LEARNING AND DEVELOPMENT CONSULTANT COVER LETTER TEMPLATE

• Provide tactical input on the design/development of organization development, training, and development solutions and programs for the health system.
• Provide Delivery Network support to managers and directors in succession management and development planning.
• Provide individual coaching to managers and directors to impact his/her leadership effectiveness and have a direct impact on their business goals.
• Support leader self-awareness, identify development opportunities to better align development and business goals, and increase leader effectiveness.
• Support internal/external projects with guidance from Senior Learning and Development Consultants and/or the Institute for Excellence leadership team.
• Build, maintain, and share knowledge about the tools and resources available for colleagues to use as they increase their own skills to better engage leaders.
• Transfer knowledge in support of team development and leader effectiveness.
• Align and support efforts to assess and measure the effectiveness of learning initiatives and ROI.
• Consult with delivery network leadership to customize and deliver development programming for their unique needs, including team off-site and other developmental events.
• Assess, design, develop, and deliver interventions using structured change management approaches to transform organizations.
• Apply research and increasing experience to understand individuals, business systems, and their interactions.
• Design and develop instructional media for various competencies using instructional design principles (e.g., blended learning, webinars).
• Consult and support HR Business Partners on various projects (e.g., organizational development, consulting, teambuilding, and coaching).

Skills: Organization Development, Leadership Coaching, Succession Planning, Change Management, Learning Design, Talent Development, Performance Measurement, HR Consulting

• Complete needs analysis for the request for learning intervention and establishes supporting plan.
• Work knowledge of Audits and Compliance needs for development intervention standards (PCI DSS, ISO, Aspire Lifestyles Center Standards, etc.)
• Keep the team members (Service Delivery, Quality, and Compliance), Customer, and “Client First” focus in mind when initiating development interactions with Aspire Lifestyle team members.
• Utilizes an established network of subject matter experts to assist
• Plan a sustainable solution for content and structure to support intervention.
• Design and develop learning objectives, interventions, and content that are blended in their approach, embrace the established “Design and Delivery Principles”, using Group templates that appeal to multiple generations of learners.
• Ensure all Learning and Development service offerings content is maintained by collaborating with Service Delivery, Quality and Compliance, Partnership, and Digital team, meeting internal and external client requirements at all times.
• Develop bespoke materials and stakeholder content.
• Ensure that Educate, Expose, and Experiential opportunities are included with development interventions.
• Ensure timeous delivery of all development initiatives and interactions.
• Maintains and ensures LMS (eLearning) for team members, ensuring compulsory e-learning is fulfilled in time, and users’ profiles are maintained.
• Delivers development interventions, utilizing available resources, technology, and creative mediums.
• Ensures that appropriate knowledge checks and necessary remedial action occur.
• Maintains accurate development records within the LMS (eLearning) system.

Skills: Learning Needs Analysis, Compliance Training, Stakeholder Engagement, Instructional Design, Blended Learning, LMS Administration, Content Development, Training Delivery

• Ensures own development takes place, including participation in the Group Trainer Calibration process in order to operate at full potential for the organization, enabling own career progression. 
• Provide knowledge check methods and feedback communications, internal media
• Coach, mentor, calibrations, and skills/knowledge/behaviour.
• Creates energy for learning, which inspires the Aspire Lifestyles Service Delivery to live and breathe the brand and values while driving an Extraordinary Every Time experience for the clients and the customers.
• Measure of learning outcomes for sessions exceeding 90 minutes and storing of evaluation outcomes.
• Evaluate development, spotlighting, and celebrating learning success.
• Shares best practices within the organization (i.e., Service Delivery, Quality, and Compliance), understands training needs, and ensures that the outcome matches Level 4 KPI expectations.  
• Supports Aspire Lifestyles Service Delivery team in all other ways (i.e., Quality and Compliance, Managers' shifts, etc.), considering such support is approved by the administrative manager and falls in accordance with direct Learning and Development responsibilities
• Support at least one Global initiative per financial year to gain exposure.
• Works within and promotes all International SOS’s policies, procedures, and corporate values.
• Familiar with International SOS’ OH&S policies, practices, and procedures, and actively participate in the ongoing development and enhancement of these important areas of the business.
• Undertakes project work and other reasonable tasks by the Group Learning and Development, Regional Learning, Quality Manager, and Head of Aspire Lifestyles.

Skills: Learning Evaluation, Coaching and Mentoring, Trainer Calibration, Learning Facilitation, Performance Measurement, Best Practice Sharing, Cross-Functional Support, Project Coordination

• Partner with the Manager of Training and Development and Executive Leadership to assess training and development needs and make recommendations for ad hoc training courses.
• Create, organize, plan, and present various forms of orientation and skills training for all Thriveworks team members.
• Facilitate training programs, including Leadership Development, Sales Support Teams, Offline Teams, and Remote Employees.
• In collaboration with the Manager of Training and Development, develop unique training programs to fulfill workers' specific needs to maintain or improve job-related skills and competencies.
• Create and/or acquire training procedure manuals, guides, and course materials.
• Train and develop programs using various forms and formats, including virtual sessions, group discussions, lectures, simulations, videos, etc.
• Maintain and track records of training and development activities, attendance, results of assessments, and retraining requirements.
• Maintain knowledge of the latest trends in training and development.

Skills: Training Needs Assessment, Program Facilitation, Curriculum Development, Leadership Training, Instructional Materials, Blended Training Delivery, Training Administration, Learning Trends Awareness

• Direct and oversee enterprise learning offerings and operations
• Select, design, develop, implement, and facilitate talent development offerings to meet organizational talent development needs
• Initial focus will be on the build-out of the enterprise learning curriculum to align with Lincoln’s career framework, new hire, and management training offerings
• Lead the selection and management of external training and development vendors
• Design Lincoln specific curriculum using effective instructional design principles
• Develop and implement instructor-led training materials, e-learning, reference workbooks, and job aids.
• Develop alternative and blended learning methodologies and tools to design and promote learning and development (e.g., classroom-based learning, reference workbooks, job aids, eLearning, virtual, on demand self- paced, experiential learning opportunities, on-the-job stretch assignments, and mentoring)
• Effectively engage and communicate with key stakeholders to enhance program offering awareness and utilization
• Ensure the successful delivery of all learning offerings (e.g., session management, vendor management, and overseeing registration/attendance management, program/event management, etc.)
• Lead/manage learning projects, including consultation, needs analysis, planning, design/development, implementation, and evaluation (e.g., reskilling initiatives, etc.)
• Design/reengineer learning processes to optimize investments in technology
• Manage, monitor, and ensure performance to budget
• Monitor the effectiveness of talent development programs/initiatives (e.g., return-on-investment, employee engagement, etc.)

