INTERNAL COMMUNICATIONS OFFICER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Oct 17, 2025 - The Internal Communications Officer has experience in communications or marketing, using a range of internal channels such as intranets, newsletters, and digital platforms to engage employees and enhance organizational culture. This role requires proficiency with tools like SharePoint, MailChimp, and Adobe Creative Suite, along with strong storytelling, design, and stakeholder engagement skills to deliver timely, creative, and effective communications. The Officer also needs strong analytical, interpersonal, and strategic thinking abilities to evaluate communication success, build trust across teams, and adapt to shifting priorities in a dynamic environment.

Essential Hard and Soft Skills for a Standout Internal Communications Officer Resume
  • Content Creation
  • Channel Management
  • Message Development
  • Project Management
  • Strategic Planning
  • Intranet Administration
  • Content Editing
  • Campaign Development
  • Digital Communication
  • Brand Management
  • Collaboration
  • Employee Engagement
  • Event Coordination
  • Active Listening
  • Relationship Building
  • Storytelling
  • Strategic Alignment
  • Trust Building
  • Inclusivity Promotion
  • Cross-Department Collaboration

Summary of Internal Communications Officer Knowledge and Qualifications on Resume

1. BS in Business Administration with 6 years of Experience

  • Proven experience in internal and stakeholder communications with strong evaluation and measurement skills.
  • Demonstrated ability to design, deliver, and assess integrated campaigns across media, marketing, digital, and internal channels.
  • Skilled in developing effective communication strategies that support organizational goals and change initiatives.
  • Experience in engaging staff and fostering alignment through clear, targeted messaging.
  • Proficient in managing diverse communication tools and channels to enhance reach and consistency.
  • Adept at using data and feedback to measure impact and improve communication outcomes.
  • Awareness of analytics tools (e.g., Power BI, Google Analytics, survey dashboards) for evaluating communication effectiveness.
  • Innovative in adopting new methods and technologies to boost engagement.
  • Strong collaboration and relationship-building skills across all levels of the organization.
  • Excellent written and verbal communication skills with strategic awareness.
  • Strategic mindset with the ability to anticipate communication challenges and opportunities.

2. BA in Journalism with 4 years of Experience

  • Experience collaborating with stakeholders at all levels, with the confidence to challenge and influence effectively.
  • Skilled in developing and executing operational communication plans that align with organizational priorities.
  • Demonstrated copywriting expertise with attention to tone, clarity, and engagement.
  • Experience in using content management systems and uploading materials to digital and online platforms.
  • Knowledgeable about internal communication principles, methodologies, and their organizational value.
  • Experience managing feedback channels such as pulse surveys or focus groups to evaluate communication effectiveness.
  • Familiarity with metrics and analytics tools to measure communication reach and engagement.
  • Strong communicator with an inquisitive and solutions-focused mindset.
  • Highly organized and capable of managing multiple projects and deadlines simultaneously.
  • Adaptable and comfortable working in fast-paced environments with shifting priorities.
  • Committed to fostering transparent, consistent, and engaging communication across all levels.

3. BA in Public Relations with 5 years of Experience

  • Experience in public relations, public information, internal communications, or human resources with a communications emphasis.
  • Experience creating employee-focused messages in a large organization.
  • Experience developing engaging visual material for use on websites, newsletters, and printed collateral.
  • Experience developing multimedia content using Adobe Creative Cloud.
  • Experience in publishing via a content management system and an email marketing platform.
  • Strong understanding of HR operations and communications.
  • Experience working in the public sector.
  • Knowledge of compliance and ethical standards in organizational communication.
  • Understanding of the employee lifecycle and how communication supports recruitment, onboarding, and retention.
  • Good Spanish language skills (both written and spoken) at an in-depth level, and familiarity with the various socio-dialects of the language.
  • Creative problem solver with the ability to find innovative approaches to message delivery.
  • Persuasive and confident when presenting communication strategies to senior leadership.

4. BA in Media and Cultural Studies with 2 years of Experience

  • Experience in a similar role or a background in journalism or marketing.
  • Experience using creative/design packages for photos, videos, and literature (Photoshop, Adobe Premiere Pro, Canva Pro, or similar).
  • Experience coordinating end-to-end delivery of internal events such as town halls, leadership updates, and employee engagement activities.
  • Ability to design and maintain editorial calendars to manage the timely rollout of strategic communication campaigns.
  • Strong understanding of visual storytelling principles and brand alignment in internal communication materials.
  • Outstanding writing skills with the ability to condense complex messages into simple communications.
  • Excellent interpersonal skills, with the ability to build effective relationships with colleagues at all levels within the company (including Leadership Team).
  • Strong copywriting and proofreading skills.
  • Ability to meet deadlines and prioritize workload.
  • Eager to learn, with the ability to use initiative and be proactive.
  • Trustworthy with the ability to handle confidential information.

5. BA in Communication Studies with 7 years of Experience

  • Proven experience in delivering communications that support business objectives, including both strategic planning and hands-on execution.
  • Experience in providing effective communication support and advice while building strong relationships with colleagues and stakeholders.
  • Experience managing and creating content for intranets or websites, with the ability to quickly learn new systems.
  • Understanding of digital engagement analytics and KPIs for assessing communication effectiveness.
  • Knowledge of brand tone governance and message consistency across multiple internal platforms.
  • Awareness of behavioral science techniques that enhance message impact and audience connection.
  • Exceptional written communication skills with the ability to craft clear, targeted messages for diverse audiences and channels.
  • Adept at adjusting tone and style to ensure relevance and engagement across multiple platforms.
  • Comfortable working in complex, fast-changing, and sensitive environments while managing shifting priorities.
  • Collaborative team player with a proactive attitude and readiness to assist if called for.
  • Skilled in embedding evaluation and measurement into communication activities to drive improvement and demonstrate value.
  • Focused on delivering communications that are impactful, aligned with objectives, and continuously refined through feedback.

6. BA in Digital Media Communication with 3 years of Experience

  • Experience in a communications or marketing role.
  • Knowledge and understanding of a variety of internal communication channels and techniques.
  • Experience engaging key stakeholders to develop and deliver internal communications to support staff engagement.
  • Experience in producing engaging written communications to deadline.
  • Experience in creating graphics and video content.
  • Ability to use content management systems such as SharePoint, email marketing tools such as MailChimp, and creative design software such as Adobe Creative Suite.
  • In-depth understanding of storytelling and narrative development to foster connection and engagement.
  • Awareness of digital employee experience trends, including intranet design, hybrid communication, and collaboration tools.
  • Knowledge of measurement frameworks, such as KPIs and analytics, to evaluate communication success.
  • Strong interpersonal skills to build rapport and trust across all levels of the organization.
  • Strategic thinking with the ability to translate complex ideas into simple, engaging narratives.
  • Adaptability and flexibility when managing competing deadlines and shifting priorities.
Relevant Information
Internal Communications Specialist Skills, Experience, and Job Requirements
Internal Communications Executive Skills, Experience, and Job Requirements