• Assisting the Lafayette community in the use of technology for teaching, learning, and working
• Exploring the potential of technologies to improve teaching, learning, and working
• Leading technology workshops on a variety of applications both in and out of the classroom
• Developing and maintaining support documentation
• Serving on a variety of teams that support and maintain College-supported services
• Provide technical support services to requests, which arrive by ticketing system, email, phone and in-person
• Diagnose the request and handle directly, or refer to other department members 
• Provide help desk support for students, faculty, and staff
• Assist faculty and students in the utilization and implementation of technological tools and innovations as it relates to teaching, testing, scholarly activities and assessment of student learning in various settings and platforms
• Collaborate in the planning, design, documentation and implementation of various software and other technological training modules and sessions based on educational best practices
• Review and report on the proposed software and the integration process to be applied to classroom technology
• Keep abreast of new opportunities surrounding instructional technology and faculty development through collaborations with professional organizations

Skills: Technology Support, Workshop Delivery, Help Desk, Software Training, Documentation Development, Faculty Assistance, Tool Implementation, Classroom Technology

• Participates in department planning to identify web-based and digital marketing strategies, and implements those identified strategies
• Coordinates the visual brand of the library, including the use and creation of library logos and graphics
• Guides library staff to ensure online and print signage aligns with the visual brand
• Serves as technical administrator for content management systems used by the library such as Drupal, Springshare, CampusPress, social media, and digital signage
• Guides system functionalities and use of graphics and formatting and performs content editing
• Ensures the library’s online presence meets accessibility and security requirements
• Identifies and implements search engine optimization strategies
• Guides to enhance the quality of content
• Provides vision and expertise on the technical aspects of the online repository process for Law School scholarship and archives
• Performs data entry on open-access scholarship-sharing networks (SSRN) and digital commons (BePress)
• Supports library use of software for the delivery of online content, social media, emerging technologies, and Law School information sharing systems
• Assists with content creation for department video production services
• Provides basic video and audio editing
• Develops and delivers tutorials, workshops, and documentation on the use of software and technologies for library staff and end-users
• Participates in the division’s outreach efforts and manages the reproduction and distribution of departmental documentation

Skills: Digital Marketing, Brand Management, Content Editing, SEO Strategy, System Administration, Accessibility Compliance, Video Editing, Software Training

• Facilitate synchronous virtual classroom via Saba Meeting
• Guide instructors/developers on creating and converting course materials and recordings for synchronous and asynchronous virtual classroom delivery
• Provide virtual and on-site support to instructors for virtual and physical (blended) conferences hosted via synchronous virtual delivery
• Create job aids and tutorials using software such as Articulate Storyline, Audacity, Snagit, Camtasia, and Adobe Captivate
• Assist instructors/developers in developing course content in e-Learning Suites using e-Development Software
• Use a variety of audio equipment (i.e., TASCAM audio interface) and systems (i.e., Virtual Desktop Infrastructure) to create and deliver training
• Create technical job aids for the server team and Help Desk
• Create training materials that allow students to engage in hands-on activities
• Create surveys, assessments, and knowledge checks to assess students’ knowledge on topics within training
• Review graded assessments with students 
• Work closely with Curriculum Managers (CMs) and Learning Facilitators (LFs) to ensure they are trained to host and manage online training
• Monitor live sessions for audio or content display issues
• Troubleshoot/resolve issues during live sessions 
• Provide one-on-one training and host virtual refresher training sessions
• Upload course software packages, manage course rosters and user data, and test courses before going live
• Create organizations and course shells, upload content, and aid instructors in creating content suitable for asynchronous delivery and/or blended delivery
• Troubleshoot course-related issues, provide recommendations following review of content, create job aids, and provide training on the tool

Skills: Virtual Facilitation, Course Development, Blended Learning, Tutorial Creation, Audio Equipment, Training Materials, Live Troubleshooting, LMS Management

