Job Summary: 

• Manage and monitor operational metrics such as OLAs, SLTs, call queues, distribution, quality, response, etc, for desktop services, which include endpoint computing support, remote access, VDI, Intune/SCCM, functional issues relating to application, security hardening activities, etc.
• Support the desktop services staff with technical queries and improve their knowledge and capabilities through skillset development and knowledge management.
• Prioritize functional and hierarchical escalations from customers to ensure that they receive the highest level of service.
• Manage desktop services for smooth 24/5 support operations
• Ensure ownership and be responsible for the management of all incidents and requests within the queue from contact to closure.
• Ensure compliance with the incident request management process, timely resolution, closure, and working in coordination with various teams and leads.
• Ensure timely escalation of tasks to 3rd line support, external vendors.
• Manage support staff per shift to deliver effective support, managing and monitoring shift roster, and assigning short-term work schedules for timely completion
• Conduct feedback meetings, performance reviews, and monthly 1:1s, using performance analytics to support professional development.

Skills on Resume: 

• Metrics Management (Hard Skills)
• Endpoint Support (Hard Skills)
• VDI Administration (Hard Skills)
• Incident Management (Hard Skills)
• Team Leadership (Soft Skills)
• Knowledge Sharing (Soft Skills)
• Performance Coaching (Soft Skills)
• Vendor Coordination (Hard Skills)

Job Summary: 

• Monitor the performance of the team
• Allocate work and review completion, take appropriate corrective action to ensure timeliness and quality
• Contribute to formal personal performance management and appraisal.
• Conduct quality audits, coordinate induction training, and performance improvement plans
• Supervise staff for compliance with service management practices
• Maintain skills matrix and update it regularly, identify skill gaps or new training requirements and organize the same for the team.
• Manage disaster recovery operations wherein the Op Center team operates out of Chennai, working from home or the Mumbai team operates with WPS teams to provide support during DR scenario
• Manage internal communications for IT support-related issues
• Contribute to continuous service improvements, promote customer focus, to deliver improved services to the customer.
• Collaborate internally and work as the customer champion in cross-functional teams to build strong client and customer relationships.
• Contribute to service landing and transition activities

Skills on Resume: 

• Team Supervision (Soft Skills)
• Work Allocation (Hard Skills)
• Quality Auditing (Hard Skills)
• Performance Management (Soft Skills)
• Training Coordination (Hard Skills)
• Disaster Recovery (Hard Skills)
• Customer Focus (Soft Skills)
• Cross Collaboration (Soft Skills)

Job Summary: 

• Managing the planning, maintenance, and evolution of the office environment and infrastructure
• Managing and following up on IT implementation or upgrade projects with the various stakeholders
• Maintaining all IT security within the company
• Promoting best practices related to infrastructure management and user support
• Designing, implementing, and ensuring compliance with company policies, standards and procedures as they relate to IT
• Ensuring disaster recovery and business continuity plans are in place and tested
• Participating in the recruitment and integration of new employees
• Determining the training needs of the team and the necessary coaching

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Project Coordination (Hard Skills)
• IT Security (Hard Skills)
• Process Improvement (Soft Skills)
• Policy Compliance (Hard Skills)
• Business Continuity (Hard Skills)
• Talent Recruitment (Soft Skills)
• Team Coaching (Soft Skills)

Job Summary: 

• Realize optimization potentials in process, portfolio, licenses and contracts in the IT department of LDA and ensure smooth and target-oriented collaboration model within the LDA IT department
• Drive the IT architecture development, formulate guidelines for an architectural landscape for the whole company and provide architectural guidance for new solutions, services, updates and releases
• Develop and manage a coherent IT portfolio for services, solutions and projects
• Be responsible for the overall management and control of already existing internal (via service agreements) and external suppliers of products and services, and identify opportunities for engagement with new suppliers
• Evaluate suppliers according to defined supplier performance criteria, manage key supplier relationships, ensure compliance and contribute to a high level of user and stakeholder satisfaction
• Build up, run and continuously improve a global license management and software asset management, 
• Analyze license and asset demands for new projects and ensure license provision, monitor consumption and usage to ensure the effective utilization of existing licenses and assets
• Guide and support LDA IT teams in applying processes, design guides, frameworks, templates and tools for IT processes and continuously develop and improve these methods (IT process management)

