Job Summary: 

• Ensure that cases and inquiries are handled and progressed in accordance with agreed guidelines.
• Collect and evaluate information received and recommend a course of action.
• Liaise with colleagues across the team and the wider organization to build good working relationships.
• Liaise with the medical profession, members of the public, and external organizations.
• Participate in the supervision and development of colleagues.
• Record and maintain accurate information in the in-house CRM system.
• Participate in regular review meetings to discuss cases and inquiries with senior managers.
• Work with colleagues to ensure effective cover arrangements are in place to cover absence.
• Meet performance targets in terms of timeliness and quality.
• Contribute towards the wider work of the Directorate and organization, and the corporate strategy.

Skills on Resume: 

• Case Management (Hard Skills)
• Information Evaluation (Hard Skills)
• Team Collaboration (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Colleague Supervision (Soft Skills)
• CRM Proficiency (Hard Skills)
• Performance Tracking (Hard Skills)
• Strategic Contribution (Soft Skills)

Job Summary: 

• Manage an individual caseload of investigations, ensuring progress aligns with organizational and national standards.
• Plan, track, and prioritize each case to maintain compliance and efficiency.
• Gather, analyze, and interpret information to determine appropriate investigative actions.
• Make informed recommendations for next steps based on evidence and established protocols.
• Respond to phone inquiries from the public and medical professionals regarding ongoing investigations.
• Provide clear updates while ensuring confidentiality and accuracy of information shared.
• Collaborate with independent experts to validate findings and seek professional advice.
• Engage regularly with internal colleagues to exchange insights and obtain essential data.
• Foster strong working relationships across departments to enhance investigative effectiveness.
• Communicate with empathy and professionalism when dealing with external parties.
• Offer reassurance and support to individuals who may be distressed during sensitive interactions.

Skills on Resume: 

• Caseload Management (Hard Skills)
• Case Prioritization (Hard Skills)
• Data Analysis (Hard Skills)
• Evidence Evaluation (Hard Skills)
• Public Communication (Soft Skills)
• Confidential Information Handling (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Empathetic Communication (Soft Skills)

Job Summary: 

• Provide accurate information and guidance to taxpayers to ensure they understand their legal obligations.
• Deliver educational support to promote voluntary compliance and awareness of tax responsibilities.
• Plan and conduct audits, investigations, and compliance reviews to assess taxpayer accuracy and integrity.
• Evaluate findings to identify irregularities or potential breaches of tax legislation.
• Interpret and apply relevant laws, policies, and procedures to ensure fair and consistent outcomes.
• Assess risks associated with non-compliance and recommend suitable actions or enforcement measures.
• Make informed decisions based on evidence gathered during reviews and investigations.
• Analyze complex financial data, accounting records, and supporting documentation to verify accuracy.
• Respond promptly to technical or procedural inquiries from stakeholders and colleagues.
• Manage escalations effectively, ensuring issues are resolved within legislative and organizational frameworks.

Skills on Resume: 

• Taxpayer Guidance (Soft Skills)
• Educational Support (Soft Skills)
• Audit Planning (Hard Skills)
• Compliance Evaluation (Hard Skills)
• Legal Interpretation (Hard Skills)
• Risk Assessment (Hard Skills)
• Decision Making (Soft Skills)
• Financial Analysis (Hard Skills)

Job Summary: 

• Ensure all cash receipts are audited in accordance with written guidelines and cross-checked across all Marston systems.
• Log and account for all receipt books issued by conducting regular audits of spreadsheets.
• Assist with investigations and compile reports.
• Liaise with police and other investigative bodies.
• Ensure compliance with all current and future legislation and all internal company policies and procedures.
• Liaise directly with other internal areas of the business.
• Deal with telephone calls and queries from Enforcement Agents, other departments, and complaints in a timely, efficient, and polite manner.
• Provide support and information to the team.
• Ensure the Quality Audit and Investigations Manager is updated on a weekly basis.

