• Develop new applications, update/modify existing applications by operations management.
• Write queries, stored procedures, and SISS packages in SQL.
• Creates and implements the source code of new applications.
• Testing and debugging of source code. 
• Create custom dashboards and reports to assist operations in their daily jobs.
• Understand Data Warehouse techniques and implementation.
• Supervise local MIS team members to ensure daily IT checklist operations are performed consistently, trouble tickets are being prioritized and worked effectively, and company policies, procedures, and standards are adhered to. 
• Act as a subject matter expert to mentor and coach both IT and non-IT disciplines. 
• Ensure projects and tasks are meeting milestones and timelines.

Skills: Application Development, SQL Programming, SSIS Integration, Source Code Debugging, Dashboard Reporting, Data Warehousing, Team Leadership, Project Management

• Ensure an open channel of communication between the local team’s activities, the IT Manager, and upper management.
• Maintain day-to-day operations of the Distribution Center’s Network and Computer Systems, including hardware and software.
• Ensures periods of system downtime are kept to a minimum and equipment inventory is properly maintained.
• Perform basic troubleshooting of the Distribution Material Handling System and be a liaison between the 3rd-party Material Handling System support vendor to address and fix issues with MHS/Conveyor Systems. 
• Develops tools and procedures to assist Operations with everyday work.
• Creates technical work instructions, manuals, how-to documentation, and user manuals of all tasks and procedures in the MIS department.
• Stays current with technological developments in Application Development/Software/SQL technologies and recommends ways for the DC to take advantage of new technology.
• Makes recommendations on how to automate various systems to increase efficiency and reduce human errors.

Skills: Network Administration, System Maintenance, Troubleshooting Support, Vendor Coordination, Process Automation, Technical Documentation, Technology Evaluation, Operations Optimization

• Implements, administers, and maintains databases.
• Developing Cloud Solutions and ensuring the organizational goal of being data-driven is implemented. 
• Work with the implementation of all software platforms and EMR
• Ensure all reporting tasks are performed consistently.
• Performs routine preventive maintenance on hardware and software.
• Assists staff in understanding and using technology
• Conducts staff technology presentations and training.
• Presents and implements technological alternatives to streamline functions and improve productivity.
• Manages technology inventory to include procurement and disposal.
• Ensures compliance with all software licensing agreements. 

Skills: Database Administration, Cloud Development, Software Implementation, Report Management, System Maintenance, Technology Training, Process Improvement, Compliance Management

• Manages and safeguards software media and associated licenses. 
• Maintains a centralized software use log.
• Ensures networks, workstations, operating systems and software applications are operational
• Ensures hardware and software are patched and/or updated 
• Ensures all analog and broadband circuits are operational in accordance with vendor specifications.
• Ensures the availability, continuity and security of data and information about the organization.
• Maintains and tests a technology disaster recovery plan.
• Ensures Proper Data Backup, including Offsite Backup Solutions
• Develops and maintains an excellent working relationship with other organizations, ensuring the organization is well-received and presented professionally and positively.
• Respects confidentiality in discussing consumer/participant, staff, volunteer and organizational matters
• Maintains confidentiality of organization, project, fiscal and personnel-related information.

Skills: Software Asset Management, System Administration, Network Operations, Patch Management, Data Security, Disaster Recovery, Backup Management, Professional Communication

• Supervise all O&I staff on job sites
• Assist with the dispatch of commercial crews
• Schedule employees based on workload
• Recruit, hire, and train commercial service personnel
• Act as a liaison between the crew and the commercial customers
• Recruit and train future project managers
• Recruit, hire, and train commercial service personnel
• Manage, document, and communicate job changes to appropriate parties
• Perform on-site customer demonstrations and coaching
• Set up labeling and placard system for commercial relocations
• Serve as on-site project supervisor
• Perform Quality Control (QC) visits, set and monitor work performance standards
• Follow the IOMI training methods and guidelines
• Perform pre-move and post-move walk-through for commercial projects
• Work with the warehouse staff to implement an inventory control system for commercial equipment to ensure the safe use, return, check-in, repair, and replacement of Suddath equipment
• Act as liaison between sales, operations, and crews
• Manage commercial warehouse projects