• Provides LMS support by diagnosing and resolving LMS issues for faculty, staff, and students
• Researches and remains abreast of existing and emerging technologies, processes, products, services, and leading industry standards
• Assists instructional designers and other academic units with the integration and implementation of proven technologies for the enhancement of online courses
• Communicates effectively and positively with faculty, staff, and students, while providing excellent customer service
• Works effectively as a team member, taking ownership of the quality of work, contributing to team improvement, and embracing and fostering Liberty University's mission
• Processes assigned Support Tickets within specified timeframes
• Manage data and reporting, including ad hoc requests for CEOps Training
• Partner with ID and Training leadership to identify opportunities to cultivate engagement, use technology to foster connections and promote active learning experiences
• Research and test learning technologies based on various pedagogical approaches to implement the most effective, modern learning delivery methods
• Coordinate with internal technology teams to implement and maintain content and create technology solutions 
• Assess and modify existing training programs to meet instructional design standards
• Conduct research and analyze data to determine training needs
• Visualize instructional graphics, the user interface and the finished product
• Support the CEOps Training website

Skills: LMS Support, Issue Resolution, Technology Integration, Customer Service, Data Management, Training Assessment, Instructional Graphics, Team Collaboration

• Envision, test, and develop scalable content delivery formats and platform engagement tools appropriate for web and mobile delivery in support of strong student pass rates, engagement, consumption, and NPS scores
• Use these tests to advocate for additions to LX and learning management system roadmaps to drive strategic goals
• Advise team on the application of distance learning pedagogy and andragogy to verticals and courses
• Offer guidance for colleagues on the use and creation of e-learning content and the development of new functionality to better support online distance learning
• Partner with the Director of Instructional Media and instructional design teams to connect theory and practice, translating research findings and/or best practices to the speed and requirements of the business
• Partner closely with the Director of Instructional Media, UI/UX, the instructional design team, and writers to provide thought leadership on media formats, interactivity types, and learner expectations in the online learning platform
• Participate in the procurement process for learning tools
• Develop and coordinate pilot programs, research and tests to facilitate student success, including engagement and performance
• Monitor course cohorts and support A/B content testing 
• Analyze results to determine the benefits and limitations of proposed interventions and learning experience solutions

Skills: Content Strategy, Platform Engagement, Learning Pedagogy, E-Learning Development, Instructional Consulting, Media Collaboration, Tool Evaluation, Data Analysis

• Apply evidence-based best practices in learning theory, pedagogy, assessment techniques, and instructional design in the development and evaluation of courses and course components
• Work with faculty and/or instructional designers to map the course development plan including syllabus, schedule, course content and materials, learning activities, and assessments
• Ensure proper alignment between assessments, activities, and learning objectives
• Work with faculty and/or instructional designers to develop technology-enhanced instructional materials that are consistent with sound instructional design principles and based on quality rubrics
• Integrate technology into courses and rapidly interpret others’ ideas into course implementation processes
• Produce learning objects in a variety of formats such as text, graphics, audio, video, motion graphics, multimedia, and e-Learning interactive modules
• Employ the principles of multimedia learning research, graphic design principles, usability best practices, and accessibility standards in the development of instructional media and learning materials
• Work with instructional technologists, subject matter experts, and librarians to identify and curate existing learning objects and resources to be incorporated into a course design
• Guide and support faculty in learning to use tools and techniques to create effective instructional media and materials
• Ensure quality of instructional materials by collaborating with faculty to prepare visuals and scripts, coaching faculty during recordings, and working closely with faculty and media editors on production
• Provide technical support to faculty, including setting up courses or course content in the LMS
• Review courses for alignment with a quality rubric and work with faculty to strengthen areas that may need improvement

Skills: Instructional Design, Course Development, Learning Assessment, Technology Integration, Multimedia Production, Accessibility Standards, Faculty Support, Quality Review

• Conduct research to identify potential uses for new and emerging learning technologies with emphasis on technologies that support learning analytics, accessibility, student engagement, and consistent user experience across multiple platforms
• Support the course's continuous improvement process by recommending and implementing new technology solutions based on faculty and learning designer feedback and course analytics
• Collaborate with learning designers and faculty on the adoption of appropriate instructional technologies that can advance their educational goals
• Troubleshoot course technology issues with faculty and learning designers
• Create support guidance, knowledge resources and documented best practices for online tools and courses, e.g., digital text, graphics, animation, audio, and video
• Coordinate with subject matter experts to develop knowledge resources and best practices to support the delivery of online courses
• Review all online content for accuracy and logical flow
• Keep current with accessibility issues, compatibility issues and emerging technologies for online learning materials and management systems
• Conduct testing of new tools and features to guide the community
• Consult with faculty, staff and students to document how technology is being used
• Maintain a collaborative relationship and open communication with the university community