Skills: Enterprise Learning, Talent Development, Curriculum Design, Instructional Design, Vendor Management, Blended Learning, Stakeholder Engagement, Learning Analytics

• Support the Lead L&D Manager and work closely with the Implementation Managers to scope, design, and deliver content aligned to the L&D strategy. 
• Be responsible for completing a Training Needs Analysis for the UK, Castle Donington, and the Republic of Ireland, and producing relevant content that delivers against these needs for all aspects of the transition to T&A from readiness activities to T&A launch
• Acutely aware of the L&D aspects of the T&A project timeline and all associated deliverables, both designing and delivering content and identifying and responding with pace to emerging trends, needs, or risks.
• Comfortable working with 3rd party and product/process SMEs to translate technical/process information into engaging, understandable end and key user support material and training content.
• Confident with e-learn authoring tools, e.g., Adobe, Articulate 360, and digital adoption platforms, using them to deliver a people system implementation
• Build credible and productive relationships through regular engagement and communication with stakeholders, including business leaders, embedded support teams, external suppliers, and end users.
• Work with the Communications Lead/team to develop consistent messaging throughout
• Build a close relationship with the Colleague Services team as key users to ensure they are confident and skilled to use T&A and to manage and maintain the learning content offer to varied audiences
• Coordinate the delivery of the learning solutions, working closely with Colleague Services colleagues to achieve this, and seeking feedback throughout on effectiveness
• Develop and deliver the transition of the L&D offer into BAU management
• Operate effectively and within the learning budget, planning for unforeseen contingency requirements

Skills: Training Needs Analysis, Learning Strategy, Content Development, SME Collaboration, E-Learning Tools, Stakeholder Engagement, Learning Coordination, Budget Management

• Design, create, and maintain learning solutions for the Nestlé L&OD group, including core learning materials/curriculum for a specific functional or operating company group.
• Works with course developers one-on-one and with functional training groups, providing instructional design guidance in designing, creating, and reviewing courses and websites.
• Assesses the L&OD course development needs, conducts needs and audience analysis, and develops and maintains project plans to create and execute L&OD solutions.
• Serves as a liaison with the other development groups and creates graphics, videos, and learning objects.
• Research learning technology solutions and evaluate the adoption of technology into Nestlé, and resolve problems with course content and support technology.
• Creates courses in a variety of formats, including Virtual learning, e-learning, facilitated classroom training, and blended learning platforms.
• Partner with the corporate L&OD team to ensure that all course curriculum is available online and incorporated into the LMS tracking systems.
• Design or collaborate with instructional designers (internal or external) to design and create course content

Skills: Instructional Design, Curriculum Development, Learning Needs Analysis, Learning Technology, Multimedia Development, Blended Learning, LMS Integration, Cross-Functional Collaboration

• Maintain, tweak, and develop the Induction Training Programme for new team members.
• Build relationships with the management team to identify gaps in skillset and provide support with training.
• Ensure all training activity is tracked and logged, including a development plan for all people.
• Create and document the Paratus charter, embedding the skills and behaviours that make the people great.
• Deliver team and one-on-one coaching in line with requests from the business.
• Support consultants with creating and implementing effective sales strategies, including market and client mapping.
• Provide deskside coaching support, including but not limited to call listening, vacancy and candidate qualification techniques, closing skills, pitching, and conflict management.
• Conduct a training needs analysis to identify areas where additional development and support
• Design, develop, and deliver new training content in response to training needs analysis.
• Support the management team in implementing and managing development initiatives for their own teams.
• Evaluate the success of L&D initiatives and make appropriate

Skills: Induction Training, Training Needs Analysis, Learning Administration, Coaching Delivery, Sales Enablement, Content Development, Talent Development, Learning Evaluation

• Work with the Learning and Development team and relevant stakeholders to develop and deliver learning solutions that support and enable the successful delivery of the
• Update Product training for Product enhancements for internal staff
• Development and implementation of new product training and accreditation
• Consult and conduct learning needs analysis with stakeholders and the design team on core capability development programmes.
• Evaluation, reporting, and return on investment of best practice learning solutions that build capability and deliver to the capability strategy for the Advisers
• Develop and maintain collaborative learning partnerships that ensure delivery of leading-edge learning solutions and resources, the sharing of learning capability, and thought leadership
• Foresee and identify opportunities for change and innovative thinking.
• Implement ideas and solutions to achieve efficiencies and continuous improvement.
• Drive and encourage Advisers to adopt a continuous learning mindset through the provision of best practice learning
• Coach and support the development of adult learning capability, building confidence, and increasing the business impact of the AIA learning community
• Contribute to the functioning of a high-performance team through cross-skilling, providing back-up and support to L&D colleagues, collaborating, sharing knowledge, and through active professional development
• Effectively manage project priorities, stakeholders, and execute tasks and resources in a high-pressure environment while managing shifting priorities and timeframes

Skills: Learning Solutions Design, Product Training, Needs Analysis, Learning Evaluation, Stakeholder Partnership, Continuous Improvement, Learning Coaching, Project Management

• Creating/implementing functional, behavioral, orientation, and engagement programs
• Curating/Creating/Monitoring learning journeys based on emerging training needs/manager feedback/organization skill development needs
• Managing/Scheduling various training events
• Setting tasks and timelines/deadlines, effectively organizing and managing projects
• Facilitate/support live webinars and workshops
• Testing and deploying learning content
• Current database management/Produce Dashboard and Reports
• Internal communication/templates for promoting the L&D agenda

