Job Summary: 

• Track and report progress weekly.
• Work closely with all stakeholders to gather launch-related inputs.
• Work closely with partner teams to drive vendor readiness.
• Facilitate the setup of new nodes, including accounting configurations.
• Perform use case testing for finance and accounting approvals for every new node.
• Partner with operations teams to launch and transition nodes.
• Provide continuous improvement recommendations to automate and shorten the node launch process.
• Own simplification of the node launch process to significantly reduce turnaround time.

Skills on Resume: 

• Project Tracking (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Vendor Management (Soft Skills)
• Accounting Setup (Hard Skills)
• Use Case Testing (Hard Skills)
• Operations Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Workflow Automation (Hard Skills)

Job Summary: 

• Lead and manage investigations to ensure effective issue resolution and continuous improvement.
• Support daily huddle meetings focused on investigation progress and team coordination.
• Promote and maintain safe work practices by following all safety guidelines and procedures.
• Apply knowledge of manufacturing and packaging processes to identify root causes and implement corrective actions.
• Collaborate with Engineering, Validation, Quality Assurance, Quality Control, Facilities, and Manufacturing Science and Technology on cross-functional investigations.
• Analyze process performance to prevent recurring issues and enhance overall efficiency.
• Contribute to initiatives aimed at innovation, compliance improvement, and operational excellence.
• Ensure all investigative activities align with company quality policies and regulatory standards.
• Participate in efforts to strengthen data integrity and compliance across all manufacturing processes.
• Support quality and regulatory compliance by addressing complex issues with thorough documentation.
• Drive continuous improvement through data-driven decision-making and proactive risk mitigation.

Skills on Resume: 

• Investigation Management (Soft Skills)
• Team Coordination (Soft Skills)
• Safety Compliance (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Process Optimization (Hard Skills)
• Innovation Support (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Lead and manage product complaint investigations to ensure timely resolution and effective corrective actions.
• Perform data analysis and trending of complaint information to identify patterns and detect potential issues.
• Provide support to the product complaint system by ensuring thorough documentation and follow-up.
• Lead complaint investigation efforts related to system instrumentation to determine root causes.
• Partner with Sustaining Engineering and Assay FI teams to drive comprehensive resolution of complaints.
• Support new product surveillance procedures to monitor product performance and ensure quality.
• Ensure compliance with 21 CFR 820, ISO 13485, and other applicable regulatory standards.
• Maintain the complaints database with accurate and up-to-date information throughout each investigation.
• Summarize closed investigations clearly and input findings into the database on time.
• Participate in Quality Systems activities, including CAPA processes linked to product complaints.

Skills on Resume: 

• Complaint Investigation (Soft Skills)
• Data Analysis (Hard Skills)
• Documentation Management (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Product Surveillance (Hard Skills)
• Regulatory Compliance (Hard Skills)
• CAPA Implementation (Hard Skills)

Job Summary: 

• Ensure accurate and timely input of payments in compliance with booking center rules and regulations.
• Attend to client inquiries through SWIFT, phone, letter, or fax regarding payment-related issues.
• Follow up on and correct errors or irregularities identified in payment processes.
• Act as a trusted partner on payments and cash management matters for internal and external clients.
• Participate in margin and interest-related payment and cash management activities.
• Collaborate with relevant teams to streamline payment workflows and enhance accuracy.
• Monitor payment transactions to identify discrepancies and ensure proper resolution.
• Support continuous improvement initiatives in payment processing and client servicing.
• Maintain strong communication with stakeholders to ensure smooth payment operations.
• Initiate opportunities for business growth and process enhancement through innovation.

Skills on Resume: 

• Payment Processing (Hard Skills)
• Client Communication (Soft Skills)
• Error Resolution (Hard Skills)
• Cash Management (Hard Skills)
• Workflow Optimization (Hard Skills)
• Transaction Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Business Innovation (Soft Skills)

Job Summary: 

• Comply with HIPAA regulations and adhere to organizational HIPAA and Information Security policies and procedures.
• Complete required training and promptly report any security or privacy incidents.
• Manage a high volume of inbound calls efficiently and professionally.
• Record detailed and accurate case information from calls or written correspondence.
• Research and request additional data to develop comprehensive case files.
• Access and retrieve benefit information from clients’ remote health claim systems.
• Maintain departmental productivity and quality standards consistently.
• Follow client-specific procedures and operational guidelines precisely.
• Provide excellent customer service while addressing client inquiries and concerns.
• Ensure compliance with all applicable state and federal laws at all times.