Skills on Resume: 

• Process Optimization (Hard Skills)
• Architecture Development (Hard Skills)
• Portfolio Management (Hard Skills)
• Supplier Management (Hard Skills)
• Performance Evaluation (Hard Skills)
• License Management (Hard Skills)
• Asset Utilization (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Serve as a Team Leader for the Deployment Project
• Manage people on the team
• Develop schedules for the team and ensure proper team dynamics
• Act as the liaison between the client and Pace Systems Project Managers
• Analyze workload, assign priorities, and maintain focus on productive endeavors
• Engage with client end users on sites
• Ensure positive interactions with clients, patients, and partners alike
• Keep consistent communication with Project Managers regarding Team status
• Work to identify issues and devise solutions to meet project delivery milestones
• Adjust and respond to evolving deployment needs

Skills on Resume: 

• Team Leadership (Soft Skills)
• People Management (Soft Skills)
• Schedule Planning (Hard Skills)
• Client Liaison (Soft Skills)
• Workload Analysis (Hard Skills)
• Customer Engagement (Soft Skills)
• Issue Resolution (Hard Skills)
• Project Communication (Soft Skills)

• Job Summary: 
• Lead, manage, and hold accountable a team of four Service Desk Technicians dedicated to supporting companies in the Group
• Provide Level 3 IT support to customers in response to their requests
• Receive escalations from Level 2 technicians, including reviewing these for acceptance, or for training moments
• Manage Team to Core Processes
• Monitor Service Level Agreement (SLA) and Key Performance Indicators (KPI) achievements
• Ensure tickets are updated with detailed technical notes
• Commit new/updated information to customer documentation
• Recommend and help implement Department process improvements
• Backup Level 2 Technicians during times of high ticket volumes/low resources
• Participate in the weekend on-call rotation

Skills on Resume: 

• Team Management (Soft Skills)
• Technical Support (Hard Skills)
• Escalation Handling (Hard Skills)
• Process Management (Hard Skills)
• SLA Monitoring (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Process Improvement (Soft Skills)
• Oncall Support (Hard Skills)

Job Summary: 

• Respond to 3rd party vendor platform incidents and outages and work with the vendor to implement process and/or technical improvements to reduce and eliminate future incidents and outages.
• Review 3rd party vendor platform roadmaps, upgrades, operational performance (SLAs), delivery processes and technical solutions, and provide solution architecture direction to the vendor to ensure alignment with technology standards and delivery practices.
• Communicate and present to the team, management and stakeholders.
• Design, code and unit test application solutions developed in Python.
• Identify and implement technology solution improvements within Athene’s technology environment that address limitations or reduce risk with the 3rd party vendor platform.
• Integrate, implement and maintain various Athene-approved technologies and standards into the Workflow development team’s solutions and processes
• Participate in Agile ceremonies to help define and deliver future and current sprint commitments for the Workflow team's custom development deliverables.
• Produce and maintain technical design documentation.
• Provide mentoring and coaching to other developers on application architecture, design, and development standards and best practices.

