Job Summary: 

• Drive the implementation and adoption of the Data Governance tools like catalog, glossary, and lineage from a business perspective.
• Work closely with subject matter experts for data domains, use cases, and repositories to maximize the business value of the tools and their content.
• Work closely with business units, group functions, and technology to support the integration of the toolset with applications and data repositories.
• Align Information Governance tools stack with other data teams and functions like service management or product management.
• Work closely with Group Legal, Compliance, Privacy, and other such second-line functions to understand their requirements and expectations.
• Evaluate methods to improve the suitability and sharing of information assets, including requirements for systems, enterprise search, and data discovery.
• Create training and education programs for products and functions relating to the Data Governance tools stack.
• Document processes related to these tools and the maintenance of relevant policies.

Skills on Resume: 

• Data Governance (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• System Integration (Soft Skills)
• Governance Alignment (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Data Management (Hard Skills)
• Training Development (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Monitor computer networks for security issues.
• Investigate and document suspected security breaches and other cybersecurity incidents.
• Install security measures and operate software to protect systems and information infrastructure, including firewalls, EDR tools, data encryption utilities, and others.
• Work with the other IT teams within the department to perform testing and uncover network vulnerabilities.
• Help develop company-wide best practices for IT security.
• Convey the importance of good information security practices.
• Help colleagues understand information security management.
• Research security enhancements and make recommendations to management.
• Stay up-to-date on information technology trends and security standards.

Skills on Resume: 

• Network Monitoring (Hard Skills)
• Incident Investigation (Hard Skills)
• Security Installation (Hard Skills)
• Vulnerability Testing (Hard Skills)
• IT Security Practices (Hard Skills)
• Security Awareness (Soft Skills)
• Employee Training (Soft Skills)
• Security Research (Hard Skills)

Job Summary: 

• Print online patient care documentation from the appropriate system containing the needed information.
• Order supplies required for departmental operation and verify receipt.
• Check available supplies weekly and place orders according to established procedure, securing a supervisor’s signature for special orders.
• Coordinate retrieval and verification of medical record requests for patient care and other outside requestors.
• Troubleshoot missing records (i.e., incomplete or incorrect).
• Coordinate with Excel (document archiving), HIM Records Completion, and other departments.
• Act as the primary recipient of subpoenas for the Department.
• Coordinate the release of information with all parties.
• Make court appearances to testify to the authenticity of records.
• Receive incoming requests by opening mail, assisting walk-ins and telephone inquiries, retrieving facsimile inquiries, and emailing request notifications.

Skills on Resume: 

• Patient Documentation (Hard Skills)
• Supply Management (Hard Skills)
• Inventory Control (Hard Skills)
• Record Retrieval (Hard Skills)
• Record Troubleshooting (Hard Skills)
• Department Coordination (Soft Skills)
• Information Release (Hard Skills)
• Court Testimony (Soft Skills)

Job Summary: 

• Provide operational and logistical support to deliver high-quality engagement activities, including a webinar, consultative meetings, a collaborator web portal, health information briefings, workshops, and more.
• Execute standard Collaborator Network membership procedures on a regular rhythm, including applicant review, admission, orientation, activity tracking, and reporting.
• Gather information proactively from employees across teams to write and coordinate communications for key stakeholder groups, including email newsletters, an online Collaborator Portal, and other channels.
• Support the development and execution of a new tiered membership strategy to deepen engagement and respond to the distinct needs of multiple user levels.
• Respond to member inquiries with professionalism, tact, and an ethic of service.
• Communicate to diverse technical and non-technical audiences in a language and manner that connects with their interests while explaining in clear terms IHME’s research work and mission.
• Document standard operating procedures and provide timely support, troubleshooting, and training for other team members.
• Contribute to the development and execution of strategies to scale engagement activities, increase efficiency and automation, and maintain quality of interactions as stakeholder groups grow.

