DISABILITY CASE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Dec 09, 2024 – The Disability Case Manager possesses extensive experience managing occupational and disability files, including adjudicating mental health and physical disability cases, ensuring effective resolution and compliance. Proficiency in documentation, time management, and analytical thinking supports meeting service KPIs and resolving complex issues efficiently. Strong interpersonal and communication skills enable seamless collaboration and relationship-building with clients and stakeholders.

Essential Hard and Soft Skills for a Standout Disability Case Manager Resume
  • Disability Case Management
  • Occupational Health Knowledge
  • Mental Health Disability Adjudication
  • Physical Disability Adjudication
  • Medical Terminology
  • Documentation Management
  • Claims Assessment
  • Legal and Regulatory Compliance
  • Time Management
  • Office Equipment Operation
  • Interpersonal Skills
  • Problem Solving
  • Decision Making
  • Attention to Detail
  • Communication
  • Organizational Skills
  • Analytical Thinking
  • Empathy
  • Stress Management
  • Team Collaboration

Summary of Disability Case Manager Knowledge and Qualifications on Resume

1. BS in Occupational Therapy with 4 years of Experience

  • Experience in disability claims adjudication and disability claim management within a life insurance company
  • Excellent command of spoken and written English and French
  • Strong knowledge of insurance contracts
  • Excellent organizational skills
  • The ability to work independently and collaboratively at all levels
  • Good analytical, decision-making, and problem-solving skills
  • Excellent prioritization skills
  • The ability to adapt to change and quickly integrate new knowledge
  • Willingness to collaborate in reaching common objectives
  • Ability to work under pressure and manage priorities

2. BS in Nursing with 5 years of Experience

  • Experience in administrating, medical, workers compensation, Short Term Disability, FMLA, and related state leaves
  • Knowledge of workers compensation, FMLA, disability program, and union agreement dispute resolution procedures
  • Knowledge of HIPAA requirements and applicability to integrated claims management
  • Working knowledge of transitional return-to-work programs
  • Workers Compensation management experience.
  • Must hold CPDM Certification (Certified Professional in Disability Management)
  • Excellent verbal and written communication, and interpersonal  skills
  • Cross-functional knowledge of workers compensation, disability, and FMLA claims
  • Well-organized individual with strong analytical skills, excellent problem-solving ability
  • Proficient in Microsoft Office

3. BS in Social Work with 1 year of Experience

  • Prior customer service work experience
  • Strong oral and written communication skills to interact with claimants, concisely, and persuasively.
  • Knowledge of the Family Medical Leave Act and MD Guidelines
  • Basic knowledge of medical terminology
  • Intermediate to advanced level of computer experience 
  • Demonstrated leadership skills to coordinate and lead meetings of relevant internal and external stakeholders
  • Strong problem-solving and conflict-resolution skills
  • Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards
  • The ability to work in a fast-paced environment with short deadlines
  • The ability to make tough decisions within tight time constraints and demonstrate resilience

4. BS in Rehabilitation Services with 6 years of Experience

  • Disability Case Management experience
  • Experience working with a carrier or other third-party provider about disability files
  • Experience working with occupational disability files
  • Experience adjudicating mental health and physical disability files
  • Excellent documentation and time management skills, in being able to meet/exceed the required turn-around times
  • Excellent interpersonal skills and ability to build relationships with clients
  • Must be detail-oriented and an analytical thinker
  • Strong organization abilities to achieve the service KPIs
  • Demonstrated excellence in the decision-making process especially when under pressure
  • Demonstrated ability to identify, analyze, and resolve complex problems.
  • Ability to work effectively, independently, and in collaboration with others.
  • Demonstrated ability to operate related office equipment and computer programs.
  • Excellent written and verbal communication skills
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