Skills: Learning Technologies, Course Improvement, Technology Adoption, Issue Troubleshooting, Knowledge Resources, Content Review, Accessibility Compliance, Tool Testing

• Work with faculty one-on-one to discuss appropriate instructional technology solutions for their courses
• Consult and support the faculty in the development of teaching and learning applications utilizing instructional technologies
• Aid faculty in the implementation of different instructional technologies for teaching and learning
• Coordinate with video and graphics personnel to create online components and input these into the learning management system
• Identify and help faculty select appropriate business simulations and software
• Work with faculty to create course sites in Canvas ELMS
• Assist faculty with the implementation and troubleshooting of their Canvas course sites
• Assist in the design and implementation of course elements for the synchronous and asynchronous classroom
• Work with faculty one-on-one to develop asynchronous and face-to-face instructional materials
• Work with faculty to integrate media into the classroom through the use of discussion, quizzes, and other instructional activities

Skills: Faculty Consultation, Technology Implementation, Course Design, Canvas Support, Media Integration, Instructional Materials, Troubleshooting Support, Classroom Activities

• Create video storyboards and coordinate with constituents to design asynchronous and synchronous elements that highlight coursework
• Ensure that video and digital materials adhere to curriculum standards and instructional design principles
• Work with faculty to develop video scripts that break down complex topics into clear, concise language that is easy to understand
• Serve as a liaison between faculty and video staff
• Provide feedback and suggest edits 
• Edit scripts on the fly to come up with the best lines possible
• Coach the faculty on appropriate body language to ensure proper on-screen presence and material delivery to help create the best videos possible
• Walk the video designer through editing notes, making sure videos are of the highest quality and are consistent with the brand
• Review video for secondary edits and final touches
• Coordinate with graphic designer personnel to create rich media

Skills: Video Storyboarding, Script Development, Faculty Coaching, Media Coordination, Instructional Design, Content Editing, Brand Consistency, Rich Media

• Ensures educational effectiveness, innovative program design, effective instructional strategies, successful application of innovative technologies and instructional design principles, and extraordinary student and faculty support services
• Assists and guides faculty to implement integration strategies determined/agreed upon during convening and integration meetings when working with faculty one-on-one
• Advises faculty and guides them with appropriate tools, media, and teaching strategies to accomplish course goals, objectives and outcomes, assisting with the identification, selection and application of appropriate assessment tools and strategies
• Develop and implement e-Learning offerings in accordance with analysis and design requirements
• Coordinate and contribute to instructional analysis, design and evaluation activities
• Effectively work with Subject Matter Experts (SMEs) to design and develop eLearning
• Develop and implement simple and complex e-Learning interactions and assessments (e.g., case studies, decision trees, simulations and video)
• Recommend delivery methods consistent with instructional goals
• Produce e-Learning content using rapid-development tools (such as DominKnow, Captivate, Lectora, Claro, Articulate, etc.)
• Evaluate and incorporate learner feedback for continuous improvement
• Collaborate with Education and PD staff on special projects
• Stay current with new techniques that may enhance the learning experience

Skills: Instructional Strategy, Faculty Guidance, Course Development, Assessment Tools, E-Learning Design, SME Collaboration, Interactive Content, Learning Evaluation

• Experience developing instructional materials for learning management systems (e.g., Brightspace, Blackboard, Sakai, and/or Canvas)
• Experience in presenting, discussing and applying educational theory into practice
• Experience in developing and delivering workshops on distance education
• Demonstrated professional experience in designing and developing user interfaces for dynamic websites
• Experience with one or more web content management systems, such as WordPress, Joomla, Drupal, or Plone
• Experience in Google Apps, including but not limited to Google Docs, Google Sheets, Google Forms, Google Drive and Gmail
• Experience designing graphical elements of web applications
• Extensive experience with audio and video codecs and image file formats
• Experience working on a variety of projects simultaneously
• Experience creating rapid prototypes for projects
• Experience evaluating the usability of web user interfaces