Skills: Program Development, Learning Journeys, Training Coordination, Project Management, Webinar Facilitation, Content Deployment, Learning Analytics, L&D Communications

• Partner with subject matter experts across the organization to design, develop, and deliver high-quality, instructor-led and blended learning solutions (i.e., organization-wide, role-specific, team-oriented).
• Solutions should improve operational efficiency, drive individual/team performance, and promote effective leadership behaviors.
• Apply organization design, process, and change management methodologies.
• Develop frameworks, models, and tools that enhance the OD competency of leaders.
• Provide support, coaching, and expertise on OD concepts and topics.
• Create and support large-scale initiatives such as team member engagement, talent management, and succession planning, and drive department-level initiatives
• Develop and/or implement evaluation tools to measure learning, intervention effectiveness, and impact on business initiatives/metrics.
• Interpret data and make recommendations, improvements, and/or adjustments. 

Skills: Instructional Design, Blended Learning, Organizational Development, Change Management, Leadership Development, Talent Management, Learning Evaluation, Data Analysis

• Develop a comprehensive Learning and Development framework using contemporary techniques and tools
• Undertake training needs analysis utilising competencies
• Design and develop quality Learning and Development content, materials, and learning tools
• Develop and implement training plans with scoping for timelines and costings
• Build strong and trusted business relationships across the business
• Contribute to the development of relevant internal processes and policies that support the L&D strategy and implementation
• Source appropriate third-party training providers
• Advise on relevant methods of training delivery with emphasis on webinar, virtual classroom, and blended learning.

Skills: L&D Framework Design, Training Needs Analysis, Content Development, Training Planning, Stakeholder Management, Process Improvement, Vendor Sourcing, Blended Learning

• Partners with key stakeholders to conduct individual or team performance analyses, identify gaps, and determine training needs
• Assists clients and stakeholders in questioning their assumptions, determining their needs, and planning implementation strategies for achieving their goals
• Consults on the best combination of instructional methods, which may include formal course development (instructor-led, virtual instructor-led, e-learning) to deliver the education
• Manages multiple projects by assessing, planning, negotiating, organizing, monitoring, and evaluating the implementation process through the development and execution of documented project plans
• Manages all phases of instructional systems design, including analyzing, designing, developing, and evaluating education deliverables
• Facilitates professional development programs to include communication skills, productivity, new hire orientation, and corporate culture programs
• Supports program management to include vendor selection, participant selection, evaluation, communication, and logistics for training classes
• Records, edits, and produces video and audio content for delivery via the web

Skills: Performance Analysis, Learning Consulting, Instructional Design, Project Management, Training Facilitation, Program Administration, Vendor Management, Multimedia Production

• Implement APAC’s Learning and Development (L&D) strategy and framework in consultation with key internal stakeholders.
• Work with the Talent and Capability Manager to implement leadership development programs that build future leadership capability.
• Manage all aspects of the learning cycle (needs analysis, solution concept and design, course development, curation, implementation and delivery, monitoring and evaluation).
• Adopt a holistic approach to learning by combining a variety of innovative and contemporary learning approaches (e.g., instructor-led learning, online learning, peer learning, forums, and interactive workshops).
• Manage relationships with external consultants and learning providers.
• Optimise the quality of delivery and manage cost.
• Ensure programs and initiatives are approved within policy requirements and managed within the annual L&D budget.
• Design, review, and update L&D policies and processes that support the L&D framework.

Skills: L&D Strategy, Leadership Development, Learning Lifecycle, Blended Learning, Vendor Management, Cost Management, Policy Design, Program Evaluation

• Design, deliver, and measure learning activity through workshops, structured programmes, and ad hoc events.
• Coordinate, deliver, and evaluate the management and leadership development programme, ensuring that the learning initiatives support the FreeAgent management principles.
• Build on the learning needs analysis to determine the organisational learning and development needs, with a particular focus on management skills and career planning.
• Build on the current content, and promote content and resources for the e-learning platform and intranet site.
• Manage external learning suppliers and arrange external training delivery
• Advise managers on relevant learning and development activities to support development plans and manage learning requests
• Promote the learning brand and learning opportunities through internal communications, including face-to-face presentations and internal written messaging.
• Lead and manage learning related projects, working collaboratively across People Operations and the wider FreeAgent team

Skills: Learning Delivery, Leadership Development, Training Needs Analysis, E-Learning Content, Vendor Management, Learning Advisory, Internal Communications, Learning Projects

• Develop and deliver beginner, intermediate, and complex technical training programs that may cross organizational levels and roles and include both live and virtual classroom environments.
• Conduct a needs assessment to identify learning objectives. 
• Develop training content to meet the needs of assigned client groups and/or to improve upon the quality of existing content.
• Manage complex training and development projects, working with subject matter experts, management, and instructional designers.
• Project work includes needs assessments, curriculum development, course content development, program assessments, and participant testing/evaluations. 
• Work with senior managers on performance consulting projects that may result in non-training-related solutions.
• Identify appropriate training media and methodologies based on audience-learning styles, nature of training being delivered, audience location, point within the learning process, etc., within the context of business needs and constraints. 
• Train methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based training, etc.
• Consult with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needs. 

Skills: Technical Training, Needs Assessment, Content Development, Training Projects, Performance Consulting, Learning Methods, Blended Delivery, Stakeholder Consulting

• Conduct formal training program assessments to identify gaps between learning objectives and learning outcomes. 
• Provide recommendations for and make changes to the curriculum.
• Develop and administer tools to measure the effectiveness of training programs. 
• Make recommendations based on these measurements to improve the quality of training programs.
• Provide feedback and coaching to the client audience in one-on-one and group settings.
• Create individual development plans based on formal assessments and manager feedback.
• Ensure program administration needs are met to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc. 
• Answer participant questions related to training.
• Identify needs and provide recommendations for utilizing outside resources. 
• Source third-party training vendors. 
• Handle vendor management to include coordination of resources and ensuring the quality of product and service levels delivered.

