• Coordinate case management services for enrollees.
• Ensure case managers initiate and maintain contact with each enrollee.
• Provide oversight of case managers, ensure quality control over work, and ensure adherence to contract policies and procedures.
• Provide oversight of Case Managers, responsible for team building, coaching, staff appraisals, and performance measures.
• Ensure assessments and screenings are conducted in accordance with contract policies and procedures.
• Provide timely and accurate reports.
• Work closely with counselors and care coordinators to ensure communication.
• Maintain the CM Database System in accordance with contract policies and procedures.
• Perform duties in a safe manner.
• Follow the corporate safety policy.
• Participate and support safety meetings, training and goals.
• Ensure the safety and security of all UAC and the operating conditions within the area of responsibility.
• Maintain a clean and orderly work area.

Skills: Case Coordination, Team Leadership, Quality Control, Policy Compliance, Assessment Oversight, Reporting Accuracy, Care Collaboration, Database Management

• Coordinate case management and family reunification services for children.
• Ensure case managers initiate and maintain direct contact with each child and the child's family while the child is in ORR care.
• Efficiently advance the child’s family reunification and release the child from the facility.
• Oversee sponsor identification and review cases prior to release request.
• Facilitate the timely release or discharge of children to identified family members or authorized caregiver/custodian and document the provision of services in each child's case file.
• Ensure assessments are conducted in accordance with ORR policies and procedures.
• Report significant incidents in accordance with ORR policies and procedures.
• Maintain the ORR Database in accordance with ORR policies and procedures.
• Ensure safe operating conditions within the area of responsibility.
• Encourage co-workers to work safely.
• Identify "close calls" and/or safety concerns to supervisory personnel.
• Assist in the active implementation of company initiatives.
• Ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.

Skills: Case Coordination, Family Reunification, Child Advocacy, Release Management, Sponsor Review, ORR Compliance, Incident Reporting, Safety Compliance

• Provide support, advocacy, and crisis intervention to individuals and families.
• Conduct intakes for clients referred to the program.
• Devise and implement individualized service plans and intervention strategies targeting all aspects of the individual/family system while utilizing client input.
• Identify needs not met by the Program and advocate on the client's behalf, connecting clients to community and mainstream resources.
• Coordinate services with other service providers to provide housing assistance in a timely and efficient manner.
• Assist clients in accessing mainstream resources necessary and/or increasing income to stabilize their housing and building appropriate budgets to minimize the risk of homelessness.
• Provide Life Skills training (individual and group sessions) to assist clients with self-sufficiency.
• Conduct housing inspections, ensuring that safe, affordable housing is obtained for clients in the program.
• Verify tenancy with landlords initially and on an ongoing basis.
• Conduct regular home visits.
• Ensure that client service information and financial paperwork are accurately completed and recorded in a timely manner.
• Enter all client information into HMIS and conduct quarterly reviews of clients' progress.

Skills: Client Advocacy, Crisis Intervention, Intake Assessment, Service Planning, Resource Coordination, Housing Stabilization, Life Skills Training, HMIS Documentation

• Actively participate in case conferences, staff meetings, service coordination meetings, supervision, and professional and in-service training sessions.
• Perform all other duties as assigned by the Director, including but not limited to providing coverage for other programs within E/PAS and representing The Salvation Army professionally within the community and professional groups.
• Assist Program Director with reviewing program files for quality and accuracy.
• Assist the Program Director with the training of new employees in E/PAS programs.
• Monitor and update tracking sheets for E/PAS program rental and utility payments.
• Run monthly HMIS Reports to check for errors and the timeliness of entries.
• Follow up with Case Managers to ensure corrections have been made.
• Establish good working relationships with community landlords to explain E/PAS programs.
• Create a monthly apartment vacancy list to assist E/PAS programs with obtaining permanent housing for clients.
• Attend monthly and quarterly meetings for HMIS Data Admin, Coordinated Entry, Community Partner meetings and others.
• Demonstrate proficiency in discussing Salvation Army programs during these meetings.