Qualifications: BA in Media Arts with 7 years of Experience

• Experience in Veterinary Technology or the veterinary profession
• Must have excellent organizational skills
• Must process a service-oriented attitude, a positive attitude towards work, and skills to interact positively with a wide variety of faculty and staff personalities
• Correspondence, technical, and medical keyboarding skills
• Knowledge of Microsoft Word and Excel
• Experience supervising assistants, staff, or students
• Experience producing video, audio, and graphic assets for a variety of audiences
• Consistently demonstrating excellent customer service skills
• Ability to manage multiple projects simultaneously, track workflow, and meet various deadlines
• Ability to troubleshoot a wide variety of technical issues and solve undefined problems
• Ability to communicate effectively with faculty, students, and learners with varying levels of technical knowledge or expertise

Qualifications: BA in Educational Technology with 6 years of Experience

• Demonstrated expertise in administering and troubleshooting a Learning Management System (LMS) and worker qualification and authorization data systems
• Demonstrated experience following established standard operating procedures, configuration management and security controls
• Expertise in developing, monitoring, and evaluating training metrics, and reporting
• Advanced abilities to oversee, daily, the operation of the LMS training systems, user interface issues, navigability challenges, and on-the-spot obstacles and resolutions related to the system
• Demonstrated experience developing, implementing, and troubleshooting data structures to support training and worker qualification authorization systems
• Expertise in developing communication plans and training to help others master the LMS platform, such as walkthroughs or demos that showcase how to access the LMS features, functions and reports
• Proven ability to manage multiple projects, plan and organize cross-functional team efforts, prioritize competing deadlines, and problem-solve technical issues, offering comprehensive solutions
• Advanced ability to build and maintain constructive networks across functional and organizational boundaries
• Demonstrated skill leading professional communications and meetings with all levels of personnel, including external interfaces and executive management
• Excellent customer service skills with expertise in providing technological information and guidance to both technical and non-technical personnel
• Comprehensive knowledge of Laboratory policies and procedures about training (ie, Department of Energy (DOE) 426.2, training, qualification, and readiness drivers and requirements as they pertain to nuclear facilities and P781-1, Conduct of Training)
• Advanced working knowledge of the LANL UTrain Learning Management Systems (LMS) and the Worker Qualification and Authorization System (WQAS)
• Experience working with the SAP SuccessFactors LMS platform

Qualifications: BA in Communication Studies with 8 years of Experience

• Ability and specialized skills to recognize technology problems and offer reasonable solutions
• Able to solve common problems or problems that have precedent solutions
• Strong English verbal and written communication skills
• Ability to effectively write/develop letters, reports, presentations, summaries, design specifications, technical documentation, and technical support-related explanations and responses for a variety of audiences
• Experience integrating academic courseware into a Learning Management System, such as Canvas, in a manner that advances student-centered learning design
• Must have experience in moderating/producing webinars using products such as Zoom and MS Teams and maintain professional composure at all times while conducting technical troubleshooting during live events
• Familiarity with and willingness to seek out and implement emerging educational technology for the purpose of improving learning experiences
• Exhibit exceptional organizational skills
• Ability to work independently on multiple concurrent and high-visibility projects under a deadline
• Demonstrate impeccable interpersonal skills and customer service ethos, especially in dialogic learning environments and consultation/coaching scenarios

Qualifications: BS in Computer Science with 5 years of Experience

• Experience with a variety of educational technologies and their value-added use
• Course authoring experience using Adobe Captivate or Articulate Storyline
• Experience developing interactive training materials and learning objects
• Experience working closely with subject matter experts
• High level of proficiency with Microsoft Office Suite, particularly PowerPoint and Excel
• Strong graphic design skills
• Experience working closely with subject matter experts
• Experience with Blackboard, Coursera, and Absorb platforms
• Experience working closely with executive leadership and higher education faculty members
• Thorough knowledge of online instructional design, pedagogy/andragogy, emerging technology, and distance learning best practices
• Knowledge of best practices for the effective implementation of instructional technology tools in higher education
• Familiarity with best practices in the use and development of video in higher education distance learning, including digital video editing tools