Skills on Resume: 

• Vendor Management (Hard Skills)
• Solution Architecture (Hard Skills)
• Technical Communication (Soft Skills)
• Python Development (Hard Skills)
• Risk Mitigation (Hard Skills)
• Agile Collaboration (Soft Skills)
• Technical Documentation (Hard Skills)
• Developer Mentoring (Soft Skills)

Job Summary: 

• Drive execution and delivery of projects with high quality by working with the team on multiple concurrent projects.
• Provide technical leadership to teammates through coaching and mentorship.
• Perform tasks alongside and in parallel to team members for completing project work, including the hands-on creation of SQL objects, SSRS reports, and technical specification documentation.
• Maintain high standards of software quality within the team by establishing good practices and habits.
• Identify and encourage areas for growth and improvement within the team.
• Collaborate with other development teams, business analysts, software architects, and key stakeholders to plan, document, develop, test, and maintain database objects and IT infrastructure for web and desktop 
• based business applications built on Microsoft technologies.
• Assist in the collection and documentation of users' requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of databases and IT infrastructure supporting the software.
• Ensure that the team has access to the skills, tools, processes, etc. that they need to produce high-quality, on-time software that meets the customers' expectations.

Skills on Resume: 

• Project Delivery (Hard Skills)
• Technical Leadership (Soft Skills)
• SQL Development (Hard Skills)
• Quality Standards (Hard Skills)
• Team Development (Soft Skills)
• Cross Collaboration (Soft Skills)
• Requirement Analysis (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Advocate for and enforce the use of the software development lifecycle, ensuring the proper structures are in place for the team to help in the on-time delivery of high-quality project releases.
• Participate in peer reviews of solution designs.
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
• Adhere to high-quality development principles while delivering solutions on time and on budget.
• Research and evaluate a variety of database and IT products.
• Clearly communicate schedule and quality expectations and ensure that the team is operating efficiently.
• Prepare and execute the Annual review for all team members
• Prepare and execute quarterly one-on-one meetings with each team member
• Prepare and execute quarterly incentives for each team member
• Participate in the recruitment of new employees to the team
• Participate in Project Kick-off and project initiation meetings

Skills on Resume: 

• SDLC Enforcement (Hard Skills)
• Design Review (Hard Skills)
• Process Improvement (Soft Skills)
• Quality Assurance (Hard Skills)
• Technical Research (Hard Skills)
• Team Communication (Soft Skills)
• Performance Evaluation (Soft Skills)
• Talent Recruitment (Soft Skills)

Job Summary: 

• Provide technical leadership to a team of developers
• Assist developers on new module development, as well as enhancements and defect fixing
• Work with various teams to analyze and design new modules
• Provide estimates and plan the development of new features
• Facilitate communication between development and other teams within CFS
• Development of new features and code review.
• Systems documentation and knowledge base management for support efficiencies
• Support users by developing documentation and assistance tools
• Support continuous improvement by investigating alternatives and new technologies and presenting these for architectural review.
• Explore opportunities to add value to job accomplishments

Skills on Resume: 

• Technical Leadership (Soft Skills)
• Module Development (Hard Skills)
• System Analysis (Hard Skills)
• Project Estimation (Hard Skills)
• Team Communication (Soft Skills)
• Code Review (Hard Skills)
• Knowledge Management (Hard Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Plan, coordinate and maintain full ownership over the execution of IT platform and infrastructure audit examinations and validation procedures in accordance with the Internal Audit Department’s audit methodology and professional standards.
• Work with the IT Infrastructure Audit Manager to establish appropriate budgets and timeframes for these examinations.
• Independently document and communicate recommendations to Bank Management to improve internal controls and reduce risk to the organization
• Supervise other IT Audit staff, per audit engagement
• Be responsible for becoming intimately familiar with the organizational structure of the Bank’s Technology organization.
• Ensure the Audit Department’s overall Audit Plan effectively accounts for risks
• Be responsible for actively networking with the Enterprise Security Audit team to ensure cybersecurity risks are accounted for within the scope of infrastructure audits.
• Be responsible for understanding the IT infrastructure, operations, engineering, risk management, architecture and governance functions in the organization.
• Expected to work with the IT Infrastructure Audit Manager to develop an effective approach to gaining this knowledge
• Working with the Infrastructure Audit Manager, keeping abreast of current developments and emerging issues and risks both within the Technology organization and the information technology industry, and applying gained knowledge to audit practices
• Be responsible for establishing a relationship with the project portfolio manager for the Technology line of business to fully understand the key projects ongoing in the Technology organization.
• Infrastructure projects and participate in these projects and other investigations and initiatives
• Directly communicate with Senior, Middle and Line Management within the Technology organization, as well as External Auditors, and maintain and enhance these professional relationships
• Maintain ongoing communication with the 1st and 2nd line Technology Risk Management/Oversight organizations to align assurance activities, share risk information, and establish ongoing reliance approaches 