Skills on Resume: 

• Logistical Support (Hard Skills)
• Membership Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Engagement Strategy (Hard Skills)
• Member Support (Soft Skills)
• Audience Communication (Soft Skills)
• Procedure Documentation (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Guarantee the continuity of the ICT infrastructure in close alignment with corporate ICT teams and organizational standards.
• Provide functional and technical management of implemented IT systems in accordance with Service Level Agreements (SLAs) to ensure stability and continuity for the user organization.
• Act as a focal point and Project Manager with corporate ICT teams and external hardware and software suppliers.
• Provide operational support concerning ICT in the Management of Change (MoC) processes.
• Coordinate supplier activities for resolving failures and incidents, as well as for implementing changes and new functionalities within related systems.
• Manage research-specific applications and widely used enterprise applications.
• Evaluate and approve or reject the performance of maintenance activities by internal teams or external suppliers.
• Support compliance processes through IT risk assessments and adherence to corporate standards.
• Proactively propose ICT solutions, including specifications for process PCs and configurations of software systems, based on new developments and the identification of bottlenecks or improvement opportunities.

Skills on Resume: 

• ICT Infrastructure (Hard Skills)
• System Management (Hard Skills)
• Project Management (Soft Skills)
• Change Management (Hard Skills)
• Supplier Coordination (Soft Skills)
• Application Management (Hard Skills)
• IT Compliance (Hard Skills)
• Solution Development (Hard Skills)

Job Summary: 

• Compile, process, archive, and maintain patient health records in compliance with medical, administrative, ethical, legal, and regulatory requirements.
• Protect the security of medical records to ensure confidentiality is maintained in both paper and electronic formats.
• Release information to authorized persons or agencies according to regulations.
• Process, store, and retrieve admission and discharge electronic health information in accordance with policies.
• Participate in order distribution, tracking, assessment, and archiving functions.
• Assist in resolving or clarifying missing or unclear documentation by consulting with doctors, clinicians, or other staff, and by participating in team meetings.
• Process and prepare business or government forms.
• Assist in training staff on medical record and documentation standards.
• Ensure accuracy of key attributes such as start of care dates, certification dates, recertification spans, and face-to-face encounter dates.
• Complete audits and reporting related to health information and billing.
• Review and audit records for completeness, accuracy, and compliance with regulations.
• Ensure agency compliance with all federal and state laws, while adhering to corporate compliance policies to prevent fraud and abuse.

Skills on Resume: 

• Health Records Management (Hard Skills)
• Data Confidentiality (Hard Skills)
• Information Release (Hard Skills)
• Record Retrieval (Hard Skills)
• Documentation Resolution (Soft Skills)
• Form Processing (Hard Skills)
• Staff Training (Soft Skills)
• Compliance Auditing (Hard Skills)

Job Summary: 

• Serve as the primary interface for documenting and directing customer requests and answer as many calls directly as possible.
• Write and document customer issues clearly and route them to the appropriate end user to complete work.
• Follow up strongly on all customer requests, and react quickly and appropriately to emergencies.
• Work with both professional and technical personnel to solve customer-related problems.
• Educate the campus population regarding facilities, parking, transportation, alternative transportation solutions, and ESS processes and procedures while assisting them in resolving problems.
• Develop customer satisfaction criteria and conduct customer satisfaction surveys.
• Communicate customer dissatisfaction or known customer service issues clearly to management.
• Review and revise process flows to improve customer satisfaction.
• Use surveys and statistical analysis to construct a customer satisfaction index.
• Educate customers on Enterprise Support Services policies, procedures, and performance expectations.
• Apply strong computer and technical skills to daily tasks.
• Provide daily performance metrics and complete the visibility wall.

Skills on Resume: 

• Customer Support (Soft Skills)
• Issue Documentation (Hard Skills)
• Emergency Response (Soft Skills)
• Problem Solving (Soft Skills)
• Customer Education (Soft Skills)
• Satisfaction Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Performance Reporting (Hard Skills)

Job Summary: 

• Review, write, rewrite, and edit materials released to the public, government partners, media, and internal customers.
• Prepare materials for public meetings, news releases, web and social media content, and internal communications such as a newsletter.
• Issue and distribute directives and memoranda about public information and critical issues.
• Prepare graphic material (i.e., exhibits, videos, print material) for presentation to the public.
• Manage and update the website and other department sites.
• Act as liaison between external customers seeking information and department staff who have the information, ensuring inquiries are answered and follow-up is completed.
• Serve as liaison between the Public Information Office and other departments within the district.
• Provide administrative and project support from the central office.
• Answer, research, and respond to media inquiries under the direction of the Public Information Director.
• Research, manage, monitor, and maintain social media coverage and help create a clips document for leadership and management.
• Assist the Public Information Director with project management and oversight of consultants engaged in public information and involvement activities on major projects.
• Support personnel and consultants with community awareness meetings.
• Attend public information meetings, public hearings, and other presentations to the public.
• Coordinate and implement special events involving the department.

