LEAD CASE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jan 13, 2026 - The Lead Case Manager has supervisory experience in direct service delivery, strong delegation abilities, and prior experience supporting refugee and immigrant populations with cultural sensitivity and sound judgment. This role requires bilingual English–Spanish communication skills, broad knowledge of social work principles, excellent verbal and written communication, the ability to work independently under pressure, and strong computer and typing skills. The manager also maintains confidentiality, interacts effectively with individuals who are not primary English speakers, and remains composed in fast-paced environments.

Essential Hard and Soft Skills for a Standout Lead Case Manager Resume
  • Case Management
  • Care Coordination
  • Caseload Management
  • Program Compliance
  • Quality Improvement
  • Case Documentation
  • Performance Reporting
  • Workflow Management
  • Regulatory Compliance
  • Outcome Evaluation
  • Team Leadership
  • Staff Supervision
  • Coaching Mentoring
  • Communication Skills
  • Conflict Resolution
  • Stakeholder Collaboration
  • Client Advocacy
  • Decision Making
  • Problem Solving
  • Relationship Building

Summary of Lead Case Manager Knowledge and Qualifications on Resume

1. BA in Social Work with 7 years of Experience

  • Willingness to support the development of university-level interns.
  • Experience supervising graduate interns.
  • Experience as a Case Manager, either with a governmental or other non-profit organization.
  • Experience must include the management of a substantial participant caseload and the supervision of case management staff.
  • Must have a thorough knowledge of laws, regulations and guidelines related to confidentiality.
  • Experience in administering grant-funded programs.
  • Must have excellent oral and written communication skills.
  • Experience working in a collaborative environment.
  • Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel, Access, etc.)
  • Working knowledge of office equipment and computer hardware and peripheral devices.
  • Ability to be detail-oriented.
  • Must have CPR/First Aid Certification.
  • Able to be flexible with working hours, including evenings and weekends.
  • Able to speak fluent Spanish.

2. BS in Psychology with 3 years of Experience

  • Related experience and/or training in the area of chemical dependency.
  • Knowledge of relevant community resources for continuing care/aftercare placement.
  • Must have a Certified Addiction Counselor (CAC).
  • Must be able to complete on-site CPR training/certification.
  • Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner.
  • Willingness to work in a multicultural setting and must share a customer service orientation.
  • Able to manage difficult or emotional client situations.
  • Able to respond promptly to client needs.
  • Able to focus on solving conflict, not blaming.
  • Able to maintain confidentiality.

3. BS in Human Services with 4 years of Experience

  • Experience in working with adolescents in an educational, criminal justice, or human services setting.
  • Professional training in child abuse.
  • Ability to write reports and business correspondence.
  • Ability to speak effectively before individuals, public groups and employees of the organizations.
  • Experience coordinating youth development and youth enrichment programs.
  • Effective organizational, time management and interpersonal skills.
  • Ability to develop and maintain open channels of communication between home and school.
  • Knowledge of school/community relationships and community problems, interests and concerns.
  • Strong organizational and interpersonal skills and leadership ability.
  • Proficient with Microsoft Word and Excel.
  • Ability to work with a wide variety of community groups, organizations, district staff, consultants, students and parents.

4. BS in Health Services Administration with 7 years of Experience

  • Progressive employment experience that demonstrates supervisory and case management experience in a 24-hour service facility.
  • Able to bilingual in English/Spanish, including having the ability to read legal documentation in Spanish.
  • Experience meeting strict deadlines.
  • Experience or knowledge with ORR policy and procedures, including all aspects of case management, services, sponsor assessments and safe and timely release.
  • Excellent writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors.
  • Strong and effective communication skills.
  • Ability to clearly communicate thoughts and provide instruction both verbally and in writing to diverse groups.
  • Ability to be flexible for intake and release dates.
  • Able to be compassionate, empathetic, and maintain sound boundaries.a

5. BA in Counseling with 4 years of Experience

  • Ability to use motivational interviewing techniques and harm reduction and housing first principles while providing client services.
  • Must be strongly motivated, show initiative and exercise critical thinking skills.
  • Must have proven leadership and team-building skills.
  • Able to self-starter, committed to a team approach, responsible and dependable.
  • Strong communication, administrative and interpersonal skills.
  • Advanced Microsoft Office skills (Word, Outlook, Excel, and PowerPoint).
  • Proven competence with documentation in Electronic Health Records.
  • Ability to possess and maintain valid CPR/First Aid Certification.
  • Ability to be creative and flexibility in assuming significant responsibility.
  • Ability to set priorities, meet deadlines and work flexible hours.
  • Experience working in racially, ethnically, and socio-economically diverse urban communities.

