Job Summary: 

• Monitor and triage the corporate security investigations mailboxes to ensure timely handling of all incoming inquiries.
• Make preliminary follow-up calls to law enforcement to assess the nature and urgency of requests, completing them.
• Conduct desktop investigative support activities, including customer outreach and information verification.
• Serve as a point of contact for incoming legal claims by providing research and coordination support.
• Review and analyze alerts received from peer banks and law enforcement to determine their potential relevance or impact on the organization.
• Submit internal fraud alerts to relevant departments to address suspected fraudulent activity promptly.
• Prepare and file suspicious activity reports in strict compliance with regulatory requirements.
• Maintain accurate records of all communications, findings, and actions taken during the investigation process.
• Collaborate with internal security, compliance, and legal teams to ensure cohesive and efficient case management.
• Continuously enhance investigative processes through proactive analysis and knowledge sharing.

Skills on Resume: 

• Investigative Analysis (Hard Skills)
• Law Enforcement Liaison (Soft Skills)
• Fraud Detection (Hard Skills)
• Legal Research (Hard Skills)
• Alert Assessment (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Record Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Support multiple specialist teams within the Security, Investigations, and Integrity organization.
• Serve as an escalation point for frontline issues where the next step toward resolution is unclear or ambiguous.
• Leverage data to identify, understand, troubleshoot, and report on opportunities for improvement across multiple specialist teams within the organization.
• Monitor key metrics to forecast trends and analyze root causes of internal and external changes that influence those metrics.
• Analyze large datasets to detect patterns and trends that require deeper investigation or policy adjustments.
• Use data and analysis to provide strategic insights and guidance to broader teams and leadership.
• Receive and respond to requests for data extraction and analysis.
• Handle ad-hoc reporting requests efficiently and accurately.
• Convert frequently requested ad-hoc reports into standardized or automated reports.
• Review and update outdated or inefficient reports to improve accuracy, accessibility, and usability.

Skills on Resume: 

• Data Analysis (Hard Skills)
• Trend Forecasting (Hard Skills)
• Problem Solving (Soft Skills)
• Process Improvement (Soft Skills)
• Reporting Automation (Hard Skills)
• Cross-Team Support (Soft Skills)
• Strategic Insights (Soft Skills)
• Metrics Monitoring (Hard Skills)

Job Summary: 

• Investigate high-risk cases that may cause harm to the community by identifying sources of abuse and detecting behavioral patterns within large datasets.
• Assess the credibility of potential threats swiftly and accurately to help prevent both online and real-world harm.
• Summarize investigative findings, prepare detailed reports, and escalate imminent threats to the appropriate channels.
• Collaborate with cross-functional internal teams to manage investigations, escalations, incident responses, and urgent requests while maintaining quality and compliance standards.
• Analyze data and case outcomes to identify recurring risk indicators and improve threat detection methodologies.
• Ensure all investigations are conducted with discretion, accuracy, and adherence to organizational policies.
• Contribute to the enhancement of operational workflows by recognizing inefficiencies and proposing actionable improvements.
• Support continuous process and policy development to strengthen overall safety and investigative effectiveness.
• Maintain clear documentation and communication across teams to ensure consistent handling of sensitive cases.
• Stay informed of emerging threat trends and evolving patterns of abuse to adapt investigative strategies effectively.

Skills on Resume: 

• Threat Assessment (Hard Skills)
• Data Investigation (Hard Skills)
• Report Writing (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Risk Analysis (Hard Skills)
• Policy Adherence (Soft Skills)
• Process Improvement (Soft Skills)
• Trend Awareness (Soft Skills)

Job Summary: 

• Investigate malware incidents and communicate effectively with all key stakeholders.
• Refine and improve existing processes for unblocking malware incidents in collaboration with the global support team.
• Handle supplier complaints and requests related to advertising creatives.
• Assist in reviewing sensitive ad creatives.
• Develop and implement a program to continuously monitor sensitive advertisers and high-risk clients on the platform.
• Lead mitigation efforts for noncompliant advertisers and creatives to ensure adherence to policies and standards.
• Serve as the primary point of contact for any threat exchange programs the organization participates in.
• Collaborate with product and engineering teams to design and build tools and systems that identify and prevent bad actors and noncompliant campaigns or creatives.