Skills on Resume: 

• Content Editing (Hard Skills)
• Media Preparation (Hard Skills)
• Public Communication (Soft Skills)
• Graphic Design (Hard Skills)
• Website Management (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Media Relations (Soft Skills)
• Event Coordination (Soft Skills)

Job Summary: 

• Provide high-level reference service and user instruction both in person and remotely.
• Create instructions, course outlines, and other support materials for use by Medical Center staff and students.
• Provide urgent patient care information services on demand.
• Maintain electronic and print knowledge-based information resources.
• Maintain electronic access points, troubleshoot problems, and maintain the online catalog.
• Design and maintain electronic journal and book A-Z databases.
• Design and maintain the Knowledge Services website.
• Evaluate and provide input on print and electronic resources for inclusion in the Knowledge Services collections.
• Negotiate with vendors on pricing and licensing terms.
• Stay informed on publication and industry changes.
• Order and catalog materials for collections.
• Electronically transmit articles from BIDMC/HMS databases and collections to BIDMC staff and trainees.
• Seek out and participate in consortial and reciprocal lending arrangements with other institutions.
• Install and maintain a database of all document delivery activity and provide reports upon demand.
• Download, index, and tag documents for sharing in locally produced databases using Omeka software.
• Create and maintain knowledge guides using LibGuides software.

Skills on Resume: 

• Reference Service (Soft Skills)
• Instruction Development (Hard Skills)
• Patient Information Support (Hard Skills)
• Resource Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Website Management (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Database Management (Hard Skills)

Job Summary: 

• Organize clinical medical charts for emergency department patients and prepare charts for transport.
• Assist in managing patient medical records by coordinating with the Medical Records Department to ensure each patient has a single, accurate record on file.
• Request patient chart merges and complete the required documentation.
• Triage phone calls from outside providers, patient family members, and clinicians from other areas of the medical center.
• Communicate medical information between emergency department clinical staff and operate electronic and public paging systems.
• Receive critical lab call-back results, log them, and report to clinical staff for follow-up care.
• Collect and verify patient information using various systems during emergency department intake.
• Ensure accuracy and completeness of patient registration and billing processes.
• Accurately capture and document patient demographics and health insurance information.
• Obtain signed general consent and HIPAA statements, and provide related information to patients and family members.
• Scan EMS run sheets into patient records within the electronic system.
• Create critical packets for registering unidentified patients in the emergency department.
• Prepare code stroke packets and specialized transfer packets for patients requiring urgent care.

Skills on Resume: 

• Chart Management (Hard Skills)
• Record Coordination (Hard Skills)
• Documentation Processing (Hard Skills)
• Call Triage (Soft Skills)
• Information Communication (Soft Skills)
• Lab Result Reporting (Hard Skills)
• Patient Intake (Hard Skills)
• Patient Registration (Hard Skills)

Job Summary: 

• Obtain clinical information from hospitals, transplant centers, and external clients for both import and local organ donors.
• Ensure accuracy and completeness when documenting and communicating clinical information.
• Collaborate with transplant coordinators, family service coordinators, and other staff to ensure compliance with donation correspondence policies and procedures.
• Coordinate with the finance department to support timely billing processes.
• Assemble donor medical records upon case completion.
• Obtain, document, and disseminate clinical information from donor hospitals and transplant centers.
• Review and complete referral information in databases and relevant electronic systems.
• Complete donor billing records and forward them to the finance department.
• Monitor the status of donor medical records using manual and computerized tracking systems through quality assurance review.
• Report periodic data to regulatory and oversight agencies.
• Maintain confidentiality of patient and donor health information in all communications.
• Interact courteously and effectively with internal and external stakeholders.

Skills on Resume: 

• Clinical Information Management (Hard Skills)
• Data Accuracy (Hard Skills)
• Policy Compliance (Hard Skills)
• Billing Support (Hard Skills)
• Record Assembly (Hard Skills)
• Database Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Review and approve interdepartmental transfers and employee actions entered in the Human Resources system.
• Ensure actions are accurate and supported by required documentation, such as offer letters and credentials.
• Verify and obtain necessary approvals for personnel actions.
• Validate and process pay changes, contracts, bonuses, and credential updates.
• Adhere to payroll schedules to ensure timely and accurate processing.
• Perform employee transactions in the HR system, including term reversals, contract hires, second position actions, severance changes, and large-scale department moves.
• Provide assistance, support, and training to leaders, talent acquisition staff, and HR team members.
• Respond to compensation and HR-related inquiries and guide appropriate processes.
• Investigate and resolve issues, correct errors in employee records, and coordinate with payroll on retroactive changes.
• Manage the HR Administrator email inbox by processing requests and routing them appropriately.
• Set up positions and job codes in collaboration with team leaders and compensation analysts.
• Assist with data table maintenance in HR systems, perform audits, and manage mass data loads.