Skills on Resume: 

• Cash Auditing (Hard Skills)
• Data Recording (Hard Skills)
• Report Compilation (Hard Skills)
• Law Enforcement Liaison (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Internal Communication (Soft Skills)
• Customer Query Handling (Soft Skills)
• Team Support (Soft Skills)

Job Summary: 

• Monitor and manage transactional cases received from Operations to ensure compliance with internal and regulatory standards.
• Investigate Unusual Activity Reports (UARs) submitted by various business units and regional hubs.
• Collaborate with relevant teams to assess and resolve identified concerns.
• Review and analyze the report Production Orders to determine their accuracy and relevance.
• Conduct in-depth investigations into potential financial crime or suspicious activity.
• Identify and assess customer screening alerts related to money laundering or terrorist financing risks.
• Apply analytical and investigative techniques to evaluate high-risk cases effectively.
• Demonstrate strong problem-solving abilities in handling investigations across multiple domains.
• Ensure thorough reviews within internal compliance and sanctions systems.
• Prepare accurate documentation and maintain confidentiality throughout the investigative process.
• Support cross-functional collaboration to strengthen the organization’s financial crime prevention framework.

Skills on Resume: 

• Case Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Investigative Analysis (Hard Skills)
• Financial Crime Detection (Hard Skills)
• Risk Assessment (Hard Skills)
• Problem Solving (Soft Skills)
• Confidential Documentation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Coordinate and issue Notices of Violation in accordance with regulatory procedures.
• Conduct detailed fisheries investigations to ensure compliance with relevant laws.
• Undertake internal investigations to address operational or compliance concerns.
• Perform comprehensive background checks on applicants to verify eligibility.
• Oversee inspections of dealer and retail markets within the western region.
• Monitor inspection outcomes to ensure adherence to licensing and reporting requirements.
• Serve as a primary liaison for trip ticket compliance issues and related inquiries.
• Review quota monitoring reports to identify discrepancies or violations.
• Evaluate licenses and permits to confirm accuracy and compliance with established standards.
• Provide detailed reports and recommendations to support enforcement and policy decisions.

Skills on Resume: 

• Regulatory Enforcement (Hard Skills)
• Investigative Reporting (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Background Verification (Hard Skills)
• Inspection Oversight (Hard Skills)
• Data Analysis (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Policy Evaluation (Hard Skills)

Job Summary: 

• Investigate and evaluate editorial complaints concerning published or broadcast content.
• Handle correspondence from community groups, officials, and members of the public with professionalism.
• Assess each complaint thoroughly to determine its validity and relevance.
• Conduct independent research to gather supporting information and contextual evidence.
• Perform critical analysis of complex editorial issues to ensure fair outcomes.
• Manage investigations involving multiple stakeholders or sensitive subject matter.
• Maintain objectivity and confidentiality throughout the investigative process.
• Prepare well-reasoned conclusions based on evidence and policy standards.
• Deliver accurate, impartial, and timely responses to audience concerns.
• Ensure all findings align with editorial guidelines and uphold public trust.

Skills on Resume: 

• Editorial Investigation (Hard Skills)
• Complaint Assessment (Hard Skills)
• Public Communication (Soft Skills)
• Research Skills (Hard Skills)
• Critical Analysis (Hard Skills)
• Stakeholder Management (Soft Skills)
• Confidentiality Maintenance (Hard Skills)
• Report Writing (Hard Skills)

Job Summary: 

• Conduct briefing and training sessions for employees on regulations and organizational practices.
• Ensure operational activities comply with standard operating procedures and regulations.
• Perform investigations on operational activities and identify or rectify shortfalls in processes.
• Assist in creating exception reports and metrics that enable proactive prevention of negative occurrences.
• Observe trends and analyze data on occurrences to provide meaningful insight.
• Assist in creating monthly reports for compensation trends according to relevant departments.
• Coordinate compensation handling with respective parties and follow up on occurrences with relevant stakeholders, including insurance companies.
• Perform action plans in response to audit discoveries and compliance violations.