Skills: Program Coordination, Staff Training, File Review, Payment Tracking, HMIS Reporting, Case Follow-Up, Landlord Relations, Community Engagement

• Supervise case managers to ensure all interactions, classes and activities align with the trauma-informed, strengths-based program design.
• Provide on-going program evaluation, data tracking, scheduled/random audits, and reporting.
• Provide recommendations to the Program Manager for continuous development, quality and contract requirements.
• Utilize tools such as Sage Intacct, Concur, Paycom, Homeless Management Information System, and all other software to support data tracking and collection.
• Empower clients to make educated decisions by utilizing the problem-solving process.
• Assist them in learning how to properly utilize the group structure to help with large/small decisions and decisions for the group and/or individual lodge member.
• Identify and provide emergency crisis services.
• Make immediate clinical assessments and respond according to accepted crisis intervention methods and techniques, and coordinate other services.
• Complete weekly staff meetings with appropriate documentation, submit comprehensive resident files, and update client files.
• Prepare necessary incident reports.

Skills: Case Supervision, Trauma-Informed Care, Program Evaluation, Data Tracking, Clinical Assessment, Crisis Intervention, Client Empowerment, Incident Reporting

• Discharge planning is to occur with the patient and family within two working days of admission and relay information to the UR Staff.
• Perform admission and continued stay review utilizing criteria approved by the medical staff to ensure that patients meet Severity of illness/intensity of Service criteria.
• Confer with the attending/consulting physicians when the medical necessity for admission or continued stay is not clear.
• Consult with the Physician Advisor when the admission or continued stay does not meet criteria, care is not being provided timely, or does not meet the community standard of care.
• Provide clinical review information to external review entities or insurance companies to ensure authorization for admission and continued stay is obtained.
• Accurately completes the MediCal Treatment Authorization Request (TAR) in detail to ensure payment for hospital services.
• Refer medically complex patients under the age of 65 to the MediCal Case Management program.
• Facilitate transfer of patients to other acute care facilities, either due to third-party payer requirements or the county indigent program.
• Identify potentially avoidable days, delays in service, over-utilization, or quality of care issues and complete reports.

Skills: Discharge Planning, Utilization Review, Medical Necessity Review, Physician Collaboration, Insurance Authorization, MediCal Coordination, Patient Transfer, Quality Reporting

• Perform the Case Management Admission Assessment within two working days of admission.
• Develop a post-discharge care plan in concurrence with the patient, family, and physician.
• Refer appropriate patients to Social Services for psychosocial intervention, an Advance Directive, or end-of-life education.
• Accurately documents the case management process in the medical record on the Discharge Planning Assessment form N-245.
• Identify the responsibilities and involvement of the Interdisciplinary team members in discharge planning activities on an ongoing basis.
• Participate in Interdisciplinary Care rounds/conferences to facilitate coordination of care, goal setting, and developing strategies to facilitate the discharge planning process.
• Communicate the final discharge date and plan with the patient and family.
• Ensure that they are informed as required by law and document such notification in the Plan section of the Discharge Planning Assessment form (N-245).
• Provide accurate information and complete referrals to implement the discharge plan, including but not limited to Home Health Services, Hospice, Skilled Nursing Facilities, Durable Medical Supplies, and other community resources.

Skills: Admission Assessment, Discharge Planning, Care Coordination, Interdisciplinary Collaboration, Patient Communication, Clinical Documentation, Social Services Referral, Post-Acute Coordination

• Maintain confidentiality as required by HIPAA and only provide information relating to payment, hospital operations, or continuity of care.
• Provide "hand off" information to the receiving Case Manager to ensure a safe, smooth transition to other nursing units.
• Refer situations requiring immediate intervention to the Director of Case Management, Risk Management, the Director of Quality Management and the Vice President of Medical Affairs.
• Participate in committee meetings, patient care conferences other activities.
• Participate in department Performance Improvement activities.
• Participate in the orientation of new employees or cross-training other case managers.
• Maintain accurate records and statistics of case management activities.
• Demonstrate a continuing effort to improve the quality of case management performance through ongoing education.
• Incorporate the core values, dignity, collaboration, justice, stewardship and excellence into daily performance.

Skills: HIPAA Compliance, Care Transitions, Risk Escalation, Committee Participation, Performance Improvement, Staff Training, Records Management, Quality Enhancement

• Process the sponsor information necessary for reunification within the required timeframe.
• Actively participate in case staffing meetings with the Administration for Children and Families, Office of Refugee Resettlement/Department of Children's Services Field Coordinator and follow up with recommendations.
• Approved (ADA) Rev.4/11/19.
• Meet with each assigned child one time between Sunday and Saturday and as requested by the child.
• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
• Complete Case Management Tracking for each assigned child.
• Complete and submit all relevant forms to the Department of Children's Services with a copy of the Family Reunification Packet.
• Receive approved interim Verification Release Form, review with child and obtain child's signature.
• Prepare sponsors to successfully complete and sign all required forms and documents.
• Forward original documents to the Executive Office of Immigration Review (EOIR) with a copy to the Department of Homeland Security.
• Complete and submit notice to the Executive Office of Immigration Review when the Contractor issues approval to release the child.
• Assist children during departure/reunification.
• Review and sign children's records in accordance with agency policies and procedures and applicable licensing and contract standards.