Skills on Resume: 

• HIPAA Compliance (Hard Skills)
• Incident Reporting (Hard Skills)
• Call Management (Soft Skills)
• Case Documentation (Hard Skills)
• Data Research (Hard Skills)
• System Navigation (Hard Skills)
• Customer Service (Soft Skills)
• Regulatory Adherence (Hard Skills)

Job Summary: 

• Process domestic and international payments received through various channels within agreed cut-off times.
• Handle payment operations accurately for multiple regions.
• Monitor daily transactions to ensure completeness and accuracy of payment processing.
• Check the number of received and processed payments to maintain operational control.
• Communicate effectively with clients from different branches within the international network and the head office.
• Apply appropriate processing instructions based on the specific requirements of each country involved.
• Monitor and control processed data to ensure correctness and consistency within systems.
• Verify that all transaction details meet internal and external compliance standards.
• Provide clear procedures and expert knowledge to support contracted client services.
• Ensure timely and reliable delivery of all payment-related operations.

Skills on Resume: 

• Payment Processing (Hard Skills)
• Operational Accuracy (Hard Skills)
• Transaction Monitoring (Hard Skills)
• Operational Control (Hard Skills)
• Client Communication (Soft Skills)
• Country-Specific Processing (Hard Skills)
• Data Verification (Hard Skills)
• Compliance Standards (Hard Skills)

Job Summary: 

• Identify unusual activity by leveraging information from reporting, data analysis, Loss Prevention reported incidents and trends, OSINT reviews, investigation requests, and tips.
• Create, manipulate, and maintain SQL data.
• Generate pivot tables, VLOOKUPs, sorted data, filtered data, and formatted data, and perform other advanced functions within Excel.
• Translate raw data into actionable intelligence.
• Develop, enhance, and track reporting on metrics that serve as key performance indicators, enabling performance improvements to achieve desired outcomes on time and according to plan.
• Develop and maintain positive field-based relationships with internal and external partners.
• Identify potential loss risks and opportunities through trend analysis using data manipulation tools.
• Leverage models and strategies to mitigate loss while minimizing customer and operational impact.
• Support and initiate case investigations involving loss and misuse of proprietary information.

Skills on Resume: 

• Data Analysis (Hard Skills)
• SQL Management (Hard Skills)
• Advanced Excel (Hard Skills)
• Data Interpretation (Hard Skills)
• Performance Reporting (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Risk Identification (Hard Skills)
• Loss Prevention (Hard Skills)

Job Summary: 

• Perform AML and CTF-related transaction monitoring to detect unusual patterns and potential risks.
• Identify trends associated with money laundering and other financial crimes.
• Analyze transaction data to ensure compliance with internal and regulatory requirements.
• Review alerts generated by monitoring systems and determine appropriate actions.
• Prepare suspicious activity reports with accurate and comprehensive details.
• Propose reports for escalation in accordance with compliance procedures.
• Contribute to the continuous development of AML and CTF monitoring processes.
• Recommend improvements to enhance detection efficiency and data accuracy.
• Collaborate with compliance and risk teams to ensure effective mitigation of financial risks.
• Support ongoing enhancement of systems and controls to strengthen compliance frameworks.

Skills on Resume: 

• Transaction Monitoring (Hard Skills)
• Financial Crime Detection (Hard Skills)
• Data Analysis (Hard Skills)
• Alert Review (Hard Skills)
• Suspicious Reporting (Hard Skills)
• Process Improvement (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Risk Mitigation (Soft Skills)

Job Summary: 

• Respond to inbound investigative leads from both internal and external sources.
• Identify potential threats proactively to build scalable protections for the platform.
• Develop and refine standard operating procedures to enhance investigative effectiveness.
• Collaborate with a globally distributed team to conduct thorough investigations.
• Handle sensitive online content, including credible or high-risk threats.
• Perform threat discovery activities to detect new and emerging risks to the community.
• Assess patterns and behaviors of threat actors to prevent exploitation of the platform.
• Document investigative findings accurately and maintain confidentiality.
• Support cross-functional coordination to strengthen overall threat response capabilities.
• Participate in investigative activities that may occur outside regular business hours.