Qualifications: BS in Multimedia Design with 7 years of Experience

• Experience in systems configuration and systems analysis
• Experience in education technology
• Exposure to Medical School programs and practices 
• Ability to discuss general LMS attributes, capabilities and features
• Experience with video equipment handling and production
• Experience with Canvas
• Demonstrated ability to effectively communicate with non-technical stakeholders
• Ability to facilitate discussions and work collaboratively within ITS, as well as with external customers and vendors
• Ability to work with others in a fast-paced, changing environment
• Demonstrated attention to detail and time management
• Ability to read and write HTML5 code
• Ability to use Adobe CC (Photoshop, Premiere, Illustrator, etc.)

Qualifications: BA in Digital Media with 6 years of Experience

• Experience supporting stakeholders with educational technologies
• Knowledge of using/applying a Learning Management System as well as other related instructional technology programs
• Strong organization, communication, and computer technology skills
• Demonstrated knowledge and experience with educational technology programs and basic programming languages used in both traditional and online educational settings
• Experience applying the Quality Matters Higher Education Rubric or other quality assurance standards (OLC Quality Scorecard, Quality Online Course Initiative Rubric) in course design
• Experience with the supervision of student employees
• Demonstrated knowledge and experience with the Moodle Learning Management System
• Knowledge of teaching and learning pedagogy within higher education
• Advanced knowledge of LMS systems, specifically Canvas
• Knowledge of adult learning theory
• Knowledge of instructional design principles

Qualifications: BS in Web Development with 5 years of Experience

• Professional full-time experience providing technology support, assisting in the development of courses and learning activities for courses delivered via a Learning Management System and supporting faculty in the use of a Learning Management System
• Experience in troubleshooting learning management system (i.e., Canvas, etc.) problems and user issues
• Professional full-time experience with instructional design and integration of technology used to deliver courses via a Learning Management System and supporting faculty in the use of a Learning Management System
• Experience developing content, including audio, video, and graphic material, for use in instruction
• Knowledge of learning management systems (Canvas, etc.) and other commonly used digital learning technologies
• Knowledge of learning theory and principles, instructional design process, and common issues surrounding the use of digital learning technology
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Excellent interpersonal, verbal and written communication skills
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion
• Ability to present effectively to small and large groups
• Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved
• Ability to collaborate and work effectively within a diverse community and willing to contribute to a team effort
• Ability to work independently and follow through on assignments
• Ability to learn new software tools for the support of learning materials used in online, hybrid, and web-enhanced courses

Qualifications: BS in Instructional Technology with 9 years of Experience

• Extensive knowledge of instructional design theory and learning principles
• Familiarity with traditional and modern training methods, tools and techniques
• Must have excellent organizational skills
• Demonstrated ability to understand educational needs and develop effective technological solutions
• Knowledge of widely-used hardware, software, resources and techniques within a higher education academic environment
• Demonstrated experience and proficiency with a variety of educational technologies such as course management systems, instructional course software, multimedia presentations, web conferencing, and smart classrooms
• Excellent communication skills for broad and diverse audiences
• Demonstrated ability to work independently and in a diverse team environment
• Ability to maintain and enhance an established website

Qualifications: BS in Software Engineering with 4 years of Experience

• Experience supporting the application of educational technologies
• Experience gained during internships 
• Experience with video content development
• Experience working with higher education faculty
• Experience developing and delivering training and effective support materials
• Working knowledge of learning management systems (Canvas), online learning technologies, and design standards including ADA compliance
• Knowledge of instructional design methodologies, pedagogical practices for higher education, and best practices for classroom, online, and blended learning
• Strong capability to work both independently and collaboratively in a team environment
• Strong attention to detail and ability to learn new technologies quickly

Qualifications: BS in Information Systems with 3 years of Experience