Skills on Resume: 

• HR Transactions (Hard Skills)
• Documentation Verification (Hard Skills)
• Approval Management (Hard Skills)
• Payroll Processing (Hard Skills)
• Employee Support (Soft Skills)
• Issue Resolution (Soft Skills)
• Data Maintenance (Hard Skills)
• System Auditing (Hard Skills)

Job Summary: 

• Develop and coordinate communication plans, informational content, and materials in alignment with established publication and branding guidelines.
• Create program manuals, brochures, newsletters, booklets, posters, surveys, web pages, and template letters.
• Assess content needs and program objectives with staff.
• Research information for content using statutes, rules, policies, procedures, and internet resources.
• Design, write, edit, and revise publications and correspondence using various software applications.
• Coordinate translation of materials into Spanish.
• Develop culturally competent, culturally sensitive, and inclusive products that reflect the diverse communities served.
• Incorporate feedback and secure approvals within publication timeframes to ensure timely completion.
• Oversee and manage contracts to develop health communication, marketing, and awareness campaigns.
• Collaborate with staff to develop contract scopes of work and support the solicitation and evaluation of proposals.
• Serve as programmatic lead with contractors to review and produce quality work products that meet style guides and branding requirements.

Skills on Resume: 

• Communication Planning (Hard Skills)
• Content Creation (Hard Skills)
• Needs Assessment (Soft Skills)
• Information Research (Hard Skills)
• Publication Editing (Hard Skills)
• Material Translation (Hard Skills)
• Cultural Competence (Soft Skills)
• Contract Management (Hard Skills)

Job Summary: 

• Ensure all contractor-developed products are culturally and linguistically appropriate, culturally sensitive, and equitable.
• Work with program staff to evaluate the effectiveness of communications programs.
• Assist in planning, promoting, and executing conferences, stakeholder meetings, and workshops.
• Coordinate and design exhibits to promote programs and services.
• Attend events to support program promotion and contractor oversight.
• Conduct training and provide technical assistance to staff on low literacy education, plain/technical language, readability, and cultural sensitivity.
• Develop and maintain publications, materials, and communications plans.
• Keep management informed on the status of all publications, materials, and communications efforts.
• Arrange printing, storage, and dissemination of publications.
• Track supply levels of printed publications to ensure availability.
• Review materials for completeness and accuracy.

Skills on Resume: 

• Cultural Competence (Soft Skills)
• Program Evaluation (Hard Skills)
• Event Coordination (Soft Skills)
• Exhibit Design (Hard Skills)
• Contractor Oversight (Soft Skills)
• Staff Training (Soft Skills)
• Publication Management (Hard Skills)
• Material Review (Hard Skills)

Job Summary: 

• Assess existing network servers, operating systems, security programs, and cloud services.
• Remotely assist staff with upgrading existing hardware and software programs, install and configure new hardware and cloud services.
• Install and implement effective security systems.
• Troubleshoot problems with systems and programs.
• Perform daily backup operations and system monitoring for security.
• Manage data backup and retrieval processes.
• Perform data security audits to develop and maintain system standards.
• Perform technology cost and benefit analysis.
• Software Procurement - Manage hardware and software vendor relationships.
• Serve as GDPR Data Controller to ensure CRS is compliant with international regulations.
• Assist with the onboarding of new hires (account set up, etc.) and provide one-on-one technical support to staff daily, and communicate regularly with leadership on information technology.
• Educate staff about network security and best practices for data security, along with providing documentation of solutions to problems and developing end-user guidelines.
• Manage internal code repository.
• Learn about and apply proven and emerging technologies.