Skills on Resume: 

• Threat Investigation (Hard Skills)
• Risk Identification (Hard Skills)
• SOP Development (Hard Skills)
• Global Collaboration (Soft Skills)
• Content Analysis (Hard Skills)
• Threat Detection (Hard Skills)
• Behavioral Assessment (Hard Skills)
• Confidential Reporting (Soft Skills)

Job Summary: 

• Work closely with the Financial Crime Manager to contribute to the continuous improvement of systems and processes.
• Support the scoping, design, and implementation of transaction monitoring rules and scenarios to ensure a risk-based approach.
• Assist in defining and documenting transaction monitoring procedures.
• Support data sourcing and data quality processes for transaction monitoring, collaborating with stakeholders to review data issues and establish remediation priorities.
• Complete complex investigations, articulating findings in comprehensive reports that identify financial crime risks and include concise recommendations.
• Identify financial crime typologies and trends and communicate insights to the wider team.
• Act as a subject matter expert and escalation point for queries from junior team members and the broader business.
• Work towards and help set KPIs while supporting accurate collation of management information (MI) for the Senior Management Team and external reporting.

Skills on Resume: 

• Process Improvement (Soft Skills)
• Transaction Monitoring (Hard Skills)
• Procedure Documentation (Hard Skills)
• Data Quality Management (Hard Skills)
• Financial Crime Investigation (Hard Skills)
• Trend Analysis (Hard Skills)
• Subject Matter Expertise (Soft Skills)
• KPI Reporting (Hard Skills)

Job Summary: 

• Conduct thorough and structured investigations through data collection, collaboration, and analysis.
• Work on the manufacturing and/or laboratory floor to gather data and observe processes.
• Be a method specialist for root cause analysis tools (6M, Fishbone, TapRooT, etc.) and general problem-solving techniques.
• Initiate and assist with the completion of immediate corrections and CAPA items, as well as ensuring that CAPA items are robust and pertain to the assignable root causes.
• Ensure that the quality impact on both the patient as well as the product is assessed against applicable regulatory guidelines.
• Escalate activities and barriers associated with investigation planning and completion.
• Write reports and summaries clearly and promptly to ensure timelines are met.
• Compile Key Process Indicators (KPIs) for investigation.
• Present the investigation findings in review boards (Deviation or CAPA) as well as to the impacted customers.
• Actively engage in and adhere to departmental systems to maintain a smooth and efficient workflow (visual management, scheduling systems, shared assets).
• Champion a culture of collaboration, flexibility, and competitiveness by increasing business and scientific acumen, industry knowledge, and executional skills.

Skills on Resume: 

• Data Investigation (Hard Skills)
• Process Observation (Hard Skills)
• Root Cause Analysis (Hard Skills)
• CAPA Management (Hard Skills)
• Quality Assessment (Hard Skills)
• Report Writing (Hard Skills)
• KPI Compilation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Deliver excellence in a fast-paced and collaborative team environment.
• Drive organizational progress by working with purpose, passion, and accountability.
• Handle diverse investigations and inquiries related to payments efficiently.
• Collect all relevant data required to conduct thorough and accurate investigations.
• Collaborate with client advisors, financial institutions, and other UBS business units to gather additional information.
• Ensure accurate and timely reconciliations of accounts in accordance with internal standards.
• Maintain a high level of professionalism and attention to detail in all investigative activities.
• Support process improvements to enhance investigation accuracy and turnaround time.
• Communicate findings clearly and ensure appropriate follow-up actions are taken.
• Promote teamwork, compliance, and excellence across all operational processes.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Accountability (Soft Skills)
• Payment Investigation (Hard Skills)
• Data Collection (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Account Reconciliation (Hard Skills)
• Attention to Detail (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Process withdrawal requests accurately and review supporting documentation for compliance.
• Investigate and respond to escalated customer inquiries related to payments or potential fraud.
• Analyze player activity to detect, prevent, and report suspicious or fraudulent behavior.
• Review and investigate daily AML and fraud alerts to ensure timely resolution.
• Assist customer service teams by providing expertise on payment-related inquiries.
• Support the handling of chargeback disputes through thorough review and evidence submission.
• Prepare and manage representments to recover funds in disputed transactions.
• Maintain detailed records of all investigations and actions taken.
• Collaborate with compliance teams to strengthen fraud prevention strategies.
• Ensure compliance with regulatory requirements and company policies for all payment operations.