Skills: Training Evaluation, Curriculum Improvement, Assessment Tools, Learning Analytics, Coaching Feedback, Development Planning, Program Administration, Vendor Management

• Collaborate with subject matter experts and company leaders to identify training needs
• Create and facilitate engaging learning activities and compelling course content
• Set metric-driven end goals and capture ROI for learning solutions
• Analyze and apply trends and best practices in learning technologies and instructional design
• Provide engaging and interactive exercises and activities that enhance the learning process
• Create supporting material/media (audio, video, simulations, role-plays, games, etc.)
• Devise modes of assessment to measure the effectiveness of the course
• Maintain LMS and function as admin

Skills: Training Needs Analysis, Instructional Design, Learning ROI, Learning Technology, Learning Facilitation, Multimedia Development, Learning Assessment, LMS Administration

• Review and respond to user feedback on the 3 Consultant Career Development Paths.
• Enhance the usability, ensuring measurement is effective and tracking that usage is leading to promotions.
• Review Development Road Maps (employee aspirations) and Personal Development Plans to identify themes and make recommendations for supporting them and filling gaps in the 3 key Consultant Career Development Paths.
• Create and implement learning solutions that feed into the 3 Consultant Career Development Paths.
• Partner with internal Subject Matter Experts to review existing and support the development of new internal technical learning solutions.
• Work with HR to plan and organise a calendar of learning and development opportunities, which align with business needs.
• Facilitate virtual and face-to-face workshops, including regular Team Leader Forums.
• Work with the wider Ricardo plc to share best practice from one area of the business to another to optimise consistency, business performance, employee engagement, and inclusion

Skills: Career Path Design, Learning Solutions, SME Collaboration, Development Planning, Learning Analytics, Workshop Facilitation, L&D Planning, Best Practice Sharing

• Conduct internal gap analysis and external research to identify opportunities to advance the CPA Australia professional development offer
• Work with a variety of new and existing third-party suppliers to implement new learning experiences that support an integrated education offer
• Liaise with the Quality, Systems, and Operations team to ensure quality learning experiences are deployed and evaluated
• Identify, negotiate, and brief suppliers, including subject matter experts, authors, and presenters
• Develop detailed business case and proposal documents to support partnership opportunities
• Build and manage relationships with key partners, presenters, and SMEs
• Monitor and manage the quality of supplier content and deliverables
• Produce a strategy document, including organisational structure
• Make recommendations to L&D functional leads to support translating strategy and structure into a delivery plan/framework.

Skills: Gap Analysis, Learning Research, Vendor Management, Stakeholder Liaison, Supplier Negotiation, Business Case Development, Quality Assurance, L&D Strategy

• Assessing and understanding the L&D needs of the business (emphasized also by the Talent Management results) to recommend solutions in the areas of individual development and team development.
• Designing, developing, adapting, implementing, and end-to-end coordinating L&D national and/or international programs (mainly related to HiPo, Succession Planning, and Talent Pool, but not limited to them).
• Maintaining effective collaborative communication, training strategies, and partnerships with key internal and external stakeholders.
• Regular reporting on the effectiveness of the implemented L&D projects and delivering ongoing communications to management and stakeholders.
• Offering guidance and support to the participants involved in national/international development programs.
• Offering support for the organization of L&D workshops, trainings or internal Assessment Centers.
• Aligning the L&D priorities and projects to the company’s business strategy, organizational culture, and people development plan.
• Building strong relationships with key stakeholders to understand business objectives and create competency frameworks and learning pathways
• Leading the creation of learning paths that new teams and organisational models have the capabilities to be successful
• Designing training and appropriate collateral to support the rollout of objectives and key results

Skills: Learning Needs Analysis, Program Management, Stakeholder Partnerships, Learning Evaluation, Participant Support, Workshop Coordination, L&D Strategy Alignment, Learning Pathways

• Collaborate as an instructional design expert to design, develop, and implement learning for both face-to-face and online courses
• Manage internal instructional design projects, external partners, and SMEs in creating appropriate content for courses that may include video, photos, audio, tests, quizzes, and interactive activities
• Establish and maintain high-performing relationships with project team members to ensure learning solutions meet identified needs
• Provide direction and guidance in learning-concept design to support organizational goals
• Analyze learning needs, tasks, styles, and multi-lingual needs to develop end-to-end learning assets
• Serve as program manager for key enterprise-wide courses
• Consult on and configure course and program technical design and implementation to translate customer needs into clearly defined system requirements, including audience definition and creation
• Consult and design practitioner developing online resources, e-learning, virtual, and face-to-face learning solutions.
• Be responsible for partnering and consultation as well as design and delivery, and mentoring/coaching others in improving their skills, knowledge, and effectiveness in the range of learning and development.
• Create technical learning, supported by SMEs, so this role will not suit a Learning Specialist with exclusive experience in things like leadership/personal development.

Skills: Instructional Design, Learning Implementation, Project Management, SME Collaboration, Learning Needs Analysis, Program Management, Technical Training, Learning Consultation

• Act as a consultant to design and manage training processes with a strong end-user focus
• Consult, develop, and design training concepts, programmes, and topics
• Liaise with stakeholders in Regions, Head Office, and with International colleagues.
• Deliver and facilitate L&D interventions, including Insights, Soft skills, and some technical training
• Be the Single point of contact for Head Office L&D matters, including onboarding and Welcome events
• Develop an evaluation of L&D interventions
• Work with Success factors Learn to maximise efficiencies
• Build relationships with the Supply Chain leadership team and stakeholders to really understand their learning needs and priorities.
• Design learning that supports the different Supply Chain functions, both in-house and partnering with external suppliers

Skills: Learning Consulting, Training Design, Stakeholder Engagement, Training Facilitation, L&D Coordination, Learning Evaluation, LMS Optimization, Supply Chain Learning

• Analyze adult learning needs to develop new programs or modify and improve existing programs.
• Plan, develop, and provide education and staff development programs, with guidance in only the most complex situations.
• Interpret business issues to determine recommendations for the use of internal and external industry-leading benchmark practices for adult learning content design and delivery.
• Develop sustainable learning plans with metrics, processes, and management systems to measure and ensure adult learning effectiveness.
• Lead vendor partner management and coordination for ongoing adult learning classes globally.
• Coordinate and organize learning materials, multimedia visual aids, and other presentation materials.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Consult the responsible Stakeholder on the best development and learning approach
• Analyse people's capabilities development requirements and analyse learning needs (LNA) for the assigned Business area
• Develop and evaluate the learning programs/curricula in line with the learning needs specified and agreed with the relevant stakeholders, and the strategic goals and objectives.