Skills on Resume: 

• Employee Training (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Process Investigation (Hard Skills)
• Data Analysis (Hard Skills)
• Report Preparation (Hard Skills)
• Trend Observation (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Audit Response (Hard Skills)

Job Summary: 

• Lead the management of regulatory interventions, ensuring timely progression from allocation to resolution.
• Adhere strictly to process guidelines aligned with the relevant legislative framework.
• Evaluate and identify potential risks based on information received throughout the process.
• Escalate significant risks to the appropriate business areas or seek legal advice.
• Draw conclusions based on evidence, risk assessment, and legal input.
• Influence stakeholder behavior to promote compliance with established regulations.
• Respond to stakeholder inquiries using sound judgment and professionalism.
• Resolve issues directly or refer them appropriately.
• Ensure all actions and communications contribute to maintaining lawful and ethical business practices.
• Support the continuous improvement of compliance processes within the organization.
• Maintain accurate documentation and records of all regulatory interventions.

Skills on Resume: 

• Regulatory Management (Hard Skills)
• Process Compliance (Hard Skills)
• Risk Evaluation (Hard Skills)
• Legal Consultation (Hard Skills)
• Evidence-Based Decision Making (Hard Skills)
• Stakeholder Influence (Soft Skills)
• Professional Communication (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Actively manage a caseload of complaints in accordance with best practice investigation and complaints-handling standards.
• Conduct administrative investigations that are fair, thorough, and compliant with procedural requirements.
• Gather, assess, and document evidence from multiple sources to support investigative outcomes.
• Prepare high-quality written materials tailored to specific audiences and legal contexts.
• Draft statutory notices, disciplinary decisions, and case-specific reports with clarity and precision.
• Produce detailed briefings and reviews that support transparent decision-making processes.
• Analyze information and data from internal systems and departmental intelligence sources.
• Apply analytical findings to the preparation and justification of disciplinary outcomes.
• Research and interpret legislation and case law relevant to disciplinary decisions.
• Ensure all determinations align with current legal precedents and policy frameworks.
• Maintain up-to-date knowledge of the Code of Conduct for relevant agents.
• Adhere to procedural instructions and legislative requirements at all times.

Skills on Resume: 

• Complaint Management (Hard Skills)
• Administrative Investigation (Hard Skills)
• Evidence Documentation (Hard Skills)
• Report Writing (Hard Skills)
• Decision Drafting (Hard Skills)
• Data Analysis (Hard Skills)
• Legal Research (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Conduct investigations into alleged breaches of aviation legislation.
• Take comprehensive written witness statements and gather exhibits.
• Conduct interviews under caution and provide accurate written summaries.
• Prepare timely and comprehensive case files for legal assessment.
• Provide regular updates to witnesses and people under investigation.
• Attend court as a witness and officer in the case, and support witnesses.
• Collaborate in investigations with other Investigation Officers and staff.
• Take part in regulatory audits and interviews and provide detailed written notes.
• Conduct sensitive internal investigations, maintaining high levels of confidentiality.
• Provide training and informal advice and guidance to colleagues across the organization.
• Assist with and undertake joint investigations with Police, Customs, Border Force, and other Government Agencies regarding aviation-related incidents.
• Conduct intelligence-led ramp checks at aerodromes.
• Exercise the role of an "Authorized Person" in accordance with the Air Navigation Order.

Skills on Resume: 

• Aviation Investigation (Hard Skills)
• Interview Technique (Hard Skills)
• Case File Preparation (Hard Skills)
• Regulatory Auditing (Hard Skills)
• Confidential Investigation (Hard Skills)
• Court Representation (Hard Skills)
• Interagency Cooperation (Soft Skills)
• Colleague Training (Soft Skills)

Job Summary: 

• Gather and evaluate evidence to resolve alleged breaches of relevant laws and regulations.
• Ensure all investigative activities follow established policies and procedural standards.
• Prepare comprehensive briefs of evidence that support legal or enforcement actions.
• Develop detailed reports and recommendations based on investigative findings.
• Represent the department in court or at formal proceedings.
• Draft regulatory responses for authorization, including notices and penalty infringement notices.
• Submit all enforcement documents for managerial review and approval before issuance.
• Communicate progress updates and outcomes to complainants and key stakeholders.
• Provide constructive feedback to enhance transparency and accountability.
• Assist in planning and implementing strategic compliance and enforcement campaigns.
• Contribute insights and recommendations to business procedures and operational plans.
• Support the development of strategic documents and compliance-related programs.
• Deliver digital and remote monitoring initiatives to ensure continued regulatory adherence.
• Participate in the preparation of public compliance reports and performance summaries.
• Provide input to the review and improvement of case management, investigation, and enforcement systems.