Skills: Team Supervision, Crew Scheduling, Staff Recruitment, Customer Liaison, Project Management, Quality Control, Inventory Management, Employee Training

• Take personal responsibility for the quality, reliability, and availability of Rukita’s network infrastructure.
• Maintain day-to-day operations and documentation of IT production infrastructure, including secure local and wide area networks and all other IT services.
• Participate in rotating on-call incident response on weekdays and weekends.
• Develop and improve instrumentation for monitoring the health and availability of services.
• Proactively monitor systems, networks, and applications to provide input in improving the stability, security, efficiency, and scalability of systems.
• Improve operational efficiencies via scripting, bots, and integrations.
• Participate cross-functionally with vendors and other IT engineering teams to ensure smooth project delivery.
• Network troubleshooting, fault analysis, repair, and upgrade.

Skills: Network Management, System Monitoring, Incident Response, Infrastructure Maintenance, Performance Optimization, Automation Scripting, Vendor Coordination, Fault Resolution

• Assist with providing technical direction for the development, design, and systems integration of IT telecommunication projects from the definition phase through implementation
• Applies significant knowledge of industry trends and developments to improve service to the customers
• Reviews the work of the team to ensure compliance with approved methodologies and standards
• Design, build, testing, integrating, continuous integration, release management, security, and documentation
• Easily recognizes system deficiencies and implements effective solutions 
• Creates and executes plans and revises to meet changing needs and requirements
• Keeps the project manager well-informed of the status of work effort and serves as a liaison between the IT staff and the project manager
• Ensures technical teams are contributing to all knowledge repositories
• Contributes to the overall management planning of the IT department
• Communicates and enforces all standards
• Reviews and mentors junior team members

Skills: Technical Leadership, Systems Integration, Quality Assurance, Solution Design, Continuous Improvement, Project Coordination, Knowledge Management, Team Mentorship

• Manages technical resources within budget and project schedule
• Consistently delivers high-quality services to the customers
• Facilitates team and customer meetings effectively
• Escalates issues to management
• Represents IT as liaison to business-related meetings, communicating the status of projects
• Keeps staff well-informed of changes within the organization and general corporate news
• Delivers engaging, informative, well-organized presentations
• Resolves and/or escalates issues in a timely fashion
• Understands how to communicate difficult/sensitive information tactfully
• Works with IT management to ensure all projects are adequately resourced
• Inspires coworkers to attain goals and pursue excellence
• Identifies opportunities for improvement and makes constructive suggestions for change

Skills: Resource Management, Service Delivery, Team Facilitation, Issue Escalation, Business Communication, Presentation Skills, Performance Motivation, Process Improvement

• Manages the process of innovative change effectively
• Remains at the forefront of emerging industry practices
• Facilitates effective team interaction
• Acknowledges and appreciates each team member's contributions
• Effectively utilizes each team member to his/her fullest potential
• Keeps track of lessons learned and shares those lessons with team members
• Mentors team members through formal and informal channels
• Seeks and participates in personal development opportunities above and beyond the training
• Trains others through both formal and informal training programs
• Suggests areas for improvement in internal processes, along with possible solutions
• Leads internal teams/task forces
• Reviews the status reports of team members and addresses issues
• Complies with and helps to enforce standard policies and procedures

Skills: Change Management, Industry Awareness, Team Collaboration, Employee Recognition, Talent Development, Knowledge Sharing, Mentorship Training, Process Improvement

• Assists management with the coordination and implementation of the IT team, projects, and resources.
• Supports, maintains, and tests upgrades to proprietary Laboratory Information Management Systems (LIMS) with MS Access and MS SQL Server databases, and Crystal reports
• Develops and maintains automated processes to send patient data to external agencies
• Writes SQL queries and VBA modules to organize and analyze patient data
• Works closely with laboratory staff to implement solutions to unique clinical problems while maintaining regulatory compliance.
• Authors and maintains technical documentation, including Standard Operating Procedures, Validations, and Verifications, to comply with FDA, ASHI, CAP, AABB, and FACT regulations
• Develops, maintains, and supports MS Access databases, including queries, forms, reports, and VBA modules
• Acts as LAN admin, providing system administration support and Active Directory container management
• Provides in-house tech support for third-party laboratory software
• Provides IT administration and support, including provisioning/deprovisioning of employees, PC builds and maintenance, PC deployment tools, printers, hardware, software, account identity, email, VPN, remote desktop support, and purchasing.
• Provides administration and support of ClinImmune clinical applications, databases, and their servers.
• Manages and maintains the website
• Provides outstanding customer service at individual workstations and other locations, and ensures compliance with all rules and regulations

