Published: Oct 17, 2025 - The Internal Communications Officer develops, delivers, and maintains engaging content across internal communication channels, ensuring information is accurate, creative, and aligned with brand standards. This role involves producing newsletters, blogs, videos, and artwork, managing content calendars and dashboards, and supporting the planning and execution of internal campaigns and events. The Officer also collaborates with sites to share colleague stories, tracks communication performance, and oversees administrative functions such as inbox management, permissions, and asset compliance.

Tips for Internal Communications Officer Skills and Responsibilities on a Resume
1. Internal Communications Officer, BrightPath Logistics Ltd, Albany, NY
Job Summary:
- Deliver local internal communication activities that align with operational goals and broader communication objectives.
- Utilize the most effective channels to deliver timely and contextually relevant messages to employees.
- Develop, validate, and share company messages that reinforce key priorities and organizational values.
- Manage and maintain local communication platforms, including article publication, proofreading, and content creation.
- Coordinate and oversee internal TV programming, digital displays, and company-wide poster campaigns.
- Actively represent and contribute to the local internal communications team at the site to identify communication opportunities.
- Ensure all local communications align with corporate communication strategies and reflect the wider organizational context.
- Collaborate with the events team to support the planning and delivery of leadership and site-wide events.
- Promote consistency, clarity, and engagement across all internal communication materials and channels.
Skills on Resume:
- Content Creation (Hard Skills)
- Internal Communication (Soft Skills)
- Channel Management (Hard Skills)
- Message Development (Hard Skills)
- Collaboration (Soft Skills)
- Event Coordination (Soft Skills)
- Strategic Alignment (Soft Skills)
- Proofreading (Hard Skills)
2. Internal Communications Officer, Lifeways Support Services, Dayton, OH
Job Summary:
- Lead internal engagement initiatives that keep colleagues informed about organizational developments and key priorities.
- Encourage open discussion and collaboration by fostering two-way communication across all teams.
- Promote Lifeways as an inclusive organization that values employee input and transparency.
- Listen actively to colleague feedback and use insights to shape future communication strategies.
- Tailor internal messages to meet colleagues’ needs, delivering the right information at the right time.
- Adopt a "colleagues first" mindset to ensure communication is supportive, accessible, and people-focused.
- Develop engaging content that reinforces organizational values and promotes a sense of community.
- Build trust and connection through consistent, clear, and meaningful communication across all channels.
Skills on Resume:
- Employee Engagement (Soft Skills)
- Two-Way Communication (Soft Skills)
- Inclusivity Promotion (Soft Skills)
- Active Listening (Soft Skills)
- Message Tailoring (Hard Skills)
- People-Focused Mindset (Soft Skills)
- Content Development (Hard Skills)
- Trust Building (Soft Skills)
3. Internal Communications Officer, Everline Group Holdings, Charlotte, NC
Job Summary:
- Deliver routine communication projects and campaigns while supporting the rollout of large-scale internal communication initiatives.
- Respond to day-to-day communication requests from client departments and manage the Group’s photo library efficiently.
- Coordinate and support the planning and delivery of internal staff events, including cascades, briefings, and social activities.
- Implement diverse marketing tools and channels such as publications, direct mail, email, SMS, advertising, campaigns, film, and social media.
- Manage the design, production, and distribution of internal marketing materials and branded merchandise.
- Provide creative design support by producing visually engaging content, documents, and multimedia assets for internal use.
- Ensure all communications are clear, consistent, and aligned with the organization’s tone and brand identity.
- Evaluate the effectiveness of campaigns and events to drive continuous improvement in communication practices.
- Collaborate with colleagues across teams to ensure high-quality and timely delivery of all communication projects.
Skills on Resume:
- Project Management (Hard Skills)
- Client Support (Soft Skills)
- Event Coordination (Soft Skills)
- Marketing Implementation (Hard Skills)
- Brand Management (Hard Skills)
- Creative Design (Hard Skills)
- Campaign Evaluation (Hard Skills)
- Team Collaboration (Soft Skills)
4. Internal Communications Officer, Marview Technologies Inc, Plano, TX
Job Summary:
- Provide flexible support to the Internal Communications team to help achieve departmental goals and project deliverables.
- Assist in delivering strategic initiatives and major organizational change communications projects.
- Conduct research, manage ad-hoc initiatives, and respond to queries from the Internal Communications mailbox.
- Support the management of the intranet homepage by drafting, sourcing, and uploading relevant internal news content.
- Select and edit digital imagery, proofread articles, and ensure all intranet materials meet quality and branding standards.
- Contribute to the creation and distribution of key internal newsletters by writing content, sourcing materials, and proofreading articles.