Skills: Adult Learning Analysis, Program Development, Learning Strategy, Learning Metrics, Vendor Management, Learning Materials, Learning Consulting, Capability Development

• Make recommendations on processes aligned to current business practice and emerging needs
• Identify and implement the most effective and efficient learning methodologies, specifically digital learning practises
• Design and implement virtual onboarding and training programs for a large audience of adult learners
• Conducting training sessions, ensuring competence in both the controlled classroom-type environment and in relation to the workplace
• Initiate learning interventions that support change impacts and projects
• Collaborate and continuously improve common methodologies
• Identify training and development needs through job analysis, consultation with business/project managers, and P&C Business Partners
• Review data to identify learning and development trends (e.g., development plans, employee engagement data)
• Utilise a range of learning approaches, including online learning, and contribute to the management and best use of learning systems and technology
• Adopt better practices and emerging trends to deliver contemporary learning and development programs and services
• Develop analysis of training needs and high-level program design for specific client requests.
• Conceptualise and establish a best practice learning and development mechanism for Contact Centre teams.
• Conceptualise and establish a learning and development framework for all Contact Centre training that supports a consistent training experience with holistic oversight, review, and management.
• Oversee and contribute to the design and creation of content for induction and refresher learning for Contact Centre teams, facilitating training to Contact Centre staff.
• Design, create, and deliver training content for Fund-led Contact Centre training.
• Liaise with quality, knowledge management, and team leadership to support the delivery of an effective coaching framework and individual development plans.

Skills: Learning Strategy, Digital Learning, Virtual Onboarding, Training Delivery, Change Learning, Needs Analysis, Learning Analytics, Contact Centre Training

• Experience as a Training and Development practitioner
• Strong knowledge of Learning and Development best practices, including design, development, implementation, and evaluation of training solutions
• Demonstrated knowledge of learning trends such as adult learning theories, learning technology, competency frameworks, assessments, and human-centered design
• Ability to be intentional about diversity, equity, and inclusion throughout Learning and Development programming
• Demonstrated ability to build strong connections and relationships with different stakeholder groups across the organization
• Proficiency using Microsoft Office programs (Word, Excel, PowerPoint, Outlook, TEAMS)
• Strong facilitation and presentation skills with excellent verbal and written communication skills
• Strong proficiency with Learning Management and training tracking systems
• Comfortable facilitating training in virtual and in-person settings
• Excellent organizational, attention to detail, and prioritization skills
• Agile mindset and able to pivot in an evolving environment, with a mindset for continuous improvement
• Strategic thinker in creating learning designs and executing training through a practical approach
• Experience in a post-secondary environment
• Experience developing and designing e-learning programs and familiarity with e-learning platforms and practices

Qualifications: BA in Psychology with 8 years of Experience

• Experience designing, delivering, and managing enterprise-wide learning and development programs within a corporate environment
• Strong experience developing and operationalizing cross-functional, complex learning solutions
• Excellent facilitation and presentation skills
• Agility and ability to quickly adapt to changing demands/environment
• Exceptional consulting, advising, and influencing capabilities
• Exceptional strategic thinking and organizational skills
• Must have strong MS Office skills and be above average in Excel, Word, and PowerPoint
• Must have exceptional communication skills, including written and verbal, with an ability to draw discussions to a conclusion. 
• Experience in developing learning resources
• Excellent time management/prioritization

Qualifications: BS in Human Resource Management with 10 years of Experience

• Experience of a broad range of L&D, from Early Careers, through to Leadership Development
• Experience of emerging technologies and learning approaches across all disciplines
• Good understanding of instructional design processes
• Excellent stakeholder management skills and able to influence at all levels
• Ability to dig into details and understand the big picture
• Proficiency using Microsoft Excel/Google Sheets to manipulate and analyse data, such as feedback and employee engagement, and draw meaningful conclusions
• Be able to create visually appealing communications, slides, materials, etc
• Experience in facilitating team development, coaching, and psychometrics
• Knowledge of a variety of learning theories and models
• Experience of a broad range of L&D, from Early Careers, through to Leadership Development
• Understanding of the Early Careers landscape, such as the Apprenticeship Levy

Qualifications: BA in Organizational Leadership with 7 years of Experience

• Understanding of adult learning principles and their application in the workplace
• Well-developed organisational skills
• Strong systems and data analysis skills
• Outstanding service delivery and professionalism
• Ability to build strong relationships with key stakeholders across all levels of the firm
• Ability to work well within a team or autonomously
• Strong presentation and facilitation skills
• Previous experience with the implementation and/or maintenance of an LMS
• High attention to detail and accuracy
• Certificate IV in Workplace Training and Assessment
• Experience working in L&D roles
• Experience within the legal industry or other professional service organisations
• Proven background in end-to-end learning and development

Qualifications: BS in Education with 5 years of Experience

• Experience in the Learning and Development field (design, development, and facilitation) with some leadership responsibilities
• Ability to research and gather content from multiple sources
• Proven ability to create engaging learning content using a variety of content development tools (PowerPoint, Camtasia, Articulate, Adobe Creative Suite, Audio, Video)
• Project management experience that demonstrates abilities to prioritize work, meet deadlines, achieve goals, and work under pressure within a dynamic and complex environment
• Ability to analyze business metrics and program results to isolate project success
• Excellent organizational, written, and verbal communication skills
• Goal-oriented and driven to assist the organization in driving streamlined processes through impactful learning and development
• Comfortable working with people, and highly interested in the professional development of others
• Previous experience in learning and development, either as an L&D Consultant, a L&D Specialist, or an L&D Executive, or within a Talent Development function.
• Passion for seeing others develop and helping them hit their revenue targets.
• Ability to work with various stakeholders and individuals within the business.
• Ability to undertake training needs analysis and design blended learning solutions.