Skills on Resume: 

• Malware Investigation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Process Optimization (Soft Skills)
• Complaint Handling (Soft Skills)
• Ad Review (Hard Skills)
• Risk Monitoring (Hard Skills)
• Policy Enforcement (Hard Skills)
• Tool Development (Hard Skills)

Job Summary: 

• Assist in designing and implementing a new investigation program to enhance fraud detection and prevention efforts.
• Verify business details of insured entities to identify discrepancies that may indicate potential premium fraud.
• Utilize social media platforms, online databases, and specialized applications to uncover activities of injured workers that conflict with their reported disabilities.
• Investigate medical providers by verifying credentials, reviewing lawsuit and malpractice histories, and identifying red flags suggesting fraudulent or unethical behavior.
• Communicate investigation findings clearly and objectively to internal teams, including premium audit, underwriting, claims adjusting, and medical management.
• Collaborate with team members to ensure accurate documentation and effective follow-up on all investigative actions.
• Support additional investigation projects to strengthen overall fraud prevention capabilities.
• Maintain confidentiality and impartiality throughout all investigative processes.
• Contribute to process improvements by identifying patterns or recurring issues discovered during investigations.
• Provide input to refine investigative methodologies and strengthen internal controls against fraud.

Skills on Resume: 

• Fraud Detection (Hard Skills)
• Data Verification (Hard Skills)
• Open Source Research (Hard Skills)
• Provider Investigation (Hard Skills)
• Report Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Confidentiality Management (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Conduct corporate investigations, including employee misconduct, integrity issues, fraud, bribery, and corruption, independently.
• Conduct case investigations by reviewing documentary evidence and interviewing potential witnesses and suspects to establish the facts of the case.
• Compile investigation reports summarizing all evidence and findings, providing professional conclusions and recommendations.
• Liaise with law enforcement agencies on incoming requests for information and the execution of search warrants.
• Establish communication with law enforcement agencies to legitimately obtain information required by the organization, as approved by financial crime risk management.
• Assist in identifying integrity threats arising from patterns, trends, and criminal organizations that may pose financial crime risks.
• Proactively collect and analyze relevant information and data, compiling reports that summarize findings of integrity threats and provide sound recommendations.
• Assist in the implementation and delivery of the integrity management program, including delivering awareness training to different departments.
• Ensure compliance with the responsible conduct policy and all applicable legal requirements to protect the integrity of the organization’s operations.

Skills on Resume: 

• Corporate Investigation (Hard Skills)
• Interview Techniques (Soft Skills)
• Report Writing (Hard Skills)
• Law Enforcement Liaison (Soft Skills)
• Information Gathering (Hard Skills)
• Threat Analysis (Hard Skills)
• Integrity Management (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Deliver tasks assigned by the Head of the Centre of Excellence on time and to a high standard as part of a portfolio of work.
• Maintain oversight of the portfolio of work, prioritize tasks, and provide regular updates on task status to stakeholders while planning delivery.
• Open and close whistleblowing cases, including recording report details in appropriate systems.
• Deliver the appropriate allocation of whistleblowing cases for investigation and ensure that these are tracked to conclusion.
• Act as a point of contact for whistleblowers, engaging with them sensitively to explain the whistleblowing process, provide updates, and communicate investigation outcomes.
• Meticulously follow all internal processes, policies, and regulations, ensuring that any decisions are appropriately taken and recorded.
• Work with the whistleblowing program team to produce reports and support the management of risk and controls across the team.
• Support the completion of investigatory steps, contribute to reviews of processes, implement processes and controls, and support the delivery of governance.

