LEARNING AND DEVELOPMENT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jan 19, 2026 - The Learning and Development Manager leads the design and delivery of organisation-wide L&D programmes, backed by accredited training expertise and broad HR experience across sectors. This role requires strong skills in needs analysis, HR systems, and creating innovative, agile learning strategies that support effective and commercially aligned decision-making. The manager also thrives in fast-paced settings, communicating clearly, managing competing priorities, and motivating employees through confident facilitation and adaptive leadership.

Essential Hard and Soft Skills for a Standout Learning and Development Manager Resume

  • Needs Analysis
  • Instructional Design
  • Training Delivery
  • LMS Management
  • Curriculum Development
  • Digital Learning
  • Program Evaluation
  • Talent Development
  • Budget Management
  • Learning Strategy
  • Stakeholder Engagement
  • Leadership Coaching
  • Team Collaboration
  • Communication Skills
  • Change Management
  • Coaching Facilitation
  • Talent Partnering
  • Problem Solving
  • Cultural Awareness
  • Learner Motivation

Summary of Learning and Development Manager Knowledge and Qualifications on Resume

1. BA in Human Resource Management with 8 years of Experience

  • Experience in learning and development management
  • Experience partnering with managers to deliver HR solutions
  • Excellent written and verbal English and Vietnamese skills
  • Strong project management and process development skills
  • Highly computer literate with proficiency in MS Office and related training design tools
  • Good consulting, organizing, and influencing skills
  • Confident and dynamic public speaker, able to communicate and interact effectively with all levels.
  • Strong interpersonal skills with the ability to build constructive, deferential working relationships
  • Strong strategic and creative mindset

2. BS in Psychology with 10 years of Experience

  • Experience in an in an L and D/OD role to include the successful delivery of L and D strategies and plans.
  • Excellent IT skills with experience in providing front-line support of technical platforms and educational technologies such as MS Office, online portfolios, web conferencing tools, multimedia applications, and eLearning authoring tools.
  • Experience in the delivery of remote access L and D initiatives
  • Experience of management of L and D budgets and reporting on expenditure.
  • Demonstrable skills and knowledge of eLearning/Educational Technologies.
  • Good working knowledge of technical platforms such as MS Office, online portfolios, web conferencing tools, multimedia applications, and eLearning authoring tools.
  • Instructional design skills and an understanding of instructional design methods.
  • Excellent communication skills, oral, written, and presentation, including the ability to explain technical issues clearly to people at all levels of technical and academic knowledge.
  • Experience in support and administration of a Virtual Learning Environment (VLE)
  • Experience in providing training to key stakeholders in learning technologies
  • Experience in facilitating talent management programmes.
  • Previous relevant experience and knowledge of the healthcare sector, particularly private healthcare

3. BA in Education with 7 years of Experience

  • Certificate in Learning and Development Practice or equivalent
  • Experience in training, programme development, and delivery
  • Experience in delivering a proactive HR service in a variety of different sectors
  • Strong learning and development experience to include planning and coordinating key L&D activities as well as designing and implementing new L&D practice, strategies, and projects.
  • Strong generalist experience, including on organisational projects, initiatives, and new ways of working
  • Experience Of Skills Audits And Training Needs Analysis
  • Experience of using recognised HR Software/Database information systems and using these to promote agile, online working practices.
  • Strong business sense, be commercially minded
  • Possess business and financial acumen to enable sound management decision-making for the organisation
  • Confident, articulate, and clear communication skills (verbal and written) with strong facilitation and presentation skills
  • Strong initiatives and think of new ways of working, adaptable to changing demands
  • Ability to working to tight deadlines and manage conflicting priorities, ensuring deadlines are met under pressure
  • Be able to motivate training groups as well as the employees
  • Experience in a very fast-paced small HR Team