Skills on Resume: 

• Audit Management (Hard Skills)
• Risk Assessment (Hard Skills)
• Internal Controls (Hard Skills)
• Team Supervision (Soft Skills)
• Cybersecurity Awareness (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Industry Knowledge (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Leads IT compliance initiatives, monitoring, and review of controls
• Oversees policy, standard development, and adoption, ensuring that policies are up to date, scalable, align with business needs, and are understood across the organization
• Analyze, evaluate, prioritize, and implement necessary technologies or technology-related process improvements and modifications.
• Reviews infrastructure and application architectures for security and compliance
• Provides actionable guidance to ensure a secure infrastructure and application architecture posture
• Implement and support ISO27001 or NIST 800-53 compliance control frameworks
• Develop disaster recovery and business continuity standards and processes, as well as requirements for recovery services
• Identifies potential areas of compliance vulnerability and risk
• Develops/implements corrective action plans for the resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future
• Monitor third-party adherence to IT compliance requirements and address instances of noncompliance
• Provide expert project leadership and guidance to the team as SME
• Provide direction, coaching, and mentorship to the team

Skills on Resume: 

• IT Compliance (Hard Skills)
• Policy Management (Hard Skills)
• Process Improvement (Hard Skills)
• Security Review (Hard Skills)
• Risk Mitigation (Hard Skills)
• Framework Implementation (Hard Skills)
• Disaster Recovery (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Lead a team of IT developers.
• Coach the supervised team members regularly
• Be responsible for staff-related activities such as recruitment, development, replacement, performance qualification and salary review
• Monitor and continuously improve the performance of the assigned team members
• Act as a delivery manager involving external parties and as a business partner for internal stakeholders
• Gather IT requirements to understand the business needs
• Inform, consult, and advise on IT solutions.
• Deal with escalations and manage the expectations
• Coordinate the implementation of new and the roll-out of existing IT business applications and developments
• Be responsible as a resource manager for staff IT projects
• Take accountability as a steering group member in IT initiatives
• Control the know-how transfer of deployed solutions into the 1st and 2nd level support organization
• Ensure and organize the availability of resources for 3rd-level support outside of the own team

Skills on Resume: 

• Team Leadership (Soft Skills)
• Staff Development (Soft Skills)
• Talent Management (Soft Skills)
• Performance Monitoring (Hard Skills)
• Delivery Management (Hard Skills)
• Requirement Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Project Coordination (Hard Skills)

Job Summary: 

• Lead projects related to Supply Chain Planning with greater complexity.
• Work with vendors on new software to support Supply Chain Planning.
• Work with Infrastructure teams to prepare architectural diagrams, ensure adherence to IT security requirements, manage ALM initiatives, and present new projects at ARB for approval.
• Organize, conduct, or participate in solution Functional Designs.
• Prepare, organize, and drive workshops with business partners to collect and discuss requirements.
• Translate business requirements into IT solution design.
• Develop to-be solution alternatives with recommendations and provide estimates for new solutions or enhancements.
• Write functional requirements/specifications.
• Work with development resources to confirm the requirements are being met.
• Perform system customizing according to the agreed solution and business requirements.
• Perform system testing considering the business requirements, and support solution documentation according to Amcor standards.
• Validates the solution's adherence to Amcor standards and consistency with the overall solution.
• Define and engage appropriate Project Team Members (IT and Business), resources can be internal or external.
• Define and manage Project Plans, Project Team Meetings, and establish and develop Project Stakeholder relationships.
• Track, report, escalate, and mitigate on issues, status, timeline, resources, and budget.