Skills on Resume: 

• Payment Processing (Hard Skills)
• Fraud Investigation (Hard Skills)
• Suspicious Activity Analysis (Hard Skills)
• Alert Management (Hard Skills)
• Customer Support (Soft Skills)
• Chargeback Handling (Hard Skills)
• Record Keeping (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Investigate and process cases in accordance with procedural standards and agreed service levels.
• Utilize internal databases, media sources, and relevant websites to gather intelligence effectively.
• Identify potential money laundering or terrorist financing risks linked to investigation subjects.
• Produce high-quality case files that include comprehensive narratives and clear recommendations.
• Document reasonable grounds for suspicion based on evidence and analytical findings.
• Maintain accurate records and update case histories in the case management system.
• Liaise with stakeholders and regional teams to ensure consistent case handling.
• Develop and maintain account files that meet compliance and regulatory expectations.
• Ensure all documentation supports transparency and traceability throughout the investigation.
• Meet performance and quality standards defined by service level agreements and group policies.

Skills on Resume: 

• Case Investigation (Hard Skills)
• Intelligence Gathering (Hard Skills)
• Risk Identification (Hard Skills)
• Report Writing (Hard Skills)
• Evidence Documentation (Hard Skills)
• Record Management (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Execute and ensure that all Quality Events (QEs) and CAPAs are completed/closed within the established timeframe, utilizing the right tools to measure effectiveness to prevent recurrence.
• Review and provide input to regulatory submissions applicable to the area of responsibility.
• Interact with regulatory compliance agencies with respect to Quality Events.
• Provide written responses to regulatory observations, as well as ensuring the implementation of commitments.
• Conduct systematic QEs evaluations to minimize the risk of recurrence and ensure the effectiveness of CAPAs.
• Support the establishment of process monitoring parameters and control limits.
• Manage Quality Council metrics (i.e., QEs and CAPAs) and share trends and gaps with management.
• Evaluate and revise manufacturing documentation resulting from a compliance gap and assist in providing training related to the revised manufacturing documentation.
• Participate and represent the manufacturing department in all process compliance initiatives, including regulatory inspections.
• Revise and update SOPs to ensure robustness in operations to reduce/eliminate potential investigations.

Skills on Resume: 

• CAPA Management (Hard Skills)
• Regulatory Support (Hard Skills)
• Agency Communication (Soft Skills)
• Compliance Reporting (Hard Skills)
• Quality Evaluation (Hard Skills)
• Process Monitoring (Hard Skills)
• Metrics Management (Hard Skills)
• SOP Revision (Hard Skills)

Job Summary: 

• Manage investigative escalations and intake relating to customer abuse and fraud from a variety of internal and external sources.
• Utilize tools, systems, and investigative knowledge to manage, develop, progress, and resolve investigations within a reasonable and proportionate time period.
• Develop and pursue a comprehensive investigative strategy, detailing investigative plans to facilitate case resolution at the appropriate scope and pace.
• Analyze complex data to identify fraudulent or abusive behaviors and seek to eliminate them from the platform environment.
• Manage multiple investigations simultaneously.
• Maintain a flexible approach to investigative work, able to pivot to high-impact escalations and incidents to meet business requirements and expectations.
• Assist in the development and implementation of fraud models and strategies to mitigate fraud and loss while minimizing customer and operational impact.
• Serve as the investigative subject matter expert for customer investigations, keeping abreast of key issues and strategies.
• Create and maintain relationships with stakeholders, including Field Loss Prevention, Legal, Customer Service, Vendor Management, Customer Management, and other internal partners.
• Identify, develop, and leverage all appropriate reporting mechanisms to maximize efficiencies and ensure that investigative progress and results are shared at the appropriate scale and pace.