Skills on Resume: 

• System Assessment (Hard Skills)
• Remote Support (Hard Skills)
• Security Implementation (Hard Skills)
• System Troubleshooting (Hard Skills)
• Data Backup (Hard Skills)
• Security Auditing (Hard Skills)
• Vendor Management (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Provide direct support to the Senior Program Manager to ensure passengers have the information needed for their journeys.
• Develop and implement content for rider notices, transit alerts, and social media, and manage review and approval processes.
• Support signage specialists during service change projects by reviewing and guiding deliverables in alignment with service change packages.
• Establish and maintain tracking systems and processes, monitor rider impacts and project progress, and prepare notes and reports.
• Independently plan and execute assigned rider information projects, keeping supervisors informed of progress.
• Assist in the development of processes, policies, and procedures.
• Stay informed of agency services and service changes that affect passengers.
• Attend and participate in meetings and committees related to rider information and passenger experience, prepare agendas and speaking points, and develop presentation materials.
• Support the special event service planning program.
• Assist with the Service Roundtable meeting series.
• Support rail activation tasks under the direction of program leadership.
• Regularly review customer service reports and databases to monitor passenger feedback and track follow-up actions.
• Develop and coordinate division-sponsored initiatives and projects from concept through final implementation.
• Provide support to the Passenger Experience department, ensuring accountability and compliance with applicable laws, policies, procedures, rules, and regulations.

Skills on Resume: 

• Passenger Support (Soft Skills)
• Content Development (Hard Skills)
• Project Coordination (Hard Skills)
• Process Development (Hard Skills)
• Service Monitoring (Hard Skills)
• Meeting Participation (Soft Skills)
• Customer Feedback (Soft Skills)
• Compliance Support (Hard Skills)

Job Summary: 

• Coordinate with a variety of stakeholders, including government representatives, non-governmental organizations, donor community representatives, foreign officials, public affairs staff, and the general public, regarding the role of foreign assistance programs and organizational initiatives.
• Draft a wide range of materials for diverse audiences, highlighting the role, goals, successes, and challenges of foreign assistance efforts.
• Utilize multiple platforms, including intranet, internet, SharePoint, newsletters, and social media, to disseminate information to key stakeholders.
• Oversee the planning and execution of special programs and events designed to inform targeted audiences about foreign assistance activities.
• Guide information-sharing strategies and practices.
• Draft informational and communication materials for internal and external distribution.
• Manage special events such as briefings, conferences, and public meetings for a variety of stakeholders, as directed by executive leadership.
• Produce, research, and formulate official responses to written and verbal inquiries, as assigned by executive leadership.
• Manage and execute information projects, tasks, and deliverables as directed by executive leadership.
• Evaluate the implementation of significant communications and policy changes in collaboration with staff and senior management.
• Develop, update, and streamline templates, processes, and guidance to improve efficiency and consistency.

Skills on Resume: 

• Stakeholder Coordination (Soft Skills)
• Material Drafting (Hard Skills)
• Information Dissemination (Hard Skills)
• Event Management (Soft Skills)
• Information Strategy (Hard Skills)
• Communication Development (Hard Skills)
• Inquiry Response (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Perform intake of health and safety calls, provide product safety information to consumers, end users, and health care professionals, and escalate calls to other staff or an on-duty Toxicologist as outlined in notification guidelines.
• Record complete and accurate documentation of health and safety calls in the safety database.
• Maintain distinctive quality and commitment as the operating philosophy in carrying out all processes.
• Seek ways to continually enhance the customer service experience both internally and externally.
• Answer the telephone at the Health and Safety Call Center, and handle calls involving both animals and humans.
• Obtain demographic data on callers.
• Document adverse events and information calls for manufacturers.
• Follow up with callers to ensure there are no further health concerns, determine if a call involves a product or a situation that requires escalation, and escalate calls to other staff.
• Discuss health and safety concerns with consumers, workers, and health care professionals.
• Respond with appropriate first-aid information based on client specifications without providing caller-specific diagnostic or treatment advice.
• Notify the Lead Toxicologist about cases as outlined in the notification guidelines.
• Monitor for trends involving new products or new issues with existing products.
• Stay up to date on continuing education requirements.