4. BS in Business Administration with 6 years of Experience

  • Solid experience in Global HR in multi country environment
  • Experience in HRD/HR Planning/Training or equivalent.
  • Fast learner who understands on-the-ground working procedures and team dynamics to come up with tailored solutions
  • Spoken and written English skills of business level or higher are recommended
  • Proven analytical skills and ability to execute to support the company’s business objectives
  • Passion for communicating, negotiating, and developing close relationships with people
  • Ability to adapt quickly to the fast-paced working environment
  • Strong self-motivation and willingness to learn and deal with new industries
  • Capability to handle multiple tasks with great time-management skills and responsibility
  • Prior experience with training/adult learning and facilitation
  • Experience in Learning and Development Consulting

5. BA in Organizational Leadership with 8 years of Experience

  • Working experience in learning and development, including a managerial position
  • Prior experience in hospitality
  • Knowledge of the ability to operate computer equipment
  • Experience in employee engagement, employer branding, and onboarding
  • Ability to read, speak, and write English
  • Understand and be familiar with the quality standards and service standards of the hotel
  • Reasonable cost analysis and cost management skills
  • Highest level of integrity and transparency
  • Strong interpersonal and relationship-building skills to work with cross-functional teams and vendors’ delivery men
  • Reasonable problem-solving, decision-making, and conflict resolution skills

6. BS in Training and Development with 9 years of Experience

  • High verbal, written, and comprehension English language proficiency, as well as facilitation in front of a small group.
  • Experience as a first-line manager in training
  • Sales experience in the pharmaceutical industry
  • Experience in a field training role, Sales Management role, or Product Management role
  • Experience in the development of effective Salesforce training for product launches
  • Experience in the use of adult and blended learning strategies and solutions
  • Experience in the design and production of technical/skills-based training manuals/tools
  • Excellent software skills
  • Ability to lead cross-functional teams within the LOC
  • Experience in managing people, training delivery, and training facilitation
  • Certificate IV in Training and Assessment

7. BA in Communications with 5 years of Experience

  • Ability to communicate with all levels of the organisation
  • Ability to deliver Learning and Development programmes to a high quality
  • Understanding of learning tools, including instructor-led, workshop, group, on-the-job learning, and online and mobile learning.
  • Knowledge of Franklin Covey programmes
  • Strong influencing and negotiation skills
  • Energy and enthusiasm to motivate and engage others
  • Strong organisational and administrative skills
  • Proficient in the use of the Microsoft Office programs
  • Ability to develop appropriate learning interventions and course content for training programs
  • Ability to write training material for use by others

8. BS in Industrial-Organizational Psychology with 8 years of Experience

  • Experience in managing Learning and Development delivery for international audiences across multiple functions
  • Experience of how Learning and Development supports the achievement of business strategy and goals in the hospitality or service-related industry
  • Fluent in Business Level English, written and spoken
  • Strong capability in Microsoft Office applications
  • Ability to actively seek opportunities to build and strengthen relationships across the business
  • Ability to manage and execute multiple projects with competing priorities
  • Ability to lead and develop individual team members
  • Be able to travel internationally
  • Knowledge of instructional design, development, and deployment of Learning and Development initiatives, including evaluation processes
  • Good communication at different levels/age groups within and outside the departments
  • Excellent reading, writing, and oral proficiency in Chinese (Putonghua) and English language and communication skills

9. BA in Sociology with 10 years of Experience

  • Strong background in talent and leadership development
  • Competent in all aspects of the training cycle, including training needs analysis, design, delivery, and evaluation
  • Experience in the use of psychometric testing tools
  • Experience leading and delivering L&D change projects
  • Excellent communicator with the ability to influence key customers and stakeholders at all levels
  • Experience in leading and coaching others
  • Must be well-versed in learning theories and instructional design methodologies
  • Must be experienced in multi-unit operations
  • Exceptional verbal and written communication skills
  • Strong cross-functional relationship builder and communicator
  • Experience in content creation, developing training programs, and materials
  • Strong presentation and facilitation skills with a range of audiences and levels of experience