Skills on Resume: 

• Fraud Investigation (Hard Skills)
• Case Management (Hard Skills)
• Investigative Strategy (Hard Skills)
• Data Analysis (Hard Skills)
• Multitasking (Soft Skills)
• Fraud Prevention (Hard Skills)
• Subject Matter Expertise (Soft Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Collect and analyze eCommerce Lost In-Transit (LIT) data and produce daily, weekly, and monthly reports.
• Conduct investigations and make timely decisions using various Open Source, OV, and Guest Service platforms.
• Contribute to the ongoing development of LIT investigations and analytics.
• Maintain and update LIT investigative and decision training materials.
• Provide ongoing assessment of LIT team focuses, capabilities, and processes, offering effective and timely feedback and recommendations that enhance investigations and reduce LIT losses.
• Assess new LIT theft and fraud trends continuously and provide loss prevention recommendations.
• Resolve escalated issues in collaboration with the Senior Manager of OmniChannel Investigations and/or Guest Care Supervisors or Leads in accordance with company policies to achieve in-transit fraud prevention objectives.
• Support external in-transit fraud investigations.
• Work closely with eCom OV agents responsible for chargeback representment processes, ensuring disputes are addressed in a timely and accurate manner to minimize dispute losses.

Skills on Resume: 

• Data Analysis (Hard Skills)
• Investigation Management (Hard Skills)
• Process Development (Hard Skills)
• Training Support (Soft Skills)
• Performance Assessment (Soft Skills)
• Fraud Trend Analysis (Hard Skills)
• Issue Resolution (Soft Skills)
• Loss Prevention (Hard Skills)

Job Summary: 

• Assist with the development of investigational plans for newly created events and work closely with assigned investigators throughout the investigation to ensure appropriate root causes and corrective and preventive actions (CAPAs) are determined.
• Facilitate and participate in investigation teams formed to determine root causes of CAPA and laboratory investigation reports, serving as the liaison between Quality, Operations, and Regulatory/Compliance to ensure timely closure of investigations.
• Perform quality reviews of nonconformances and investigation reports submitted by assigned investigation writers.
• Ensure records are reviewed promptly and supported by properly documented evidence.
• Collaborate with employees at multiple organizational levels to achieve timely approval of records.
• Review and approve quality system records, including nonconformances, investigations, CAPAs, effectiveness checks, extension requests, and status reports.
• Organize data, extract key information, and prepare detailed technical summary reports.
• Ensure compliance with all global regulatory agencies, including relevant authorities, as well as adherence to corporate policies and procedures.

Skills on Resume: 

• Investigation Planning (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Quality Review (Hard Skills)
• Record Management (Hard Skills)
• Documentation Approval (Hard Skills)
• Technical Reporting (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Write investigations and event reports related to manufacturing, packaging, warehouse, facility and engineering, stability (Quality Notification Reports), internal and external complaints, and other quality-related events.
• Conduct root cause analysis (RCA) to evaluate possible causes and determine the true root cause.
• Propose appropriate corrective and preventive actions (CAPAs) along with CAPA effectiveness checks.
• Complete investigations within established time frames.
• Evaluate incidents and submit them for quality assurance review.
• Lead investigation meetings to ensure cross-functional collaboration and effective problem-solving.
• Complete assigned CAPAs within established time frames.
• Engage subject matter experts to assist in investigations.
• Assist management during regulatory audits in matters related to investigations and CAPAs.
• Develop protocols for emptying, inspection, and/or repackaging of lots associated with investigations.
• Communicate with other company sites and suppliers.
• Provide updates on investigation status and escalate issues.
• Utilize operational excellence tools as part of the troubleshooting and investigation process.
• Assist in developing policies, procedures, and protocols related to investigation practices.

