Job Summary: 

• Perform outside sales of crop insurance.
• Work with prospective clients and existing customers to explain the features and merits of policies offered.
• Represent and promote at trade shows, livestock shows and other functions with the intention of portfolio development and growth.
• Coordinate insurance policy loss claims.
• Develop long-term relationships with underwriters with multiple insurance companies for issuance and service of policies and reporting requirements.
• Work with the lending team to ensure insurance needs are met.
• Market crop insurance products to existing and prospective members.
• Prepare and deliver effective presentations.

Skills on Resume: 

• Sales Crop Insurance (Hard Skills)
• Policy Explanation (Soft Skills)
• Trade Show Promotion (Soft Skills)
• Claims Coordination (Hard Skills)
• Underwriter Relations (Soft Skills)
• Lending Collaboration (Soft Skills)
• Insurance Marketing (Hard Skills)
• Presentation Delivery (Soft Skills)

Job Summary: 

• Investigate claim denials and underpayments by insurance carriers and appeal for payment or make appropriate adjustments.
• Contact carriers regarding open balances to obtain payment.
• Identify payment trends, contract discrepancies and coding issues in order to maximize revenue and reduce Days in AR statistics.
• Responsible for both professional and technical revenue of each claim worked on.
• Provide feedback to operations in order to improve processes and prevent future denials.
• Research and provide information to central billing offices.
• Ensure appropriate claims processing, including revision of authorizations, registration data, or other information.
• Conduct pre-service review of accounts for financial security and reduce denials.
• Represent the Dept of Radiology to carriers, physicians’ offices and other UPHS entities in a professional, engaging manner.

Skills on Resume:

• Claim Investigation (Hard Skills)
• Carrier Communication (Soft Skills)
• Trend Analysis (Hard Skills)
• Revenue Accountability (Hard Skills)
• Process Feedback (Soft Skills)
• Billing Research (Hard Skills)
• Claims Processing (Hard Skills)
• Professional Representation (Soft Skills)

Job Summary: 

• Process and monitor unpaid third-party insurance, Medicare, Medicaid, or government-assisted program accounts for proper reimbursement.
• Understand and be able to work accounts throughout the entire revenue cycle.
• Prepare and submit claims to payers either electronically or by paper.
• Secure the necessary medical documentation required or requested by payers.
• Proactively identifies and performs account follow-up on outstanding insurance balances.
• Take the necessary action for account resolution in accordance with established federal and state regulations.
• Complete work within authorized time to assure compliance with departmental standards.
• Keep updated on all state/federal billing requirements and changes for insurance types within the area of responsibility.
• Understand edits and appropriate department procedures to effectively submit and/or correct errors on claims.
• Responsible for processes and resolving denials.
• Use advanced knowledge and understanding to process payer rejections.
• Conduct trend analyses, appeals and resolves low payment or underpaid accounts.
• Provide input for payer-specific meetings.

Skills on Resume:

• Claims Monitoring (Hard Skills)
• Revenue Cycle Management (Hard Skills)
• Claim Submission (Hard Skills)
• Documentation Retrieval (Hard Skills)
• Account Follow-Up (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Denial Resolution (Hard Skills)
• Payer Communication (Soft Skills)

Job Summary: 

• Schedule referral appointments for patients as directed by the provider.
• Provide the patient with privacy and instructions to assure a high-quality result.
• Answer incoming calls in a prompt manner.
• Answer medical record and billing questions.
• Call insurance companies and pre-certify referral requests.
• Serve as a role model for customer service and support the staff in this process.
• Answer telephone calls, record messages for providers and staff.
• Understand and can perform duties associated with basic medical office procedures such as data entry, filing, and examination of charts for accuracy and completeness.
• Responsible for filling in for other support staff.

Skills on Resume:

• Referral Scheduling (Hard Skills)
• Patient Privacy (Soft Skills)
• Call Handling (Soft Skills)
• Record Assistance (Hard Skills)
• Insurance Verification (Hard Skills)
• Customer Service (Soft Skills)
• Office Procedures (Hard Skills)
• Staff Support (Soft Skills)

Job Summary: 

• Complete simple transactions to add or replace products on existing policies.
• Learn and apply product, industry, and market knowledge to make recommendations to policyholders.
• Provide feedback to management regarding process improvements.
• Explain coverage and insurance terms clearly for existing customers.
• Answer more complex policy-related questions.
• Make adjustments to policy coverages/advise customers of various options they have with their insurance plans.
• Handle an average of 20-30 calls per day.
• Provide customer assistance with routine customer service inquiries that require licensing, including complex payments, policy changes such as coverages and deductibles, and added and/or replacement vehicles.

