Job Summary: 

• Assist the superior in maintaining the hotel's software and hardware.
• Solve technical and operational problems according to user reports.
• Follow the instructions of the Information Systems Manager for computer technical hardware and software operations.
• Ensure that any system user permission has been authorized before opening the monthly audit user use report, and ensure that it has been used correctly.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure ownership of all hotel data and ensure that data is backed up promptly.
• Provide IT support to other Hilton hotels and conduct IT cross-training with other hotels.
• Ensure that the security of hotel data is consistent with stated standards and best practices.
• Access controls are consistent with stated standards and best practices to ensure room access registration and safety.
• Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.
• Identify, evaluate, and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology.
• Adhere to hotel safety policies, emergency rules, and procedures.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Technical Support (Hard Skills)
• Software Management (Hard Skills)
• User Authorization (Hard Skills)
• Guest Assistance (Soft Skills)
• Data Backup (Hard Skills)
• IT Collaboration (Soft Skills)
• Data Security (Hard Skills)

Job Summary: 

• Collaborate across departments to ensure the highest level of customer service to internal and external partners.
• Participate in the hiring process for System Operators and System Support Technicians
• Inspire and foster an environment where diverse backgrounds are respected and valued.
• Manage a safe workplace by advocating safety training and ensuring accident preparedness is adhered to through excellent housekeeping standards
• Review and analyze Key Performance Indicators (KPIs) promptly to ensure meaningful data is reported both internally and externally
• Set up controls for record keeping and feedback to operations
• Engage, develop, and motivate Associates while ensuring morale is at a high level through appropriate interventions, such as probationary reviews, performance goal setting, and frequent and candid conversations in order to drive high-performing individuals and teams.
• Manages the maintenance of all hardware in the Distribution Center, including tracking, reporting, and resolving network and equipment-related issues
• Monitors the ongoing maintenance and inventory of all system-related equipment. 
• Works with software and equipment vendors

Skills on Resume: 

• Customer Collaboration (Soft Skills)
• Recruitment Management (Hard Skills)
• Diversity Leadership (Soft Skills)
• Safety Compliance (Hard Skills)
• Data Analysis (Hard Skills)
• Record Management (Hard Skills)
• Team Motivation (Soft Skills)
• Hardware Maintenance (Hard Skills)

Job Summary: 

• Coordinates DC systems activities related to software and hardware installations and basic network setup
• Participates in system-related projects coordinated. 
• Oversees system and technical training on all DC systems
• Recommends systems changes to support the Distribution Center operation
• Oversees all Systems Support activities, including the SCAN warehouse management system, Sortation Systems, Voice Systems, and Labor Management Systems
• Manages the timely reporting, escalation, and resolution of all system-related issues.
• Manages the coordination of implementations of all systems changes, new software, and fixes. 
• Communicates recommendations and changes to DC Management.
• Partner with downstream customers to determine ways to continuously improve the service provided by the Systems Team.
• In coordination with the Manager of D/C Finance/IT, hires, trains, reviews, and terminates associates
• Oversees all computer systems related to D/C production and staff support
• Provides recommendations relative to new software and equipment based on input from the Distribution Center and Home Office staff

Skills on Resume: 

• System Coordination (Hard Skills)
• Project Management (Hard Skills)
• Technical Training (Soft Skills)
• System Improvement (Hard Skills)
• Issue Resolution (Hard Skills)
• Implementation Oversight (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Maintains a thorough knowledge of the organization and adheres to all organizational standards.
• Keeps the immediate supervisor well-informed of activities and recommends corrective actions.
• Manages and maintains Microsoft Windows applications and systems, including Windows XP, Vista, 7, 10, Server 2008, 2012, 2016, SQL Server 2008, etc.
• Manages the installation and maintenance of the organization's local area network hardware/software.
• Manages network operations to include troubleshooting connectivity problems, installing, and maintaining routers
• Managing and administering VOIP Telephone systems, adding/terminating users
• Resetting passwords, establishing e-mail addresses
• Assessing and reporting operational status
• Performing backups and restores, etc.
• Conducts technology orientation and exit briefing for all staff
• Prepares technology and systems for new and existing staff.
• Ensures technology documents/certificates, such as product registrations, SSL certificates, maintenance agreements, service contracts, etc., related to technology operations and/or technology services are evaluated, updated, and processed.

