• Deal with all incoming inquiries related to product costs promptly and professionally.
• Build rapport quickly with prospective customers to ensure a high level of service excellence.
• Advise customers on the most suitable products after accurately assessing their needs.
• Maintain accurate, current, and informed product knowledge at all times.
• Interpret customer inquiries and use product expertise to price the correct items.
• Prepare and issue quotations to customers, negotiating on cost.
• Secure orders from customers for both new and repeat business.
• Ensure adherence to the company’s ISO 9000 Quality and Health & Safety procedures.
• Work towards achieving both team and personal targets and deadlines effectively.

Skills: Customer Service, Product Expertise, Sales Negotiation, Pricing Accuracy, Communication Skills, Detail Orientation, Goal Achievement, Quality Compliance

• Communicate effectively with customers by making outbound calls to potential clients and following up on leads.
• Understand customer needs and identify relevant sales opportunities.
• Answer potential customers’ technical questions, dimension proposed technical solutions using modeling tools, and send supporting information via email.
• Stay up to date with product and service information, updates, and enhancements.
• Create and maintain a comprehensive database of current and potential customers within the assigned territory.
• Explain and demonstrate product and service features clearly and professionally.
• Remain informed about competing products and services to maintain a competitive edge.
• Upsell complementary products and services.
• Research and qualify new leads in the public R&D sectors within designated regional areas.
• Close sales effectively and consistently achieve set sales targets.

Skills: Customer Communication, Lead Follow-Up, Needs Assessment, Technical Support, Product Knowledge, CRM Management, Competitive Awareness, Sales Closing

• Respond efficiently and professionally to all incoming phone inquiries and orders to ensure prompt service.
• Achieve profitable sales across the full product range by applying effective upselling and cross-selling techniques.
• Build strong rapport with customers by establishing credibility and delivering accurate product and service information.
• Undertake ad hoc purchasing responsibilities, including placing supplier orders and tracking deliveries.
• Collaborate with management and colleagues to identify and implement improvements in both products and services.
• Support sales and purchasing administration tasks, ensuring all documentation is filed accurately for quick retrieval.
• Maintain comprehensive records of quotations, orders, and customer communications.
• Monitor sales performance and customer activity to identify new business opportunities.
• Provide feedback to internal teams to support continuous improvement and operational efficiency.
• Ensure compliance with company procedures in all sales and administrative processes.

Skills: Customer Service, Upselling Skills, Relationship Building, Purchasing Support, Team Collaboration, Administrative Accuracy, Sales Monitoring, Process Compliance

• Take ownership of all technical inquiries coming into the department, ensuring each query is answered promptly and followed through to full resolution.
• Develop and report departmental KPIs while taking responsibility for implementing identified improvement actions.
• Manage a central technical support library or database to enable quick resolution of technical queries.
• Review and enhance existing databases to improve accessibility or establish new repositories.
• Oversee light product customizations, ensuring opportunities are tracked and managed through the NBO process while keeping product management, sales, and customers informed of progress.
• Communicate effectively with relevant stakeholders regarding technical questions, product availability, and overall timelines.
• Deliver internal training sessions and facilitate knowledge sharing across teams, collaborating with counterparts in the Americas to enhance second-line customer support.
• Support various projects, initiatives, and work activities.
• Prepare customer quotations and follow up promptly to secure business and drive sales growth.

Skills: Technical Support, KPI Management, Database Administration, Product Customization, Stakeholder Communication, Training Delivery, Project Support, Sales Follow-Up

• Play a key role in supporting both the field sales team and the house account team to drive business development and customer engagement.
• Contact existing customers and new prospects to assess their potential for ongoing or future business opportunities.
• Identify and pursue new sales leads through research, networking, and proactive outreach.
• Utilize a range of sources to gather background information on prospects before initiating contact.
• Conduct company research to understand potential clients’ needs and market position before qualification calls.
• Make informed and targeted telephone calls to further qualify prospects and determine their level of interest.
• Progress middle-value sales leads efficiently, ensuring timely follow-up and conversion into confirmed opportunities.
• Enter all activities, interactions, and assessments accurately into the CRM system (Siebel) for complete visibility.
• Collaborate with both sales and technical teams to align strategies and ensure seamless customer communication.
• Assist in coordinating efforts between internal departments to support the sales cycle from lead generation to closure.
• Participate in marketing initiatives, including campaigns and events, to support overall brand growth and visibility.
• Maintain a proactive and organized approach to sales support, ensuring every opportunity contributes to achieving business objectives.

Skills: Sales Support, Lead Generation, Prospect Research, Customer Engagement, CRM Management, Cross-Functional Collaboration, Marketing Participation, Business Development

• Ensure the omni-channel technology is fully utilized and maximized while maintaining proper discipline, terminology, and engagement methods through telephone, live web chats, and web leads.
• Adhere to established pricing rules or national agreements for all hires, applying tiered pricing.
• Maintain and maximize recoveries to achieve KPI targets for fuel, freight, and re-hire.
• Handle incoming inquiries efficiently and convert them into confirmed orders.
• Maximize sales opportunities by promoting the full range of equipment and providing customers with complete, best-fit solutions.
• Qualify complex requirements and refer them to the appropriate sector team leader or manager for further handling.
• Prepare detailed and accurate quotations tailored to customer needs.
• Build and maintain strong relationships with transactional customers to encourage repeat business.
• Foster effective collaboration and communication between departments.
• Actively use the CRM system to manage pipelines, track activities, and ensure data accuracy.
• Promote customer feedback initiatives to enhance and improve the overall customer experience.
• Establish and maintain key relationships with internal and external sales representatives at all levels.
• Assist in preparing and distributing email communications to support local sales and marketing campaigns.