Skills on Resume: 

• Evidence Evaluation (Hard Skills)
• Policy Compliance (Hard Skills)
• Brief Preparation (Hard Skills)
• Report Writing (Hard Skills)
• Court Representation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Strategic Planning (Soft Skills)
• System Improvement (Hard Skills)

Job Summary: 

• Undertake investigations into potential suspicious activity reported by staff or triggered by surveillance alerts, production orders, regulatory requests, or media monitoring.
• Form reasonable suspicions and recommend or prepare suspicious transaction reports with the concurrence of the appropriate officer or delegate for submission to local authorities.
• Follow through on the end-to-end process, including client retention recommendations, addition of names to watch lists, application of risk mitigation measures, and support for post-report review work.
• Manage and respond on a rotational basis to queries received in the group mailbox, including regulatory requests for information and documentation.
• Support team leads in producing management information reports and promptly escalate potential issues to the Head of Investigations.
• Collaborate with team leaders to draft, review, and produce policies and procedures for the investigation framework.
• Work with senior management to design and implement a robust and effective investigative framework.
• Stay informed on the latest money laundering typologies, case studies, and investigative techniques, and apply them to enhance investigative work.
• Contribute to projects related to the enhancement and maintenance of the investigation framework.
• Support senior investigation leaders and team heads during audits or inspections to ensure compliance and effective oversight.

Skills on Resume: 

• Investigative Analysis (Hard Skills)
• Suspicious Activity Reporting (Hard Skills)
• Risk Mitigation (Hard Skills)
• Regulatory Communication (Soft Skills)
• Management Reporting (Hard Skills)
• Policy Development (Hard Skills)
• Framework Design (Hard Skills)
• Compliance Oversight (Hard Skills)

Job Summary: 

• Manage the organization’s fraud prevention efforts, reviewing daily alerts generated by transaction monitoring systems and ensuring adequate measures are in place to detect fraud attempts and prevent losses.
• Make recommendations to adapt or create new fraud prevention rules and oversee upgrades of failed or obsolete systems as appropriate.
• Manage fraud-related cases involving organizational or customer loss, seeing them through to completion.
• Provide notification to the required team members throughout the organization regarding the status of each case as appropriate.
• Maintain detailed records of instances of fraud with supporting documentation.
• Prepare and file all Suspicious Activity Reports on behalf of the organization, ensuring accuracy and timely filing within regulatory guidelines.
• Maintain detailed records of all SAR filings with supporting documentation in an organized and efficient manner.
• Act as the liaison for the organization with law enforcement in fraud-related matters.
• File criminal complaints on behalf of the organization with local and federal authorities.
• Testify on behalf of the organization in fraud-related cases.
• Work with various areas of the organization to fulfill requests for user access rights for core processing systems, wire processing systems, and information security fraud awareness training.

Skills on Resume: 

• Fraud Prevention (Hard Skills)
• Transaction Monitoring (Hard Skills)
• Case Management (Hard Skills)
• Regulatory Reporting (Hard Skills)
• Record Maintenance (Hard Skills)
• Law Enforcement Liaison (Soft Skills)
• System Oversight (Hard Skills)
• Security Training (Soft Skills)

Job Summary: 

• Audit enforcement staff through scheduled and ad hoc meetings in the field to ensure compliance with policies, procedures, and standards, updating them.
• Work closely with the Manager of Audit and Investigations to investigate and act on intelligence gained regarding on-street collections.
• Complete audits of documentation and receipts in accordance with written guidelines, cross-checking against information on internal systems.
• Undertake investigations and compile reports within auditing tools, conducting visits and meetings with all relevant parties under tight deadlines.
• Conduct discussions and formal interviews with Enforcement Agents and staff during investigations.
• Liaise internally to secure resources and arrange on-street audits and checks.
• Liaise with police and other investigative bodies when addressing discrepancies and fraud allegations.
• Produce spreadsheets, graphs, reports, and performance indicators for management use.
• Work within data protection guidelines to ensure that accurate records are kept securely and appropriately.
• Initiate and maintain suitable electronic and hard copy filing systems.
• Ensure all Enforcement Agents comply with company policies and procedures regarding body-worn video usage.