Skills on Resume: 

• Task Management (Soft Skills)
• Portfolio Oversight (Hard Skills)
• Case Tracking (Hard Skills)
• Whistleblower Liaison (Soft Skills)
• Policy Compliance (Hard Skills)
• Risk Reporting (Hard Skills)
• Process Implementation (Hard Skills)
• Governance Support (Soft Skills)

Job Summary: 

• Assess and investigate cases raised from the AML/CTF transaction monitoring program to identify potential indicators or red flags of money laundering or terrorism financing.
• Understand and interpret transaction data while using banking systems to pursue lines of inquiry related to customers, source of funds, beneficial owners, and related parties.
• Adhere to internal investigation processes, regulatory reporting service level agreements, key performance indicators, and quality targets set for assigned work.
• Liaise with staff across the organization to complete investigations.
• Stay informed of emerging trends and issues in financial crime, including typologies and relevant media reports.
• Assist with financial crimes awareness initiatives, including guiding unusual activity reporting and emerging trends.
• Guide operations analysts within financial crime operations to enhance the quality of cases being raised.
• Adhere to policies and procedures relevant to assigned work.

Skills on Resume: 

• AML Investigation (Hard Skills)
• Data Interpretation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Cross-Functional Liaison (Soft Skills)
• Trend Awareness (Soft Skills)
• Financial Crime Guidance (Soft Skills)
• Team Mentorship (Soft Skills)
• Policy Adherence (Hard Skills)

Job Summary: 

• Perform comprehensive investigations of customer activity escalated from alert assessments.
• Ensure the timely identification and filing of suspicious activity in accordance with regulatory requirements.
• Analyze customer transactions and behavior to make independent, well-reasoned judgments on whether the activity is suspicious and warrants reporting to federal authorities.
• Draft detailed reports and document investigative analyses in a clear, logical, and well-supported manner.
• Collaborate with front-line staff to gather additional information that may assist in alert assessment and analysis.
• Apply critical thinking to identify patterns, trends, and inconsistencies within transactional and customer data to detect, prevent, mitigate, and report potential suspicious activity.
• Evaluate complex customer issues and risks related to money laundering, terrorist financing, financial crimes, and other legal or reputational concerns.
• Prepare and file suspicious activity reports (SARs) accurately and in compliance with regulatory expectations.
• Stay informed about emerging money laundering and terrorist financing behaviors, trends, and typologies.
• Maintain current knowledge of relevant rules, laws, and regulations governing financial crime compliance.

Skills on Resume: 

• Customer Investigation (Hard Skills)
• Suspicious Activity Reporting (Hard Skills)
• Data Analysis (Hard Skills)
• Report Writing (Hard Skills)
• Information Gathering (Soft Skills)
• Critical Thinking (Soft Skills)
• Risk Evaluation (Hard Skills)
• Regulatory Knowledge (Hard Skills)

Job Summary: 

• Investigate abuse and threat actors on YouTube to uncover techniques, assess impact, and attribute activity to responsible entities.
• Apply a consistently rigorous analytic standard and ensure all outputs meet best-practice intelligence tradecraft.
• Produce clear written assessments, executive presentations, and strategic insights tailored for YouTube leadership and the wider organization.
• Translate complex findings into concise narratives that inform risk tolerance, resource allocation, and strategic priorities.
• Partner with senior stakeholders to design and refine policies that address evolving threat actor tactics, techniques, and procedures.
• Work cross-functionally to scale investigative workflows and operational playbooks for rapid, repeatable response.
• Collaborate on capability development, including new tools, classifiers, and data pipelines that strengthen detection and attribution.
• Continuously evaluate defenses to validate resilience against emerging threats and adapt controls based on lessons learned.
• Document methodologies, assumptions, and evidence chains to preserve analytic transparency and auditability.
• Contribute to a feedback loop that measures impact, drives process improvements, and raises the overall bar for platform safety.