Skills: IT Project Coordination, LIMS Administration, Data Automation, SQL Development, Regulatory Compliance, Technical Documentation, System Administration, Customer Support

• Supervise the actions of the IT Specialist
• Utilize excellent customer service skills and exceed customers’ expectations when supporting local and remote users.
• Answer incoming support calls over IVR
• Ensure proper recording, documentation, and closure for support tickets.
• Assist with employee password resets.
• Assist employees with setting up access to the internal employee personal portal.
• Assist with support questions relating core custom internal application.
• Assist employees with configuring email access on the end client device.
• Handle general support questions.
• Assist in establishing and implementing best practice policies and procedures.
• Assist in documenting IT systems, policies, and procedures.

Skills: Team Supervision, Customer Support, Ticket Management, User Assistance, Account Administration, Application Support, Policy Implementation, IT Documentation

• Ensure guest bedrooms have working HSIA and IRES Systems 
• Assist hotel guests with the HSIA and IRES Systems
• Maintain the HSIA and IRES Systems in the hotel
• Assist hotel guests with other IT&T-related issues
• Ensure guest bedrooms have a working Television
• Ensure  hotel guest room equipment is in working order and presentable
• Ensure internal conferences and Meetings are set up for all IT&T needs
• Assist colleagues with day-to-day issues
• Escalate issues to the Director of IT&T if the Hotel IT&T Manager cannot be reached in a reasonable time or if the Hotel IT&T Manager is on Leave
• Establishes network users, user environments, directories, and security for networks being installed.
• Checking daily backups, all system interfaces, Server hardware, and logs.
• Documenting, archiving all correspondence and troubleshooting, follow up on suppliers’ visits and maintenance.
• Supports Telephony Infrastructure, IP PBX, IP-DECT, and Company Mobile
• Assisting with identifying, troubleshooting, and resolving hardware faults and software issues
• Assisting with the implementation of new technologies, equipment, and network services

Skills: System Maintenance, Guest Support, Network Administration, Equipment Management, Conference Setup, Issue Escalation, Backup Monitoring, Telephony Support

• Establish warehouse practices and protocols to achieve an efficient warehouse
• Audit and report inventory while making recommendations on which items to order and restock
• Warehouse Inventory Management, which includes receiving, verifying, and stock rotation, packaging the products securely, scanning, and labeling packages going delivery.
• Set warehouse and team goals in collaboration with upper management
• Maintain accurate information in the ticketing system.
• Meet deadlines (daily and weekly) while maintaining accuracy
• Communicate technical information in an easy-to-understand manner
• Keep up-to-date on the latest federal and state safety regulations
• Manage Logistics Specialist, monitoring work and ensuring the safe use of warehouse equipment
• Develop, train, and monitor workplace performance to help improve the Logistics Specialist
• Repair, Configure, and Troubleshoot IT equipment, including thin clients, printers, barcode printers, scanners, CCTV, PC/laptops, etc.

Skills: Warehouse Operations, Inventory Management, Team Leadership, Goal Setting, Data Accuracy, Safety Compliance, Equipment Maintenance, Staff Training

• Supervise a local team of approximately
• Own and manage a testing portfolio of IT general controls across various business and IT applications with associated operating systems and databases
• Provide clear and concise work papers following professional guidelines
• Assist with remediation and verification of actions taken
• Maintain complete and accurate documentation of the control environment
• Educate business process and IT application owners about risks and controls
• Build effective relationships and partnerships throughout the organization
• Foster a compliance culture and assist with embedding controls into practice

Skills: Team Supervision, IT Audit, Control Testing, Risk Mitigation, Documentation Management, Compliance Training, Relationship Building, Process Improvement

