• Enter data accurately into the internal system to maintain up-to-date records.
• Process customer and client orders promptly and efficiently.
• Build and sustain positive relationships with customers and clients.
• Promote the company brand professionally and consistently in all interactions.
• Handle complaints effectively to ensure customer satisfaction and issue resolution.
• Manage both inbound and outbound phone calls courteously.
• Assist with external calls from other branches.
• Ensure all communications and records are handled with accuracy and professionalism.
• Contribute to team efficiency through proactive communication and support.

Skills: Data Entry Accuracy, Order Processing, Customer Relationship Management, Brand Representation, Organizational Management, Complaint Resolution, Call Handling, Team Communication

• Deliver exceptional customer service and support to end users and distribution networks.
• Respond to customer inquiries promptly and accurately through multiple communication channels.
• Update the in-house system with all relevant order and communication details.
• Prepare quotations and process customer orders efficiently and with precision.
• Follow up on outstanding queries by coordinating with the appropriate departments.
• Develop and strengthen relationships with key distribution partners and customers.
• Provide day-to-day support to external sales representatives to facilitate smooth operations.
• Adhere to established processes and procedures to maintain consistency and quality.
• Identify opportunities to enhance the overall customer experience and improve efficiency.
• Ensure timely responses to all customer requests and issues.
• Resolve complaints effectively while maintaining customer satisfaction.
• Work toward achieving performance targets related to service quality and response times.

Skills: Customer Service, Communication Skills, Data Management, Order Processing, Team Coordination, Relationship Building, Sales Support, Process Improvement

• Answer incoming calls and handle customer sales inquiries efficiently.
• Assist with preparing quotations and responding to customer service calls.
• Develop product and service knowledge to eventually manage an independent internal sales area.
• Provide accurate stock availability information to customers placing orders.
• Offer timely updates on order status and delivery progress.
• Maintain professional communication to ensure customer satisfaction.
• Conduct proactive outbound sales calls to generate new business opportunities.
• Follow up on leads to strengthen relationships and encourage repeat sales.
• Collaborate with team members to support overall sales performance.
• Contribute to achieving individual and departmental sales targets.

Skills: Call Handling, Sales Support, Product Knowledge, Stock Management, Order Tracking, Customer Communication, Lead Follow-Up, Team Collaboration

• Handle inquiries related to Chilled Packaging from both existing and new customers and suppliers.
• Manage sales leads efficiently to ensure timely follow-up and conversion.
• Develop and provide accurate customer pricing structures based on business needs.
• Create, monitor, and update quotations and sales requests promptly.
• Act as the main point of communication between customers and the design team.
• Ensure project details are clearly shared to support accurate design outputs.
• Maintain up-to-date records of all sales activities and customer interactions.
• Track and analyze order history to identify recurring patterns and trends.
• Report insights to support strategic sales planning and forecasting.
• Contribute to improving customer satisfaction through clear and proactive communication.

Skills: Customer Inquiries, Lead Management, Pricing Strategy, Quotation Handling, Client Communication, Project Coordination, Record Keeping, Sales Analysis

• Accurately process all incoming customer orders to ensure timely and efficient service delivery.
• Follow up on generated sales leads through proactive outbound calls to maximize conversion potential.
• Engage with customers to understand their specific needs and qualify sales opportunities effectively.
• Prepare professional and detailed quotations tailored to customer requirements.
• Track and follow up on open opportunities and outstanding quotations to secure new business.
• Respond promptly to customer inquiries, providing clear and helpful information.
• Coordinate with Production, Technical, and Aftercare teams to ensure all requests are handled smoothly.
• Maintain regular communication with Area Sales Managers to share updates and progress on opportunities.
• Collaborate across departments to ensure a seamless customer experience from inquiry to completion.
• Keep accurate records of sales activities, quotations, and follow-up actions within internal systems.

Skills: Order Processing, Lead Follow-Up, Customer Engagement, Quotation Preparation, Opportunity Tracking, Inquiry Response, Cross-Department Coordination, Record Management

• Coordinate internal sales, trade counter sales, and deliveries.
• Generate quotes, purchase orders, sales orders, delivery notes, and invoices.
• Chase leads and quotes while providing technical advice to customers.
• Offer technical guidance to ensure customers select the correct products and assist in specifying equipment or diagnosing problems.
• Handle payments, complaints, warranties, and credit notes efficiently.
• Assist in coordinating service schedules, engineers, and stock allocation for jobs.
• Maintain consumable and stock levels in stores and make necessary stock adjustments.
• Handle stock operations, including lifting, loading, and unloading vehicles using a forklift.
• Assist with stocktaking activities to ensure accurate inventory records.

