance

Skills: Stakeholder Communication, Coaching Facilitation, Learning Technology, Program Evaluation, Budget Management, Talent Analysis, Knowledge Management, Culture Leadership

• Provide a range of learning opportunities, both online and offline, to ensure team members have the skills they need to be effective in their roles.
• Assist the Global Talent Development Lead to prioritize needs
• Work together with the technology and processes of the business
• Promote and employ the principles of instructional design. 
• Analysis of training needs within defined areas of the business and subsequent implementation of responsive Learning and Development initiatives
• Delivery of instructor-led training to team members in both virtual and traditional classroom settings
• Curation (sourcing/producing and administering) of online learning resources hosted on the company's Learning Management System
• Provision of consultancy-style support to technical teams wishing to define/design/deliver/deploy specialist training
• Implementation of internal processes for work planning/performance review and Personal Development Planning
• Evaluation of Learning and Development interventions for input into the ongoing talent development strategy
• Promotion of the above to consistently increase engagement across the Pharma Group

Skills: Instructional Design, Training Needs Analysis, Learning Delivery, LMS Curation, Talent Development, Learning Evaluation, Stakeholder Consulting, Engagement Promotion

• Build and lead the Learning and Development team
• Lead the global Learning and Development strategy within the Customer Care organization
• Design, lead, and execute learning and development initiatives and projects in Wix US Offices (8 sites) according to the business's focus and best practices.
• Choose and implement platforms and systems to host L&D activities and measurements.
• Design end-to-end leadership and talent initiatives, consulting with senior executives and the HR Business Partnership team.
• Create personalized, tailor-made development programs for the specific needs of teams and managers, in collaboration with the HR Business Partnership Team.
• Build relationships, working closely and consulting with managers and teams at all organizational levels.
• Raise the bar on the training experiences by measuring the impact and seeking employee and manager feedback to determine areas for improvement.
• Work and collaborate with local and international vendors and trainers.
• Deliver and facilitate learning sessions.

Skills: Learning Leadership, L&D Strategy, Program Design, Learning Platforms, Leadership Development, Stakeholder Consulting, Vendor Management, Training Facilitation

• Be responsible for all aspects of onboarding and training for ZoomInfo employees.
• Connect with the employees, igniting excitement about their learning journey with a high level of creativity and imagination.
• Help employees drive their careers forward with ZoomInfo.
• Facilitate training sessions for employees across the organizational structure, in accordance with established program protocols, to ensure immediate adoption and success while creating lasting impact.
• Document and track training, attendees, evaluations, notes, and follow-ups for monthly, quarterly, and annual reporting.
• Develop content for training programs and initiatives.
• Conduct needs assessments, gathering and defining objectives and expectations, developing training collateral, training facilitation, and post-session evaluation.
• Work cross-functionally across the organization to define and address skill gaps and create dynamic plans and programs that will close those gaps.
• Work proactively to identify training opportunities and leverage the set of skills and external resources to secure a positive result.

Skills: Employee Onboarding, Training Facilitation, Learning Engagement, Content Development, Needs Assessment, Learning Analytics, Cross-Functional Collaboration, Career Development

• Provide comprehensive learning and development plans to support the objectives and priorities of the business
• Implement new L&D practices, strategies, and projects
• Assist in the management of all paperwork and streamlining HR procedures effectively and efficiently
• Design and implement new and existing L&D projects to both instill best employment practices
• Coordinate and organise the set out plans and tangible deliverables that signpost key elements of the employee journey and lifecycle
• Lead and design, and then evolve a succession planning strategy for management to identify and track the development of its people to meet its future objectives
• Lead and design a competency framework, so it clearly sets out the core skills that are important to the organisation and how these skills will be developed and strengthened
• Lead on the design and then evolve a line manager and leadership development programme so the business can track the development of its line managers and leaders to meet its future objectives
• Work with HR management on the design and delivery of an upskilling program to improve the quality of talent
• Design the design of an online portal so line managers can access policies, toolkits, and best practices easily

Skills: Learning Strategy, L&D Implementation, HR Operations, Program Design, Employee Lifecycle, Succession Planning, Competency Frameworks, Leadership Development

• Identify training and development needs through job analysis, performance management, and regular consultation with managers and human resources colleagues
• Design and expand training and development programmes based on the needs of INTO and the individual
• Produce training materials for in-house courses
• Create and deliver a range of programmes using classroom, online, and blended learning
• Manage the delivery of training and development programmes and systems
• Amend and revise programmes to adapt to changes occurring in the work environment
• Monitor and review the progress of trainees through questionnaires and discussions with managers
• Support employees devise individual learning and development plans and development pathways
• Support employees and HR colleagues to solve specific learning problems, either on a one-to-one basis or in groups
• Manage INTO’s UK Apprenticeship opportunities and Levy spend, and work collaboratively with approved learning providers
• Keep up to date with developments in Learning and Development by reading relevant journals, going to meetings, and attending relevant courses
• Work collaboratively with the Employee Engagement and Communications team to ensure effective communication and to build employee engagement
• Support other ad-hoc projects and Organisation Development tasks