Skills: Sponsor Processing, Family Reunification, Case Staffing, Caseload Management, Documentation Compliance, Release Coordination, Child Support, Interagency Liaison

• Responsible for managing a team of case managers, initiating and maintaining direct contact with each child and the child's family while the child is in ORR care to efficiently advance the child's family reunification.
• Facilitate the timely release or discharge of children to identified sponsors or authorized custodians, and ensure documentation is found in each child’s case file.
• Conduct initial case assessments, develop individualized service plans that identify programs and services appropriate to meet patients' needs, and access, coordinate facilitate appropriate community and/or other services.
• Provide additional support to case managers with high-profile/complex cases and ensure all appropriate stakeholders are informed regularly of case status.
• Maintain a daily roster with the status of all assigned cases to ensure appropriate case progress.
• Provide services to complex cases that involve high-need areas and higher-risk individuals.
• Deploy to support disaster survivors with severe disaster recovery needs, which require more intensive support.
• Prepare briefs and presentations utilizing Microsoft Office family of products (i.e., Outlook, PowerPoint, Word, Excel and Access).
• Support meetings and teleconferences with management.

Skills: Case Management Leadership, Family Reunification, Team Supervision, Service Planning, Complex Case Support, Stakeholder Communication, Disaster Response, Microsoft Office Proficiency

• Progressive employment experience in family preservation, kinship care, or general child welfare services.
• Relevant employment experience that demonstrates supervisory and case management experience.
• Able to bilingual in English and Spanish (both oral and written).
• Experience providing direct services to foreign-born, immigrant and/or refugee populations.
• Supervisory experience for case management or in-home/community-based direct service provision.
• Must have professional licensure.
• Must have an active certification in SAFE Home Study (or similar method) certifications.
• Experience providing services within the ORR network of programs.
• Proficient in languages other than English and Spanish.
• Able to learn and effectively utilize different technology platforms.
• Excellent computer use knowledge with Microsoft Windows 10 and 365 Office products, including Word, Excel, PowerPoint, and Outlook.
• Proven effective time management, planning, communication, and interpersonal skills.
• Ability to problem solve.
• Ability to work independently.
• Ability to keep an electronic calendar (Outlook).

Qualifications: BS in Nursing with 8 years of Experience

• Recent acute care experience, preferably in a critical care setting.
• Utilization Management/Case Management experience, preferably in an acute care setting.
• Working knowledge of Interqual, Intensity of Service/Severity of Illness criteria.
• Working knowledge of Title XVII and Title XIX.
• Working knowledge of reimbursement related to Medicare, Medi-Cal, Capitation, and Managed Care.
• Ability to negotiate orders with the physicians in order to assign alternate levels of care.
• Working knowledge of community resources.
• Working knowledge of methods to resolve patient needs, such as discharge planning, Home Health, DME and SNFs.
• Ability to case manage smoothly and increase patient/physician satisfaction while staying within guidelines.
• Ability to track outcomes and report findings.
• Able to problem-solve effectively.
• Ability to use clinical knowledge to identify potential quality issues, delays in service, and post-acute care needs.
• Must have excellent oral and written communication, interpersonal, problem-solving, conflict resolution, presentation, time management, positive personal influence and negotiation skills.
• Must have strong clinical assessment and critical thinking skills.
• Ability to provide utilization review/discharge planning services appropriate to patients with complex medical, emotional and social needs.
• Must have the ability to work in a high-volume caseload environment and deal effectively with rapidly changing priorities.

Qualifications: BA in Psychology with 5 years of Experience

• Progressive employment experience that demonstrates supervisory and case management experience.
• Ability to communicate clearly and effectively via oral and written means.
• Ability to be bilingual in English and Spanish (speak, read, and write).
• Ability to present a positive demeanor to individuals, their families, staff, supportive services personnel, and the general public.
• Ability to remain calm in the midst of difficult circumstances and emergencies.
• Able to effectively manage significant documentation.
• Advanced knowledge of case management services and community resources, Federal, state, tribal and territorial disaster assistance programs.
• Able to work with minimal supervision.
• Proficient in utilizing Outlook, Word, and Excel, PowerPoint, Access, and Visio.