Skills on Resume: 

• Audit Compliance (Hard Skills)
• Investigative Reporting (Hard Skills)
• Field Inspection (Hard Skills)
• Data Verification (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Fraud Investigation (Hard Skills)
• Performance Reporting (Hard Skills)
• Record Management (Hard Skills)

Job Summary: 

• View, download, and edit footage, assisting with requests for copies.
• Travel and stay overnight regularly.
• Comply with employee duties outlined in safety policies and procedures.
• Take reasonable care for personal health and safety and that of others.
• Wear protective clothing as directed by management.
• Report any defects in premises, systems, equipment, or protective clothing that may affect safety.
• Refrain from misusing or defacing any item provided for health and safety purposes.
• Provide assurance and advice to senior leadership on the adequacy, effectiveness, and efficiency of internal controls.
• Ensure effective and efficient compliance audits of all on-street activities.
• Assess compliance of control systems and processes to ensure adherence to policies, laws, and regulations.
• Make recommendations for improvements to maintain effective and up-to-date systems.

Skills on Resume: 

• Footage Management (Hard Skills)
• Travel Flexibility (Soft Skills)
• Health and Safety Compliance (Hard Skills)
• Protective Equipment Use (Hard Skills)
• Hazard Reporting (Hard Skills)
• Internal Control Assessment (Hard Skills)
• Compliance Auditing (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Manage a caseload of complex investigations or major projects.
• Develop and direct investigation strategies to ensure effective outcomes.
• Exercise relevant statutory powers lawfully and in accordance with Ombudsman policies and procedures.
• Review and analyze documents and evidence collected during investigations or projects and make appropriate recommendations.
• Deliver agreed outcomes on time and to the required standard.
• Exercise the formal powers of the Ombudsman, evaluating the public interest when determining actions to be taken.
• Prepare clear and comprehensive correspondence and reports.
• Liaise with agency staff and other stakeholders, providing advice and assistance.
• Manage a team or individual by allocating, planning, and monitoring the progress of investigations or major projects.

Skills on Resume: 

• Complex Investigation Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Statutory Compliance (Hard Skills)
• Evidence Analysis (Hard Skills)
• Outcome Delivery (Hard Skills)
• Report Writing (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Perform quality assurance reviews of team members’ work, providing constructive feedback, technical expertise, and support through training and mentoring.
• Check and approve reports and correspondence for accuracy and compliance.
• Provide timely advice to senior staff and other relevant parties on trends, systemic issues, individuals of concern, agency investigations, and assessment findings.
• Make recommendations for legislative or administrative changes to improve processes or address recurring issues.
• Collaborate closely with legal officers to identify legal issues, procedural requirements, and risks while preparing statutory notices, correspondence, and investigation reports.
• Prepare or contribute to the development of high-quality reports and correspondence.
• Ensure the team works collaboratively with statutory officers, senior officers, and other Ombudsman teams to deliver high-quality and responsive investigatory services.
• Monitor agency responses to and implementation of recommendations or suggestions arising from oversight, investigations, or complaint handling work.
• Contribute to or manage the preparation of statutory reports, publications, and other outputs related to the work of the Ombudsman.
• Assist with implementing effective stakeholder engagement strategies involving government and non-government organizations, as well as community groups.

Skills on Resume: 

• Quality Assurance (Hard Skills)
• Technical Mentoring (Soft Skills)
• Compliance Review (Hard Skills)
• Trend Analysis (Hard Skills)
• Legal Collaboration (Soft Skills)
• Report Development (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Performance Monitoring (Hard Skills)