• Achieve required talk time targets by contacting relevant customers to convert on predetermined product goals.
• Engage customers confidently to promote the benefits of targeted products and secure sales.
• Record all call outcomes accurately each day and submit weekly summaries to the sales analyst.
• Support reporting processes by providing timely and detailed updates on conversions and new business revenue.
• Meet all productivity and performance KPIs as set by management and report progress promptly.
• Follow established product scripts and adhere to defined sales processes to achieve conversion targets.
• Proactively prospect for new customer accounts to expand the company’s client base.
• Demonstrate thorough product knowledge to effectively handle questions and objections.
• Maintain a professional and courteous telephone manner on every sales call.
• Work systematically to increase conversion rates while ensuring a high standard of service.
• Continuously seek opportunities to improve sales techniques and contribute to overall team performance.

Skills: Customer Engagement, Sales Conversion, Product Knowledge, Communication Skills, Prospecting, Data Recording & Reporting, KPI Achievement, Process Adherence

• Build and maintain a strong pipeline of qualified sales opportunities by generating new business through telephone calls, email outreach, and social media engagement.
• Use a combination of strategic tools and creative techniques to design targeted outreach campaigns that drive consistent lead generation.
• Research and identify potential prospects to ensure outreach is relevant, personalized, and aligned with company goals.
• Develop and nurture long-term relationships with key account holders to encourage loyalty and recurring business.
• Serve as the first point of contact for new business prospects, providing detailed information and determining suitable next steps for each lead.
• Collaborate with the wider sales and marketing teams to ensure a smooth transition of qualified leads through the sales funnel.
• Manage and update the company’s CRM system meticulously, ensuring all sales activities, communications, and opportunities are accurately recorded.
• Track lead progress and analyze performance metrics to optimize future outreach strategies.
• Maintain an organized and proactive approach to prospecting, ensuring a steady flow of new business opportunities.
• Communicate effectively with stakeholders across departments to ensure alignment in customer engagement efforts.

Skills: Lead Generation, Prospect Research, CRM Management, Strategic Outreach, Relationship Building, Cross-Functional Collaboration, Performance Analysis, Communication Skills

• Research and identify new business opportunities by analyzing emerging markets, growth areas, customer trends, partnerships, and innovative products or services.
• Explore new methods for reaching existing markets to strengthen brand presence and increase engagement.
• Assess customer needs through detailed conversations and propose tailored solutions that deliver measurable value.
• Maintain an in-depth understanding of the company’s products and services to ensure accurate recommendations.
• Introduce customers to innovative offerings across all divisions and educate them on their benefits and applications.
• Work proactively to meet and exceed sales targets and key performance indicators related to revenue, profitability, and data enrichment.
• Develop and maintain a healthy sales pipeline to ensure consistent business growth and opportunity flow.
• Gain a comprehensive knowledge of the assigned account base to provide personalized and strategic support.
• Offer bespoke pricing solutions to customers while ensuring commitments to agreed spend levels are upheld.
• Monitor and analyze competitor activity to identify potential risks and capitalize on new opportunities.
• Collaborate with internal teams to align sales efforts with broader business strategies.

Skills: Market Research, Business Development, Customer Needs Analysis, Product Knowledge, Strategic Sales Planning, Pipeline Management, Competitive Analysis, Cross-Functional Collaboration

• Work closely with IS (PH) to ensure that all initiatives and action plans for driving sales are achieved accordingly.
• Act as a role model in ensuring the company’s mission, vision, objectives, processes, and policies are strictly adhered to.
• Assist and facilitate training for new hires and conduct refresher training sessions.
• Serve as the point of contact and make level 1 decisions based on the authority matrix when the manager is unavailable.
• Pursue sales-generating opportunities from existing or new customer accounts through telesales and marketing efforts.
• Conduct daily and monthly sales activities in compliance with established standards and targets.
• Maintain accurate and up-to-date customer records.
• Conduct outbound cold calls to targeted accounts to promote RS products, sales, and marketing promotions, and other relevant activities to drive sales.
• Achieve daily and monthly sales targets by identifying new business opportunities within existing accounts.
• Maintain effective inter-departmental relationships and procedures to deliver exceptional customer service at all times.
• Create awareness of RS products and services by executing sales and marketing campaigns and roadshows.
• Gather competitive information from customer and market feedback and communicate insights to Sales Management.
• Interact, communicate, and participate effectively in team activities to achieve overall sales objectives.
• Ensure all reports are submitted accurately and on time.