Qualifications: BS in Health Services Administration with 7 years of Experience

• Experience working in programs providing social and/or employment services for at-risk populations.
• Able to commit to providing exceptional customer service and presenting a professional image to all constituents.
• Working knowledge of computer software.
• Strong familiarity with databases (i.e., Word, Excel and Office 365, Launchpad-Salesforce).
• Strong familiarity with available community resources, services and partner organizations.
• Ability to maintain cultural awareness and sensitivity to differing attitudes, backgrounds and abilities.
• Able to input data, organize and manage confidential documents and records.
• Able to be flexible in days and hours in case of important community events in evenings or weekends.

Qualifications: BA in Social Work with 3 years of Experience

• Must have leadership aptitude and a lead-by-example work style.
• Able to enjoy and seek opportunities to help others grow, learn and develop.
• Extensive knowledge and experience with evidence-based case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing.
• Able to possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs.
• Able to work just as well independently as they do on a team.
• Exercise mature judgement, and are highly motivated, self-starting and proactive.
• Excellent at communicating, whether in writing or verbally.
• Strong sense of prioritization and can coordinate multiple demands in a high-pressure environment.
• Relevant experience OR equivalent combination of education and experience.
• Able and willing to work flexible hours, which may include evenings or weekends.
• Must have employment eligibility verification.
• Able and willing to obtain CPR/First Aid training.

Qualifications: BS in Behavioral Health Science with 7 years of Experience

• Ability to be bilingual in Spanish and English.
• Progressive employment experience in the aforementioned fields.
• Must be able to read and interpret handwritten and typewritten print.
• Must be able to communicate by voice and detect sound by ear.
• Must be able to multitask, be detail-oriented, be organized and have excellent verbal and communication skills.
• Proficient with computers and common office equipment, as well as with MS Office products.
• Ability to sit for more than 8 hours per day.
• Ability to perform duties in a safe manner.
• Ability to follow the corporate safety policy.

Qualifications: BA in Counseling with 2 years of Experience

• Ability to participate and support safety meetings, training and goals.
• Able to ensure safe operating conditions within the area of responsibility.
• Able to encourage co-workers to work safely.
• Ability to identify close calls and/or safety concerns to supervisory personnel.
• Ability to maintain a clean and orderly work area.
• Ability to perform other duties as assigned within the scope of work and responsibility.
• Experience in Case Management or child welfare with children.
• Must have supervisory experience.

Qualifications: BS in Healthcare Management with 4 years of Experience

• Effective communication skills.
• Excellent organizational and time management skills.
• Strong familiarity with professional and technical emerging knowledge.
• Problem-solving skills and the ability to multitask.
• Must be compassionate with teamwork skills.
• Must have skill in the analysis and re-engineering of systems, processes, and procedures.
• Ability to develop, implement, and modify multidisciplinary health care plans.
• Strong familiarity with standard concepts, practices, and procedures within a particular field.
• Extensive experience and judgment to plan and accomplish goals.
• Proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
• Ability to speak and write fluently in English.

Qualifications: BA in Human Services with 6 years of Experience

• Prior case management experience in child and family services.
• Able to be bilingual in English and Spanish.
• Demonstrated ability to service a difference group of clients, including refugees or other minority families.
• Able to demonstrate leadership skills in alignment with agency and program values, while also exhibiting a team-player attitude.
• Excellent verbal and written communication skills.
• Demonstrated clinical, therapeutic, and crisis intervention skills.
• Ability to work independently and exercise a high level of confidentiality.
• Must have a computer and typing skills sufficient to perform essential job functions.
• Able to adhere to all agency and departmental safety procedures, including reporting any unsafe practices, equipment and environment, and takes an active role in correcting the unsafe practice, equipment or environment through proper notification channels.
• Able to activate a motor vehicle license and maintain a reliable automobile with adequate insurance coverage.

Qualifications: BA in Sociology with 4 years of Experience

• Experience progressively responsible one-on-one case management supervision.
• Experience working with individuals who are homeless or have mental health or substance abuse issues.
• Experience supervising a case management team.
• Ability to communicate effectively in written and oral forms.
• Ability to gather data, compile information, and prepare reports.
• Must have skill in the use of computers, preferably in a PC, Windows-based operating environment, especially Office 365 applications.
• Demonstrated experience in case management work.
• Able to speak bilingual in English and Spanish.

Qualifications: BS in Public Health with 7 years of Experience