Skills on Resume: 

• System Administration (Hard Skills)
• Network Management (Hard Skills)
• Server Maintenance (Hard Skills)
• VOIP Administration (Hard Skills)
• User Support (Soft Skills)
• Data Backup (Hard Skills)
• Technical Documentation (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Collaborate with business leaders to gain an understanding of their needs, defining their requirements, and continuously adding value, including making their processes more effective and efficient, while building upon the strategic vision of existing applications.
• Plan, organize, control and evaluate Information Technology and electronic data operations
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Audit systems and assess their outcomes
• Preserve assets, information security, and control structures
• Handle annual budget and ensure cost effectiveness

Skills on Resume: 

• Business Collaboration (Soft Skills)
• IT Management (Hard Skills)
• System Design (Hard Skills)
• Data Security (Hard Skills)
• Team Leadership (Soft Skills)
• System Auditing (Hard Skills)
• Asset Protection (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Supervises daily IT activities of field service technicians, ensuring the level of technology support meets the needs of the organization
• Lead, mentor, change, and motivate teammates to deliver exceptional customer service.
• Actively pursues operational improvements to enhance quality, improve productivity, and reduce expense
• Manage the production of employees through clear-cut expectations and metrics.
• Ensures adherence to policies, procedures, and technical standards
• Ensure project and initiative progress, including consistent and effective communication.
• Manage escalations as they relate to providing technology service support.
• Develop regional partnerships and operational knowledge by building relationships with the business to improve support.
• Identify problematic areas and work across teams to implement strategic solutions.

Skills on Resume: 

• Team Supervision (Soft Skills)
• Employee Mentoring (Soft Skills)
• Process Improvement (Hard Skills)
• Performance Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Project Coordination (Soft Skills)
• Issue Escalation (Hard Skills)
• Strategic Collaboration (Soft Skills)

Job Summary: 

• Oversees development or support of system specifications through interaction with business users, IT project managers, program managers and IT programming staff.
• Oversees design, development, maintenance, testing and debugging of software development code, FTP file transmission and job scheduling tasks.
• Assists in projecting software and hardware scores, requirements, costs and general software project management.
• Oversees the work of software developers, project managers and system analysts to manage the software development life cycle.
• Provides guidance and training to the team.
• Prepares status reports for the department manager.
• Ensures successful completion of projects in conformance with project goals and requirements
• Ensures projects are in conformance with company policies and procedures.
• Ensures proactive and cooperative relationships exist within the project team, and remains accessible to project team members.
• Keeps up-to-date with technology changes and direction.

Skills on Resume: 

• System Specification (Hard Skills)
• Software Development (Hard Skills)
• Project Estimation (Hard Skills)
• Lifecycle Management (Hard Skills)
• Team Training (Soft Skills)
• Progress Reporting (Hard Skills)
• Policy Compliance (Hard Skills)
• Technical Awareness (Soft Skills)

Job Summary: 

• Serve as the primary escalation point for the Refining Edge Computing server environment.
• Partner with refining IT product teams to deliver secure and reliable technology products and services.
• Recommend, develop, organize, and communicate roadmaps to set priorities.
• Assign appropriate IT employees to roadmap activities, monitor, expedite activities, and oversee problem resolution.
• Collaborate actively with Infrastructure and Enterprise Services to ensure alignment on technology products and services.
• Ensure projects are properly staffed, expectations are managed, and project cost and project plan estimates are met.
• Ensure IT support results in exceptional operations and highly reliable processing that does not adversely affect the business.
• Be responsible for mentoring, training, and compliance of IT Project Management directives, SDLC process and integration, and IT policies and standards.