Skills: Training Needs Analysis, Program Design, Learning Delivery, Training Management, Learning Evaluation, Individual Development, Apprenticeship Management, Employee Engagement

• Create annual strategic goals for the platform and update senior leadership on progress at twice-annual L&D business reviews
• Become an expert on the functionality of both tools and stay up-to-date on the latest features, communicating them to the team
• Identify strategic opportunities to use the tools within current programs and partner with L&D team members on execution
• Manage all administrative needs related to the online learning platforms.
• Regularly update the L&D team website to be an accurate representation of the L&D portfolio and set up approaches to drive traffic to the website
• Run regular “opt-in campaigns” to assess who in the company is interested in supporting L&D initiatives, managing the tracker of who is involved, and equipping them with what they need to support the initiative
• Serve as team survey and analytics lead, setting standards for metrics and analysis of the programs and processes through the survey tool
• Build out a communication strategy for the continuous learning initiatives to ensure they are getting visibility and team members know what opportunities exist

Skills: Platform Strategy, Learning Platforms, Program Enablement, LMS Administration, L&D Communications, Engagement Campaigns, Learning Analytics, Change Communication

• Lead and implement innovative development strategies and effective learning programs.
• Collaborate with key stakeholders to ensure that L&D initiatives are aligned with individual and team needs.
• Strategize organizational priorities regarding diversity, inclusion, learning, and development
• Ideate and Design learning and development programs and materials, in partnership with the team
• Manage the delivery of the weekly Induction program (Orientation).
• Monitor and analyze the effectiveness of learning and development programs to create a culture of continuous development, by providing data and audits regularly to the Head of Learning and Development.
• Deliver selected training programs, including assisting with Club School and new openings
• Manage the monthly L&D Calendar and assist in the coordination of booking rooms for trainings and ensure the room setup is to Soho House standards.
• Ensure emergency procedures are rehearsed quarterly with attendance records, implemented, and enforced to provide for the security and safety of guests and employees

Skills: Learning Strategy, Stakeholder Collaboration, Inclusive Development, Program Design, Training Delivery, Learning Evaluation, Training Coordination, Compliance Training

• Reinforce and Promote Communication on L&D initiatives, including regular training calendar communications, prework and logistics requirements, and maintaining the training catalog
• Interact and work closely with Senior Leadership to determine specific training needs to align training goals with the overall sales and functional department objectives
• Develop and guide the creation of new course content after gaining a solid understanding of needs and connections to strategic objectives
• Work with and manage vendors to design, develop, deliver, implement, and assess training curricula independently and with vendors
• Manage learning management systems, including current and relevant content, training records, and implementation of training initiatives
• Demonstrate a strong and engaging presentation/facilitation presence, with the ability to listen and quickly adjust content to meet the needs of a diverse audience
• Create a dashboard and report on quarterly progress.
• Provide timely and accurate reporting to management regarding KPI’s.

Skills: L&D Communication, Training Needs Analysis, Content Development, Vendor Management, LMS Administration, Training Facilitation, Learning Dashboards, KPI Reporting

• Manage a team of professionals to ensure project success and effective delivery of solutions
• Engage stakeholders and internal partners
• Identify and recommend opportunities for process improvement and risk control development
• Provide tactical support in areas of learning related resource coordination, process, project management, and initiative development
• Make decisions and resolve issues regarding resources, objectives, and operations to meet business objectives
• Interpret and develop policies and procedures for functions with low to moderate complexity
• Collaborate with more experienced managers and Human Resources professionals to recommend learning solutions to improve talent development, individual engagement, and retention
• Manage allocation of people and financial resources for Learning and Development Consulting
• Mentor and guide the talent development of direct reports and assist in hiring talent

Skills: Team Leadership, Stakeholder Engagement, Process Improvement, Project Management, Decision Making, Policy Development, Talent Consulting, Resource Management

• Partner with the operational and functional leads to identify and understand the strategic L&D needs of the function, identify business-critical gaps in performance, and potential solutions
• Lead training programs across the country and customize specific courses regarding business requirements.
• Translate the business needs into specific requirements by identifying potential L&D solutions that will lead to improved performance.
• Evaluate options, risks, and costs versus benefits of various L&D solutions proposed and partnering for input and validation, and every aspect of the curriculum rollout, including identification of the skills of the future, needs analysis, design, delivery, and measurement
• Work with internal colleagues and external stakeholders to build simple, cost-effective, and best-in-class training and development solutions
• Ensure the implementation and sustainability of training and development programs, working with the local teams across the country, to ensure a simple and streamlined rollout of training programs.
• Reach out to the functional teams to see how locally the needs are addressed and ensure programs are aligned and anchored with the business.
• Establish learning programs for critical learning needs, consolidating and mapping out learning needs with a specific focus on the skills of the future, aligned to business priorities across all locations
• Inherit and develop the Graduate Program that will develop the capabilities of the future Engineering Leaders/experts to join
• Develop and execute project plans, timelines, milestones, and key measures for assigned deliverables and communications of the learning curricula.
• Manage vendor relationships, develop relationships with local resources for logistics planning, and provide support at the level.
• Develop and guide the network of learning professionals across, driving adoption of programs and processes
• Plan, enhance, and facilitate onboarding and integration activities regarding L&D, and leverage best practices.