• Ensure existing quality standards are being applied in daily ops using operations dashboards.
• Reviewing user feedback from experience management touchpoints and triggering corrective actions.
• Conduct regular audits on ticket handling procedures, including service desk calls
• Gather and validate work performance data.
• Data gathering and validation, report generation, and presentation 
• Identify areas where the service solution shares or individuals' solutions are below the expected target and recommend an improvement plan.
• Coordinating tasks from the quality team with support agents and SMEs
• Presenting recommendations and feedback to the quality lead and team lead where improvements.
• Provide active feedback to ensure continuous improvement in employees' experiences within the IT Service Desk, leading to the development of a positive culture that is open and inclusive.
• Review quality measures and implement retraining
• Be responsible for staffing roster and ensuring adequate daily staffing levels.
• Monitoring real-time call and ticket volumes to ensure daily SLAs are being met

Skills: Quality Assurance, Performance Auditing, Data Validation, Report Generation, Service Improvement, Team Coordination, Employee Feedback, Workforce Management

• MCSA/MCSE Windows 10/Desktop Infrastructure certificate
• ITIL Foundation certificate
• Experience in Office 365 administration
• Experience in Windows10, Mac OS
• Experience in Office applications installation and troubleshooting.
• Experience in Networking, including Firewalls, Routers, LAN, and Wireless.
• Experience in Sophos endpoint protection and safeguard for laptop encryption.
• Experience in AWS and Azure cloud Administration
• Experience in Windows Server 2012/2016/2019 and Linux Administration
• Proficiency in investigating, diagnosing, and solving laptop hardware issues promptly.
• Excellent communication/presentation skills, including verbal and written
• Ability to support remote users.

Qualifications: BS in Information Technology with 6 years of Experience

• Experienced in coordinating installations, upgrades, and maintenance for systems and infrastructure
• Basic knowledge in programming languages such as HTML, CSS, JavaScript, Python, PHP, Java, and C#
• Knowledge of processes and performance reports of operating systems
• Knowledge of basic PC security principles. 
• Organizational skills and experience delivering superior customer service. 
• Good written and oral communication skills.
• Ability to grow a teamwork mentality within a team. 
• Ability to manage work assignments for a team. 
• Ability to troubleshoot PC related hardware and software problems. 
• Ability to analyze data to spot issues and trends. 
• Ability to work flexible hours, including occasional evenings and weekends. 
• Ability to travel the tri-county service area.

Qualifications: BS in Computer Science with 3 years of Experience

• ITIL Foundation Certified (V3/V4)
• Demonstrated experience in an ITIL environment
• Experience with Jira, ServiceNow, or BMC RemedyForce
• Previous IT experience in the hotel, leisure, and/or service sector
• Experience with all Microsoft systems
• Understands how IT Service Management supports and enables the business
• Self-starter, with a high degree of initiative, with the ability to work independently, and in a team environment
• Proven track record of training, coaching, motivating, and mentoring staff
• Solid project management skills, ability to meet or exceed deadlines and timelines, balance multiple priorities, and work under pressure
• Excellent written and oral communication skills, including presentation skills

Qualifications: BS in Network Engineering with 6 years of Experience

• CompTIA certifications
• System administration or network administration experience
• College experience in Information Management or a related discipline
• Experience with building apps or automating processes using the Microsoft Power Platform
• Experience in managing Microsoft CRM
• Working knowledge of networking principles
• Understanding current cybersecurity best practices
• Excellent written and spoken skills in English
• Ability to customization Microsoft Dynamics 365
• Skills to understand and oversee IT process development

Qualifications: BS in Cybersecurity with 4 years of Experience

• Experience working in the Microsoft .NET developing environment with high specialization in Web Development, using the MVC .NET development architecture
• Experience in Front-End development technologies and architectures, including JavaScript, and familiarity with JS UX libraries, including ReactJS, Telerik and AngularJS
• Experience with DBMS, including SQL Server, Azure and familiarity with enterprise data warehouse technologies, including Snowflake and HANA
• Experience working with analytics languages, either DAX, R, or Python
• Experience with core software design concepts and development techniques in C# and familiarity with VBA
• Experience as a Business Analyst/Business Intelligence or in a related field and hands-on experience in Business Intelligence tools such as Tableau and Power BI
• Hands-on experience in using SAP/Oracle ERP
• Solid background in server administration, configuration and management services, skills including IIS, DNS, and NBT
• Familiarity with Cloud Technologies, including MS Azure and AWS
• Thorough understanding of rapid development techniques and methods
• Strong communication skills (verbal and written) and capable of interacting with stakeholders.