Skills: Sales Leadership, Policy Compliance, Training & Development, Decision Making, Telesales & Marketing, Customer Relationship Management, Target Achievement, Competitive Intelligence

• Create and process sales orders as a BTO Participant in alignment with the sales forecast figures within scorecard timeframes on ConnectWise.
• Check data accuracy in ConnectWise orders and invoices to ensure completeness and correctness.
• Ensure sales targets are met and promptly report any deviations.
• Expedite rush order requests and modify sales orders and shipping data.
• Acknowledge customer orders received via email and process them accordingly.
• Monitor and manage incoming emails efficiently.
• Follow up with customers to ensure satisfaction with products or installations and send out Customer Satisfaction Surveys.
• Source, negotiate, and purchase materials from both UK and overseas vendors.
• Compare and evaluate vendor offers to determine the best value and compliance.
• Evaluate vendor quotations to ensure alignment with the technical and commercial specifications required for each project.
• Negotiate extended credit terms and favorable costs with vendors to optimize purchasing efficiency.

Skills: Order Management, Data Accuracy, Sales Tracking, Customer Service, Email Handling, Vendor Negotiation, Procurement, Performance Reporting

• Develop effective strategies to grow business from existing customers, acquire new clients, and re-engage dormant accounts through proactive communication and relationship building.
• Collaborate with manufacturers to negotiate the most favorable terms possible when preparing quotations for large-scale projects.
• Oversee projects from initial quotation through to completion and beyond, ensuring customer satisfaction at every stage.
• Respond promptly and professionally to all customer queries, resolving issues efficiently to maintain strong relationships.
• Maintain and expand the customer base by promoting the company’s comprehensive range of products and solutions.
• Deliver exceptional customer service that exceeds expectations and encourages repeat business.
• Build long-term relationships based on trust, reliability, and consistent communication.
• Work closely with internal teams to ensure smooth coordination of sales, logistics, and product availability.
• Monitor market trends and competitor activity to identify new sales opportunities and emerging demands.
• Provide tailored product recommendations to meet specific customer needs and maximize profitability.
• Serve customers directly on the trade counter, offering knowledgeable advice and efficient service to support day-to-day sales operations.

Skills: Business Development, Client Acquisition, Project Management, Customer Support, Product Promotion, Relationship Building, Market Analysis, Team Collaboration

• Proactively seek new business within the specified product range by targeting a combination of existing and prospective customers through both inbound and outbound calls.
• Take ownership and manage a designated group of customers with assigned financial and activity-based objectives.
• Achieve team and individual sales targets set each month by Sales Management within agreed timeframes.
• Maximize sales gross profit by continuously expanding orders and upselling on all incoming and outgoing calls.
• Provide all received orders to the commercial administrator daily and on time to ensure accurate system entry.
• Liaise daily with operations and logistics teams, updating them on any large quantity orders placed but not forecasted.
• Handle customer data responsibly and ensure compliance with GDPR.
• Promote and maintain strong internal team relationships.
• Assist the Sales and Marketing Managers in engaging and inviting customers to attend events and seminars.
• Ensure customer complaints, issues, and queries are resolved successfully and appropriately, escalating to the Internal Sales Manager.
• Obtain appropriate approvals for price reductions that exceed assigned parameters.
• Keep the external sales team informed and aligned on developments related to their customer accounts.
• Ensure the internal sales team is updated on any developments within the customer range to maintain continuity in the absence or during cross-over activities.

Skills: Business Development, Account Management, Sales Target Achievement, Upselling, Order Coordination, Data Compliance, Team Collaboration, Customer Issue Resolution

• Pick up the phone confidently and make proactive cold calls to engage potential customers and generate new business opportunities.
• Manage a provided list of leads effectively by conducting initial outreach, following up consistently, and maintaining organized records of progress.
• Keep in regular communication with existing accounts to strengthen relationships and ensure ongoing satisfaction.
• Build new customer relationships over time through professionalism, persistence, and trust-based interactions.
• Deliver quick, efficient, and reliable service that encourages repeat business and long-term partnerships.
• Support senior sales team members by contributing creative ideas during strategy discussions and planning sessions.
• Ensure that all sales proposals are thoroughly investigated, accurately prepared, and properly processed from proposal to final payment.
• Collaborate with internal departments to facilitate smooth sales operations and clear communication.
• Adhere to all company policies and maintain compliance with relevant legislation and industry regulations.
• Monitor and document all sales activities to track performance and identify areas for improvement.