Skills on Resume: 

• Threat Investigation (Hard Skills)
• Intelligence Analysis (Hard Skills)
• Report Writing (Hard Skills)
• Strategic Communication (Soft Skills)
• Policy Development (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Tool Development (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Conduct screening of accounts and transactions against watchlists and sanctioned jurisdictions through manual reviews as part of the sanctions compliance program.
• Review screening results, investigate merchants, analyze fund flows and product usage, and escalate complex cases for management review and approval.
• Independently complete the majority of escalated watchlist and keyword reviews daily.
• Apply in-depth knowledge of sanctions regulations and laws to complex cases involving multi-jurisdictional fund flows.
• Exercise sound judgment in navigating high-risk, non-binary decisions, relying on a solid understanding of sanctions compliance requirements.
• Manage incoming communications from internal and external stakeholders across various channels, including email, chat, and case management systems.
• Draft clear and specific communications to request information for investigations, mitigate sanctions risks, and communicate case outcomes to relevant parties.
• Prepare detailed regulatory reports for submission.
• Investigate and respond to information requests from banking and financial partners.
• Adhere to established processes while proactively identifying areas for improvement, suggesting enhancements to screening systems and workflows, and ensuring their implementation.

Skills on Resume: 

• Sanctions Screening (Hard Skills)
• Case Investigation (Hard Skills)
• Regulatory Knowledge (Hard Skills)
• Risk Judgment (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Report Preparation (Hard Skills)
• Partner Liaison (Soft Skills)
• Process Enhancement (Soft Skills)

Job Summary: 

• Support the investigations team in carrying out day-to-day monitoring of the program, including investigations, transaction analysis, and case management.
• Perform periodic evaluations of internal controls and recommend solutions for identified risks.
• Utilize a variety of analytical techniques and systems to make informed decisions based on detected transaction patterns.
• Ensure the timely filing of reports with regulatory and law enforcement agencies in accordance with internal procedures.
• Contribute to the development of best practices and tools for effective transaction monitoring and investigation of unusual activity.
• Identify and respond to new or emerging patterns using appropriate investigative techniques.
• Clearly summarize, document, and communicate findings and recommended action items on time to compliance management and other relevant stakeholders.
• Identify existing gaps and make recommendations to strengthen the suspicious activity reporting process and other related controls.
• Collaborate with engineering, product, and data teams to enhance monitoring tools and optimize data usage for effective investigations.
• Assist senior management with ad-hoc projects.

Skills on Resume: 

• Transaction Monitoring (Hard Skills)
• Internal Control Evaluation (Hard Skills)
• Data Analysis (Hard Skills)
• Regulatory Reporting (Hard Skills)
• Best Practices Development (Soft Skills)
• Investigative Techniques (Hard Skills)
• Findings Communication (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Deliver professional investigative results in complex, sensitive, and high-risk situations.
• Utilize and manage both internal and external resources in the performance of investigations.
• Ensure the delivery of investigations within the framework of established investigative guidelines.
• Gather and verify facts required to prove or disprove allegations, including due diligence on companies and individuals, collection and management of physical evidence, and physical or remote verification of facts.
• Conduct informational and confrontational interviews to obtain statements that confirm facts and support investigative findings.
• Liaise with human resources, business partners, and other control functions in the delivery, communication, and resolution of investigations.
• Collaborate with legal teams, external counsel, and law enforcement to determine and pursue legal remedies to protect the organization and recover losses related to fraud and abuse.
• Deliver professionally written investigative reports that include all evidence required to support findings and identify causal factors to facilitate post-incident analysis.
• Manage case files and investigative data effectively.
• Analyze and identify trends in investigative information to provide feedback and consultation for improving business processes.
• Ensure consistent and efficient use of the automated incident reporting system.

Skills on Resume: 

• Complex Investigations (Hard Skills)
• Resource Management (Soft Skills)
• Guideline Compliance (Hard Skills)
• Fact Verification (Hard Skills)
• Interview Techniques (Soft Skills)
• Cross-Functional Liaison (Soft Skills)
• Case Management (Hard Skills)
• Trend Analysis (Hard Skills)

Job Summary: 