Skills on Resume: 

• Issue Escalation (Hard Skills)
• Product Collaboration (Soft Skills)
• Roadmap Planning (Hard Skills)
• Resource Allocation (Hard Skills)
• Cross Functional (Soft Skills)
• Project Oversight (Hard Skills)
• Operational Reliability (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Develop and manage budgets.
• Track actual costs throughout the year against capital and expense budgets
• Ensure costs and projections remain within budget.
• Maintain current knowledge of technology trends within IT and the Oil and Gas industry, and foster knowledge sharing and collaboration with the client groups.
• Be an active leader of change, both organizational and technical.
• Participate in recruiting, selecting, and evaluating IT talent.
• Conduct performance reviews, career coaching, goal creation, regular one-on-one meetings, and oversee developmental training.
• Consistently promote and display MPC values.
• Promote corporate CORE initiatives, including health, safety, environmental stewardship, integrity, corporate citizenship, diversity, and inclusion.

Skills on Resume: 

• Budget Management (Hard Skills)
• Cost Tracking (Hard Skills)
• Technology Awareness (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Change Leadership (Soft Skills)
• Talent Acquisition (Hard Skills)
• Performance Coaching (Soft Skills)
• Value Promotion (Soft Skills)

Job Summary: 

• Provides leadership by communicating job expectations
• Planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees, initiating, coordinating, and enforcing systems, policies, and procedures.
• Sustains information systems results by defining, delivering, and supporting information systems, and auditing the application of systems.
• Assesses information systems results by auditing the application of systems.
• Enhances information systems results by identifying information systems technology opportunities and developing application strategies.
• Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security, and control structures.
• Accomplishes financial objectives by determining service level required, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
• Maintains professional and technical knowledge by attending educational workshops
• Reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas
• Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.
• Fosters the highest level of commitment among the people through transparent communication about business challenges, successes, and results.
• Creates an environment that encourages people to think, behave, act, and control work, and make decisions autonomously to attain clear goals.
• Takes personal responsibility for making tough decisions, meeting commitments, and ensuring expected results are achieved.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Performance Management (Hard Skills)
• System Auditing (Hard Skills)
• Technology Strategy (Hard Skills)
• Disaster Recovery (Hard Skills)
• Financial Management (Hard Skills)
• Professional Development (Soft Skills)
• Transparent Communication (Soft Skills)

Job Summary: 

• Maintains staff by working within the team structure, maintaining a safe and secure work environment, and developing personal growth opportunities.
• Plan, monitor, and appraise job results, coaching, counseling, and disciplining employees.
• Maintains quality service by establishing and enforcing organization standards.
• Provide installation, maintenance, and end-user support for desktop and laptop computers, servers, mobile devices, and peripherals, network access, email, web, and server-based applications.
• Safely install standard IT equipment in a data center rack, with assistance.
• Create, maintain and disable user, computer and group objects, accounts, mailboxes and other resources by Human Resources and department managers.·
• Maintain IT inventory, including decommission, re-purposing and recycling of assets.
• Maintain IT software asset management and licensing
• Maintain office equipment, including the telephone system, copiers, faxes, supplies, outside services, mailings system, shipping system, etc.
• Develop documentation and automated solutions and scripts for IT policies and procedures.
• Set up computers, hanging cables, setting up workstations in the warehouse, etc

Skills on Resume: 

• Team Management (Soft Skills)
• Employee Coaching (Soft Skills)
• Quality Assurance (Hard Skills)
• Technical Support (Hard Skills)
• Equipment Installation (Hard Skills)
• Account Administration (Hard Skills)
• Asset Management (Hard Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge and improve overall customer service
• Coordinate staff scheduling, supervise workload and project status
• Monitor trouble calls and ensure their timely and effective completion
• Provide management-level reports on activities, metrics, trends and issues
• Direct supervision of remote Desktop Support staff located across the state.
• Recommend the purchase of new equipment and tools to improve staff effectiveness
• Ensures compliance with company policies, customer requirements, and quality goals.
• Lead a team of IT technicians to resolve hardware and software-related IT issues
• Manage complex issues that are escalated from technicians

Skills on Resume: 