Qualifications: BS in Software Engineering with 7 years of Experience

• Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manager (CISM)
• Experience as a Supervisor, Commercial products experience
• Experience in shipping, receiving and storage activities 
• Experience working in a computerized inventory management system
• Strong work ethic and ability to multitask
• Strong organizational skills and attention to detail
• Excellent people skills, ability to work with both internal and external customers
• High energy, enthusiastic perspective with a strong desire for self-improvement and advancement
• Self-motivated, good communication, and problem-solving skills
• Strong communication skills in both written and spoken Chinese and English

Qualifications: BS in Computer Engineering with 7 years of Experience

• Experience supporting and implementing technology in a medium-sized organization.
• Experience managing, mentoring, and training staff
• Experience working on multi-disciplinary teams
• Experience managing MS 365 Admin Center
• Experience managing multiple projects and priorities
• Advanced troubleshooting skills to proactively address potential issues and identify new, relevant technologies
• Strong communication and organizational skills, and attention to detail
• Proven ability to work effectively as part of a team and independently
• Excellent customer service skills
• Ability to effectively supervise and complete effective and timely performance evaluations
• Ability to establish and maintain cooperative working relationships with colleagues and supervisors, as well as with external service providers.
• Flexibility and strict adherence to confidentiality

Qualifications: BS in Information Systems with 6 years of Experience

• Experience in the mining industry or a related industry
• Knowledge of Cisco networking, Fortinet firewall, Autonomous systems, Dell servers, and LTE Communication
• Familiarity with wiring, cabling, communication protocols, and connectivity hardware.
• Effective written and oral communication skills.
• Strives to improve their own knowledge and skills.
• Effective project management skills, including attention to detail.
• Comfortable dealing with all levels of management.
• Works well in a fast-paced environment to produce results quickly and efficiently.
• Well-versed and able to support the Microsoft O365 product line.

Qualifications: BS in Data Science with 5 years of Experience

• Effective team builder, with experience in motivating multi-functional teams in an inspiring environment
• Experience developing and completing business-enabling initiatives at the enterprise level
• Previous Experience supporting Operational Technologies (OT)
• Understanding of shop floor business processes
• Thorough understanding of applicable systems, significant expertise with hardware technology (server/storage), Cyber security, (MS SQL) Database, and Networking technology
• Understanding and experience with information systems environments and systems
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function-specific software
• Basic understanding of ICT (information and communication technology) infrastructure
• Good verbal, data entry, and writing skills
• Communicative, in speaking and writing, in the local language and English
• Ability to work in teams and work independently
• Good communication, training, customer service, and organizational skills
• Skilled in anticipating user requirements and skilled in identifying and resolving complex problems with minimal supervision

Qualifications: BS in Systems Administration with 8 years of Experience

• Computer Operations and Networking experience
• Deep knowledge in computers, including Hardware, Software, Database, and Networking.
• Well experienced in systems design, analysis, and project implementation, central reservation system, back office modules, and interfaces.
• Basic knowledge of Microsoft operating Systems, such as Windows 2003/XP Prof
• Microsoft Application products such as Word, Excel, Access, PowerPoint, Visio, Project, etc.
• Basic Networking knowledge ( TCP/IP, LAN, WAN)
• Knowledge of Hotel Application Systems
• Good written and verbal communication skills for customer handling and system documentation.
• Good problem solver with a positive work attitude, follow-up skills, and ability to work independently

Qualifications: BS in Electronics and Computer Technology with 6 years of Experience