• Work cross-functionally with product managers, program managers, operations, policy, and communications teams to find gaps in current threat response processes, such as detection and mitigation.
• Review and respond to metric changes and escalations across multiple channels with high quality, accuracy, and speed.
• Review alerts and data to determine whether further investigation and/or escalation is required.
• Take appropriate action based on established procedures and think with scale and impact in mind to remove badness using the tools and data available.
• Proactively search for undetected abuse by leveraging internal data, open-source intelligence, and third-party private intelligence.
• Identify abuse trends and patterns to improve KPIs and metrics, including assessment of suspicious activity.
• Self-identify gaps, problems, and needs and come up with robust solutions with relative independence.
• Use learnings and data to influence other T&S teams in Product, Policy, Process, and Detection to make necessary improvements to improve the overall ecosystem.
• Responsible for metric changes and escalations across multiple channels with high quality, accuracy, and speed, monitoring alerts, and doing deep dives and investigations.
• Work using tools and processes to take out bad actors and content at scale from the platform and use them daily.
• Monitor trends and patterns, find gaps, and come up with solutions to address them.
• Use data to influence other teams to make necessary improvements in abuse-fighting processes.

Skills on Resume: 

• Threat Response (Hard Skills)
• Abuse Detection (Hard Skills)
• Alert Analysis (Hard Skills)
• Open-Source Intelligence (Hard Skills)
• Trend Identification (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Problem Solving (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Review and adjudicate background investigations with derogatory information in accordance with the Background Investigations Program and ensure FCRA requirements are met in instances of failed background investigations.
• Be a subject matter expert relating to background investigations and guide decision-making in the interpretation and adjudication of issues relating to company policies.
• Lead discussions and provide solid analysis when working with Recruiting, Human Resources, and Legal teams.
• Work with Recruiting and Human Resources to stay apprised of hiring volumes and trends.
• Communicate with vendors to ensure results of background investigations and substance abuse tests are properly reported in accordance with service level agreements.
• Provide customer service and respond to questions or concerns from internal customers on time.
• Participate in audits of background investigations and substance abuse testing to ensure all employees have met the standards set forth by policies.
• Maintain necessary files and statistics to track volumes, trends, and issues.
• Provide support for any other Background Investigation Program tasks and projects.

Skills on Resume: 

• Background Adjudication (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Policy Interpretation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Vendor Management (Soft Skills)
• Customer Service (Soft Skills)
• Audit Support (Hard Skills)
• Data Tracking (Hard Skills)

Job Summary: 

• Utilise public records and open-source research to assess financial crime risk profiles and conduct targeted, comprehensive investigations into corporate entities, executives, and individuals.
• Research and draft detailed reports by identifying and compiling relevant information on potential financial crime risks such as money laundering, tax evasion, bribery, and corruption in accordance with applicable typologies.
• Analyse due diligence files and transactional data to identify risk indicators, assess their significance, and make recommendations on whether to maintain or remove entities or individuals from the Internal Payments Screening and Transaction Monitoring Watch List.
• Facilitate requests for information (RFIs) by liaising directly with clients and Relationship Managers to obtain supporting documentation or clarification.
• Work collaboratively with other members of the financial crime team to exchange insights and strengthen the organization’s risk-based compliance framework.
• Promote a culture of integrity and vigilance by sharing expertise and fostering best practices within the team.
• Stay informed of evolving regulatory requirements, financial crime trends, and industry standards to ensure the Bank’s compliance framework remains current and effective.
• Regularly review internal procedures and recommend improvements to align with the latest regulatory developments.
• Maintain thorough documentation of investigations, analyses, and recommendations to support transparency and accountability.
• Contribute to continuous improvement initiatives aimed at enhancing the detection, prevention, and management of financial crime risks.

Skills on Resume: 

• Open-Source Research (Hard Skills)
• Financial Crime Analysis (Hard Skills)
• Due Diligence (Hard Skills)
• Client Liaison (Soft Skills)
• Team Collaboration (Soft Skills)
• Regulatory Awareness (Hard Skills)
• Documentation Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Provide 24/7 on-call support for emergency law enforcement escalations.
• Assist internal investigations to support efforts such as internet safety enforcement matters (spam, phishing, malware).
• Partner with internal business departments to ensure that they acquire and retain customer data for their online services in accordance with company policy, their business needs, and the requirements of Law Enforcement.
• Engage with law enforcement for outreach and education.
• Review and respond to legal demands (subpoenas, court orders, and search warrants) for customer information (e.g., email, cloud storage, gaming, communication, and other online services) while upholding company policies protecting customer data and privacy.
• Manage document-based legal escalations.
• Participate in the Criminal Compliance emergency response team, which provides 24/7 support for emergency law enforcement escalations.
• Interface with governmental entities to resolve legal process ambiguities in a manner that serves customers, the public’s and the company’s interests.
• Comply with company policies, standards, and business procedures designed to foster compliance with legal requirements and best practices.