• Customer Service (Soft Skills)
• Staff Scheduling (Hard Skills)
• Issue Monitoring (Hard Skills)
• Report Management (Hard Skills)
• Remote Supervision (Soft Skills)
• Equipment Procurement (Hard Skills)
• Policy Compliance (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Provide leadership, direction and strategic management to the Managed Services team
• Supervise to ensure the most accurate and efficient use of technical staff time and resources
• Independently manage the department and provide regular, pertinent updates to the management team, to allow the management team to focus on big picture considerations
• Coordinates the planning, installation, testing and maintenance of equipment/products managed by Managed Services
• Makes budgetary recommendations to the management team and monitors expenditures against the approved budget
• Develop project strategy, facilitate project objectives and adhere to principles of project management to achieve project results
• Meet with the client to determine project needs and work with the project team to develop project options
• Design, develop, and recommend new and improved processes for enhanced client communication and interaction and direct and train on such strategies

Skills on Resume: 

• Strategic Leadership (Soft Skills)
• Resource Management (Hard Skills)
• Department Oversight (Soft Skills)
• System Maintenance (Hard Skills)
• Budget Monitoring (Hard Skills)
• Project Management (Hard Skills)
• Client Consultation (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Develop and manage the work breakdown structure (WBS) of IT projects
• Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI)
• Prepare project business cases
• Develop or update project plans for information technology projects, including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
• Coordinate and/or assign duties, responsibilities, and spans of authority to project personnel, and the recruitment or selection of project personnel
• Develop and manage annual budgets for information technology projects
• Enforce project management best practices/compliance, using methodologies such as RUP, Agile, and tools such as Project management software and PLM collaboration
• Establish and execute a project communication plan
• Manage project execution to ensure adherence to budget, schedule, and scope

Skills on Resume: 

• Project Planning (Hard Skills)
• Cost Analysis (Hard Skills)
• Business Case (Hard Skills)
• Resource Coordination (Hard Skills)
• Team Assignment (Soft Skills)
• Budget Management (Hard Skills)
• Methodology Compliance (Hard Skills)
• Project Execution (Hard Skills)

Job Summary: 

• Prepare project status reports by collecting, analyzing, and summarizing information and trends
• Troubleshooting and resolving hardware and software issues
• Installing a variety of systems, including hardware, software, PC’s, Laptops, Servers and ware, phones, radios, and network communications
• Systems, equipment, security and maintenance
• Establish backup and recovery (including disaster recovery) plans and procedures
• Conducts and maintains a complete inventory of all IT systems and equipment
• Develops short and long-term goals, including budget and forecast estimates
• Monitors emerging technology and standards, and makes recommendations to advance infrastructure.

Skills on Resume: 

• Status Reporting (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• System Installation (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Data Recovery (Hard Skills)
• Inventory Management (Hard Skills)
• Strategic Planning (Soft Skills)
• Technology Evaluation (Hard Skills)

Job Summary: 

• Ensures the installation, training, maintenance, troubleshooting, and repair of all OpCo desktop hardware and software technology is completed by the team according to SLAs.
• Assists in the setup and operation of audio-visual hardware by the end-user.
• Determines appropriate hardware and software, based on corporate policy and end-user requirements.
• Responds to incidents within SLA or within a timely manner with an appropriate level of urgency, and follows up with customers on all issues.
• Escalates incidents and questions to appropriate support groups.
• Assists in disconnecting, moving, and reconnecting desktop technology hardware for single-user, multi-user, and office moves.
• Assists with the administration and maintenance of Technology Infrastructure components and Telephony Systems.
• Manages Field Support operations through internal staff and external vendor support groups, within the assigned offices.
• Manages support for all Office Infrastructure technologies across all tiers, within agreed timeframes or SLAs.
• Ensures Infrastructure Systems are maintained by service owner guidelines and comply with Business Continuity agreements.
• Contributes to improvements and enhancements of processes/procedures.
• Stays abreast of current technologies through employee/company-sponsored training, periodicals, and regular interaction with other team members.

Skills on Resume: 

• Technical Supervision (Hard Skills)
• Hardware Support (Hard Skills)
• Software Configuration (Hard Skills)
• Incident Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• Process Improvement (Soft Skills)
• Technology Awareness (Soft Skills)

Job Summary: 

• Manage local Servers and systems (Monitor, Backup, Restore, Computer Room, etc)
• Manage local hardware with setup, maintenance/updates, and logistics (Servers, Switches, WiFi, PCs, Thin Clients, Printers, T&A, Telecom, and Mobile devices)
• Support manufacturing on different systems (such as MES, ERP, Cutting System, etc)
• Support Users on SW and HW on support requests, including 1st level support, troubleshooting, finding a workaround, Office 365, T&A, and access control systems, PC (Desk/Lap), CAD Workstation
• Be involved in project activities on IT-related parts, to collect needs to be shared with suppliers or Corporate Teams.
• Budget, investment, and purchase request for IT Devices.
• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