- Collaborate with Internal Communications Advisors to maintain engaging and up-to-date internal communication channels.
- Generate and analyze readership statistics to assess the performance of internal communication outputs.
- Assist in the planning and execution of internal communication campaigns across multiple platforms.
- Ensure all communications are consistent, accessible, and aligned with the organization’s strategic messaging and tone.
Skills on Resume:
- Team Support (Soft Skills)
- Strategic Communication (Hard Skills)
- Research Management (Hard Skills)
- Intranet Administration (Hard Skills)
- Content Editing (Hard Skills)
- Newsletter Development (Hard Skills)
- Cross-Team Collaboration (Soft Skills)
- Data Analysis (Hard Skills)
5. Internal Communications Officer, Unity Care Trust, Tacoma, WA
Job Summary:
- Develop and deliver engaging internal communications that keep employees informed, connected, and aligned with organizational goals.
- Encourage staff to share success stories, achievements, and best practices across various internal platforms.
- Collaborate with leaders driving transformation and improvement to craft clear, creative, and impactful messages.
- Design and implement dynamic internal communication campaigns that inspire engagement and support key priorities.
- Contribute to external communications by showcasing the organization’s community impact and achievements.
- Take ownership of a specific communications portfolio, with a strong focus on diversity and inclusion initiatives.
- Highlight and celebrate the essential contributions employees make to creating a positive workplace and community environment.
- Use storytelling and innovative communication methods to strengthen internal culture and employee connection.
- Promote inclusivity, transparency, and organizational pride through meaningful and well-crafted communications.
- Continuously evaluate and refine internal communication approaches to ensure they reflect the organization’s values and vision.
Skills on Resume:
- Internal Communication (Hard Skills)
- Employee Engagement (Soft Skills)
- Leadership Collaboration (Soft Skills)
- Campaign Design (Hard Skills)
- External Promotion (Hard Skills)
- Diversity Focus (Soft Skills)
- Recognition Culture (Soft Skills)
- Storytelling (Soft Skills)
6. Internal Communications Officer, Hearthstone Retail Cooperative, Denver, CO
Job Summary:
- Support employee engagement by delivering internal communications that reflect the organization’s vision, strategy, and core values.
- Maintain and improve internal communication systems to enhance staff awareness, motivation, and participation.
- Write and edit engaging articles and internal updates to keep employees informed about key initiatives and achievements.
- Manage templates, tools, and communication resources to ensure a consistent and professional standard across all channels.
- Assist in implementing internal campaigns, design projects, and staff recognition initiatives that promote a positive workplace culture.
- Collaborate with departments to ensure messages are timely, relevant, and aligned with organizational priorities.
- Provide managers with guidance on effective communication strategies that encourage engagement and teamwork.
- Handle sensitive and confidential information with integrity and professionalism.
- Contribute to fostering a transparent and inclusive communication culture that supports organizational success and employee connection.
Skills on Resume:
- Employee Engagement (Soft Skills)
- System Management (Hard Skills)
- Content Writing (Hard Skills)
- Resource Management (Hard Skills)
- Campaign Implementation (Hard Skills)
- Cross-Department Collaboration (Soft Skills)
- Manager Support (Soft Skills)
- Confidentiality (Soft Skills)
7. Internal Communications Officer, GMC Solutions Network, Tulsa, OK
Job Summary:
- Develop and deliver internal communication campaigns that keep all staff informed and engaged across the organization.
- Produce and maintain high-quality intranet content to ensure timely updates and alignment with organizational values.
- Support the planning and execution of internal events that strengthen collaboration and staff engagement.
- Work closely with colleagues across the GMC to provide expert internal communications advice and support.
- Write, edit, and publish internal news articles that communicate key developments effectively.
- Build strong relationships across departments to identify opportunities for innovative and impactful communication.
- Ensure all content is accurate, relevant, and consistent with the organization’s tone of voice and brand standards.
- Advise teams on developing and implementing effective internal engagement strategies and activities.
- Create materials and messaging that promote inclusivity, motivation, and organizational alignment.
- Contribute to fostering a transparent and connected workplace culture through clear and engaging communication.
Skills on Resume:
- Campaign Development (Hard Skills)
- Intranet Management (Hard Skills)
- Event Support (Soft Skills)
- Advisory Communication (Soft Skills)
- Content Creation (Hard Skills)
- Relationship Building (Soft Skills)
- Brand Consistency (Hard Skills)
- Engagement Strategy (Soft Skills)
8. HR Internal Communications Officer, Bluegate Human Resources Ltd, Richmond, VA
Job Summary:
- Develop a comprehensive content calendar to organize and manage HR internal communications and related projects.