Skills on Resume: 

• Law Enforcement Liaison (Soft Skills)
• Emergency Response (Hard Skills)
• Cyber Investigation (Hard Skills)
• Data Compliance (Hard Skills)
• Legal Process Management (Hard Skills)
• Privacy Protection (Hard Skills)
• Government Relations (Soft Skills)
• Policy Adherence (Hard Skills)

Job Summary: 

• Provide analytical support to significant investigations assigned to the Security Investigations Team by the Designated Officers and Business Integrity and Compliance.
• Support the assessment of complex allegations and assist in the formulation of investigation plans, ensuring compliance with the Investigations Standard, Investigations Manual, and other company policies and procedures.
• Manage and develop the Security Investigation Team’s digital investigation processes and data collection, review, and analysis (e-Discovery) capability.
• Undertake collection and review activity in support of significant investigations.
• Liaise with relevant internal and external stakeholders (including third-party forensics service providers).
• Provide subject-matter expertise and support to end-market and regional investigators.
• Develop interview plans and support investigative interviews.
• Conduct open-source research and analyse information for investigations and supporting investigative due diligence.
• Draft clear and concise analytical products and investigation reports for presentation and delivery to senior decision makers.
• Development and delivery of investigation skills training, with a particular focus on delivering training on all aspects of digital investigations and e-discovery, and electronic data recovery.
• Provide global, cross-functional support and advice on all aspects of the investigations process and establish a role as a reliable subject-matter expert.

Skills on Resume: 

• Analytical Support (Hard Skills)
• Investigation Planning (Hard Skills)
• Digital Forensics (Hard Skills)
• Data Analysis (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Open-Source Research (Hard Skills)
• Report Writing (Hard Skills)
• Training Delivery (Soft Skills)

Job Summary: 

• Conduct research and gather all relevant documents and facts during preliminary investigations.
• Carry out thorough and objective preliminary investigations, ensuring that management is kept informed of progress and findings within their area of responsibility.
• Analyze and evaluate collected information, preparing detailed reports of findings or notifying management when an administrative investigation will be pursued.
• Coordinate and prepare briefing notes, referral letters, and official correspondence on a wide range of investigative issues.
• Provide advice and guidance to senior management on conducting fair, comprehensive, and compliant administrative investigations.
• Manage post-investigation activities to ensure that recommendations based on adverse information are directed to the appropriate areas and that briefing materials are prepared for sensitive matters.
• Coordinate and respond to information and privacy requests in accordance with applicable legislation.
• Develop directives, strategies, guidelines, and standards for the internal fraud control program, including innovative methods for identifying, deterring, and raising awareness of internal fraud schemes.
• Design, maintain, and enhance detection models within the enterprise fraud management system to prevent and detect internal fraud.
• Analyze and evaluate organizational programs and processes to identify emerging internal fraud risks, activities, and detection opportunities.
• Develop and deliver awareness sessions and communication materials related to the fraud control program for employees, management, and external partners in both public and private sectors.
• Prepare discussion papers, briefing notes, and reports on fraud control initiatives, concerns, and issues for presentation to senior management.