Skills: Learning Needs Analysis, Program Leadership, Performance Consulting, Curriculum Design, Training Implementation, Stakeholder Collaboration, Vendor Management, Project Planning

• Establish a strong partnership with business clients/internal customers to continuously remain aligned with current business issues and opportunities, as related to learning and development.
• Actively assist in the communication, alignment, and implementation of learning and development-related initiatives across the Division, in support of DFS business goals and strategic objectives.
• Facilitate the understanding and delivery of global programs and strategies to the division team, as well as facilitate the communication of division needs to the Global Learning and Development team.
• Partner with key stakeholders to ensure proper orientation sessions are facilitated and coordinate the orientation schedule for all new managers.
• Supervise the quality of POS, Customer Service, and Product Knowledge training provided by the local teams.
• Serve as Master Trainer for Global and Group programs, training others to conduct programs and delivering training for Supervisory and Management programs.
• Assist in facilitating internal team strategy meetings for division/department heads. 
• Partner with the local teams to recognize coachable moments on the sales floor.
• Strategize with GMs/AGMs on recognizing opportunities to enhance the delivery of Unforgettable Service.

Skills: Business Partnership, L&D Alignment, Global Program Delivery, Orientation Coordination, Training Quality, Master Facilitation, Coaching Support, Service Excellence

• Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.
• Develops long-range learning, development, and human performance strategies to implement the vision.
• Be responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement.
• Trains managers to train their employees in the needed skills area.
• Trains and assists Planning Committee members to conduct management development programs and blended learning programs for their direct reports.
• Works with hotel management to identify performance gaps through the analysis of Glitch Reports
• Facilitate learning programs for managers and employees
• Consults with managers to determine solutions to needs and implement change initiatives

Skills: Learning Strategy, Performance Consulting, Trainer Development, Manager Training, Blended Learning, Needs Analysis, Training Facilitation, Change Implementation

• Manage the development, design, and overall implementation of new and ongoing development initiatives and training programs
• Plan, organize, and direct all skills training for individuals and groups to ensure all individuals are keeping up to date with all skills
• Design, develop, and run skills gap assessments with employees to ensure individualized training plans are created
• Assist employees with maintaining and improving their job skills
• Assist in setting up individualized training plans to strengthen employees’ existing skills or teach new ones
• Build a training portal and a learning management system (LMS)
• Contribute to company culture by fostering communication and cooperation between departments and leadership team members
• Assess the effectiveness of programs and recommend adjustments
• Implement effective methods to educate, enhance performance, and recognize performance
• Assess company-wide developmental needs and drive training initiatives by identifying/arranging suitable training solutions

Skills: Program Management, Skills Training, Skills Assessment, Individual Development, Training Plans, LMS Development, Learning Evaluation, Performance Improvement

• Define standards around content structure, upload, storage, ownership, updates, and lifespan.
• Develop, build, and maintain a content owner admin community and strategy to ensure accuracy of all LMS content across all departments.
• Serve as the primary point of contact between different system admins, IT, and Absorb.
• Train and monitor all LMS admins on system usage and content standards, and provide subject matter expertise to support the Absorb LMS.
• Support and management with onboarding of new user groups, system, and other learning platform integrations in partnership with IT.
• Documents processes or contributes to user manuals.
• Develop and maintain LMS best practices and operating procedures documentation.
• Be responsible for system and software testing as it relates to both updates to the current LMS as well as the testing of 3rd party software and content in preparation for upcoming integrations.
• Manage technical integrations between platforms to support ease of administration.
• Perform needs analysis and consultation on LMS requests, making recommendations and providing solutions based on the scope of the LMS’s capabilities and the standards put in place by ClinOps.
• Perform day-to-day functions, maintenance, and troubleshooting of the LMS.
• Be responsible for regular QA of course assets before and after publication in the LMS.
• Manage LMS capabilities such as reporting, feature discovery and implementation, learner management, course deployments, etc.
• Serve as the subject matter expert for all related LMS questions and needs
• Fully understand current LMS capabilities with breadth and depth while staying on top of new updates and functionality that can improve user experience.
• Administer communications through the LMS, including automated notifications and reminders.
• Assist with training program initiatives, including course design and training development.