Qualifications: BA in Communication Studies with 6 years of Experience

• Demonstrated success in Leadership Development, Inclusion/Diversity, Organizational Development, or related fields.
• Experience in an academic or health care environment
• StrengthsFinder and/or Coaching certification
• Knowledge of diversity, inclusion, and equity principles, including unconscious bias and inclusive leadership
• Knowledge on how to advise around issues related to organizational design/organizational structure
• Knowledge of instructional design and blended learning expertise
• Knowledge of Captivate or Articulate
• Strong organizational skills
• Skilled in maintaining engagement, reading an audience, and flexing the presentation appropriately throughout any facilitation experience
• Strong analytical and critical thinking skills to identify problems and synthesize key action elements to plan for improvement
• Exceptional written and oral communication skills
• Ability to demonstrate executive presence
• Ability to build and to maintain strong relationships across all levels of the organization
• Ability to tell an impact story based on data analysis and trends
• Ability to handle confidential, complex information and provide subject matter expertise
• Ability to influence cross-functionally
• Ability to conduct needs assessment and influence change at various levels within the organization
• Be able to be comfortable with a high level of autonomy
• Be able to make solid judgments and show emotional intelligence

Qualifications: BS in Instructional Design with 11 years of Experience

• Ability to develop training and organizational development programs
• Ability to develop and facilitate teambuilding sessions
• Experience designing and implementing performance assessment tools and methodologies.
• Experience with employee engagement measurement and action planning.
• Experience developing organizational development programs.
• Experience with statistical software programs (SPSS, SAS, Mplus, R, etc.).
• Operational Excellence or lean education and experience.
• Basic understanding of e-learning authoring tools (e.g., Camtasia, Captivate, Articulate Storyline, etc.)
• Extensive experience evaluating training and development programs.
• Experience conducting Training Needs Assessment (TNA).
• Demonstrated extensive knowledge of business operations, management practices and principles, and human resources management trends and practices.
• Certification in Personality Assessments, such as Hogan Personality Assessment and/or DiSC.
• Leadership coaching certification.

Qualifications: BA in Sociology with 12 years of Experience

• Demonstrated successful selling of professional services.
• Proven track record of meeting or exceeding aggressive quotas in the geographic territory.
• Experience working with global organizations.
• Experience working with/selling to senior executives.
• Ability to work nontraditional hours from time to time as market and client needs dictate.
• Excellent verbal and written skills.
• Proven self-starter who can work both as a collaborative team member and as an independent salesperson.
• Proven success in solution sales.
• Must be willing to prospect and have a high energy level.
• Proficient in Salesforce.com and MS Office

Qualifications: BS in Business Administration with 6 years of Experience

• Skilled influencer and relationship builder 
• Ability to conduct and facilitate learning needs analysis through the identification and use of appropriate tools/methods
• Clear and concise communicator 
• Good analytical and conceptual thinking, and the ability to deal with complexity and ambiguity 
• Excellent facilitation skills and able to engage and excite learners
• Strong project planning, organisational, and implementation skills 
• Strong time management and organisational skills
• Good/strong coaching and mentoring skills
• Experience in working with Senior/Client and external suppliers/stakeholders
• Ability to influence colleagues and to provide honest and open feedback
• Ability to personally deliver a full training cycle (scope/design/deliver/evaluate) and manage the quality of output 
• Demonstrate high personal credibility, flexible, and can think laterally and quickly in English/Maths 
• Proficient with MS technology and training packages

Qualifications: BA in Training and Development with 4 years of Experience

• Proven track record of L&D design and delivery, and ability to design blended learning programmes using creative and evidence-based approaches
• Experience in managing and leading teams, people development, coaching, and psychometric testing
• Ability to build rapport quickly with subject matter experts and colleagues to develop learning solutions
• Demonstrates ability to actively listen, analyse, and make constructive contributions
• Ability to facilitate training and development interventions (courses, workshops, online) that meet quality standards 
• Ability to gather and interpret data (including Training Needs Analysis) to evidence outcomes, achievements, and continuous improvements
• Demonstrate resilience with the ability to work under pressure and prioritise workloads in a constantly changing environment
• Strong stakeholder management skills and the ability to work in partnership with key internal and external stakeholders
• Proven experience in the design, delivery, and evaluation of learning and development programmes, initiatives, and strategies in a complex organisation
• Ability to develop solid relationships and credibly communicate, negotiate, and influence strategic outcomes at all organisational levels
• Demonstrated high-level strategic OD/L&D and change management experience

Qualifications: BS in Industrial/Organizational Psychology with 9 years of Experience

• Knowledge of principles and methods of curriculum design, adult education, adult learning, training delivery, and measurement of results.
• Knowledge of instructional design/ADDIE principles and tools
• Strong interactive e e-learning development software skills
• Ability to conduct skill gap analysis, Curriculum design and development, Learning analysis and analytics
• Train the trainer program skills, strong training delivery/facilitation skills, and Blended learning
• Knowledge in LMS administration that includes Account management, Course and curriculum management, Training assignment management, managing course completions, and LMS system maintenance.
• Strong written and verbal communication
• Knowledge of organizational development principles, practices, and methodologies
• Knowledge of organizational change management methods and practices
• Knowledge and ability to use E-Learning Development Software (Articulate, Captivate, Adobe Dreamweaver, Flash, etc.)
• Knowledge and ability to use Instructional Design Tools (Skills Gap Analysis, Requirements Analysis, Training/Curriculum Design, etc.)
• Proficient in MS Office (Excel, Word, PowerPoint) and SharePoint, Project Management software (MS Project, etc.), and Online meeting tools (WebEx, Zoom, etc.)