Skills: Cold Calling, Lead Management, Customer Retention, Relationship Building, Service Excellence, Sales Support, Process Coordination, Performance Tracking

• Handle incoming sales inquiries and orders efficiently through both telephone and email communication.
• Prepare detailed and accurate sales quotations while ensuring the timely processing of all orders.
• Manage designated customer accounts by maintaining strong relationships and providing consistent support.
• Identify and pursue new customers to expand the company’s sales reach and increase overall market share.
• Recognize additional business opportunities within the existing customer base to drive growth.
• Conduct proactive follow-up calls and emails to pursue quotations, convert leads, and engage cold or warm prospects.
• Carry out minor administrative duties such as emailing certificates, proofs of delivery, advice notes, and invoices.
• Ensure all customer documentation is accurate, complete, and processed in accordance with company procedures.
• Collaborate with colleagues and other departments to ensure smooth sales operations and excellent service delivery.
• Report regularly to the Sales Team Leader or Sales Manager on performance, progress, and key activities.
• Achieve sales targets while upholding high standards of professionalism and customer care.

Skills: Sales Inquiries, Quotation Preparation, Account Management, New Business Development, Opportunity Expansion, Follow-Up Communication, Administrative Support, Team Collaboration

• Consult with customers by phone to generate orders.
• Contact potential customers by phone to develop their sales opportunities.
• Respond to completed customer web forms and incoming emailed inquiries promptly and professionally.
• Follow up on leads by sending brochures, creating quotations, and conducting timely follow-ups.
• Serve as the first-level contact person for customers in all aspects of customer relationship management.
• Participate actively in telemarketing campaigns to drive sales growth.
• Ensure details of follow-ups and quotations are regularly communicated to the External Sales Team and accurately updated in the CRM system.
• Provide customers with technical product advice, IT assistance, training, and support both before and after the sale.
• Work closely with and provide support to the Sales Order Processing team, Product Manager, and External Sales Team.
• Handle customer complaints and problems effectively to ensure satisfaction and maintain strong relationships.

Skills: Customer Consultation, Lead Generation, Inquiry Management, Quotation Follow-Up, Customer Support, Telemarketing, CRM Updating, Technical Assistance

• Contribute directly to branch profitability by maintaining existing customer relationships and converting new sales opportunities.
• Handle incoming sales calls efficiently, providing professional support and product information to customers.
• Follow up on previous sales interactions to secure repeat business and ensure customer satisfaction.
• Process sales orders accurately on a busy trade counter and provide prompt service to walk-in customers.
• Engage daily with contractors, buyers, and various end users to understand their needs and recommend suitable solutions.
• Collaborate closely with external business development executives to strengthen existing accounts and identify new customers.
• Prepare detailed quotations and follow them through to completion, resolving any issues that arise along the way.
• Meet and exceed both individual and branch KPIs by maintaining a consistent and proactive sales approach.
• Manage inbound sales inquiries from both domestic and international customers in a timely and professional manner.
• Generate regular sales reports to analyze performance figures and identify trends or areas for improvement.
• Support the wider Account Management and Business Development teams with administrative and sales-related tasks.
• Proactively gather new business leads and distribute them internally to appropriate team members for follow-up.
• Create accurate and competitive quotations for Account Managers to issue to customers, ensuring all details align with company standards.

Skills: Customer Retention, Sales Support, Order Processing, Trade Counter Service, Client Engagement, Quotation Management, KPI Achievement, Lead Generation

• Previous experience in a similar customer service role.
• Experience managing customer accounts, tracking leads, and following up on potential business opportunities.
• Skilled in preparing and delivering professional product or service presentations to clients.
• Exposure to cross-functional collaboration with marketing, operations, or logistics teams to support sales efforts.
• Hands-on experience using CRM software to maintain and update customer data accurately.
• Proven record of meeting or exceeding sales targets through proactive client engagement.
• Great customer service, sales, and the ability to relate to different people.
• Highly adaptable, resilient, and tenacious with high levels of energy and drive.
• Ability to thrive in a dynamic and fast-paced environment.
• Good numerical skills.
• A strong team player who can also work on their own initiative, with an outgoing personality.