Skills on Resume: 

• Investigation Reporting (Hard Skills)
• Root Cause Analysis (Hard Skills)
• CAPA Implementation (Hard Skills)
• Time Management (Soft Skills)
• Incident Evaluation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Audit Support (Hard Skills)
• Process Development (Hard Skills)

Job Summary: 

• Plan, execute, lead, and oversee internal reviews, analyses, and investigations into potential violations of the company's Codes of Business Conduct and Ethics, standards, policies, and relevant local and international laws.
• Support and advise members of business units, including multi-disciplinary teams consisting of Legal, HR, Audit, Finance, IT, Cybersecurity, and other colleagues, by providing investigation advice, evidence preservation, and forensic analysis.
• Manage confidential reporters, both anonymous and known.
• Plan, conduct, and lead interviews with reporters, witnesses, and involved persons.
• Collect, preserve, schedule, and disclose evidence (digital, accounting, and hard copy documents), ensuring the chain of custody is fully documented.
• Ensure that all data is collected, reviewed, and handled in accordance with the company's data privacy policies and applicable laws and regulations.
• Assimilate, analyze, and interpret multiple data sources, information, and facts to determine whether allegations have substance.
• Manage and maintain relationships with internal stakeholders and senior management by providing regular progress updates and advice.
• Prepare factual and evidential written reports to support internal and third-party reviews, including civil and criminal actions, and testify in disciplinary and/or legal proceedings.
• Identify, recommend, and follow up on corrective and preventative actions to prevent recurrence.
• Identify and share lessons learned and best practices through the Ethics & Integrity community.
• Promote legally compliant and ethical investigation practices, providing guidance and feedback to other business investigators.
• Manage multiple projects and cases simultaneously while contributing to the development and delivery of investigation procedures, business conduct monitoring guidelines, and training.
• Coordinate work performed by external investigation contractors.
• Liaise with government and industry counterparts and maintain a network of relevant contacts to benchmark, identify, and harness effective investigation practices.

Skills on Resume: 

• Ethics Investigation (Hard Skills)
• Forensic Analysis (Hard Skills)
• Confidential Case Management (Soft Skills)
• Interview Leadership (Soft Skills)
• Evidence Handling (Hard Skills)
• Data Privacy Compliance (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Corrective Action Implementation (Hard Skills)

Job Summary: 

• Assess cases for investigation and plan an appropriate action plan (commence investigation, appropriate referral, etc.).
• Conduct a proper investigation of all cases booked out on the Forensics Case Management System.
• Ensure that such investigations are done in accordance with company policies and procedures (evidence sourcing, investigations, witness interviews, etc.).
• Identify, recommend, and implement internal control measures to proactively prevent incidents of economic crime against the company.
• Produce quality reports in accordance with business requirements.
• Liaise with all stakeholders involved in investigations.
• Compile disciplinary bundles and give evidence at disciplinary enquiries.
• Ensure proper filing of all records in accordance with policy, legislation, and business practice.
• Provide internal departmental and team support.

Skills on Resume: 

• Case Assessment (Hard Skills)
• Forensic Investigation (Hard Skills)
• Policy Compliance (Hard Skills)
• Internal Controls (Hard Skills)
• Report Writing (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Disciplinary Support (Hard Skills)
• Record Management (Hard Skills)

Job Summary: 

• Investigate all cases booked out on the Forensics Case Management System.
• Ensure that such investigations are done in accordance with company policies and procedures.
• Identify, recommend, and implement control measures to proactively prevent incidents of economic crimes against the company.
• Produce quality reports in accordance with business requirements.
• Identify criminal syndicates proactively and address such threats in a quick and effective manner.
• Assist with police operations and ensure the arrest of identified suspects.
• Conduct dealer investigations.
• Liaise with all regional company clients, external complainants, SAPS, NPA, etc.
• Provide internal and external client support and guidance related to various matters and queries (whistleblowing, external and internal customers, e.g., dealers, auditing, forensics, HR, business).

Skills on Resume: 

• Forensic Investigation (Hard Skills)
• Policy Compliance (Hard Skills)
• Risk Prevention (Hard Skills)
• Report Writing (Hard Skills)
• Criminal Intelligence (Hard Skills)
• Law Enforcement Support (Soft Skills)
• Stakeholder Liaison (Soft Skills)
• Client Support (Soft Skills)

Job Summary: 

• Develop and recommend card fraud rules and analyze suggested rules from the processor to decline fraudulent transactions and track fraud trends.
• Identify, investigate, and respond to cases of unauthorized card usage, patterns, or trends that may suggest a card compromise is underway, and take steps to mitigate losses to the institution.
• Work with investigation technicians to develop loss prevention responses.
• Research and update member accounts in all systems related to account and transaction history, and item research to effectively identify and react to potential fraud.
• Make recommendations to management for the closure of deceptive member accounts.
• Investigate various internet-based cybercrimes, including skimming and phishing, and respond appropriately to minimize losses, reporting to management and law enforcement, and recommending member notifications.
• Follow current fraud trends and gather intelligence through industry events, forums, and publications.
• Collaborate with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the card industry to reduce losses.
• Collect and review all documentation required to submit fraud claims or disputes to merchants or acquirers, including affidavits, dispute forms, receipts, and transaction documents.