Skills on Resume: 

• Project Leadership (Soft Skills)
• Vendor Management (Hard Skills)
• Solution Design (Hard Skills)
• Requirement Gathering (Hard Skills)
• Business Analysis (Hard Skills)
• System Testing (Hard Skills)
• Stakeholder Management (Soft Skills)
• Project Tracking (Hard Skills)

Job Summary: 

• Lead the Technical Support team in Canada and delegate responsibilities
• Supports software and hardware problems.
• Analyzes and resolves RT tickets.
• Acts as L3 support for any IT-related issues and provides support.
• Escalate tickets to the next level in the infrastructure team
• Installation of software and imaging of computers.
• Ensures all tickets are handled and answered promptly, and will regularly follow up with the team.
• Determines the best solution based on the issue and details provided by internal and external customers.
• Participate in joint continuous improvement initiatives with the company.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Technical Support (Hard Skills)
• Ticket Management (Hard Skills)
• Issue Resolution (Hard Skills)
• System Installation (Hard Skills)
• Escalation Handling (Hard Skills)
• Customer Service (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Participate in quality and compliance audits.
• User Access modifications and support.
• Initiates activities with other ZI departments.
• Manage, create, and prepare a computer image.
• Create scripts to help in the support of software deployment and fixes that are required across the country.
• Documents all actions on tickets within the provided tools.
• Shares information/expertise with other ServiceDesk team members.
• Updates the knowledge base for all kinds of solutions and documentation.
• Compliance with service levels as outlined in ZI working instructions.

Skills on Resume: 

• Quality Auditing (Hard Skills)
• Access Management (Hard Skills)
• Cross Collaboration (Soft Skills)
• Image Creation (Hard Skills)
• Script Development (Hard Skills)
• Ticket Documentation (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Service Compliance (Hard Skills)

Job Summary: 

• Develop technical aspects of the company’s strategy to ensure alignment with its business goals
• Discover and implement new technologies that yield a competitive advantage
• Consolidate the technology platforms and create plans for each
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance and data protection processes
• Monitor KPIs and IT budgets to assess technological performance
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy
• Work closely with the founder on marketing, business development to define and deliver new products and enhancements
• Assist in recruiting, onboarding, and training the development team

Skills on Resume: 

• Technology Strategy (Hard Skills)
• Innovation Management (Soft Skills)
• Platform Consolidation (Hard Skills)
• Infrastructure Supervision (Hard Skills)
• Quality Assurance (Hard Skills)
• Performance Monitoring (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Team Development (Soft Skills)

Job Summary: 

• Delegate duties and tasks within the IT department.
• Review completed tasks to ascertain compliance with standards.
• Monitor team members and provide necessary advice and guidance.
• Perform periodic risk assessments and initiate risk control strategies.
• Coach team members and motivate them to produce desired results.
• Keep up with trends in the constantly evolving information technology industry.
• Perform regular IT audits to discover areas of weakness and fortify them.
• Work alongside other departments to achieve the goals and visions.
• Write and forward regular reports to the management.
• Provide a solution to any complex IT-related challenges in the organization.
• Perform regular appraisal of team members’ performance and devise strategies to help with improvement.
• Carry out in-depth research to reveal new and better methods of handling functions within the department.
• Ensure that the company’s data and information are protected from unauthorized access.
• Supervise the repair and maintenance of all IT gadgets.