Skills: LMS Administration, Content Governance, Systems Integration, LMS Consulting, Technical Support, Quality Assurance, Learning Analytics, Training Development

• Design, develop, and implement a range of learning solutions
• Manage leadership and professional development programs
• Bring a point of view on how to further develop skills and existing learning programs
• Facilitate in-person and virtual learning sessions, adopting various techniques across professional, business, and team-building topics
• Consult with key stakeholders, both internal and external, to provide a range of learning solutions
• Conduct learning debriefs and coaching sessions with learners
• Provide the input and expert advice for learning solution design
• Collaborate with leaders to identify and analyse the training needs for their teams
• Deliver training programs aligned to business requirements
• Foster a positive learning culture and standard within the firm

Skills: Learning Design, Program Management, Skills Development, Training Facilitation, Stakeholder Consulting, Learning Coaching, Needs Analysis, Learning Culture

• Develop and enhance training procedures, guides, and materials for various departments.
• Connect with a full spectrum of employees with diverse skills and career paths within CAPITAL.
• Seek employee sentiment regarding program effectiveness through surveys and other feedback channels.
• Create a continuous learning environment while motivating and training others in an enthusiastic way.
• Focus on achieving results aligned with the big picture of the organization and its strategic goals.
• Understand that every day may be different from the next when overseeing multiple/simultaneous projects.
• Make confident decisions, focusing on implementing practical and timely solutions.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team
• Maintain accurate records of leadership training activities and participant information

Skills: Training Development, Employee Engagement, Learning Evaluation, Learning Culture, Strategic Alignment, Project Management, Decision Making, Training Records

• Develop and implement learning programs to ensure the training programs cover cross-functional, dynamic operational business groups
• Design e-learning courses, career plans, workshops, and more
• Collaborate closely with HR leaders and business stakeholders to determine learning direction in alignment with people strategy
• Proactively engage with external vendors to explore new, innovative training programs
• Design metrics to evaluate the effectiveness of the programs and continue to fine-tune and improve to ensure the best practice is delivered
• Track proven record, consolidate data and report, and provide updates to the management team
• Solve more complex problems while enhancing their technical skill sets.
• Lead a technical skills needs assessment with senior leaders in engineering, product management, design, and data functions to identify the highest priority skills gaps within the organization
• Develop a comprehensive technical upskilling strategy, inclusive of training, development experiences, peer-to-peer coaching, expert advisory cohorts, and other learning methodologies
• Build and optimize partnerships with key technology learning vendors
• Serve as an organizational change agent, closely aligned to the broader transformation and technology modernization strategy
• Own the running of all UK programmes, from induction training courses to leadership training.
• Liaise with key departments, including Sales, IT, Talent Acquisition, and HR, to ensure full engagement of the L&D programmes

Skills: Learning Program Design, E-Learning Development, Stakeholder Collaboration, Vendor Management, Learning Analytics, Technical Upskilling, Needs Assessment, Change Leadership

• Lead the L&D function to deliver development programs to meet business growth
• Assist with developing contemporary and scalable group-wide development programs
• Use people data and consult with key stakeholders to provide analysis to identify skills gaps and opportunities for continuous improvement.
• Evaluate new and innovative strategies and programs, best practices in organisational learning and development, identifying and recommend the application of new approaches and techniques.
• Embed learning frameworks in new and existing development programs
• Optimise digital e-learning technologies for scalable delivery
• Build relationships, consult, and collaborate with cross-functional leaders to develop and implement meaningful learning and development programs
• Manage, market, conduct, and facilitate the delivery of learning programs and processes
• Support others in implementation and ensure consistency, accuracy, and quality of training.
• Establishes the learning strategy for the LAC region.
• Manage the design and implementation of a performance evaluation and feedback system to measure the effectiveness of learning programs that meet or improve business objectives.
• Lead the implementation and evolution of a regional Learning Management system to create digital learning experiences for all partners
• Set a clear direction for L&D and, together with colleagues, decide on short and long-term actions.
• Enable and encourage learning in people’s everyday worklife.
• Build internal learning networks or mentorship.
• Develop, deliver training, and identify which partners to work with.
• Align systems and processes to enable a great learning experience
• Follow up on learning targets and use feedback

Skills: L&D Leadership, Learning Strategy, Skills Analysis, Program Innovation, Digital Learning, Stakeholder Collaboration, Learning Evaluation, Mentorship Development

• Prior experience in a managerial role (business/training)
• Experience in designing training materials.
• Proven ability to foster mentoring relationships and to drive continuous development of employees and managers
• Experience in content creation, maintenance of training processes, and the successful development of training and development programs
• Experience in coordinating, implementing, and managing projects that deliver on time and within budget.
• Ability to develop strong professional relationships at all levels of interaction and across functional teams
• Outstanding communication skills and ability to influence and work effectively with various business partnerships
• Sharp business acumen and strategic thinking
• Strong project management skills to support driving cross-company initiatives
• Solid knowledge of effective learning and development methods, as well as e-learning platforms and practices

Qualifications: BA in Human Resource Management with 8 years of Experience

• Experience working in a managerial capacity as a learning or training manager.
• Experience in adult education or a similar environment.
• Experience in hotel operations, luxury hospitality or other service environments
• Experience managing in diverse cultures.
• Excellent emotional intelligence and interpersonal skills
• Excellent communication skills
• Strong instructional design skills
• Strong analytical and critical thinking skills (i.e., ability to identify when training is the actual solution and provide)
• Up-to-date knowledge on L&D methods
• Proven ability to design and deliver in-house training
• Excellent communication and presentation skills