Skills on Resume: 

• Server Management (Hard Skills)
• Hardware Maintenance (Hard Skills)
• System Support (Hard Skills)
• User Assistance (Soft Skills)
• Project Coordination (Soft Skills)
• Budget Management (Hard Skills)
• Issue Reporting (Hard Skills)
• System Improvement (Soft Skills)

Job Summary: 

• Providing continuous support and leading the improvements of IT operations delivery with efficient and high-quality service.
• Implementing and maintaining the core network infrastructure and IT equipment to ensure the business continuity of offices, stores and all the business units in China, HK, and other APAC areas.
• Ensuring the smooth and healthy running of all cloud-based server environments.
• Work closely with all business functions and liaise with external partners' service team to resolve network, infra and Cloud-related issues.
• Drive IT Support, IT Assets, infra, network and hosting related SOP standardization and optimization with corresponding documentation release and updates.
• Coordinate and assist in ad-hoc project activities under the direct line manager.
• Be responsible for planning, developing, implementing, and managing information technology
• Oversee daily ongoing deployment, configuration, support, administration, and maintenance for IT applications, software, and system issues
• Lead, manage, develop, mentor, and grow a team
• Oversee IT projects and work with various departments
• Assist with information technology support and troubleshooting, ensuring the highest level of computer performance, efficiency and security.
• Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional assistance and support.
• Assist in the monitoring of all related hotel systems and ensure proper operation and condition.
• Conducts periodic tests and inspections to ensure all departments are complying with required procedures.

Skills on Resume: 

• Operational Leadership (Soft Skills)
• Network Management (Hard Skills)
• Cloud Administration (Hard Skills)
• Cross Functional (Soft Skills)
• Process Standardization (Hard Skills)
• Project Coordination (Soft Skills)
• System Administration (Hard Skills)
• Team Development (Soft Skills)

Job Summary: 

• Drive accountability and standardized best practices and leverage support functions to optimize operational performance while meeting goals
• Enhance the working together platform by driving a high-performing team through the engagement of the employees
• Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions
• Embrace continuous improvement through agility, process development and positive change to identify the best solutions
• Act as employee advocate by adhering to open open-door policy, supporting policy and procedure and maintaining effective communication
• Work within an agile methodology for planning and executing audit deliverables and tasks
• Plan, scope, and supervise audit engagements and advisory reviews while setting priorities among tasks according to urgency and risk
• Coach and support auditors in their conclusions regarding controls over information systems and related infrastructure, and look beyond symptoms for the root cause.
• Build interpersonal relationships with business partners and manage difficult conversations
• Support external auditors for Sarbanes-Oxley (SOX) related engagements
• Lead continuous improvement projects and innovation within Internal Audit

Skills on Resume: 

• Operational Excellence (Soft Skills)
• Team Engagement (Soft Skills)
• Cross Functional (Soft Skills)
• Process Improvement (Hard Skills)
• Employee Advocacy (Soft Skills)
• Audit Management (Hard Skills)
• Root Cause (Hard Skills)
• Continuous Innovation (Soft Skills)

Job Summary: 

• Be responsible for network configuration, documentation, inventories, and maintenance of the systems at Busch Gardens.
• Troubleshoot and isolate system problems in a client/server environment
• Work with staff to improve productivity, spirit, and cohesiveness
• Guide and teach less experienced support staff, issue rewards, and provide coaching
• Respond and resolve issues called into the helpdesk
• Build relationships and collaborate with the front-of-house departments
• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand fully the legal requirements on IT governance and security
• Handle, efficiently and completely, IT issues that arise
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel Departments

Skills on Resume: 

• Network Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Team Collaboration (Soft Skills)
• Staff Mentoring (Soft Skills)
• Helpdesk Support (Hard Skills)
• Operational Support (Hard Skills)
• IT Governance (Hard Skills)
• Relationship Building (Soft Skills)