Skills: Omni-Channel Management, Pricing Compliance, KPI Achievement, Order Conversion, Solution Selling, Customer Relations, CRM Utilization, Team Collaboration

• Experience focusing on sales delivery, and can manage internal and external customer expectations.
• Strong negotiation skills gained from a sales environment.
• Experience working in a rental organization.
• Experience in power or temperature control applications.
• Track record of utilizing a CRM system.
• Previous sales process training.
• Experience working with IT packages (e.g., Microsoft Word, Outlook, Excel).
• Ability to solve problems and think outside the box with a proactive approach.
• Exceptional customer service skills, and can gain information from customers to be able to offer suitable product and service solutions.
• Good prioritization and organizational skills.
• An efficient and effective approach towards completing responsibilities.
• Able to multitask in a fast-paced environment and complete tasks to an exceptional standard.

Qualifications: BA in Business Administration with 4 years of Experience

• Experience in a customer service environment and handling technical queries.
• Must have good technical understanding and knowledge of general fluid/pump technologies.
• Excellent communication, verbal and written skills, and able to develop good working relationships.
• Ability to perform complex work requiring a high degree of autonomy, original thinking, and independent judgment.
• Good analytical and numerical skills with the ability to prepare KPI reports.
• Confident at presenting and relaying research findings and data in a concise and meaningful manner for a range of stakeholders, from internal to external.
• Enthusiastic with the willingness to learn and has the right balance between a technical and commercial mindset.
• Takes ownership and prioritizes effectively.
• Proactive, use own initiative, and solution-focused with a continuous improvement mindset.
• Strong team player with demonstrable experience in working cross-functionally.
• Open and flexible work approach.

Qualifications: BS in Industrial Engineering with 2 years of Experience

• Manufacturing exposure with an Engineer-to-Order type environment.
• Experience working with CAD.
• SAP/Business Warehouse knowledge.
• Ability to read and interpret blueprints/product drawings.
• Previous customer-facing experience.
• Understanding of Bill of Materials (BOM) structure, change management, and configuration control.
• Experience preparing detailed cost breakdowns and technical documentation for quotation packages.
• Experience managing order progress from design approval through to delivery, ensuring alignment with project timelines.
• Skilled in quality assurance processes by reviewing technical specifications and customer feedback.
• Strong analytical thinking to balance technical and commercial priorities effectively.
• Collaborative communication style with a high attention to detail.
• Good time management skills for handling multiple complex orders with tight deadlines.

Qualifications: BS in Manufacturing Engineering with 5 years of Experience

• Sales or customer service background, ideally, with an engineering background, or looking to enter the engineering industry.
• Understanding of industrial sales cycles, from lead generation through post-sale service.
• Experience in developing and maintaining long-term relationships with key industrial clients to ensure repeat business.
• Skilled in preparing and delivering technical sales proposals that align with customer requirements and company objectives.
• Ability to conduct market research to identify new business opportunities and emerging customer needs.
• Experience in participating in trade fairs, product demonstrations, and customer visits to support brand visibility and technical credibility.
• Insight into pricing strategies, contract negotiation principles, and value-based selling.
• Excellent communication skills in Dutch and English.
• Proven ability to follow up on leads, continuously "upselling".
• Excellent stakeholder management skills.
• Resilient attitude with persistence in pursuing new leads and handling sales objections.

Qualifications: BA in Technical Sales Management with 3 years of Experience

• Must have an office-based sales/customer support background.
• Knowledge of industrial automation, PLCs, Programmable Logic Controllers, variable speed drives, electrical control gear, or similar.
• Experience working for an electrical wholesaler with some exposure to industrial automation products.
• Experience as an Internal Sales Engineer, Technical Sales Executive, Customer Service, Account Manager, or Internal Sales.
• Understanding of industrial control architectures, including PLC-based systems and drive applications.
• Familiarity with common automation product families (e.g., Siemens, Schneider, Allen-Bradley).
• Awareness of product life cycles, obsolescence management, and equivalent replacement sourcing.
• Competence in applying technical specifications to support customized customer orders and proposals.
• Strong commercial acumen with the ability to balance technical precision and sales performance.
• Excellent relationship-building skills.
• Clear and confident telephone and email communication.
• Results-oriented mindset with a proactive approach to identifying upsell and cross-sell opportunities.

Qualifications: BS in Computer Engineering with 6 years of Experience

• Experience working in technical support for industrial customers.
• Electrical engineering fundamentals.
• Competent in interpreting electrical schematics, wiring diagrams, and single-line drawings.
• Knowledge of pricing structures, margin calculation, and quotation management workflows.
• Working knowledge of industrial switchgear, SAP, CRM, and Microsoft Office.
• Experience in managing technical quotations, preparing cost estimations, and supporting tender processes for industrial clients.
• Can coordinate with production, logistics, and procurement teams to ensure accurate order fulfillment.
• Ability to provide post-sales support, including warranty handling, troubleshooting coordination, and spare parts assistance.
• Ability to support field sales engineers through technical documentation, proposal follow-up, and customer data analysis.
• Strong problem-solving mindset with the ability to translate customer needs into technical solutions.
• Customer-focused, pragmatic, team-minded, efficient.
• Effective communication and negotiation skills, and good at German and English.
• Organizational precision with a focus on maintaining documentation accuracy and timely delivery.

Qualifications: BS in Electrical Engineering with 7 years of Experience