- Plan, create, and prepare engaging materials and content for all HR messages directed to employees.
- Identify and promote human interest stories that reflect and strengthen the organization’s values and workplace culture.
- Manage internal communication channels to effectively reach both fleet and non-fleet employees.
- Explore and develop new communication platforms to increase engagement and improve message reach.
- Collaborate with the Recruitment team to design and implement communication strategies that enhance job application rates.
- Partner with Employee Relations and Employee Engagement teams to plan and execute HR events and activities.
- Champion employer branding initiatives to strengthen the organization’s reputation as an attractive workplace.
- Monitor, track, and evaluate the performance and effectiveness of communication strategies and campaigns.
- Stay informed about the latest trends and best practices within the Human Resources and internal communications fields.
Skills on Resume:
- Content Planning (Hard Skills)
- Material Development (Hard Skills)
- Storytelling (Soft Skills)
- Channel Management (Hard Skills)
- Platform Innovation (Hard Skills)
- Recruitment Collaboration (Soft Skills)
- Event Coordination (Soft Skills)
- Employer Branding (Hard Skills)
9. Internal Communications Officer, Summerview Health Partners, Madison, WI
Job Summary:
- Ensure all staff have access to timely and transparent internal communications that keep them informed, connected, and engaged.
- Deliver updates through diverse channels such as team meetings, manager briefings, one-to-one sessions, emails, and intranet posts.
- Plan, write, and edit engaging content for various internal platforms, including newsletters, internal social media, and all-staff bulletins.
- Manage the production and distribution of staff newsletters by writing articles, sourcing visuals, and designing layouts.
- Collaborate with departments to effectively communicate new programs, initiatives, and events to drive awareness and participation.
- Work closely with HR to promote key campaigns and share messages that reinforce corporate objectives and staff development.
- Support the creation of presentations and digital materials that enhance internal communication efforts.
- Ensure all communications are clear, consistent, and aligned with organizational tone and values.
- Foster a culture of openness by enabling staff to share information, celebrate success, and raise concerns through appropriate channels.
Skills on Resume:
- Information Accessibility (Soft Skills)
- Multi-Channel Delivery (Hard Skills)
- Content Creation (Hard Skills)
- Newsletter Management (Hard Skills)
- Cross-Department Collaboration (Soft Skills)
- HR Partnership (Soft Skills)
- Digital Material Design (Hard Skills)
- Openness Promotion (Soft Skills)
10. Internal Communications and Engagement Officer, Insightwell Foundation, Sacramento, CA
Job Summary:
- Ensure all internal communications are compliant, consistent, and reflective of the organization’s brand and values.
- Strengthen the internal brand to enhance the organization’s reputation with stakeholders, service users, and staff.
- Develop and implement a comprehensive staff engagement program, including training on new digital and organizational initiatives.
- Design strategies to reach and engage ‘hard-to-reach’ employee groups across all levels of the organization.
- Collaborate with the Digital Communications Manager to project manage the rollout and ongoing engagement of the intranet.
- Manage and deliver compelling intranet content, ensuring regular updates and strong user interaction.
- Oversee the writing, editing, and publication of internal materials such as newsletters, intranet articles, and staff updates.
- Adopt a multimedia communication approach using photos, videos, audio, posters, and workshops to maximize engagement.
- Work with the Head of Communications to develop an internal communications and social media policy and present it to the Executive Board within six months.
- Monitor and evaluate the impact of internal communications through analytics, surveys, and feedback to continuously refine strategies.
Skills on Resume:
- Brand Compliance (Hard Skills)
- Reputation Management (Soft Skills)
- Staff Engagement (Soft Skills)
- Inclusive Communication (Soft Skills)
- Project Management (Hard Skills)
- Intranet Administration (Hard Skills)
- Content Development (Hard Skills)
- Multimedia Communication (Hard Skills)
11. Internal Communications Officer, Everbright Manufacturing Corp, Kansas City, MO
Job Summary:
- Work collaboratively with the Internal Communications Manager to deliver a comprehensive internal communications program.
- Engage proactively with colleagues across the organization to stay informed about key developments and initiatives.
- Create and distribute timely and relevant internal communications that keep staff well-informed and connected.
- Support the planning and execution of internal activities, campaigns, and events that foster engagement and inclusion.
- Develop targeted internal communication plans that align with organizational objectives and priorities.
- Identify the most effective channels, tools, and messaging strategies to maximize reach and audience engagement.
- Monitor and evaluate the success of communication activities to inform future improvements.