• ITIL, MCSA or related, HDI certification
• Senior IT Service or Infrastructure experience
• Professional certificates/Designation in operating systems, Networking.
• IT experience in a senior technical or project role, with exposure to the implementation and support of IT solutions.
• Practical knowledge of Mainframe computer processes, servers, network topologies, and the Warehouse Management systems.
• Knowledge of server and Network Infrastructure, Messaging, Security, and Mobility platforms
• Knowledge of computing hardware, including mobile devices and hand-held devices
• Skills in customer service, planning, organization, analytical, problem-solving and decision-making
• Skills in relationship building, ownership of tasks and projects, communication (written and verbal)
• Ability to be proactive in solving technical problems, conduct efficient research, adapt to rapidly changing priorities, de-escalate tense situations, and transform IT knowledge into succinct, presentable, relatable concepts to solve problems.
• Ability to determine and prioritize when to work independently or in a cooperative team environment, helping accomplish shared goals, and present technical ideas and concepts in a user-friendly language.

Qualifications: BS in Cloud Computing with 8 years of Experience

• Working Experience in IT Infrastructure
• Experience in managing Microsoft SQL Server
• Experience in managing Microsoft Azure
• Hands-on experience in VM environments using VMWare and SAN storage
• Familiar with managing Microsoft Windows Server
• Proficient in security appliances and networking devices such as firewalls, routers, switches, and VPN
• Good collaboration and communication skills
• Issue management skills, including problem-solving and troubleshooting.
• Project management skills, including needs analysis, information gathering, research, analysis, and reporting skills, preparing and maintaining detailed project plans.
• Time management skills, including an ability to work in a fast-paced environment, multitask, manage multiple projects, and meet deadlines under pressure (i.e, ensuring problems are logged, ‘ticketed’, and resolved promptly)
• Communication skills, including written (reports, schedules, etc.)

Qualifications: BS in IT Management with 7 years of Experience

• Previous IT experience in the hotel, leisure, and/or service sector
• Experience with all Microsoft systems
• Experience with hotel applications, such as Fidelio and Micros
• Experience with one or more of the Microsoft Windows Server technologies, Microsoft Active Directory, VMware virtualization technologies, Microsoft virtualization technologies, PC and server hardware, storage systems, and networking.
• Knowledge and understanding of computers, servers, databases, data manipulation, querying tools, and reporting software
• Excellent written and verbal communication skills for manuals, configuration guides, and other technical content.
• Excellent computer skills (both hardware and software), including Microsoft Windows client and server platforms, Excel, and other MS Office applications.
• Be able to learn a new product or technology via lab time, self-training, and technical support resources.
• Be comfortable working in a fast-paced environment where roles and responsibilities change quickly.
• Be comfortable presenting to internal technical teams, both in-person and via remote collaboration technologies.
• Be a self-starter with the ability to learn new technologies quickly with minimal instruction.

Qualifications: BS in Technical Support Services with 5 years of Experience

• Experience in customer service programs in an information technology environment, including direct supervisory experience
• Experience building scalable, resilient customer solutions and service delivery
• Experience in contact center and service delivery transformation, including Asset Management, Systems, Incident and Problem management, Service Management, and Automation
• Experience in human resources management, leadership, financial management, business planning, and decision-making/judgment
• Demonstrates professionalism and job knowledge
• Demonstrated project management, leadership, mediation, investigative, report writing/editing, research and presentation skills
• Strong knowledge of business applications, development, testing, and working with data.
• Advanced communication skills, including the ability to communicate technical concepts in a manner that is understood by the business.
• Excellent organizational and interpersonal skills

Qualifications: BS in Telecommunications with 9 years of Experience

• Experience supporting infrastructure in a small business environment (maintaining and upgrading servers, IT Security operations, mobile device support, etc.)
• Familiarity with Microsoft Navision and Dynamics CRM
• Information Systems and network knowledge/qualifications, knowledge of hotel operations and systems.
• Knowledge of camera and lighting techniques and editing software
• Must be creative and flexible with strong communication skills and the ability to interact with colleagues and clients, often under deadline pressure
• Proficient with computer systems used in multimedia production, and word processing skills
• Be able to sit and stand for long periods of time and have good hearing and eyesight
• Advanced technical skills, ability to repair equipment and learn new technology
• Ability to transport, set up, and fix equipment
• Strong verbal and written communication skills

Qualifications: BS in Applied Computing with 5 years of Experience