Skills: Sales Coordination, Quotation Management, Lead Chasing, Technical Support, Complaint Handling, Service Scheduling, Inventory Control, Stock Operations

• Identify and pursue new sales opportunities through a combination of inbound lead follow-ups, outbound cold calls, and targeted email campaigns.
• Qualify potential leads effectively to ensure they are routed to the appropriate Area Sales Managers for further engagement and closure.
• Follow up on marketing promotions and email campaigns by reaching out to customers via phone and email.
• Maintain consistent communication with prospects to build interest and generate new business opportunities.
• Provide detailed weekly reports and constructive feedback to the National Sales Manager on sales activities and progress.
• Send service requests and updates to existing customers, ensuring timely responses and excellent support.
• Continuously update and expand the company’s database of prospects through research, outreach, and networking.
• Record all relevant notes, updates, and customer interactions accurately within the CRM system.
• Ensure that data integrity is maintained to support effective follow-up and relationship management.
• Attend trade shows, exhibitions, and customer meetings to represent the company professionally.
• Collaborate closely with internal departments to support overall sales objectives and customer satisfaction.

Skills: Lead Generation, Prospect Qualification, Campaign Follow-Up, Customer Outreach, Sales Reporting, CRM Management, Data Maintenance, Cross-Department Collaboration

• Collect and compile detailed data and information in response to specific requests from customers, ensuring accuracy and completeness in every submission.
• Proactively follow up on all outstanding customer inquiries and pending requests to maintain smooth communication and service continuity.
• Document internal processes thoroughly, capturing each step in a clear and structured manner to enhance operational transparency and knowledge sharing.
• Develop comprehensive documentation systems that make customer questions, issues, and solutions easily traceable and accessible for future reference.
• Provide dedicated support to the Sales Governance team, assisting in all aspects of contract management, coordination, and administrative tasks.
• Contribute to the preparation, review, and ongoing maintenance of commercial contracts, ensuring compliance with company standards and legal requirements.
• Maintain well-structured, consistent, and properly formatted documentation across all projects and client accounts.
• Support the establishment of clear and efficient contract setups that streamline internal workflows and promote accountability.
• Collaborate closely with cross-functional teams to ensure contract data integrity and alignment with business objectives.
• Uphold high standards of documentation quality to support governance, transparency, and continuous improvement within the organization.

Skills: Data Collection, Inquiry Follow-Up, Process Documentation, Documentation System, Contract Support, Contract Management, Record Maintenance, Cross-Team Collaboration

• Assist the department with a range of administrative responsibilities, including downloading, checking, saving, and filing documents from customer portals.
• Promptly notify the appropriate personnel upon receipt of new documents or data.
• Upload and submit accurate data and files to customer portals according to client-specific requirements.
• Track and record Purchase Orders, ensuring that all entries are properly logged in the database and supported by organized filing.
• Prepare and complete NAFTA and other certificates of origin required by customers.
• Send relevant documentation to customers while maintaining both paper and electronic copies for internal records.
• Generate credit notes, debit memos, and invoices within the internal system with precision and timeliness..
• Provide additional administrative or operational support to the department manager.
• Ensure that all personal work meets high standards of quality, safety, and data security.
• Understand that performance directly impacts environmental responsibility, workplace safety, and information protection.
• Recognize that managers and supervisors hold responsibility for the quality and compliance of their teams.
• Support continuous improvement through on-the-job training, further education, and regular process updates.
• Develop a strong understanding of Customer Specific Requirements (CSR) through advanced training or accumulated work experience.

Skills: Document Management, Data Entry, Portal Administration, Order Tracking, Certificate Preparation, Billing Support, Administrative Assistance, Compliance Awareness

• Handle frontline customer inquiries, promoting the company’s services, preparing quotes, following up, and securing bookings.
• Act as an ambassador for the business in all interactions with customers and prospective clients.
• Carry out sales activities to develop additional work opportunities from the current account database and identify new business prospects.
• Work closely with the External Sales team to handle and transfer inquiries efficiently.
• Review and maximize ongoing work volumes to support business growth.
• Ensure smooth transition of new business from the sales process to becoming established customer accounts.
• Provide high-level customer sales support for all quotation requirements.
• Build, support, and develop relationships with regular and established customers.
• Prepare quotations, log them accurately, and ensure proper handover to the bookings and operations teams.
• Participate in decision-making regarding rates and margins for both new and existing business.
• Maximize sales by upselling during inbound and outbound calls.
• Identify new opportunities for the External Sales team.
• Proactively follow up on quotations, new customers, first-time customers, and inactive accounts to generate new bookings.
• Maintain regular telephone contact with existing and prospective customers.
• Review and respond to client volumes and volume trends to identify potential growth areas.
• Assist with marketing activities to support sales initiatives.