Qualifications: BA in Education with 10 years of Experience

• Ability to upskill for a digital world and technology trends, an openness to learning new tools, and adapting how to work
• Demonstrated commitment to valuing different people and perspectives and working alongside diverse people and perspectives
• Strong consulting skills, ability to communicate effectively both orally and in writing, and maintain collaborative relationships with staff at all levels
• Strong project management, problem-solving, and interpersonal skills
• Understanding of the strategy and priorities of the business and how they translate into L&D priorities
• Ability to exercise judgment and ensure appropriate involvement of stakeholders
• Ability to use logic, creativity, and innovation when developing solutions to problems, taking into account any potential client impact
• Ability to manage and prioritize multiple projects and work towards tight deadlines, including last-minute changes, and alignment of resources to ensure priorities are met
• Understanding of adult learning theory, learning needs, and performance gap analysis, instructional design, development, and implementation, and assessment/evaluation of learning.
• Supervisory and facilitation skills
• Ability to work with technology and/or learn new software
• Experience in sales or training role, equivalent experience.
• Experience working in a project, results-driven, or field engagement type role

Qualifications: BS in Organizational Psychology with 9 years of Experience

• Excellent knowledge of effective best practice learning and development methods/techniques
• Proven experience in using and implementing e-learning platforms and learning management systems
• Excellent project management skills.
• Ability to strategically and operational Learning and development program management
• Experience in managing costs and ensuring ROI
• Ability to build rapport and robust relationships at all levels
• Experience of senior stakeholder management
• Ability to build rapport with employees and managers
• Ability to communicate clearly and persuasively at all levels of the organization
• Deep insight and a thorough understanding of the business environment/industry in which the business operates
• Strong people manager and leader with demonstrable ability to coach and develop team members.
• Ability to multitask, prioritize, and work in an extremely fast-paced environment.
• Excellent written and spoken English.
• Excellent skills with Microsoft Office packages

Qualifications: BA in Communication Studies with 12 years of Experience

• Experience in developing Training Needs Analysis, Training Strategy, and Plans to demonstrate training approach, including risk and issues.
• Demonstrated experience in designing, developing, and delivering blended learning solutions, including videos, virtual content, and face-to-face training for programs.
• Experience in developing and executing training solutions and plans across a range of stakeholder groups.
• Strong interpersonal skills, including an ability to build and manage relationships quickly.
• Experience in the delivery of learning and/or coaching
• Experience in a learning and training development role.
• Advanced skill level in Articulate 360 suite and Adobe Creative suite.
• Certificate IV in Training and Assessment and other relevant tertiary qualifications
• Excellent reading, writing, and oral proficiency in the English language
• Proficient in MS Excel, Word, and PowerPoint

Qualifications: BS in Business Administration with 7 years of Experience

• Experience developing e-learning modules, reference materials, and other creative assets
• Keen understanding of development and design roadmaps of standardized learning processes, procedures, and templates
• Experience developing and executing a learning evaluation strategy that measures the business impact of knowledge and skill transfer
• Exceptional ability to develop multiple projects with minimal oversight, in a fast-paced, ambiguous environment
• Ability to identify gaps and recommend solutions to improve learner retention and optimize job performance
• Familiar with best practices in behavioral and cognitive sciences
• Familiar with industry-standard authoring tools, including Storyline, Rise, Adapt, and Captivate.
• Experience in product marketing and communications expertise in driving global programs

Qualifications: BA in Sociology with 5 years of Experience

• Experience in a corporate environment
• Experience in program management or training 
• Experience managing multiple and complex projects, responsible for meeting deadlines, reporting progress and impediments to stakeholders and senior leadership, measuring success based on business goals and metrics.
• Strong relationship management skills with an ability to build trust and credibility with senior stakeholders
• Strong data acumen with the ability to leverage data and insights to drive and influence decisions
• Ability to thrive in a fast-paced environment and work with urgency
• Goal-oriented self-starter and able to flex to changing business needs and priorities
• Ability to maintain a global mindset with a strong collaboration approach with peers and stakeholders
• Experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms

Qualifications: BS in Training and Development with 6 years of Experience

• Professional expertise backed by substantial experience in L&D (Training and Development)
• Knowledge of theories and practices regarding organizational development, training, and learning
• Ability to identify and communicate which learning and development initiatives may impact in different situations
• Skills and experience in the planning, implementation, and monitoring of learning and development tools
• Strong organization and planning skills
• Strong leader with the skills and aptitude to motivate and inspire people, highly engaging and empathetic
• Ability to work by objectives
• Competencies and experience in Project Management
• Analytical skills and data analytics competencies 
• Ability to carry out analyses on the performance of training programs while drawing insights that lead to their improvement, and formulating lasting solutions and the development of new strategies.
• Ability to utilize innovative practices to achieve outcomes of learning and talent development programs
• Excellent interpersonal and collaboration skills
• Strong problem-solving skills