Skills on Resume: 

• Call Intake (Hard Skills)
• Safety Documentation (Hard Skills)
• Customer Service (Soft Skills)
• Data Collection (Hard Skills)
• Adverse Event Reporting (Hard Skills)
• Caller Follow-Up (Soft Skills)
• Health Communication (Soft Skills)
• Trend Monitoring (Hard Skills)

Job Summary: 

• Use subject knowledge and information technology expertise to search bibliographic databases and other information resources to complete literature searches for pharmacovigilance and aggregate reports.
• Identify and evaluate appropriate vendors for products and services, recommend vendors to management, and participate in contract negotiation processes.
• Serve as the literature subject matter expert on project teams.
• Develop instructional materials and guide internal staff and external clients on literature search concepts.
• Conduct and lead ongoing literature safety surveillance for marketed and investigational products.
• Assist with identifying individual case safety reports (ICSRs) from literature, evaluating events of special interest, and reviewing aggregate data.
• Collaborate with clients and internal functional groups, including regulatory affairs, real-world and late-phase research, medical writing, clinical research, quality management, pharmacovigilance support, project leads, medical safety advisors, and IT teams.
• Participate in internal and external audits and inspections.
• Contribute to departmental goals related to productivity and efficiency metrics.
• Adhere to all relevant standard operating procedures (SOPs) and customer requirements.
• Complete required training promptly and ensure documentation is up to date.
• Support and contribute to technology initiatives and innovation activities.

Skills on Resume: 

• Literature Searching (Hard Skills)
• Vendor Management (Hard Skills)
• Subject Expertise (Hard Skills)
• Instruction Development (Soft Skills)
• Safety Surveillance (Hard Skills)
• Case Evaluation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Audit Support (Hard Skills)

Job Summary: 

• Advise students, staff, and the general public in both general and specific areas of financial aid administration.
• Explain the application process, federal need analysis, program regulations, aid eligibility criteria, award policies, and aid distribution procedures.
• Analyze and resolve problems using extensive knowledge of federal, state, and institutional policies, procedures, and resources, often requiring research and coordination with other departments and external agencies.
• Access and use multiple institutional, state, federal, and proprietary electronic systems and websites to respond to inquiries.
• Provide interrelated information concerning other departments’ policies and procedures and explain their impact on student status.
• Interpret and communicate policies related to registration deadlines, billing, admissions, housing, and study abroad programs.
• Independently analyze and assess students’ circumstances to resolve issues and provide referrals.
• Approve and process short-term loans for eligible students, create and submit electronic loan processing files, and resolve issues with billing and accounting offices.
• Revise financial aid awards and advise students of alternatives within institutional and federal guidelines.
• Assist with over-award reports to ensure compliance with budgetary limits and support advisors with student cancellations.
• Process fee deferments, verification of aid, housing forms, and scholarship donor forms from outside agencies.
• Process external scholarship awards and make revisions.
• Monitor and support student peer advisors, reviewing their work for accuracy, completeness, and professionalism, and delegate clerical tasks.

Skills on Resume: 

• Financial Aid Advising (Soft Skills)
• Policy Explanation (Soft Skills)
• Problem Resolution (Soft Skills)
• System Navigation (Hard Skills)
• Policy Interpretation (Soft Skills)
• Student Assessment (Soft Skills)
• Loan Processing (Hard Skills)
• Award Management (Hard Skills)

Job Summary: 

• Adhere to FERPA and confidentiality standards in all communications.
• Review documents submitted in person or electronically for accuracy and completeness, and advise students when additional information is required.
• Perform operational tasks associated with financial aid administration, applying federal, state, and institutional policies to daily work.
• Conduct file reviews, apply need analysis, resolve discrepancies, and interpret supporting documents such as tax transcripts and citizenship records.
• Use institutional and state systems to review eligibility, redirect awards, and process loan applications.
• Verify graduate student eligibility for specialized loans in collaboration with academic departments.
• Determine eligibility and authorize fee waivers for standardized tests.
• Assist in administrative updates and operational duties, both cyclical and ad hoc.
• Participate actively in staff and training meetings, providing feedback and recommending procedural improvements.
• Update digital and physical information displays with important notices.
• Serve on special committees and hiring groups.
• Conduct workshops and presentations for students, staff, and external community groups.
• Partner with outreach organizations to deliver financial aid presentations in classrooms and one-on-one settings for high school students.
• Present financial aid information at open houses, receptions, and other outreach events.

Skills on Resume: 

• Confidentiality Compliance (Hard Skills)
• Document Review (Hard Skills)
• Operational Support (Hard Skills)
• File Analysis (Hard Skills)
• System Management (Hard Skills)
• Eligibility Verification (Hard Skills)
• Workshop Presentation (Soft Skills)
• Community Outreach (Soft Skills)