Skills on Resume: 

• Task Delegation (Soft Skills)
• Compliance Review (Hard Skills)
• Team Supervision (Soft Skills)
• Risk Management (Hard Skills)
• Team Coaching (Soft Skills)
• IT Auditing (Hard Skills)
• Cross Collaboration (Soft Skills)
• Data Protection (Hard Skills)

Job Summary: 

• Manage critical or emergency incidents, assess situations, and develop an action plan to resolve issues
• Manage the escalation board for the specified team
• Provide guidance to and mentor direct reports
• Effectively communicate with the team, management, and client, any pertinent information relevant to the task at hand
• Take a leadership role in promoting Lloyd’s core values and guidelines throughout the team
• Act as a technical escalation point for Service Desk Analysts
• Research complex technical issues and provide an action plan to clients and the team
• Ensure that all work performed is documented 
• Manage client relationships and expectations during the escalated issue process
• Identify opportunities to offer additional services to improve client service
• Mentor junior analysts to develop their business and technical skills, and practice company values
• Participate in rotating on-call schedules to provide technical and emergency situation guidance, so that the clients depend on 24/7 support to meet their business needs.

Skills on Resume: 

• Incident Management (Hard Skills)
• Escalation Handling (Hard Skills)
• Team Mentoring (Soft Skills)
• Effective Communication (Soft Skills)
• Technical Expertise (Hard Skills)
• Client Management (Soft Skills)
• Service Improvement (Soft Skills)
• Oncall Support (Hard Skills)

Job Summary: 

• Manage and lead TH Corp IT teams to deliver stable and robust IT solutions, and ensure smooth running of the day-to-day IT operations for all offices and warehouses and provide excellent support for employees
• Develop guidelines, processes, and procedures to enhance office IT Infrastructure resiliency and service availability
• Design, develop, and implement a Business Continuity Plan and Disaster Recovery strategy
• Proactively manage and report on project status, deliverables, risks and issues, while working closely with multiple stakeholders
• Build and maintain strong relationships with business partners and act as a liaison between IT and business teams
• Manage IT assets and inventories, IT procurement, budgeting and cost control
• Drive a continuous improvement mindset across the team through providing continuous support, training, coaching and mentorship to the team
• Manage system development projects to align with the project management framework
• Maintain high quality of service and deliverables for the critical business
• Incident management on a critical real-time system, clearly communicating and escalating to key stakeholders, and providing a quick response for immediate recovery
• Schedule and deliver system solutions in accordance with relevant business requirements
• Work closely with software engineers and service providers to ensure the delivered projects/solutions can meet the budget, timeline, and quality objectives in alignment with business strategy
• Provide proactive consultancy to business users in formulating system solutions that can help the business to capture revenue growth, improve customer experience and operational efficiency

Skills on Resume: 

• IT Leadership (Soft Skills)
• Infrastructure Management (Hard Skills)
• Business Continuity (Hard Skills)
• Project Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Asset Management (Hard Skills)
• Team Development (Soft Skills)
• Incident Response (Hard Skills)

Job Summary: 

• Manage a team that will deliver high-quality, innovative software solutions, in collaboration with stakeholders such as scrum masters, architects, developers, product managers/product owners, testers and support personnel.
• Support the team by providing direction, clarity and coaching.
• Supervise daily development tasks in the team, ranging from prototyping, design, implementation, automated testing, troubleshooting, and third-tier customer support.
• Manage the performance of team members by setting goals and evaluating performance, supporting growth initiatives and career planning.
• Drive continuous development process improvements and align/consolidate across teams
• Build collaborative relationships with other teams and stakeholders within the organization.
• Organization, contribute to the successful delivery of the ITD GBS PPM strategy by coordinating and supervising the work of the assigned team.
• Act as a Process and Tool Owner regarding the Resource Management and Financial Management areas of the organization.
• Be responsible for the people management activities (target setting and evaluation, time and resource management, learning and development, etc.) regarding the assigned team.
• Overview of the managed areas, including trends and Key Performance Indicators.
• Initiate and deliver service and organizational-related enhancements.

Skills on Resume: 

• Team Management (Soft Skills)
• Technical Supervision (Hard Skills)
• Performance Evaluation (Soft Skills)
• Process Improvement (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Resource Management (Hard Skills)
• KPI Monitoring (Hard Skills)
• Service Enhancement (Soft Skills)