Qualifications: BA in Adult Learning and Education with 9 years of Experience

• Extensive knowledge of Gartner products and services and the Global Services and Delivery organization.
• Experience in a client service role or in a training role that focused on delivering training to a client services team.
• Experience working with senior leadership and influencing without authority.
• Ability to evaluate needs and present effective solutions to business unit partners
• Strong communication skills (both verbal and written) and interpersonal skills to effectively interact with all levels of associates on various subject matters and to convey knowledge and ideas in a logical, interesting, and engaging manner to others.
• Project management experience with the ability to prioritize competing projects and initiatives
• Strong strategic thinking, prioritization, and problem-solving skills
• Ability to motivate, influence, and coach individuals who do not have a direct reporting relationship to drive change
• Knowledge of proven training approaches, as well as the technology to support training programs
• Excellent organization skills, time management, and task flexibility with the ability to change priorities.
• Solution-oriented mindset, with the ability to understand how to manage priorities of multiple stakeholders and always look for a win-win solution
• Experience with learning Management System, learning technology, and survey software

Qualifications: BS in Industrial–Organizational Psychology with 10 years of Experience

• Experience working in an L&D Manager, Training Manager, or other relevant position
• Significant experience with effective learning and development methods
• Experience in project management and budgeting
• Good knowledge of e-learning platforms and practices
• Practical experience with MS Office and Learning Management Systems (LMS)
• Strong communication and negotiation skills٫ with a good ability to build relations with employees and vendors
• Strong organizational skills with business-oriented thinking
• Multi-national Company experience.
• Business-level language skills in English and Japanese

Qualifications: BA in Liberal Studies with 7 years of Experience

• Work experience in a similar function for a multi-national company as HR Development and Training Partner
• Experience in the SSC environment and fast-paced organizations
• Ability to focus on the customer, understanding HR strategy, understanding the business, its value chain, and key processes
• Ability to sell HR solutions to the business, trusted advisor, small group facilitation, coaching skills, project input, and delivery
• Customer-oriented, approachable, and strong interpersonal skills, basic coaching skills
• Excellent organization and problem-solving skills
• Confident, creative, and collaborative within the team
• Strong written and verbal communication skills, presentation, and facilitation skills with employees and small groups
• Ability to support innovation and support the development of new ideas, approaches, and methods
• Understanding of the overall strategy and its relevance for tasks
• Ability to build sound arguments, has a clear opinion, and conveys ideas to the point

Qualifications: BS in Leadership Studies with 5 years of Experience

• Experience in designing learning curriculum and programmes with a global audience and using multiple learning delivery approaches to meet the varying needs of the organisation.
• Be able to bring the latest thinking in L&D to the agenda.
• Experience in managing a learning management system, e.g., SAP SuccessFactors.
• Ability to analyze with a comprehensive understanding of the process of evaluation of L&D activity, including return on investment.
• Experience of partnering with external L&D global providers.
• Capable of leading from the front in setting L&D standards for the business.
• Be able to see the big picture across the organization and turn vision and plans into operational and practical reality.
• Credible and engaging, able to form strong relationships with leaders, senior managers, and experts across the organisation.
• Be able to network and influence people across the organisation with strong consultative and facilitation skills, and problem-solving skills.
• Adaptable and resilient, the role operates in a changing environment with a high work volume.
• Experience in assessment/development programmes.
• Coaching qualification or StrengthsFinder coach certification.
• Financial management/budget expertise.
• Experience in the area of talent, diversity, and engagement practices.

Qualifications: BA in Psychology with 12 years of Experience

• Experience in Learning and Development/Training
• Experience creating a framework for assessing, measuring, and tracking L&D programming success
• Experience developing learning programs
• Outstanding interpersonal skills and excellent communication style
• Superior written and verbal communication and comprehension skills
• Strong PowerPoint and Excel skills
• High level of professionalism and strong presentation capabilities
• Ability to maintain an upbeat and enthusiastic attitude, even under pressure
• Demonstrates commitment to fostering a highly supportive and collaborative workplace culture
• Experience working closely with customer support teams
• Familiarity with CX performance metrics, including CSAT (Customer Satisfaction), Response Time, Resolution Time, and Quality Accuracy

Qualifications: BS in Management with 6 years of Experience

• Leadership/regional L&D management experience.
• Be able to perceive areas of learning and development needs and recommend processes and programs.
• Be able to develop and implement the learning process necessary to identify learning needs, develop solutions, and evaluate results.
• Experience creating and delivering content both virtually and blended
• Ability to act as the liaison to universities, professional groups/societies, MOOCs, and vendors to ensure the continual improvement of the programs and services offered.
• Must have a thorough understanding of the Steelcase organization, structure, and various levels of management with a specific orientation toward process development strategies.
• Strong collaboration and verbal/written communication skills with the ability to build and maintain internal and external networks, coupled with the ability to work across multiple cultures, languages, and business models.
• Be able to seek and share the latest thinking, ideas, and informational concepts.
• Be able to identify opportunities, successes, and failures quickly and thoughtfully act upon them.
• Experience in learning and development functions in sizable companies
• Proficient in MS Office, including Microsoft Word, Excel, and PowerPoint
• Good command of English, Cantonese, and Mandarin