- Promote a cohesive internal communications approach that strengthens organizational culture and employee connection.
Skills on Resume:
- Collaboration (Soft Skills)
- Proactive Engagement (Soft Skills)
- Content Distribution (Hard Skills)
- Event Support (Soft Skills)
- Strategic Planning (Hard Skills)
- Channel Optimization (Hard Skills)
- Performance Evaluation (Hard Skills)
- Cultural Promotion (Soft Skills)
12. Internal Communications Officer, Oakford Housing Trust, Cleveland, OH
Job Summary:
- Write clear and engaging copy for a variety of internal communication channels, including newsletters, intranet updates, emails, and briefing reports.
- Ensure all messaging is consistent, accurate, and aligned with organizational tone and values.
- Utilize key internal communications tools, such as the intranet, newsletters, and staff publications, to deliver impactful projects and messages.
- Build strong relationships with colleagues across departments to ensure effective communication of priorities and initiatives.
- Develop creative approaches to reach and engage frontline staff who may have limited online access.
- Provide advice and guidance on best practices in internal communication to improve message delivery and employee engagement.
- Support campaigns that encourage staff participation in fundraising and wider organizational initiatives.
- Gather and evaluate feedback to assess the effectiveness of communication activities.
- Apply lessons learned to continuously improve future internal communications strategies and outputs.
Skills on Resume:
- Copywriting (Hard Skills)
- Message Consistency (Hard Skills)
- Tool Utilization (Hard Skills)
- Relationship Building (Soft Skills)
- Creative Outreach (Soft Skills)
- Advisory Communication (Soft Skills)
- Campaign Support (Soft Skills)
- Feedback Analysis (Hard Skills)
13. Internal Communications and Engagement Officer, Rivercrest Energy Ltd, Phoenix, AZ
Job Summary:
- Manage internal communications across multiple channels, including the intranet, Weekly Huddle, digital screens, notices, and Yammer, to keep staff and partners informed and engaged.
- Provide strategic advice on communication campaigns, intranet optimization, and effective digital content delivery.
- Work collaboratively with internal stakeholders to produce engaging and high-quality content for newsletters, the intranet, and Yammer.
- Develop and implement communication initiatives that ensure employees receive clear, timely, and relevant updates.
- Ensure all materials meet accessibility requirements and comply with brand, tone, and style guidelines.
- Support the creation, editing, and publishing of intranet content in line with the organization’s Communications and Engagement Strategy.
- Apply the Web Content Accessibility Guidelines (WCAG) 2.1 to ensure all content meets at least AA-level accessibility standards.
- Monitor and manage shared inboxes, ensuring inquiries and communication requests are handled promptly and appropriately.
- Analyze engagement data and feedback to refine communication strategies and enhance audience reach.
- Promote a transparent, inclusive, and collaborative communication culture that supports organizational excellence and employee connection.
Skills on Resume:
- Channel Management (Hard Skills)
- Strategic Advisory (Soft Skills)
- Content Production (Hard Skills)
- Communication Implementation (Hard Skills)
- Accessibility Compliance (Hard Skills)
- Intranet Publishing (Hard Skills)
- Data Analysis (Hard Skills)
- Cultural Promotion (Soft Skills)
14. Internal Communications Officer, Aspira UK Operations, Boston, MA
Job Summary:
- Curate and implement the Internal Communications Strategy and Operating Model, establishing clear objectives, channels, measurement methods, and feedback mechanisms.
- Engage employees across all locations to encourage active participation in internal communications and cultural initiatives.
- Be present on-site at the UK office for part of the working week to engage with teams, understand organizational culture, and lead weekly company meetings.
- Ensure that all internal communications align with overall business goals, priorities, and strategic direction.
- Collaborate with departments to plan and deliver communications, support internal events, and guide messaging, tone, and best practices.
- Coordinate with stakeholders to ensure content is shared through the most effective channels and supported by appropriate measurement frameworks.
- Work cross-functionally to maintain a consistent strategic narrative that helps employees understand how company goals relate to their roles.
- Develop and nurture strong relationships with stakeholders to build trust, promote collaboration, and strengthen internal engagement.
- Support the rollout and integration of the new SharePoint intranet to enhance information accessibility and connectivity.
- Design and deliver clear, engaging visual content, including intranet updates and video materials, to help employees navigate and connect with the organization’s expertise.