Skills on Resume: 

• Fraud Rule Development (Hard Skills)
• Card Fraud Investigation (Hard Skills)
• Loss Prevention (Hard Skills)
• Account Research (Hard Skills)
• Account Closure Recommendation (Hard Skills)
• Cybercrime Investigation (Hard Skills)
• Industry Intelligence (Soft Skills)
• Law Enforcement Collaboration (Soft Skills)

Job Summary: 

• Perform chargebacks to recover fraudulent or disputed transactions using appropriate fraud or dispute codes as outlined by regulations.
• Assist technicians with reviewing and making recommendations on pre-arbitration or pre-compliance cases based on expenses and case details.
• Escalate all arbitration or compliance issues that pose a risk of loss or expense to the senior investigator and/or supervisor.
• Process reimbursements to member accounts, ensuring compliance with regulatory notification requirements.
• Stay informed of changes or updates to card regulations and procedures through emails, publications, and online resources.
• Provide training to new technicians and ongoing support to existing technicians.
• Act as system administrator to enroll new employees, perform user maintenance, and update or modify system parameters.
• Support the supervisor on department projects.
• Maintain a thorough understanding of state and federal laws and regulations related to compliance, including bank secrecy and anti-money laundering laws applicable to the position.
• Comply with all established internal audit, security, and organizational rules, regulations, and departmental procedures.

Skills on Resume: 

• Chargeback Processing (Hard Skills)
• Case Evaluation (Hard Skills)
• Risk Escalation (Soft Skills)
• Reimbursement Processing (Hard Skills)
• Regulatory Awareness (Hard Skills)
• Team Training (Soft Skills)
• System Administration (Hard Skills)
• Compliance Management (Hard Skills)

Job Summary: 

• Respond to fraud-related inquiries and referrals to the Special Investigations Unit (SIU) from claim specialists, examiners, and automated screening systems.
• Search restricted, subscription-based, and public databases, maximizing the use of web-based resources.
• Identify and refer to the SIU examiner cases that may require investigators or referral to regulatory or law enforcement authorities.
• Coordinate with independent adjusters, investigators, law enforcement, and regulatory authorities to exchange information for enhanced claim investigations.
• Review, classify, log, and track SIU inquiries and referrals in accordance with established guidelines.
• Determine whether the provision of information is sufficient or if further SIU action is necessary.
• Develop and maintain positive working relationships between the SIU and claim examiners and specialists.
• Assist in preparing and delivering fraud prevention training to claim operations and underwriting teams.
• Encourage referrals to SIU for situations that indicate potential fraudulent activity.
• Prepare and distribute updates to claim operations highlighting improved claim resolutions resulting from SIU involvement.
• Perform data mining within internal systems to detect suspicious reporting, payment, or behavior patterns.
• Support SIU examiners in identifying and responding to potential fraud discovered through inquiries and referrals.
• Research, compile, and organize claim data for regulatory fraud prevention reports.
• Maintain a structured and comprehensive record-keeping system for all SIU actions and materials in claim information systems, imaging platforms, and other repositories.
• Design and create charts, spreadsheets, and visual materials for presentations to management, counsel, and authorities.
• Review and approve, within authority, invoices from investigators and vendors retained by SIU.

Skills on Resume: 

• Fraud Investigation (Hard Skills)
• Database Research (Hard Skills)
• Case Referral (Hard Skills)
• Law Enforcement Coordination (Soft Skills)
• Case Tracking (Hard Skills)
• Relationship Building (Soft Skills)
• Fraud Training (Soft Skills)
• Data Mining (Hard Skills)