Qualifications: BA in Liberal Studies with 8 years of Experience

• Experience, Skills And Organisational Knowledge
• Experience in a variety of Assessment methodologies, assessment debriefs, and identification of development plans for high-potential talent.
• Manage the development activities of the Australian participants of the Global Leadership Forum in line with the Global Program.
• Ability to work closely with Talent specialists in identifying local talent, succession planning, and supporting the development and advancement of identified talent.
• Experience in understanding and building competency frameworks to continue the development of WSP’s Success Profiles and Career Pathways (two aspects of the Career Development Framework).
• Experience in building Career Development Activities, including creating competencies and generating individual competency frameworks based on technical knowledge.
• Keen to lead the building and driving of new activities aligned to the Career Development Model, such as Career Conversations, Career Courses, and New programs.
• Experience in debriefing 360 Leadership Assessment and/or other recognised assessments.
• Strong experience in learning analysis (TNA), skills, and task analysis as part of workforce planning.
• Experience in mentoring, building the capability of less experienced team members, and contributing to an inclusive, collaborative, and innovative team culture.
• Excellent consulting and relationship-building skills.
• Strong communication skills.

Qualifications: BS in Learning Technologies with 10 years of Experience

• Multi-line claims handling experience.
• Experience in a corporate training and/or instructional design capacity.
• Must be self-motivated as this position requires independent work.
• Strong organization and time management skills.
• Must be results-oriented with a solid track record of delivering results within established time frames.
• Must have the ability to build lasting relationships, both within and outside the Claims division, and value diversity.
• Must be customer service oriented.
• Knowledge of adult learning theories, evaluation processes, and training techniques.
• Demonstrated knowledge, application, and competency of ADDIE and Agile model development.
• Demonstrated knowledge, application, and competency of rapid prototyping.
• Demonstrated knowledge and application of Human Performance Improvement.
• Demonstrated proficiency in educational learning software, Microsoft Office, and Google products.
• Professional oral and written communication skills to the success of this position, as well as strong organization and time management skills
• Must be able to communicate effectively in both large and small group settings, as well as through printed materials and web-based learning
• Must be comfortable talking with customers at every level of responsibility throughout the organization.
• Must be able to assess the current situation, obtain necessary information via interviews/research, and draw conclusions and make recommendations
• Willingness to work with new techniques to support innovative solutions.
• Must be able to collaborate and develop strong team relationships both within and outside the business unit
• Ability to listen, evaluate, and lead others to a consensus
• Ability to be effective in an instructional design capacity
• Be able to effectively develop and conduct training in a blended learning environment with minimal supervision
• Demonstrated proficiency in a Casualty, APD, or Property claim handling role

Qualifications: BA in Adult Education with 7 years of Experience

• Excellent planning, attention to detail, and organisational skills
• Knowledge of the L&D principles, techniques, and industry
• Advanced use of Microsoft applications, including SharePoint
• Strong listener and communicator, and able to work with quality and pace to exceed employees' expectations
• L&D Design/Facilitation experience
• Experience of OCN Providers, e.g., LinkedIn Learning
• Previously worked in a large, matrixed organisation
• Professional membership of L&D Bodies and/or L&D certifications
• Professional experience in Learning and People Development
• Knowledge of the most commonly used learning methodologies, tools, and Learning Management Systems
• Flexible and customer-friendly personality, work in a team, build relationships, and gain credibility at every level of the organization.
• Be able to express fluently in Dutch, French, and English.

Qualifications: BS in Management with 5 years of Experience

• Direct experience in training, learning consulting, and/or organizational development
• Hogan, MBTI, and/or other assessment certification
• Crucial Conversations and/or other learning content certifications
• Experience facilitating through virtual learning platforms
• Creative in the development of presentations and learning materials
• Experience with consulting and partnering with leadership and departments to meet their learning and development needs
• Be able to write creative and clear materials and communications that are engaging to learners and the organization
• Demonstrated teamwork skills with strong interpersonal and collaboration skills
• Demonstrated success in working in a team environment on multiple projects with changing priorities while delivering results
• Demonstrated strong organizational and time management skills, ability to manage across multiple deadlines

Qualifications: BA in English with 7 years of Experience

• Experience in a fast-paced professional services team in people-focused roles with a strong understanding of the operations arm of the business.
• Experience in the Learning and Development field.
• Experience in one or more of the lines of business
• Experience working in a multinational company.
• Working knowledge of SAP SuccessFactors LMS or a related learning management system.
• Experience in people development/management roles.
• Working knowledge of Power BI.
• Work experience in psychometric tools and assessment centers.
• High-performing employee within the business area
• Experience with managing multiple, cross-division stakeholder relationships
• Passionate about the recruitment industry and Randstad
• Inspiring and influential with exceptional interpersonal and communication skills

Qualifications: BS in Organizational Behavior with 6 years of Experience

• Senior-level adult learning expert and champion who understands and advocates for design and development, but who also has experience/appreciation for sourcing content, both internal and external
• Experience interacting with and acting as a trusted advisor to senior-level executives with proven ability to influence
• Strong conceptual thinker to gather diverse information, synthesize, and craft a vision and plan
• Ability to partner with senior internal stakeholders to assess business needs and determine innovative development programs and solutions to ensure needs are met
• Highly visible and diverse initiatives are simultaneously producing superior quality outcomes
• Thrives working in ambiguous environments, asking questions, and proposing paths forward
• Exceptional communicator to inform, engage, influence, and motivate others at all levels
• Solid expertise working with and in some instances managing partners, both internal and external
• Focus on data-driven decision making
• Knowledge of learning management and development technology (e.g., Degreed, Adobe Captivate, Storyline, Rise, MS Sway) and related capabilities

Qualifications: BA in Human Services with 11 years of Experience

• Experience of engaging with stakeholders at multiple levels
• Experience of consistently and effectively engaging a wide variety of audiences
• Excellent diary management skills
• Strong analytical and critical thinking skills with the ability to work within ambiguity
• Excellent Microsoft Office skills using Outlook, Excel, and PowerPoint
• Strong communication, influencing, and stakeholder management skills
• Training and digital training experience
• Knowledge of the insurance sector
• Ability to evaluate, prioritize, escalate, and problem solve
• Ability to deliver/facilitate Learning and Development programs to a high quality
• Understanding of learning tools, including instructor-led, workshop, group, on-the-job learning, and online and mobile learning
• Sound influencing and negotiation skills
• Proficient in the use of LMS systems