Skills on Resume:
- Strategic Planning (Hard Skills)
- Employee Engagement (Soft Skills)
- On-Site Leadership (Soft Skills)
- Business Alignment (Hard Skills)
- Cross-Department Collaboration (Soft Skills)
- Stakeholder Coordination (Soft Skills)
- Narrative Development (Hard Skills)
- Relationship Building (Soft Skills)
15. Internal Communications Officer, Helix Dynamics Group, Indianapolis, IN
Job Summary:
- Support the Internal Communications Manager in executing the day-to-day delivery of the internal communications plan through digital platforms such as newsletters, emails, and internal applications.
- Develop a strong understanding of communication needs across departments and contribute to enhancing internal channels to better engage employees.
- Liaise with teams throughout the organization to gather insights, share updates, and maintain consistent communication flow.
- Create engaging collateral, materials, and content for a variety of internal communication platforms.
- Plan, coordinate, and produce the weekly company e-newsletter, including editorial scheduling, copy editing, and layout design.
- Evaluate the impact of communication initiatives and use feedback to drive continuous improvement.
- Support the preparation, distribution, and analysis of employee engagement surveys, communicating key findings across the business.
- Assist with organizing and facilitating monthly feedback sessions to promote open dialogue and employee participation.
- Provide advice and guidance to colleagues and stakeholders on communication best practices, ensuring messages are clear, engaging, and measurable.
- Maintain and regularly update the internal communications database for accuracy and accessibility.
- Help plan and deliver internal events such as business meetings, conferences, leadership sessions, and communication roadshows to strengthen company culture and connection.
Skills on Resume:
- Digital Communication (Hard Skills)
- Channel Enhancement (Hard Skills)
- Information Sharing (Soft Skills)
- Content Creation (Hard Skills)
- Newsletter Management (Hard Skills)
- Impact Evaluation (Hard Skills)
- Employee Feedback (Soft Skills)
- Advisory Support (Soft Skills)
16. Internal Communications Officer, Crestline Media Group, Raleigh, NC
Job Summary:
- Regularly update internal communication channels to ensure information is accurate, relevant, and engaging.
- Liaise with sites across the organization to identify and share inspiring colleague stories.
- Create and produce diverse content, including e-newsletters, blogs, articles, and videos.
- Design simple, ad hoc artwork in-house to support internal campaigns and initiatives.
- Film and edit video content to enhance storytelling and engagement across platforms.
- Proofread and edit all materials to maintain consistency, clarity, and brand alignment.
- Contribute creative ideas and fresh concepts for upcoming communication campaigns.
- Develop and manage content plans to ensure timely and coordinated delivery across channels.
- Maintain the monthly Internal Communications dashboard, tracking performance and highlighting campaign impact.
- Assist in organizing internal events.
- Attend and provide on-site support during events, including occasional overnight stays.
- Keep the content calendar updated to ensure smooth planning and scheduling of communications.
- Perform general administrative tasks such as managing the Internal Communications inbox and intranet permissions.
- Ensure all photo and video assets have appropriate usage permissions for internal and external publication.
Skills on Resume:
- Content Management (Hard Skills)
- Story Sharing (Soft Skills)
- Multimedia Production (Hard Skills)
- Graphic Design (Hard Skills)
- Video Editing (Hard Skills)
- Proofreading (Hard Skills)
- Creative Ideation (Soft Skills)
- Performance Tracking (Hard Skills)
17. Retail Internal Communications Officer, ShopSmart Franchise Systems, Des Moines, IA
Job Summary:
- Manage the retail communications inbox, serving as the main gatekeeper for store and franchise communications.
- Oversee all aspects of the retail communication platforms, including maintenance of store and user profiles.
- Identify and implement new platform functionalities while challenging existing processes to drive innovation.
- Issue daily communications such as checklists, tasks, audits, and visual merchandising directives.
- Act as the first point of contact for troubleshooting and resolving user issues across communication platforms.
- Ensure all static files, documents, reports, and video assets are current, accurate, and properly maintained.
- Monitor task completion and audit compliance, preparing reports to highlight performance and engagement.
- Guarantee that all communications are clearly written, logically organized, and grammatically and factually correct.
- Lead the onboarding and project management of the new franchise communications platform, working collaboratively to define best practices.
- Support platform training initiatives and assist in the creation of user guides and reference materials.
- Compile usage data and generate regular engagement reports to evaluate communication effectiveness.
- Coordinate with internal translators and external agencies to ensure multilingual communication accuracy, while managing purchase orders for the Communications Team through internal finance systems.
Skills on Resume:
- Inbox Management (Hard Skills)
- Platform Administration (Hard Skills)
- Process Innovation (Soft Skills)
- Operational Communication (Hard Skills)
- Issue Resolution (Soft Skills)
- Data Maintenance (Hard Skills)
- Performance Reporting (Hard Skills)
- Project Management (Hard Skills)