INTERNAL SALES COORDINATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 08, 2025 - The Internal Sales Coordinator has experience in key account management, sales forecasting, and CRM analytics to support business development and customer retention. This role requires strong analytical skills to assess sales performance, identify cross-selling opportunities, and assist in setting annual budgets and sales plans for key accounts. The Coordinator also needs excellent communication, organization, and IT proficiency to manage client relationships effectively and achieve revenue targets.

Essential Hard and Soft Skills for a Standout Internal Sales Coordinator Resume
  • Quotation Preparation
  • Order Processing
  • CRM Management
  • Market Research
  • Data Reporting
  • Logistics Coordination
  • Product Knowledge
  • Report Generation
  • Lead Generation
  • Sales Strategy
  • Customer Communication
  • Account Management
  • Issue Resolution
  • Team Collaboration
  • Client Relationship
  • Negotiation
  • Customer Service
  • Process Improvement
  • Follow-Up
  • Business Development

Summary of Internal Sales Coordinator Knowledge and Qualifications on Resume

1. BA in Business Administration with 3 years of Experience

  • Previous experience working within customer service or as part of an internal sales team.
  • A background in manufacturing.
  • Experience supporting product lifecycle management by coordinating between production, quality assurance, and the sales team to meet delivery targets.
  • Can process customer quotations, sales confirmations, and returns efficiently to maintain client satisfaction.
  • Ability to collaborate with the finance department to reconcile invoices and ensure accurate billing documentation.
  • Ability to assist in maintaining customer master data, pricing lists, and product catalog updates within ERP systems.
  • Understanding of key account management and after-sales support procedures.
  • Awareness of cost estimation, margin calculation, and pricing strategy fundamentals.
  • Proficient with Microsoft packages (including Word and Excel).
  • Strong organizational and time management skills and empathetic communication style.
  • An analytical mindset and initiative-driven approach.

2. BS in Marketing with 5 years of Experience

  • Prior customer service/internal account management experience and a passion for relationship building.
  • Experience within an Order Management environment.
  • Understanding of financial processes, both AR and AP.
  • A medium-level competency in MS Office.
  • Prior experience working with SAP.
  • Experience in coordinating daily order-to-cash operations, ensuring seamless communication between sales, finance, and logistics teams.
  • Able to support customer accounts by monitoring open orders, resolving discrepancies, and maintaining service-level agreements.
  • Can create and maintain internal reports to support management in forecasting revenue and identifying trends.
  • Knowledge of ERP system functionalities and integration between sales, finance, and inventory modules.
  • Relationship-driven mindset with a focus on building long-term customer trust and satisfaction.
  • Strong analytical skills for identifying process inefficiencies and suggesting improvements.
  • High degree of accountability and ownership in managing customer accounts.

3. BS in Economics with 4 years of Experience

  • Understanding of end-to-end sales operations and order management workflows.
  • Ability to communicate in English at an average to business level.
  • Basic understanding of export documentation and trade compliance requirements.
  • Experience in coordinating order-to-cash processes, ensuring timely delivery and accurate invoicing for domestic and international clients.
  • Able to support sales teams by preparing quotations, processing orders, and maintaining customer records in ERP and CRM systems.
  • Ability to assist in forecasting sales volumes and monitoring inventory levels to prevent shortages or overstock situations.
  • Experience working with logistics and supply chain departments to align production schedules with client delivery expectations.
  • Experience with SAP-CRM and SAP S/4 HANA.
  • Good knowledge of relevant practices and systems in OneOffice.
  • Ability to support key business initiatives.
  • Strong attention to detail and ability to manage multiple priorities under tight deadlines.
  • Collaborative mindset with a proactive approach to problem-solving.

4. BA in Management with 1 year of Experience

  • Experience within a customer-facing environment, such as retail or a contact center.
  • Experience in managing customer inquiries, quotations, and order processing to ensure timely and accurate service delivery.
  • Able to liaise with logistics teams to coordinate shipments, monitor order status, and resolve delivery issues efficiently.
  • Can support in preparing sales forecasts and analyzing customer purchasing patterns.
  • Strong understanding of sales administration workflows and documentation control.
  • Familiarity with customer relationship management principles and internal communication protocols.
  • Basic understanding of sales reporting metrics, order accuracy, and service-level performance tracking.
  • Excellent verbal and written communication skills, with great attention to detail.
  • Ability to work independently, as well as in a team, and demonstrate initiative.
  • Proficient user of Microsoft Excel, Word, and Outlook.

5. BA in Communications with 2 years of Experience

  • Experience working in direct/telemarketing.
  • Industry knowledge, preferably in freight forwarding, and global geographic knowledge.
  • Experience managing outbound and inbound sales calls to generate leads, follow up on quotations, and convert prospects into active clients.
  • Can support freight and logistics operations by coordinating shipment details, documentation, and client updates.
  • Ability to collaborate with international partners to ensure accurate routing, scheduling, and cost-effective freight solutions.
  • Excellent IT skills (Microsoft Office).
  • Able to prepare detailed customer proposals and rate quotations using internal pricing systems and Microsoft Excel.
  • Understanding of Incoterms, shipping documentation, and global transport modes (air, sea, and road).
  • Customer-focused with persuasive communication and negotiation skills to maintain internal and external relations.
  • High attention to accuracy in documentation, pricing, and customer correspondence.
  • Results-driven attitude with the ability to meet targets and maintain quality standards.

6. BS in Industrial Engineering with 3 years of Experience

  • Previous sales experience with the civil construction market or government projects.
  • Experience in managing tender submissions and quotation requests for clients within civil construction and public sector projects.
  • Can support project-based sales by coordinating documentation, compliance forms, and customer follow-ups.
  • Ability to assist in preparing cost breakdowns, material lists, and delivery schedules aligned with project timelines.
  • Familiarity with project management workflows and milestone tracking for civil construction contracts.
  • Self-motivated and work well unsupervised.
  • Ability to work well under pressure and the ability to manage multiple customers and priorities.
  • High levels of integrity and honesty with a commitment to exceptional levels of customer service and support
  • Excellent attention to detail, organizational, and interpersonal skills.
  • Ability to work in a team environment.
  • Experience in using Microsoft Windows-based computer programs.

7. BS in Supply Chain Management with 5 years of Experience

  • Understanding of key account management frameworks and business development cycles.
  • Familiarity with sales budgeting, revenue forecasting, and target tracking processes.
  • Experience in building customer loyalty and developing knowledge of their business activity, highlighting potential products to strengthen the portfolio.
  • Ability to assist in setting annual budgets and sales plans for designated accounts.
  • Can analyze sales performance trends and react accordingly to any lost and/or threatened business at designated accounts and in support of external Account Managers.
  • Experience in monitoring account profitability, identifying opportunities for cross-selling, and reducing customer churn.
  • Solid grasp of CRM analytics and KPI dashboards for sales performance evaluation.
  • Strategic mindset with the ability to identify growth opportunities and mitigate risks.
  • Self-motivated and determined with a confident telephone manner.
  • Ability to organize, plan, and execute sales strategies with attention to detail.
  • Highly proficient in IT, literate, and numerate.
Relevant Information
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