Skills: Customer Engagement, Quotation Management, Sales Development, Lead Coordination, Account Management, Relationship Building, Upselling Skills, Market Analysis

• Previous experience in a Sales-focused role.
• Working knowledge of the metal cladding and profiles marketplace.
• Able to develop new business opportunities by identifying prospects within the construction and manufacturing sectors.
• Experience supporting pricing and quotation activities for complex, project-based sales involving technical specifications.
• Ability to coordinate order tracking, delivery schedules, and after-sales service to ensure full customer satisfaction.
• Understanding of sales pipelines, lead conversion strategies, and CRM utilization.
• Knowledge of technical drawings, product specifications, and tender documentation.
• Awareness of market competitors, pricing trends, and material cost fluctuations in metal construction.
• Ability to build and maintain strong relationships.
• Strong customer service experience, self-motivation, resourcefulness, and willingness to undertake a wide range of duties.
• Resourceful problem-solver adept at resolving client issues quickly and professionally with excellent communication skills.
• IT literate, with knowledge of SAP or similar operating systems.

Qualifications: BS in Economics with 4 years of Experience

• Experience within a customer-focused sales role.
• Previous experience of working in after-sales.
• Experience working well within a team.
• Computer-literate and experienced in SAP and CRM systems.
• Basic comprehension of mechanical or industrial product structures and terminology.
• Ability to read engineering drawings.
• Able to provide dedicated after-sales support, resolving customer issues promptly to maintain long-term satisfaction.
• Ability to assist in preparing and following up on quotations, ensuring all technical details matched customer requirements.
• Strong team player with a cooperative mindset and willingness to assist across departments.
• Exceptional customer service orientation and high attention to detail.
• Skilled communicator with the ability to translate technical details into clear, customer-friendly explanations.

Qualifications: BA in Communications with 2 years of Experience

• Experience in sales and customer service.
• Experience managing inbound and outbound sales calls, providing tailored product recommendations and solutions.
• Ability to support the sales cycle from quotation through order processing to delivery confirmation.
• Familiarity with sales communication strategies to build rapport and increase conversion rates.
• Awareness of order entry accuracy, pricing verification, and documentation control processes.
• Skill in internal coordination practices between sales, logistics, and finance teams.
• Basic understanding of KPIs such as customer satisfaction, order accuracy, and response time.
• Excellent communication skills and phone manner.
• Driven, friendly, with a positive attitude.
• Ability to work under pressure.
• Ability to think on the spot with good attention to detail.

Qualifications: BA in Management with 1 year of Experience

• Commercially savvy, with a genuine interest and drive for a career path in Commercial Sales.
• Demonstrated experience within Sales Coordination, or experience successfully meeting KPIs and Targets.
• Strong understanding of commercial strategy principles, including pricing optimization and margin management.
• Awareness of market disruption models and emerging trends in B2B commercial sales.
• Ability to support commercial planning by compiling performance data and analyzing trends to forecast future sales potential.
• Ability to leverage digital tools and CRM systems to track opportunities, monitor pipelines, and enhance customer engagement efficiency.
• Understanding of negotiation structures and the balance between relationship management and commercial gain.
• Highly analytical and logical, and always looking for new areas of opportunity.
• Able to develop strong relationships while driving solid commercial outcomes through excellent communication and negotiation skills.
• A multi-tasking ninja - to juggle hundreds of different tasks at once without dropping the ball.
• Tech-savvy and able to use various IT and cloud-based tools to improve efficiency and productivity.
• Ready to challenge, be challenged, and work within the highly disruptive business model.