Qualifications: BA in Communications with 2 years of Experience

• Previous finance, insurance, or sales background.
• Experience working in lead generation.
• Demonstrated success in managing client portfolios and identifying upselling opportunities.
• Experience conducting market research to identify and pursue potential business prospects.
• Skilled in coordinating with marketing teams to support campaigns that drive qualified leads.
• Proven ability to manage the full sales cycle from initial inquiry to deal closure.
• Experience preparing detailed quotations, proposals, and follow-up communications for prospective clients.
• Understanding of customer segmentation, prospect targeting, and conversion strategies.
• A desire to build a career in sales.
• Ability to build and maintain new customer relationships.
• A confident and professional telephone manner.
• Resilient mindset with the ability to handle rejection positively and maintain motivation.

Qualifications: BS in Economics with 4 years of Experience

• Previous experience within a similar role with excellent telephone manner.
• Proven ability to process orders efficiently and ensure timely delivery coordination.
• Skilled in preparing and issuing quotes, invoices, and supporting documentation.
• Experience providing administrative support to sales managers or account executives.
• Understanding of order-to-cash processes and internal sales workflows.
• Familiar with data entry accuracy standards and document control procedures.
• Exceptional attention to detail to ensure data and documentation accuracy.
• Proactive approach to problem-solving and handling customer queries efficiently.
• Strong communication skills, both written and verbal.
• Strong organizational skills for prioritizing multiple administrative tasks.
• IT proficiency with programs such as Excel and Outlook.

Qualifications: BA in Business Administration with 1 year of Experience

• Previous experience within a similar role, preferably a sales background, such as Telesales.
• Proven background in business development.
• Experience in HVAC, Air conditioning, and Pumps.
• Relevant qualifications within sales, business, or the HVAC sector.
• Track record of supporting field sales teams through quote preparation, proposal follow-up, and client coordination.
• Experience managing inbound and outbound sales inquiries to maximize conversion opportunities.
• Knowledge of pricing structures, margin analysis, and cost estimation relevant to product-based sales.
• Proven ability to interpret technical specifications and match customer needs to suitable products or systems.
• Skilled in preparing tenders, managing order processing, and ensuring accurate documentation.
• Strong analytical and problem-solving skills.
• A good can-do attitude with a desire to succeed and progress within the career.
• Excellent communication skills with a good telephone manner and the ability to confidently speak with clients and customers via phone and email.

Qualifications: BS in Marketing with 5 years of Experience

• Telephone sales experience, preferably in the PAC area or the Healthcare Industry.
• Good commercial understanding.
• Excellent telephone manner and the ability to defuse and solve problems, create quality appointments, close sales, and create new business.
• Ability to deliver excellent customer service and account management.
• Target-driven with a proven track record of hitting Monthly, Quarterly, and Annual targets.
• Hands-on experience conducting client needs assessments and presenting tailored product or service solutions.
• Excellent communication skills and ability to work as part of a team.
• Able to work independently while collaborating in a team environment.
• Capable of working under pressure and meeting deadlines.
• Strong work ethic.
• Proficient in Microsoft Windows (Word and Excel).

Qualifications: BS in Operations Management with 3 years of Experience

• A proven track record in internal sales, preferably with experience in the Hire/Construction industry.
• Passionate about winning new business.
• Proven ability to generate repeat business through proactive account management and exceptional customer care.
• Experience in identifying, qualifying, and converting leads into long-term client relationships within the hire or construction sectors.
• Skilled in preparing competitive pricing proposals and negotiating terms that align with company profitability goals.
• Familiarity with CRM and ERP systems for tracking customer activity, hire agreements, and order histories.
• Understanding of forecasting demand trends and planning resources to meet seasonal or project-based needs.
• Strong commercial acumen for identifying opportunities that drive revenue growth.
• Excellent organizational skills and attention to detail.
• Ability to build great working relationships both internally and externally.
• Ability to work under pressure, prioritize, and solve problems.
• Excellent communication and negotiation skills.