Skills on Resume:

• Policy Transactions (Hard Skills)
• Product Knowledge (Hard Skills)
• Process Feedback (Soft Skills)
• Coverage Explanation (Soft Skills)
• Policy Guidance (Soft Skills)
• Coverage Adjustments (Hard Skills)
• Call Handling (Soft Skills)
• Customer Assistance (Soft Skills)

Job Summary: 

• Professionally responding to emails from DMI representatives, client managers, outside vendors, carriers, etc.
• Contact outside vendors/carriers.
• Responsible for monthly PMI/MIP bill processing.
• Responsible for opening work tasks.
• Responsible for processing open work tasks.
• Responsible for updating the servicing system.
• Save documents to the imaging system.
• Forward documents to outside vendor/carriers.
• Responsible for researching outstanding checks.
• Issue stop payment and/or recut of outstanding checks.
• Responsible for processing refunds.

Skills on Resume:

• Email Communication (Soft Skills)
• Vendor Contact (Soft Skills)
• Bill Processing (Hard Skills)
• Task Management (Hard Skills)
• System Updating (Hard Skills)
• Document Handling (Hard Skills)
• Check Research (Hard Skills)
• Refund Processing (Hard Skills)

Job Summary: 

• Responsible for processing daily wires.
• Disburse premiums on PMI/MIP certificates.
• Responsible for the notation of the servicing system and client/borrower escalations.
• Review PMI/MIP certificates.
• Responsible for navigating carrier websites and letter processing.
• Transfer of certificates into/out of portfolio.
• Responsible for daily open items and report processing.
• Responsible for PMI/MIP line setup and escrow waiver processing.
• Process appraisal work orders.
• Responsible for monthly termination reporting.

Skills on Resume:

• Wire Processing (Hard Skills)
• Premium Disbursement (Hard Skills)
• System Notation (Hard Skills)
• Certificate Review (Hard Skills)
• Website Navigation (Hard Skills)
• Certificate Transfer (Hard Skills)
• Report Processing (Hard Skills)
• Client Escalation Handling (Soft Skills)

Job Summary: 

• Operate as the primary point of contact, responding to all enquiries, aiming to achieve first point resolution.
• Meet set sales KPI’s through offering the best solutions and selling to customers in an ethical way.
• Manage, consult, compare and provide general advice, and successfully convert into a compliant sale.
• Contact prospective customers, using product knowledge and customer service skills.
• Convert outbound calls to future customers regarding the TAL Direct product/services offered.
• Perform call-backs and fulfilment follow-ups for future customers and consult on TAL Direct products/services.
• Determine individual future customers’ needs and provide aligned solutions in order to close the sale.
• Complete administrative tasks within service standards and monitor service delivery and quality.
• Respond to escalations and complaints, taking responsibility to gain quick resolutions.
• Understand responsibilities per Privacy law and compliance guidelines, and execute activities within these.

Skills on Resume:

• Customer Enquiry Handling (Soft Skills)
• Sales Performance (Hard Skills)
• Consultative Selling (Soft Skills)
• Prospect Contacting (Hard Skills)
• Outbound Conversion (Hard Skills)
• Follow-Up Consultation (Soft Skills)
• Needs Assessment (Soft Skills)
• Complaint Resolution (Soft Skills)

Job Summary: 

• Responsible for confirming insurance coverage.
• Determine the necessity for pre-authorization and obtain authorization for scheduled procedures.
• Enter patient insurance information into the patient record and document insurance coverage of services to be provided.
• Notify patient of his/her financial responsibility for services to be provided.
• Notify patients and practitioners of any services requested and/or referred that are not authorized by insurance.
• Communicate with patients and practitioners regarding financial responsibility and insurance coverage issues.
• Meet clients to address needs and concerns.
• Utilize tools and all resources available for game planning appointments with the manager.
• Act as a liaison between insurers and clients.
• Submit forms to Insurance Carriers and follow up with pending business.

Skills on Resume:

• Insurance Confirmation (Hard Skills)
• Pre-Authorization (Hard Skills)
• Data Entry (Hard Skills)
• Financial Notification (Soft Skills)
• Service Authorization (Hard Skills)
• Insurance Communication (Soft Skills)
• Client Meetings (Soft Skills)
• Carrier Liaison (Soft Skills)

Job Summary: 

• Work with the existing client base on Personal Lines Insurance.
• Responsible for the market account for both new and renewal business.
• Develop Networking and Referrals through new and existing clients.
• Cross-sell and up-sell to new and existing clients.
• Review and maintain accuracy within the client database.
• Manage endorsements, correspondence, invoicing, and billing.
• Thoroughly understand and follow all underwriting, rating, and compliance requirements.
• Responsible for setting/transferring appointments.
• Responsible for handling objections.

Skills on Resume:

• Client Relations (Soft Skills)
• Account Management (Hard Skills)
• Networking Referrals (Soft Skills)
• Cross Selling (Hard Skills)
• Database Management (Hard Skills)
• Policy Administration (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Objection Handling (Soft Skills)