10. BS in Management with 8 years of Experience

  • Experience in human resource development, counseling, and new program/curriculum development and implementation in a corporate setting
  • Strong presentation and teaching/facilitation skills.
  • Excellent communicator, upbeat motivator, relates relevant stories, applies adult learning concepts, and can tailor audience messaging to varied levels.
  • Strong scheduling, organizational, and project management skills.
  • Strong attention to detail.
  • Proficiency in creating a clear vision and message.
  • Leadership skills and proficiency in administering academic support programming
  • Must have excellent conflict resolution, business management, and human relations skills.
  • Ability to plan and work independently, demonstrating a high degree of initiative, follow-through, and project completion.
  • Must have a high level of integrity and emotional intelligence
  • Strong teamwork, cross-group collaboration, and a commitment to building a shared voice
  • Superior time management skills and the ability to produce high-quality work involving analysis, problem-solving, organization, and writing skills
  • Ability to manage and organize multiple priorities simultaneously
  • Strong computer skills, including Microsoft Office Suite, Adobe Photoshop, and the Internet

11. BA in Learning Sciences with 7 years of Experience

  • Working experience in the Learning and Development field, while equipped with managerial or supervisory experience 
  • Strong team player with the ability to work independently
  • Ability to present information to all levels of colleagues proficiently and effectively
  • Excellent communication skills in both English and Cantonese
  • Confident and strong ability to build relationships
  • Culturally sensitive, self-motivated, well organised, and detail-minded at work in a fast-paced and dynamic environment
  • Proficiency in PowerPoint, Word, Excel, and any Chinese input method
  • Strong communication and collaboration skills
  • Experience in managing the budget and related administration
  • Experience with LMS implementations
  • Ability to deliver and develop learning activities that cover a variety of skills and knowledge areas

12. BS in Educational Technology with 8 years of Experience

  • L&D experience, experience within the financial industry
  • Excellent interpersonal and communication skills with a great command of Chinese and English
  • In-depth knowledge of all aspects of training and development, including learning needs analysis, programme development, and evaluation
  • Knowledge of banking products and services
  • Experience in using varied systems for design, such as Adobe Tools, Storyline 360, Articulate, etc
  • Ability to showcase a flexible, adaptable style, who is willing to grow and learn
  • Verbal and written command of the English language (multi-lingual)
  • Experience as a learning or training manager.
  • Excellent stakeholder management
  • Open-mindedness and an empathetic mentality with a desire to support the mission.

13. BA in Liberal Arts with 9 years of Experience

  • Experience in Learning and Development, working within an HR organization
  • Knowledge of learning models and best practices, instructional design strategies, and learning assessment, and a natural curiosity for leveraging leading-edge practices
  • Experience delivering development programs and courses in multiple modalities, including face-to-face, live-online, and self-paced learning using a variety of technologies
  • Strong communication, influencing, and stakeholder management skills
  • Ability to navigate ambiguity and work in a fast-paced environment
  • Experience in the technology industry
  • Excellent written, presentation, and interpersonal communication skills
  • Experience in showing success in handling learning, development, and training programs in a service-driven environment.
  • Demonstrates ability to plan processes and work across broad, diverse stakeholders to assure work is completed promptly.
  • Passion for learning and development with an expert knowledge of performance consulting and career development
  • Demonstrates expert knowledge of instructional design and expertise in adult learning methodologies
  • Ability to communicate effectively in writing, using data, and orally with a diverse group of associates and senior business leaders.

Editorial Process and Content Quality

This content is part of Lamwork's career intelligence platform and is developed using structured analysis of real-world job data, including publicly available job descriptions, skill requirements, and hiring patterns.

Lam Nguyen, Founder & Editorial Lead, defines the research framework behind Lamwork's career intelligence platform, including job role analysis, skills taxonomy, and structured career insights.

All content is reviewed by Thanh Huyen, Managing Editor, who oversees editorial quality, content consistency, and alignment with real-world role expectations and Lamwork's editorial standards.

Content is developed through a structured process that includes data analysis, role and skill mapping, standardized content formatting, editorial review, and periodic updates.

Content is reviewed and updated periodically to reflect changes in skills, role requirements, and labor market trends.

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