Qualifications: BS in Marketing with 5 years of Experience

• Proven experience within a customer-facing role.
• Can use estimating/workflow processes to manage live work and upcoming work
• Experience engaging directly with customers to assess project requirements, provide estimates, and manage ongoing work orders.
• Ability to support operational teams by preparing quotes, updating work schedules, and monitoring live projects.
• Ability to produce accurate reports and documentation to support decision-making and project review activities.
• Familiarity with service-level agreements (SLAs) and performance monitoring in customer-driven operations.
• Excellent verbal and written English skills.
• A proven hard worker, calm under pressure, with high attention to detail.
• Evidence of a good work ethic and reliability.
• Confident personality, high emotional resilience.
• Excellent IT skills and keyboard skills.

Qualifications: BA in Business Administration with 3 years of Experience

• Proven track record in Sales administration/sales order processing.
• Account management/customer services experience.
• Experience working within a busy, fast-paced sales office.
• Strong IT skills and experience in maintaining a customer database.
• Ability to coordinate with finance and logistics teams to verify pricing, order status, and shipment schedules.
• Can prepare sales reports and performance summaries to assist management in strategic decision-making.
• Familiarity with CRM systems for managing leads, customer histories, and pipeline tracking.
• Professional communicator capable of liaising confidently with internal and external stakeholders.
• Ability and initiative to be able to work independently and make decisions.
• Excellent time management and prioritization abilities.

Qualifications: BA in International Relations with 2 years of Experience

• Experience in a sales and customer service environment, ideally within a production/technical/engineering environment.
• High level of computer literacy and full working knowledge of Microsoft Office 365, TEAMS, etc.
• Familiarity with CRM systems and data visualization techniques to present sales insights effectively.
• Experience in analyzing and interpreting sales data.
• Ability to support continuous improvement initiatives by providing data-driven insights to management for process optimization.
• Knowledge of data interpretation methods and KPI tracking in commercial operations.
• Awareness of cross-cultural business communication and multilingual correspondence standards.
• Solid analytical and problem-solving ability with superb attention to detail.
• High standard of written and verbal communication skills, preferably multi-lingual.
• Initiative, resilient, tenacious, calm under pressure, and multi-tasks.
• Polished and professional, friendly but assertive manner, and the ability to build relationships and to network effectively.

Qualifications: BA in Public Relations with 4 years of Experience

• Experience in sales, key accounts, customer service, and administration, preferably in the service industry.
• Experienced sales professionals who can close leads and inquiries internally and be able to build strong client relationships.
• Familiar with BRM and CRM practices, along with the ability to build productive business professional relationships.
• Strong relationship management skills and openness to feedback.
• Solid lead generation experience.
• Ability to collaborate with marketing teams to develop targeted lead-generation campaigns and monitor conversion results.
• Knowledge of service industry workflows, including inquiry handling, quotation processes, and service delivery coordination.
• Proficiency in business communication tools, reporting systems, and digital lead management platforms.
• Exceptional communication skills in English.
• Self-driven and proactive in pursuing leads and exceeding performance targets.
• Confident, personable, and adaptable, with the ability to collaborate effectively across departments.

Qualifications: BS in Supply Chain Management with 5 years of Experience

• Previous experience in customer service and administration.
• Outbound sales experience.
• Able to manage administrative functions such as order entry, quotation preparation, and client documentation.
• Ability to maintain CRM databases with accurate records of interactions, updates, and customer feedback.
• Familiar with customer service protocols and best practices for handling inquiries and complaints.
• Highly organized with strong multitasking abilities and attention to administrative accuracy.
• Be proactive, able to use initiative, and sales-driven.
• Able to work in a fast-paced environment.
• Exceptional customer service with a professional telephone manner.
• Good IT skills, including MS Office and CRM systems.

Qualifications: BA in Hospitality Management with 1 year of Experience

• Previous experience working within a customer service function and being customer-focused at all times.
• Knowledge and experience of dealing with end users, builders, and contractors.
• Knowledge of the Industrial Door industry.
• Experience in providing quotations, processing orders, and ensuring timely communication throughout the project cycle within the industrial door sector.
• Experience managing multiple systems and platforms simultaneously to track project updates, documentation, and service requests.
• Ability to resolve customer issues quickly and effectively by identifying practical solutions that balance technical feasibility and client satisfaction.
• Knowledge of CRM and ERP systems used for order tracking, project monitoring, and customer history management.
• Awareness of compliance and safety considerations in construction-related product sales.
• Able to prioritize workload and apply flexibility.
• Must have attention to detail, listening to customers’ needs, and taking initiative to be a practical problem solver, and have the desire to overcome daily challenges.
• Excellent IT skills to manage the systems and have the ability to switch between multiple systems swiftly and efficiently.

Qualifications: BA in Retail Management with 4 years of Experience