Qualifications: BS in Workforce Education and Development with 4 years of Experience

• Strong ability to build relationships, influence, collaborate, and persuade across all key stakeholder groups
• Be able to consult, facilitate discussions, and reach decisions
• Excellent oral and written communication skills
• Highly creative and innovative, self-driven producer able to work under time and client pressure
• Relentless attention to detail, high standards, and the ability to produce clean, error-free work
• Proven project management skills
• Outstanding presentation/facilitation skills
• Strong instructional design skills
• Experience with leadership development theories and practices
• Experience with learning design, development, and implementation
• Experiencein  internal consultation and corporate training, working with senior leadership to improve work groups
• Experience in a complex, multisite organization 
• Corporate training, facilitation, and coaching experience
• Change management experience

Qualifications: BA in Social Sciences with 9 years of Experience

• Proven experience building relationships with key stakeholders and colleagues
• Ability to effectively deliver formal sales training in person, online, via phone in individual or group basis
• Ability to assess sales performance and deliver objective and data-driven feedback to progress the development of entry-level consultants
• Ability to comply with deadlines, targets, and appointments without being micromanaged
• Excellent organization and administration skills.
• Excellent communication and negotiation techniques with a clear passion for training and developing people
• Proven track record of success in a 360 position
• Ability to reinforce both team and company objectives
• Experience in training sales teams
• Background in developing skills in relationship-led sales
• Proven track record in increasing revenue through the teams
• Experience in delivering high-impact training both in person and virtually

Qualifications: BS in Business Psychology with 5 years of Experience

• Experience as a lawyer/senior associate in a commercial law firm and the capacity to successfully transition to a learning and development role.
• Excellent stakeholder and relationship management skills, with the ability to engage confidently and effectively with stakeholders at all levels to deliver successful outcomes.
• Previous demonstrable success in a Learning and Development role, with experience in training design, development, and delivery, and end-to-end program management experience
• Collaborative mindset, positive approach, and high levels of initiative.
• Strong communication skills (written and verbal).
• Excellent project management skills.
• Ability to understand business priorities and the core capabilities to achieve them.
• Well-developed, engaging interpersonal and communication skills.
• Ability to manage and partner with stakeholders to deliver results to operational priorities
• Experience in all aspects of design, development, and delivery of training and assessments
• Experience in planning, developing, delivering, and assessing learning and translating into practice.
• Confident in navigating through an LMS.
• Knowledge and experience working with a Supply Chain

Qualifications: BA in Professional Writing with 8 years of Experience

• Strong communication and influential skills when liaising with different categories of potential clients/internal stakeholders
• Ability to work across the business in partnership with internal stakeholders
• Ability to produce or project an operation
• Ability to work autonomously to achieve set results
• Knowledge of Human Resource Management
• Sales experience, training, or consulting industry experience
• Successful business-to-business sales experience (professional services), and experience selling to executive/senior-level employees
• Successful experience in product or project operation
• Certificate IV in Training and Assessment with relevant tertiary qualifications
• Demonstrated experience in a similar role, with work in a professional services environment
• Understanding and application of adult learning principles
• High level is written and verbal communication skills
• Strong project planning skills

Qualifications: BS in Organizational Development with 7 years of Experience

• Extensive experience as an HR professional specializing in Learning and Organizational Development in an upscale hotel, cruise line, or corporate organization.
• Experience in applying adult learning principles and consulting, coaching, mentoring, and training techniques.
• Ability to build and maintain effective relationships, partner with leaders at all levels, relate with diverse groups of people, and act with diplomacy and tact.
• Exhibits passion for constant learning and demonstrates an eagerness to share that passion with others.
• Ability to understand and convey business priorities and use compelling arguments to gain support and commitment.
• Self-motivated and possesses superior time management and organization skills.
• Proven track record of effective stakeholder management at a senior level
• Clear communicator, with the ability to build relationships across the organisation.
• Be able to understand and translate business objectives into a people development strategy
• Ability to find creative and innovative solutions.
• Ability to work at a pace in a rapidly changing environment

Qualifications: BA in Talent Development and Coaching with 10 years of Experience

• Progressive experience in learning and development, as well as organizational development
• Knowledge of current Organization Development principles, practices, and tools
• Knowledge of change management theories, methodologies, and tools
• Experience in designing and delivering leadership training and development programs, applying in-depth knowledge of Adult Learning Theory and Instructional Design principles
• Certificate/Diploma in Adult Learning or Organization Development
• Certified in OD instruments (i.e., MBTI, Hogan, Facilitation, Belbin, and Emotional Intelligence)
• Experience with professional services organizations.
• Ability to manage workload to consistently meet client expectations and deadlines.
• Ability to coordinate information flow with multiple sources (Management, Partnership, team, staff, etc.)
• Strong technical aptitude with a desire to understand Firm infrastructure, challenge and streamline existing processes, and create new processes.

Qualifications: BS in Information Science with 8 years of Experience

• Extensive experience in designing and implementing capability and career frameworks within several different companies.
• Experience in contemporary learning and OD practices, including leadership development and developing blended learning programs
• Must have deep knowledge and experience of Talent and Performance Management
• Strong project management experience
• Demonstrate excellent communication, influencing, and stakeholder management skills
• Specific experience in designing assessments, engaging online learning, and impact evaluation
• Experience working with a complex organization 
• Experience with Microsoft Office Suite and Google Suites
• Proven ability to build lasting client relationships
• Excellent interpersonal skills with the ability to build strong, professional relationships.
• Ability and desire to work collaboratively with stakeholders at all levels.
• Well versed developing and implementing learning interventions to improve performance.

Qualifications: BA in Educational Studies with 12 years of Experience