6. BA in Sociology with 6 years of Experience

  • Experience may be substituted in lieu of education, with work experience in the social services field with supervisory experience.
  • Must have case management experience.
  • Supervisory experience, case management supervision.
  • Experience in a customer service-focused environment.
  • Work experience only combined with experience in the social services field with supervisory capacity.
  • Case management experience and working in the housing assistance industry.
  • Ability to train, evaluate and guide employees.
  • Ability to delegate and ensure follow-through.
  • Ability to make oral presentations.

7. BS in Community Development with 3 years of Experience

  • Experience with housing assistance and working with underserved populations.
  • Must have LMSW, LBSW, LMFT Certification.
  • Must have daily use of a vehicle without prior notice.
  • Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
  • Ability to communicate clearly and effectively via oral or written means.
  • Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public.
  • Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies.
  • Ability to respond in a professional manner in all situations.

8. BS in Human Services with 4 years of Experience

  • Working knowledge of Outlook, Word and Excel, PowerPoint and Access.
  • Ability to think analytically and evaluate the impact of case management recommendations.
  • Ability to set work priorities and to evaluate and create solutions to work-related problems.
  • Strong math skills.
  • Ability to assist veterans in developing a budget.
  • Ability to negotiate with veterans or their family members down from stressful situations, potentially threatening behaviors.
  • Ability to persuade clients to make appropriate life decisions.
  • Ability to provide feedback in a respectful and constructive manner.
  • Knowledge of case management services and community resources, Federal, State and local assistance programs, housing and utility assistance and disability benefits.

9. BA in Counseling with 3 years of Experience

  • Experience working with youth and young adults.
  • Ability to work comfortably with pregnant and parenting youth in both group and individual settings, preferably with experience advocating for families.
  • Experience assessment, advocacy and case management work in the Human Service field.
  • Demonstrated knowledge of community resources available to low-income individuals and families.
  • Excellent customer service, organizational, oral and written communication skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Proficient in computer skills, including basic computer software and data collection systems.
  • Excellent crisis management skills.
  • Ability to maintain accurate records and confidentiality of information.
  • Excellent attention to detail.
  • Ability to be bilingual (English/Spanish, English/Khmer, English/Portuguese).

10. BA in Social Services with 4 years of Experience

  • Supervisory experience in direct service delivery.
  • Ability to effectively delegate tasks and responsibilities.
  • Prior experience working with refugee and/or immigrant populations.
  • Ability to speak bilingual English and Spanish, and additional compensation for bilingual skills.
  • Must have mature and stable judgment as well as sensitivity to various cultures and the unique history of refugees.
  • Must maintain a broad knowledge of basic principles, concepts, and methodology of social work.
  • Excellent verbal and written communication skills.
  • Ability to work under stress or in a fast-paced environment.
  • Ability to work independently and exercise a high level of confidentiality.
  • Must have a computer and typing skills sufficient to perform essential job functions.
  • Ability to regularly talk and/or hear individuals who do not speak English as their primary language.

11. BA in Social Work with 3 years of Experience

  • Prior experience with Filevine or Casepeer.
  • Must be able to identify medical liens.
  • Strong ability to set and adhere to policies and procedures.
  • Strong proficiency with Microsoft Office, including Word and Excel.
  • Strong proficiency with Adobe Acrobat.
  • Ability to use a Mac computer.
  • Prior experience communicating with insurance claims adjusters.
  • Must be willing to implement new systems and procedures.
  • Must be able to set and meet deadlines.

12. BA in Sociology with 4 years of Experience

  • Case management experience in health care or social services.
  • Medicaid enroller experience.
  • Must have computer literacy with proficiency in MS Word, Excel, and PowerPoint.
  • Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time.
  • Ability to generate, interpret and analyze data from multiple sources.
  • Ability to be bilingual in English/Spanish language competency.
  • Strong skills in web-based databases.
  • Must conduct oneself ethically and professionally.
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