Qualifications: BS in Industrial Engineering with 6 years of Experience

• Fantastic sales experience and the ability to build and maintain strong relationships with internal and external customers and stakeholders.
• Ability to deliver good quality customer service.
• Previous internal sales support experience and sales order processing experience.
• Experience in the construction industry or knowledge of construction products.
• Familiar with supply chain operations and inventory management practices.
• Proven ability to manage end-to-end quotation and tender submission processes for construction projects.
• Skilled in coordinating with logistics and procurement teams to track deliveries and resolve order issues.
• Demonstrated success in maintaining CRM databases and preparing accurate sales performance reports.
• Excellent organizational and multitasking skills with strong attention to detail and accuracy.
• Great communication skills and the ability to work on your own initiative.
• Adaptable team player who thrives in fast-paced, target-oriented sales environments.

Qualifications: BS in Supply Chain Management with 4 years of Experience

• Experience working in sales.
• Working knowledge of the product set.
• Must strive to achieve set targets.
• Basic understanding of the sales process.
• Effective communication skills and excellent telephone manner.
• Numerate with good attention to detail.
• Strong priority management and planning skills.
• Good relationship-building abilities.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Previous experience in IT systems for quotation, order entry, and CRM.
• Basic IT industry knowledge.

Qualifications: BA in Sales and Marketing with 1 year of Experience

• Previous sales experience.
• Proven ability to generate business whilst working to KPIs.
• Previous experience working with a large number of clients and high-volume accounts.
• Understanding of pricing strategy, margin protection, and negotiation techniques for maintaining profitability.
• Experience in dealing directly with customers, negotiating, managing expectations, pricing, and discounts.
• Experience collaborating with marketing teams to create targeted campaigns that drive inbound and outbound sales opportunities.
• Skilled in conducting client account reviews to identify upselling and cross-selling potential.
• Hands-on experience in preparing accurate quotations, processing orders, and ensuring timely client follow-up.
• Excellent time management and prioritization skills.
• Confident communicator with strong persuasive and influencing abilities in both verbal and written interactions.
• Results-driven mindset with resilience and persistence in achieving sales objectives.
• High attention to detail when managing client data, pricing accuracy, and contract documentation.

Qualifications: BA in Entrepreneurship with 5 years of Experience

• Experience in Sales, preferably a telesales B2B background.
• Strong understanding of consultative selling techniques and relationship-based sales approaches.
• Knowledge of key B2B sales principles, including prospecting, qualifying, and closing deals.
• Experience developing call scripts, objection-handling strategies, and follow-up plans to increase conversion rates.
• Proven ability to coordinate with sales managers to track leads and ensure timely pipeline progression.
• Skilled in maintaining accurate client records, activity logs, and communication updates within CRM systems.
• Experience conducting product demonstrations or virtual consultations to support sales closures.
• Good organization and time management skills to ensure deadlines are met.
• Strong attention to detail with good analytical and problem-solving skills.
• Motivated and enthusiastic.
• Strong phone manner, persuasive and bubbly personality.

Qualifications: BA in Public Relations with 2 years of Experience

• Previous experience within a similar role in an international company, ideally in the solar energy sector.
• Understanding of solar energy systems, components, and industry-specific sales processes.
• Deep knowledge of international trade procedures, including shipping documentation and Incoterms.
• Familiar with financial forecasting, pipeline management, and quarterly target planning.
• Awareness of sustainability trends, government incentives, and market drivers in the renewable energy sector.
• Experience using a CRM system (e.g., Salesforce), an ERP system (e.g., Oracle, SAP), and MS Excel.
• Experience in generating quotations, tracking orders, and managing logistics across global supply chains.
• Skilled in analyzing customer data and trends using CRM and ERP systems to identify new sales opportunities.
• Experience collaborating with technical and finance departments to ensure accurate pricing and contract terms.
• Demonstrated success supporting business growth in renewable or sustainable energy markets.
• Good attitude to work within a dynamic and multi-cultural team.
• Good negotiation and communication skills.
• Strong bias for customer satisfaction.
• Self-motivated and able to effectively manage time, especially during the quarter-end periods.

Qualifications: BA in International Business with 6 years of Experience