Qualifications: BA in Learning Sciences with 12 years of Experience

• Proven experience as an L&D Manager, Training Manager, or similar in the renewables sector or a similar industry
• Knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices
• Experience in project management and budgeting
• Proficient in MS Office and Learning Management Systems (LMS)
• Excellent communication and negotiation skills, sharp business acumen
• Ability to build rapport with employees and vendors
• Professional certification (e.g., CPLP)
• Ability to be flexible and travel to sites

Qualifications: BS in Instructional Design and Technology with 8 years of Experience

• Strong personal commitment to the mission, vision, goals, and values of VEIC.
• Progressively responsible experience in talent management, training and development, or a relevant field.
• Proven experience with the design and implementation of effective training and development programs
• Strong knowledge of learning and development methodologies, formal design and development approaches, adult learning best practices, and industry training technologies used to deploy, maintain, and monitor learning.
• Ability to build strong partnerships and influence, motivate, and educate senior leadership, peers, and stakeholders.
• Ability to manage time effectively, organize work in actionable plans, and exercise broad, independent, and good judgment.
• Ability to effectively implement and manage training programs, learning initiatives, and skill/behavior development projects.
• Strong and creative leadership skills with demonstrated ability for exceptional teamwork, negotiation, and change management.
• Must foster an environment that demands a high degree of teamwork and collaboration.
• Demonstrated ability to be organized, detail-oriented, accurate, and able to handle multiple tasks and competing priorities.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent written and oral communication skills, including strong facilitation skills.
• Proficiency in PowerPoint, Outlook, Word, and Excel.

Qualifications: BA in International Studies with 10 years of Experience

• Experience in organizational development and/or effectiveness roles with large, complex organizations.
• Certification in individual or team assessment
• Demonstrated proficiency using authoring tools such as Articulate to develop and execute course materials.
• Ambitious self-starter with a solutions-based orientation and elevated ability to execute independently.
• Demonstrated high proficiency in designing, executing, and assessing interventions to enhance individual, team, or organizational performance, including organizational change, leadership development, management programs, and talent review processes.
• Strong business acumen, ability to link/translate business performance needs to leadership/organizational effectiveness, and proven track record of driving business results.
• Excellent intrapersonal and communication skills that demonstrate the ability to work with people at all levels, from individual contributors to senior-level executives.
• Excellent strategic thinking, systems thinking, and partnering/consultative skills.
• Commercially minded and able to speak the language of the business
• Strong, engaging individual with the ability to influence at a Senior Level
• Passionate about learning and talent, proactively using best practice and insight, keeping up to date with the latest trends

Qualifications: BS in Human Services with 12 years of Experience

• Experience in human resources, in Talent, L&D, or as an HRBP with proven experience running programs in these fields.
• Experience in a global environment supporting multi-national client groups and across different cultures.
• Experience designing and delivering high-impact programs, including learning, talent, and culture initiatives
• Experience delivering projects for large, global, cross-functional audiences
• Experience effectively partnering with HR and business teams to build effective HR or talent programs and strategies
• Depth and breadth of experience as a generalist and/or specialist with depth of skill and experience in Talent Management and/or Learning and Development.
• Previous project Management experience.
• Track record of leading highly effective initiatives that have resulted in building improved organizational capability.
• Experience in supporting multinational client groups across different cultures.
• Written and oral English fluency.
• Expertise in Learning and Development methodologies, technologies, processes, and strategies.
• Ability to actively connect with the business and align the learning strategy and learning needs to the business’s short, medium, and long-term goals.
• Demonstrated track record of developing, designing, and delivering high-quality and high-impact solutions that support business priorities and build organizational capability.
• Excellent interpersonal and communication skills, ability to connect and communicate with multiple stakeholders at all levels in the organization, creating a trustful environment.
• Be able to anticipate, embrace, and enact change.
• Ability to influence without authority, think proactively, and function independently.
• Demonstrated ability to plan, organize, and manage the flow of business processes.
• Ability to identify and execute ways to continuously improve processes.

Qualifications: BA in Workforce Education and Development with 11 years of Experience

• Designing and conducting training for diverse audiences or equivalent experience
• Broad knowledge of adult learning theory, instructional design principles, and needs analysis.
• Proficient in technology, including Learning Management Systems, video authoring tools, and hosting/facilitating virtual events through platforms like MSTeams and Zoom.
• Exceptional writing and communication skills.
• Excellent project management and organizational skills to meet overlapping deadlines and deliver quality results.
• Strong facilitation and group engagement skills.
• Basic skills in training applications such as Adobe Captivate, Camtasia, Articulate, or similar products.
• Insurance industry training experience
• Ability to evaluate and research training options and alternatives
• Ability to design and implement effective training and development
• Extremely proficient with Microsoft Office Suite and related software programs