Skills on Resume: 

• Preliminary Investigation (Hard Skills)
• Information Analysis (Hard Skills)
• Report Writing (Hard Skills)
• Management Advisory (Soft Skills)
• Fraud Control Development (Hard Skills)
• Detection Modeling (Hard Skills)
• Risk Analysis (Hard Skills)
• Awareness Training (Soft Skills)

Job Summary: 

• Assist senior management in operational, resource, logistical, and administrative aspects of daily investigative operations.
• Serve as the point of continuity and advisor to headquarters personnel, providing expert knowledge on administrative policies and procedures to support the division’s mission and performance objectives.
• Brief leadership on performance developments and challenges while establishing and reporting quantitative and qualitative metrics to enhance efficiency.
• Draft guidance, summaries, memoranda, correspondence, and detailed written reports containing policy recommendations and assessments related to investigations.
• Oversee the collection, review, analysis, and dissemination of performance and activity reports to support statistical analysis for budgeting and strategic planning.
• Serve as the point of contact for the division’s strategic annual program plan.
• Compile visual aids, presentations, and projects using information from reports and databases for dissemination to division personnel and leadership.
• Interface with and provide administrative and program support to global staff members.
• Extract and evaluate database information from multiple information systems for comparison and analysis to ensure data integrity.
• Participate in program reviews and workshops at international offices and consulates.
• Manage temporary duty support personnel and global operational support requirements.
• Respond to requests from international offices and other agencies for statistical data and information related to investigations.
• Establish and maintain liaison with senior personnel across departments to coordinate program initiatives.
• Assist with the division’s training portfolio by coordinating content and developing instructional material with relevant stakeholders.
• Plan and organize travel and logistics for regional workshops and leadership events.
• Develop and manage the division’s internal collaboration platform, including content creation and technical support.
• Compile and submit the division’s time and attendance reports in the absence of the budget and logistics coordinator.

Skills on Resume: 

• Operational Support (Hard Skills)
• Administrative Management (Hard Skills)
• Performance Reporting (Hard Skills)
• Policy Development (Hard Skills)
• Data Analysis (Hard Skills)
• Cross-Department Liaison (Soft Skills)
• Training Coordination (Soft Skills)
• Logistical Planning (Hard Skills)

Job Summary: 

• Oversee an assigned group of junior AML Investigations Analysts and determine cases for the assigned group of analysts.
• Serve as lead trainer for new team members and assist the Manager in creating and implementing an onboarding plan.
• Ensure the assigned group of analysts completes assigned alerts and cases in line with department timelines and expectations, escalating management concerns.
• Review assigned AML Transaction Monitoring System alerts, Reports of Unusual Activity, and legal processes to determine if activity is sufficiently unusual or out of character to warrant assignment as a case for further investigation.
• Analyze customer activity that has been assigned as a suspicious case for investigation.
• Perform 314(a) and 314(b) information sharing, outreach, and responses to incoming information-sharing requests to facilitate investigations into suspicious activity.
• Identify suspicious or unusual activity and prepare all related investigation documents to support suspicious or non-suspicious decisions.
• Prepare Suspicious Activity Reports (SAR) for filing with FinCEN.
• Responsible for an assigned group of high-risk customers to perform ongoing Enhanced Due Diligence, including periodically reviewing transaction activity, assessing the overall AML risk rating, and assigning a risk rating to the customer.
• Analyze identified high-risk customers, assess overall risk levels, and re-rate customers.
• Compile appropriate case notes and documentation to support recommendations to file or not file a SAR.
• Serve as lead reviewer to ensure that department processes and procedures accurately reflect analysts’ workflow.
• Make recommendations to correct gaps or address performance deficiencies to maintain excellence.
• Support the Manager in Patriot Office case dispositions and assume a lead role in Nice Actimize product releases, including participating in pre-release training, assisting with staff development, and ensuring that analysts fully utilize product capabilities.
• Comply with all bank regulations for the assigned job function, remain current on regulation changes, and apply them to designated responsibilities.
• Follow all bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
• Coach, mentor, and train others while serving as a subject matter expert and instructor for related coursework.

Skills on Resume: 

• Team Leadership (Soft Skills)
• AML Investigation (Hard Skills)
• Case Management (Hard Skills)
• Suspicious Activity Reporting (Hard Skills)
• Enhanced Due Diligence (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Process Improvement (Soft Skills)
• Training and Mentorship (Soft Skills)