Qualifications: BS in Behavioral Science with 6 years of Experience

• Experience in digital learning design and/or curriculum design, e.g., such as e-learning, video-instructor-led training, or instructor-led-training.
• Ability to established track record in implementing L&OD initiatives and projects.
• Proven ability to successfully initiate and oversee complex projects of small and large scale.
• Ability to collaborate, influence, and effectively challenge leaders, peers, and colleagues in a matrix environment.
• Ability to work effectively in ambiguous situations and demonstrated resilience, adaptability, and commitment during times of change.
• Excellent presentation, communication, facilitation, and classroom delivery skills.
• Passion to help individuals, teams, and the company to be more effective through L&D.
• Experience and/or certification in coaching
• Exposure to the banking, financial services, and fintech industries
• Excellent verbal and written communication skills
• Highly demonstrated presentation skills

Qualifications: BA in Social Work with 8 years of Experience

• Progressive experience in training, training program development, or instructional design
• Previous campus operations experience
• Experience in training acumen, engagement, and leadership, including interaction with C-level leaders
• Possess detailed knowledge of the admissions, enrollment, career services, and general operations functions within a Career Technical Education school
• Proven experience integrating and transforming traditional training methods into more modern, digitally-enabled solutions
• Proven track record in creating professional development strategies, goals, and programs
• Intermediate experience with Microsoft Office Systems
• Experience managing training budgets and vendors
• Working knowledge of educational technology, such as Campus Plus Vue
• Excellent team player who likes to work with others in virtual teams (business, HR, vendors)
• Excellent project management experience, managing multi-disciplinary projects
• Ability to expand the area of expertise to other human capital domains.
• Experience in learning management and strong HR expertise.

Qualifications: BS in Information Technology Training and Development with 9 years of Experience

• Learning and Development experience, both in curriculum design and facilitation, ideally within a fast-paced, growth environment
• Outstanding communication, listening, and presentation skills, comfortable in a room or presenting content digitally
• Ability to quickly and efficiently synthesize and deliver information in digestible ways
• Strong understanding of adult learning principles, with a demonstrable track record of success in developing, delivering, measuring, and improving L&D programs
• Experience with content development, leveraging Learning Management Systems (LMS) and authoring/curriculum development and management tools
• Strong understanding and interest in engaging in the intersection of DEI work with managerial leadership training in trying to foster team environments that are diverse, inclusive, and psychologically safe
• Experience with and/or exposure to eLearning tools such as Captivate, Schoox, Articulate
• Demonstrated ability in designing, developing, and delivering contemporary learning solutions that utilise best practice methodology and technology to deliver value to individuals and the business via virtual live learning, workshops, self-paced, leader-led, and online learning
• Experience working with LMS, process improvement, and systems efficiency
• Excellent verbal and written communication skills and the ability to communicate effectively with a variety of stakeholders.
• Practiced L&D Professional with Instructional Design experience

Qualifications: BA in English with 7 years of Experience

• Proven expertise in leadership development
• Background in Health and Safety/Regulatory training
• Ability to manage and develop an online Learning Management System
• Ability to successfully lead projects, managing external suppliers
• Proven ability to influence senior leaders
• Experience working collaboratively with other teams across a broad, diverse business
• Solid professional experience in the field of L&D (e.g., in a similar position, in a strong learning environment)
• Good analytical and problem-solving skills, think critically, and dare to question existing practices.
• Hands-on mentality and are flexible to adapt easily to changing environments.
• Excellent coach, able to guide and motivate a small team.
• Sound professional knowledge of English, Dutch, and/or French, and have an excellent knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook, …).

Qualifications: BS in Organizational Leadership with 9 years of Experience

• Experience in talent development program design, development, and delivery.
• Experience leading and driving leadership development programs across diverse and enterprise-wide audiences
• Experience with evaluation methodologies, analytics, and reporting.
• Demonstrated ability to manage projects, including developing project plans, communicating changes and progress, and completing projects on time and within budget.
• SHRM-CP, SHRM-SCP, or ATD certification
• Proven ability to build and maintain good relationships with all stakeholders
• Ability to lead by example, believe in a strong team culture, and set the scene for high performance
• Strong working knowledge of the industry standards and appropriate training materials
• Excellent emotional intelligence and interpersonal skills

Qualifications: BA in Public Administration with 10 years of Experience

• Experience with training development programs
• Healthcare, medical device, pharma, or DME sales experience/knowledge
• Excellent communications skills
• High-level understanding of key markets and business environment
• Strong interpersonal skills, ability to lead cross-functionally without direct reports
• Strong cross-functional and team leader who develops, mentors, and coaches others
• Energetic and action-oriented with an ability to create excitement around a compelling vision in a collaborative, team-oriented fashion
• Ability to cut through complexity and ambiguity, prioritize effectively, set clear goals, and operate in an agile fashion
• Expertise and proven ability to design and deliver innovative and accelerated learning and talent initiatives
• Knowledge of best-in-class approaches to address capability gaps through learning and talent solutions, including demonstrable ROI
• Ability to build good relationships with all levels of the company, including managers, employees, and vendors
• Familiar with e-learning platforms and practices
• Knowledge of effective learning and development methods

Qualifications: BS in Hospitality Management with 8 years of Experience